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RFP for Selection of System Integrator by the State of Punjab Implementation of CCTNS in the State of Punjab

Volume – I (Techno-Functional Requirements) This Request for Proposal (RFP all volumes) is both confidential and proprietary to Punjab Police and Punjab Police reserves the right to recall the RFP in its entirety or in part thereof. Vendors agree that they will not duplicate, distribute or otherwise disseminate or make available this document in its entirety or in part thereof, or the information contained in it without the express written consent of Punjab Police.

Notwithstanding the foregoing, vendors may make this document available to those employees who have a need to know its contents in order to participate in the preparation of the response; however, vendors must first communicate the terms and conditions of this section to such employees. Vendors shall not include or reference this RFP in any publicity without prior written approval from Punjab Police. Vendors must accept all of the foregoing terms and conditions without exception. All responses to the Request for Proposal submitted within the stipulated time will become the property of Punjab Police and will not be returned.

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Volume – 1 (Techno- Functional Requirements) | of 278

RFP for State System Integrator for implementation of CCTNS project in Punjab

Calendar of Events and Other Relevant Details

S. No

Information Details

1. RFP reference No and Date CCTNS/2011/01

2. Release of RFP to EOI Shortlisted bidders 11th April, 2011

3. Last date for Queries submission 25th April, 2011

4. pre-bid conference 29th April, 2011

5. Release of response to clarifications on 06th May, 2011

6. Last date (deadline) for receipt of proposals in response to RFP notice

20th May, 2011

7. Place, Time and Date of opening of Technical proposals received in response to the RFP notice

Place – Punjab Police Head Quarters, Sector, 9, Chandigarh Time: 13:00 pm Date: 20th May, 2011

8. Place, Time and Date of opening of Financial proposals received in response to the RFP notice

To be advised later.

9. Contact Person for queries

Sh. J.K Mittal, IPS Inspector General of Police, Punjab Room No. 106, Ground Floor, Punjab Police Headquarters, Sector 9, Chandigarh Phone : 0172- 2748100-01-02-03 Ext : 2124 Fax: 0172-2743520 Email: igp.it&[email protected]

10. Addressee and Address at which proposal in response to RFP notice is to be submitted:

Punjab Police Headquarters, Sector 9, Chandigarh Phone : 0172- 2748100-01-02-03

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LIST OF ABBREVIATIONS

S.NO TERM DEFINITION

1. DGP Director General of Police

2. ADGP Additional Director General of Police

3. IGP Inspector General of Police

4. DIG Deputy Inspector General of Police

5. CP Commissioner of Police

6. AIG Assistant Inspector General of Police

7. DCP Deputy Commissioner of Police

8. SSP Senior Superintendent of Police

9. SP Superintendent of Police

10. ASP Assistant Superintendent of Police

11. ADCP Additional Deputy Commissioner of Police

12. ACP Additional Commissioner of Police

13. DSP Deputy Superintendent of Police

14. Insp. Inspector

15. SHO Station House Officer

16. SI Sub Inspector

17. ASI Assistant Sub-Inspector

18. HC Head Constable

19. DCRB District Crime Records Bureau.

20. SCRB State Crime Records Bureau

21. NCRB National Crime Records Bureau

22. CRO Crime Record Office

23. VRK Vulnerable Record Keeping

24. CIA Crime Investigation Agency

25. CIPA Common Integrated Police Application

26. PP Public Prosecutor

27. RTO Road Transport Office

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S.NO TERM DEFINITION

28. DTO District Transport Office

29. DC District Collector

30. GRP Government Railway Police

31. RI Reserve Inspector

32. NREGA National Rural Employment Guarantee Act

33. SDA Software Development Agency

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Table of Contents

CALENDAR OF EVENTS AND OTHER RELEVANT DETAILS ........................................................................................... 2

LIST OF ABBREVIATIONS .......................................................................................................................................... 3

1. INTRODUCTION ................................................................................................................................................. 7

1.1PROJECT BACKGROUND .............................................................................................................................................. 7 1.2 BACKGROUND OF POLICE SYSTEMS IN INDIA ................................................................................................................... 8 1.2.1 CRIME AND CRIMINALS INFORMATION SYSTEM (CCIS) ................................................................................................. 11 1.2.2 COMMON INTEGRATED POLICE APPLICATION (CIPA) ................................................................................................... 11 1.2.3 CRIME AND CRIMINAL TRACKING NETWORK SYSTEM (CCTNS) ...................................................................................... 12 1.3 CCTNS IMPLEMENTATION FRAMEWORK ..................................................................................................................... 14 1.3.1 GOALS OF THIS REQUEST FOR PROPOSAL (RFP) .......................................................................................................... 14

2. PROJECT OVERVIEW ........................................................................................................................................... 16

2.1 NEED FOR THE PROJECT ........................................................................................................................................... 16 2.2 VISION AND OBJECTIVES OF PROJECT .......................................................................................................................... 16 2.2.1 VISION ............................................................................................................................................................. 16 2.2.2 OBJECTIVE OF THE MMP ...................................................................................................................................... 17 2.3 STAKEHOLDERS OF PROJECT...................................................................................................................................... 17 2.4 DESIRED OUTCOMES FROM VARIOUS STAKEHOLDERS ...................................................................................................... 18

3. STATE POLICE DEPARTMENT .............................................................................................................................. 21

3.1 ORGANIZATION STRUCTURE...................................................................................................................................... 21 3.2 EXISTING LEGACY SYSTEMS ....................................................................................................................................... 22 3.3 EXISTING DATA CENTER INFRASTRUCTURE .................................................................................................................... 23 3.4 EXISTING WAN INFRASTRUCTURE .............................................................................................................................. 23 3.5 EXISTING CLIENT SITE INFRASTRUCTURE....................................................................................................................... 23 3.6 EXISTING CAPACITY BUILDING INFRASTRUCTURE ............................................................................................................ 25 3.7 CORE APPLICATION SOFTWARE (CAS) ........................................................................................................................ 27 3.7.1VOLUME 1 – SCOPE OF SERVICES............................................................................................................................. 30 3.8 CAS (CENTER) ...................................................................................................................................................... 30 3.9 CAS (STATE) ........................................................................................................................................................ 33 3.10 DEVELOPMENT OF CCTNS CORE APPLICATION SOFTWARE (CAS) .................................................................................... 36 3.11 TECHNOLOGY STACK FOR CAS (STATE)...................................................................................................................... 37

4. ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) IN SUPPORTING CAS.......................................................... 38

4.1 APPLICATION MANAGEMENT SERVICES FOR CAS (STATE) AND CAS (CENTER) ...................................................................... 38 4.2 TECHNICAL PROGRAM MANAGEMENT OF IMPLEMENTATION OF CAS (STATE) ....................................................................... 39

5. SCOPE OF THE PROJECT ...................................................................................................................................... 42

5.1 GEOGRAPHICAL SCOPE ............................................................................................................................................ 42 5.2 FUNCTIONAL SCOPE ............................................................................................................................................... 46 5.3 SCOPE OF SERVICES DURING IMPLEMENTATION PHASE .................................................................................................... 51 5.3.1. PROJECT PLANNING AND MANAGEMENT ................................................................................................................. 52

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5.3.2 CONFIGURATION, CUSTOMIZATION, AND EXTENSION (NEW MODULES) OF CAS (STATE) AND INTEGRATION WITH CAS (CENTER) AND

EXTERNAL AGENCIES .................................................................................................................................................... 57 5.4 INFRASTRUCTURE AT THE TRAINING CENTERS ............................................................................................................... 62 5.5 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES .......................................................................................... 64 5.6 INFRASTRUCTURE AT THE CLIENT SIDE LOCATIONS .......................................................................................................... 64 5.7 NETWORK CONNECTIVITY FOR PS, HIGHER OFFICES, AND DTC ......................................................................................... 66 5.8 IT INFRASTRUCTURE AT THE DATA CENTER AND DISASTER RECOVERY CENTER ........................................................................ 67 5.9 DATA DIGITIZATION & DATA MIGRATION .................................................................................................................... 70 5.10 MIGRATION OF CIPA AND CCIS POLICE STATIONS / HIGHER OFFICES TO CCTNS ................................................................ 74 5.11 CAPACITY BUILDING.............................................................................................................................................. 74 5.12 HANDHOLDING SUPPORT ....................................................................................................................................... 83 5.13 REQUIREMENT ON ADHERENCE TO STANDARDS ........................................................................................................... 84 5.14 SUPPORT TO ACCEPTANCE TESTING, AUDIT AND CERTIFICATION ...................................................................................... 85 5.15 SCOPE OF SERVICES DURING POST-IMPLEMENTATION PHASE .......................................................................................... 88

6. IMPLEMENTATION AND ROLL-OUT PLAN ........................................................................................................... 89

7. DETAILED PROJECT PLAN .................................................................................................................................... 92

ANNEXURE I: GOVERNANCE STRUCTURE (STATE LEVEL) ........................................................................................ 98

ANNEXURE II: LIST OF POLICE STATIONS .............................................................................................................. 103

ANNEXURE III: DETAILS OF TECHNOLOGY STACKS - CAS (STATE) AND CAS (CENTER)............................................ 114

ANNEXURE IV – BILL OF MATERIAL ...................................................................................................................... 119

ANNEXURE V: NETWORK CONNECTIVITY SOLUTION ............................................................................................ 126

ANNEXURE VI: INDICATIVE TECHNICAL SPECIFICATIONS ...................................................................................... 129

ANNEXURE VII – SCOPE OF SERVICES ................................................................................................................... 159

ANNEXURE VIII – FUNCTIONAL REQUIREMENTS AND TECHNICAL ARCHITECTURE OF CAS (STATE) AND CAS (STATE EXTENSION) ......................................................................................................................................................... 162

ANNEXURE IX: PRESENT STATUS OF SWAN .......................................................................................................... 195

ANNEXURE X: SERVICE LEVELS ............................................................................................................................. 222

ANNEXURE XI: POST IMPLEMENTATION SUPPORT SERVICES ............................................................................... 247

ANNEXURE XII: LIST OF CIPA POLICE STATION ..................................................................................................... 255

ANNEXURE XIII: DATA MIGRATION DETAILS ........................................................................................................ 264

ANNEXURE XIV: DATA DIGITIZATION VERIFICATION PLAN .................................................................................. 265

ANNEXURE XV: CCIS POLICE STATION LOCATION ............................................................................................... 267

ANNEXURE XVI: COURSE CONTENT FOR IT TRAINING.......................................................................................... 268

ANNEXURE XVII: TYPICAL ROOM LAYOUT FOR SITE PREPRATION ....................................................................... 270

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1. Introduction

1.1Project Background

The CCTNS Programme was conceived as a Mission Mode Project fully sponsored by the Government of

India under the National e-Governance Programme (NeGP). Ministry of Home Affairs and National Crime

Records Bureau (NCRB) would be implementing the project across the country with the help and support

of State Governments and Union Territories. NCRB is the central nodal agency that would manage CCTNS

at Central Level.

The CCTNS project is to be implemented in a manner where the major role would lie with the State

Governments/ U.Ts in order to bring in the requisite stakes, ownership and commitment, and only certain

core components would be in the hands of the Central Government, apart from the required review and

monitoring of project implementation on a continuing basis.

With the launching of CCTNS, the erstwhile Common Integrated Police Application (CIPA) programme

would be subsumed into it in a manner that the work already done there under is not disrupted. So far,

2,760 police stations, out of a total of around 14,000 police stations across the country, have been

covered under the Scheme.

The broad objectives of the CCTNS project are streamlining investigation and prosecution processes,

strengthening of intelligence gathering machinery, improved public delivery system and citizen-friendly

interface, nationwide sharing of information across on crime and criminals and improving efficiency and

effectiveness of police functioning. It will also:

1. Facilitate collection, storage, retrieval, analysis, transfer and sharing of data and information among

Police Stations, District, State Headquarters and other organization/agencies, including those at

Government of India level.

2. Help in enabling and assisting the senior Police Officers in better management of Police Force.

3. Help in Keeping track of the progress of the crime and criminal investigation and prosecution Cases,

including progress of cases in the court.

4. Help in reducing the manual and redundant record keeping.

Note: State in the whole document refers to Punjab.

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1.2 Background of Police Systems in India

Several initiatives have been introduced in the past to leverage IT in police functioning. Some of these

initiatives include centrally initiated programs such as the NCRB-led CCIS (Crime and Criminals

Information System) and CIPA (Common Integrated Police Application), and State-led initiatives such as e-

COPS (in Andhra Pradesh), Police IT (in Karnataka), Thana Tracking System (in West Bengal), CAARUS (in

Tamil Nadu) and HD IITS (in Gujarat).

Presently automation in the area of Civil Police is addressed mainly through the two GOI-led initiatives –

CCIS and CIPA – and in some States such as Andhra Pradesh, Karnataka and Gujarat, through State-led

initiatives.

Punjab State sponsored e-Governance initiatives:

• Establishment of SUWIDHA Centers: SUWIDHA project has been conceived to facilitate citizen by

capturing the input at a single point, defining a specified delivery date depending upon the type of service

and accepting nominal facilitation charges. It acts as one-stop information source and service centre for

the people of the State, using simple but state-of-the-art methods of organizing, sharing, and

communicating information. This project is unique because the citizen centric services of various levels

(viz. District, Sub-Division, and Tehsil) are available across all tiers of administration. SUWIDHA center

ensures greater transparency, efficiency, objectivity, accountability and speed that can help overcome

unbridled discretion and corruption by providing improved services in a time bound manner.

The various services offered through SUWIDHA are

o Issuance and Renewal of Various Types of Driving Licenses

o Issuance and Renewal of Vehicle Registration

o Issuance of Arms license

o Acceptance of Passport Application

o Copy of Records and Attestation of Affidavits

o Issuance of Various Certificates like birth/ death

• Punjab State Wide Area Network (PAWAN) Project : Punjab Government has initiated State Wide Area

Network (SWAN) project called as Punjab State Wide Area Network (PAWAN). PAWAN is one of the

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important Mission Mode Project under National e-Governance Plan. PAWAN is considered as the core

infrastructure for supporting the e-Governance initiatives of the State Government. PAWAN would be the

backbone in the roll out of the central applications covered under NeGP through interconnection with the

national backbone. The minimum bandwidth is 2 Mbps which would be extended to 8 Mbps over next

five years. As of date currently 196 PoPs are being implemented in State of Punjab. It is expected that

PAWAN would cater to the communication requirements of the State Government and its departments.

The objectives of PAWAN are:

o To converge network services for Data, Voice and Video.

o To provide seamless end to end connectivity for all government offices across Punjab.

o To provide Inter Departmental connectivity at each location.

o To facilitate Horizontal connectivity at each PoP of PAWAN.

o To provide dedicated access to applications hosted at State and Central Department.

o To secure data transmission between departmental offices.

o To secure access to centralized applications.

o To enable government agencies to leverage the robust infrastructure to provide a complete array

of government services and information.

• ICT for Education: Department of School Education has initiated ICT Education project to provide

Information and Communication Technology to the students of upper primary from classes 6 to 12. It

plans to create modern labs with latest IT infrastructure on lease, maintain and transfer model (LMT)

which would provide jobs to 10,000 families. It has already been implemented successfully in 2878 Govt.

schools. The State Govt. has planned to launch the same in 2085 Govt. schools of Punjab.

• ICT for Rural Development – There are currently two software used in Punjab i.e. Plan Plus Software

and NREGA Application

o Plan Plus Software – This software is used to strengthen planning at grass roots level. The main

objective of the software is to facilitate the Decentralized Planning process in Local Language by:

§ Converging the rural and urban plans to generate an integrated district plan

§ Supporting need/activity based planning rather than scheme-driven

§ Capturing the planning work flow

§ Converging the flow of funds from different central and state sponsored schemes

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§ Acting as a decision support tool through the use of supporting GIS and Graphs

o NREGA Application – Under NREGA, details of job cards issued, details of applicant, village name,

no. of citizens registered under NREGA is maintained. This software is also used for monitoring

purpose of status of implementation of scheme. Following reports are available at

http://nrega.nic.in

§ Employment Status

§ Work Status

§ Financial Statement

§ Available fund at each level

§ Fund transfer statement and expenditure

§ Category wise expenditure statement for works

§ Assets Created

• Punjab Police sponsored e-Governance initiatives:

o Punjab Police have following state specific ICT initiative:

§ Punjab Police Website: The official website of Punjab Police have information pertaining to

Organization, crime related information, missing persons, lost & found, unclaimed bodies, etc.

§ e-Mail and Networking: LAN (Local Area Network) has been established at Punjab Police HQ and

all district Police Offices (DPOs). Broadband connectivity has been provided to all DPOs & PPHQ.

§ District Specific Initiatives: Few district Police offices such as Amritsar, Barnala, Batala, Fatehgarh

Sahib, Hoshiarpur, Jalandhar, Kapurthala and SBS Nagar have developed their websites. DPO of

Ropar is using an Application for CPRC, developed under own initiative.

o Punjab Police is currently using following initiatives developed & sponsored by Centre:

§ Common Integrated Police Application(CIPA)

§ Crime and Criminal Information System (CCIS)

§ Motor Vehicle Coordinating System

§ Talash

§ Portrait Building

§ Organized Crime Information System (OCIS)

§ Counterfeit currency system

§ Fire Arms System

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§ Daily Crime Report System

1.2.1 Crime and Criminals Information System (CCIS)

CCIS is an NCRB-driven program and has been launched in 1990. Since then, it has been implemented in 35 states and union territories and spans over 700 locations. Most of the State/UT police headquarters and district headquarters are covered by CCIS and so are some of the 14,000+ police stations in the country.

CCIS is primarily an initiative to create crime- and criminals-related database that can be used for crime monitoring by monitoring agencies such as National Crime Records Bureau (NCRB), State Crime Records Bureaus (SCRBx) and District Crime Records Bureaus (DCRBx) and to facilitate statistical analysis of crime and criminals related information with the States and monitoring agencies.

CCIS data is used for publishing online reports such as Missing Persons report and is also used as the basis for online query facilities that are available through the NCRB website. In addition, it is also used by NCRB to publish an annual nation-wide Crime Report. CCIS focuses exclusively in Crime and Criminals information and does not address the other aspects of Police functioning.

CCIS was originally built on Unix OS and Ingres database, but has since been ported to Windows platform and has released its last three versions on Windows (the last release having taken place in September 2002).

1.2.2 Common Integrated Police Application (CIPA)

A feature common to most of the early efforts has been a predominant focus on collection of data as required by the monitoring agencies and on specific functions such as records management, statistical analysis and office automation; rather than on police stations, which are the primary sources of crime- and criminals-related data generation.

In order to provide an application that supports police station operations and the investigation process, and that is common across all states and union territories, MHA had conceptualized the Common Integrated Police Application (CIPA) in 2004. It has been initiated as part of the “Modernization of State Police Forces (MPF)” scheme of the Ministry of Home Affairs. The aim of CIPA is to bring about computerization and automation in the functioning at the police station with a view to bringing in efficiency and transparency in various processes and functions at the police station level and improve service delivery to the citizens. So far about 2,760 police stations, out of a total of 14,000+ police stations across the country, have been covered under the Scheme.

CIPA is a stand-alone application developed to be installed in police stations and to support the crime investigation and prosecution functions. CIPA is a centrally managed application: an application core centrally developed and is installed in police station. Any state-specific customizations are evaluated and made on a need basis.

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The core focus of the CIPA application is the automation of police station operations. Its core functionality includes the following modules: (i) Registration Module (ii) Investigation Module (iii) Prosecution Module. There is also a Reporting module that addresses basic reporting needs.

CIPA is built on client-server architecture on a NIC Linux platform using Java and Postgre SQL database.

Benefits realized from CIPA include the ability to enter registration (FIR) details into the system and print out copies and the ability to create and manage police station registers on the system, etc.

It was felt, however, that a standalone application couldn’t provide the enhanced outcomes in the areas of Crime Investigation and Criminals Detection that are necessary. And for this reason, MHA has decided to launch the Crime and Criminal Tracking Network System (CCTNS) program.

1.2.3 Crime and Criminal Tracking Network System (CCTNS)

The Crime and Criminal Tracking Network Systems* (CCTNS) was conceptualized by the Ministry of Home Affairs in detailed consultation with all stakeholders and will be implemented as a “Mission Mode Project (MMP)” and will adopt the guidelines of the National e-Governance Plan (NeGP).

CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency and effectiveness of policing at all levels and especially at the Police Station level through adoption of principles of e-Governance. CCTNS will operate through the creation of a nationwide networked infrastructure for evolution of IT-enabled state-of-the art tracking system around “investigation of crime and detection of criminals” in real time, which is a critical requirement in the context of the present day internal security scenario.

The scope of CCTNS1

spans all 35 States and Union Territories and covers all Police Stations (14,000+ in number) and all Higher Police Offices (6,000+ in number) in the country. The CCTNS project includes vertical connectivity of police units (linking police units at various levels within the States – police stations, district police offices, state headquarters, SCRB and other police formations – and States, through state headquarters and SCRB, to NCRB at GOI level) as well as horizontal connectivity, linking police functions at State and Central level to external entities. CCTNS also provides for a citizen’s interface to provide basic services to citizens. The following specifics goals and objectives have been defined for CCTNS –

1. Provide Enhanced Tools for Investigation, Crime Prevention, Law & Order Maintenance and other functions like Traffic Management, Emergency Response, etc. a. Utilize IT for efficiency and effectiveness of core policing operations b. Provide information for easier and faster analysis

2. Increase Operational Efficiency by: a. Reducing the necessity to manually perform monotonous and repetitive tasks b. Improving the communication e.g. Police messaging, email systems, etc.

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c. Automating back-office functions, and thereby release police staff for greater focus on core police functions.

3. Create platforms at State and Central levels for sharing crime and criminal information/ databases across states and across the country. This would enable easy sharing of real-time information across police stations and districts at the State level / U.T level and across States / U.Ts at the National level, there by resulting in: a. Improved investigation and crime prevention b. Better tracking of criminals, suspects, accused, repeat offenders, etc.

4. Create a platform for sharing intelligence across the states, across the country and across other State-level / U.T level and GoI-level agencies

5. Improved service delivery to the public/ citizen/ stakeholders a. Access to police services in a citizen-friendly manner b. Provide alternate modes of service delivery such as internet (for general requests such as NOC,

for following up on status, ex ministry of external affairs, road transport) The project would facilitate collection, storage, retrieval, analysis, transfer and sharing of data and information among police stations, district, state headquarters and other organization or agencies, including those at Government of India level wherein thousands of police stations in India are to be linked through a tracking network in a bid to boost connectivity between stations and enhance crime-fighting capabilities.

The following figure is a simplistic representation of the ‘Change’ in policing system envisaged under the CCTNS project. In the existing system, most of the police function and systems are manual and paper based. The interaction of citizen with department and also of various offices within the department is either through physical presence of individuals or through the post – commonly known as ‘Daak System”.

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In the CCTNS scenario, certain services of police department for citizens would become online and could be accessed / requested through web. Also, the associated workflow of police processes would become automated. Connectivity would be provided till police station level and all higher offices would be connected either through State Data Centre or Police Data Centre (in case State Data Centre is not ready). The department would further be connected centrally with other police offices in all the States / U.Ts and centre as well as with NCRB and MHA at the central level. This envisaged scenario would lead to integrated policing system across the country.

1.3 CCTNS Implementation Framework

CCTNS would be implemented in a way where the State of Punjab plays a major role. CCTNS would be implemented in alignment with the NeGP principle of “centralized planning and de-centralized implementation”. MHA and NCRB would play a key role in planning the program in collaboration with the Police leadership within the State of Punjab, in the development of a few core components and in monitoring and reviewing the program. It is, however, the State of Punjab that would drive the planning and implementation at the State level. The role of the Centre (MHA and NCRB) focuses primarily around planning, providing the Core Application Software (CAS) (to be configured, customized, enhanced and deployed in the State of Punjab. Punjab would drive the implementation at the state level and would continue to own the system after deployment. The implementation of CCTNS would be taking an “integrated service delivery” approach rather than that of procurement of hardware and software. The central feature of CCTNS implementation at the State level is the “bundling of services” concept. According to this, each States selects one System Integrator (SI) who would be the single point of contact for the State for all the components of CCTNS. These components include the following but not limited to the application (the changes made to the core application provided by MHA), hardware, communications infrastructure, associated services such as Capacity Building and Handholding, etc.

1.3.1 Goals of this Request for Proposal (RFP)

The primary goal of this RFP is to solicit proposals from the interested bidders to be selected as the System Integrator (SI) for the State of Punjab through a competitive bidding process. This volume of RFP intends to bring out all the details with respect to the solution and other requirements that are deemed necessary to share with the potential bidders. The goals of RFP are further elaborated below:

• To seek proposals from potential bidders for providing the “bundle of services” in implementing and managing the CCTNS solution in the State of Punjab.

• To understand from the bidders how they propose to meet the technical and operational requirements of CCTNS.

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• To ascertain how potential bidders propose to deliver the services and sustain the demand and growth in the requirements.

• To ascertain from bidders on how they will ensure scalability and upgradeability of the infrastructure and solution proposed to be deployed.

• To understand from the bidders as to how they intend to innovate further on this service delivery model.

The State of Punjab (through CCTNS Apex Committee and Empowered Committee) shall be the final authority with respect to qualifying a bidder through this RFP. Their decision with regard to the choice of the SI who qualifies through this RFP shall be final and the State of Punjab reserves the right to reject any or all the bids without assigning any reason.. Address for Communications for the purpose of this RFP Mr. Kulbhushan Choda

Deputy Superintendent of Police, Information Technology and Telecommunication

Punjab Police Headquarter, Sector-9, Chandigarh, UT,

Ph: 0172 2748100, Extn. 2132

Email: [email protected]

State CCTNS Project Nodal Officer Mr. J.K Mittal, IPS

Inspector General of Police (IT & T), Punjab

Police Headquarter, Sector-9, Chandigarh, UT,

Email: igp.it&[email protected]

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2. Project Overview

2.1 Need for the Project

The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems

(CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). This is an effort

of the Government of India to modernize the police force giving top priority to citizen services,

information gathering, and its dissemination among various police organizations and units across the

country.

A need has been felt to adopt a holistic approach to address the requirements of the police, mainly with

relation to functions in the police station and traffic management. There is also a need to strengthen the

citizen interfaces with the police. Interfaces need to be built with external agencies like courts, transport

authorities, hospitals, and municipal authorities etc to be able to share information between

departments. Therefore, it becomes critical that information and communication technologies are made

an integral part of policing in order to enhance the efficiency and effectiveness of the Police Department.

In order to realize the benefits of e-Governance fully, it is essential that a holistic approach is adopted

that includes re-engineering and standardizing key functions of the police and creating a sustainable and

secure mechanism for sharing critical crime information across all Police Formations. The CCTNS has been

conceptualized in response to the need for establishing a comprehensive e-Governance system in police

stations across the country.

2.2 Vision and Objectives of Project

2.2.1 Vision

“To transform the police force into a knowledge-based force & improve the delivery of citizen-centric services through enhancing the efficiency and effectiveness of the police stations by creating a

platform for sharing crime & criminal information across the police stations in the country”

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2.2.2 Objective of the MMP

The broad objectives of the project are as follows:

i. Improve Service Delivery to the Public

Citizens should be able to access police services through multiple, transparent, and easily accessible

channels (Portal, Mobile, Call Centre etc.) in a citizen-friendly manner. The focus is not only to improve

the current modes of the service delivery but also provide alternate modes such as internet for the public

to communicate with the police.

ii. Provide Enhanced Tools for Law & Order Maintenance, Investigation, Crime Prevention, & Traffic Management

Law & Order Maintenance, Investigation, Crime Prevention, and Traffic Management are core

components of policing work. Information technology can both enable and improve the effectiveness and

efficiency of the core activities of the police. Police should be provided with data amenable for easier and

faster analysis in order to enable them to make better and informed decisions.

iii. Increase Operational Efficiency

Police should spend more time on the public facing functions. Information technology solutions should

help in reducing the repetitive paperwork/records and making the back-office functions more efficient.

iv. Create a platform for sharing crime & criminal information across the country

There is a critical need to create a platform for sharing crime and criminal information across police

stations within and between the different states in order to increase the effectiveness in dealing with

criminals across the state borders.

2.3 Stakeholders of Project

The impact of the police subject being sensitive, a consultative and a bottom-up approach has to be

adopted in designing the MMP impacting the following stakeholders:

• Citizens/ Citizens groups

• MHA/NCRB/Others

• Punjab Police department, Punjab.

• External Departments of the State such as Jails, Courts, Passport Office, Transport Department, Hospitals etc.

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• Non-Government/Private sector organizations

2.4 Desired outcomes from various Stakeholders

The following are the expected benefits envisaged from successful implementation of the MMP:

Citizens

• Multiple channels to access services from police like Web, Call centre and Police station. This would

save a lot of time and effort and would ensure convenience & flexibility to the citizens.

• Simplified process for registering and tracking petitions and FIRs.

• Simplified process for accessing general services such as requests for certificates, verifications, and

permissions.

• Simplified process for registering grievances against police.

• Simplified process for tracking the progress of the case during trials.

• Simplified access to view/report unclaimed/recovered vehicles and property.

• Improved relationship management for victims and witnesses.

• Greater access to traffic police for registering traffic complaints.

• Ability to view and pay pending traffic challan from multiple access points with different and flexible

payment options

• Faster and assured response from police to any emergency calls for assistance.

• Higher flexibility w. r. t obtaining status of their applications / service request immediately on request.

• Faster and efficient processes.

Ministry of Home Affairs (MHA) and National Crime Records Bureau (NCRB) • Standardized means of capturing the crime and criminal data across the police stations in the country.

• Faster and easier access to crime and criminal information across the country in a manner amenable for

trend and pattern analysis.

• Enhanced ability to detect crime patterns and modus operandi across the U.Ts and communicate to the

U.T police departments for aiding in crime prevention.

• The ability to respond faster and with greater accuracy to inquiries from the parliament, citizens and

citizens group: and to RTI queries.

______________________________________________________________________________________



State Police Department (Department of Police, Punjab)

• Enhanced tools for investigation.

• Centralized crime and criminal information repository along with the criminal’s images and fingerprints

with advanced search capabilities.

• Enhanced ability to analyze crime patterns, modus operandi.

• Enhanced ability to analyze accidents and other road incidents.

• Faster turnaround time for the analysis results (crime and traffic) to reach the officers on the field.

• Reduced workload of the police station back-office activities such as preparation of regular and ad-hoc

reports and station records management.

• Enhanced tools to optimize resource allocation for patrols, emergency response, petition enquiries, and

other general duties.

• A collaborative knowledge-oriented environment where knowledge is shared across the different

regions and units.

• Better coordination and communication with external stakeholders through implementation of

electronic information exchange systems.

• Advanced tools for traffic regulation and enforcement.

• Automated system would save the efforts of the officials in various day to day tasks.

• Automation of document search would facilitate the police officials for accessing the data.

• Speedy recovery of data and impounding will be possible due to instant access to data.

• Timely Report generation with all desired fields would be possible through the automated system. This

will help the decision makers of the Department in making prompt decisions & progress tracking.

• Multiple access channels for the citizens would lead to reduce rush and chaos at various offices across

the state.

• Availability of MIS reports in real time leading to higher efficiency in effective decision making.

• Balanced performance evaluation metrics and framework.

• Simplified process for registering grievance within Department

• Simplified process for personnel’s administrative services such as leave, pay-roll, loans, and bill claims.

• Integrated view of the service record that presents the performance feedback and training needs.

______________________________________________________________________________________



External Departments (ex: Courts, Passports Office, and Transport Department etc) • Seamless integration with police systems for better citizen service delivery and improved law

enforcement.

______________________________________________________________________________________ RFP for State System Integrator for implementation of CCTNS project in Punjab

3. State Police Department

3.1 Organization Structure

The Punjab State Police is headed by Director General of Police (DGP). The Punjab State is divided into

three zones namely Patiala zone, Jalandhar zone and Ferozepur Zone and Three Commissioner Offices at

Ludhiana, Amritsar & Jalandhar. Each zone is headed by an Inspector General of Police (IGP). These zones

have been further divided into six Ranges namely Ludhiana, Jalandhar, Patiala, Border, Ferozepur and

Faridkot Range. Each Range is headed by a Deputy Inspector General of Police (DIG). The State of Punjab

has 25 Districts (20 Revenue +5 Police). Senior Superintendent of Police (SSP) heads the District Police in

22 Districts while and other District i.e. of Amritsar City, Ludhiana City & Jalandhar City is headed by

Commissioner (DIG). The omnipresence of Punjab Police across the State of Punjab is as shown in figure

below:

Currently State Police do not have any state specific IT Application and is primarily using CIPA for

registering FIR at PS level while CCIS, Talash, Motor Vehicle Coordinating system, OCIS at District and state

level for monitoring, reporting and analysis purpose.

______________________________________________________________________________________



3.2 Existing Legacy Systems

There have been several shortcomings of CIPA implementation. Key ones are:

• Owing to the fact that Windows OS is the preferred platform for most of the users, there was some

degree of apprehension and discomfort to many of the users

• CIPA mandated huge amount of data entry, but the reporting / querying features left much to be

desired. Hence, users did not see the value of entering transaction data on a regular basis, which led to

poor data capturing practices / unreliable reports, etc. It created virtual trap that led to the demise of

CIPA adoption in the State

• Training / capacity building was not given due focus and sustained efforts were not made to make staff

aware of CIPA much prior to its rollout. This led to a lack of readiness and hence delayed and gradual

adoption which ultimately led to its failure

• Organizational change management initiative (behavioral skills) was not undertaken and hence

adoption of the initiative in terms of the concept, its use and relevance was not fully understood and

appreciated by the staff. This led to a more casual approach / less rigor in adoption of CIPA

• Providing multilingual interface and multilingual data capture and reporting was sought in CIPA, but not

fulfilled to the expected extent. Given that many experienced staff in the Police Force are not

SN. Application

Name

Description of Services provided by Application

Application architecture (Centralized / Decentralized)

Development Platform – Web Enabled or not

Database/ Operating System

Developed by

Location (HO/DO/ZO/MO/Any other level)- Centralized / Decentralized

1. Common Integrated Police Application (CIPA)

FIR registration

Decentralized (Client-Server Architecture)

Stand alone / non web based System

OS- Linux

Database- PostgreSQL

NIC All Police Stations in state

2 Crime and Criminals Information System (CCIS)

Create crime and criminals related database and provide information

Decentralized (Client-Server Architecture)

Stand alone / non web based System

OS-Unix/Windows

Database- ingres

NIC SCRB

______________________________________________________________________________________



comfortable in English or in some cases with Hindi, there has been hesitancy in CIPA adoption leading to

limited success of CIPA.

• Structured role based training and refresher courses are mandated and it must be done on a

measurable basis (exams, feedback, etc). CIPA initiative did not emphasis in detail on these aspects

leading to its demise

3.3 Existing Data Center Infrastructure

Currently State Data Center (SDC) is under construction at Punjab and expected to be operational by

March 2012. The implementation time lines of CCTNS at all Police Stations and DC/DR is September 2011.

If the SDC is not ready till the timelines of CCTNS implementation, DoIT, Punjab facility may be

temporarily utilized for installation of DC equipments. After the completion of SDC all the DC equipment

shall be moved to SDC.

NOTE: SI will be responsible for the migration of the DC equipment to the State Data Centre (SDC), if

needed.

3.4 Existing WAN Infrastructure

Punjab Police currently doesn‘t have its own wide area network. Currently the Department of IT, Govt. of

Punjab is creating State Wide Area Network (SWAN) to provide network connectivity to all the

government departments. As per the information obtained, till date it has 196 POPs (Point of Presence)

operational across the State. SWAN can be considered as a one method of network connectivity for the

CCTNS project.

Details of SWAN‘s Point of Presence across the state attached as an Annexure: IX Present Status of

SWAN at State.

3.5 Existing Client Site Infrastructure

There are total of 916 personal computers in police stations, alongwith, other supporting ICT hardware

such as printers, scanners and UPSs are also in use at Department offices. The details w. r. t end-

computing infrastructure are detailed below:

______________________________________________________________________________________



Computers

Specification

Ø CPU Intel Pentium IV Processor Ø 800 MHZ system bus Ø Motherboard Intel with Integrated Graphics Ø 256 / 512 MB / 1 GB DDR RAM Ø 40 GB / 80 GB HDD Ø Monitor 17” Colour Monitor and TFT monitors – 16 inch with digital technology Ø Keyboard Ø Mouse Scroll Mouse with Mouse Pad Ø Ports - 4 USB Ports Ø Operating System - Windows XP (professional) preloaded with media & documentation & certificate of authenticity Ø Preloaded software McAfee Ø Add-on items - Set of two amplifiers with speakers and microphone

Printers

Dot Matrix Printer LaserJet Printer

Ø WEP DX-1070 24-PIN SERIAL 380CPS DOT 150-270VAC Ø WIN9X/2000/ME/XP/VISTA AND NT

Ø HP office Printers – 1020 Series Ø Input capacity, standard Up to 150 sheets Ø Single Side & Duplex printing (Manual) Ø Memory, standard Integrated Ø Connectivity - standard 1 USB 2.0

Scanner

Specification

HP Scanners – various models

- HP Scanjet 5590 Digital Flatbed Scanner - High-resolution scanning at 2400 dpi optical resolution and 48-bit color

All the CIPA locations details have been provided in Annexure XII - CIPA Distributed IT Infrastructure (Phase wise).

______________________________________________________________________________________



Training Cell at PPHQ, Chandigarh

Police personnel’s from C & T wing working in HQ

Police Personnel from other wings working in

HQ

Trainers from Ranges

Conduct Training for Ranges

3.6 Existing Capacity Building Infrastructure

At present, the Punjab Police is imparting Computer training in the IT labs at ranges, PPHQ, PPA Phillaur

and PRTC Jahan Khelan which are the In-house training institutes for Punjab State.

I.T. Training Lab at Punjab Police Headquarter (PPHQ), Chandigarh

Year round IT courses are conducted for all the employees working in Headquarters and ToT for Trainers

from the 7 Ranges. They are also responsible for preparing the course curriculum and training plan/

Training calendar.

Officers who deliver training are the people with some kind of basic Computer Diploma but are not

specialized in that field. Training courses include Computer basics, basics of Networking, Microsoft Office,

Internet usage, LAN administration and courses for CIPA application and its various modules etc. Training

Methodology consist of both Practical and theoretical classes.

All these Training courses differ in duration and at the end of the training, employees are evaluated

through multiple choice tests.

______________________________________________________________________________________



I.T. Training Labs for 7 Ranges

In order to increase the spread of the Training Cells and make it accessible for employees working in

different district, Punjab state Police Department has been organized into 7 ranges and one range covers

some 3 to 4 nearby districts.

Trainers who impart Training at the Ranges are trained at the Headquarters; thereafter they train rest of

the interested candidates from different districts. After undertaking the ToT course, candidates are

evaluated on the basis of their performance, Communication skills, educational qualification and their

ability to conduct Training etc. candidates with such skills are then assigned as trainers.

Training being imparted, especially at the range level, do not have trained staff and sufficient

infrastructure. Trained staff should be knowledgeable across domain as well teaching techniques. Visible

demonstration of commitment to training by the senior officers and the state level police management is

lacking.

Outsourced Training Agencies

Course name Agency name Duration of Courses

No. of employees trained

Network and e security CDAC 1 week 185

Certificate in computer Appreciation

CDAC 3 weeks 100

Sever Administration windows 2003

CDAC 3 Weeks 20

System Administration CDAC 1 month 50

Cyber crime PEC (Punjab Engg. College)

1 week 17

Certification in MCSD.net (only in 2007)

PEC 45 days 2

As shown above, there are different out sourced agencies which run different kinds of Training Programs.

Trainings organized by outsourced agencies happen in and around Chandigarh. No such tie ups exist at

the range level and so interested staff from ranges attends the course here. The output from such training

______________________________________________________________________________________



is extremely low. There is a complete mismatch between the job roles and Training courses and further

no refresher courses are conducted.

Training Courses

Mentioned below is the list of Training Conducted at PPHQ or Ranges. Some courses are also delivered by

outsourced agencies. At present there are no Distance Learnings or e learning Programs.

Training Courses

CIPA software operation ToT for Computer

Basics of computer & Office Automation Networking LAN/WAN

Punjabi Typing Learning Course PowerPoint Presentation

Hardware Training Configuration of MS-Outlook

Cyber Crime awareness course Certificate in Computer Appreciation

BASIC I.T. CERTIFICATION (PRIMER-I & PRIMER-II)

Advance Training on MS-Excel & MS-Access

Computer Orientation Course for Promotion Network & E-security

PGPMS(DoIT) Windows2000/2003 Server Administrator

3.7 Core Application Software (CAS)

The CCTNS application software will contain a “core” for the State of Punjab that is common across all 35

States and UTs. The CCTNS Core Application Software (henceforth referred to as CAS) will be developed at

NCRB premises and provided to the State of Punjab for deployment. The CAS would be customized

according to the unique requirements of the State and thereafter commissioned in the State. The State of

Punjab requires additional applications over and above the customized CAS, further details regarding

Customization requirements are referenced in Annexure- VII Scope of Services.

The CAS Solution Architecture is illustrated below. The architecture clearly demonstrates the functionality

and set up for the CAS modules i.e. CAS Centre & CAS State.

_____________________________________________________________________________________________________________________



Internet

CAS State Solution - SDC

Access Control Services

EMS

Crime/Criminal Information, Stolen/Recovered Information, State Specific Information

CAS (Centre) Solution - NDC

ETL/

Lan

ding

-Dat

a Sy

nc L

ogic

Access Control Services

EMS

Intelligent Information;

Criminal Information;

Property missing/ stolen information;

State Specific Landing Space etc.

Police Station Solution

Buffer/ Message Queue

Online CAS

Router/ Dial- up modem

Single window access

Offline CAS- Limited Functionality (Arrest Card, FIR etc.)

Offline Appl Portal Data Sync Component

CIPA

Data Source &

State Level

Systems

Citizen (Enquires/Information/Status) Officer (HQ Admin, DG, Commisssioners)

Citizen, NCRB, IB, CBI

and other

Immigration, Passport,

CBI, IB (External Entities)

INTR

ANET

Intranet

Inte

rnet

Inte

rnet

Inte

rnet

______________________________________________________________________________________



CAS

Overall Owner: Software Development Agency (SDA)/ NCRB

Web based application.

