creating a lean foundation for innovation in professional services firms
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For Innovation in Professional Service Firms
Laying the Foundation
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Gimbal - Lean Practice Management Advisors
Karen Dunn Skinner & David Skinner Gimbal Canada Inc.
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ObjectivesWhat’s new and innovative in law these daysHow Lean can helpWhat can go wrong…
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Trends in Law Today
Technology, Globalization, Commoditization
Excess capacity, DIY law7
Is Legal Innovation an Oxymoron?
Big, traditional, conservative and change-averse organizations
Highly profitable (although a little less so than before)
There’s not a lot of incentive to innovate
8Victor Habick/freedigitalphotos.net
“Yes…if” not “No…because”Think about how you can make something happen, not the reasons why it might not work
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What’s driving it?Clients
Technology
A tough economy
Competition10
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What “Innovations”?Knowledge Management
Legal Project Management
Pricing and Alternatives to the Billable Hour
Process Improvement11
Lean and LPM
To get value from legal project management, you have to create a foundation of efficient processes
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Lean and PricingTransparency and Predictability
Flat fees
Budget estimates
Profitable pricing models
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The Pressure Equation
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PressureVolume of WorkTime Available
=
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Small Changes WorkSaving 1 minute, 5 times a day means
20 hours/year
If five of you do the same thing, you get
2.5 free weeks a year15
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The Essence of Lean
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Eliminate waste
Add value
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So What’s Value?Three key value criteria:
1. does your work move the matter forward?
2. is it what the client wants and is willing to pay for?
3. is your work done right the first time?
17stuart miles / freeditigalphotos.net
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Lean’s Eight Wastes
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Eight Wastes
Defects
Inventory
Transport
Non-utilized talent
Waiting
Over-production
Extra processing
Motion
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©Gimbal Canada Inc., 2016. All rights reserved.
DMAIC - A Powerful Approach
Define: What does the client want?
Measure: How do we work to get that result?
Analyze: How can we improve?
Improve: Let’s create a better process
Control: Are we following the new process?
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©Gimbal Canada Inc., 2016. All rights reserved. Used under license.
Process Map
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Image©GimbalCanadaInc.
What Could Possibly Go Wrong?
Processes? What processes?
It’ll never work
If I can’t bill for it, it’s not worth it
22Wikimedia Commons, full cite at http://bit.ly/1E4soFi
©Gimbal Canada Inc., 2016. All rights reserved. Used under license.23Image: freedigitalpphotos.net/africa
Won’t This Mean Fewer Billable Hours?
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Pulling it all together
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Gimbal
Karen Skinner: [email protected] David Skinner: [email protected]
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gimbalcanada.com 514-667-2288
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