case study: whizz kidz on twitter
DESCRIPTION
Presentation I gave at the CharityComms seminar on 22 October 2009, on how Whizz-Kidz uses social media, particularly Twitter, to engage with supporters, fundraisers, beneficiaries, users, journalists and bloggers.TRANSCRIPT
Case study: Whizz-Kidz on Twitter
Making those tentative first steps...
The viral loop: Intergrate & cross reference with other social media -
Link tweets to Flickr, Youtube, Facebook, drive traffic + fans:
Parents connecting to say "thanks"!
..and 'Kidz' all grown up and getting re-engaged
W-K Ambassadors tweeting about their progress
Fundraisers celebrating & getting excited?!
Volunteers - telling their stories :)
Engage: give thanks...
Engage: inspire & wish well...
twitcpic'ing - live engagement
monitoring - and responding
Magic FM become unofficial Marathon 'partner' because we tweeted them with pics and banter :)
Getting others to share (& tweet) your activityInfluencingbloggers - by tweetingour stories& capturingimagination
PR Blogger’s UK journalists on Twitter
http://tinyurl.com/twitterjournos E.g. BBCTom van Aardt – http://twitter.com/tomVS Richard Sambrook – http://twitter.com/sambrookTania Teixeira – http://twitter.com/taniateix Jon Fildes – http://twitter.com/jonfildesDeclan Curry – http://twitter.com/declancurry Dave Lee – http://twitter.com/davelee Rory Cellan-Jones – http://twitter.com/ruskin147 Darren Waters - http://twitter.com/djwaters1
The GuardianNeil McIntosh - http://twitter.com/nmcintosh Charles Arthur – http://twitter.com/charlesarthurDave Hill – http://twitter.com/DaveHill Stephen Brook – http://twitter.com/SDBrookCath Elliott – http://twitter.com/CathElliott Bobbie Johnson – http://twitter.com/bobbiejohnson
Financial TimesTim Bradshaw – http://twitter.com/tim Chris Nuttall – http://twitter.com/ftchrisKevin Allison – http://twitter.com/kevinallisonft Peter Whitehead – http://twitter.com/peterwhiteheadKate Mackenzie – http://twitter.com/kmac Richard Waters – http://twitter.com/richardwaters
Twitter testing: gauging opinion to be truthful its very imaginative! good thinking by the whizz-kidz team *APPLAUSE* twitter.com/jamandcheese Nice one. Will certainly get the attention of your target audience! twitter.com/rachelbeer RT @whizzkidz We've launched our new (sexed-up) poster campaign to promote the New York Marathon. http://bit.ly/SsivZ. What do you think? twitter.com/macmillancancer Great poster http://bit.ly/SsivZ. Could you do one for the ladies? Childsi, Child's i Foundation I like the NY marathon campaign. should get some interest. twitter.com/Emclaug ha ha, although I actually meant the *idea* and how you'd done it more than the image itself - honest! twitter.com/jon_bedford good, but it doesn't need the line of copy underneath new york marathon: just makes it look cluttered. and why is she kneeling? twitter.com/Muzzwald ooh nice, I like! twitter.com/jon_bedford
234 views on Flickr (within 3 days) - spread via Twitter
Engaging communities: Congratulate & big-up...even 'competitors'..
Engage: Retweet unto others...
Be interesting, don't just talk about yourself
Be irreverent / silly sometimes ;)
Social media ‘netiquette’
Try: •answer questions •ask questions •post interesting related-links (not always just about us) ••invite people to attend events and join campaigns •change updates regularly •be helpful and signpost to different parts of the org, and website •Blog / talk like a real person – not an automaton • • Try nots: •delete messages you don’t like •just link to press releases on the website •criticise or dismiss anyone •leave the profile stagnant •be stuffy!
We're all still learning... :)