CAS Centre

Developed By: SDA

Responsibility of deployment & maintenance: SDA

Hosted at: National Data Centre (NDA)

Functionality: To receive crime and criminals’ related data from States/UTs for analysis and reporting purposes. The system will be employed as a central level crime and criminals’ data repository of the nation.

CAS State

Developed By: SDA

Responsibility of deployment & maintenance: SI

Hosted at: State Data Centre (SDC)

Core Application Software (CAS)

Core Application Software (Centre)

(CAS Centre)

Core Application Software (State)

(CAS State)

Core Application Software (State

Extension) (CAS State Extension)

______________________________________________________________________________________



Functionality: To address the core requirements of the Police Station by providing a basic framework to capture and process crime and criminal information at the police station level.

Most of the functionalities will be already built in the modules by SDA and provided to the SI. The SI will only be required to deploy these modules on the SDC.

CAS State Extension

Developed By: Modules from SDA, enhanced functionality by SI

Responsibility of deployment & maintenance: SI

Hosted at: State Data Centre (SDC)

Functionality: These modules will be sourced from the CAS State modules provided by the SDA.

SI will customize these modules adding additional functionalities according to their unique requirements from Punjab Police.

For Customization please refer Annexure- VII Scope of Services.3.7.1Volume 1 – Scope of Services

Core application software has been provided by NCRB to all states/ UTs and it covers generic

requirements. Core application software has been developed to be used at two levels i.e. center and

state/UT. The functional architecture and technical architecture of the core application (state) and core

application (center) has been provided in Annexure- VII Scope of Services:

The CCTNS application software can be conceptualized as comprising different services that fall under two

broad categories, CAS (Center) and CAS (State).

3.8 CAS (Center)

CAS (Centre): CAS (Centre) would reside at NCRB and would cater to the functionality that is required at

the GOI level (by MHA and NCRB). Like CAS (State), CAS (Centre) would also be developed by NCRB. CAS

(Centre) would enable NCRB to receive crime and criminals’ related data from the Punjab in order to

organize it suitably to serve NCRB’s requirements and to provide NCRB with the analysis and reporting

abilities to meet their objective as the central level crime and criminals’ data repository of the nation. This

would address the crime-and criminals-related information needs of MHA, NCRB, the Parliament, and

central government ministries and agencies, citizens and citizen groups. CAS (Centre) also facilitates the

flow if crime and criminals information across the Punjab on a need-basis. CAS (Centre) will be developed

and deployed at NCRB. Also, CAS (Centre) is expected to interface with external agencies such as

passports, transport authorities, etc.

______________________________________________________________________________________



The service shall enable the NCRB to receive, transform, and collate the crime, criminal, and related data from the Punjab, to organize it suitably to serve NCRB requirements.

Crime and Criminal Reports

The service shall enable authorized personnel to generate the reports and perform analysis on the central crime, criminals, and related data repository of the nation.

Crime and Criminal Records and Query Management

The service shall enable the authorized personnel to view various registers and perform basic and advanced queries on the central crime, criminals, and related data repository of the nation.

Talaash Service

The service will enable the user to search for missing persons across a central/ national database.

Person of Interest

The service will enable the user to search for persons of interest such as persons wanted on outstanding warrants, accused, charged habitual offenders, convicts, etc. across the national database.

Registered Vehicle and Vehicle of Interest Service

The service will enable the user to search for registered vehicles and vehicles of interest such as, missing / stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in traffic incidents across the national database.

Publication Service

This functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal.

NCRB Citizen Interface

The service shall enable the citizens to access/ search the NCRB National Database on the data (ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be made accessible to public.

______________________________________________________________________________________



NCRB Interface for RTI

Due to the sensitivity of the information that pertains to national security and harmony, this service shall enable a limited and restricted access to the authorized external stakeholders to search the NCRB National Database, upon submission of any RTI requests.

_____________________________________________________________________________________



3.9 CAS (State)

CAS (State): CAS (State) covers functionality that is central to the goals of CCTNS and is common to all States and UTs. It would focus primarily on functionality at police station with special emphasis on crime investigation and criminals’ detection. This part would be developed at NCRB and provided to the Punjab for configuration, customization and enhancements / extensions. The Punjab would determine the requirements for configuration, customization and enhancements / extensions. The following are the main function blocks that would comprise CAS (State):

• Registration

• Investigation

• Prosecution

• Records Management

• Search and Basic Reporting

CAS (State) will also include the functionality required at Higher Offices such as Punjab Police HQ, Range

Offices, District HQ and SCRB.

It is envisioned that CAS (State), once operational, will significantly enhance the outcomes in core police

functions at Police Stations. It will do so primarily through its role- and event-orientation, providing role

based user access and controls and an event driven interface that helps police personnel (playing

different roles) in more effectively performing their core functions and that relieves police personnel from

repetitive tasks that claim much of their time while returning low or no value.

In order for CAS (State) to achieve the above goals, it is envisaged to meet the following requirements:

• It will lay special emphasis on the functions at police stations with focus on usability and ease of use of

the application

• It will be designed to provide clear and tangible value to key roles at the Police Station: specifically the

SHO (Station House Officer), the IO (Investigation Officer) and the Station Writer.

• It will be event and role-driven. Access controls will be developed and role based access will be

provided in the application.

• It will be content/forms-based, with customized forms based on requirements

• It will be a flexible application, event and role-driven system where actions on a case can be taken as

required without rigid sequence / workflows

______________________________________________________________________________________



• It will eliminate the need for duplicate and redundant entry of data, and the need for repetitive, manual

report preparation – this freeing valuable time and resources for the performance of core police

functions

• It will be intelligent and help police perform their roles by providing alerts, highlighting key action areas,

etc.

• Ability to view and exchange information amongst Police Stations, between Police Stations and other

Police formations and with external entities including citizens

• Reporting and data requirements of higher offices must be met at the Punjab Data Centre/SCRB level

and not percolate to the police station level.

• Central facilitation and coordination; but primarily driven and owned by the Punjab Police where

Punjab Police can configure and customize the CAS for their unique requirements without the

intervention of the central entity

Services in CAS (State)

Citizens Portal Service

This service shall enable Citizens to request services from Police through online petitions and track status

of registered petitions and requests online. Citizens requests/services include passport verification

services, general service petitions such as No Objection Certificate (NOC) for job, NOC for vehicle theft,

NOC for lost cell phone/passport, Licenses for arms, processions etc.

Petition Management Service

The service shall enable the police personnel to register and process the different kinds of general service

petitions and complaints.

Unclaimed/Abandon Property Register Service

The service shall enable the police personnel to record and maintain unclaimed/abandoned property

registers and match unclaimed/ abandoned property with property in lost/stolen registers.

______________________________________________________________________________________



Complaint and FIR Management Service

The service shall enable the police personnel to register and process the complaints (FIR for cognizable

complaints, Non-Cognizable Report for non-cognizable, Complaint Report for genera complaints, etc.)

reported by the public.

PCR Call Interface and Management Service

The service shall enable the police personnel to register and process the complaints as received through

the Police Control Room through the Dial 100 emergency contact number.

Investigation Management Service

The service shall enable the police personnel to process the complaints through capturing the details

collected during the investigation process that are required for the investigation officer to prepare a final

report.

Court and Jail Interface and Prosecution Management Service

The service shall enable the police personnel to interface with the courts and jails during the investigation

process (for producing evidence, producing arrested, remand etc) and during the trial process.

Crime and Criminal Records and Query Management Service

The service shall enable the police personnel to view various registers and perform basic and advanced

queries on the crime and criminal information.

Police Email and Messaging Service

The service shall enable the police personnel to send / receive official as well as personal correspondence.

Periodic Crime, and Law & Order Reports and Review Dashboard Service

The service shall enable the police personnel to view relevant reports and dashboards and to conduct

periodic crime, and law & order reviews of the police station(s) under the officer’s jurisdiction.

______________________________________________________________________________________



Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service

The service shall capture / generate the required alerts, important events, reminders, activity calendar

and tasks.

State-SCRB-NCRB Data Transfer and Management Service

The service shall enable the States/UTs to collate, transform and transfer the crime, criminal, and other

related data from state to NCRB.

State CAS Administration and Configuration Management Service

The service shall enable the Punjab Police to configure/ customize the application to suit to their unique

requirements.

User Help and Assistance Service

The service shall enable the end user to view the help manuals of the application and in guiding the end

user in using the application.

User Feedback Tracking and Resolution Service

The service shall enable the police personnel in logging the issues/defects occurred while using the

system.

Activity Log Tracking and Audit Service

The service shall capture the audit trail resulting from execution of a business process or system function.

User Access and Authorization Management Service

The service shall enable the administrative user in setting the access privileges and will provide

authentication and authorization functionality

3.10 Development of CCTNS Core Application Software (CAS)

CAS (Centre) and CAS (State) will be developed at NCRB under the overall guidance and supervision of

MHA, and a dedicated team from NCRB. NCRB, on behalf of MHA, engaged a professional software

development agency (SDA) to design and develop CAS (Centre) and CAS (State) and offer associated

services. The SDA would enhance and maintain CAS (Centre) and CAS (State) until the end of the

______________________________________________________________________________________



engagement with NCRB and subsequent to that, CAS (Centre) would be managed by NCRB under the

guidance of NIC, DIT and MHA and CAS (State) would be managed by the Punjab Police under guidance of

the State IT Department.

CAS (State) would be built as a platform at NCRB addressing the core requirements of the Police Station

to provide a basic framework to capture and process crime and criminal information at the police station

while providing Punjab Police with the flexibility to build their State specific applications around it and in

addition to it. CAS (State) will be provided to Punjab Police for deployment. Punjab Police would

customize the CAS according to their unique requirements and thereafter commission the same. A bulk of

the functionality would be added at Punjab Police’s discretion and would be added as extensions to the

CAS (State) by the System Integrators (SI) chosen by the Punjab Police without comprising on the

simplicity and performance of the system.

In order to achieve the above stated goals of simultaneously ensuring consistency and standardization

across the State (where necessary and possible), and enabling Punjab Police to meet their unique

requirements, CAS will be built as a highly configurable and customizable application. CAS would

therefore be a product-like application that could be centrally managed and at the same time customized

to meet the unique requirements of Punjab Police and deployed in all States/UTs. The following sections

provide details of the configuration and customization requirements of CAS.

In order to achieve the key CCTNS goal of facilitating the availability of real time information across police

stations and between police stations and higher offices, CAS would be built as a web application.

However, given the connectivity challenges faced in a number of police stations, especially rural police

stations, the application must be built to work in police stations with low and/or unreliable connectivity.

3.11 Technology Stack for CAS (State)

CAS (State) will be developed in two distinct technology stacks by the Software Development Agency at

the Center. The details of the Technology Stacks are provided as an Annexure- III to this RFP. The SI is

expected to bid with one of the technology stacks in response to this RFP. SI shall procure all necessary

underlying solution components required to successfully implement CCTNS solution for the Punjab Police

meeting their requirements as per this RFP.

_____________________________________________________________________________________



4. Role of Software Development agency (SDA) in supporting CAS The SDA will provide Services for CAS (State) for a period of three (3) years followed by two optional one-

year periods from the date of successful completion of the CAS (State) Certification. The decision on the

two optional one-year periods will be taken in entirety by NCRB. During the contract period, the SDA shall

offer the following services:

i. Application maintenance and management Services for CAS (Center) and CAS (state).

ii. Technical Program Management of Implementation of CAS (State) for all 35 States/UTs throughout the

duration of the engagement with NCRB/MHA.

Each of these activities is detailed out below.

4.1 Application Management Services for CAS (State) and CAS (Center)

The SDA shall provide Application Management services to the CAS (State) and CAS (Center). The

application management services include the following:

• Provision of bug fixes, minor changes, error resolutions and minor enhancements.

• Minor enhancements (the usual run-of-the-mill enhancements and not the ones identified as part of

Continuous Improvement).

• Change request management based on feedback from the users.

• Release Management; Version control of CAS (State) to be managed centrally, with state-specific

configuration incorporated.

• Any changes to CAS code that may be required because of patches to licensed software being used (if

any).

• Updating and maintenance of all project documents.

• SI shall be responsible for application management services and maintenance support for additional

applications, customizations and extensions at the Punjab.

All planned changes to the application, especially major enhancements and changes in functionality that

are deviations from the signed-off FRS/SRS, shall be coordinated within established Change control

processes to ensure that:

• Appropriate communication on change required has taken place.

• Proper approvals have been received from CAS Core Group/CTT/CPMU.

______________________________________________________________________________________



• Cost and effort estimate shall be mutually agreed upon between SDA and NCRB

The SDA will define the Software Change Management and version control process and obtain approval

for the same from NCRB. For all proposed changes to the application, the SDA will prepare detailed

documentation including proposed changes, impact on the system in terms of functional

outcomes/additional features added to the system, etc.

4.2 Technical Program Management of Implementation of CAS (State)

After successful certification, the SDA will hand over the certified CAS (State) to the Punjab through NCRB.

While NCRB will facilitate the transfer, the successful transfer of CAS to the Punjab on time is SDA’s

responsibility. During the period of CAS Solution Design and Development and the Operations and

Maintenance Phase following that, the SDA shall provide technical program management services in

implementing CAS in the Punjab. Through the Technical Program Management, the SDA shall extend all

the necessary support to the Punjab SI and ensure that the SI successfully configures, customizes and

deploys CAS (State) in the Punjab. The SDA’s Technical Program Management responsibilities include but

are not limited to:

• Preparation of technical manuals to enable the SI to configure, customize, enhance and deploy CAS in

the Punjab; to be made available to SIs through the CAS online repository managed by the SDA.

• Preparation of “CAS Implementation toolkits” that comprehensively covers details on all the aspects of

the CAS (State) and CAS (Centre) applications including but not limited to technical details of CAS,

configuration, customization, and extension details, infrastructure sizing details, installation,

commissioning, maintenance, infrastructure environment turning, and performance tuning details that

are required for the SI to successfully commission the CAS (State) application in the Punjab, integrate

CAS (State) with external agencies and third party solutions in the Punjab and integrate CAS (State) with

CAS (Centre) to seamless transfer the required data to NCRB. The implementation toolkit shall also

include the following:

o All completed and updated training and support material needed for customizing and deploying CAS

o All completed and updated project documents including FRS, SRS, HLD, LLD and Test Plans.

o Relevant software assets/artifacts (including configuration utilities / tools, deployment scripts to state

SIs to deploy CAS (State) in the Punjab).

______________________________________________________________________________________



o Relevant standards and design guidelines to the SI for customization, further enhancements, and

integration of the application with external systems and third party components that will be

implemented by the SI at the Punjab.

• Conduct of direct knowledge transfer through monthly contact sessions at NCRB covering all State SIs

during the contract period. During the contact sessions, the SDA shall conduct structured training

sessions on the CAS Implementation Toolkit prepared by the SDA

• Dedicated State Points of Contact: Members of the SDA’s team shall act as points of contacts for the

state level SIs. The number of States/UTs serviced by each SDA contact person shall be determined in

consultation between the CAS Core Group and the SDA. The point of contact will be responsible for

addressing queries from an SI and in meeting SLA targets (in responding to the Punjab needs).

• Helpdesk Support: SDA shall provide Helpdesk support to the Punjab SIs during customization,

deployment and stabilization phases with 8 contact hours (during normal business hours of 10 AM to 6

PM), 6 days (Monday through Saturday, both included). The SDA shall deploy a team of at least 5

qualified and certified resources in NCRB to address the questions from the SIs.

• Deployment Scripts: The SDA shall develop the necessary deployment scripts to deploy CAS (State) in

the Punjab and provide the same to the Punjab SIs

• Data Migration Utility: The SDA shall develop a Data Migration Utility/application with all the formats

and tools to load the data into the Punjab databases. This will be provided to the Punjab will enable the

Punjab SIs to migrate data from legacy/paper based systems to the CAS databases. The data migration

tool will be an extension of the one provided by the SDA. In case the Data Migration Tool developed by

the SDA does not incorporate support for any state specific formats etc, the Data Migration Tool

developed by the SI will have to support these.

• Language Localization Support: Proving interface in local languages is a key requirement of CAS (State).

The SDA shall build CAS (State) with interfaces in Hindi, English and Punjabi; and also build CAS (State) in

such a way that it can be configured for interfaces in other local languages at the State level by the

Punjab SIs. It is the responsibility of the SI to customize CAS (State) for development of local language

interfaces. However the SDA shall assist the State SIs where ever required only to support the

development of such interfaces.

• Supporting the SI to ensure that the CAS (State) that is configured and customized by the SI in the

State successfully passes the User Acceptance Testing (UAT) milestone.

o Configuration of CAS (State).

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o Customization of CAS (State)

o Data Migration of CAS (State) related data from the legacy systems and / or manual records to CAS

(State)

o Infrastructure Sizing related to CAS (State)

o Commissioning and Deployment of CAS (State)

o Infrastructure Environment Performance Turning related to CAS (State)

o Maintenance of CAS (State)

o Integration of CAS (State) with external agency solutions

o Integration of CAS (State) with additional solutions being integrated by the SI at the Punjab

• Seamless data exchange from CAS (State) to CAS (Centre)

• Troubleshooting, resolution and escalation with Punjab SIs; and ownership of end-to-end data exchange

between the CAS (State) and CAS (Centre) needs to ensure seamless and real-time data exchange.

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5. Scope of the Project

5.1 Geographical Scope

CCTNS will cover all the Police locations in the Punjab State including State Police Head Quarters, Zone IG offices, Range headquarters, Commissionerates and District headquarters, Sub-Divisions Offices, District Police Stations and Training Centres.

The list of all Police locations and details of these police locations is attached as an Annexure - II to this document.

Following table lists an outline of Geographical scope to be covered under CCTNS project.

Project Coverage Heads No. of units

Police Stations 376

Circles/SDPO 117

Districts 25

Ranges 7

Zones 4

Commissionerates 3

PHQ Large 1

SCRB 1

Note: Any additional police stations created during project execution will be advised to SI separately. SI shall provide infrastructure for them on a pro- rata basis.

It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity and other

infrastructure across all police stations, higher offices and other police units would take place in the first

two phases. CAS (Core Application Software) would be rolled out in three phases.

The detailed timeline for execution of the three phases is listed in section 7.

The core focus of each of the three phases is delineated below:

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CCTNS Phase-I

Geographical Coverage

During the first phase of the application, CCTNS would be rolled out in 3 districts (amounting to

approximately 15% of the total police stations across the state) and all higher offices. The roll out would

include site preparation, installation and commissioning of hardware, connectivity, other infrastructure

and associated services (such as handholding). The choice of the districts where the first phase would be

rolled out is provided below.

S. No. Districts in Phase I Number of Police Stations

Rationale for choosing them

1 Ludhiana City 29 - Large populated district - IT savvy departments in these districts - Proximity to the headquarters - High crime rate

2 S.A.S Nagar 14 - IT savvy departments in these districts - Proximity to the headquarters - Small district

3 Mansa 12 - Rural district Total 55

S. No Name of Office Number of offices

1. Police Head Quarter (PHQ) 1

2. Commissionerates 3

3. District 25

4. Range/ Zone 11

5. Sub Division 117

6. State Crime Record Bureau(SCRB) 1

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CAS customization and integration will commence during this phase. The software usage will be limited to pilot locations as identified in the table above.

CCTNS Phase-II


During Phase-II of CCTNS, the remaining police stations will be covered for the installation and

commissioning of hardware, connectivity and other infrastructure and associated services.

The districts where the second phase would be rolled out are provided below.

S. No. Districts in Phase II Number of Police Stations

1 Amritsar (City) 15

2 Amritsar (Rural) 17

3 Taran Taran 14

4 Gurdaspur 20

5 Batala 14

6 Jalandhar (City) 16

7 Jalandhar (Rural) 13

8 Hoshiarpur 16

9 Kapurthala 16

10 S.B.S Nagar 11

11 Ludhiana (Rural) 7

12 Khanna 5

13 Ropar 9

14 Patiala 24

15 Fatehgarh Sahib 8

16 Sangrur 21

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17 Barnala 11

18 Ferozepur 21

19 Moga 13

20 Faridkot 7

22 Bathinda 19

22 Mukatsar 10

23 Police Station State Operation Cell – Amritsar

01

24 Cyber Crime Police Station, SAS Nagar

01

25 Pb. State Crime Police Station, SAS Nagar

01

Total – A 310

Government Railway Police

1 GRP Ludhiana 1

2 GRP Patiala 1

3 GRP Sirhind 1

4 GRP Jalandhar 1

5 GRP Pathankot 1

6 GRP Amritsar 1

7 GRP Ferozepur 1

8 GRP Faridkot 1

9 GRP Bathinda 1

10 GRP Abohar 1

11 GRP Sangrur 1

Total – B 11

Grand Total (A + B) 321

Feedback received regarding CAS functionality post phase I implementation will be reviewed and incorporated before roll out across all locations.

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CCTNS Phase-III


All police units in the State would have been covered for the installation and commissioning of hardware,

connectivity and other infrastructure by the end of Phase-II. CCTNS Phase-III is planned around the

release of subsequent versions of CAS and any enhancements initiated at the state level.

5.2 Functional Scope

Functional scope covers incorporates IT solutions along with the detailed functional requirements that

will be covered under the project. It contains functional requirements at the different levels of the

organizations covering police stations and higher offices. This section will also list the functionality that

the state wants specifically for itself. It incorporates customization requirements of the core application

developed and provided by the Centre to the State.

The section also covers all the configuration and customization requirements on CAS (State) that are

specific to the State that will be the responsibility of the System Integrator during the System Study and

Development of the Solution.

Details about interfaces that need to be developed on the existing systems to interface with CAS (State)

have been provided in the functional scope provided as an Annexure- VII Scope of Services to this RFP.

CCTNS and other Mission Mode Projects:

The National e-Governance Plan (NeGP) of the Govt. of India aims to cooperate, collaborate and integrate

information across different departments in the Centre, States and Local Government. Government

systems are characterized by islands of legacy systems using heterogeneous platforms and technologies

and spread across diverse geographical locations, in varying state of automation, make this task very

challenging.

The NSDG (National e-Governance Service Delivery Gateway) is an integrated MMP under the National e-

Governance Plan (NeGP), can simplify the above task by acting as a standards-based messaging switch

and providing seamless interoperability and exchange of data across the departments. NSDG acting as a

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nerve center, would handle large number of transactions, and would help in tracking and time stamping

all transactions of the Government.

The Gateway would provide major benefits to the departments such as Multiple Delivery Channels, Better

Audit Management & Time Stamping, Web enabling of Legacy Applications, Interoperability,

Departmental Workflow, Seamless availability of information , Centralized Management, Shared Services.

Brief Description of Police Station Process

The police station is a hub of several activities. Maintenance of law and order, crime investigation,

protection of state assets, VIP protection, traffic control, service of summons, production of witnesses in

courts, intelligence gathering, bandobust duties, crime prevention are some of multifarious functions that

the police station and its officers have to discharge. Police stations also serves as front-end of the entire

police department in dealing with public complaints and requests, and at the same time they occupy a

pivotal place as the primary information collection agent for the other functions/wings within the

department. In order to achieve the end-objective of bringing in efficiency and effectiveness in the police

station, it is crucial to understand the different responsibilities of the police station and identify the key

services that need to be addressed in this study.

The first step in identifying the key functions is to segment them under core and supporting, where the

core includes services like crime prevention, petition handling and the supporting include the employee

related personnel and pay functions, store management etc. The efficiency gains are achieved through

addressing the supporting services where the police station is provided with tools to perform the tasks

faster with fewer resources, and the effectiveness gains are achieved by addressing the core services

where the police station can improve the quality of the services.

Based on the study in the police stations, the various functions of a police station have been mapped in

the diagram below.

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Functions in a Police Station

Punjab Police has following 23 Processes which are studied and assessed for CCTNS Project:

1. Police Cordoning / Nakabandi: The Objective of the process is to seal the particular route(s) with aim to

check suspicious vehicle/ Person involved in crime or seems to be threat for law and order. The

process is carried by Police Station and Police Chowki and results in arrest of criminal/suspect or/&

confiscation of vehicle/property

2. Response to Emergencies: Citizens dial emergency number or other govt. department/organization

informs the police about the emergency situation. Based on nature of emergency Police deploy the

appropriate Police team for immediate action. Police further take assistance of other govt and non-

govt agencies to tackle the situation.

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3. Surveillance of Suspect/ex-Convict: Police take stranger or susceptive person/place into surveillance

based on inputs from local police or intelligence wing. Police keep vigilance on suspect and take

appropriate action.

4. Security to VIP /Event/Cash Escort: The VIP/event organizer or banks who feel threat during their

movement or function raise request to Court/DC/Police department to provide necessary security for

the specific time and at specific venues. Police dept. deploys its personnel and equipment and takes

all necessary measures to assure safety of person and property.

5. Prisoner Escort: The under trials and convict are required to be present during court during trial.

Courts issues summon for presence of convict/accuse. Police department provides appropriate

security during movement of convict/accuse after receiving request from Jail Superintended.

6. Patrolling: The Objective of the Process is to identify and deploy petrol team at various crime prone

areas in order to prevent crime. The Patrol team is deployed by PS and they take action based on

inputs from SHO or Control Room. The team themselves takes action against crime/criminal or inform

control room PS to deploy appropriate team.

7. Issuance of NoC for Vehicle: The person interested to buy or sell the vehicle is required to obtain NoC

from the Police regarding non involvement or Vehicle in Crime. The NCRB maintains pan-India

database about stolen and wanted vehicles. This database is utilized for verification of request and

issuance of certificate.

8. Processing of verification requests for Servants, Employment, Passport etc.: Police verification is

compulsory before issuance of Passport and govt. /military service. Concern Line Department forwards

the request to Police dept. at applicant address that does physical verification and documentary

verification and submit their recommendation/report. Also, Police issue clearance certificate essential

for servants after verification exercise.

9. Issuance of Fire Arm License: The citizen interested in possessing Fire Arm applies for the same to DC

/Commissioner Office. Police verify the applicant detail to assure the applicant will not use the arm for

criminal/illegal activity. Based on recommendation/report the DC /Commissioner Office issue the

license.

10. Registration of Foreigners: Foreigners/NRI staying for more than 6 month period in single district is

required to get him/her self registered at District Police. Police verify the documents of applicant

before registration. At the time of leaving the districts Police verify for the non involvement of

applicant in crime and based on outcome of verification either issue NoC or take required action.

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11. FIR Lodging & Issuing: Citizen/Police inform the PS in Jurisdiction about any crime happened to

themselves or any other person/property. The Official at PS jot down the crime detail on CIPA as

FIR/DDR and issue a copy of same to complainant.

12. Complaint/ Grievance Registration: Citizen/Org raises complaint/ grievance against individual or

organization for involvement in suspicious or illegal activities. Police register the same and do

necessary inquiry. Based on outcome of inquiry FIR may be lodged if any cognizable offence is

involved.

13. Investigation & Evidence Collection: The PS with help of support agencies like forensic lab etc initiates

the investigation after the lodging of FIR. The Investigating team visits the scene of crime to collect

evidences and statements for further analysis and revealing the truth.

14. Arresting of Accused: Based on the outcome of Investigation the Police zeroed the suspects involved

in crime. Police acquire search/arrest warrant and raids the places where the accused can be found. If

Police fails to arrest the accused they issue alert across state/country and declare accuse as

absconding.

15. Interrogation & Charge Sheet Filing: Police arrests accuse and grill him/her further to get clue of other

suspect or to collect more evidences. Once Police felts that they have all necessary evidence to prove

guilty, they prepare the charge sheet (challan) in consultation with the public prosecutor and file it in

court.

16. Search for Missing Persons (and their matching with Arrested, Unidentified Persons & Dead Bodies) &

Property: The relative of missing person or owner of missing property raises the complaint at PS for

which DDR is lodged. As part of search operation the details of missing person is matched with arrest

or dead person. The DDR is closed when the missing person/property are found. The details of missing

person/property is published in district/state crime gazette and updated in national database ‘Talash’

if case is not solved in 30 days from date of complaint.

17. Prosecution & Custody Management: Trial of accused is carried in Court based on charge sheet filled.

The PP on behalf of Police/state take the case and present evidences and witnesses. Based on

solemnity of involvement of accused court passes the ultimate judgment whether accused is convict or

not guilty.

18. Conviction Period in Jail: The Convicts are sent to custody in Jail. Convict can appeal against judgment

of lower court during conviction, also s/he can raise for parole in case of emergency etc. Jail

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superintendent approves or reject such requests at initial level and sent it further to DG (prison) for

final approval.

19. Booking Traffic Offence: The Traffic Police are responsible for maintained traffic in particular area. In

case any person is found breaking traffic rules s/he is booked against that incident and fine is imposed

through issuance of challan. The citizen pays the challan fine amount at DTO or court.

20. Routine Traffic Management & Regulation during special event: The Traffic Police persons are

deployed at major junctions of traffic or during special event to manage and assure hassle free

movement of vehicles. The Traffic plan is prepared based on requirement and experience of team.

21. Financial Management: The accounts department maintains a cashbook for daily cash receivables/

payables entries. The cashier receives the verified bills/ vouchers from Treasury & accordingly cash

book is updated. The cash is generally received against cheque & is utilized to pay bills.

22. Stores Management: There are various stores being maintained by separate wings individually which

serves different purposes. Some important one are IT store, Transport department & Provisioning

wing store. They procure goods, maintains them in stock, issues them to concerned offices and

condemn goods which have crossed their life period.

23. Human resource Management: This mainly caters to various aspects of employees service for e.g.

Payroll, Arrears, Promotions, Trainings, Leave, ACR etc. All concerned record of an employee is

maintained by separate divisions. So focus here would be to integrate all this activities into a single

unified solution.

5.3 Scope of Services during Implementation Phase

The detailed scope of CCTNS project in the Punjab State through implementation of Bundle of Services to be provided by the System Integrator. The scope of work shall comprise the following activities:

a) Project planning and management

b) System study, design, application development and integration of the CCTNS Application Software based on Core Application Software (CAS) provided by NCRB

c) Configuration Customization and Extension (New Modules) of CAS (State) and Integration with CAS (Center) and External Agencies. CAS (State) will be developed in two distinct technology stacks by the SDA at the Center. The SI is expected to bid with one of the technology stacks in the response to this RFP. SI shall procure all the necessary underlying solution components required to deploy the CAS (State) solution for the State.

______________________________________________________________________________________



d) Infrastructure at the District Training Centers including computers, networking components, projectors and UPS.

e) Site preparation at the Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ), Training Centers and Data Center.

f) IT Infrastructure at the Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ).

g) Network connectivity.

h) IT infrastructure at the Data Center and Disaster Recovery Center including but not limited to the necessary hardware, software and other networking components.

i) Data migration and Digitization of Historical Data

j) Migration of CIPA and CCIS Police Stations / Higher Offices to CCTNS

k) Capacity building

l) Handholding Support

m) Support to 3rd

party acceptance testing, audit and certification

For detailed project scope including quantities, refer to the respective Annexures.

In implementing the above, the SI shall strictly adhere to the standards set by the MHA, NCRB, and State. The project will be managed out of the Office of the State Nodal Office in State HQ. At all points in the execution of the project, key senior resources including the project manager must be based at State Nodal Officer’s office in State HQ.

5.3.1. Project Planning and Management

This project is a geographically spread initiative involving multiple stakeholders. Its implementation is complex and though its ultimate success depends on all the stakeholders; the role of SI is key and hence SI is required to design and implement a comprehensive and effective project management methodology together with efficient & reliable tools.

To have an effective project management system in place, it is necessary for the SI to use a Project Management Information System (PMIS). The SI shall address at the minimum the following using PMIS:

a. Create an organized set of activities for the project

b. Coordinate and collaborate with various stakeholders including the police departments, SPMU, CPMU and SDA

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c. Establish and measure resource assignments and responsibilities

d. Construct a project plan schedule including milestones

e. Measure project deadlines, budget figures, and performance objectives

f. Communicate the project plan to stakeholders with meaningful reports

g. Provide facility for detecting problems and inconsistencies in the plan

h. During the project implementation the SI shall report to the State Nodal Officer, on following items:

(i) Results accomplished during the period;

(ii) Cumulative deviations to date from schedule of progress on milestones as

specified in this RFP read with the agreed and finalized Project Plan;

(iii) Corrective actions to be taken to return to planned schedule of progress;

(iv) Proposed revision to planned schedule provided such revision is

necessitated by reasons beyond the control of the SI;

(v) Other issues and outstanding problems, and actions proposed to be taken;

(vi) Interventions which the SI expects to be made by the Project Director and /

or actions to be taken by the Project Director before the next reporting period

i. Progress reports on a fortnightly basis

j. Interventions which the SI expects to be made by the State Nodal Officer and/or

actions to be taken by the State Nodal Officer before the next reporting period;

k. Project quality assurance reports

l. Change control mechanism

m. As part of the project management activities, the SI shall also undertake:

i. Issue Management to identify and track the issues that need attention and

resolution from the State.

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ii. Scope Management to manage the scope and changes through a formal

management and approval process

iii. Risk Management to identify the risk factors perceived on the project and to provide a risk mitigation strategy.

The Project plan prepared by the SI would be reviewed by the Governance Structure in the State and

approved by the Apex / Empowered Committee on the advice of the State Mission Team and State

Project Management Unit.

The SI would update and maintain the Project Plan throughout the duration of the engagement. All

changes are to be reviewed and approved by the CAS Core Group.

Requirements Traceability Matrix

The SI would ensure that developed solution is fully compliant with the requirements and specifications

provided in the RFP such as functional, non-functional and technical requirements. For ensuring this, the

SI shall prepare a Requirements Traceability Matrix on the basis of Functional Requirements Specifications

(FRS), Non Functional Requirements Specification, and Technical Requirements provided by State

(updated, expanded and fine-tuned by the SI as necessary) and the System Requirements Specifications

(SRS) prepared by the SI. This matrix would keep track of the requirements and trace their compliance

through different stages of the project including software design, coding, unit testing and acceptance

testing. The Requirements Traceability Matrix would be a live document throughout the project, with the

SI team updating the matrix at every stage to reflect the meeting of each specification at every stage.

Through the duration of the project, the State Mission Team will periodically review the Traceability

Matrix. State Governance Structure would provide the final approval on the advice of the State Mission

Team and SPMU once they are satisfied that all requirements are met.

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Project Documentation

The SI shall create and maintain all project documents that would be passed on to State as deliverables as

per the agreed project timelines. The documents created by the SI will be reviewed and approved by the

Governance Structure Setup in the State (Please refer to Annexure-I for details on Governing Structure to

be set up in the State). State Mission Team would also approve any changes required to these documents

during the course of the project. State will finally sign-off on the documents on the recommendation of

State Mission Team / SPMU / Empowered Committee.

Project documents include but are not limited to the following:

• Detailed Project Plan

• Updated/vetted FRS

• SRS document

• HLD documents (including but not limited to)

o Application architecture documents

o ER diagrams and other data modeling documents

o Logical and physical database design

o Data dictionary and data definitions

o Application component design including component deployment views, control flows, etc.

• LLD documents (including but not limited to)

o Application flows and logic including pseudo code

o GUI design (screen design, navigation, etc.)

• All Test Plans

• Requirements Traceability Matrix

• Change Management and Capacity Building Plans

• SLA and Performance Monitoring Plan

• Training and Knowledge Transfer Plans

• Issue Logs

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The SI shall submit a list of deliverables that they would submit based on the methodology they propose.

The SI shall prepare the formats/templates for each of the deliverables upfront based upon industry

standards and the same will be approved by State prior to its use for deliverables.

All project documents are to be kept up-to-date during the course of the project. The SI shall maintain a

log of the internal review of all the deliverables submitted. The logs shall be submitted to State Nodal

Officer on request. All project documentation shall conform to the highest standards of software

engineering documentation.

The SI will also be required to procure commission and maintain Project Management, Configuration

management and Issue tracker tools at the State Headquarters during the course of project

implementation. The requirements are listed below:

Project Management Tool: The SI shall keep the project plan and all related artifacts up-to-date during

the course of the project. In order to help with the project management, the SI shall use a suitable

standard, proven off-the-shelf project management tool (preferably with unrestricted redistribution

licenses). The SI shall install the project management software at State’s premises right at the beginning

of the project. The tool shall provide the dashboard view of the progress on project milestones by the

Nodal Officer and other Supervisory Officers of CCTNS.

Configuration Management Tool: The SI shall keep all project documents up-to-date during the course of

the project. In order to help with the version/configuration management for all documents (including

source code and all other project artifacts), the SI shall use a suitable standard, proven off-the-shelf

configuration management tool (preferably with unrestricted redistribution licenses). The SI shall install

the configuration management software at State’s premises right at the beginning of the project.

Issue Tracker: The SI shall employ a suitable and proven tool for tracking issues (preferably with

unrestricted redistribution licenses) through the execution of the project. The SI shall install the Issue

Tracking System at State’s premises to enable State’s users to access and use the same.

The SI shall procure and commission the required infrastructure (software, servers) for Project

Management Tool, Configuration Management Tool and Issue Tracker tool and maintain the same

through the duration of the project. These tools along with the servers on which they are deployed will

become property of the State and will be used by State even beyond the contract period.

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The SI would setup an online repository on PMIS / Configuration Management Tool for providing

centralized access to all project documents including manuals and other materials. The online repository

would be maintained by the SI through the engagement period. The SI should ensure that the repository

is built on appropriate security features such as role- and necessity-based access to documents.

5.3.2 Configuration, Customization, and Extension (New Modules) of CAS (State) and Integration with CAS (Center) and External Agencies

System Study, Design, Application Development and Integration

In terms of functionality, CAS would cover those police functions that are central to the goals of the

CCTNS project and are common across States/UTs. This includes core functions in the areas of

Complaints/ Case Management, Police Station Efficiency and Analysis & Reporting. It is estimated that of

the possible police functions that could potentially be part of the CCTNS application at the State level, the

functionality covered by CAS is a relatively small part. Therefore, CAS is being developed as a product-like

application that could be centrally managed and at the same time customized to meet the unique

requirements of the States/UTs and deployed in all States/UTs. SI would be responsible for adding the

functionality over and above the CAS (State) as provided in the Annexure- VIII.

CAS (State) contains functionality that is common across all States/UTs. CAS (State) would be configured,

customized, extended by the SI based on the unique requirements of the State and deployed at the State

Data Centre. In order to ensure consistency between States/UTs and facilitate the exchange of crime and

criminals related information between States/UTs and the Centre and between States/UTs, NCRB would

develop, own and maintain the CAS. The services that will be provided by the Software Development

Agency (SDA) for the CAS (State) are articulated in Annexure-VIII.

The SRS preparation shall take into account the BPR recommendations suggested by the NCRB. The SI

shall carry out a detailed systems study to refine the Functional Requirements Specifications provided in

this RFP and formulate the System Requirements Specifications (SRS) incorporating the functional

specifications and standards provided by the NCRB and the state-specific requirements. The SI shall also

study CAS-State and CAS-Center being developed at NCRB and / or already running application in the

State during the system study phase. The study should also include different integration points of CAS

state with identified applications as per state requirement. The SRS preparation shall take into account

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the BPR recommendations suggested by the State. The SI should also prepare a detailed document on the

implementation of CAS (State) with respect to configuration, customization, and integration as per the

requirement of state. The SI would also prepare a change/reference document based on changes or

deviations from the base version of the CAS (State) with appropriate references to all the artifacts

/documents provided by State.

1. Conduct of System Study at selected locations.

2. Preparation of System Requirements Specifications (SRS) for additional functionalities and different

integration points with CAS (Center) and External agencies.

3. Preparation of CAS (State) implementation document with respect to Configuration, Customization

and extensions as per the requirement of state.

4. Preparation of the Solution Design

5. Solution Development and/or Customization and/or Configuration and/or Extension as required

6. Development of reports

7. Formulation of test plans and test cases for additional functionalities and different integrations with

external agencies including CAS (Center)

8. Change/Reference document include all the changes or deviations from the base version of the

CAS(State)

9. Testing of the configured solution (CAS) and additional functionalities.

Enhancements of functions / additions of new modules / services to CAS-State as per state specific

requirements / integration requirements to various interfaces / SSDGs shall also be incorporated in the

SRS and shall form the scope of work for the SI.

Creation of Test Plans

Once the SRS is approved and design is started, the SI would prepare all necessary Test Plans (including

test cases), i.e., plans for Unit Testing, Integration and System Testing and User Acceptance Testing. Test

cases for UAT would be developed in collaboration with domain experts identified at state headquarters.

The Test Plans also include planning for the testing any integration with 3rd party COTS solutions, CAS

(Center), any external agencies. The Test Plans should also specify any assistance required from State and

should be followed upon by the SI.

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The SI should have the Test Plans reviewed and approved by the State Mission Team/SPMU/ Empowered

Committee. The State headquarters will sign off on the test plans on the advice of State Mission

Team/SPMU.

High Level Design (HLD)

Once the SRS is approved, the SI would complete the HLD and all HLD documents of the additional

functionalities, integration with CAS Center and external agencies upon the approved SRS. The SI would

prepare the HLD and have it reviewed and approved by the State mission team/SPMU. The State will sign

off on the HLD documents on the advice of State Mission Team/ SPMU.

Detailed (Low Level) Design (LLD)

The LLD would interpret the approved HLD to help application development and would include detailed

service descriptions and specifications, application logic (including “pseudo code”) and UI design (screen

design and navigation). The preparation of test cases will also be completed during this stage. The SI

would have the design documents reviewed and approved by the State Mission Team/SPMU. State

headquarters/Nodal officer will sign off on the LLD documents upon the advice of State Mission

Team/SPMU.

Application Development and Unit Testing

The SI would develop the application in accordance with the approved requirements specifications and

design specifications and according to the approved Project Plan; and carry out the Unit Testing of the

application in accordance with the approved test plans. The SI shall consider the local language support in

Punjabi and prepare necessary configuration files for both CAS and additional functionalities/modules

developed as part of CAS.

The SI would also implement the changes proposed in the Change/Reference document to Core

Application Software and carry out a thorough regression testing including running some of the previously

executed scripts for the functionality from the traceability matrix provided by NCRB/State.

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The SI shall also develop a Data Migration Utility/application for the additional functionalities with all the

formats and tools to load the data into the state databases. This will migrate data from legacy/paper

based systems of the new modules to the CAS databases.

