Lean IT Foundation with Case Study Factsheet

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ITIL

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Six Sigma

ITIL v3 Awareness

ITIL v3

Managing Across

the Lifecycle

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Lean IT Foundation with Case StudyCertificate:

Lean IT Foundation

Duration:

2 days

Course Delivery:

Classroom

Languages:

English, Dutch

Reference Materials: Lean Thinking, Womack & Jones

About the Examination: The exam is closed book with fifty (50)

multiple choice questions.

The pass score is 50% (25 out of 50 questions).

The exam lasts 60 minutes.

The exam can be taken in two formats: Paper based or Online.

Prerequisites:

There are no pre-requisites for this course, although a basic knowledge of IT concepts

will be helpful.

Credits:Upon successfully achieving the Lean IT

Foundation certificate, the student will be recognized with 2 credits in the Lean IT

qualification scheme.

Target Audience:Any member of an IT organization.

Course Description:IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

Course Approach: The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.

This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

Course and Learning Objectives: At the end of this course, you will be able to:

• Understand the concepts behind Lean and how Lean can be applied in IT

• Analyze customer value and translate the voice of the customer to processes

• Understand Lean concepts as customer value, value streams, flow, pull, perfection

• Diagnose and improve processes with value stream mapping

• Problem solving with the Kaizen approach

• Work with the DMAIC improvement cycle

• Designate improvement activities that improve process results

• Understand what behaviors & attitudes are essential within Lean organizations

• Prepare the student to take the Lean IT Foundation Certification exam

Course Student Material:Students will receive a Lean IT Foundation classroom workbook containing all of the presentation materials, the case study, the book Lean Thinking and sample exam questions.

KEDAR Information Technologies, Inc.

w w w . K E D A R i t . c o m

Concepts Covered:

1. InTRODuCTIOn TO LEAn • Introduction• The history of Lean• The key elements of Lean • The concept of Waste, Variability and Inflexibility• The five dimensions of Lean IT

2. ThE CuSTOMER• Customer Value• Voice of the Customer• Value-add and non-value-add work• Critical-to-quality tree • Value streams in IT• Cost of Poor Quality

3. ThE PROCESS • The concept of a process• SIPOC diagramming• Creating a Value Stream Map• Analyzing a Value Stream Map

4. PERfORMAnCE• What is performance?• Key Performance Indicators• Operational Process Efficiency• Skills and Knowledge matrix

5. ORgAnIzATIOn • Organizational structure and customer focus• Performance Dialogue• Visible Management• Day Start and Week board

6. PRObLEM SOLvIng • Structured Problem Solving• KAIZEN approach

7. bEhAvIOR & ATTITuDE • Lean Leadership & Behavior• Organizational Change ➢• Change Story

8. ExAM PREPARATIOn • Sample Exam• How to prepare for the exam• Check Out

Behavior&

Attitude

CustomerPe

rfor

man

ce

Organization

Process

About KEDARit: KEDARit is a premier training organization that offers a full range of IT best practice training courses designed to meet the needs of business and technology leaders responsible for IT Service Management. We have trained over 6000 IT Professionals over the last 10 years and our courses and workshops are designed by business and technology management professionals with many years of proven, operational experience, and certifications in their respective fields.

The key to success for our clients in today’s complex business and IT environment is the ability to:

• Reduce cost,• Improve delivery of IT services,• Scale spending to meet business

objectives, and• Achieve greater proactive problem

management and resolution.

Courses are offered either through scheduled public open-enrollment dates and cities, or through personalized on-site course delivery. Personalized on-site course delivery is for companies that want to have our instructors apply lecture materials to their unique business challenges, so their leaders can focus on solutions and consensus about solutions during the course.

Our instructor staff delivers the highest quality training materials and instruction available. The situation-based format enhances learning and allows attendees to effectively apply their knowledge to the materials.

Our KEDARit Solutions “KITS” enable clients to achieve and sustain greater lean business and technology management.

© Copyright 2012 by KEDAR Information Technologies, Inc. All rights reserved.R.E.P.® is a registered service and membership mark of Project Management Institute, Inc.

PMI® is a registered trade and service mark of Project Management Institute, Inc.

This course may be delivered as part of our public class schedule at one of our facilities, as an onsite private class at your facility, or through our virtual classroom. Customization provides the opportunity to design a tailored training program that supports the organization most effectively

while still getting the benefits of Technical & Industry Best Practices training. Our training experts will work closely with you to develop a training program

based on your organization’s needs. To inquire about fees and your delivery options please email us at

registrar@KEDARit.com or call us at 1-972-317-3577