The user acceptance testing and fine-tuning of the application would be at State Headquarters premises.

Also, the key senior resources would continue to be based onsite at State Headquarter premises.

Configuration of CAS (State)

The SI shall configure CAS (State) to the requirements of the State that include but not limited to:

1. Developing Local Language Interfaces and Support

2. Configuring users

3. Configuring Police Stations / Higher Offices

4. Configuration of the UI as required by the State

The collection of the data required for the configuration of the CAS (State) shall be the responsibility of

the SI. SPMC/ SPMU in coordination with the State Departments shall validate the data collected by the

SI.

Setup of Technical Environment at State Headquarters

The SI shall procure, setup and maintain the required software and the infrastructure for systems testing,

functional testing and User Acceptance Testing; and training activities within State Headquarter premises;

and for any other activities that may be carried out of State Headquarter premises such as issue

management (Issue Tracker), document repository (configuration management tool), etc.

Regression, Integration, System and Functional Testing

After successful unit testing of all components, the SI would conduct full-fledged integration testing,

system testing and functional testing in accordance with the approved Test Plans for the

configured/customized CAS (State), additional functionalities and also integration with CAS (Center) and

external agencies. This would include exhaustive testing including functional testing, performance testing

(including load and stress), scalability testing and security testing. Functional testing will be led by the SI’s

experts.

______________________________________________________________________________________



A thorough regression testing should be conducted for those functionalities identified in

Change/Reference document to provide a general assurance that no additional errors were cropped up in

the process of addressing the customizations and/or Extensions. Customized CAS (State) Integrations with

CAS (Center) and with any external agencies should be thoroughly tested.

Making all necessary arrangements for testing including the preparation of test data, scripts if necessary

and setup of test environment (across multiple platforms) shall be the responsibility of the SI.

The SI along with State Mission Team/ SPMU should take the responsibility in coordinating with NCRB and

other external agencies for a smooth integration.

Test Reports

The SI shall create test reports from testing activities and submit to State Mission

Team/SPMU/Empowered Committee for validation

Test Data Preparation

The SI shall prepare the required test data and get it vetted by State Mission Team/SPMU. The test data

shall be comprehensive and address all scenarios identified in the test cases. The SI should also prepare

the test data for all required integrations including CAS (Center) and external agencies.

User Acceptance Testing (UAT)

Test Plans for UAT would be prepared by the SI in collaboration with the State Mission Team /SPMU

domain experts. The SI will plan all aspects of UAT (including the preparation of test data) and obtain

required assistance from State Headquarters to ensure its success. State Mission Team/SPMU will

assemble representatives from different user groups based on inputs from the SI and would facilitate

UAT. The SI would make the necessary changes to the application to ensure that CAS successfully goes

through UAT.

It’s mandatory for SI to incorporate/consider test cases as part of UAT test cases for those customized

and/or extensions and/or configured functionalities identified from traceability matrix provided by NCRB

/ State.

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5.4 Infrastructure at the Training Centers

The SI will be required to setup/ upgrade the facility of the training centres at the following locations:

Training Centre Type Training Centre details

RTC PRTC, Jahan Kehlan, Hoshiarpur

ISTC, Kapurthala

IRB Training Centre, Ladda Kothi, Sangrur

Commando Training Centre, Bahadurgarh

Wireless Training Centre, Phillaur

DTC SAS Nagar

Jalandhar Rural

The premises will be provided by the State but the entire infrastructure such as projectors, computers, networking components, UPS required to run the training lab shall be provided by the SI.

Computer training is imparted in the IT labs at ranges, PPHQ, PPA Phillaur and PRTC Jahankhelan which

are the In-house training institutes for Punjab State.

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I.T. Training Lab at Punjab Police Headquarter (PPHQ), Chandigarh

Year round IT courses are conducted for all the employees working in Headquarters and ToT for Trainers

from the 7 Ranges. They are also responsible for preparing the course curriculum and training plan/

Training calendar.

Officers who deliver training are the people with some kind of basic Computer Diploma but are not

specialized in that field. Training courses include Computer basics, basics of Networking, Microsoft Office,

Internet usage, LAN administration and courses for CIPA application and its various modules etc. Training

Methodology consist of both Practical and theoretical classes.

All these Training courses differ in duration and at the end of the training, employees are evaluated

through multiple choice tests.

I.T. Training Labs for 7 Ranges

In order to increase the spread of the Training Cells and make it accessible for employees working in

different district, Punjab state Police Department has been organized into 7 ranges and one range covers

some 3 to 4 nearby districts.

Trainers who impart Training at the Ranges are trained at the Headquarters; thereafter they train rest of

the interested candidates from different districts. After undertaking the ToT course, candidates are

evaluated on the basis of their performance, Communication skills, educational qualification and their

ability to conduct Training etc. candidates with such skills are then assigned as trainers.

Training Cell at PPHQ, Chandigarh

Police personnel’s from C & T wing working in

HQ

Police Personnel from other wings working in

HQ

Trainers from Ranges

Conduct Training for Ranges

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Training being imparted, especially at the range level, do not have trained staff and sufficient

infrastructure. Trained staff should be knowledgeable across domain as well teaching techniques. Visible

demonstration of commitment to training by the senior officers and the state level police management is

lacking.

5.5 Site Preparation at Police Stations and Higher Offices

The SI is expected to prepare the client sites for setting up the necessary client site infrastructure. Site

preparation at Police Stations & Higher Offices will include but not limited to:

i. Provision of Local area network (LAN cables, LAN ports,)

ii.Provision of computer furniture for Police Stations

iii. Ensure adequate power points in adequate numbers with proper electric-earthling

iv.Earthing and electric cabling as required at the site

v. In addition to the above Supply and fixing of furniture like computer tables, chairs and other item shall

be carried out to ensure successful site preparation and installation of CCTNS at every access location

Site Preparation shall cover all the activities necessary to enable the Police Station to setup the client

side infrastructure and operate on CCTNS.

Following is the total number of sites across the Punjab which need site preparation.

Project Coverage Heads No. of units

Police Stations 376

Circles/SDPO 117

Districts 25

Ranges 7

Zones 4

Commissionerates 3

PHQ Large 1

SCRB 1

5.6 Infrastructure at the Client Side Locations

The premises for offices will be provided by the department at respective locations. The list of Police

Stations, Circle offices, and other locations where the infrastructure is required is provided under the

Geographical Scope Section. SI shall procure the CCTNS infrastructure required at the locations statewide.

At each such location the following shall be carried out.

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1. Supply of the hardware, software, networking equipments, UPS, DG set to the location as per the requirements

2. Ensure adequate number of power points with proper electric-earthing

3. Redundant Network Connectivity - Ensuring last mile connectivity and testing. (At some locations SWAN may be available. SI shall ensure there is redundancy in the connection)

4. Installation, Testing and Commissioning of UPS, DG-Set

5. Physical Installation of Desktops, Printer, Scanner, /MFD, Switch- Connecting peripherals, devices, Plugging in

6. Operating System Installation and Configuration

7. Installation of Antivirus and other support software if any

8. Configuring the security at the desktops, switch and broadband connection routers

9. Network and browser Configuration

10. Test accessibility and functionality of CCTNS application from the desktops

11. Ensuring all the systems required are supplied, installed, configured, tested and commissioned and declaring the site to be operational.

12. In addition to the above supply and fixing of furniture like computer tables, chairs and other items shall be carried out alongside other site preparation activities and installation of CCTNS at every location

CCTNS application will be accessed and used at various access locations across the state like Police Stations, Circle Office, Sub Division office, District Office and other higher offices.

The minimum infrastructure required at Police Station include-

Police Station Hardware

Items Qty

Client Systems 4

HDD 160GB 1

Duplex Laser Printer 1

Multi-Function Laser (Print/Scan/Copy)

1

UPS (3 KVA) 1

2KVA Generator Set 1

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16-Port Switch 1

Fingerprint Reader 1

Digital Camera 1

Electronic Pen 1

Paper /Toner Per Annum

Diesel Per Annum

The infrastructure required at Higher Offices includes:

Higher Office Hardware Higher Offices PC UPS MFP 16 Port

Switch Paper / Toner

Circle Qty 3 1 1 1 Sub-Division Qty 3 1 1 1 Range / Zone Qty 4 1 1 1 SCRB Qty 4 1 1 1 Higher Offices PC MFP UPS 16 Port

Switch Paper / Toner

Commissionerates (if any)

Qty 25 25 9 (3 KVA) 2

Districts Qty 10 10 4 (3 KVA) 1 Police Headquarters

Large 50 50 10 (5/ 10 KVA)

4

Further details can be found in Annexure IV, Bill of Material.

5.7 Network Connectivity for PS, Higher Offices, and DTC

The Networking solution of CCTNS project shall be based on a Hybrid Model which will consist of State Wide Area Network (SWAN) operated by State under SWAN scheme and Data network operated by Bharat Sanchar Nigam Limited (BSNL) which consists of Point to point leased lines, VPNoBB, WiMax, VSAT and MPLS technologies. BSNL shall be providing the Networking & Connectivity services including hardware along with Operations & Maintenance for all the locations implemented by BSNL in the State. BSNL shall also provide connectivity on MPLS VPN network for aggregated bandwidth at SDC (State Data Center) for the locations connected on VPNoBB, WiMax and VSAT network and also provide connectivity for SDC (State Data Centre) to the National Data Centre (NDC) of NCRB. Further BSNL shall provide MPLS VPN network for connecting SDC and Disaster Recovery Centre (DRC) of the State. SDC is currently under

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construction at Punjab and expected to be operational by March 2012. Temporarily the DC equipment will be located at Punjab DoIT facility. SI will be responsible for shifting the equipment to SDC when ready. Disaster Recovery Centre (DRC) will be established at NIC Pune, as per the latest NCRB guidelines.

Guidelines on Network architecture and SI and BSNL scope pertaining to network connectivity is provided as Annexure- V to this RFP.

5.8 IT Infrastructure at the data center and Disaster Recovery Center

The SI shall provide system integration services to procure and commission the required software and infrastructure at the State Data Centre and Disaster Recovery Centre, deploy the configured and customized CAS (State), addition modules developed if any, and integrate with CAS (Centre) and any External Agencies as provided in the functional scope.

The SI shall be completely responsible for the sourcing, installation, commissioning, testing and certification of the necessary software licenses and infrastructure required to deploy the Solution at the State Data Centre and at the Disaster Recovery Centre (DRC).

SI shall ensure that support and maintenance, performance and up-time levels are compliant with SLAs. SI shall coordinate with SDC in isolating the issues between solution stack and common infrastructure provided by SDC; and in ensuring that they are reported to concerned parties so that they are resolved in timely manner.

To ensure redundancy requirements are met, SI shall ensure that infrastructure procured by the SI has redundancy built in. SI shall also provide descriptive ‘Deployment Model, Diagrams and Details’ so that redundancy requirements for the common Data Center infrastructure can be addressed

CAS (State) will be developed in two distinct technology stacks by the SDA at the Center. The SI is expected to bid with one of the technology stacks in the response to this RFP. SI shall procure all the necessary underlying solution components required to deploy the CAS (State) solution for the State.

State will provide the premises for Primary Data Centre (DC) for hosting the solution. SDC is currently under construction at Punjab and expected to be operational by March 2012. Temporarily the DC equipment will be located at Punjab DoIT facility. SI will be responsible for shifting the equipment to SDC when ready. Disaster Recovery Centre (DRC) will be established at NIC Pune, as per the latest NCRB guidelines.

The SI is responsible for sizing the hardware to support the scalability and performance requirements of the solution. The SI shall ensure that the servers and storage are sized adequately and redundancy is built into the architecture that is required meet the service levels mentioned in the RFP.

• The SI shall be responsible for the sizing of necessary hardware and determining the specifications of the same in order to meet the requirements of State.

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• SI shall provide a Bill of Material that specifies all the hardware, software and any additional networking components of solution for the State Data Centre and DRC, in detail so as to facilitate sizing of common Data Centre and DRC infrastructure such as Racks, Power and Cooling, Bandwidth among other components. The common DC and DRC infrastructure shall be provided by State.

• SI shall ensure that effective Remote Management features exist in solution so that issues can be addressed by the SI in a timely and effective manner; and frequent visits to Data Centre /DRC can be avoided.

• After commissioning and testing of the entire system at State Data Center / DRC, the SI shall support

the State in getting the system certified by a 3rd

party agency identified by State.

• State will provide the premises for Primary Data Centre (DC) for hosting the solution. The solution shall be hosted in a collocation model in the Data Centres. Disaster Recovery Centre (DRC) will be established at NIC Pune, as per the latest NCRB guidelines.

• The following common data Centre services will be available to the SI through the Data Centre Operator/ Data Centre Service Provider (DCO): 1. Power and Cooling 2. UPS, DG set power backup 3. Bandwidth and Connectivity 4. Fire prevention 5. Physical security surveillance 6. Network Operation Centre 7. Common Data Centre facility Maintenance and Support

The SI is responsible for the below at the Data Centre / DRC:

1. Servers (Web, Application, Database, Backup, Antivirus, EMS, etc.) 2. Enterprise Management System (EMS) 3. Antivirus Software 4. SAN Storage 5. SAN Switches 6. Tape Library 7. LAN

8. VPN, Firewall and Intrusion Protection System 9. All necessary software components including but not limited to Operating System, Backup

Software, and SAN Storage Management Software SI shall develop / procure and deploy an EMS tool that monitors / manages the entire enterprise wide application, infrastructure and network related components. The SI shall also deploy a backup software to periodically backup all data and software.

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The indicative specifications for the Web Server, Application Server, Directory Server, Database Server, Mail Messaging Server and Networking components are provided in Annexure-VI. The Department retains the option to have the tools deployed by the SI audited itself or by any of its

nominated agencies. The Department also reserves the right to procure and deploy its own SLA

monitoring tool for monitoring of SLAs during the course of contract. In such a case, the SI will be

required to support the deployment and operation of these tools during the project.

The selected SI will ensure that the reports for monitoring of most of the SLAs like system uptime,

connectivity uptime, performance of servers etc. are generated automatically from the system and

calculation of applicable penalties as indicated in the RFP.

SI would be responsible for procurement and deployment of the indicative servers at the SDC and DRC

site. The SI shall also deploy a backup software to periodically backup all data and software. The indicative

specifications for the Servers and Networking components are provided at Annexure- VI to this RFP.

Note: The SI will ensure that all the licenses of proposed application / system software etc. procured for

this project are procured in the name of Punjab Police and shall be full use perpetual licenses.

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5.9 Data Digitization & Data Migration

Data Migration

Migrating the data from the other systems/manual operations to the new system will include

identification of data migration requirements, collection and migration of user data, collection and

migration of master data, closing or migration of open transactions, collection and migration of

documentary information, and migration of data from the legacy systems.

The SI shall perform the data digitization & migration from manual and/or the existing systems to the new

system. The Data digitization & migration to be performed by the SI shall be preceded by an appropriate

data migration need assessment including data Quality Assessment.

The Data migration strategy and methodology shall be prepared by SI and approved by State. Though

State is required to provide formal approval for the Data Migration Strategy, it is the ultimate

responsibility of SI to ensure that all the data sets which are required for operationalization of the agreed

user requirements are digitized or migrated.

Any corrections identified by State or any appointed agency, during Data Quality Assessment and Review,

in the data digitized/ migrated by SI, shall be addressed by SI at no additional cost to State. So far as the

legacy data is concerned, they are either available as structured data in the IT systems that are currently

used by State for related work or in the form of paper documents (Cases Documents and Police Station

Registers). Almost all of such data items relevant for a Police Station are maintained at the same Police

Station.

Data Migration Requirements

1. Since there could be structural differences in the data as stored currently from the new system there should be a mapping done between the source and target data models that should be approved by Project Director

2. Carry out the migration of legacy electronic data

3. Carry out the migration of the data available in the existing registers, reports, case files, etc.(Physical Copies)

4. Scan images and pictures within the case file in color and store them in the digital format.

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5. Provide checklists from the migrated data to State Nodal Officer for verification, including number of records, validations (where possible), other controls / hash totals. Highlight errors, abnormalities and deviations.

6. Incorporate corrections for the errors discovered during verification process, as proposed

7. Get final sign off from State Nodal Officer/ Empowered Committee for migrated / digitized data

8. At the end of migration, all the data for old cases and registers must be available in the new system

Scope of Data Migration and Data digitization

The historical data since 01st January 1999 to be digitized would include crime (case/incident) data,

criminals’ data, the data from the 7 IIF and data from the police stations records rooms (form police

registers).

S. No Registers/Form Name Number of Records

1 Register No 1 – FIR

Registration Form

349795

2 Register No 4 – Proclaimed offender 29194

3 Register No 6 1741237

4 Register No 9 984065

5 Register No 10 – Surveillance Register 11368

6 Register No 11 – History Sheeters 14286

7 Register No 12 – Arrest/Accused Records in other Police Station 273865

8 Register No 16 – Equipment list 176446

9 Register No 17 – License details 559013

10 Register No 19 – Case Property 1257617

11 Register No 21 – Road Register 643953

12 Register No 23- Missing Person/Property Register/gazette 39236

13 Absconder 12611

Total 60,92,686

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Recommended Methodology of Data Migration

Data migration methodology will comprise the following steps, explained as below. However this is just a

guideline for data migration effort and the SI will be required to devise his own detailed methodology and

get it approved by State Nodal Officer.

1. Analysis

Analysis of the legacy data and its creation, conversion, migration and transfer to the proposed new data

base schema will be started during the scoping phase and shall take a parallel path during the design and

development phase of the application. It will cover the following steps:

a) Analyze the existing procedures, policies, formats of data in lieu of the new proposed system to

understand the amount of the data and the applicability in CCTNS

b) Write a specification to create, transfer and migrate the data set

c) Document all exceptions, complex scenarios of the data

d) This phase will generate the specification for Data Take–On routines

2. Transformation

Transformation phase can be commenced after integration testing phase. It will entail the following steps:

a) Identify the fields, columns to be added/ deleted from the existing system

b) Identify the default values to be populated for all ‘not null’ columns

c) Develop routines to create (Entry if any by data entry operators), migrate, convert the data from hard

copies, old database (if any), computer records to the new database

d) Develop test programs to check the migrated data from old database to the new database

e) Test the migration programs using the snapshot of the production data

f) Tune the migration programs & iterate the Test cycle

g) Validate migrated data using the application by running all the test cases

h) Test the success of the data take-on by doing system test

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3. Data Take–On

Take–On phase will be initiated when the proposed solution is ready to be deployed. It will entail the

following steps:

i) Schedule data transfer of the computerized data that has been newly created by the data entry

operators based on the hard copy records.

j) Schedule data transfer of the existing digital data in the proposed new format

k) Migrate the data from an old system (legacy) to the envisaged database

l) Test on the staging servers after the data take-on with testing routines

m) Migrate from staging servers to production servers

n) Deploy and rollout the system as per the project plan

Additional Guidelines for Data Migration

1. SI shall migrate/convert/digitize the data at the implementation sites of State.

2. SI shall formulate the “Data Migration Strategy document” which will also include internal quality assurance mechanism. This will be reviewed and signed–off by State prior to commencement of data migration.

3. SI shall incorporate all comments and suggestions of State in the Data Migration Strategy and process documents before obtaining sign–off from State.

4. SI shall perform mock data migration tests to validate the conversion programs.

5. SI shall ensure complete data cleaning and validation for all data migrated from the legacy systems to the new application.

6. SI shall validate the data before uploading the same to the production environment.

7. SI shall generate appropriate control reports before and after migration to ensure accuracy and completeness of the data.

8. SI shall convey to State in advance all the mandatory data fields required for functioning of the proposed solution and which are not available in the legacy systems and are required to be obtained by State.

9. In the event State is unable to obtain all the mandatory fields as conveyed by SI, SI shall suggest the most suitable workaround to State. SI shall document the suggested workaround and sign-off will be obtained from State for the suggested workaround.

______________________________________________________________________________________



10. SI shall develop data entry programs / applications that may be required for the purpose of data migration in order to capture data available with / obtained by State in non – electronic format.

11. SI shall conduct the acceptance testing and verify the completeness and accuracy of the data migrated from the legacy systems to the proposed solution.

12. State may, at its will, verify the test results provided by SI.

Data Digitization

In addition to the data migration SI would also digitize the historical data (since 01st January 1999). The

historical data to be digitized would include crime (case/incident) data, criminals’ data, the data from the

7 IIF and relevant historical information parameters/data used to generate registers and reports. The unit

of data digitization shall be one case file. Each case file shall consist of information pertaining to all 7 IIFs,

information parameters relevant to generate specific registers from that case file and information

parameters relevant to generate specific reports from that particular case file. Above table gives

approximate number of cases to be digitized.

Also, Refer to Annexure - XIV for Data digitization & Migration verification Plan.

5.10 Migration of CIPA and CCIS Police Stations / Higher Offices to CCTNS

The SI is also responsible for migrating the Police Stations and Higher Offices currently operational on

CIPA and CCIS to CCTNS as part of the CCTNS implementation in the State. SI shall validate the data in the

CIPA systems and migrate the data to CCTNS. In addition, the State may also decide to cover other

applications currently being used under this data migration and integration effort if felt necessary.

Detailed list of Police Stations running CIPA & CCIS along with the data to be migrated is enclosed in the Annexure XII & Annexure XV.

5.11 Capacity Building

Capacity Building is a highly critical component of CCTNS. The objective of CCTNS Capacity Building (CB)

initiatives is to empower the direct users and other stakeholders of CCTNS to optimally use CCTNS and

enhance outcomes in crime investigation, criminals tracking and other core police functions; and also

ensure a smooth functioning of CCTNS.

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The break-up of the police force and total number of trained and untrained personnel in the State/UT is

provided below:

GROUP Total No. of Personnel‘s

Total No. of Trained

Personnel

Total No. of

Untrained

Personnel

Group A - senior officers of DSP rank and above

665 112 553

Group B - officers of ASI rank and above 7335 4233 3102

Group C (Constables and Head Constables) 63868 7040 56828

Clerks 490 369 121

Total 71868 11754 60604

Identification of Trainers (Internal)

The State Nodal Agency shall identify qualified Trainers with relevant IT experience and training

competency within each District Mission Team and State Mission Team who will be directly trained by the

System Integrator and will be responsible for interfacing with the System Integrator for all the Capacity

Building Initiatives. These Trainers will be responsible for implementing the Capacity Building

interventions beyond the scope of the System Integrator.

Identification of Trainers (Police Training Colleges)

The State Nodal Agency shall identify the Trainers within each of the Police Training Colleges in the State

who will be directly trained by the System Integrator. These trainers will be responsible for including

training on CCTNS within the training college curriculum and impart the training on CCTNS to the new

recruits and current personnel (refresher training) at the Police Training Colleges.

Identification of Trainees

Based on the nature of their responsibilities and their requirements from CCTNS, police staff can be

classified into the following categories for training purposes:

• Group I: Identify the key senior officers (ADGP, IG, DIG) responsible for Crime, Law and Order, who are

directly impacted by the CCTNS with respect to receiving/analyzing the reports through CCTNS.

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§ Role-based training will be carried out for these officers at suitable location in the State Headquarters

by the System Integrator

• Group II: Identify the key officers (IG, DIG, SP, DCP, ACP) in charge of a zone/range/district/sub-division

who are directly impacted by the CCTNS with respect to reviewing the police station performance

through CCTNS, reviewing the reports generated by the system, carrying out the required analysis using

CCTNS and providing the necessary guidance to the officers at the cutting edge.

§ Role-based training will be carried out for these officers at suitable location in the State Headquarters

and respective Districts/Commissionerates (if any) by the System Integrator

• Group III: Identify the key officers (SHO, SI, ASI,) in the Police Stations and Higher Offices who will use

CCTNS for police station management, filing the necessary investigation forms, and utilize the basic and

advance search features of CCTNS to facilitate their investigation process.

§ In addition to the computer awareness training, role-based training will be carried out for these officers at District Training Centers in the respective Districts/Commissionerates (if any) by the System Integrator

§ Refresher training can be carried out by the internal trainers subsequent to the System Integrator trainings

• Group IV: Identify at least 3-4 key officers/constables (Station Writers, Court Duty, Head Constables,

Constables,) in each of the Police Stations and Higher Offices who will use CCTNS for capturing the

data/investigation forms, generating the reports and utilize the basic and advance search features of

CCTNS to service the general service requests and aid in investigation process.

§ In addition to the computer awareness training, role-based training will be carried out for the identified

officers at District Training Centers in the respective Districts/Commissionerates (if any) by the System

Integrator

§ Refresher training, subsequent training to the remaining officers/constables in the Police Station and

Higher Offices can be carried out by the internal trainers subsequent to the System Integrator trainings

• Group V: Identify 2 constables for each Circle Office that can provide the basic computer operation

support to the police stations within the Circle.

§ Technical training will be carried out for the identified constables at District Training Centers in the

respective Districts/Commissionerates (if any) by the System Integrator

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The main challenges to be addressed effectively by the SI are the geographically dispersed trainee base,

wide variability in education and computer proficiency and minimal availability of time. The SI holds the

responsibility for creation of a detailed and effective training strategy, user groups and classifications,

training plan and guidelines, detailed training material, training program designed their delivery to the

target groups.

The SI holds the responsibility for creation of training material, designing the training programs and their

delivery to the target group. The State SI shall be responsible for the following activities as part of the End

User and Train the Trainer Training:

Develop Overall Training Plan

SI shall be responsible for finalizing a detailed Training Plan for the program in consultation with State

Nodal Agency covering the training strategy, environment, training need analysis and role based training

curriculum. SI shall own the overall Training plan working closely with the State Nodal Agency’s Training

team. SI shall coordinate overall training effort.

Develop District-Wise Training Schedule and Curriculum

SI shall develop and manage the District-Wise training schedule in consultation with State Nodal Agency,

aligned with the overall implementation roadmap of the project and coordinate the same with all parties

involved. Training schedule shall be developed by solution and shall be optimized to reduce business

impact and effective utilization of Training infrastructure and capacities. The training curriculum for the

CCTNS training program should be organized by modules and these should be used to develop the

training materials. The training curriculum outlines the mode of delivery, module structure and outline,

duration and target audience. These sessions should be conducted such that the users of the

application/modules are trained by the time the application “goes-live” in the District with possibly no

more than a week’s gap between completion of training and going live of modules. Continuous reporting

(MIS) and assessment should be an integral function of training. SI shall also identify the languages to be

used by the end-user for entering data and ensuring multi-language training to the end users as per

requirement.

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Develop Training Material

Based on their needs and the objectives of CCTNS, training programs could be organized under the

following themes:

1. Basic IT skills and use of computers to creating awareness about the benefits of ICT and basic computer

skills

2. Role-based training on the CCTNS application – Basic and Advanced. This training should be in a role

based, benchmarked and standardized format, multi-lingual and lead to learning completion and

assessment. It should also allow for self-learning and retraining. Training would include mechanism for

demonstration using audio/video/simulated/demo practice exercises and evaluation of trainees.

3. “Train the Trainer” programs, where members of the police staff would be trained to enable them to

conduct further training programs, thus helping build up scalability in the training program and also

reducing the dependency on external vendors for training.

4. System Administrator training: a few members of the police staff with high aptitude would be trained to

act as system administrators and troubleshooters for CCTNS.

5. Customization of the Training Manuals, User Manuals, Operational and Maintenance Manuals provided

along with the CCTNS CAS Software

6. Design and development of the Training Manuals, User Manuals, Operational and Maintenance

Manuals for the modules developed at the State level.

In cases where the training material may be made available by MHA/NCRB, it is the SI’s responsibility to

ensure the relevance of the material to the State, customize if necessary and own up the delivery and

effectiveness.

SI shall ensure that the training content meets all the objectives of the training course. The material shall

be developed in English, Hindi and vernacular language. SI shall also develop the training material for

delivery through Computer Based Training, Instructor Led Training, Online User Material/Help Manuals

and Job Aids.

SI shall provide detailed training material providing step-by-step approach in soft and hard copies to all

police stations and offices for reference.

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Deliver Training to End Users

SI shall deliver training to the end users utilizing the infrastructure at the District Training Centers. Role-

based training for the Senior Officers will be carried out for at suitable location in the State Headquarters

by the System Integrator.

SI shall also impart simulated training on the actual CAS (State) with some real life like database. The SI

should create case studies and simulation modules that would be as close to the real life scenario as

possible. The objective of conducting such trainings would be to give first had view of benefits of using

CAS system. Such specialized training should also be able to provide the participant a clear comparison

between the old way of crime and criminal investigation against the post CCTNS scenario. This training

needs to be conducted by the SI at the very end when all the other trainings are successfully completed.

This training may seem similar to role play training mentioned in the section above however, in this

simulated training, the SI would ensure that the IO’s are provided an environment that would be exactly

similar at a Police Station post CAS (State) implementation.

Most of the training would be an Instructor-Led Training (ILT) conducted by trained and qualified

instructors in a classroom setting. To maintain consistency across CCTNS trainings, standard templates

should be used for each component of a module.

An ILT course will have the following components:

• Course Presentation (PowerPoint)

• Instruction Demonstrations (CAS - Application training environment)

• Hands-on Exercises (CAS - Application training environment)

• Application Simulations: Miniature version of CAS Application with dummy data providing exposure to

the IOs to a real life scenario post implementation of CAS

• Job Aids (if required)

• Course Evaluations (Inquisition)

In addition to the ILT, for the modules that may be more appropriate to be conducted through a

Computer Based Training (CBT), a CBT should be developed for them. CBT should involve training

delivered through computers with self instructions, screenshots, simulated process walkthrough and self

assessment modules.

______________________________________________________________________________________



Select set of police staff with high aptitude group and/or relevant prior training, are to be imparted with

the training/skills to act as system administrators and also as troubleshooters with basic systems

maintenance tasks including hardware and network.

Deliver Training to Trainers (Internal and Trainers from the Training Colleges)

SI shall help State Nodal Agency in assessing and selecting the internal trainers as well as the trainers at

training colleges who can conduct the end user training subsequent to the training by the SI. SI shall

coordinate the ‘Train the Trainer’ session for the identified trainers to ensure that they have the capability

to deliver efficient training.

In addition to the training delivered to the end-users, the trainers should also be trained on effectively

facilitate and deliver training to end users. Also, it is advisable to always run pilots for any training

program before deployment. This training will hence serve as the pilot and as a training session for

trainers as well. In addition the end-user training sessions, ToT training will consist of three segments:

1. The first segment will be set of workshops covering effective presentation skills and coaching

techniques and discussing the benefits and structure of the trainer model.

2. The second segment will be the formal CCTNS training which will consist of all modules of CCTNS

relevant for their role.

3. The third segment will be a teach-back session where trained trainers will present course content and

receive feedback regarding content, flow, and presentation techniques. This will also include a feedback

session where trainers can provide feedback on the training materials, flow, comprehension level, and

accuracy.

Training Effectiveness Evaluation

SI shall evaluate the effectiveness of all end users trainings using electronic or manual surveys. SI shall be

responsible for analyzing the feedback and arrange for conducting refresher training, wherever needed.

State will periodically monitor the training effectiveness through the performance metrics and Service

levels and the SI shall comply with the same. SI shall help the State with complete Change Management

exercise needed to make this project a success. In fact Change Management will have to subsume

______________________________________________________________________________________



‘training’ as a key enabler for change. Following outlines the responsibilities of SI with respect to

designing and implementation of change management plan for the Project.

The State Nodal Agency shall form various stakeholder groups to address the Change Management

Initiative. Stakeholders are all those who need to be considered in achieving project goals and whose

participation and support are crucial to its success. A key individual stakeholder or stakeholder group is a

person or group of people with significant involvement and/or interest in the success of the project.

Stakeholder analysis identifies all primary and secondary stakeholders who have an interest in the issues

with which the CCTNS project is concerned. The stakeholder groups will be the set of core users (Change

Agents) who will directly participate in the awareness and communication initiatives, workshops, and

provide feedback to the District and State Mission Teams.

Change Management

Stakeholder groups can be categorized into below categories, based on their influence and role in

managing the change and making it successful:

• Group I: Identify the key senior officers (ADGP, IG, DIG) responsible for Crime, Law and Order, who are

directly impacted by the CCTNS with respect to receiving/analyzing the reports through CCTNS.

• Group II: Identify a few of the key officers (IG, DIG, DCP, ACP, SP) in charge of a zone/range/district/sub-

division who are directly impacted by the CCTNS with respect to reviewing the police station

performance through CCTNS, reviewing the reports generated by the system, carrying out the required

analysis using CCTNS and providing the necessary guidance to the officers at the cutting edge.

• Group III: Identify a few of the key officers (SHO, SI, ASI,…) in the Police Stations and Higher Offices who

will use CCTNS for police station management, filing the necessary investigation forms, and utilize the

basic and advance search features of CCTNS to facilitate their investigation process.

• Group IV: Identify a few of the key officers/constables (Station Writers, Court Duty, Head Constables,…)

in the Police Stations and Higher Offices who will use CCTNS for capturing the data/investigation forms,

generating the reports and utilize the basic and advance search features of CCTNS to service the

general service requests and aid in investigation process.

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Communication and Awareness

Communication & Awareness campaigns will be conducted throughout the duration of the

implementation of the CCTNS project across the State at Project, Program level as well as for General

awareness. SI shall work with the identified internal change agents (identified from the District and State

Mission Teams) for all the Communication and Awareness Programs. SI shall utilize existing channels of

communication and at the same time use innovative methods of communication for effectiveness. SI

should ensure that the communication messages are consistent, continuous and easy to understand and

wherever possible in vernacular medium using all available channels. SI shall align communication

content, timing and delivery to the deployment phases/plan of each solution.

S. No Activities Details Frequency

1. Developed detailed communication plan

• SI shall prepare a detailed communication plan for the program in line with the implementation timelines of each solution.

• SI shall ensure that all the impacted audience is covered in the communication plan and the most appropriate mode of communication is being used to deliver the messages to the target audience.

Once

2. Develop Communication Content

• SI shall be responsible for developing the content for communication material in English, Hindi and vernacular language.

• SI shall ensure that the communication is simple, continuous and consistent.

Recurring Activity over the entire duration of the SI

3. Deliver Communication Events

• Prior to implementing the plan, the SI shall obtain the necessary sign-offs from State on the Communication Strategy & plan and make necessary changes as recommended by State.

• SI shall determine who needs to approve communications prior to dissemination, who is responsible for distributing the message, and who is responsible for ensuring that those accountable for specific elements of the plan follow through on their responsibilities.

• SI shall organize the communication events or interventions for the target audience.

• SI shall ensure consistency between messages delivered

Recurring Activity (once a month) over the entire duration of the SI

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via different interventions, since the engagement of a key individual stakeholder or stakeholder group is an integrated effort, aiming at the same objective.

Change Management Workshops

SI shall conduct Change Management workshops build appreciation of change management and develop

change leadership across the stakeholder groups. SI shall design the necessary content (reading material,

presentations) in English, Hindi, and Local Language (if different) for the Change Management

Workshops. SI shall conduct at least three Change Management Workshops (minimum of one-day) in the

State Headquarters and at least one Change Management Workshop (minimum of one-day) all of the

Districts (at the District Headquarters) covering at least 3 officers/constables (SHO, SI/ASI/HC, and Station

Writer) from each police station in the district.

The SI is required to conduct the Change Management Workshops for all the identified Police personnel

in a phased manner in line with the overall implementation plan. These workshops shall be conducted at

the locations provided by the State. The workshop content & material shall be designed with specific

focus on the requirements of the personnel. SI shall conduct workshops for each group of personnel in

sync with the training plan and as part of the training module. SI is required to provide the necessary

material for the workshops including presentations, training material etc in both soft and hard copy

formats.

SI shall also associate and train the identified internal change agents (identified from the District and

State Mission Teams) during these workshops so that subsequent workshops can be conducted by the

internal change agents.

The Change management activity shall be monitored periodically by Punjab Police/ SPMU. SI is

responsible to design suitable monitoring and MIS mechanism for this purpose.

5.12 Handholding Support

The System Integrator will provide one qualified and trained person per police station / higher office for a

period of 6 months or one qualified and trained person per two police stations for a period of 1 year to

handhold the staff in the police station / higher office and ensure that the staffs in that police station /

higher offices are able to use CCTNS on their own by the end of the handholding period. Handholding

support would be required only after the successful commissioning of Core application and the necessary

______________________________________________________________________________________



infrastructure and completion of capacity building and change management initiatives in respective police

stations / Higher Offices.

SI to ensure that women are not employed for handholding purpose

5.13 Requirement on Adherence to Standards

CCTNS system must be designed following open standards, to the extent feasible and in line with overall

system requirements set out in this RFP, in order to provide for good inter-operability with multiple

platforms and avoid any technology or technology provider lock-in.

Compliance with Industry Standards

In addition to above, the proposed solution has to be based on and compliant with industry standards

(their latest versions as on date) wherever applicable. This will apply to all the aspects of solution

including but not limited to design, development, security, installation, and testing. There are many

standards that are indicated throughout this volume as well as summarized below. However the list

below is just for reference and is not to be treated as exhaustive.

Portal development W3C specifications Information access/transfer protocols SOAP, HTTP/HTTPS Interoperability Web Services, Open standards Photograph JPEG (minimum resolution of 640 x 480

pixels) Scanned documents TIFF (Resolution of 600 X 600 dpi) Biometric framework BioAPI 2.0 (ISO/IEC 19784-1:2005)

specification Finger print scanning IAFIS specifications Digital signature RSA standards Document encryption PKCS specifications Information Security CCTNS system to be ISO 27001 certified Operational integrity & security management CCTNS system to be ISO 17799

compliant IT Infrastructure management ITIL / EITM specifications

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Service Management ISO 20000 specifications Project Documentation IEEE/ISO specifications for

documentation

The SI shall adhere to the standards published by the Department of Information Technology, Government of India.

5.14 Support to Acceptance Testing, Audit and Certification

The primary goal of Acceptance Testing, Audit & Certification is to ensure that the system meets

requirements, standards, and specifications as set out in this RFP and as needed to achieve the desired

outcomes. The basic approach for this will be ensuring that the following are associated with clear and

quantifiable metrics for accountability:

1. Functional requirements

2. Test cases and Requirements Mapping

3. Infrastructure Compliance Review

4. Availability of Services in the defined locations

5. Performance and Scalability

6. Security / Digital Signatures

7. Manageability and Interoperability

8. SLA Reporting System

9. Project Documentation

10. Data Quality Review

As part of Acceptance testing, audit and certification, performed through a third party agency, State shall

review all aspects of project development and implementation covering software, hardware and

networking including the processes relating to the design of solution architecture, design of systems and

sub-systems, coding, testing, business process description, documentation, version control, change

management, security, service oriented architecture, performance in relation to defined requirements,

interoperability, scalability, availability and compliance with all the technical and functional requirements

of the RFP and the agreement. There may be two agencies selected by State, one for audit & certification

of security and control aspect of the system and the other for audit & certification of overall application

software.

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The State will establish appropriate processes for notifying the SI of any deviations from defined

requirements at the earliest instance after noticing the same to enable the SI to take corrective action.

Such an involvement of the Acceptance Testing & Certification agencies, nominated by State, will not,

however, absolve the operator of the fundamental responsibility of designing, developing, installing,

testing and commissioning the various components of the project to deliver the services in perfect

conformity with the SLAs.

Following discusses the acceptance criteria to be adopted for system as mentioned above:

1. Functional Requirements Review

The system developed/customized by SI shall be reviewed and verified by the agency against the

Functional Requirements signed-off between State and SI. Any gaps, identified as a severe or critical in

nature, shall be addressed by SI immediately prior to Go-live of the system. One of the key inputs for this

testing shall be the traceability matrix to be developed by the SI from system. Apart from Traceability

Matrix, agency may develop its own testing plans for validation of compliance of system against the

defined requirements. The acceptance testing w. r. t the functional requirements shall be performed by

both independent third party agency (external audit) as well as the select internal department users (i.e.

User Acceptance Testing).

2. Infrastructure Compliance Review

Third party agency shall perform the Infrastructure Compliance Review to verify the conformity of the

Infrastructure supplied by the SI against the requirements and specifications provided in the RFP and/or

as proposed in the proposal submitted by SI. Compliance review shall not absolve SI from ensuring that

proposed infrastructure meets the SLA requirements.

3. Security Review

The software developed/customized for system shall be audited by the agency from a security & controls

perspective. Such audit shall also include the IT infrastructure and network deployed for system.

Following are the broad activities to be performed by the Agency as part of Security Review. The security

review shall subject the system for the following activities:

a. Audit of Network, Server and Application security mechanisms

b. Assessment of authentication mechanism provided in the application /components/ modules

c. Assessment of data encryption mechanisms implemented for the solution

______________________________________________________________________________________



d. Assessment of data access privileges, retention periods and archival mechanisms

e. Server and Application security features incorporated etc

4. Performance

Performance is another key requirement for system and agency shall review the performance of the

deployed solution against certain key parameters defined in SLA described in this RFP and/or agreement

between State and SI. Such parameters include request-response time, workflow processing time,

concurrent sessions supported by the system, Time for recovery from failure, Disaster Recovery drill etc.

The performance review also includes verification of scalability provisioned in the system for catering to

the requirements of application volume growth in future.

5. Availability

The system should be designed to remove all single point failures. Appropriate redundancy shall be built

into all the critical components to provide the ability to recover from failures. The agency shall perform

various tests including network, server, security, DC/DR fail-over tests to verify the availability of the

services in case of component/location failures. The agency shall also verify the availability of services to

all the users in the defined locations.

6. Manageability Review

The agency shall verify the manageability of the system and its supporting infrastructure deployed using

the Enterprise Management System (EMS) proposed by the SI. The manageability requirements such as

remote monitoring, administration, configuration, inventory management, fault identification etc. shall

have to be tested out.

7. SLA Reporting System

SI shall design, implement/customize the Enterprise Management System (EMS) and shall develop any

additional tools required to monitor the performance indicators listed under SLA prescribed in this RFP.

The Acceptance Testing & Certification agency shall verify the accuracy and completeness of the

information captured by the SLA monitoring system implemented by the SI and shall certify the same. The

______________________________________________________________________________________



EMS deployed for system, based on SLAs, shall be configured to calculate the monthly transaction-based

payout by STATE to SI.

8. Project Documentation

The Agency shall review the project documents developed by SI including requirements, design, source

code, installation, training and administration manuals, version control etc. Any issues/gaps identified by

the Agency, in any of the above areas, shall be addressed to the complete satisfaction of State.

9. Data Quality

The Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SI to the

system. The errors/gaps identified during the Data Quality Assessment shall be addressed by SI before

moving the data into production environment, which is a key mile stone for Go-live of the solution.

It is important to mention that SI shall provide all the requisite support and coordinate extensively with

the Punjab Police for Audit, User acceptance and Certification of the CCTNS solution

5.15 Scope of Services during Post-Implementation Phase

The SI shall be responsible for the overall management of the system including the application and entire

related IT Infrastructure. The details of the post implementation support services are provided as an

Annexure - XI to this RFP. SI shall develop / procure and deploy an EMS tool that monitors / manages the

entire enterprise wide application, infrastructure and network related components.

SI shall provide the Operations and Maintenance Services for period of three years following the

deployment and “Go-Live” of the solution in the State. The service will also include all CIPA police station

locations.

In case each District is declared as “Go-Live” at different instances during the project roll-out, the

Operations and Maintenance Services for the District will start following the deployment and “Go-Live” of

the solution in the District and SI shall continue to provide the Operations and Maintenance Support for a

period of three years following the deployment and “Go-Live” of the solution in the last District.

_____________________________________________________________________________________



6. Implementation and Roll-Out Plan It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity and other

infrastructure across all police stations, higher offices and other police units would take place in the first

two phases. CAS (Core Application Software) would be rolled out in three phases. The core focus of each

of the three phases is delineated below:

CCTNS Phase-I - Geographical Coverage

During the first phase of the application, CCTNS would be rolled out in 3 districts (amounting to

approximately 15% of the total police stations across the state) and all higher offices. The roll out would

include site preparation, installation and commissioning of hardware, connectivity, other infrastructure

and associated services (such as handholding). The choice of the districts where the first phase would be

rolled out is provided below.

S. No. Districts in Phase I Number of Police

Stations

Rationale for choosing them

1 Ludhiana City 29 - Large populated district - IT savvy departments in these districts - Proximity to the headquarters - High crime rate

2 S.A.S Nagar 14 - IT savvy departments in these districts - Proximity to the headquarters - Small district

3 Mansa 12 - Rural district Total 55

Higher Offices:

S. No Name of Office Number of offices

1. Police Head Quarter (PHQ) 1

2. Commissionerates 3

3. District 25

4. Range/ Zone 11

5. Sub Division 117

6. State Crime Record Bureau(SCRB) 1

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CAS customization and integration will commence during this phase. The software usage will be limited to pilot locations as identified in the table above.

CCTNS Phase-II- Geographical Coverage

During Phase-II of CCTNS, the remaining police stations will be covered for the installation and

commissioning of hardware, connectivity and other infrastructure and associated services.

The districts where the second phase would be rolled out are provided below.

S. No. Districts in Phase II Number of Police Stations

1 Amritsar (City) 15

2 Amritsar (Rural) 17

3 Taran Taran 14

4 Gurdaspur 20

5 Batala 14

6 Jalandhar (City) 16

7 Jalandhar (Rural) 13

8 Hoshiarpur 16

9 Kapurthala 16

10 S.B.S Nagar 11

11 Ludhiana (Rural) 7

12 Khanna 5

13 Ropar 9

14 Patiala 24

15 Fatehgarh Sahib 8

16 Sangrur 21

17 Barnala 11

18 Ferozepur 21

19 Moga 13

20 Faridkot 7

22 Bathinda 19

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22 Mukatsar 10

23 Police Station State Operation Cell – Amritsar 01

24 Cyber Crime Police Station, SAS Nagar 01

25 Pb. State Crime Police Station, SAS Nagar 01

Total – A 310

Government Railway Police

1 GRP Ludhiana 1

2 GRP Patiala 1

3 GRP Sirhind 1

4 GRP Jalandhar 1

5 GRP Pathankot 1

6 GRP Amritsar 1

7 GRP Ferozepur 1

8 GRP Faridkot 1

9 GRP Bathinda 1

10 GRP Abohar 1

11 GRP Sangrur 1

Total – B 11

Grand Total (A + B) 321

Feedback received regarding CAS functionality post phase I implementation will be reviewed and incorporated before roll out across all locations.

CCTNS Phase-III- Geographical Coverage

All police units in the State would have been covered for the installation and commissioning of hardware,

connectivity and other infrastructure by the end of Phase-II. CCTNS Phase-III is planned around the

release of subsequent versions of CAS and any enhancements initiated at the state level.

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7. Detailed Project Plan

Deliverables and Associated Timelines

T= Signing Date of Agreement Phase Suggested Activities Responsibilities Time lines

(month)

Phase – I

Setting up of Data Center Providing the Premises for Server Room& Disaster Recovery

Punjab Police

T+1

Preparation of Bill of Quantity (Hardware, Software, Connectivity)

SI

Preparation of layout SI Sizing document for Common Server Room Infrastructure (Server Racks, Power arrangement, Cooling etc.)

SI

Approval from Respective authorities SI, SPMU & Punjab Police

Preparation of Site Punjab Police/SI

T+3 Wiring (Electrical, WAN Connectivity etc.) Punjab Police Cooling Arrangements Punjab Police Procurement of Hardware, Software, Licenses SI 24*7 Power backup Support Provision Punjab Police Installation and Testing of UPS, DG-Set Punjab Police

T+4

Supply of the Hardware, Software, License & Networking equipments

SI

Installation and Testing of Equipments SI Redundant Network Connectivity SI/Punjab Police 24*7 Support system in case of break down SI Testing and Up-gradation SI

T+5 Inspection and Suggestions SPMU/Punjab Police

Approval From Department Punjab Police T+6

Operation Support SI Customization of CAS (State) SRS preparation SI T+1 Approval from SPMU & Department and Change Incorporation in case of suggestions

SI, SPMU & Department

T+6

Customization, Configuration and Development of Application

SI T+7

User Acceptance Testing SI T+9

Change Request SI Final Implementation at all Police Stations SI T+10 CAS Integration with Identified applications SRS preparation SI T+2

______________________________________________________________________________________



Deliverables and Associated Timelines T= Signing Date of Agreement

Phase Suggested Activities Responsibilities Time lines (month)

Approval from SPMU & Department SI,SPMU & Punjab Police

T+6

Customization, Configuration and Integration SI T+8 User Acceptance Testing SI

T+9 Change Request SI Roll out at all Police Stations SI CCTNS Site Preparation (Police Stations) Site handover / Approval for CCTNS Punjab Police T+1 Electrical & Local Area Networking Work SI

T+3 Procurement of Hardware, Software, Licenses SI Supply of the Furniture & Fixtures SI T+4 Supply and Installation of Desktops/PCs, Printers, Scanners, UPS

SI T+5

WAN Testing and VPN configuration SI

T+5 Arrangements of Power Backup (DG Set/UPS) SI Testing of Connectivity with Data Center (WAN) SI Testing of CCTNS system at Police Station from User Perspective

SI

Inspection and Suggestions SPMU/Punjab Police

T+10 CAS Operational at all Police Stations SI Approval from Department Punjab Police CCTNS Site Preparation (Higher Offices & other Higher offices like PHQ, Zone, Range, Districts)

Site Handover/ Approval for CCTNS Punjab Police T+1 Electrical & Local Area Networking Work SI

T+3 Procurement of Hardware, Software, Licenses SI Supply of the Furniture & Fixtures SI T+4 Supply and Installation of Desktops/PCs, Printers, Scanners, UPS

SI T+5


T+5

Arrangements of Power Backup (DG Set/UPS) SI Connectivity with DC SI Testing of CCTNS system from User perspective SI Connectivity with DC SI Testing of CCTNS system from User perspective SI Inspection and Suggestions SPMU/Punjab

Police T+10 CAS Operational at all Higher Offices SI

Approval from Department

Punjab Police

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Data Migration Data Migration Strategy document prepraton SI T+4

Approval from SPMU & Department and Change Incorporation in case of suggestions

SI, SPMU & Department

T+6

Analysis of Data to be Migrated SI T+7

Collection & Consolidation of Data SI T+12 Data Migration SI

T+18 Data Security SI Certification from Department about authenticity of Migrated data

SI

Data Digitization Analysis of Data to be Digitized SI T+3 Collection & Consolidation of Data SI T+5 Data Digitization SI T+15 Data Validation & Re entry SI T+17 Certification from Department about authenticity of Digitized data

SI T+18

Capacity Building Creating awareness and Sensitization (Through seminars, meetings, workshops)

SI/Punjab Police T+2

Training of Master Trainers for CCTNS Application SI T+3 Up-gradation & Revision of Basic Computer Training

SI T+6

Training of Core Application Software (CAS) SI System administration and Maintenance Training SI Handholding & Helpdesk Establishment Starting of Handholding Support to PS for six months & Establishment of Helpdesk for PS & DC entire project period, Providing Technical Staff for DC

SI T+6

Phase – II (D = T+6)

CCTNS Site Preparation (Remaining Police Stations)

Site Handover / Approval for CCTNS Punjab Police D+1 Electrical & Local Area Networking Work SI

D+3 Procurement of Hardware, Software, Licenses SI Supply of the Furniture & Fixtures SI D+4 Supply and Installation of Desktops/PCs, Printers, Scanners, UPS

SI D+5

______________________________________________________________________________________






D+5 Arrangements of Power Backup (DG Set/UPS) SI Connectivity with DC SI Testing of CCTNS system from User perspective SI Inspection and Suggestions SPMU/Punjab

Police D+6 Approval from Department Punjab Police Capacity Building (Phase II) Creating awareness and Sensitization (Through seminars, meetings, workshops)

SI/Punjab Police D+2

Training of Master Trainers for CCTNS Application SI

D+6 Up-gradation & Revision of Basic Computer Training

SI

Training of Core Application Software SI System administration and Maintenance Training SI Helpdesk & Technical Support Starting Helpdesk and Technical Support for phase II locations for entire project period

SI D+6

Phase – III (C = D+6)

Upgrade to newer version of CAS and enhancements

Enhancement and Implementation of new state modules of CCTNS across the State

SI C+1

User Acceptance Testing SI C+2

Change Request SI Final Implementation at all Police Stations SI C+3 Capacity Building (Phase III) Creating awareness and Sensitization (Through seminars, meetings, workshops)

SI/Punjab Police C+2

Training of Master Trainers for CCTNS Application SI

C+6 Up-gradation & Revision of Basic Computer Training

SI

Training of Core Application Software SI System administration and Maintenance Training SI Helpdesk & Technical Support Starting Helpdesk and Technical Support for phase II locations for entire project period

SI C+6

Go-Live of CCTNS Project in entire State SI C+6 Operation

and Maintenance

Support

Support after Implementation Phases after Go-Live

Operations and Maintenance support SI Go live + 36 Warranty and AMC services SI

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Continuations of Helpdesk for Providing Support to all Locations

SI

Regular supervision, monitoring and extending support to department for smooth functioning of project.

SI/SPMU

SI shall prepare a detailed roll-out plan for each of the Districts in the Phase and get the same approved by the State. SI is also responsible for conducting workshops for the key officers (State Mission Team, District Mission Team, and District Core Team) of the Districts / State for presenting the District-Wise roll-out plan and get the approval from the District Teams before getting the final approval of the State Nodal Officer. The SI shall also provide the necessary assistance for the key officers (State Mission Team, District Mission Team, and District Core Team) of the Districts / State during the design and implementation of CCTNS in the State.

One of the important factors that would determine the success of the CCTNS implementation in the State is the continuous availability of domain experts to the implementation team. SI shall put together a team of domain experts with a minimum of 10 years of experience in the State Police Department who will work on this project on a full time basis during the entire duration of the project.

List of Indicative Deliverables:

1. Overall Project Plan

2. CAS Configuration / Customization / Extension

a. Requirements Traceability Matrix

b. Refined Functional Requirements Specification

c. Systems Requirement Specification

d. Design Document (High Level Design and Low Level Design)

e. Test Plans

f. CAS Configuration / Customization / Extension Document

g. Change / Reference Document documenting changes to the base version of CAS (State)

3. Network Connectivity

a) Network Architecture

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b) Network diagrams (LAN) for PS / Higher Offices

c) Network diagrams (LAN) for State DC / DRC

* All remaining network connectivity diagrams in SWAN Operator/ BSNL scope. (Refer Annexure V for details). SI to only co-ordinate with SWAN Operator/ BSNL for the remaining connectivity diagrams.

4. Data Migration Strategy and Methodology including Detailed Data Migration Plan

5. Change Management and Capacity Building

a. Overall Change Management Plan

b. Content for Change Management including Awareness and Communications Program

c. Overall Capacity Building Plan and District-wise Training Schedule and Curriculum

d. Training Material

6. District-wise Roll-out / Implementation Plans

_____________________________________________________________________________________



ANNEXURE I: Governance Structure (State Level) The following governance committees, recommended by DIT shall review progress, implementation, and rollout, shall monitor utilization of funds and issue Policy Directions/Guidelines for CCTNS project at the State level.

• State Apex Committee

• State Empowered Committee

• State Mission Team

• District Mission Team

The committees are to be formed as per the guidelines below. It is requested that after the states form all teams for implementation, they inform the details to MHA/NCRB.

State Apex Committee

This committee will be headed by the Chief Secretary and will be responsible for following:

• Review progress of project

• Monitor utilization of funds

• Issue of Policy Directions

• Issue of Guidelines etc.

The suggested composition of State Apex Committee is as following:

Members Composition Suggested

Member 1 (Chairperson) Chief Secretary

Member 2 (Co-Chair) Principal Home Secretary

Member 3 Secretary Finance

Member 4 IT Secretary

Member 5 Head of SCRB

Member 6 Representative of NIC

Member 7 Representative of GOI, MHA

Member 8 (Convener) Nodal Officer (CCTNS Project)

Member 9 Any other member co-opted from the field of IT, Telecom, etc.

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Frequency of Meeting: Once in a quarter

State Empowered Committee

This Committee will be headed by the DGP and will be responsible for following:

• Allocation of funds

• Approval of BPR (Business Process Reengineering) proposals.

• Sanction for various project components, as may be specified, including the Hardware/Software procurement.

• Approval of various functionalities to be covered in the Project.

• Review progress of the Project.

• Ensure proper Training arrangements.

• Ensure deployment of appropriate handholding personnel.

• Other important policy and procedural issues.

• Guidance to State/District Mission Teams.

_____________________________________________________________________________________



The suggested Composition of State Empowered Committee is as following:


Member 1 (Chairperson) DGP

Member 2 (Co-Chair) Head of SCRB

Member 3 Representative of NCRB

Member 4 Representative of Home Department at State level

Member 5 Representative of Finance at State level

Member 6 Director e-governance or representative of IT Department

Member 7 NIC representative at State Level

Member 8 Representative of State Implementation agency

Member 9 Nodal Officer as Convener ADGP/IG level office as nominated by DGP

The Committee may co-opt any other member whenever, felt necessary.

Frequency of Meeting: Once a month

State Mission Team

The State Mission Team will be headed by the Nodal Officer for CCTNS Project/Head of SCRB, whoever is senior. The State Mission Team will be responsible for following:

• Operational responsibility for the Project.

• Formulating Project Proposals.

• Getting sanction of GOI for various projects.

• Hardware rollout and commissioning

• Co-ordination with various agencies.

• Resolution of all software related issues, including customization.

• Resolution of all other issues hindering the Project Progress.

______________________________________________________________________________________



• Any other decision to ensure speedy implementation of the project.

• Assist the State Apex and Empowered Committees

The suggested composition of State Mission Team is as following:


Member 1 (Mission Leader) Nodal Officer

Member 2 Head of SCRB

Member 3 Head of Implementing Agency

Member 4 State Informatics Officer (SIO), NIC

Nodal Officer/ Head of SCRB, whoever is senior will be the Mission Leader

Frequency of meeting: Once a month

District Mission Team

The District Mission Team will be headed by the SSP/SP of the respective district and will perform the following functions:

• Prepare District Project Proposal.

• Ensure proper Rollout of the Project in each selected Police Station.

• Ensure hardware and software installation, and operationalization of the Project.

• Training of all police personnel in the District.

• Site preparation and availability of all utilities.

• Ensure separate account keeping for the Project.

• Appointment and proper utilization of handholding personnel.

_____________________________________________________________________________________



The suggested composition of District Mission Team will have the following members:


Member 1 (Chairperson) SSP\SP of the District

Member 2 (Convener) Convener One Officer of DCRB

Member 3 DIO of the NIC District Centre

Member 4 One Officer from District Police having Computer Knowledge

Frequency of meeting: Once a month

______________________________________________________________________________________



ANNEXURE II: List of Police Stations

Detail of Sanctioned Sub-divisions and Police Stations in Punjab

Name of Range Name of the District No. of Sub Divisions No. of Police Stations

Border Range

Amritsar 5 15 Amritsar (Rural) 6 17 Tarn Taran 4 14 Gurdaspur 5 20 Batala 4 14

TOTAL 24 80

Jalandhar Range

Jalandhar (City) 5 16 Jalandhar (Rural) 5 13 Hoshiarpur 4 16 Kapurthala 4 16

TOTAL 18 61

Ludhiana Range

Ludhiana 8 29 Ludhiana (Rural) 3 7 Khanna 3 5 S.B.S. Nagar 3 11 Ropar 4 9

TOTAL 21 61

Patiala Range

Patiala 5 24 Fatehgarh Sahib 4 8 Sangrur 8 21 Barnala 3 11 SAS Nagar 4 14

TOTAL 24 78

Ferozepur Range

Ferozepur 8 21 Moga 4 13 Faridkot 2 7

TOTAL 14 41

Bathinda Range

Mansa 3 12 Bathinda 7 19 Mukatsar 3 10

TOTAL 13 41 Grand TOTAL 114 363

GRP, Punjab 3 11 State Special Operations Cell, ASR

Whole of Punjab 1

Cyber Crime Police Station, SAS Nagar

Whole of Punjab 1

Pb. State Crime Police Station, SAS Nagar

Whole of Punjab 1

GRAND TOTAL 117 376

______________________________________________________________________________________



LIST OF SANCTIONED POLICE STATIONS IN PUNJAB BORDER RANGE

Sr. No. Name of Distt. Name of Police Station

1. AMRITSAR (CITY)

1. ‘A’ Divn 2. ‘B’ Divn 3. ‘C’ Divn 4. ‘D’ Divn 5. ‘E’ Divn 6. Sadar Amritsar 7. Civil Lines 8. Chheharta 9. Islamabad 10. Sultanwind 11. Amritsar Cantonment 12. Gate Hakima 13. Maqbool Pura 14. Airport 15. Women Police Station

2. AMRITSAR (RURAL)

1. Lopoke 2. Ramdas 3. Ajnala 4. Majitha 5. Kathu Nangal 6. Jandiala 7. Beas 8. Mehta 9. Raja Sansi 10. Gharinda 11. Jhander 12. Bhindi Saidan 13. Mattewal 14. Khilchian 15. Tar Sikka 16. Kambo 17. Chatiwind

3. TARN TARAN

1. City Tarn Taran 2. Sadar Tarn Taran 3. Jhabal 4. Patti 5. Harike 6. Valtoha 7. Goindwal Sahib 8. Verowal 9. Bhikhiwind

______________________________________________________________________________________



10. Khalra 11. Khem Karan 12. Sirhali 13. Chohla Sahib 14. Sarai Amanat Khan

4.

GURDASPUR

1. City Gurdaspur 2. Sadar Gurdaspur 3. Dhariwal 4. Kahnuwan 5. Purana Shala 6. Dorangla 7. Dinanagar 8. City Pathankot 9. Sadar Pathankot 10. Shahpur Kandi 11. Dhar Kalan 12. Narot Jaimal Singh 13. Div. 2 Pathankot 14. Sujanpur 15. Tibber 16. Behrampur 17. Kanwan 18. Taragarh 19. Ghuman Kalan 20. Bhaini Mian Khan

5. BATALA

1. City Batala 2. Sadar Batala 3. Shri Hargobindpur 4. Quadian 5. Ghuman 6. Ranger Nangal 7. Dera Baba Nanak 8. Fatehgarh Churrian 9. Kalanaur 10. Civil Lines 11. Qila Lal Singh 12. Kotli Surat Mallian 13. Gania Ke Bangar 14. Sekhwan

______________________________________________________________________________________



FEROZEPUR RANGE

Sr. No.

Name of Distt. Name of Police Station

1. FEROZEPUR

1. Makhu 2. Mallanwala 3. Zira 4. Sadar FZR 5. City FZR 6. Cantt. FZR 7. Ghal Khurd 8. Mamdot 9. SDR Jalalabad 10. City Jalalabad 11. Guru Hari Sahai 12. Sadar Fazilka 13. City Fazilka 14. Sadar Abohar 15. City Abohar 16. Khuhian Sarvar 17. Kulgari 18. Lakho Ke Behram 19. Arni Wala 20. Bahaw Wala 21. City-2 Abohar

2. MOGA

1. Sadar Moga 2. City Moga 3. Mehna 4. Badni Kalan 5. Nihal Singh Wala 6. Bagha Purana 7. Dharamkot 8. Kot Isse Khan 9. City Moga south 10. PS NRI Moga 11. Fatehgarh Panjtoor 12. Smalsar 13. Ajitwal

3. FARIDKOT

1. Kotwali Faridkot 2. Sadar Faridkot 3. Sadiq 4. City Kotkapura 5. Sadar Kotkapura 6. Jaitu 7. Bajakhana

______________________________________________________________________________________



PATIALA RANGE

Sr.No. Name of Distt. Name of Police Station

1. PATIALA

1. Civil Lines 2. Kotwali Patiala 3. Sadar Patiala 4. Julkan 5. Kotwali Nabha 6. Sadar Nabha 7. Bhadson 8. Samana 9. Ghagga 10. Patran 11. City Rajpura 12. Sadar Rajpura 13. Banur 14. Ghanaur 15. Tripuri 16. Bakshiwala 17. Urban Estate 18. Shamboo 19. Kheri Gandiya 20. Sanour 21. Lahori Gate (Div. No.4) 22. Pasiana 23. City Samana 24. Women Police Station

2. SANGRUR

1. Sangrur 2. Longowal 3. Bhawanigarh 4. Sunam 5. Dirba 6. Lehra 7. Khanauri 8. Moonak 9. Dhuri 10. Amargarh 11. Ahmedgarh 12. City Dhuri 13. City Sunam 14. City Malerkotla 15. City Sangrur 16. Chhajli 17. Cheema

______________________________________________________________________________________



18. City Malerkotla-2 19. Sandaur 20. City Ahmedgarh 21. Dharamgarh

3. BARNALA

1. Kotwali Barnala 2. Mehal Kalan 3. Sherpur 4. Sehna 5. Bhadaur 6. Tapa 7. Dhanaula 8. City Barnala 9. Rureke Kalan 10. Tallewal 11. Thuliwal

4. FATEHGARH SAHIB

1. Fatehgarh Sahib 2. Sirhind 3. Mulepur 4. Amloh 5. Mandi Gobindgarh 6. Bassi Pathana 7. Khamano 8. Badali Ala Singh

5. SAS NAGAR

1. Zirakpur 2. Phase 8 (Central) 3. Kharar 4. Phase-I 5. Sohana 6. Dera Bassi 7. Lalru 8. Kurali 9. City Kharar 10. Mullanpur 11. Naya Gaon 12. Balongi 13. Mataur 14. Phase-XI

______________________________________________________________________________________



BATHINDA RANGE Sr.No.

Name of Distt. Name of Police Station

1. BATHINDA

1. Kotwali Bathinda 2. Cantt. Bathinda 3. Thermal Plant, Bathinda 4. Sadar Bathinda 5. Nahianwala 6. Sangat 7. Rampura 8. Phul 9. Diyalpura 10. Nathana 11. Balianwali 12. Talwandi Sabo 13. Mour 14. Raman 15. Kot-fatta 16. Civil Lines, Bathinda 17. Canal Colony, Bathinda 18. Sadar Rampura 19. Women Police Station [

2. MANSA

1. City Mansa 2. Sadar Mansa 3. Bhikhi 4. Joga 5. Budhlada 6. Bareta 7. Boha 8. Sardulgarh 9. Jhunir 10. Jourkian 11. Kot Dharmu 12. Sadar Budhlada

3. MUKATSAR

1. Sadar Mukatsar 2. City Mukatsar 3. Sadar Malout 4. City Malout 5. Lambi 6. Giddarbaha 7. Kotbhai 8. Bariwala 9. Kabarwala 10. Lakhewali

______________________________________________________________________________________



JALANDHAR RANGE


1. JALANDHAR (CITY)

1. Sadar Jalandhar 2. Divn. No.1 3. Divn. No. 2 4. Divn. No. 3 5. Divn. No. 4 6. Divn. No. 5 7. Divn. No. 6 8. Divn. No. 7 9. Divn. No. 8 10. Jull Cantt 11. PS NRI Jalandhar 12. Bawa Khel 13. Rama Mandi 14. Bhargo Camp 15. Nawi Baradari 16. Women Police Station

2. JALANDHAR (RURAL)

1. Kartarpur 2. Adampur 3. Bhogpur 4. Phillaur 5. Nakodar 6. Shahkot 7. Lohian 8. Mahitpur 9. Bilga 10. Nurmahal 11. Goraya 12. Maqsudan 13. Lambran

3. HOSHIARPUR

1. Sadar Hoshiarpur 2. Hariana 3. Tanda 4. Dasuya 5. Hajipur 6. Mukerian 7. Talwara 8. Mahilpur 9. Garhshankar 10. City Hoshiarpur 11. Bullowal 12. Mehtiana 13. Gardiwala 14. Model Town

______________________________________________________________________________________



15. PS NRI Hoshiarpur 16. Chabbewal

4. KAPURTHALA

1. Sadar, Kapurthala 2. Sultanpur 3. Dhilwan 4. Subhanpur 5. Bholath 6. Sadar Phagwara 7. Kotwali Kapurthala 8. City Phagwara 9. City Kapurthala 10. Talwandi Chaudarian 11. PS NRI Kapurthala 12. Fattu Dhinga 13. Kabirpur (Ahli Kalan) 14. Satnampur 15. Rawalpindi (Jagatpur Jattan) 16. Begowal

5. NAWANSHEHAR

1. Sadar Nawan Shahar 2. Banga 3. Rahon 4. Balachaur 5. Pojewal 6. City Nawanshahar 7. Behram 8. Kathgarh 9. PS NRI Nawan Shehar 10. City Banga 11. Mukandpur

LUDHIANA RANGE


1. LUDHIANA (CITY)

1. Divn. No. 1 2. Divn. No. 2 3. Divn. No. 3 4. Divn. No. 4 5. Divn. No. 5 6. Divn. No. 6 7. Focal Point 8. Model Town 9. Sarabha Nagar 10. Sadar Ludhiana 11. Sehnewal 12. Jodhewal

______________________________________________________________________________________



13. Haibowal 14. Vardhman (Div.No.7) 15. Kailash Chowk (Div.No.8) 16. Shimla Puri 17. Kum Kalan 18. Salem Tabri 19. Ladhowal 20. PS NRI Ludhaina 21. Dehlon 22. Daresi 23. P.A.U. 24. Dugri 25. Jamalpur 26. Meharban 27. Motinagar 28. Daba 29. Women Police Station

2. LUDHIANA (RURAL)

1. Sadar Jagroan 2. Sudhar 3. Sidhwan Bet 4. Raikot 5. Dakha 6. City Jagraon 7. Jodhan

3. KHANNA

1. Sadar Khanna 2. City Khanna 3. Samrala 4. Machhiwara 5. Payal

4. ROPAR

1. Nangal 2. Anandpur Sahib 3. Nurpur Bedi 4. Ropar 5. Chamkaur Sahib 6. Morinda 7. City Ropar 8. Singh Bhagwantpura 9. Kiratpur Sahib

______________________________________________________________________________________



LIST OF POLICE STATIONS AND OUTPOSTS IN G.R.P., PUNJAB

NAME OF DIVISION

NAME OF POLICE STATION

JALANDHAR GRP AMRITSAR GRP JALANDHAR GRP LUDHIANA GRP PATHANKOT GRP SIRHIND PATIALA GRP PATIALA GRP SANGRUR GRP BATHINDA FEROZEPUR GRP ABOHAR GRP FEROZEPUR GRP FARIDKOT

_____________________________________________________________________________________



ANNEXURE III: Details of Technology Stacks - CAS (State) and CAS (Center) CAS (State) will be developed in two distinct technology stacks by the SDA at the Center.

The Technical Details for CAS (State) Solution Stack 1 and Stack2, CAS (State) Offline solution, CAS (Centre) Solution are provided in subsequent tables:

CAS (State) Solution - Stack 1

The below list is indicative only

Proposed solution by Software development agency

Version & Year of Release

Original Supplier

Description (include major features/services only)

Support provided by

Webserver Sun Java System Web Server 7.0

7.0 Sun HTTP Server Sun

Application Sever Glassfish Application Server

3.0 Sun J2EE Application Server

Sun

Database MySQL 5.1 Sun DB Store Sun

Operating System Solaris 10.0 Sun Operating System Sun

Others

Reporting Engine Jasper Report 3.7 Jasper Reporting Services

Search Engine Search: Unstructed Data: Using OpenCMS search features Structured Data: MySQL & custom application interface

N/a N/a N/a N/a

Portal Server Glassfish Application Server


Sun

Workflow Engine jBPM 4.0 Jboss Workflow engine

Rules Engine Custom built N/a N/a N/a N/a

Directory services Sun Directory Services 7.0 Sun LDAP Sun

DMS/CMS OpenCMS 7.5.1 OpenCMS Content Management System

______________________________________________________________________________________



Email/Messaging Q-Mail 1.4 Qmail Community

E-Mail Solution




Original Supplier


Support provided by

Security Physical Security, Network security, DB Encryption(MySQL),DB Access Controls, Role based Access Control (Custom Developed), LDAP(Sun Directory Services)

N/a N/a N/a N/a

Identity Management

Open SSO 7.0 Sun LDAP Sun

Audit log4j, Custom Built application audit

N/a N/a N/a N/a

ETL Custom built N/a N/a N/a N/a

CAS (State) Solution - Stack 2




Original Supplier


Support provided by

Webserver IIS 6 Microsoft Web & App Server Microsoft

Application Sever

IIS 6 Microsoft Web & App Server Microsoft

Database SQL Server 2008 2008 Microsoft DB Store Microsoft

Operating System

Windows Server 2008 2008 Microsoft Operating System Microsoft

Others Microsoft

Reporting Engine

SQL Server Reporting Services

2008 Microsoft Reporting Services Microsoft

______________________________________________________________________________________



Search Engine Search: Unstructed Data: Using OpenCMS search features Structured Data: Sybase DB Search engine & custom application interface

N/a N/a N/a N/a

Portal Server IIS 6 Microsoft Web & App Server Microsoft

Workflow Engine

Windows Workflow Foundation

N/a N/a N/a N/a


Directory services

Microsoft Active Directory

2008 Microsoft LDAP Microsoft

DMS/CMS Windows SharePoint Services

N/a N/a N/a Microsoft

Email/Messaging

Q-Mail 1.4 Qmail Community

E-Mail Solution


N/a N/a N/a N/a

Identity Management

Microsoft Active Directory

2008 Microsoft LDAP Microsoft

Audit IIS Log, Custom Built N/a N/a N/a N/a

ETL + Data Quality

SQL Server ETL 2008 Microsoft ETL Microsoft

______________________________________________________________________________________



CAS (State) Offline Solution




Original Supplier


Support provided by

Synchronization Custom Built N/a N/a N/a N/a

Application Container

Apache Tomcat 6.0 Apache Foundation

J2EE Application Container

Database MySQL/SQL Express

5.1/2008 SUN/Microsoft DB Store SUN/Microsoft

CAS (Center) Solution




Original Supplier


Support provided by

Webserver Sun Java System Web Server 7.0


Application Sever Glassfish Application Server


Sun

Database Sybase IQ Enterprise 15.1 Sybase ETL Sybase

Operating System Solaris

Others

Reporting Engine Jasper Report 3.7 Jasper Reporting Services

Search Engine Search: Unstructed Data: Using Alfresco search features Structured Data: Sybase DB Search engine & custom application interface

N/a N/a N/a N/a

Portal Server Glassfish Application Server


Workflow Engine jBPM 4.0 Jboss Workflow engine


______________________________________________________________________________________



Directory services Sun Directory Services 7.0 Sun LDAP Sun

DMS/CMS Alfresco

Email/Messaging N/a


N/a N/a N/a N/a

Identity Management

Open SSO 7.0 Sun LDAP Sun

Audit log4j, Custom Built N/a N/a N/a N/a

ETL + Data Quality Sybase ETL 15.1 Sybase ETL Sybase

______________________________________________________________________________________



ANNEXURE IV – Bill of Material 1) Data Center BOM

S.No. Items Qty 1 Database Server 2 2 Application Server 2 3 LDAP Server 1 4 Antivirus Server 1 5 EMS 2 6 Portal Server 2 7 Backup Server 1 8 Testing Server 1 9 Load Balancer 2

10 Core Switch 2 11 Internet Router 2 12 Intranet Router 2 13 DMZ Switch 2 14 Digital Signature - 15 Software for Data Center - 16 Firewall with LAN, VPN and IPS 2 17 Automatic Tape Library 1 18 Fiber Cabling and Networking items for Data Centers 1

19 Outsourced manpower for Data Centers - 20 Racks

2) DR BOM

The DR shall be 50% replica of the Data Center.

3) Police Station Hardware Distribution/ Site Preparation

a) Non CIPA Location (231 Police Station)

S.No. Items Qty

1 Client Systems 4

2 HDD 160GB 1

3 Duplex Laser Printer 1

4 Multi-Function Laser 1

5 UPS (3 KVA) 1

______________________________________________________________________________________



S.No. Items Qty

6 2KVA Generator Set 1

7 16-Port Switch 1

8 Fingerprint Reader 1

9 Digital Camera 1

10 Electronic Pen 1

11 Site Preparation 1

12 Anti-Virus 4

13 Operating System 4

14 Office Suite 4

15 OPE (Paper/ Toner) Per Annum

16 OPE (Diesel) Per Annum

17 Any Other

b) CIPA Location (145 Police Station)

*Annexure XII gives Detail of Police Location cover under CIPA (Phase Wise)

* In CIPA Police Location Site Preparation means wall mountable Rack, patch panel , LAN Connectivity where required and patch cords.

31 Total number of Police Station Covered in CIPA Phase I

S.No. Items Qty

1 Client Systems 4

2 HDD 160GB 1

3 Duplex Laser Printer 1

4 Multi-Function Laser 1

5 UPS (3 KVA) 1


7 16-Port Switch 1


9 Digital Camera 1

10 Electronic Pen 1


11 Anti-Virus 4


______________________________________________________________________________________



S.No. Items Qty

13 Office Suite 4



16 Any other

64 Police Location Covered in Phase II and 50 Police Location Covered in Phase III

S.No. Items Qty


2 Digital Camera 1

3 Electronic Pen 1

4 HDD 160GB 1


6 16-Port Switch 1


8 Any other

4) Finger Print Bureau/ Forensic Lab (One/ Two)

S.No. Items Qty

1. Client System 2

2. MFP 1

3. 16- Port Switch 1

4. Site Preparation 1

5. UPS (2 KVA) 2

6. Anti virus 2

7. Operating System 2

8. Office Suite 2

9. OPE (Paper/ Toner) Per Annum

10. Any other

______________________________________________________________________________________



5) District Police Control Room (Total number of District Control Room is 25)

S.No. Items Qty

1 Client System 3

2 MFP 1

3 16- Port Switch 1


5 UPS (1 KVA) 3

6 Anti Virus 3

7 Office Suite 3



10 Any Other

6) State Police Control Room

S.No. Items Qty

1 Client System 5

2 MFP 1

3 16- Port Switch 1


5 UPS (1 KVA) 5

6 Anti Virus 5

7 Office Suite 5



10 Any Other

______________________________________________________________________________________



7) DTC (Number of Location = 2)

S.No. Items Qty

1 Server 01

2 Desktop Virtualization 05

3 UPS (2 KVA) 02

4 Generator (5 KVA) 01

5 Switch (16 port) 03


8) RTC\ PTC (No. of Location= 05)

S.No. Items Qty

1 Server 01

2 Desktop Virtualization 30

3 Multifunction Printer 01

4 UPS (10 KVA) 01

5 Generator (10 KVA) 01

6 Switch (16 port) 03


8 Digital Camera 01

9 Scanner 01


11 OPE (Toner/ Paper) Per Annum

8) Higher Offices

S.No. Name of Offices Items Qty

1 Circle (0)

PC 3

UPS 1

MFP 1

Site Preparation 1

16 Port Switch 1

OPE (Paper/Toner) Per Annum

Anti-Virus 3

______________________________________________________________________________________




Office Suite 3

Operating System 3

2 Sub Division (117)

PC 3

UPS (3 KVA) 1

MFP 1

Site Preparation 1

16 Port Switch 1


Anti-Virus 3

Office Suite 3

Operating System 3

3 Range/Zone (11)

PC 4

UPS (3 KVA) 1

MFP 1

Site Preparation 1

16 Port Switch 1


Anti- Virus 4

Office Suite 4

Operating System 4

4 SCRB (1)

PC 4

UPS (3 KVA) 1

MFP 1

Site Preparation 1

16 Port Switch 1


Anti Virus 4

Office Suite 4

Operating System 4

5 Commissionerates(3)

PC 25

MFP 25

UPS (3 KVA) 9

______________________________________________________________________________________




16 port Switch 2

Site Preparation 1


Anti-Virus 25

Office Suite 25

Operating System 25

6 District (25)

PC 10

MFP 10

UPS (3 KVA) 4

16 Port Switch 1

Site Preparation 1


Anti-Virus 10

Office Suite 10

Operating System 10

7 PHQ (1)

PC 50

MFP 50

Site Preparation 1

UPS (5/ 10 KVA) 10

16 Port Switch 4


Anti-Virus 50

Office Suite 50

Operating System 50

______________________________________________________________________________________



ANNEXURE V: Network Connectivity Solution

• Data Center (SDC) is under construction at Punjab and expected to be operational by March 2012.

• DoIT, Punjab facility will be used to temporarily house the CCTNS servers till SDC is ready and available for use.

• As per the latest NCRB guidelines, Data Recovery Centre (DRC) will be hosted at NIC Pune.

• SWAN shall be used as a backbone for connectivity for the project.

• MPLS VPNoBB network will be used for connecting:

• SDC (State Data Center) to the National Data Centre (NDC) of NCRB.

• SDC and Disaster Recovery Centre (DRC) of the State.

• NDC and DRC of the State.

• All sites co-located within 7 km of a PoP will be connected through SWAN

______________________________________________________________________________________



• All other sites will have VPNoBB connectivity.

• BSNL will be providing all the network connectivity including bandwidth and hardware.

• All connectivity specific concerns including last mile connectivity are responsibility of and shall be addressed through DoIT, Punjab.

Detailed scope of work for BSNL and SI is described as below.

Scope of work for BSNL:

a) Provisioning of 2Mbps Point to Point Lease Line (P2PLL) for locations to be connected with the nearest

SWAN POP.

b) Provisioning of WAN connectivity on VPNoBB/ WiMax/ VSAT for locations which are not feasible to be connected directly with the SWAN on P2PLL.

c) Provisioning of the Routers (at CCTNS site) and Modems for locations to be connected directly with SWAN and all other hardware and network infrastructure provided for VPNoBB/ WiMax/ VSAT connectivity.

d) Provisioning of Aggregated bandwidth on MPLS network at State’s SDC for the locations connected on VPNoBB, WiMax and VSAT network.

e) Provisioning of MPLS connectivity between State SDC and DRC.

f) Provisioning of MPLS connectivity between NDC and State SDC

g) Maintaining the network including hardware supplied for minimum period of 3 years.

Role of System Integrator:

The SI shall coordinate with BSNL and the State Police Department for implementation of the Network and Connectivity solution of CCTNS project.

The following are the key responsibilities of the SI with respect to Networking and Connectivity.

a) Site preparation at all locations for establishment and installation of networking and connectivity solution.

b) Coordination with the State Police Department and nominated officials of BSNL for Installation, Configuration, Testing and Commissioning of BSNL’s 2Mbps Point to Point Leased Lines for connecting with SWAN, VPNoBB, WiMax, VSAT and MPLS links.

c) Coordination with BSNL for ensuring Operations and Maintenance of networking hardware to ensure compliance to the SLAs as offered by BSNL.

d) The SI will also be coordinating with BSNL and State Police Department for SLA Monitoring, Fault Reporting & Troubleshooting of the links for meeting the Service levels and Master Service Agreement.

e) The Police Stations and Higher Offices which are within the proximity of SWAN PoP (Point of Presence) will be connecting on LAN directly from SWAN PoP. The SI shall also coordinate with SWAN operator (Appointed under SWAN project) for Installation, Configuration, Testing and Commissioning of LAN

______________________________________________________________________________________



connectivity for sites co-located within the SWAN PoP and LAN connectivity from SWAN NOC (Network Operation Centre) to the SDC. The SI shall be coordinating with SWAN operator for SLA Monitoring, Fault Reporting & Troubleshooting of the LAN links as per SWAN SLA.

f) SI shall also coordinate with State CCTNS Nodal Officer (State Police Department) for finalizing Police stations lists for the connectivity options, issuing commissioning report for demand note/payment clearance, reporting SLA and providing for link status updates.

______________________________________________________________________________________



Annexure VI: Indicative Technical Specifications Minimum Technical Specifications Requirement at State Data Center & Disaster Recovery Site

1. Enterprise Management and Monitoring Solution (EMS)

Basic Requirements

• Solution should be inclusive with hardware, OS, patches, etc.

• Solution should provide for future scalability of the whole system without major architectural changes.

• Should be SNMP v1, v2, v3 and MIB-II compliant.

• Filtering of events should be possible, with advance sort option based on components, type of message, time etc.

• Should support Web / Administration Interface.

• Should provide compatibility to standard RDBMS.

• Solution should be open, distributed, and scalable and open to third party integration.

• Should provide fault and performance management for multi-vendor TCP/IP networks.

Security

• Should be able to provide secured windows based consoles / secured web-based consoles for accessibility to EMS.

• Should have web browser interface with user name and Password Authentication.

• Administrator/ Manager should have privilege to create/modify/delete user.

Polling Cycle

• Support discriminated polling

• Should be able to update device configuration changes such as re-indexing of ports

Fault Management

• Should be able to get fault information in real time and present the same in alarm window with description, affected component, time stamp etc.

• Should be able to get fault information from heterogeneous devices — routers, switches, servers etc.

______________________________________________________________________________________



• Event related to servers should go to a common enterprise event console where a set of automated tasks can be defined based on the policy.

• Should have ability to correlate events across the entire infrastructure components of DC/DR.

• Should support automatic event correlation in order to reduce events occurring in DC/DR.

• Should support advanced filtering to eliminate extraneous data / alarms in Web browser and GUI.

• Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage.

• Should be able to monitor on user-defined thresholds for warning/ critical states and escalate events to event console of enterprise management system.

• Should provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis.

• Should have self-certification capabilities so that it can easily add support for new traps and automatically generate alarms.

• Should provide sufficient reports pertaining to asset and change management, alarms and availability of critical network resources as well as network response times for critical links.

• The tool shall integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network and system components. The current performance state of the entire network and system infrastructure shall be visible in an integrated console.

• Should provide an integrated performance view for all the managed systems and networks along with the various threshold violations alarms in them. It should be possible to drill-down into the performance view to execute context specific reports

• Should provide the following reports for troubleshooting, diagnosis, analysis and resolution purposes: Trend Reports, At-A-Glance Reports, & capacity prediction reports

• Should be able to auto-calculate resource utilization baselines for the entire managed systems and networks and allow user to set corresponding upper and lower threshold limits

______________________________________________________________________________________



Discovery

• Should provide accurate discovery of layer 3 and heterogeneous layer 2 switched networks for Ethernet, LAN and Servers etc.

• Manual discovery can be done for identified network segment, single or multiple devices.

Presentation

• Should be able to discover links with proper colour status propagation for complete network visualization.

• Should support dynamic object collections and auto discovery. The topology of the entire Network should be available in a single map.

• Should give user option to create his /or her map based on certain group of devices or region.

• Should provide custom visual mapping of L2 and L3 devices connectivity and relationships.

Agents

• Should monitor various operating system parameters such as processors, memory, files, processes, file systems etc. where applicable using agents on the servers to be monitored.

• Provide performance threshold configuration for all the agents to be done from a central GUI based console that provide a common look and feel across various platforms in the enterprise. These agents could then dynamically reconfigure them to use these threshold profiles they receive.

System Monitoring

• Should be able to monitor/manage large heterogeneous systems environment continuously.

• Windows OS

• Should monitor / manage following:

§ Event log monitoring

§ Virtual and physical memory statistics

§ Paging and swap statistics

§ Operating system

§ Memory

§ Logical disk

§ Physical disk

§ Process

§ Processor

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§ Paging file

§ IP statistics

§ ICMP statistics

§ Network interface traffic

§ Cache

§ Active Directory Services

• Should be capable of view/start/stop the services on windows servers

§ Unix / Linux

• Should monitor with statistics :

• CPU Utilization, CPU Load Averages

• System virtual memory (includes swapping and paging)

• Disk Usage

• No. of Nodes in each file system

• Network interface traffic

• Critical System log integration

Infrastructure Services

• IIS / Tomcat / Apache / Web server statistics

• HTTP service

• HTTPS service

• FTP server statistics

• POP/ SMTP Services

• ICMP services

• Database Services – Monitor various critical relational database management system (RDBMS) parameters such as database tables / table spaces, logs etc.

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Application Performance Management

• End to end Management of applications (J2EE/.NET based)

• Determination of the root cause of performance issues whether inside the Java application in connected back-end systems or at the network layer.

• Automatic discovery and monitoring of the web application environment

• Ability to monitor applications with a dashboard.

• Ability to expose performance of individual SQL statements within problem transactions

• Monitoring of third-party applications without any source code change requirements.

• Proactive monitoring of all end user transactions; detecting failed transactions; gathering evidence necessary for problem diagnose.

• Storage of historical data is for problem diagnosis, trend analysis etc.

• Monitoring of application performance based on transaction type

• Ability to identify the potential cause of memory leaks.

Reporting

• Should able to generate reports on predefined / customized hours.

• Should be able to present the reports through web and also generate “pdf” / CSV / reports of the same.

• Should provide user flexibility to create his /or her custom reports on the basis of time duration, group of elements, custom elements etc.

• Should provide information regarding interface utilization and error statistics for physical and logical links.

• Should create historical performance and trend analysis for capacity planning.

• Should be capable to send the reports through e-mail to pre-defined user with pre-defined interval.

• Should have capability to exclude the planned-downtimes or downtime outside SLA.

• Should be able to generate all sorts of SLA Reports.

• Should be able to generate web-based reports, historical data for the systems and network devices and Near Real Time reports on the local management console.

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• Should be able to generate the reports for Server, Application, infrastructure services and Network devices in DC/DR environment.

Availability Reports

• Availability and Uptime – Daily, Weekly, Monthly and Yearly Basis

• Trend Report

• Custom report

• MTBF and MTTR reports

Performance Reports

• Device Performance – CPU and Memory utilized

• Interface errors

• Server and Infrastructure service statistics

• Trend report based on Historical Information

• Custom report

• SLA Reporting

• Computation of SLA for entire DC/DR Infrastructure

• Automated Daily, Weekly, Monthly, Quarterly and Yearly SLA reports

Data collection

• For reporting, required RDBMS to be provided with all licenses.

• Should have sufficient Storage capacity should to support all reporting data for 5 Years of DC/DR operation.

Integration

• Should be able to receive and process SNMP traps from infrastructure components such as router, switch, servers etc.

• Should be able integrate with Helpdesk system for incidents.

• Should be able to send e-mail or Mobile –SMS to pre-defined users for predefined faults.

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• Should trigger automated actions based on incoming events / traps. These actions can be automated scripts/batch files.

Network Management

• The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other.

• It should proactively analyze problems to improve network performance.

• The Network Management function should create a graphical display of all discovered resources.

• The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display

• The Network Management function should collect and analyze the data. Once collected, it should automatically store data gathered by the NMS system in a database. This enterprise-wide data should be easily accessed from a central location and used to help with capacity planning, reporting and analysis.

• The Network Management function should also provide information on performance of Ethernet segments, including capacity utilization and error statistics for the segment, WAN links and routers.

• Alerts should be shown on the Event Management map when thresholds are exceeded and should subsequently be able to inform Network Operations Center (NOC) and notify concerned authority using different methods such as pagers, emails, etc.

• It should be able to automatically generate a notification in the event of a link failure to ensure proper handling of link related issues.

• The Systems and Distributed Monitoring (Operating Systems) of EMS should be able to monitor:

o Processors: Each processor in the system should be monitored for CPU utilization. Current utilization should be compared against user-specified warning and critical thresholds.

o File Systems: Each file system should be monitored for the amount of file system space used, which is compared to user-defined warning and critical thresholds.

o Log Files: Logs should be monitored to detect faults in the operating system, the communication subsystem and in applications. The function should also analyze the files residing on the host for specified string patterns.

o System Processes: The System Management function should provide real-time collection of data from all system processes. This should identify whether or not an important process has stopped unexpectedly. Critical processes should be automatically restarted using the System Management function.

o Memory: The System Management function should monitor memory utilization and available swap space.

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o Event Log: User-defined events in the security, system, and application event logs must be monitored.

SLA Monitoring

• The SLA Monitoring function of the EMS is by far the most important requirement of the DC/DR Project. The SLA Monitoring component of EMS will have to possess the following capabilities:

OEMS should integrate with the application software component of portal software that measures performance of system against the following SLA parameters:

• Response times of Portal;

• Uptime of data centre;

• Meantime for restoration of Data Centre etc;

O EMS should compile the performance statistics from all the IT systems involved and compute the average of the parameters over a quarter, and compare it with the SLA metrics laid down in the RFP.

O The EMS should compute the weighted average score of the SLA metrics and arrive at the quarterly service charges payable to the Agency after applying the system of penalties and rewards.

O The SLA monitoring component of the EMS should be under the control of the authority that is nominated to the mutual agreement of Director, the partner so as to ensure that it is in a trusted environment.

O The SLA monitoring component of the EMS should be subject to random third party audit to vouchsafe its accuracy, reliability and integrity.

Reporting

• The Reporting and Analysis tool should provide a ready-to-use view into the wealth of data gathered by Management system and service management tools. It should consolidate data from all the relevant modules and transform it into easily accessible business-relevant information. This information, should be presented in a variety of graphical formats can be viewed interactively

• The tool should allow customers to explore the real-time data in a variety of methods and patterns and then produce reports to analyze the associated business and service affecting issues.

• The presentation of reports should be in an easy to analyze graphical form enabling the administrator to put up easily summarized reports to the management for quick action (Customizable Reports). The

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software should be capable of supporting the needs to custom make some of the reports as per the needs of the organization.

• Provide Historical Data Analysis: The software should be able to provide a time snapshot of the required information as well as the period analysis of the same in order to help in projecting the demand for bandwidth in the future.

ITIL based Helpdesk System

• Helpdesk system would automatically generate the incident tickets and log the call. Such calls are forwarded to the desired system support personnel deputed by the Implementation Agency. These personnel would look into the problem, diagnose and isolate such faults and resolve the issues timely. The helpdesk system would be having necessary workflow for transparent, smoother and cordial DC/DR support framework.

• The Helpdesk system should provide flexibility of logging incident manually via windows GUI and web interface.

• The web interface console of the incident tracking system would allow viewing, updating and closing of incident tickets. The trouble-ticket should be generated for each complaint and given to asset owner immediately as well as part of email.

• Helpdesk system should allow detailed multiple levels/tiers of categorization on the type of security incident being logged.

• It should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels.

• It should allow SLA to be associated with a ticket based on priority, severity, incident type, requestor, asset, location or group individually as well as collectively.

• It should maintain the SLA for each item/service. The system should be able to generate report on the SLA violation or regular SLA compliance levels.

• It should be possible to sort requests based on how close are the requests to violate their defined SLA’s.

• It should support multiple time zones and work shifts for SLA & automatic ticket assignment.

• It should allow the helpdesk administrator to define escalation policy, with multiple levels & notification, through easy to use window GUI / console.

• System should provide a knowledge base to store history of useful incident resolution.

• It should have an updateable knowledge base for technical analysis and further help end-users to search solutions for previously solved issues.

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• The web-based knowledge tool would allow users to access his / her knowledge article for quick references.

• It should provide functionality to add / remove a knowledge base solution based on prior approval from the concerned authorities

• Provide seamless integration to generate events/incident automatically from NMS / EMS.

• Each incident could be able to associate multiple activity logs entries manually or automatically events / incidents from other security tools or EMS / NMS.

• Allow categorization on the type of incident being logged.

• Provide audit logs and reports to track the updating of each incident ticket.

• Proposed incident tracking system would be ITIL compliant.

• It should be possible to do any customizations or policy updates in flash with zero or very minimal coding or down time.

• It should integrate with Enterprise Management System event management and support automatic problem registration, based on predefined policies.

• It should be able to log and escalate user interactions and requests.

• It should support tracking of SLA (service level agreements) for call requests within the help desk through service types.

• It should be capable of assigning call requests to technical staff manually as well as automatically based on predefined rules, and should support notification and escalation over email, web etc.

• It should provide status of registered calls to end-users over email and through web.

• The solution should provide web based administration so that the same can be performed from anywhere.

• It should have a customized Management Dashboard for senior executives with live reports from helpdesk database.

NOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructure proposed by the SI

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2. Server Load Balancer

• 10/100/1000Mbps Ethernet Ports – minimum 4 ports upgradable to 6 ports

• Memory: Minimum 4 GB upgradable to 6 GB

• Minimum of 2 Gbps throughput upgradable to 4 Gbps

• Minimum of 1 Gbps SSL throughput

• Minimum of 5000 SSL connections scalable to 7500 SSL connections

• Server Load Balancing Mechanism

o Cyclic, Hash, Least numbers of users

o Weighted Cyclic, Least Amount of Traffic

o Round robin, weighted round robin, response time, shortest response etc

• Redundancy Features

o Supports Active-Active and Active-Standby Redundancy

o Segmentation / Virtualization support along with resource allocation

• Server Load Balancing Features

o Server and Client process coexist

o UDP Stateless

o Service Failover

o Backup/Overflow

o Direct Server Return

o Client NAT

o Port Multiplexing-Virtual Ports to Real Ports Mapping

o DNS Load Balancing

• Load Balancing Applications

o Application/ Web Server, MMS, RTSP, Streaming Media

o DNS, FTP- ACTIVE & PASSIVE, REXEC, RSH,

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o LDAP, RADIUS

• Content Intelligent SLB

• HTTP Header Super Farm

• URL-Based SLB

• SLB should support below Management options

o Secure Web Based Management

o SSH

o TELNET

o SNMP v1, 2, 3 Based GUI

o Command Line

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3. Link Load Balancer (may be proposed if State/UT has to build own DC in case SDC’s are not operational)

• 10/100/1000Mbps Ethernet Ports – minimum 4 ports

• Memory: Minimum 2 GB

• Minimum of 2 Gbps throughput

• Minimum of 1 Gbps SSL throughput

• Minimum of 4000 SSL connections scalable to 7500 SSL connections

• Server Load Balancing Mechanism

o Cyclic, Hash, Least numbers of users

o Weighted Cyclic, Least Amount of Traffic

o Round robin, weighted round robin, response time, shortest response etc.

• Redundancy Features

o Supports Active-Active and Active-Standby Redundancy

o Segmentation / Virtualization support along with resource allocation

• Link Load Balancer should support below Management options

o Secure Web Based Management

o SSH

o TELNET

o SNMP v1, 2, 3 Based GUI

o Command Line

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4. Production CAS (State) Application Services related servers (Web, Portal, Application, Database, Directory, etc…)

Blade Chassis Specification

• Single blade chassis should accommodate minimum 6 (Quad core Processor) / 8 (Dual core Processor) or higher hot pluggable blades.

• Processor should be latest series/generation for the server model being quoted

• 6U to 12U Rack-mountable

• Dual network connectivity for each blade server for redundancy should be provided. Backplane should be completely passive device. If it is active, dual backplane should be provided for redundancy

• Should accommodate Intel, AMD, RISC / EPIC Processor based Blade Servers for future applications

• Should have the capability for installing industry standard flavours of Windows, Linux, Unix, Solaris for x86 Operating Environments

• Single console for all blades in the enclosure or KVM Module

• DVD ROM can be internal or external, which can be shared by all the blades allowing remote installation of S/W and OS

• Minimum 2 external USB connections functionality

• Two hot-plug, redundant 1Gbps Ethernet module with minimum 10 ports (cumulative), which enable connectivity to Ethernet via switch. Switch should be (Internal/external) having Layer 3 functionality - routing, filtering, traffic queuing etc

• Two hot-plugs, redundant 4 Gbps Fiber Channel for connectivity to the external Fiber channel Switch and ultimately to the storage device.

• Power Supplies

o Hot Swap redundant power supplies to be provided

o Power supplies should have N+N. All Power Supplies modules should be populated in the chassis

• Hot Swappable and redundant Cooling Unit

• Management

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o Systems Management and deployment tools to aid in Blade Server configuration and OS deployment,

o Remote management capabilities through internet browser

o It should provide Secure Sockets Layer (SSL) 128 bit encryption and Secure Shell (SSH) Version 2 and support VPN for secure access over internet.

o Ability to measure power historically for servers or group of servers for optimum power usage

o Blade enclosure should have provision to connect to display console / central console for local management like trouble shooting, configuration, system status / health display

• Built in KVM switch or Virtual KVM feature over IP.

• Dedicated management network port should have separate path for management

• Support heterogeneous environment: AMD, Xeon and RISC/EPIC CPU blades must be in same chassis with scope to run Win2003/2008 Server, Red Hat Linux / 64 Bit UNIX, Suse Linux / 64 Bit UNIX / Solaris x86

5. Blade Server (Web, Portal, Application, Directory, etc…)

• Blade can be half / full height with I/O connectivity to backplane

• 2 Quad core @ 2.0 GHz or above with 4 MB shared L2 cache, 1066 MHz / 2000 MT/s FSB


• Min 32 GB DDR3 RAM with min 8 Nos. free slots for future expandability.

• Minimum Memory: 32 GB scalable to 128 GB per blade

• The Blade should have redundant 4 Gbps Fiber Channel HBA (only for database server)

• 2 X (1000BASE-T) Tx Gigabit LAN ports with TCP / IP offload engine support / dedicated chipset for network I/O on blade server

• 2 X 300GB HDD or more hot swappable system disk with mirroring using integrated RAID 0,1 on internal disks, or min.16 GB compact flash card to be provided. It should be possible to hot swap the drives without shutting down the server.

• VGA / Graphics Port / Controller

• Should support heterogeneous OS platforms

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6. Blade Servers for Infrastructure Services (EMS, Backup, DNS, Antivirus, etc…)

• Blade can be half / full height with I/O connectivity to backplane

• 2 Quad core @ 2.0 GHz or above with 4 MB shared L2 cache, 1066 MHz / 2000 MT/s FSB


• Min 16 GB DDR3 RAM with min 8 Nos. free slots for future expandability.

• Minimum Memory: 16 GB scalable to 128 GB per blade

• The Blade should have redundant 4 Gbps Fiber Channel HBA

• 2 X (1000BASE-T) Tx Gigabit LAN ports with TCP / IP offload engine support / dedicated chipset for network I/O on blade server

• 2 X 300GB HDD or more hot swappable system disk with mirroring using integrated RAID 0,1 on internal disks, or min.16 GB compact flash card to be provided. It should be possible to hot swap the drives without shutting down the server.

• VGA / Graphics Port / Controller

• Should support heterogeneous OS platforms

7. Database Server (Intel / AMD 64) – 2 nos. (min)

• Minimum 4x Quad core processor with 2.1GHz or above with 1066Mhz FSB / 2000 MT /s expandable to 4 physical processor with min 4 MB L3 cache per processor


• OS support: Microsoft® Windows Server 2003 / 2008, Enterprise Edition / Red Hat® Enterprise Linux 5 & 4 AP / SUSE® Linux Enterprise Server 9 / Solaris for x86

• Memory (RAM): Min. 128 GB scalable to 512 GB

• RAID controller with RAID 0/1/5 with 512 MB cache

• HDD hot pluggable: 4 x 300 GB 2.5” 10 K RPM HDD or more

• Disk bays: Support for min 8 small form factor hot plug SAS / SCSI hard drives in disk drive carriers that slides out from front

• At least 4 x 10/100/1000 Mbps Ethernet ports or more

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• 2 x 4 Gbps Fiber Channel Ports

• Ports Rear: Two USB ports (Ver 2.0); RJ-45 Ethernet; keyboard and mouse; no parallel port Front: One USB (Ver 2.0)

• Graphics controller: SVGA / PCI bus / ATI® ES 1000 / min 16MB SDRAM std/max / 1280x1024 at 16M colors

• Optical / diskette: 8X / 24X slim-line DVD ROM drive shared across chassis

• Security: Power-on password / admin password / unattended boot / selectable boot / boot without keyboard

• Power supplies: Hot plug redundant AC power supply

• Management feature to identify failed components even when server is switched off.

• Rack Mountable

• It should provide Secure Sockets Layer (SSL) 128 bit

• Encryption and Secure Shell (SSH) Version 2 and support VPN for secure access over internet.

• Should be able to manage systems through a web-browser.

8. Storage and Backup Solution

SAN Switches – 2 nos.

• Minimum 16 Active ports (each with minimum port speed 4 GB) within same switch upgradeable to 32 ports with minimum 2 Nos. of additional 10 Gbps FC ports

• All cable of length of 10 meter each and accessories for connecting Servers /Devices to SAN.

• Should have capability of ISL trunking of minimum 8 ports.

• Should support multiple OS.

• Non disruptive subsystem maintenance.

• Should have dual Fans and Hot plug power supplies switching and service modules.

• Should have web based management software for administration and configuration.

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• Non disruptive microcode / firmware upgrades and hot code activation.

• Switch shall support in built diagnostics, power on self test, command level diagnostics, online and offline diagnostics.

• Should support hardware ACL based Port security, Port Zoning and LUN Zoning

• Should support Secure Shell (SSH) encryption to provide additional security for Telnet sessions to the switch.

• Should support multilevel security on console access prevent unauthorized users from altering the switch configuration

• Should support Fibre Channel trace route and Fibre Channel Ping for ease of troubleshooting and fault isolation

• Should support the following diagnostics:

o Online Diagnostics

o Internal Loopbacks

o FC Debug

o Syslog

o Online system health

o Power on self test (POST) diagnostics

• Should support Applications for device management and full fabric management. The management software shall be able to perform following:

o Fabric View

o Summary View

o Physical View

o Discovery and Topology Mapping

o Network Diagnostics

o Monitoring and Alerts

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9. Storage Area Network – 1 no.

• SAN controller

o Dual Active Active Controller

• Cache

o 8 GB Total Mirrored Cache for Disk IO Operations scalable to min 16 GB

• Host interface

o 4 host ports per controller, Fibre Channel (FC),4 Gbps per port

• Drive interface

o 4 drive ports per controller—Fibre Channel (FC) Switched or FC Arbitrated Loop (FC-AL) standard per controller, 4 Gbps per port

• RAID levels Supported

o 0, 1, 5 / 6

• Fans and power supplies

o Dual redundant, hot-swappable

• SAN support

o Box should be compatible of SAN environment

• SAN specifications shall have the following

o The storage array shall be configured with at least 8 GB cache scalable to min 16 GB mirrored across two storage controllers for disk I/O operations.

o Storage subsystem shall support 146GB, 300GB 15K RPM disks and 400GB or higher 10 K RPM Fiber channel drives & 750GB, 1TB SATA or higher SATA / equivalent drives in the same device array

o Presently, the storage sub system shall be configured with 300 GB of Performance drives and 750 GB or higher on SATA / equivalent for archiving purpose.

o The storage system must provide upgrade path to larger or future array controller and software technology while maintaining the existing investment.

o The storage array proposed should have an upgrade path from the earlier generation product to the current generation product.

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o All the necessary software to configure and manage the storage space, RAID configuration, logical drives allocation, virtualization, snapshots (including snap clones and snap mirrors) for entire capacity etc.

o Redundant power supplies, batteries and cooling fans and data path and storage controller.

o Load balancing must be controlled by system management software tools.

o The multi-path software should not only support the supplied storage and operating systems but should also support heterogeneous storage and operating systems from different OEMs.

o The storage array must have complete cache protection mechanism either by de-staging data or providing complete cache data protection with battery backup for up to 72 hours or more.

o The storage system should be scalable from 30 TB of raw capacity using 40% on Fiber Channel drives and 60% on SATA / equivalent drives using the same configuration as Quoted in this tender”. The Storage should have at least 2ports of 4 Gbps Frontend ports and 2 no’s of back end ports of 4Gbps”The storage array must have the capability to do array based remote replication using FCIP or IP technology.

o The storage array should support block level Synchronous and Asynchronous replication across heterogeneous storage arrays from different OEMs.

o The storage array should support Operating System Platforms & Clustering including: Windows Server 2003 (Enterprise Edition), Sun Solaris, HP-UX, IBMAIX, Linux / Solaris for x86.

o Storage should support non-disruptive online firmware upgrade for both Controllers and disk drives.

o The storage array should support hardware based data replication at the Block level across all models of the offered family.

o The storage should provide automatic rerouting of I/O traffic from the host in case of primary path failure.

o Should provision for LUN masking, fiber zoning and SAN security (as disk based encryption.

o Should support storage virtualization, i.e. Easy logical drive expansion.

o Should support hot-swappable physical drive raid array expansion with the addition of extra hard disks

o The storage system should be scalable from 10 to 20 TB of raw capacity using 40% on Fiber Channel drives and 60% on SATA / equivalent drives using the same configuration

o Should be able to support clustered and individual servers at the same time.

o Should be able to take "snapshots" of the stored data to another logical drive on a different Disk/RAID Group for backup purposes

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o Should be configured with "snapshots and clone"

o Vendor should also offer storage performance monitoring and management software.

o The vendor must provide the functionality of proactive monitoring of Disk drive and Storage system for all possible hard or soft disk failure

10. Tape Library - 1

Tape drives

• Minimum 2 latest generation LTO drives. The State can size for more as per their requirements.

Interface

• Fiber Channel Interface

Other Specifications

• Should have sufficient speed backup to Tape Library in High Availability for backing up data from the SAN without any user intervention.

• Should be able to backup 50% of the entire production landscape in 8 hours window.

• Should support latest generation LTO drives or latest technology based library with at least 2 latest generation LTO drives tape drives (>=4), rack mountable with redundant power supplies.

• Cartridges should have native capacity of 800 GB or more per cartridge.

• At least 50 latest generation LTO drive Media Cartridges with 5 Cleaning Cartridges, Barcode labels shall also be provided

Backup Software

• The proposed Backup Solution should be available on various OS platforms such as Windows and UNIX platforms and be capable of supporting SAN based backup / restore from various platforms including UNIX, Linux, and Windows etc.

• Centralized, web-based administration with a single view of all back up servers within the enterprise. Single console must be able to manage de-duplicated and traditional backups.

• The proposed backup solution should allow creating tape clone facility after the backup process.

• The proposed Backup Solution has in-built frequency and calendar based scheduling system.

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• The proposed backup Solution supports the capability to write multiple data streams to a single tape device or multiple tape devices in parallel from multiple clients to leverage the throughput of the Drives using Multiplexing technology.

• The proposed backup solution support de-multiplexing of data cartridge to another set of cartridge for selective set of data for faster restores operation to client/servers

• The proposed backup solution should be capable of taking back up of SAN environment as well as LAN based backup.

• Bidder must quote the Online SAN based backup functionality on all proposed database servers with LAN based backup on rest of the application/web/portal servers.

• The proposed solution also supports advanced Disk staging.

• The proposed Backup Solution has in-built media management and supports cross platform Device & Media sharing in SAN environment. It provides a centralized scratched pool thus ensuring backups never fail for media.

• Backup Software is able to rebuild the Backup Database/Catalog from tapes in the event of catalog loss/corruption.

• The proposed Backup Software should offer online backup for all the Operating Systems i.e. UNIX, Windows & Linux etc

• The proposed Backup Solution has online backup solution for different type of Databases such as Oracle, MS SQL, and Sybase / DB2 etc. on various OS.

• The Proposed backup solution shall provide granularity of single file restore.

• The Proposed backup solution shall be designed in such a fashion so that every client / server in a SAN can share the robotic tape library.

• Backup Solution shall be able to copy data across firewall.

• The backup software must also be capable of reorganizing the data onto tapes within the library by migrating data from one set of tapes into another, so that the space available is utilized to the maximum. The software must be capable of setting this utilization threshold for tapes

• The backup software should be able to support versioning and should be applicable to individual backed up object’s

• Should have the ability to retroactively update changes to data management policies that will then be applied to the data that is already being backed up or archived

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• All software licenses should be in the name Nodal Officer, CCTNS, Punjab Police and should be a perpetual license, i.e. the software license should not expire after the contract period. The software Licenses should be comprehensive and no further licenses should be required for DC/DR operations. The software installed should necessarily be the latest version at the time of actual implementation.

11. FC-IP Router – 2 nos.

Fibre Channel Ports

• min 4 FC ports

FC Port Speed

• Autosensing 1/2/4 Gb/s

iSCSI (Ethernet) Ports

• min 8 Ethernet ports

iSCSI (Ethernet) Port Speed

• 1 Gigabit Ethernet

Aggregate Bandwidth

• min 125 MB/s

Protocol Support

• FCP

• iSCSI

High-Availability Features

• Two-way active/active clustering with failover and failback capabilities

• Multiple iSCSI connections provide multipathing support from a single gateway to as many as 100 servers.

Management Features

• CLI (by Telnet, SSH, or console)

iSCSI Gateway Manager

• SNMP

• Allows for monitoring traffic statistics on each storage and network interface, fan and temperature and iSCSI session details.

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12. Firewall with VPN & IPS:

Feature Requirements

• The firewall should be a hardware appliance based unit

• UTM Firewall with Unrestricted users

• The unit should have minimum 1 GB or higher memory

• Firewall stateful throughput should be more than 5 GBPS

• Gateway Antivirus throughput should be more than 1 GBPS

• IPS throughput should be more than 2 GBPS

• VPN throughput should be more than 2 GBPS

• Unified Threat Management throughput should be more than 1 GBPS

• UTM should support minimum 20000 new Connections per second

• UTM should support more than 1500 site-to-site VPN Tunnels and more than 5000 VPN Client, Should be supplied with minimum 2000 bundled VPN Clients

• UTM should support Active/Passive with State Synch and Active/Active UTM in HA Mode

• The UTM should have 8 Copper Gigabit Network Interface Ports, 1 Console Interface, 2 USB ports

• Should have LED‘s indicating Status (Power, Test, Alarm) LAN (Link, Activity) WAN (Link, Activity) DMZ (Link, Activity)

• Unit should have minimum 16 Core Processor with specialized security processing

• It should not consist of any failure devices such as Hard Disk

• Should have additional Cryptographic Accelerator Processor offloading VPN computation from Main Processor

• Should have a Multi-Layered Protection Technology

• Should have upgradeable Firmware

• Should Have a Re-Assembly Free Deep Packet Inspection or equivalent feature

• Should have a stateful throughput of 1 Gbps or higher Bi-directional for Firewall

• Gateway Antivirus should be able to scan the 50+ Protocols including HTTP, FTP, SMTP, POP3 and IMAP,

• Should support the following and Standard protocols TCP/IP, UDP, ICMP, HTTP, HTTPS, IPSec, ISAKMP/IKE, SNMP, DHCP, PPPoE, L2TP, PPTP, RADIUS

• Should have an integrated Intrusion Prevention System

• Should be able to Scan encrypted traffic and payload for any virus threats

• Should be able to provide Content Filtering services without the use of other software with more than 8 million site categorized

• Should support routing functionality like RIP and OSFP

• Should be able to add policy based routes on the appliance

• Should have no file size limitation for GAV/IPS scanning

• Should support Site-to-Site Auto Provisioning VPN

• Should support IKEv2 Secondary Gateway, IKEv2 Dynamic Client Support

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• Should have Application Firewall for application Bandwidth Control, Access Control, Regulation of web traffic, email, email attachments and file transfers, scanning of files and documents for keywords and specified content, creation of custom IDS/IPS signatures

• Should support Single Sign-On for user authentication

• Should Inbound Load Balancing for redundancy or load balancing for multiple server applications or devices

• Should support HTTPS Content Filtering

• Should support SSL Control for policies to control the establishment of SSL connections

• Should support Services Dashboard for global and local statistics of blocked network threats § Should support Packet Capture to capture and examine the contents of individual data packets that

traverse the firewall appliance for troubleshooting, diagnostics and general network activity, decreasing the time it take to investigate potential issues § Should support Hardware Failover with State sync § Should support Network Address Translation (NAT) over Virtual Private Network (VPN) § Should support Clean Virtual Private Network (VPN) technology § Should support 25000+ signature in the Gateway Antivirus (GAV) § Should support Network Antivirus (NAV) from the hardware appliance § Should support Address Resolution Protocol (ARP) binding functionality § Should support Zone Security § Should support object Based Management § Should support SPAM blocking § Should support VOIP protocol both SIP and H.323 § Should support policy based Network Address Translation (NAT) § Should support WAN to WAN failover § Should support Internet Service Provider (ISP) failover § Should support Load Balancing in Round Robin and in accordance with Bandwidth & percentage § Should support Hardware Failover / High Availability § Should have Console based and Browser based management facility. § The data transfer between the Management station and Firewall appliance should be encrypted. § The appliance would be IPv6 Ready § Should support firewall modes like Nat mode, Bridge mode and transparent mode § Should be able to log any traffic and activity on the unit § Should be able to divert Logs on to log server and third party software integration should be possible. § Should be able to generate reports with statistic such as User login, IP address, Intrusion, URL, Virus

attacks etc.

______________________________________________________________________________________



13. Desktops

Intel® Core™ i5-650/ i5-750 Processor (4M Cache, 3.20 GHz) or above, RAM 4GB.

1. With Intel Core i5 Processor • CPU Intel Core i5-650, 2.93 GHz, 4 MB L3 Cache and 1066 MHz FSB / AMD Phenom II X2 555, 6 MB L3 Cache,

4000 MHz HT or higher • Chipset Intel 5 series / AMD or better • Bus Architecture Two PCI, One PCI Express x1 and One PCI Express x16 • Memory 2 GB 1066 MHz or higher DDR2 RAM with 4 GB Expandability • Hard Disk Drive 320 GB 7200 rpm Serial ATA HDD. • Monitor 47 cm (18.5 inch) TFT Digital Color Monitor TCO-05 certified • Multi- lingual Keyboard with English & Punjabi Depictions- USB Keyboard with 104 or higher keys • Mouse USB Optical Mouse, Two button Scroll • Bays 4 Nos. (2 Nos. 5.25 inches for Optical Media Drives and 2 Nos. 3.5 inches for Hard Disk Drives). • Ports

6 USB Ports (with at least 2 in front), 1 Serial, Audio ports for microphone and headphone in front. • Cabinet Mini Tower • DVD ROM Drive 8X or better DVD Writer • Networking facility

10/100/1000 on board integrated Network Port with remote booting facility remote system installation, remote wake up.

• Product Certifications Windows 7 and Linux Certification, UL, FCC • OEM Certifications

ISO 9001-14001, ISO 9001-2008, Greenpeace International, Should be in the in the list of top 5 desktop brands as per IDC report published for India during year 2010.

• Power Management Screen Blanking, Hard Disk and System Idle Mode in Power On, Set up Password, Power supply SMPS Surge protected.

System Integrator is responsible for supply, install, testing, commissioning and maintenance of software in desktops as per details and quantities specified in Annexure-IV Bill of Material.

All the licenses should be in the name of IGP, Nodal Officer, CCTNS, Punjab Police, Chandigarh

8. HDD 160 GB: • Type Internal – Serial ATA • Speed - 5400 RPM or higher • Hard Disk Size -160 GB.

______________________________________________________________________________________



14. Duplex Laser Printer (Network):

System Integrator is responsible for supply, install, testing, commissioning and maintenance of Laser printer at every police station as per below specifications: • Speed - 28 PPM (A4) or higher • Processor - 400 MHz or higher • Resolution - Min. 1200 x 1200 dpi • Duty Cycle - Min. 50,000 page / month • Memory - 64 MB or higher • Interface - USB 2.0 (High Speed) with USB Cable, Parallel • Network - Yes (10/100Mbps) • Duplex - Yes • Paper support- A4 • Compatibility - Windows XP/ Windows Vista/ Windows 7 / Linux 15. Multi-Function Laser (Print, Scan, Copy):

Functions All-in-one functions Print, Copy, Scan Multitasking capability Yes • Printing specifications § Print speed, black (normal quality mode)-18 PPM or higher § First page out (black)- As fast as 8 sec § Monthly duty cycle - Up to 8000 pages § Print technology -Laser § Print resolution, black -Up to 1200 x 1200 dpi

• Scanner specifications § Scanner type -Flatbed, ADF § Scan resolution, optical -Up to 1200 dpi § Bit depth -24-bit, 64 bit § Scan size, maximum (flatbed)- A4, A3 § Scan size, maximum (ADF)- A4, A3 § Scan speed (default) -15 ppm or higher

• Copier specifications § Copy resolution, black - Up to 600 x 600 dpi § Copy resolution, color - Up to 1200 x 1200 dpi § Copy reduce/enlarge settings - 25 to 400%

______________________________________________________________________________________



§ Maximum number of copies - Up to 99 copies § Compatibility - Windows XP/ Windows Vista/ Windows7 / Linux

16. ONLINE UPS SYSTEM (1-10 KVA Single Phase)

INPUT • Voltage – 220 VAC • Tolerance - 165-275 VAC • Frequency – 50HZ ±5% OUTPUT • Voltage- 220 VAC ±8% • Regulation- 220 VAC ±3% (Inverter mode) • Waveform- Modified sinewave • Frequency- 50Hz±l% (Inverter mode) • Power Factor- 0.8 • Efficiency- >90% • Surge, Spike Protection- In Built • Acoustic Noise- <35dB • Short ckt. in normal operation- Overload & short ckt. Protection • Function of Buzzer- Audible alarm with LED status • Range- 500VA,750VA,1000VA,1500VA, 2000VA,3000VA • Battery- ISMF • Recharge Time- 8 Hrs. for 80 % • Protections- Over Charge/Over discharge • Simple Network Management Protocol (SNMP) compliance Dimension and Weight (500 VA) • WxHxD- 100 mm x 160 mm x 330 mm • Weight- 7 kgs. approx. 17. Portable Generator Set:

• Rated Power - 2 KVA • Rated Current - AC 3.0 A/ AC 7.1A • Ignition system - Transistor Controlled Ignition (TCI) • Fuel Tank Capacity(Diesel run)- 2.7 L or higher • Fuel Tank Capacity(petrol starting)- 0.25 L • Continuous running hours- 6 Hours • Frequency (Hz)- 50 Hz • Rated Output (VA) - 350 VA • Maximum Output (VA)- 450 VA • Silent type – Yes

______________________________________________________________________________________



18. Network Switch 16 Ports 10/100 MBPS

• Standards § IEEE 802.3 Ethernet, IEEE 802.3u Fast Ethernet, IEEE 802.3x Flow Control, Compatible with all major

network software. • Network Interface - RJ 45 UTP - 10/100BaseT • Switching Method - Store – and – forward • Switch Fabric- 4.8Gbps • MAC Address Table - 8,000 entries • Filtering/ Forwarding/Learning Rates- Full line rate/full wire speed • Physical Specifications • Metal Housing Side Air Vents with proper Air- Cooling Design • LEDs • 100Mbps – one per port 10Mbps – one per port Power Link/Act (activity) • Power Requirements • Universal AC input: 100 to 240 VAC, 50 to 60 Hz, Internal Universal Power Supply 19. Finger Print Reader:

• Sensor Type - Optoelectronic • Prism Architecture - Dual Prism • Size of window - 18mm x 22mm minimum • Glass thickness- 25mm • Resolution - 512 PPI upgradable • Image grey scale - 256 level Dynamic • Scanning time - 0.01Sec. • Distortion rate - 0.1% • Computer interface - USB2.0 , USB Powered • Operating temperature- 0 – 55 Degree C • Environmental humidity- Up to 90% • Optical /Film Coating - Hygroscopic Operating system Support- Window XP / Vista / 7 / Linux

20. Digital Camera:

Pixels (Min.) - 12 megapixels or higher • LCD Monitor • Type TFT • Display Size 2.7 inches or higher • Recording Format - JPEG • Zoom - 4X or higher • ISO Sensitivity Setting- Auto / 80 / 100 / 200 / 400 / 800 / 1600 / High • Recording Media - SD memory card, SDHC memory card, SDXC memory card, Multimedia Card

______________________________________________________________________________________



• Optical Zoom during Movie Recording-Yes • Auto Focus Range- Approx (W)=3 cm to infinity, (T)= 80 cm to infinity • Self Timer -Yes • Shooting Modes- Auto, Portrait, Landscape, Night Snapshot, Indoor, Face self-timer, Low Light, Beach,

Underwater, Foliage, Snow, Fireworks, Long Shutter, Movie, Documents • White Balance Auto / Daylight / Cloudy / Fluorescent / Incandescent / Flash • Flash Function Auto/ Red Eye Reduction/Off/Face detection/noise reduction • USB Connectivity Yes (Hi- Speed) • Battery Backup 120 Min • Operating system Support- Window XP / Vista / 7/ Linux

21. Electronic Pen:

• Data communication- USB 1.1 standard (also supports USB 2.G standard), Bluetooth 1.2 standard • Built-in battery - Rechargeable battery • Continuous writing time - 2 hours or longer Standby time:1 hours (min.) without a cap • Charging time- Approx. 2 hours (from 0 to100% charge) • Charging method - Dox cradle or USB adapter • Operating system Support - Window XP/ Vista/ 7/ Linux 22. Computer Furniture

Computer Table

• All wood desk

• 2 box drawers and 1 file drawer

• Keyboard and CPU provision

23. Computer Chairs

• Permanent Contact mechanism allowing back, to flex, naturally during reclining.

• Seat and the backrest are made up of molded polyurethane foam

• Pneumatic height adjustment

• Swivel Mechanism

• Twin wheel castors

______________________________________________________________________________________



Annexure VII – Scope of Services

CCTNS will cover all the Police Stations in the State, and also the Circle offices, Sub-Divisions, District headquarters, Range headquarters, Zonal IG offices and State headquarters.

Necessary Hardware will be provided at all these locations including data center at State. All these locations will be networked by providing appropriate high-speed connectivity for data transfer and sharing of information amongst various stakeholders.

The services to be covered under CCTNS-Punjab project are:

S.No Functional Area Process/Service Name

1. Crime prevention and Emergency Response

§ Police Cordoning/Nakabandi § Response to Emergencies § Surveillance of Suspect/ex-Convict § Providing Security to VIP /Event/Cash Escort § Prisoner Escort § Patrolling § Issuance of NoC for Vehicle § Processing of Verification Requests for Servants, Employment, and Passport etc. § Issuance of Fire Arm License § Registration of Foreigners

2. Crime Registration § FIR Lodging & Issuing § Complaint/ Grievance Registration

3. Investigation § Investigation & Evidence Collection § Arresting the Accused § Interrogation & Charge Sheet Filing § Search for Missing Persons (and their matching with Arrested, Unidentified Persons & Dead Bodies ) & Property

4. Prosecution & custody management and Conviction

§ Prosecution & Custody Management § Conviction Period in Jail

5. Traffic Management § Booking Traffic Offence § Routine Traffic Management & Regulation during special event

6. Finance Management § Cash Management § Cash Receivable § Cash Payable

______________________________________________________________________________________



S.No Functional Area Process/Service Name

7. Stores Management § Procurement Management § Stock Maintenance and Condemnation of Goods

8. Human Resource Management

§ Payroll generation § Arrear generation § Character Roll Certificate (CRC) § Promotions § Annual confidential report (ACR) § Grievance redressal § Duty allocation § Leave § Training

CCTNS-Punjab will comprise of 27 Applications and will be developed under two categories; CAS-State and CAS- State Extension. 17 Applications will be developed by NCRB appointed Software Development Agency (SDA) at centre and will be called as CAS- State. These Applications will be further customized while adding additional functionalities by State -SI. CAS-State Extension will be set of 10 Applications and will be completely developed by State –SI. Following are different Modules and Applications which will be part of the CCTNS-Punjab

While developing CAS (State Extension), SI to ensure that the integrity of core CAS structure shall not be modified/ altered.

A. CAS (State)

S. No. Module Name Application /Service Type of Application

Additional functionalities for CAS State (Yes/No/NA)

1 Collaboration Module

e-Mail/Message System CAS-State No

Notification System(Alerts, Important Events, Reminders and Activity Calendar or Tasks Service)

CAS -State No

2 Portal Citizen Portal Service CAS -State Yes

3 Analysis & Intelligence Module

Periodic, Crime and Law & Order Reports and Review Dashboard Service

CAS -State Yes

______________________________________________________________________________________



S. No. Module Name Application /Service Type of Application


4 Search Module Crime & Criminal Records and Query Management Service

CAS –State No

5 Data Transfer Module

State SCRB-NCRB Data Transfer and Management Service

CAS –State No

6 Configuration Module


CAS –State No

7 User Assistance Module

User help and Assistance Service

CAS –State No

User feedback tracking and resolution Service

CAS –State No

8 Authorization Module


CAS –State No

Activity Log Tracking and Audit Services

CAS –State No

9 Crime Prevention Module

PCR Call Interface and Management Service

CAS –State Yes

Petition Management Service CAS-State Yes

10 Registration Module


CAS-State Yes

11

Investigation Module


CAS-State Yes


CAS-State No

12 Prosecution Module

Court, Jail Interface & Prosecution Management Services

CAS-State Yes

______________________________________________________________________________________



CAS (State Extension)

S.No. Module Name Application /Service Type of Application


1. Collaboration Module

Investigation Support (Knowledge) System

CAS-State Extension

NA

2. Portal Employee Portal Service CAS-State Extension

NA

3. Call Centre Module

Complaint/Grievance Management for citizen & IT Helpdesk

CAS –State Extension

NA

4. Crime Prevention Module

Security Alert System (Nakabandi, Patrolling, VIP Security/Prisoner & Cash Escort and Surveillance Application )

CAS –State Extension

NA

5. Investigation Module

Automated Fingerprint Identification System (AFIS)

CAS-State Extension

NA

6. Traffic Management

Challan Management System CAS-State Extension

NA

Traffic Regulation System CAS-State Extension

NA

7. Stores Management Module

Store Management Application will have following Components:

o Procurement Process o Stock Maintenance &

Condemnation of Goods

CAS-State Extension

NA

8. Financial Management Module

Financial Management Application will have following Components:

CAS-State Extension

NA

______________________________________________________________________________________



The CAS modules will have interfaces with the following Mission Mode Projects as a minimum:

• Road Transport • SSDG • NSDG • E- District • CSC • Passport • Immigration, Visa and Foreigners Registration& Tracking

o Cash Management

9. Human Resource Management Module

Human Resource Management Application will have following Components:

o Payroll Generation o Arrear Generation o CRC o Promotions o ACR o Grievance Redressal o Duty Allocation o Transfer/ Posting o Leave o Training

CAS-State Extension

NA

10. Common Component & Workflow Module

o Information Component o Form Availability

Component o Application Receipt

Component o Payment Component

(Gateway) o Status Tracking

Component o Application Verification o Application Approval o Application Rejection o Application Delivery o Workflow

CAS-State Extension

NA

______________________________________________________________________________________



Annexure VIII – Functional Requirements and Technical Architecture of CAS (State) and CAS (State Extension)

Collaboration Module

Collaboration

Investigation Support (Knowledge Management) System

Scope Creation of reusable knowledge repository

Input Information from various manual and automated sources

Output Tagged knowledge repository

Functionality System shall allow user to submit learning documents to the knowledge management

system; digital versions of archived documents should be incorporated into the system

System shall allow user to define tags for the submitted resource

System shall interface with Business Intelligence and Data Mining Application for archiving

the Data Mining reports

System shall allow user to view data in logical sections in the KM related to tagging

System shall interface with Grievance Management System & capture feedbacks of

citizens

System shall allow user to search documents using multiple search criteria

System shall present results in order of relevance

System shall allow storing of document (Image & Metadata)

System shall support for viewing a large number of file formats without the need of having

the parent application. The system should support all commonly used file formats as

MSOffice, Acrobat, TIF, JPEG, GIF, BMP, etc.

System shall provision to edit the document Metadata

System shall provide versioning of the document

______________________________________________________________________________________



Collaboration

Investigation Support (Knowledge Management) System

System shall provision for marking comments

System shall archival of data on pre-defined parameters

System shall allow role based access to the documents

System shall allow users to view and participate in forums

e-Mail/Message System

Scope Creation, store, sending of alert/messages in form of e-mails

Functionality e-Mail/ Message Application shall provide all the functionalities mentioned in CCTNS FRS

by NCRB. There is no additional functionalities to be developed by State-SI of Punjab

CCTNS

Notification System ( Alerts, Important Events, Reminders and Activity Calendar or Tasks Service)

Scope Automated generation of alert through email/popup/alert windows for any pending, new

event

Functionality Application shall provide all the functionalities mentioned in CCTNS FRS by NCRB. There is

following additional functionalities to be developed by State-SI of CCTNS Punjab.

System shall automatically generate alert in advance or in case of new event to all

concerned PS/Other Police Offices for all Applications

Portal Module

Portal Module

Citizen Portal Service and Employee Portal Service

Scope To act as an interface for both internal as well as external stakeholders

Functionality Citizen Portal Service shall Provide all the functionalities mentioned in CCTNS FRS by

NCRB. Following are additional functionalities to be developed by State-SI for Portal of

Punjab CCTNS:

______________________________________________________________________________________



The portal will have 2 interfaces; one for the employees (Internal) & another for external

stake holders.

State-SI shall Re-design develop and manage Punjab Police website. Department currently

has only a basic website in English. State-SI has to redesign the website in 3 languages

English, Punjabi and Hindi. Website will be the external interface for the CCTNS portal.

System shall provide an interface for all Applications – CAS State and CAS-State Extension

System shall enable user to reorder, pages, remove content, and modify page layout to

organize content in their personal workspaces

Authorize User shall be allowed to create, update and publish contents without

requirement of technical knowledge(HTML etc)

MIS on Portal Usage, Uptime etc

Analysis and Intelligence Module

Analysis & Intelligence Module

Periodic, Crime and Law & Order Reports and Review Dashboard Service

Scope This Application will Help the Police Personnel to view the snapshot of the various

statistics within and across police stations on petition, cases, NCR, FIR, Warrants,

wanted offenders/suspects etc,. This will be used by higher officers at all level/roles to

conduct periodic reviews of PS in their jurisdiction

Functionality Application shall provide all the functionalities mentioned in CCTNS FRS by NCRB. There

is following functionalities to be developed by State-SI of CCTNS Punjab

System shall provide dashboard view for all other Application being developed by State

–SI

______________________________________________________________________________________



Search Module

Search Module

Crime & Criminal Records and Query Management Service

Scope The functionality will help the police personnel in searching (Quick & Advanced)

complaint, crime, criminal , abandoned/unclaimed property, stolen/lost property,

missing person etc

Functionality Application shall provide all the functionalities mentioned in CCTNS FRS by NCRB.

There is no additional functionalities to be developed by State-SI of CCTNS Punjab

Data Transfer Module

Data Transfer Module

State SCRB-NCRB Data Transfer and Management Service

Scope This functionality will enable the states to transfer the crime and criminal data from

states to organize it suitability to serve NCRB requirement


There is no additional to be developed by State-SI of CCTNS Punjab

Configuration Module



Scope This Functionality will help the individual states to configure the Application to suit to

their requirements. The configurability should be by a business user through the user

Interface of the Application or through a technical user by changes to the master data

at the database without any requirements of changes to code or redeployment of the

Application.

______________________________________________________________________________________







User Assistance Module

User Assistance Module

User help and Assistance Service

Scope This functionality will help the user in providing the details about each page and also

help in guiding the police personnel in capturing the data



User feedback tracking and resolution Service

Scope This functionality will help the police personnel in logging issues/defects occurred

while using the system on to issue tracking system



Call Centre Module

Call Centre Management

Complaint/Grievance Management for Citizen & IT Help Desk

Scope Capture of Complaint/Grievance detail and disbursement of information regarding

though phone

Functionality All Citizen & Employee Call shall land on specific number (PRI) provisioned by

______________________________________________________________________________________



Call Centre Management

Complaint/Grievance Management for Citizen & IT Help Desk

Department

IVR shall be playing the Language Choice Menu and Type of Caller

(Citizen/Department Employee) and the Call would be routed to the respective agents

based on the mutually agreed and documented call Flow.

The hold music and the hold announcements shall be played if lines are busy

provided.

The Caller would input all detail and System Shall generate unique Acknowledgement

Identification Number (AIN)

The status of Complaint/Grievance shall be updated to caller whenever AIN is

provided

The System shall send the SMS/e-Mail for feedback and same shall be stored

Real time monitoring shall be available on the Call

Sample % of the Voice Calls shall be recorded for quality test & training.

The Performance measurement of calling agent and devices like call drop, average

time of answering, customer satisfaction shall be generated

All the recorded calls will be retained online for particular time as agreed by

department.

The Reports (MIS) shall be generated from System

The Escalation alert shall be generated from System

______________________________________________________________________________________



Authorization Module

Authorization Module


Scope This functionality will clearly differentiate users based on their access privileges with

the system and also help in authenticating and authorizing the user to access specific

set of functionalities



Activity Log Tracking and Audit Service

Scope This functionality will help to maintain sequence of audit records, each of which

contains evidence directly pertaining to and resulting from execution of a business

process or System function



Crime Prevention Module

Crime Prevention

PCR Call Interface and Management Service (Emergency Response)

Scope To receive emergency call and disbursement of requirement to District Officials/field

Officials and associated external agencies like fire brigade


There is following functionalities to be developed by State-SI of CCTNS Punjab

Citizen location shall be automatically displayed if call is from Landline number

The GPS shall be used to identify the closest ‘PCR’ & Patrolling Vehicle to the

caller/incident location. The Updated Map shall be used for location identification.

______________________________________________________________________________________



Crime Prevention


The Call detail shall be send to the other agencies like Blood Bank, Disaster

Management team, Hospitals, Fire Station near to the Emergency location nearest to

the Caller/incident location through SMS/Message Alert.

System shall have details of Police personnel/equipment etc required to be deploy for

tackling emergency

The Police team shall update the Status/action through SMS/Message using PDA.

The Police team shall submit report on System

Security Alert System (Nakabandi/Patrolling/VIP Security/Prisoner & Cash Escort and Surveillance

Application)

Scope To provide interface for exchange of information between various officials working for

crime prevention

Functionality The Concerned PS/Nakabandi team shall receive the detail about Vehicle/Individual as

alert in form of message/SMS

The PS/Nakabandi team shall be able to send the detail of confiscated

Vehicle/Individual/ Property with photograph to the concerned PS/Police Offices who

raised the alert

The detail of Nakabandi team/patrol team/PCR shall be captured in Database for DDR

register

System shall allow to identify the Patrolling requirement in the area of Jurisdiction

based on data available

System shall inform the deployment plan to Patrol/PCR team member through

message/SMS alert

The position of Patrol team/PCR shall be available to control room through GPS

______________________________________________________________________________________



Crime Prevention


The Patrol team shall be able to inform PS/Control room for additional support for

incident through PDA in form of message/SMS alert

The team shall be able to send additional support requirement as normal/emergency

External agencies/Department shall be able send the Security requirement through

System

System shall provide details of available Police personnel/equipment etc

System shall allow to send request to the concerned Office for providing additional

Police personnel/equipment

System shall allow to reply for the request regarding Police personnel/equipment

detail to concerned Police Office /external agencies

System shall send the Security Plan detail to all the Offices from where the Police

personnel/equipment has to be deployed

System shall send alert in form of message/SMS 12 & 6 Hrs before the schedule

deployment

System shall allow to prepare report & submit on the Security to the Offices where it

is required

System shall allow Department/External agencies to raise the Surveillance request

System shall allow Department/External agencies shall be able to share detail like

name, any ID, photograph, finger print of suspects

System shall allow to raise the alert about movement of suspect from one PS

jurisdiction to another

Pétition Management Service (CPRC Application)

Scope This Application will cater any of No Objection Certificate (NoC) for Job, NoC for

Vehicle theft, NoC for Lost cell phone, License for arms, Processions etc. This

______________________________________________________________________________________



Crime Prevention


Application will act as interface for G2C Services handled by CPRC cell

Functionality Complaint and FIR Management Service shall provide all the functionalities mentioned

in CCTNS FRS by NCRB. Following are additional functionalities to be developed by

State-SI of Punjab CCTNS:

System shall allow DTO/RTO to enter NoC of vehicle request in System

The System shall match the NoC request with the Vehicle detail required in other case

and shall alert the concern PS if detected.

System shall show the status regarding the workload of possible VO at Police Stations

The System shall provide the functionalities of common component for Police

Verification request:

o Application Receipt

o Application Verification

o Application Approval

o Application Rejection

o Application Delivery

The System shall provide the functionalities of common component for Foreigner

Registration:

o Application Receipt

o Application Verification

o Application Approval

o Application Rejection

o Application Delivery

System shall send and receive the detail about Foreigner to Immigration Office

______________________________________________________________________________________



Crime Prevention


System shall provide functionalities of common component for all CPRC Services:

o Information Provisioning

o Form Availability

o Status Tracking

System shall update all concern register if there is any change in any register involve in

Crime Prevention Processes



Registration Module

Registration Module


Scope To register Non-Cognizable, Cognizable offence and other petitions

Functionality Complaint and FIR Management Service shall provide all the functionalities mentioned

in CCTNS FRS by NCRB. Following are additional functionalities to be developed by

State-SI of Punjab CCTNS:


Crime registration Process



______________________________________________________________________________________






Unclaimed/Abandon

Property Register

Service

To provide interface for collection, communication and exchange of

information for Investigation, Interrogation & charge sheet Preparation

Functionality Investigation Management Service shall provide all the functionalities

mentioned in CCTNS FRS by NCRB. Following are additional functionalities to

be developed by State-SI of Punjab CCTNS:

System shall display all possible IO and no of cases/type of cases currently

being handled by them. System shall suggest the best IO based on experience

and success ratio of IO

System shall send request for involvement of external agencies through mail

& SMS

System shall generate the template of possible evidences to be collected

based on sections of Crime.

System shall maintain all evidence record like amount and date etc

System shall allow the external agencies like Forensic lab to submit their

report

System, shall categorize all evidence etc and stored with some parameter &

summary to facilitate its search

System shall support to identify accused from Proclaimed Offender list if crime

pattern seems to identical to any earlier case

System shall send the arrest detail to senior Officers

System shall send alert for wanted criminal

System shall generate request for police remand

______________________________________________________________________________________





System shall facilitate in preparation of consolidated list / Summary of

evidences/statement for interrogation.

System shall allow to attach the audio/video file of interrogation

The review of charge sheet with PP should be through System with proper

track change etc

System shall send the missing person detail sent to control room and SSP

office.

The detail shall include:

§ Name

§ Address

§ Photo

§ Identification mark

§ Parents/Spouse Name

§ ID/UID No

§ Physical Appearance

§ Mental Status

§ Last spotted location

At the end of one month duration the missing person/unidentified body

information shall automatically updated to DCRB, SCRB & NCRB (Talash)

The updation in status of Missing person report reflects in concerned higher

Offices and thus will get added or removed in Crime gazette/Talash.

System shall update all concern register if there is any change in any register

involve in Crime Investigation Processes



______________________________________________________________________________________






Scope The lost/stolen property will maintain the unclaimed/abandon property. The

Police Personnel would search the registers to identify if the unclaimed

property is reported lost or stolen for different case

Functionalities Unclaimed/Abandon Property Register Service shall provide all the

functionalities mentioned in CCTNS FRS by NCRB. There are no additional

functionalities to be developed by State-SI of Punjab CCTNS

Automated Fingerprint Identification System (AFIS)

Scope To facilitate capturing, saving, sharing, searching and matching Finger prints

Functionality AFIS shall maintains the biometric database

System shall allow submitting fingerprints voluntarily by local, state, and

central law enforcement agencies. These agencies shall acquire the

fingerprints through criminal arrests or from non-criminal sources, such as

employment background checks

System shall allow preparing catalogs of the fingerprints along with any

criminal history linked with the subject.

System shall allow search by law enforcement agencies to identify fingerprints

taken during criminal investigations.

System may allow civil searches by charging small fee

______________________________________________________________________________________



Prosecution Module

Prosecution Module


Scope To act as interface for facilitating information and document sharing for Prosecution &

conviction between Police and external agencies like Court/Jail.

Functionality Court and Jail Interface & Prosecution Management Services shall provide all the

functionalities mentioned in CCTNS FRS by NCRB. Following are additional

functionalities to be developed by State-SI of Punjab CCTNS:

Concerned Dept shall inform IO through System about availability for the case

System shall send alerts to the concerned dept. & witness about hearing date through

SMS/Messages

System shall allow to prepare & send the Parole request

System shall allow DGP to accept/reject request Parole request

System shall allow Parole warrant to be issued

System shall allow to generate request for release warrant for approved Parole

System shall send alert to DC through email about dispatch of release warrant request

System shall send alert in form of SMS/message to SSP/SHO regarding parole. This

shall include detail like:

§ Name of Convict

§ Detail of Conviction/Crime

§ Reason for Parole

§ Duration for Parole

§ Location for Parole

System shall allow SSP/SHO to submit report about Convict behavior etc during Parole

System shall allow to update the information of Visitors:

§ Name of visitor

______________________________________________________________________________________



Prosecution Module


§ Name of Convict

§ Detail of Conviction/Crime

§ ID(DL/PAN/UID/Voter ID no)

§ Photograph

System shall allow DPO & Intelligence Wing to access visitor Information

System shall send alert about release/premature release date to Intelligence Wing or

PS


Prosecution & Conviction Processes



Traffic Management Module

Traffic Management

Challan Management System

Scope To act as interface for capturing, sending and updation traffic challan booking and

payment of fine status.

Functionality Handheld Devices shall be used to insert challan detail

Handheld device shall generate Challan no & Challan amount Receipt with Offence

detail and last date of payment

Fine amount shall be allowed to paid through swapping Debit/Credit Card in e-Challan

Handheld Device

The challan data shall be non editable once fed into device/System (in case of Manual

Challan)

______________________________________________________________________________________



Traffic Management


The challan data shall be transferable from device to the System

The System shall generate Road Certificate for all selected challan

The System shall generate alert for any challan for which road certificate is not

generated

The Road Certificate shall be submitted to DTO online

The Payment of fine shall be Online through Punjab Police Portal. The Payment

functionality is as described in Payment Receipt, common component ( in section

3.10)

All details of Payment shall be captured on System

The System shall automatically generate alert & Notice for Payment lapse

The Reports (MIS) shall be generated

The Escalation alert shall be generated


Traffic Offence booking Process

Traffic Regulation System

Scope To act as interface for preparing traffic management plan, deployment plan and

updation of traffic management status.

Functionality The Traffic Status shall be generated for the location based on historical data

The special event/security/Civil construction alert for traffic diversion/management

shall be generated by System

The System shall provide Traffic Management plan for detail of team and duty hour

The System shall provide functionality on preparing report on Traffic Management

______________________________________________________________________________________



Traffic Management





Traffic Management Process

Financial Management Module

Financial Management

Cash Management

Scope To manage the day today cash entries in cash book.

Functionality System should be able to able to retrieve the details as requested.

System should be able to maintain a cash book database as per the fields specified.

System should provide an option to choose the data range for displaying entries.

System should provide D.D.O. with an option to approve the entries made by Sr. Asst.

System should provide Sr. Asst. with options to make entries into the cash book.

System should be able to make calculations as per the formulas fed into.

System should maintain a log of the entries made by Sr. Asst.

Stores Management Module

Stores Management

Scope The scope of this service is to manage the purchase, stock & condemnation of goods

under various categories.

______________________________________________________________________________________



Stores Management

Store Management of Provisioning

Functionality System should allow the dealing hand to enter demands of goods under various

categories.

System should be able to consolidate the demand under various categories of goods.

System should be able to provide the stock holding of existing goods

System should be able to make a comparison between the goods demanded & goods

present in stock.

System should provide the dealing hand with dropdown list of officers to mark the

case for approval.

System should provide dealing hand with an option to add noting to the case.

System should intimate the concerned authority about creation of new case into his

inbox.

System should retrieve the details of the case once requested by any concerned

authority.

System should provide concerned authority with an option to add remarks to the

case.

System should provide concerned authority with an option to approve or reject the

case with remarks.

System should route the case file as per the process flow defined.

System should update the stock register as and when entries are made by dealing

hand.

System should be able to retrieve stock holding for any past date selected

System should allow dealing hand to update the stock register.

System should allow dealing hand to scan & attach files with the case created.

______________________________________________________________________________________



Stores Management

System should maintain an Issue register with the specified fields.

System should update the issue register as & when goods are issued to any office and

are being updated by the dealing hand.

System should provide an option to take a print out of any selected portion of the

case file.

System should allow dealing hand to select any range of data & take a print out.

System should be able to create a unique ID for every case created.

IT Store Management

Functionality System should allow the In charge store to enter demands of goods under various

categories.

System should be able to consolidate the demand under various categories of goods.

System should be able to provide the stock holding of existing goods

System should be able to make a comparison between the goods demanded & goods

present in stock.

System should provide the In charge store with dropdown list of officers to mark the

case for approval.

System should provide In charge store with an option to add noting to the case.

System should allow Supdt. Mods. To chose & mark the file to various concerned

officers

System should provide all the officers concerned with an option to view the case

details as & when requested through system.


case file.


______________________________________________________________________________________



Stores Management

inbox.


authority.


case.


case with remarks.


System should update the stock register as and when entries are made by In charge

store.


System should allow In charge store to update the stock register.

System should allow In charge store to scan & attach files with the case created.

System should maintain an Issue registers with the specified fields.

System should update the issue register as & when goods are issued to any office and

are being updated by the In charge store.

System should allow In charge store to select any range of data & take a print out.

System should provide Supdt A/c with an option to add remarks to the case file &

update the same.


IT Store Management-Condemnation

System should allow In charge store to create a condemnation case & mark it to

concerned officers through a drop down list of officers.

System should generate an alert to the concerned authority about creation of the

______________________________________________________________________________________



Stores Management

case.

System should retrieve the case details as requested by any concerned authority.



case.


case with remarks.

System should provide the In charge store with dropdown list of officers to mark the

case for approval.

System should provide In charge store with an option to add noting to the case.

System should provide all the Condemnation committee members with an option to

view the case details as & when requested through system.


case file.


inbox.


authority.


System should update the stock register as and when entries are made by In charge

store.


System should allow In charge store to scan & attach files with the case created.

System should allow In charge store to select any range of data & take a print out.

______________________________________________________________________________________



Stores Management

Transport Store Management

System should allow the dealing hand to enter demands of vehicles under various

categories.

System should be able to consolidate the demand under various categories of

vehicles.

System should be able to provide the stock holding of existing vehicles

System should be able to make a comparison between the vehicles present & vehicles

sanctioned.

System should provide the dealing hand with an option to create a new case for

purchase of vehicles.


System should provide the dealing hand with dropdown list of officers to mark the

case for approval.

System should provide all the officers concerned with an option to view the case

details as & when requested through system.


case file.


authority.


case.


case with remarks.



______________________________________________________________________________________



Stores Management

inbox.

System should allow dealing hand to scan & attach files with the case created.

System should allow M.T.O. to make entries into the stock register

System should update the stock register as and when entries are made by M.T.O.


System should allow dealing hand/ M.T.O. to select any range of data & take a print

out.

Transport Store Management – Condemnation

System should allow M.T.O. to create a condemnation case & mark it to concerned

officers through a drop down list of officers.

System should allow Sr. Asst. to retrieve the case details.

System should allow Sr. Asst. to mark the case to DGP/ concerned authority for

approval.

System should generate an alert to the concerned authority about creation of the

case.

System should retrieve the case details as requested by any concerned authority.



case.


case with remarks.


case file.

______________________________________________________________________________________



Stores Management


System should maintain a condemnation register & update it as when entries are

made by Sr. Asst.

Human Resource Management Module

Human Resource Management

Scope To act as a single point interface between department & the employees and to

facilitate employees in reviewing his employment details as well as apply for some

basic services.

Payroll Generation

Functionality System should be able to generate the gross salary of employee based upon basic pay.

System should provide the bill clerk with an option to approve the basic pay as

updated by Establishment clerk

System should prove the Estab. clerk with an option to update the basic pay of

employee.

System should be able to integrate the employee salary detail into the employee

account.

System should provide Estab clerk with an option to enter the revised basic pay of the

employee

System should provide bill clerk with an option to print salary details of selected

employees

System should provide the bill clerk with option to retrieve old salary details of any

employee.

System should provide employee with an option to view his/ her salary details for any

selected month.

Arrear Generation

Functionality System should provide Estab clerk with an option to enter the revised basic pay of the

employee.

System should be able to route the details as per the process flow.

System should allow the A7 clerk to enter/ revise the basic pay of an employee for

previous years.

______________________________________________________________________________________




System should allow the A7 clerk with an option to confirm the basic pay as updated

by Estab clerk.

System should allow the A7 clerk to generate the arrear of an employee from a

selected date based upon revised basic pay.

System should allow A7 clerk to generate & print bills for selected employees with

selected details

System should be able to update the revised salary details into the Employees’

account.

System should allow GPF clerk to update the details into Employees’ GPF account.

System should be able to maintain the details into respective modules of Employees’

account & should present the same for view by an employee or authorized person as

and when requested.

CRC

System should allow the CRC clerk to open an account for the newly recruited

employee.

System should be able to update the employee A/c as soon as CRC clerk adds

information to it.

System should allow E2 clerk to scan & update various documents to employees’ A/c.

System should allow various authorized authorities to view the CRC file of an

employee.

System should add information to CRC file as & when updated by concerned officers

like Establishment branch, OSI etc.

System should allow CRC clerk to update information to the employees’ account

System should mark the file to concerned authority above CRC clerk for approval of

the updation made.

System should send an intimation message to employee about the change being

carried out/ updated.

System should maintain a log of all the changes carried out in the CRC file.

Promotions

System should allow E1 clerk to create a case for promotion.

System should move the case file as per the process flow.

System should provide SP (T) with an option to approve the case or to add remarks or

to add remarks & send it to concerned authority.

System should provide the users with a dropdown list to select & mark the various

______________________________________________________________________________________




authorities as required.

System should allow E1 clerk to add remarks & mark to concerned person.

System should be able to update the accounts of the promoted employees

System should generate a unique ID for every case created

ACR

System should allow dealing hand to scan & attach the ACR with the employees’

account

System should allow dealing hand to add any remarks along with the ACR

System should allow SP(T) to retrieve & view the attached ACR

System should allow SP(T) to add remarks to the attached ACR

System should allow SP (T) to mark the ACR to higher officials for their review

purpose.

System should provide SP (T) with dropdown options to choose the desired officer to

mark the ACR to.

System should allow the other officers to retrieve the ACR marked to him

System should allow the concerned officer to add remarks to the ACR

System should allow the officer to mark the ACR to desired officer/ dealing hand

System should update the final remarks of the concerned authority against the ACR &

should update the ACR into the employees’ account

System should allow the concerned officer/ dealing hand to retrieve the previous ACR

of an employee.

Grievance Redressal

System should allow dealing hand to create a request for Grievance

System should provide dealing hand with an option to chose amongst the officer

whom to mark the request

System should allow dealing hand to add remarks to the service request.

System should provide the SP with an option to retrieve the details of Grievance

System should allow SP to add remarks to the Grievance request.

System should allow SP to chose & mark the request further to senior officers.

System should provide SP with an option to route the request back to dealing hand.

System should allow the concerned senior officer to retrieve Grievance details

System should allow concerned senior officer to add remarks to the Grievance

request.

______________________________________________________________________________________




System should allow the dealing hand to update the final status of the request.

Duty Allocation

System should allow the dealing clerk to update the request into the system.

System should be able to generate a request no for the updates request

System should be able to route the request to the addressed officer

System should allow the dealing clerk to mark the request to concerned authority

through a drop down list of officers.

System should allow the concerned officer to retrieve the request details.

System should allow the concerned officer to add remarks to the request.

System should allow concerned officer to mark the request to any other officer or

dealing hand.

System should be able to tag the finally approved request with the employees’

account.

Leave

System should allow employee to submit a leave request by logging into his/her

account.

System should be able to manage the leave status of the employee under various

categories.

System should be able to route the leave request to concerned officer as per the

process flow

System should allow OSI to create a leave request on the behalf of employee account.

System should allow the concerned authority to retrieve the leave as well as

employee details upon receiving the request.

System should provide the concerned authority with an option to approve or reject

the service request.

System should be able to update the employees’ account after the leaves are

approved.

Training

System should allow dealing hand to create a case for training.

System should allow dealing hand to scan & attach documents to case.

System should allow dealing hand to mark the case to concerned authority from a

drop down list.

System should create an alert to the concerned authority about the creation of the

case.

______________________________________________________________________________________




System should maintain log of the case file.

System should retrieve the case details as requested by authority/ dealing hand.

System should allow viewing person to print a portion of the case file.

System should allow the concerned authority to add remarks to the case file.

System should allow concerned authority to mark the case to dealing hand or other

person from a list.

System should allow concerned authority to approve/ reject the case.

System should create an alert & intimate the dealing hand about updated case file.

System should update training certificate to CRC file of employee once approved by

concerned authority.

Common Components and Workflow Module

Common Components

Scope To provide common components for activities which are repetitive nature and

are applicable in multiple Applications/Modules

Functionality The functionalities of various Common Component are defined below:

Information

Component

i. Shall allow user to fetch requisite information regarding G2C Services

§ Shall provide information like:

Centers for collecting application forms

§ Procedural information related to service

§ Service fee

§ Service levels for the delivery of service

§ Process to validate authenticity of the certificate

§ Escalation matrix

ii. Shall allow user to upload and update content on information pertaining to

G2C services

iii. Shall automatically publish information on the Punjab Police/CCTNS Portal

once uploaded

iv. Shall keep track of contents which have not been updated for a given period.

v. Shall communication with the Alerts & Notification component and alert the

users for updating content which have not been updated for a given period

______________________________________________________________________________________



Common Components

Form Availability

Component

i.Shall allow users to fetch requisite Application Forms for all G2C Services

ii.Shall allow user to upload and update standardized application forms

pertaining to G2C services

iii.Shall automatically publish application forms Punjab Police/CCTNS Portal once

uploaded

iv.Shall keep track of application forms which have not been updated for a given

period.

v. Shall communication with the Alerts & Notification component and alert the

users for updating application forms which have not been updated for a given

period

Application Receipt

Component

i. Shall allow users to register applications in the System by selecting relevant e-

forms

ii. Shall communicate with the Data validation component for validating entered

data

iii. Shall allow users to scan and upload supporting documents for an application

iv. Shall generate Acknowledgement Identification number once the application

data has been validated and submitted for registration. This shall act as a proof

of submission of documents & act as a Reference number for all further

processing / enquiries / escalations.

v. Shall generate an Acknowledgement receipt and allow user to print it so that

it can be given to the applicant. This receipt shall contain following details

§ Acknowledgement Identification Number

§ Applicant details

§ Service Type

§ Date of Issue

§ Expected date of delivery

Payment Component i. Shall allow user to enter payment details against an AIN

ii. Shall allow user to select payment modes like Cash/Cheque/Credit Card/Debit

Card/Net Banking

iii. Shall interact with the Accounting system to register payments directly into

the accounting system

iv. Shall populate the acknowledgement receipt with the payment information

______________________________________________________________________________________



Common Components

Status Tracking

Component

i. Shall detect status updates whenever status of application is updated

ii. Shall communicate with the Alerts & Notifications component and alert the

user whenever there is a status update against an application

iii. Shall check if applicant’s mobile no. has been registered and will

communicate with the SMS gateway to send status updates directly to the

applicant’s mobile no.

iv. Shall allow user to check status of an application by with the help of AIN. i.e.

will fetch the status of the application based on the AIN

Application

Verification

i. Shall allow searching in databases for Verification

ii. Shall allow to generate alert to concerned officials for Physical verification

iii. Shall allow to upload/prepare and submit verification report

Application Approval i. Shall allow user to update and submit acceptance reason

ii. Shall allow to update status against AIN

iii. Shall generate alert for acceptance

iv. Shall allow to print acceptance report

Application Rejection i. Shall allow user to update and submit rejection reason

ii. Shall allow to update status against AIN

iii. Shall generate alert for rejection

iv. Shall allow to print rejection report

Application Delivery i. Shall alert delivery officer after acceptance

ii. Shall alert citizen to collect certificate/document

iii. Shall allow to generate certificate with digital signature and print the same

Workflow i. Shall allow movement of file/request on various parameters

ii. Shall provide facility to mark the application to pre-defined hierarchy

iii. Shall allow FIFO principle for taking action on application

iv. Shall alert for delay in action

v. Shall provide facility to mark the application to other officer

_____________________________________________________________________________________________________________________



ANNEXURE IX: Present Status of SWAN

District Sub-

Division Block Police Stations Police Station Address

Contact Person (incl. full contact

details) Nearest SWAN

PoP

Distance from

SWAN PoP Comments (MGSIPAP), Chd Gurdaspur

Dorangala 1. City Gurdaspur PS CITY GSP, 143521 01874-242942 DC Office

Gurdaspur 0.5 KM

Dhariwal 2. Sadar Gurdaspur PS SADAR GSP, 143521 01874-242588

DC Office Gurdaspur

2 KM

Kahnuwan 3. Dhariwal PS DHARIWAL, 143519 01874-275122

BDPO Office Dhariwal

1 KM

Dinanagar 4. Kahnuwan PS KAHNUWAN, 143528

01872-258236 BDPO Office Kahnuwan

0.3 KM

Pathankot

5. Purana Shala PS PURANA SHALLA, 143531

01874-288441 DC Office

Gurdaspur 13 KM

Sujanpur 6. Dorangla PS DORANGLA, 143526 01874-251401

BDPO Office Dorangla

1 KM

Bamyal 7. Dinanagar PS DINDNAGAR, 143531

01875-220048 BDPO Office Dina Nagar

0.5 KM

Narot Jaimal Singh 8. City Pathankot

PS DIV. 1 PTK, 145001 0186-2220036 SDM Office Pathankot

0.5 KM

Batala

9. Sadar Pathankot PS SADAR PTK, 145025 0186-2254006

SDM Office Pathankot

5 KM

Batala 10. Shahpur Kandi PS SHAHPUR KANDI, 145029

01870-263420 BDPO Office

Sujanpur 0.5 KM

Fatehgarh

Churian 11. Dhar Kalan PS DHAR KALAN, 145030

01870-251548 BDPO Narot Jaimal Singh

5 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Shri har

Gobindpur 12.Narot Jaimal Singh PS NAROT JAMIL SINGH, 145026

0186-2269245 BDPO Narot Jaimal Singh

1 KM

Qadian 13. Div. 2 Pathankot PS DIV.2 PTK, 145005 0186-2250990


2 KM

Dhar Kalan 14. Sujanpur

PS SUJANPUR, 145023 0186-2244936 BDPO Office

Sujanpur 0.5 KM

Dhar Kalan 15.Tibber Tibber 9463001002 BDPO Office 8 KM

Dera Baba Nanak 16.Behrampur

Old Hospital near brahamchari mandir 9592918831 BDPO Office 11 KM

Dera Baba Nanak 17.Kanwan

Kanwan 9780008325 BDPO Office 16 KM

18.Taragarh Taragarh 9780002628 BDPO Office 15 KM

19.Ghuman Kalan Ghuman Kalan

9878160304, 9915621040 BDPO Office 12 KM

20.Bhaini Mian Khan Bhaini Mian Khan

978002660, 9463059003 BDPO Office 7 KM

21. City Batala Near Nehru Gate Batala

01871-240025 SDM Office

Batala 2 KM

22. Sadar Batala Industrual Area Aliwal road Batala

01871-240040 SDM Office

Batala 2 KM

23. Shri Hargobindpur

Opposite Bus Stand S.H.G.pur

01872-255422 BDPO

Hargobindpur 1 KM

24. Quadian Railway road Qadian 01872-222522

BDPO Office Qadian

1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

25. Ghuman Main Bazar Ghuman 01872-265431

BDPO Hargobindpur

1 KM

26. Ranger Nangal Village Sallo Chahal PO Chahal Kalan

01871-261042 SDM Office

Batala 7 KM

27. Dera Baba Nanak

Near Bus Stand Dera Baba NaNAK

01871-247222 SDM Office Dera Baba

Nanak 2 KM

28.Fatehgarh Churrian

Opposite Govt. Sen. Sec. School for Boys

01871-256409 BDPO Office F.G.Churrian

2 KM

29. Kalanaur PS KALANAUR, 143512 01874-280331

BDPO Office Batala

300 M.

30. Civil Lines Opposite Bus Stand Batala

01871-242625 SDM Office

Batala 500 M

31. Qila Lal Singh Adda Qila Lal Singh 01871-258955

SDM Office Batala

9 KM

32. Kotli Surat Mallian

Adda Kotli Surat Malhi 01871-262100, 95929-12865 BDPO Office 16 KM

33. Gania Ke Bangar VPO G.K.Banger 01871-266286

BDPO Office F.G.Churrian

13 KM

34. Sekhwan PS Sekhwan, BTL 95929-12845

BDPO Office F.G.Churrian

9 KM

35. GRP Patankot PS GRP Pathankot 0186-2220206


1.5 KM

Amritsar

Majitha 1. ‘A’ Divn Ram Bagh Chowk, Asr -143001

0183-2557673 DC Office Amritsar

3 KMS

Jandiala 2. ‘B’ Divn Sultanwind Gate.Asr - 0183-2557673 DC Office 5 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Guru 143006 Amritsar

Baba Bakala 3. ‘C’ Divn

Gilwali Gate, Asr - 143001


7 KMS

Rayya 4. ‘D’ Divn Near Chowk Lahori Gate, Asr - 143001


6 KMS

Tarsikka 5. ‘E’ Divn Near Corporation Office, Asr - 143006


4 KMS

Ajnala

6. Sadar Amritsar Vajay Nagar Batala Raod,Asr - 143001


2 KMS

Ajnala 7. Civil Lines

Near Court Complex Ajnala Road,Asr - 143001


500 MTRS

Chogawan 8. Chheharta Wagha Border G.T. Road,Asr - 143005


7 KMS

Harsa

Chinna 9. Islamabad P.O Bara Makan, Asr 143001


5 KMS

10. Sultanwind

Adda Daburjit Jalandhar G.T Road, Asr - 143021


Jandiala 5 KMS

11. Amritsar Cantonment

Police station Cantonment ,Asr - 143001


Jandiala 3 KMS

12. Gate Hakima Chowk Gate Hakiman, Asr - 143001

Not Available BDPO Office

Jandiala 6.5 KMS

13. Maqbool Pura

G.T Road Jalandhar, Opp. Guru Ram Dass Dental Hospital, Asr - 143001


Jandiala 5 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

14. Airport Raja Sansi International Airport, Asr - 143001


Jandiala 8 KMS

15. Women Police Station

Near P S- D Division, Lahori gate, Amritsar 9781130320 DC Office 5 KM

16. Lopoke

PS Lopoke P.O Chogawan Tehsil Ajnala Distt. Amritsar PIN Code 143109

01858-244772 BDPO Office Chogawan

500 YARD

17. Ramdas

PS Ramdas VPO Ramdas Tehsil Ajnala Distt. Amritsar -143603

01858-232253 SDM OFFICE 20 KM

18. Ajnala

PS Ajnala VPO Ajnala Tehsil Ajnala Distt. Amritsar -143102

01858-221024 SDM Office

Ajnala 100 YARD

19. Majitha

PS Majitha P.O Majitha Distt. Amritsar PIN Code 143601


Majitha 100 MTR

20. Kathu Nangal

Police Station Kathunangal Distt. Amritsar PIN Code 143502


Majitha 8 KM

21. Jandiala

PS Jandiala P.O Jandiala Guru Distt. Amritsar PIN Code 143001


Jandiala 200 MTR

22. Beas

PS Beas P.O Beas Distt. Amritsar PIN Code 143201

01853-273129 SDM Office Baba Bakala

5 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

23. Mehta

PS Mehta VPO Mehta Tehsil Baba Bakala Distt. Amritsar PIN Code 143114

01853-256232 SDM Office Baba Bakala

17 KM

24. Raja Sansi

PS Rajasansi P.O RajaSansi Tehsil Ajnala Distt. Amritsar PIN Code 143001

01858-233330 BDO OFFICE

KUKARNWALA 5 KM

25. Gharinda

PS Gharinda P.O. Gharinda Distt Amritsar PIN Code 143107

0183-2336024 BDPO Office Chogawan

6 KM

26. Jhander

PS Jhander VPO Jhander Tehsil Ajnala Distt. Amritsar - 143606

Not Available BDO OFFICE

KUKARNWALA 8 KM

27. Bhindi Saidan

PS Bhindi Saidan VPO Bhindi Saidan Tehsil Ajnala Distt.Amritsar PIN Code 143110

Not Available BDO OFFICE CHOGAWAN

14 KM

28. Mattewal

PS Mattewal VPO Chogawan Sadhpur Distt. Amritsar PIN Code 143116


Tarsika 2 KM

29. Khilchian

PS Khilchian VPO Khilchian Distt. Amritsar PIN Code 143111


Rayya 5 KM

30. Tar Sikka PS Tarsikka VPO Tarsikka Distt Amritsar

97800-03312 BDO OFFICE

TARSIKKA 1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments PIN Code 143116

31. Kambo

PS Kamboj Near Meera Kot Chowk Distt. Amritsar PIN Code 143101

98141-49418 SDM 1 OFFICE

AMRITSAR 4 KM

32. Chatiwind

PS Chattiwind Power House Varpal Distt. Amritsar -143022

99885-25066 BDO OFFICE JANDIALA

13 KM

33. GRP Amritsar PS GRP Amritsar 0183-2212539

DC Office Amritsar

1.5 K m

Kapurthala

Dhilwan 1. Sadar, Kapurthala

Opp. New Grain Markit, Sultanpur Road, Kapurthala

97790-99433 DC Office

Kapurthala 1 KM

Bholath

2. Sultanpur Near Bus Stand Sultanpur Lodhi

99157- 00142 SDM Office

Sultanpur Lodhi 9 KM

Nadala 3. Dhilwan Opp. Sr. Sec. School, Nadala Road Dhillwan

01822- 274100 SDM Office

Bholath 100 MTRS

Phagwara 4. Subhanpur Subhanpur Chonk G.T. Road, Subhanpur

01822- 260100 DC Office

Kapurthala 1 KM

Sultanpur Lodhi 5. Bholath

Near Bus Stand Kartarpur Road, Bholath

01822- 244231 DC Office Sultanpur

14 KMS

6. Sadar Phagwara Banga Road, Phagwara 01824- 260908

SDM Office Sultanpur

1 KM

7. Kotwali Kapurthala

Opp. Punj Mandri, Sraffa Bazar Kapurthala

98784- 29241 SDPO Office Phagwara

1 KM

8. City Phagwara Banga Road, Phagwara 01824- 264840 SDPO Office 1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Phagwara

9. City Kapurthala Old Police Line Mohala Haqim Jafarwali

Not Available DC Office

Kapurthala 2 KM

10.Talwandi Chaudarian

Govt. ITI Building. Sultanpur to Goindwal Road

01828- 251025 SDM Office


11. PS NRI Kapurthala

Opp. New Grain Markit, Sultanpur Road, Kapurthala


Kapurthala 4 KM

12.Fattu Dhinga Kapurthala to Goindwal Road, Fathudhinga


Kapurthala 10 KM

13. Kabirpur (Ahli Kalan)

Grain Markit Vill. Kabirpur

Not Available SDM Office


14. Satnampur Jandeala Road, Mohala Satnampura

01824- 260600 SDM Office Phagwara

2 KM

15. Rawalpindi (Jagatpur Jattan)

Phagwara to Hoshiarpur Road Rawalpindi

01824- 252699 SDM Office Phagwara

9 KM

16. Begowal Tanda Road, Begowal 01822- 248177

SDM Office Bholath

8 KM

Jalandhar

Jalandhar East 1. Sadar Jalandhar

PS Sadar Vill. Jamsher, Sub Div.,Jalandhar 144090 PS Code 09

0181-2775149 DC Office Jalandhar

2 KM

Adampur 2. Divn. No.1 Indl., Area, Jalandhar, 0181-2293101

DC Office Jalandhar

2 KM

Jalandhar West 3. Divn. No. 2

PS Div No.2, Near Patel Chowk., Jalandhar


1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Bhogpur 4. Divn. No. 3 PS Div No.3, Near Patel Chowk., Jalandhar


2 KM

Nakodar 5. Divn. No. 4 Near Civil Hospital Jalandhar PIN 144001


2 KM

Nakodar 6. Divn. No. 5 PS Div No.5 Jalandhar 0181-2245226

DC Office Jalandhar

1 KM

Shahkot 7. Divn. No. 6

PS Div No.6, Model Town, Jalandhar Pin - 144004


2 KM

Shahkot 8. Divn. No. 7 PS DIV No.7, Garha, Jalandhar


1 KM

Lohian 9. Divn. No. 8 PS Div No.8, Indl., Estate, Jalandhar,


2 KM

Philaur

10. Jull Cantt PS Cantt, M.No.19, Mool Raj Road 144005


2 KM

Nurmehal 11. PS NRI Jalandhar Near Civil Hospital Jalandhar PIN 144001


2 KM

Rurrka

Kalan 12. Bawa Khel PS Basti Bawa Khel , West, 14, Jalandhar


2 KM

13. Rama Mandi PS Ramamandi, Jalandhar

DC Office Jalandhar

500 MTRS

14. Bhargo Camp PS Bhargo Camp, Jalandhar Pin-144004


2 KM

15. Nawi Baradari

PS New Baradari, G.T Road, Near Bus Stand, Jalandhar


500 MTRS

16.Women Police Station

Near Police Lines, Jalandhar 9501037837

DC & SDM Office 1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

17. Kartarpur PS Kartarpur, Jalandhar 0181-5006055

DC Office Jalandhar

2 KM

18. Adampur PS Adampur, Jalandhar Pin - 1441102


Adampur 2 KM

19. Bhogpur

PS Bhogpur, Jalandhar, Pin - 144201 Sub Division Office Adampur


Bhogpur 2 KM

20. Phillaur PS Phillaur, Jalandhar, 144410


Phillaur 500 MTRS

21. Nakodar PS Nakoder, Jalandhar Not Available

SDM Office Nakodar

2 KM

22. Shahkot Moga Road ShahkotPin 144702

01821-260036 SDM Office

Shahkot 1 KM

23. Lohian

PS Lohian Khas, Jalandhar, Sub Division Office


Lohian 2 KM

24. Mahitpur

PS Mehatpur, Jalandhar, Pin -144041


Nakodar 2 KM

25. Bilga PS Bilga, V.P.O Bilga, TEH Phillaur, Jalandhar

01826-245046 SDM Office

Phillaur 2 KM

26. Nurmahal PS Nurmahal, Jalandhar Not Available

BDPO Office Nur Mahal

500 MTRS

27. Goraya PS Goraya, Jalandhar, Pin -144409

01826-2262123 BDPO Office Rurka Kalan

1 KM

28. Maqsudan PS Maqsudan, Jalandhar

N.A DC Office Jalandhar

2 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

29.Lambran PS Lambra, Nakoder road, Jalandhar


2 KM

30. GRP Jalandher PS GRP Jalandhar 0181-2225443

DC Office Jalandhar

2 KM

Hoshiarpur

Hoshiarpur

1. Sadar Hoshiarpur

PS Sadar near Mahilpur Adda Chd Road HPR

Not Available BDPO Office Hoshiarpur

2 KM

Hoshiarpur

1 2. Hariana Ps Hariana Dasuya Road Hariana HPR


Bhunga 4 KM

Hoshiarpur 2 3. Tanda

PS Tanda, Jalandhar / Pathankot Road, Near Railway Crossing, Tanda HPR


Tanda 1 KM

Bhunga 4. Dasuya PS Dasuya, Jalandhar Pathankot Road


Dasuya 2 KM

Dasuya

5. Hajipur

PS Hajipur, Dasuya/ Talwara Road, Hajipur HPR


Hajipur 2 KM

Tanda 6. Mukerian

PS Mukerian, Jalandhar/ Pathankot Road, Mukerian HPR

Not Available SDM Office Mukerian

2 KM

Garh Shankar 7. Talwara

PS Talwara, City Talwara, HPR


Talwara 1 KM

Mahilpur 8. Mahilpur

PS Mahilpur, Chandigarh Road, Mahilpur, HPR


Mahilpur 2 KM

Mukerian

9. Garhshankar

PS Garhshankar, Chandigarh Road, Garhshankar, HPR


Garhshankar 2 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Mukerian 10. City Hoshiarpur PS City Near Clock Tower HPR


Hoshiarpur 3 KM

Talwara 11. Bullowal PS Bullowal Tanda Road Bullowal HPR


Tanda 2 KM

Hazipur 12. Mehtiana ps Mehtiana Phagwara Road, Mehtiana HPR


Mahilpur 2 KM

13. Gardiwala

PS Garhdiwala,Hoshairpur / Dasuya Road, HPR


Tanda 2 KM

14. Model Town

PS Model Town Near Roshan Ground, Model Town, HPR

Not Available BDPO Office Hoshiarpur

2 KM

15.PS NRI Hoshiarpur PS NRI, Near Sadar Chowk HPR


Hoshiarpur 500 MTRS

16.Chabbewal

PS Chhabbewal, Chandigarh Road, Chabbewal, HPR


Mahilpur 2 KM

Nawan Shehar

Aur 1.Sadar Nawan Shahar

Police Station Sadar NSR Distt. SB Nagar 144514

01823-225943 DC Office

Nawan Shaher 2 KMS

Banga 2. Banga PS Sadar Banga Distt. SBS Nagar 144505

01823-26034, 01823-501058

BDPO Office Banga

½ KM

Balachaur

3. Rahon Police RahonDistt. SB Nagar 144517


Aur 8 KMS

Saroya 4. Balachaur

Police Station Balachaur Distt. SB Nagar 144521

01885-22023 SDM Office Balachaour

½ KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

5. Pojewal PS Pojewal Distt. SBS Nagar 144524


Saroya 6 KMS

6. City Nawanshahar Old Court Road NSR 144514

01823-225043 DC Office

Nawan Shaher ½ KM

7. Behram PS Behram Distt. SBS Nagar 144504


Banga 10 KMS

8. Kathgarh PS Kathgarh Distt. SBS Nagar 140522

01885-250651 SDM Office Balachaour

10 KMS

9.PS NRI Nawan Shehar

PS NRI Distt. SBS Nagar 144514

01823-224489 DC Office

Nawan Shaher 2 KMS

10. City Banga PS City Banga Distt. SBS Nagar 144505


Banga ½ KM

11. Mukandpur PS Mukandpur Distt. SBS Nagar 144530


Banga 9 KMS

Rupnagar

Chamkaur Sahib

1. Nangal

SHO, PS Nangal, Rupnagar


Anandpur Sahib

21 KMS

Anandpur Sahib

2. Anandpur Sahib

SHO, PS Anadpur Sahib, Rupnagar


Anandpur Sahib

1 KMS

Anandpur

Sahib 3. Nurpur Bedi SHO, PS Nurpur Bedi, Rupnagar


Noorpur Bedi 2 KMS

Noorpur

Bedi 4. Ropar SHO, Police Station Sadar Rupnagar

01881-0221178 SDM Office Rupnagar

2 KMS

Morinda 5. Chamkaur Sahib

SHO, Police StationChamkaur Sahib, Distrit Rupnagar

01881-260123 BDPO Office Chamkaur

Sahib 500 MTRS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

6. Morinda

SHO, Police Station Morinda, Distrit Rupnagar


Morinda 2 KMS

7. City Ropar SHO, Police Station City Rupnagar


Rupnagar 1.5 KMS

8.SinghBhagwantpura

SHO, Police Station Singh Bhagwantpur, district Rupnagar

9417589343 SDM Office Rupnagar

2 KMS

9. Kiratpur Sahib

SHO, P S Kiratpur Sahib, Rupnagar

01887-238622 SDM Office Anandpur

Sahib 1.5 KMS

Ludhiana

Ludhiana 1 1. Divn. No. 1 PS DIV. NO.1 - 141008 2555703

BDPO Office Ludhiana-II

5 KM

Ludhiana 2 2. Divn. No. 2 PS DIV. NO.2 - 141008 2555704


2 KM

Jagraon 3. Divn. No. 3 PS DIV. NO.3 - 141008 2555705


5 KM

Samrala 4. Divn. No. 4 PS DIV. NO.4 - 141008 2555706


5 KM

Raikot

5. Divn. No. 5 PS DIV. NO.5 - 141001 2414955

DC Office Ludhiana

2 KM

Raikot 6. Divn. No. 6 PS DIV. NO.6 - 141003 2455299

DC Office Ludhiana

2 KM

Sudhar 7. Focal Point PS FOCAL POINT - 141010

2555648 DC Office Ludhiana

5 KM

Pakhowal 8. Model Town PS MODEL TOWN - 141002

2414945 DC Office Ludhiana

2 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Khanna 9. Sarabha Nagar PS SARABHA NAGAR - 141003

2555395 BDPO Office Ludhiana-II

5 KM

Khanna 10. Sadar Ludhiana PS SADAR - 141001 2414946


5 KM

Samrala 11. Sehnewal PS SAHNEWAL - 141120

2555780 BDPO Office

Doraha 1 KM

Macchhiwara 12. Jodhewal

PS JODHEWAL - 141008 2555770 BDPO Office Ludhiana-II

5 KM

Jagraon

13. Haibowal PS HAIBOWAL - 141001 2555498

DC Office Ludhiana

2 KM

Sidhwan

Bet 14. Vardhman (Div.No.7)

PS DIV. NO.7 - 141010 2455697 BDPO Office Ludhiana-II

5 KM

Payal

15. Kailash Chowk (Div.No.8)

PS DIV. NO.8 - 141001 2414944 DC Office Ludhiana

2 KM

Doraha 16. Shimla Puri PS SHIMLAPURI - 141003

2547715 BDPO Office Ludhiana-II

5 KM

Dehlon 17. Kum Kalan PS KOOM KALAN - 141126

Not Available BDPO Office Ludhiana-II

1 KM

18. Salem Tabri PS SALEM TABRI - 141008

2555710 BDPO Office

Doraha 2 KM

19. Ladhowal PS LADHOWAL - 141008

2801775 BDPO Office

Dehlon 2 KM

20. PS NRILudhaina PS NRI- 141001 2413888

BDPO Office Dehlon

1KM TO 10KM

21. Dehlon PS DEHLON Not Available

BDPO Office Dehlon

1 KM

22. Daresi PS DARESI - 141008 Not Available

BDPO Office Doraha

5 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

23. P.A.U. PS PAU Not Available

BDPO Office Doraha

2 KM

24. Dugri PS DUGRI Not Available

BDPO Office Doraha

1 KM

25. Jamalpur PS JAMALPUR Not Available

BDPO Office Koom Kalan

5 KM

26. Meharban PS MEHARBAN Not Available

BDPO Office Doraha

2 KM

27. Motinagar PS MOTI NAGAR Not Available

BDPO Office Doraha

2 KM

28. Daba PS DABA Not Available

BDPO Office Doraha

5 KM

29.Women Police Station

Near Lakkar pul, Old Court roads 9512917346 DC & DM Office

2.5 KM

30. Sadar Jagroan

Old Bungalow, Near Sherpur Chowk JAGRAON Distt Ludhiana Pb.-142026


Jagraon 2 KMS

31. Sudhar

Near BDPO Office, V.& P.O. SUDHAR Ludhiana-141104


Sudhar 500 MTRS

32. Sidhwan Bet

Near Civil Hospital, SIDHWAN BET, Teh. Jagraon -142033

01624-240230 BDPO Office Sidwan Bet

500 MTRS

33. Raikot Near BSNL Exchange, RAIKOT -141109

01624-264139 SDM Office

Raikot 2 KMS

34. Dakha

Opp. Grain Market, MANDI MULLANPUR-141101

0161-2878036 SDM Office

Khanna 9 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

35. City Jagraon

Old Civil Hospital building, Adda Raikot, JAGRAON Ludhiana -142026


Jagraon 3 KMS

36. Jodhan

Ldh-Pakhowal Road, VPO JODHAN Ludhiana-142029

Not Available DC Office Ludhiana

10 MTRS

37. GRP Ludhiana PS GRP Ludhiana Not Available

DC Office Ludhiana

2.25 KMS

38. Sadar Khanna

P S Sadar, Khanna, G.T road near SSP office Khanna. 141401

01628-229300 SDM Office

Khanna 200 MTRS

39. City Khanna

Police Station City, Khanna, G.T road Khanna. 141401

01628-225594 SDM Office

Khanna 200 MTRS

40. Samrala

Police Station Samrala, Ludhiana road Samrala. 141114

01628-263328 SDM Office

Samrala 200 MTRS

41. Machhiwara

Police Station Machhiwara, main road Samrala side Machhiwara. 141115

01628-250047 BDPO Office Machhiwara

200 MTRS

42. Payal

Police Station Payal, near DSP office, Payal. 141416

01628-276235 SDM Office

Payal 3KMS

Sangrur

Sangrur 1. Sangrur PS SDR SGR DISTT. SGR PIN :148001

1672 231378 SDM Office Malerkotla

1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Amargarh 2. Longowal PS LONGOWAL DISTT. SGR PIN :148106

1672 283577 DC Office Sangrur

17 KMS

Dirba 3. Bhawanigarh PS Bhawanigarh Distt. SGR :148026

1672 272041 BDPO Office Bhawanigarh

1 KM

Longowal 4. Sunam PS SDR SUNAM DISTT. SGR PIN :148028


1 KM

Bhawanigarh 5. Dirba

PS Dirba Teh. Sunam Distt. SGR :148035


24 KMS

Malerkotla 6. Lehra

PS Lehra Distt. SGR :148031


1 KMS

Malerkotla – 1 7. Khanauri

PS Khanauri Teh. Moonak Distt. SGR :148027

1676 250133 SDM Office

Moonak 35 KMS

Malerkotla

– 2 8. Moonak PS Moonak Distt. SGR :148033


Moonak 1 KM

Dhuri

9. Dhuri

PS SDR DHURI THE. DHURI DISTT. SGR PIN : 148024


1 KM

Dhuri 10. Amargarh

PS Amargarh The. Dhuri Distt. SGR PIN :148022


25 KMS

Sherpur 11. Ahmedgarh

PS. SDR. QAHEMADGARH SGR. PIN 148021


20 KM

Sunam

12. City Dhuri

PS CTY DHURI THE. DHURI DISTT. SGR PIN :148024


Dhuri 1 KM

Sunam 13. City Sunam PS City Sunam Distt. SGR :148028


1 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Moonak

14. CityMalerkotla

PS CITY -1 MLK THE. MLK. DISTT. SGR PIN 148023


1 KM

Andana 15. City Sangrur PS CTY SGR DISTT. SGR PIN :148001

1672 236365 DC Office Sangrur

1 KM

Lehra Gaga 16. Chhajli PS Chhajli The. Sunam Distt. SGR :148030

1676 260032 BDOP Office Mahal Kalan

12 KMS

17. Cheema PS Cheema Teh. Sunam Distt. SGR :148029


12 KMS

18. CityMalerkotla-2

PS CITY -2 MLK THE. MLK DISTT. SGR. PIN: 148023


1 KM

19. Sandaur

PS SANDOUR THE. MLK. DISTT. SGR PIN : 148020


17 KMS

20. CityAhmedgarh PS CITY AH. GARH THE MLK. PIN 148023


22 KM

21.Dharamgarh

PS Dharamgarh TEh. Sunam Distt. SGR -148028


15 KMS

22. GRP Sangrur PS GRP Sangrur 01672-231526

DC Office Sangrur

750 MTRS

Patiala

Bhunarheri 1. Civil Lines PS. CIVIL LINE PTL 147001

0175-2311105 DC Office

Patiala 3 KMS

Sanour 2. KotwaliPatiala PS KOTWALI PTL 147001

0175-2311100 DC Office

Patiala 500MTRS

Rajpura

3. SadarPatiala PS. SADAR PTL 147001 0175-2311103

DC Office Patiala

18 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Rajpura 4. Julkan PS JULKAN DISTT. PTL 147111

0175-2631037 DC Office

Patiala 10 KMS

Ghanour 5. KotwaliNabha PS KOTWALI NABHA 147201

01765-220647 SDM Office

Nabha 500MTRS

PATTRAN

6. SadarNabha PS SADAR NABHA 147201

98764-32320 SDM Office

Nabha 3 KMS

Samana 7. Bhadson PS. BHADSON DISTT. PTL 147202

01765-260140 DC Office

Patiala 2.5 KMS

Samana 8. Samana PS.SADAR SAMANA DISTT. PTL 147101

01764-225485 SDM Office

Samana 1 KMS

Nabha

9. Ghagga PS GHAGGA DISTT. PTL 147102

01764-252227 SDM Office

Pattran 2 KMS

Nabha 10. Patran PS. PATRAN DISTT. PTL 147105

01764-242100 SDM Office

Samana 4 KMS

11. City Rajpura PS. CITY RAJURA DISTT. PTL 140401

01762-220161 SDM Office

Rajpura 1 KMS

12. SadarRajpura PS SADAR RAJPURA DISTT. PTL 140401

01762-220164 SDM Office

Rajpura 16 KMS

13. Banur PS BANUR DISTT. PTL 140601

01762-251423 SDM Office

Rajpura 1 KMS

14. Ghanaur PS GHANOR DISTT. PTL 140702

01762-267433 SDM Office

Rajpura 14 KMS

15. Tripuri PS.TRIPURI PTL 147001 0175-2311107

DC Office Patiala

2 KMS

16. Bakshiwala Bakshiwala 9815700462

DC & SDM Office, Patiala 7 KM

17. Urban Estate Plot No-691, Phase-1, 0175-5128319, DC & SDM 2 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Patiala 9592912463 Office, Patiala

18. Shamboo

Village-Shamboo, Khurd main road 9592912442

SDM Office 15 KM

19. KheriGandiya

Village- Kheri Gandiya, Teh- Rajpura 9592390900


20. Sanour

Village-Sanour, The- Patiala

0175-5100909, 9876432065


21. Lahori Gate(Div. No.4)

Opposite Rose garden, near bus stand

0175-5020293, 0175-5020284, 9592912518

DC & SDM Office

3 KM

22. Pasiana

Teh- Patiala, Dist-Patiala

0175-5022851, 9592912530


23. City Samana

Near Ambedkar Chowk

01764-220100, 9592912426

SDM Office 1 KM

24. WomenPolice Station

Near Office of IGP/Zone-I, Baradari 9876432056 DC Office 1.5 KM

25. GRP Patiala GRP PS PTL 0175-2212050 DC Office 2 KM

Fatehgarh Sahib

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Fatehgarh Sahib

1. FatehgarhSahib

POLICE STAION FATEHGARH SAHIB -140412

01763-505104, 505103

SDM Office FatehGarh

Sahib 200 YARDS

Sirhind 2. Sirhind P S SIRHIND -140412 Not Available

BDPO Office Sirhind

3 KM

Amloh

3. Mulepur POLICE STATION MULEPUR- 147001


Sirhind 10 KM

Amloh 4. Amloh POLICE STATION AMLOH- 147207


Amloh 1 KM

Bassi Pathana 5.MandiGobindgarh

POLICE STATION GOBINDGARH -147301

01763*255377 SDM Office

Amloh 8 KM

Bassi

Pathana 6. Bassi Pathana P S BASSI PATHANA - 140412

01763-250024 SDM Office

Bassi Pathana 1 KM

Khera 7. Khamano POLICE STATION KHAMANO-141127

01628- SDM Office KhamaNo

500 YARDS

Khamanon 8.Badali AlaSingh

P S BADALI ALA SINGH – 140


Bassi Pathana 14 KMS

Khamanon 9. GRP Sirhind PS GRP Sirhind Not Available

BDPO Office Sirhind

1 KM

Ferozepur

Ferozpur

1. Makhu Main Bazar Makhu 01682-270024

BDPO Office Makhu

2KM

Ferozpur 2. Mallanwala PS Mallan Wal, Distt. FZR

01682-276130 DC Office Ferozepur

20KM

Ghall

Khurd 3. Zira Near Dharamkot Road 01682-250183 SDM Office Zira 200MTR

Momdot 4. Sadar FZR The Mall Road, Near Tehsil Complex, FZR

01632-246202 SDM Office Ferozepur

½KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Fazlika 5. City FZR Opp. Civil Sergeon Office, FZR

01632-227418 SDM Office Ferozepur

2KM

Jalalabad 6. Cantt. FZR PS Cantt Ferozepur, Near Bus Stand, FZR

01632-246718 DC Office Ferozepur

1-½KM

Jalalabad 7. Ghal Khurd Moga Road, Near BDPO Office, Ghall

01632-256100 BDPO Office Ghall Khurad

100MTR

Guru Har Sahai 8. Mamdot

Near BSF Camp, Mamdot


Mamdot 1KM

Abohar

9. SDR Jalalabad Near FZR-Fazilka Road, Jalalabad

01638-250026 SDM Office

Jalabad 1KM

Abohar 10. City Jalalabad Near Bus Stand, Jalalabad

01638-250485 SDM Office

Jalabad ½KM

Khuian

Sarwar 11. Guru Hari Sahai PS Guru Harsahai 01685-230100

BDPO Office Guru Har Sahai

1-½KM

Zira

12. Sadar Fazilka Near GT Road, Fazilka 01638-261700

SDM Office Fazilka

1KM

Makhu 13. City Fazilka Near Court Road, Fazilka

01638-261800 SDM Office

Fazilka 1KM

14. Sadar Abohar Near Jain Nagri, Abohar 01634-220533

SDM Office Abohar

600MTR

15. City Abohar Near Jain Nagri, Abohar 01634-220100

SDM Office Abohar

600MTR

16. KhuhianSarvar Vill. MaujGarh Link Road

01634-272434 SDM Office

Abohar 25KM

17. Kulgari 5. PS Kulgarhi, Distt.FZR Not Available

BDPO Office Ghall Khurad

15KM

18. LakhoKeBehram PS Lakho ke Behram, FZR


Guru Har Sahai 30KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

19. Arni Wala PS Arniwala, FZR 01638-240368

SDM Office Fazilka

28KM

20. Bahaw Wala PS Bahav Wala, Distt FZR


Abohar 15KM

21.City-2 Abohar PS City-II Abohar, FZR 01634-228857

SDM Office Abohar

2KM

22. GRP Abohar PS GRP Abohar 01634-222383

SDM Office Abohar

1 KM

23. GRPFerozpur PS GRP Ferozepur. Not Available

SDM Office Ferozepur

1 KM

Mukatsar

Mukatsar 1. SadarMukatsar KKP road Muktsar-152026

01633-262028 DC Office Mukatsar

1.5 KMS

Malout 2. City Mukatsar Main Bazar Muktsar-152026


2 KMS

Malout 3. Sadar Malout Vill.Malout-152107 01637-264504

BDPO Office Malout

32 KMS

Lambi 4. City Malout City Bazar Malout-152107


Malout 33 KMS

Giddarbaha 5. Lambi

Dabwali-Malout road Lambi-152113


Lambi 50 KMS

Kot Bhai 6. Giddarbaha

Near Rly.Stn.Gidderbaha-152101

01637-231401 SDM Office Gidderbaha

35 KMS

7. Kotbhai Vill.Kotbhai-152101 01637-235514

SDM Office Gidderbaha

3 KMS

8. Bariwala Near dera Baba Moda ji Bariwala-152025


18 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

9. Kabarwala Abohar-Malout road Kabarwala-152107


Malout 41 KMS

10. Lakhewali Near railway station 8054370011


Moga

Moga I 1. Sadar Moga FZR G.T. Road ,Ghall Kalan Moga, 142048

01636-265711 DC Office Moga 06 KM

Dharam Kot 2. City Moga

Joginder Chowk Moga 142001

01636-36500 DC Office Moga 100 MTR

Nihalsing wala 3. Mehna

MOGA-LDH G T Road, Mehna 142001


Moga-I 11 KM

Baghapurana 4. Badni Kalan

Barnala Road, Badhni Kalan, 142037

01636-250030 SDM Office Nihal Singh

Wala 02 KM

Baghapurana 5. NihalSinghWala

Moga-BNL Road ,Main Chowk N.S. Wala 142055

01636-254122 SDM Office Nihal Singh

Wala 150 MTR

6. Bagha Purana N.S. Wala Road ,Main Chowk BPA 142038

1636240030 SDM Office Baghpurana

01 KM

7. Dharamkot Molrhi Chowk, DMK, 142042

01682-220100 BDPO Office Dharamkot

11 KM

8. Kot Isse Khan MOGA-ASR Road ,Main Chowk KIK, 142043


750 MTR

9. City Mogasouth Near Civil Hospital Moga 142001


Moga-I 02 KM

10. PS NRI Moga Back Side old court , G.T. Road Moga,

97800-01919 DC Office Moga 01 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments 142001

11. Fatehgarh Panjtoor

Village Fatehgarh Panjtoor, 142051


16 KM

12. Smalsar

BPA-Kotkapura Road,Dana Mandi, Smalsar 142049

01636-280595 SDM Office Baghpurana

10 KM

13. Ajitwal Moga-LDH, GT Road Ajit Wal


Moga-I 15 KM

Faridkot

Faridkot 1 KotwaliFaridkot PS CITY FDK-151203 01639-250102

DC Office Faridkot

500 MTRS

Jaitu

2. SadarFaridkot PS SDR FDK-151203 01639-252366

DC Office Faridkot

1.5 KMS

Kot Kapura 3. Sadiq PS SADIQ-151212 01639-221975

DC Office Faridkot

20 KMS

4. CityKotkapura PS CITY KKP-151204 01635-220468

DC Office Faridkot

1.5 KMS

5. SadarKotkapura PS SDR KKP-151204 01635-230641

BDPO Office Kotkapura

1.5 KMS

6. Jaitu PS JAITU-151202 Not Available

SDM Office Jaito

1 KMS

7. Bajakhana PS Bajakhana-151205 Not Available

DC Office Faridkot

7 KMS

8. GRP Faridkot PS GRP Faridkot Not Available

DC Office Faridkot

500 MTRS

Bhatinda

Bhatinda 1. KotwaliBathinda RLY.ROAD NEAR RLY 0164-2238200 BDPO Office 3 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments STATION BTD – 151001 Bathinda

Nathana 2. Cantt.Bathinda

NEAR BIBIWALA CHOWK BTD-BNL ROAD -151004

0164-2219900 DC Office Bathinda

3.5 KMS

Sangat 3. Thermal Plant, Bathinda

OPP. THERMAL PLANT MAIN GATE BTD – 151001


6 KMS

Talwindi Sabo

4. Sadar Bathinda

NEAR OVER BRIDGE MULTANIA PHATAK – 151001


Bathinda 2 KMS

Talwindi Sabo 5. Nahianwala

NEAR RLY. STN. GONIANA MANDI – 151201


18 KMS

Mour 6. Sangat NEAR RLY.STN. SANGAT - 151102


Bathinda 1 KMS

Rampura Phul 7. Rampura

GRAIN MARKET RAMPURA - 151103


Bathinda 4 KMS

Rampura 8. Phul NEAR DHAPALI GATE PHUL TOWN - 151104


Phul 2.5 KMS

Phul 9. Diyalpura NEAR BDPO OFFICE BHAGTA - 151107


Bathinda 1 KMS

Bhagta 10. Nathana NEAR BUS STAND NATHANA - 151102


Bathinda 2 KMS

11. Balianwali INSIDE FORT VILL. BALLANWALA – 151107


Rampura 10 KMS

12. TalwandiSabo

OPP. GRAIN MARKET TALWANDI SABO – 151302


Talwandi Sabo 1 KMS

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

13. Mour NEAR RLY. STN. MAUR – 151509


Maur 1 KMS

14. Raman NEAR RLY. STN. RAMAN - 151301

01655-240010 SDM Office

Talwandi Sabo 14 KMS

15. Kot-fatta NEAR GRAIN MARKET KOTFATTA


Maur 16 KMS

16. Civil Lines,Bathinda

MODEL TOWN, PHASE-III BTD - 151001


2 KMS

17. Canal Colony, Bathinda

LAL SINGH BASTI BTD – 151001


3 KMS

18. Sadar Rampura VILL. GILL KALAN – 151103


Rampura 5 KMS

19. Women Police Station

Opposite Mini Sect., Civil lines 9815738012

DC & SDM Office 100 Mtrs

20. GRP Batinda PS GRP Bathinda Not Available

SDM Office Abohar

4 KM

Mansa

Mansa 1. City Mansa

NEAR RAILWAY STATION MANSA151505

01652-225043 DC Office

Mansa 3KM

Budhlada

2. Sadar Mansa

NEAR RAILWAY STATION MANSA 151506

01652-234869 DC Office

Mansa 3KM

Bhikhi 3. Bhikhi

NEAR GOVT. BOY SCHOOL BHIKHI 151504


Bhikhi 1KM

Budhlada 4. Joga NEAR TELEPHONE EX- 01652-262064 DC Office 15KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments CHANGE 148109 Mansa

Sardulgarh

5. Budhlada

NEAR STATE BANK OF PATIALA RAILWAY ROAD BUDHLADA -151502

01652-253009 SDM Office Budhlada

1KM

Jhunir 6. Bareta NEAR BUS STAND BARETA 151501


17KM

7. Boha

MAIN BAZZAR NEAR GOVT PRIMARY SCHOOL BOHA 151503


17KM

8. Sardulgarh

PURANA BAZZAR NEAR GURUDAWAR SAROWAR SAHIB 151507

01659-250039 SDM Office Sardulgarh

5KM

9. Jhunir

NEAR GOVT SENIOR SEC. SCHOOL JHUNIR 151506


Jhunir 1.5 KM

10. Jourkian VILLAGE JAURIKAIN 151505


Jhunir 12KM

11. Kot Dharmu VILLAGE KOTDHARMU 151505


Jhunir 11KM

12.Sadar Budhlada

NEAR STATE BANK OF PATIALA RAILWAY ROAD BUDHLADA -151502

Not Available SDM Office Budhlada

1KM

Mohali

Dera Bassi 1. Zirakpur

PS & Post Office Zirakpur, Teh. Dera

01762-295600 BDPO Office Dera Bassi

2 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Bassi Distt. SAS Nagar

Dera Bassi 2. Phase 8 (Central)

PS Phase-8 Teh. & Distt. SAS Nagar (160062)

0172-2234630 DC Office

Mohali 2 KM

Kharar

3. Kharar

PS & Post Office City Kharar Teh. Kharar Distt. SAS Nagar (140103)


Mohali 1 KM

Kharar 4. Phase-I PS Phase-I Teh. & Distt. SAS Nagar (160055)

0172-2272850 DC Office

Mohali 2 KM

Majri 5. Sohana

PS Sohana, H.No. 1379, Sec-66 Distt. SAS Nagar (160062)

0172-6550453 DC Office

Mohali 2 KM

6. Dera Bassi

PS. & PO & Teh. Dera Bassi Distt. SAS Nagar (140507)


0.5 KM

7. Lalru

PS & Post Office Lalru Teh. Dera Bassi Distt. SAS Nagar (140501)


½ KM

8. Kurali

PS & PO Kurali Teh. Kharar Distt. SAS Nagar (140103)


Majri 3 KM

9. City Kharar

PS & PO Kharar Teh. Kharar, Distt. SAS Nagar


Kharar 1 KM

10. Mullanpur

PS & Post Office Mullanpur Teh. Kharar Distt. SAS nagar


Majri 1.5 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments (140901)

11. Naya Gaon

PS & Post Office Nayan Gaon,Teh. Moahali Distt. SAS Nagar (160103)

0172-2785778 DC Office

Mohali 3 KM

12. Balongi

PS & Post Office Balongi Teh. Mohali Distt. SAS Nagar (140301)


Mohali 3 KM

13. Mataur

PS Mataur & Post Office Phase-7 Mohali Distt. Sas Nagar (160071)


Mohali 2 KM

14. Phase-XI

PS & Post Office Phase-11, Teh. & Distt. SAS Nagar (160062)


Mohali 1 KM

Taran Taran

Taran Taran

1. City Tarn Taran

PS City Tarn Taran near Court Complex Tarn Taran (143401)

01852-227200 BDPO Office, Tarn Taran

500 MTRS

Tarn Taran 2. Sadar Tarn Taran

PS Sadar Tarn Taran near BDPO Office Tarn Taran (143401)


600 MTRS

Gandi Wind 3. Chabal

PS Chabal near Bus Stand Chabal (143301)


7 KM

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Naushera

Panuan 4. Patti PS Patti Main Bazar Patti (143416)

01851-244939 SDM Office, Tarn Taran

100 MTRS

Cholla Sahib 5. Harike

PS Harike near Bus Stand Harike (143412)


14 KM

Patti 6. Valtoha

PS Valtoha near Bus Stand (143418)


200 MTRS

Bhikhiwind 7. Goindwal Sahib

PS Goindwal Sahib near Kartar Flour Mill (143422)

01859-222216 SDM K.SAHIB 7 KM

Valotha 8. Verowal

PS Verowal VPO Verowal (143118)

01859-279114 SDM K.SAHIB 5 KM

Khadur Sahib

9. Bhikhiwind

PS Bhikhiwind near Main Chowk B.B. (143303)


200 MTRS

Khadur Sahib 10. Khalra

PS Khalra near Defence Drain (143305)


6 KM

11. Khem Karan

PS Khem Karan near Railway Station (143419)


8 KM

12. Sirhali

PS Sirhali near Bus Stand (143410)


4 KM

13. Chohla Sahib

PS Chohla Sahib near Main Bazar (143408)

95929-14279 CHOHLA SAHIB. 500 MTRS

14.Sarai Amanat Khan

PS Srai Amant Khan near Power House Srai Amant Khan (143414)


2 KM Barnala

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments

Barnala 1. Kotwali Barnala (sdr)

NEAR GADDA KHANNA COWCK BNL P.O BNL 148101

01679-238494 DC Office Barnala

3 KMS

Mahal Kalan 2. Mehal Kalan

NEAR GURDAWAR SAHIB P.O MEHAL KALAN 148104

01679-255135 BDPO Office Mahal Kalan

25 KMS

Tapa 3. Sherpur

Shehna

4. Sehna

NEAR BUS STAND SEHNA OPP. TELE PHONE EXCANGE SEHNA P.O SEHNA 148103


Sehna 17 KMS

5. Bhadaur NEA BUS STAND BHADAUR - 148102


Sehna 26 KMS

6. Tapa

NEAR TAJO KANCHIAN MAIN ROAD BNL TO BTA P.O TAPA -148108

01679-272094 SDM Office

Tapa 15 KMS

7. Dhanaula

OLD QILA DHANAULA P.OS DHANAULA 148105


13 KMS

8. City Barnala MAIN BAZAR, BNL P.O, BNL 148101


3 KMS

9. Rureke Kalan

Near Grain market, mansa road, Rureke Kalan 9815465578

SDM Office Barnala 10 Km

10. Tallewal Focal Point, Villlage- -

BDPO Office 15 Km

______________________________________________________________________________________________________________________



District Sub-




PoP

Distance from

SWAN PoP Comments Tallewal Sehna, Barnala

11. Thuliwal

Opposite Grain Market, Mangewal Road, Thuliwal -

DC/SDM Office Barnala 16 Km

21 56 119

______________________________________________________________________________________



ANNEXURE X: Service Levels

1. This document describes the service levels to be established for the Services offered by the SI to the state. The SI shall monitor and maintain the stated service levels to provide quality service to the state.

2. Definitions.

(a) “Scheduled Maintenance Time” shall mean the time that the System is not in service due to a scheduled activity as defined in this SLA. The scheduled maintenance time would not be during 16X6 timeframe. Further, scheduled maintenance time is planned downtime with the prior permission of the State.

(b) “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical client site infrastructure will be 24X7X365. The total operation time for the client site systems shall be 18 hours.

(c) “System or Application downtime” means accumulated time during which the System is totally inoperable within the Scheduled Operation Time but outside the scheduled maintenance time and measured from the time the state and/or its employees log a call with the SI team of the failure or the failure is known to the SI from the availability measurement tools to the time when the System is returned to proper operation.

(d) “Availability” means the time for which the services and facilities are available for conducting operations on the State system including application and associated infrastructure. Availability is defined as:

{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%

(e) “Helpdesk Support” shall mean the 16x6 basis support centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

(f) “Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment / Services that may lead to disruption in normal operations of the Data Centre, System or Application services.

3. Interpretations.

(a) The business hours are 09:00AM to 05:00PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the state. The SI however recognizes the fact that the state offices will require to work beyond the business hours on need basis.

______________________________________________________________________________________



(b) "Non-Business Hours" shall mean hours excluding “Business Hours”.

(c) 18X7 shall mean hours between 06:00AM -12.00 midnight on all days of the week.

(d)If the operations at Primary DC are not switched to DRC within the stipulated timeframe (Recovery Time Objective), it will be added to the system downtime.

(e) The availability for a cluster will be the average of availability computed across all the servers in a cluster, rather than on individual servers. However, non compliance with performance parameters for infrastructure and system / service degradation will be considered for downtime calculation.

(f) The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements. However, if the performance of the system/services is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of the state or an agency designated by them, then the state will have the right to take appropriate disciplinary actions including termination of the contract.

(g) A Service Level violation will occur if the SI fails to meet Minimum Service Levels, as measured on a half yearly basis, for a particular Service Level. Overall Availability and Performance Measurements will be on a monthly basis for the purpose of Service Level reporting. An “Availability and Performance Report” will be provided by the SI on monthly basis in the state suggested format and a review shall be conducted based on this report. A monthly Availability and Performance Report shall be provided to the state at the end of every month containing the summary of all incidents reported and associated SI performance measurement for that period. The monthly Availability and Performance Report will be deemed to be accepted by the state upon review and signoff by both SI and the state. Where required, some of the Service Levels will be assessed through audits or reports e.g. utilization reports, measurements reports, etc., as appropriate to be provided by the SI on a monthly basis, in the formats as required by the state The tools to perform the audit will need to be provided by the SI. Audits will normally be done on regular basis or as required by the state and will be performed by the state or the state appointed third party agencies.

(h) EMS system as specified in this RFP shall play a critical role in monitoring the SLA compliance and hence will have to be customized accordingly. The 3rd party testing and audit of the system shall put sufficient emphasis on ensuring the capability of EMS system to capture SLA compliance correctly and as specified in this RFP. The selected System Integrator (SI) must deploy EMS tool and develop additional scripts (if required) for capturing the required data for SLA report generation in automated way. This tool should generate the SLA Monitoring report in the end of every month which is to be shared with the state on a monthly basis. The tool should also be capable of generating SLA reports for a half-year. The state will audit the tool and the scripts on a regular basis. SPMC shall assess the EMS requirements and include the same in the RFP.

(j) The Post Implementation SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAs will be subject to being redefined, to the extent necessitated by field experience at the

______________________________________________________________________________________



police stations / higher offices and the developments of technology practices globally. The SLAs may be reviewed on an annual/bi-annual basis as the state decides after taking the advice of the SI and other agencies. All the changes would be made by the state in consultation with the SI.

(k)The SI is expected to provide the following service levels. In case these service levels cannot be achieved at service levels defined in the tables below, it shall result in a breach of contract and invoke the penalty clause. Payments to the SI are linked to the compliance with the SLA metrics laid down in the tables below. The penalties will be computed and calculated as per the computation explained in this Annexure. During the contract period, it is envisaged that there could be changes to the SLA, in terms of addition, alteration or deletion of certain parameters, based on mutual consent of both the parties i.e. the state and SI.

(l) Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the state or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.

______________________________________________________________________________________



4. Implementation Phase SLAs

1. Capacity Building

Service Level Measurement Description Capacity Building

At least 80% of the trainees within the training program should give a rating of satisfactory or above. Severity of Violation: High This service level will be monitored and measured on a per District basis through feedback survey to be provided to each attendee within the program. If the training quality in the program falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative number of violations across all the programs across all Districts in the payment period.

2. Data Migration / Digitization

Service Level

Measurement

Description Data Migration

• Error rate in a batch should be less than 0.5%. • Severity of Violation: High • This service level will be measured on a monthly basis for

each Police Station / Higher Office. • If the data migration / digitization service level in a police

station /higher office falls below the minimum service level, it will be treated as one (1) violation.

• The total number of violations for the payment period will be the cumulative number of violations across all the police stations / higher offices in the payment period.

______________________________________________________________________________________________________________________



Delivery Related Service Level Agreement (SLA) Criteria Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on State wide

basis.

S. No. Service Metrics

Parameters

Baseline Lower Performance Violation of Service level

agreement Basis of Measurement

Remarks

Metric Metric Deduction Metric Deduction 1 Supply,

installation and Commissioning of hardware at offices

3 months 3-4 months

For noncompliance at each point of deployment: Rs. 30,000/-

> 4 months For noncompliance at each point of deployment: Rs. 45,000/-

Months after taking over of the office site for project

The deduction shall be made per site basis, where criterion is not satisfied

2 Supply, installation and Commissioning of the Data Centre Equipment

6 months from the date of signing of contract

6-7 months

Rs. 100,000 More than 7 months

Rs. 100,000 for every week of delay

Months taken after beginning of the assignment

State may conduct independent audit to verify that the data centre is as per the specifications.

3 Capacity building

At least 80% of the training audience should give a rating of satisfactory or above

Less than 80% and more than 60% attendees find the training satisfactory

Rs. 15,000 / training session

Less than 60% of the attendees find the training satisfactory

Rs. 25,000/- per training session

Feedback survey to be provided to each attendee

The feedback of the attendees must be taken after every training session and this feedback should be leveraged for improving the capacity building program

______________________________________________________________________________________________________________________



Delivery Related Service Level Agreement (SLA) Criteria Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on State wide

basis.

S. No. Service Metrics

Parameters

Baseline Lower Performance Violation of Service level

agreement Basis of Measurement

Remarks

Metric Metric Deduction Metric Deduction 4 Data

Digitization Error rate in a batch during verification should be less than 0.5%

Error rate between >0.5% - 1%

Rs. 5,000/- / batch and correction of records

Error rate of over 1%.

Rs. 10,000/- batch and the entire batch to be re-done

Error rate in a batch during verification

Error rate is measured by percentage of the records with corrections marked by designated officials

5 Maintenance phase

All the issues reported regarding hardware, software etc. should be resolved within 24 hours (within 1 working day)

Resolution of issues within 2 working days of reporting

Rs. 500/- Resolution of the issue after 2 working days

Rs. 1000/- for every day delay over and above beyond

Time and date of reporting of the issue

______________________________________________________________________________________



3. Violations and Associated Penalties (a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.

(b) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets is as follows:

i. The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.

ii. The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.

iii. Penalties applicable for each of the high severity violations are 0.1% of respective payment-period payment to the SI.

iv. Penalties applicable for each of the medium severity violations are 0.05% of respective payment-period payment to the SI.

Post Implementation Phase SLAs

1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance

(a) Production CAS Systems. The failure or disruption has a direct impact on the state’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization. This includes but not limited to:-

i. Storage and related switches at Primary DC and DRC.

ii. Web, Application, Database, and Backup Servers at Primary DC and DRC.

iii. Primary DC to DRC connectivity.

iv. Primary DC and DRC network infrastructure.

v. Primary DC and DRC security infrastructure.

(b) Non-CAS Systems in Production and Non Production Systems (Development, QA, and Training). The failure or disruption has no direct impact on the state’s ability to serve its police stations / higher offices, or perform critical back-office functions.

(i)Production Non CAS Servers.

(ii) Test, QA and Training Servers.

_____________________________________________________________________________________



(iii) Helpdesk infrastructure & applications.

(iv) EMS Infrastructure.

(c) CAS Solution Components. The failure or disruption has a direct impact on the state’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization.

(d) Non ERP Solution Components. The failure or disruption has no direct impact on the state’s ability to serve its police stations / higher offices, or perform critical back-office functions.

(e) These service levels will be monitored on a monthly basis.

(f) The below tables gives details on the Service Levels the SI should maintain.

Service Level Measurement

Description Infrastructure Availability

Availability of production CAS systems shall be at least 99% Severity of Violation: High

Availability over the six-months period

Violations for calculation of Penalty

< 99% & >= 98.5% 1 < 98.5% & >= 98% 2 < 98% 3

In addition to the above, if the service level in any month in the six month period falls below 98%, one (1) additional violation will be added for each such month to the overall violations for this service level.

Infrastructure Availability

Availability of non-CAS system in production & non-production systems shall be at least 97% Severity of Violation: Medium



< 97% & >= 96.5% 1 < 96.5% & >= 96% 2 < 96% 3


_____________________________________________________________________________________




RTO shall be less than or equal to six (6) hours. Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation.


RPO (zero data loss in case of failure of Primary DC) should be zero minutes Severity of Violation: High Each instance of non-meeting this service level will be treated as two (2) violations.


Description

Infrastructure Performance

Sustained period of peak CPU utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak CPU utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.

No. of Instances over the six-months period


>0 & <=3 1

> 3 2

In addition to the above, if the service level in any month in the six month exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.

_____________________________________________________________________________________




Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.



>0 & <=3 1

> 3 2 In addition to the above, if the service level in any month in the six month period falls below 98%, one (1) additional violation will be added for each such month to the overall violations for this service level.


Description


Sustained period of peak memory utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak memory utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.



>0 & <=3 1

> 3 2

In addition to the above, if the service level in any month in the six month exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.

Application Availability

Availability of CAS solution components measured within the Data Center shall be at least 99.9% Severity of Violation: High

_____________________________________________________________________________________



This service level will be monitored on a monthly basis.



< 99% & >= 99.5% 1

< 99.5% & >= 99% 2

< 99% 3



Description

Application Availability

Availability of non-CAS solution components measured within the Data Center shall be at least 97% Severity of Violation: Medium This service level will be monitored on a monthly basis.



< 97% & >= 96% 1

<96% 2 In addition to the above, if the service level in any month in the six month period falls 96%, one (1) additional violation will be added for each such month to the overall violations for this service level.

_____________________________________________________________________________________



Application Performance

Average application response time during peak usage hours as measured from a client terminal within the Data Center shall not exceed 4 seconds. Severity of Violation: High The list of critical business functions and peak usage hours will be identified by the state during the Supply and System Integration Phase. This service level will be monitored on a monthly basis.

Average Application Response time over the six-months period


> 4s & <=5s 2

> 5s & <=6s 4

> 6s 5


______________________________________________________________________________________



2. Client Site Infrastructure Systems

(a) Critical Client Site Systems. The failure or disruption results in inability of the police station / higher offices to service its dependent offices or perform critical back-office functions. Critical client site infrastructure means the IT infrastructure at client site which are shared by multiple users i.e., Core Switch, Core Routers, etc.

(b) This service level will be measured on a monthly basis for each implementation site.

(c) The below tables gives details on the Service Levels the SI should maintain.


Description

Client Site Systems Availability

Availability of the critical client site infrastructure components at all the implementation sites shall be at least 99% Severity of Violation: High This service level will be monitored on a monthly basis for each Implementation Site. If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

(b) Client Site Hardware Infrastructure. The failure or disruption results in inability of the police station / higher offices to service its dependent offices or to perform routine functionality.

Client site Hardware infrastructure means the IT infrastructure at client site i.e., Computers, UPS, MFP etc.

(b) This service level will be measured on a monthly basis for each implementation site.

(c) The below tables gives details on the Service Levels the SI should maintain.

_____________________________________________________________________________________




Description

Client Site Hardware Availability

Availability of the client site Hardware infrastructure components at all the implementation sites shall be at least 97% Severity of Violation: Medium



< 97% & >= 96% 1 <96% 2

In addition to the above, if the service level in any month in the six month period falls below 96%, one (1) additional violation will be added for each such month to the overall violations for this service level. This service level will be monitored on a monthly basis for each Implementation Site. The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

3. Handholding Support: Client Site Support

(a) Level 1 Incident. The incident has an immediate impact on the state’s ability to service its police stations / higher offices, to perform critical back-office functions or has a direct impact on the organization.

(b) Level 2 Incidents. The incident has an impact on the state’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames

(c) The severity of the individual incidents will be mutually determined by the state and SI.

(d) The scheduled operation time for the client site systems shall be the business hours of the state.

(e) This service level will be measured on a monthly basis for each implementation site.

(f) The tables on the following page give details of the Service Levels the SI is required to maintain.

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Service Level Measurement Description

Client Site Support Performance

80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours. Severity of Violation: Medium This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6

Average number of instances per month

Violations for calculation of penalty

>0 & <=4 1 >4 & <=8 2 >8 & <=12 3 >12 4 Client Site Support Performance

80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours. Severity of Violation: Medium

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Description

This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6

Average number of instances per month

Violations for calculation of penalty

>0 & <=4 1

>4 & <=8 2

>8 & <=12 3

>12 4

Client Site Support Performance

Replacement of hardware equipment shall be done within 7 days of notification by the state . These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition) Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation.

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4. Handholding Support: Application Support

(a) Level 1 Defects. The failure to fix has an immediate impact on the state’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

(b) Level 2 Defects. The failure to fix has an impact on the state’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.

(c) Level 3 Defects. The failure to fix has no direct impact on the state’s ability to serve its police stations / higher officers, or perform critical back-office functions.

(d) The severity of the individual defects will be mutually determined by the state and SI.

(e) This service level will be monitored on a monthly basis.

(f) The below tables gives details on the Service Levels the SI should maintain.


Description

Application Support Performance

95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis.

Performance over the six-months period


< 95% & >=90% 1 < 90% & >=85% 2 <85% 3


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Description


95% of the Level 2 defects shall be resolved within 72 hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis.



< 95% & >=90% 1 < 90% & >=85% 2 <85% 3



100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis.



< 100% & >=90% 1 < 90% & >=80% 2 <80% 3


Service Level

Measurement

Description


Up to date of the documentation of the design, modifications, enhancements, and defect-fixes in the half-yearly period. Severity of Violation: Medium This service level will be monitored on a half yearly basis. Each instance of non-meeting this service level will be treated as one (1) violation.

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5. Network Uptime: Severity of Violation: High

This service level will be monitored on a monthly basis. The below tables gives details on the Service Levels the SI should maintain.

Service Level Measurement Description Network Uptime

Availability of the network and all related components at all the implementation sites shall be at least 99% Severity of Violation: High This service level will be measured on a monthly basis for each implementation site. If the network availability in a month falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

6. Handholding Support: Helpdesk and Data Center Support

(a) Level 1 Calls. The failure to fix has an immediate impact on the state / UT’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.

(b) Level 2 Calls. The failure to fix has an impact on the state / UT’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.

(c) Level 3 Calls. The failure to fix has no direct impact on the state / UT’s ability to serve its police stations / higher offices, or perform critical back-office functions.

(d) This service level will be monitored on a monthly basis.

(e) The below tables gives details on the Service Levels the SI should maintain.

______________________________________________________________________________________




Description

Helpdesk Performance

98% of the calls shall be answered within 45 seconds. Severity of Violation: High This service level will be monitored on a monthly basis.



< 98% & >=90% 1 < 90% & >=80% 2 <80% 3



98% of the incidents within helpdesk resolution capacity shall be resolved in a cycle time of 24 hours Severity of Violation: High This service level will be monitored on a monthly basis.



<98% & >=90% 1 < 90% & >=80% 2 <80% 3



Description

_____________________________________________________________________________________




98% of the non SI supported incidents shall be routed to the appropriate service provider within 30 minutes. Severity of Violation: Medium This service level will be monitored on a monthly basis.



< 98% & >=90% 1 < 90% & >=80% 2 <80% 3



80% of the Level 1 calls shall be resolved within 2 hours from call received/logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours. Severity of Violation: High This service level will be monitored on a monthly basis.



< 80% & >=70% 1 < 70% & >=60% 2 <60% 3


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Description


80% of the Level 2 calls shall be resolved within 6 hours from call received/logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours. Severity of Violation: High This service level will be monitored on a monthly basis.



< 80% & >=70% 1

< 70% & >=60% 2

<60% 3



80% of the Level 3 calls shall be reported on status and action to be communicated within 24 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 72 hours. Severity of Violation: High This service level will be monitored on a monthly basis.



< 80% & >=70% 1

< 70% & >=60% 2

<60% 3 In addition to the above, if the service level in any month in the six month period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level.


Description

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Datacenter Support Performance

Replacement of hardware equipment shall be done within 15 days of notification by the state / UT. These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition) Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation.

Datacenter Support Performance

Up to date of the documentation of the design, modifications, enhancements, and fixes. Severity of Violation: Medium This service level will be monitored on a Half-yearly basis. Each instance of non-meeting this service level will be treated as one (1) violation.

7. Reporting

(a) The below tables gives details on the Service Levels the SI should maintain for client site systems availability.


Description

Availability and Performance Report

Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month. Severity of Violation: Medium This service level will be monitored on a monthly basis. If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months in the six-month period.

Total No. of Instances over the six-months period


>0 & <=3 1 > 3 2

8. Credits for Successful Application Uptake The below tables gives details of the credits that can gain by the SI for successful uptake of the application in the State/UT. The credits will not be calculated for the first reporting period.

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Description

CCTNS Uptake The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”: 1. Number of key transactions carried through internet (ex:

Availability and Performance Report

Transactional such as submitting an application for a no objection certificate and Informational such a requesting the status of a case) 2. Number of active users profiles in CCTNS 3. Number of read-write transactions on CCTNS system 4. Number of Searches carried out on data in CCTNS 5. Total number of FIRs prepared through CCTNS 6. Total number of Crime Details Forms prepared through CCTNS 7. Total number of Key Investigation Forms prepared through CCTNS 8. Total number of Arrest Cards prepared through CCTNS 9. Total number of Charge Sheets prepared through CCTNS 10. Quality (recency and accuracy) of information available inCCTNS 11. Number of cases reported to be solved because of the availability of CCTNS 12. Number of ad-hoc requests successfully responded to using CCTNS 13. Turnaround Time for submitting the monthly and annual crime/criminal information to NCRB from the State/UT A credit will be gained for each of the above parameters if the uptake for that parameter shows significant improvement. The following table applies for each of the above parameters:

Total No. of Instances over the six-months period


>5 & <=10% 2 > 10 & <=15% 3 >15% 4

9. Violations and Associated Penalties (a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined

service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.

(b) A six monthly performance evaluation will be conducted using the six monthly reporting periods of that period.

(c) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows:

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I. The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.

II. The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.

i. If the total number of credits gained by the SI is lower than the total number of high severity violations in the reporting period, the total number of credits will be subtracted from the total number of High Severity Violations in the reporting period for the calculation of Penalties.

ii. If the total number of credits gained by the SI is higher than the total number of high severity violations in the reporting period, the resultant total number of high severity violations in the reporting period for calculation of penalties will be considered as zero (0).

III. Penalties applicable for each of the high severity violations are two (2) % of respective half yearly payment to the SI.

IV. A penalty applicable for each of the medium severity violations is one (1%) of respective half yearly payment to the SI.

V. Penalties applicable for each of the low severity violations is half percentage (0.5%) of respective half yearly payment to the SI.

VI. Penalties applicable for not meeting a high (H) critical performance target in two consecutive half years on same criteria shall result in additional deduction of 5% of the respective half yearly payment to the SI. Penalty shall be applicable separately for each such high critical activity

VII. Penalties applicable for not meeting a medium (M) critical performance target in two consecutive half yearly periods on same criteria shall result in additional deduction of 3% of the respective half yearly payment to the SI. Penalty shall be applicable separately for each such medium critical activity

VIII. Penalties applicable for not meeting a low (L) critical performance target in two consecutive half yearly periods on same criteria shall result in additional deduction of 2% of the respective half yearly payment to the SI. Penalty shall be applicable separately for each such medium critical activity

IX. It is to be noted that if the overall penalty applicable for any of the review period during the currency of the contract exceeds 25% or if the overall penalty applicable for any of the successive half year periods during the currency of the contract is above 15%; then the state / UT shall have the right to terminate the contract.

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ANNEXURE XI: Post Implementation Support Services As part of the post implementation services, the SI shall provide support for the software, hardware, and other infrastructure provided as part of this RFP. SI shall provide five (5) years of comprehensive AMC that includes

1. Warranty support

2. Annual Technical Support (ATS)

3. Handholding Services

a. Operations and maintenance services for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center.

b. Central Helpdesk from the State designated premises.

c. Support for the end users at each of the locations including deployment of one competent person at each police station for a period of six months to handhold the staff after the Core application and the necessary infrastructure are successfully commissioned in the police stations.

d. Software maintenance and support services.

e. Application functional support services

The services shall be rendered onsite from the State designated premises. To provide the support for the police stations, circle offices, sub-divisional offices, district headquarters / Commissionerates, ranges, zones, State police headquarters and other locations across the State where the software, hardware, and other infrastructure will be rolled out, SI is expected to provide experienced and skilled personnel at each location. The SI shall develop a work plan for the knowledge sharing as per scope defined in this RFP for use in future phases of the project.

As part of the warranty services SI shall provide:

1. SI shall provide a comprehensive warranty and on-site free service warranty for 5 years from the date of Go Live.

2. SI shall obtain the five year product warranty and five year onsite free service warranty on all licensed software, computer hardware and peripherals, networking equipments and other equipment.

3. SI shall provide the comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period.

_____________________________________________________________________________________



4. SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP.

5. SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP. During the warranty period SI shall replace or augment or procure higher-level new equipment or additional licenses at no additional cost to the State in case the procured hardware or software is not adequate to meet the service levels.

6. Mean Time between Failures (MTBF) If during contract period, any equipment has a hardware failure on four or more occasions in a period of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to State/ UT. However, if the new equipment supplied is priced lower than the price at which the original item was supplied, the differential cost should be refunded to State / UT. For any delay in making available the replacement and repaired equipments for inspection, delivery of equipments or for commissioning of the systems or for acceptance tests / checks on per site basis, State / UT reserve the right to charge a penalty.

7. During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to State, all defective components that are brought to the SI's notice.

8. The SI shall as far as possible repair the equipment at site.

9. In case any hard disk drive of any server, SAN, or client machine is replaced during warranty / AMC the unserviceable HDD will be property of State and will not be returned to SI.

10. Warranty should not become void, if State buys, any other supplemental hardware from a third party and installs it within these machines under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed.

11. The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM.

12. SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions.

13. The SI shall ensure that the warranty complies with the agreed Technical Standards, Security Requirements, Operating Procedures, and Recovery Procedures.

14. SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per SLA is met.

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15. Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA).

16. The SI shall develop and maintain an inventory database to include the registered hardware warranties.

As part of the ATS services SI shall provide:

1. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements and maintenance.

2. If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be done as part of ATS.

3. SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Application Software.

4. Updates/Upgrades/New releases/New versions. The SI shall provide from time to time the Updates/Upgrades/New releases/New versions of the software and operating systems as required. The SI should provide free upgrades, updates & patches of the software and tools to State / UT as and when released by OEM.

5. SI shall provide patches to the licensed software including the software, operating system, databases and other applications.

6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance.

7. SI shall provide complete manufacturer’s technical support for all the licensed software problems and/or questions, technical guidance, defect and non-defect related issues. SI shall provide a single-point-of-contact for software support and provide licensed software support including but not limited to problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery support, problem resolution, and management reporting.

8. The manufacturer’s technical support shall at a minimum include online technical support and telephone support during the State / UT’s business hours (Business hours in State / UT will be from 0830 hours to 2030 hours on all days (Mon-Sun)) with access for State / UT and SI to the manufacturer’s technical support staff to provide a maximum of 4 hour response turnaround time. There should not be any limits on the number of incidents reported to the manufacturer. State / UT shall have access to the online support and tools provided by the manufacturer. State / UT shall also have 24x7 access to a variety of technical resources including the manufacturer’s knowledge base with complete collections of technical articles.

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As part of the Handholding services to provide Operations and maintenance support for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center SI shall provide:

1. The scope of the services for overall IT infrastructure management as per ITIL framework shall include 365x24x7 on site Monitoring, Maintenance and Management of the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center. The business hours in State / UT will be from 0830 hours to 2030 hours on all days (Mon-Sun). SI will plan these services accordingly. The SI shall provide the MIS reports for all the devices installed in the Data Center and Disaster Recovery Center in format and media as mutually agreed with the State / UT on a monthly basis. Whenever required by State / UT, SI should be able to provide additional reports in a pre-specified format. The indicative services as part of this support are as below:

(a) System Administration, Maintenance & Management Services

(b) Application Monitoring Services

(c) Network Management Services

(d) Backend Services (Mail, messaging, etc)

(e) Storage Administration and Management Services

(f) IT Security Administration Services and Services for ISO 27001 and ISO 20000 compliance

(g) Backup and Restore Services

As part of the Handholding services to provide Centralized Helpdesk and Support for end users at each location SI shall provide:

1. The service will be provided in the local language of the State / UT.

2. The help desk service that will serve as a single point of contact for all ICT related incidents and service requests. The service will provide a Single Point of Contact (SPOC) and also resolution of incidents. State / UT requires the SI to provide Help Desk services to track and route requests for service and to assist end users in answering questions and resolving problems related to the software application, network, Data Center, Disaster Recovery Center, Client side infrastructure, and operating systems at all locations. It becomes the central collection point for contact and control of the problem, change, and service management processes. This includes both incident management and service request management.

3. SI shall provide a second level of support for application and technical support at police stations, circle offices, sub-divisional offices, district headquarters / Commissionerates (if any), range offices, zonal

_____________________________________________________________________________________



offices, state / UT police headquarters and other locations across the State / UT where the software, hardware, and other infrastructure will be rolled out.

4. For all the services of State / UT within the scope of this RFP, SI shall provide the following integrated customer support and help.

5. Establish 16X6 Help Desk facility for reporting issues/ problems with the software, hardware and other infrastructure.

6. SI shall maintain and support to all client side infrastructure including hardware, networking components, and other peripherals.

7. SI shall provide maintenance of Hardware, including preventive, scheduled and predictive Hardware support, as well as repair and / or replacement activity after a problem has occurred.

8. SI shall track and report observed Mean Time Between Failures (MTBF) for Hardware.

9. SI shall provide functional support on the application components to the end users.

10. SI shall also provide system administration, maintenance and management services, LAN management services, and IT security administration services.

As part of the Handholding services to provide software maintenance and support services SI shall provide:

1. The Software Maintenance and Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site and off-site maintenance and support services to State / UT to all the designated locations. The Maintenance and Support Services will cover, all product upgrades, modifications, and enhancements.

2. Updates/Upgrades/New releases/New versions. The SI will implement from time to time the Updates/Upgrades/New releases/New versions of the software and operating systems as required after necessary approvals from State / UT about the same.

3. Tuning of application, databases, third party software’s and any other components provided as part of the solution to optimize the performance.

4. The SI shall apply regular patches to the licensed software including the operating system and databases as released by the OEMs.

5. Software Distribution. SI shall formulate a distribution plan prior to rollout and distribute/install the configured and tested software as per the plan.

6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes,

_____________________________________________________________________________________



replacements, and maintenance. SI should perform periodic audits to measure license compliance against the number of valid End User software licenses consistent with the terms and conditions of site license agreements, volume purchase agreements, and other mutually agreed upon licensed software terms and conditions and report to State / UT on any exceptions to SI terms and conditions, to the extent such exceptions are discovered.

7. The SI shall undertake regular preventive maintenance of the licensed software.

As part of the Handholding services to provide application functional support services SI shall provide:

1. The Application Functional Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site maintenance and support services to State / UT from the development center in State / UT.

2. Enhancements and defect fixes. SI shall incorporate technological changes, and provide enhancements as per the requests made by State / UT. SI shall perform minor changes, bug fixes, error resolutions and minor enhancements that are incidental to proper and complete working of the application.

3. Routine functional changes that include user and access management, creating new report formats, and configuration of reports.

4. SI shall provide user support in case of technical difficulties in use of the software, answering procedural questions, providing recovery and backup information, and any other requirement that may be incidental/ancillary to the complete usage of the application.

5. The SI shall migrate all current functionality to the new / enhanced version at no additional cost to State / UT and any future upgrades, modifications or enhancements.

6. The SI shall perform user ID and group management services.

7. The SI shall maintain access controls to protect and limit access to the authorized End Users of the State / UT.

8. The services shall include administrative support for user registration, creating and maintaining user profiles, granting user access and authorization, providing ongoing user password support, announcing and providing networking services for users and providing administrative support for print, file, directory and e-mail servers.

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Exit Management and Transition – Capacity Building at State/UT

After the exit of the SI, State shall take up the management of CAS (State). Therefore State must be strengthened and capacity must be developed for State to manage CAS. The SI must plan the capacity building initiative to enable State manage CAS, and will collaborate with State to implement the plan.

The SI shall create a detailed plan for Capacity Building (CB) required at State/UT to manage CAS and a Transition Plan (implemented over a minimum period of three months) to affect the handover to State/UT; and implement the same in collaboration with State/UT before the completion of their engagement.

The list below highlights the various activities the SI will have to undertake during the handover phase. The list is indicative only and the SI shall have to prepare a detailed exit plan.

Sr. Exit Strategy System Integrator Participation Nodal Office Participation

1 Hand Holding Support

§ SI would provide hand holding support to identified employees of department for taking over operations and technical function as performed by it § Conduct orientation of identified employees toward operations and technical function § Support and resolve issues / queries / concern of the identified employees on performance of operations and technical function

§ Identify resources / employee to whom the transfer of knowledge and responsibility would be done by SI § Identified resources to attend the orientation program conducted by SI to understand the work requirement § Take help and support from SI in discharge of duties and responsibilities assigned in lieu of the management function performance

2 On the Job Training

§ Align SI resource with identified employees / resources by the Nodal office on various operations and technical function track – network, connectivity, application monitoring & control, issues management, escalation management, etc. § Make understand the work requirement and process to be followed by the identified employees in performance of the operations and technical function

§ Identified resources by the nodal office to perform operations and technical function in support with the SI and understand the overall process and system required to be maintained and improved for successful implementation of the CCTNS project in the State § Learn the analysis and risk management skill in association with all the operations and technical function to be performed by the identified group after phasing out of SI

3 Class Room Training

§ Organize class room training sessions for closed group of identified resource by the nodal office § Undertake teaching session

§ Participate in the class room training session and understand the requirement of management function to be performed § Participate in the class room

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Sr. Exit Strategy System Integrator Participation Nodal Office Participation

for transfer of technical and operational function required for discharge of duties for continued project implementation

session and learn the analytical session required for successful discharge of duties

6 Meetings § Conduct meeting with identified resources by the Nodal Office to transfer the project learning’s and knowledge

§ Attend meeting with SI and participate and acquire project learning and knowledge

8 Post transfer support

§ SI would be providing onsite support for 3 month / offsite identified resources over phone / email for a period of 6 months after its exit from the project

§ Identified resources from the Nodal Office would take inputs from SI during initial stage of project implementation after phasing out of the SI

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Annexure XII: List of CIPA Police Station COMPUTER HARDWARE DIRECTLY RECEIVED IN 31 POLICE STATIONS OF PUNJAB FROM GOI, MHA THROUGH NIC UNDER CIPA PROJECT PHASE-I

Sr. N

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1 RPR

(Ropar)

Nangal 05 01 01 01 2 2 2 01

2 Anandpur Sahib 04 01 01 01 2 2 2 01

3 Sadar Ropar 05 01 01 01 2 2 2 01

4 SGR

City SGR 05 01 01 01 2 2 2 01

5 Sdr Malerkotla 05 01 01 01 2 2 2 01

6 NSR (Nawanshe

har)

Balachaur 04 01 01 01 2 2 2 01

7 City

Nawanshehar 05 01 01 01 2 2 2 01

8 GSP(Gurdaspur)

City Gurdaspur 05 01 01 01 2 2 2 01

9 City Pathankot 05 01 01 01 2 2 2 01

10 SAS NGR Phase-I 05 01 01 01 2 2 2 01

11

LDH (C) Ludhiana

Div. No.2 04 01 01 01 2 2 2 01

12 Sadar LDH 05 01 01 01 2 2 2 01

13 Sarabha Nagar 05 01 01 01 2 2 2 01

14 Model Town 05 01 01 01 2 2 2 01

15 Sahnewal 05 01 01 01 2 2 2 01

16 Focal Point 05 01 01 01 2 2 2 01

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17 Div. No.5 05 01 01 01 2 2 2 01

18 Koom Kalan 05 01 01 01 2 2 2 01

19

BTA

Phul 05 01 01 01 2 2 2 01

20 Balianwalii 04 01 01 01 2 2 2 01

21 Kotwali 05 01 01 01 2 2 2 01

22 Sadar BTA 05 01 01 01 2 2 2 01

23

JAL (Jalandhar)

Div-2 04 01 01 01 2 2 2 01

24 Div-4 05 01 01 01 2 2 2 01

25 Kartarpur 05 01 01 01 2 2 2 01

26 JAL Cantt. 05 01 01 01 2 2 2 01

27 Adampur 05 01 01 01 2 2 2 01

28 Phillaur 05 01 01 01 2 2 2 01

29 Shahkot 05 01 01 01 2 2 2 01

30 Nakodar 05 01 01 01 2 2 2 01

31 Bhogpur 04 01 01 01 2 2 2 01

Total 149 31 31 31 62 62 62 31

_____________________________________________________________________________________



COMPUTER HARDWARE DIRECTLY RECEIVED IN 64 POLICE STATIONS OF PUNJAB FROM GOI, MHA THROUGH NIC UNDER PHASE-II OF CIPA PROJECT (2007-08)

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1. 1. Amritsar(C) A-Divn 05 0I 01 01 2 2 2 01

2. Raja Sansi 05 0I 01 01 2 2 2 01

3. B-Divn 05 0I 01 01 2 2 2 01

4. C-Divn 05 0I 01 01 2 2 2 01

5. Civil Lines 05 0I 01 01 2 2 2 01

6. Chhehertta 05 0I 01 01 2 2 2 01

7. D-Divn 05 0I 01 01 2 2 2 01

8. E-Divn 05 0I 01 01 2 2 2 01

9. Sadar ASR 05 0I 01 01 2 2 2 01

10. S.A –Khan 05 0I 01 01 2 2 2 01

11. Sultanwind 05 0I 01 01 2 2 2 01

12. Islamabad 05 0I 01 01 2 2 2 01

13. 2. Bathinda Cantt Bathinda 04 0I 0I 0I 2 2 2 01

14. Thermal Plant 05 0I 0I 0I 2 2 2 01

15. Rama 05 0I 0I 0I 2 2 2 01

_____________________________________________________________________________________



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16. Rampura 05 0I 0I 0I 2 2 2 01

17. Nehiawala 05 0I 0I 0I 2 2 2 01

18. Dialpura 05 0I 0I 0I 2 2 2 01

19. Talwandi Sabo 05 0I 0I 0I 2 2 2 01

20. Maur 05 0I 0I 0I 2 2 2 01

21. Kot Fatta 05 0I 0I 0I 2 2 2 01

22. 3. Ferozepur Cantt Ferozepur 05 0I 0I 0I 2 2 2 01

23. Ghall Khurd 05 0I 0I 0I 2 2 2 01

24. Sadar Ferozepuir 05 0I 0I 0I 2 2 2 01

25. 4. Hoshiarpur City Hoshiarpur 05 01 01 01 2 2 2 01

26. Sadar Hoshiarpur 05 01 01 01 2 2 2 01

27. Tanda 05 01 01 01 2 2 2 01

28. Mahilpur 05 01 01 01 2 2 2 01

29. 5. Jalandhar Mehatpur 05 01 01 01 2 2 2 01

30. Bilga 05 01 01 01 2 2 2 01

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31. 6. Kapurthala City KPT 05 01 01 01 2 2 2 01

32. Sadar KPT 05 01 01 01 2 2 2 01

33. Kotwali KPT 05 01 01 01 2 2 2 01

34. City Phagwara 05 01 01 01 2 2 2 01

35. Sadar Phagwara 05 01 01 01 2 2 2 01

36. Bhollath 05 01 01 01 2 2 2 01

37. Subanpur 05 01 01 01 2 2 2 01

38. Dhilwan 04 01 01 01 2 2 2 01

39. Talwandi Chodrian 04 01 01 01 2 2 2 01

40. Sultanpur Lodhi 05 01 01 01 2 2 2 01

41. 7. Patiala

Civil Lines Patiala 05 01 01 01 2 2 2 01

42. Julkan 05 01 01 01 2 2 2 01

43. Kotwali PTL 05 01 01 01 2 2 2 01

44. Sadar Patiala 05 01 01 01 2 2 2 01

45. 8. Ropar Chamkaur Sahib 04 01 01 01 2 2 2 01

46 Morinda 05 01 01 01 2 2 2 01

_____________________________________________________________________________________



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47 Nurpur Bedi 04 01 01 01 2 2 2 01

48 9. Sangrur Bhawanigarh 05 01 01 01 2 2 2 01

49 10. Mansa City Mansa 05 01 01 01 2 2 2 01

50 Sadar Mansa 05 01 01 01 2 2 2 01

51 11. Fatehgarh

Sahib

Amloh 05 01 01 01 2 2 2 01

52 Bassi Pathana 05 01 01 01 2 2 2 01

53 Mandi Gobindgarh 05 01 01 01 2 2 2 01

54 Khamano 05 01 01 01 2 2 2 01

55 Mulepur 05 01 01 01 2 2 2 01

56 Sirhind 05 01 01 01 2 2 2 01

57 Fatehgarh Sahib 05 01 01 01 2 2 2 01

58 12 Ludhiana (R)

Sidhwan bet 05 01 01 01 2 2 2 01

59 Sudhar 04 01 01 01 2 2 2 01

60 13. Barnala Sehna 05 01 01 01 2 2 2 01

61 Dhanaula 05 01 01 01 2 2 2 01

62 14. Moga City Moga 04 01 01 01 2 2 2 01

_____________________________________________________________________________________



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63 Sadar Moga 04 01 01 01 2 2 2 01

64 Mehna 04 01 01 01 2 2 2 01

Total 311 64 64 64 128 128 128 64

COMPUTER HARDWARE DIRECTLY RECEIVED IN 50 POLICE STATIONS OF PUNJAB FROM GOI, MHA THROUGH NIC UNDER PHASE-III OF CIPA PROJECT (2007-08)

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Amritsar (C) GHARINDA 5 1 1 1 2 2 2 1

Amritsar (R) JANDIALA 5 1 1 1 2 2 2 1

BHATINDA NATHANA 4 1 1 1 2 2 2 1

SANGAT 5 1 1 1 2 2 2 1

GURDASPUR

DHARIWAL 5 1 1 1 2 2 2 1

DINA NAGAR 5 1 1 1 2 2 2 1

KAHNUWAN 5 1 1 1 2 2 2 1

SADAR GURDASPUR 5 1 1 1 2 2 2 1

HOSHIARPUR DASUYA 5 1 1 1 2 2 2 1

_____________________________________________________________________________________



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GARH SHANKAR 5 1 1 1 2 2 2 1

HAJIPUR 5 1 1 1 2 2 2 1

HARIANA 5 1 1 1 2 2 2 1

MUKERIAN 5 1 1 1 2 2 2 1

MODEL TOWN HOSH.PUR

5 1 1 1 2 2 2 1

NRI PS 4 1 1 1 2 2 2 1

ROOP NAGAR CITY ROOP NAGAR 5 1 1 1 2 2 2 1

SANGRUR

MALERKOTLA 4 1 1 1 2 2 2 1

SADAR SANGRUR 5 1 1 1 2 2 2 1

SADAR SUNAM 5 1 1 1 2 2 2 1

AMARGARH 5 1 1 1 2 2 2 1

DHURI 5 1 1 1 2 2 2 1

JALANDHAR NRI PS 5 1 1 1 2 2 2 1

KAPURTHALA NRI PS 4 1 1 1 2 2 2 1

NAWANSHEHAR NRI PS

3 1 1 1 2 2 2 1

MOGA NRI PS 4 1 1 1 2 2 2 1

LUDHIANA CITY NRI PS

4 1 1 1 2 2 2 1

FARIDKOT CITY KOTKAPURA 5 1 1 1 2 2 2 1

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JAITO 4 1 1 1 2 2 2 1

KOTKAPURA SADAR 4 1 1 1 2 2 2 1

KOTWALI FARIDKOT 5 1 1 1 2 2 2 1

SADAR FARIDKOT 4 1 1 1 2 2 2 1

SADIQ 3 1 1 1 2 2 2 1

TARNTARAN

BHIKHIWIND 4 1 1 1 2 2 2 1

VEROWAL 4 1 1 1 2 2 2 1

HARIKE 4 1 1 1 2 2 2 1

JHABHAL 4 1 1 1 2 2 2 1

KHALRA 3 1 1 1 2 2 2 1

KHEM KARAN 4 1 1 1 2 2 2 1

PATTI 4 1 1 1 2 2 2 1

SADAR TARN TARAN 5 1 1 1 2 2 2 1

SARHALI 4 1 1 1 2 2 2 1

GOINDWAL SAHIB 4 1 1 1 2 2 2 1

VALTOHA 4 1 1 1 2 2 2 1

MUKTSAR

MUKATSAR SADAR 5 1 1 1 2 2 2 1

MUKATSAR CITY 5 1 1 1 2 2 2 1

LAMBI 5 1 1 1 2 2 2 1

SAS NAGAR KHARAR 3 1 1 1 2 2 2 1

_____________________________________________________________________________________



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KURALI 3 1 1 1 2 2 2 1

DERA BASSI 4 1 1 1 2 2 2 1

PHASE-8 MOHALI 4 1 1 1 2 2 2 1

Total

220 50 50 50 100 100 100 50

______________________________________________________________________________________________________________________



Annexure XIII: Data Migration Details

S.No. Application Software Name Areas of police functioning covered

Date of commissioning Present status

1. CCIS All DCRBs and SCRB, Punjab 01-01-1990 1054000

2. CIPA 145 Police Stations 2009 109700

3. Talash

(Missing/Traced persons)

- All DCRBs and SCRB , Punjab

01-01-1990 228000

4. Counterfeit Currency All DCRBs and SCRB , Punjab 01-01-2003 212

5. MVCS All DCRBs and SCRB , Punjab 01-01-1990 795000

______________________________________________________________________________________



Annexure XIV: Data Digitization Verification Plan

Police Records Data Entry by SI First verification by SI Print outs for validation at district level to police stations on a monthly basis

Confirmation of Print outs for Data correction Data validated Corrections validation (If Any) each month at Police Station level

Report to Higher PHQ- Consolidation of Payment of montly invoice Offices/ PHQ verfication reports & to SI post SLA violation

validation against SLA deductions (if any) requirements

1. System Integrator (SI) shall undertake the digitization task at district level while Data verification will be undertaken at individual Police Station level on a monthly basis.

2. SI will be digitizing the records as per the agreed digitization project plan.

3. On a monthly basis, SI will generate digitized records for the month (on an individual Police Station basis) that shall be transmitted to the Police Stations concerned for validation and acceptance.

4. Police stations after review will advise any errors or changes that are required to be made.

5. SI shall undertake the required changes and resent the records to the concerned Police Stations for vetting.

_____________________________________________________________________________________



6. Each district on a monthly basis will report to PPHQ regarding the number of records digitized for the month and the extend of corrections undertaken, such that the total SLA performance for digitization done by SI can be calculated.

7. PPHQ on receipt of the subject reports will consolidate them and validate the SLA requirements.

8. Due payments will be made to the SI taking into account the SLA violations for digitization (if any).

_____________________________________________________________________________________



Annexure XV: CCIS Police Locations

S.No. CCIS Police Location S.No. CCIS Police Location

1) Police Headquarter, Punjab 14) Ropar

2) Amritsar 15) Patiala

3) Amritsar (Rural) 16) Fatehgarh Sahib

4) Tarn Taran 17) Sangrur

5) Gurdaspur 18) Barnala

6) Batala 19) SAS Nagar

7) Jalandhar (City) 20) Ferozepur

8) Jalandhar (Rural) 21) Moga

9) Hoshiarpur 22) Faridkot

10) Kapurthala 23) Mansa

11) Ludhiana 24) Bathinda

12) Ludhiana (Rural) 25) Mukatsar

13) Khanna 26) S.B.S. Nagar

_____________________________________________________________________________________



Annexure XVI: Course Content for IT Training

S.No. Course Content Duration Groups

1) IT BASICS I Group A, Group B, Group C

1.1) Computers - An overview of computer and systems (2 Hours)

1.2) MS Windows XP/ Vista / Windows 7 / Linux - Operating System

(6 Hours)

1.3) MS Word (8 Hours)

1.4) Web browsers, email and Internet (2 Hours)

1.5) Trouble Shooting (2 Hours)

2) IT BASICS II Group A, Group B, Group C

2.1) Computers - An overview of computer and systems (2 Hours)

2.2) MS Windows XP - Operating System (2 Hours)


2.4) MS Excel (6 Hours)

2.5) Web Browsers and Internet (2 Hours)

2.6) Trouble Shooting (2 Hours)

3) IT BASICS III Group A, Group B, Group C

3.1) Computers - An overview of computer and systems (20 Minutes)

3.2) MS Windows XP - Operating System (40 Minutes)



3.5) MS PowerPoint (4 Hours)

3.6) Internet (1 Hour)

_____________________________________________________________________________________



S.No. Course Content Duration Groups

4) IT BASICS for Advance users (Const HC) Group C

4.1) Computer Systems (2 Hours)

4.2) Application Areas (4 Hours)



4.5) Database Management (6 Hours)

5) IT BASICS for Advance users (Sub Insp./ Insp) Group B

5.1) Computer Systems (2 Hours)

5.2) Application Areas (4 Hours)


5.4) MS PowerPoint (6 Hours)

5.5) Database Management (6 Hours)

6) Awareness and sensitization of benefits of ICT (2 Days) Group A, Group B, Group C

7) Role based system training on CCTNS Application Software

(3 Days) Group A, Group B, Group C

8) Trainer's training (5 Days) Group B, Group C

9) Network Administration support and Trouble Shooting

(5 Days) Group C

_____________________________________________________________________________________



Annexure XVII:Typical Room layout for Site Preparation

15”

12”

Computer

System

Computer

System

Com

puter System

Computer System

Multi functional Printer

Front Desk