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Canadian Institute Cumulative Effects Rebuilding Public Trust and Gaining Social License for New Projects David A. Bennett Director, Communications and External Relations June 20, 2017

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Page 1: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Canadian Institute – Cumulative EffectsRebuilding Public Trust and Gaining Social License for

New Projects

David A. Bennett

Director, Communications and External Relations

June 20, 2017

Page 2: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

2

A Leader in North American Utility Industry

• Regulated utilities

• 9 U.S. states

• 5 Canadian provinces

• 3 Caribbean countries

• ~8,400 employees

• Listed on TSX/ NYSE

Turks and Caicos Islands

Regulated Electric

Regulated Gas

Grand Cayman

NewfoundlandPrince

Edward IslandAlberta

British Columbia

Arizona

Ontario

New York State

FERC Regulated Electric Transmission

Oklahoma

KansasMissouri

MichiganIowa

Illinois

A Fortis Company

(1) Market capitalization as of March 24, 2017.

Belize

Long-Term Contracted Hydro Generation

Page 3: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

FortisBC’s area of operation

Proprietary and Confidential 3

Based in Vancouver, BC

Serves approximately 1.1 million customers in 135 communities across BC

$1.814 billionrevenue

(Fiscal 2015)

$564 millioncapital expenditures

(before contributions in aid of construction and including cost removal)

4 hydroelectric

generating plants

2 LNG storage

facilities

More than

2,200employees

21 per cent energy consumed in BC

delivered

48,000 kmnatural gas

transmission & distribution pipeline

7,200 kmelectricity

transmission & distribution powerlines

Projects Informal Engagement

180 municipal

200 aboriginal

Projects Formal Engagement

68 municipal

57aboriginal

Page 4: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Changing Public Discourse

4

Page 5: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Capital Projects Overview

5

• Tilbury LNG expansion

• Eagle Mountain to Woodfibre

Pipeline Project

• Two major pipeline upgrades in the

Vancouver area

FortisBC’s Tilbury LNG facility expansion

Page 6: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Aligning with our Core Values

The way in which we carry out everything we do aligns with our core values of safety,

putting our customer’s first, collaborative, respectful and progressive

6

Page 7: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Strategy

7

Integrated Team

Public affairs team is part of the project team, have developed in-house skill sets to proactively manage issues

Localized approach

Active and present in the community, seeking local

input and understanding, tailoring our approach

Engaging in a higher degree of

listening

Consult in a meaningful way and demonstrate how

input received has been used to improve the project

Enlisting vocal supporters

Across a range of third parties

Using multiple channels

Drawing on best practices in similar projects;

expanding our digital engagement with the public

Proactive issues monitoring and

mitigation

Correcting misinformation when it arises with media

and our stakeholders

Public open house for natural gas line upgrades, 2017

Page 8: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Community Outreach

Tilbury 1 year milestone event

Community Benefits

Local Government Support

Community Events

Videos

Page 9: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Community Outreach

Woodfibre Project

Received Environmental Assessment approval August

Completed EA consultation requirements by Four First Nations & SFN Approval

Four Compressor station Tours, including local government & community proponent members; video, community meetings, engaged validators to address Valleyclifferesidents concerns

Hosted 10 Open Houses by year end 2016 Hosted Chamber After 5 at the community office, Back to school BBQ attended by 75+ people, presented the

CI funding, picked up by local and social media Sponsored a number of community events and

organizations, including Canada Day, Fresh Air cinema event, Logger Days, Turn Down the Heat Week

Monthly Casual Friday outreach events at community office connecting businesses and updating on project

12+K compressor station video views

Page 10: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Aboriginal community outreach

2016 Examples Supported First Nations Emergency Service Society;

educating communities about Fire Prevention, Safety and basic Fire Fighting training

Celebrated National Aboriginal Day with employees Participated in Kwantlem First Nations integrated

communities ‘First Salmon Festival’ Attended Musqueam, Tsleil-Waututh, and Squamish

Nation Career fairs; spoke with more than 300 individuals amongst the communities, enhancing awareness of FortisBC

Sponsored and attended several Aboriginal Community events; Indspire Awards, Inspiration of Hope Gala with Squamish Nation (featured in community newspaper); Aboriginal Financial Officers Gala event; INAC Operators excellence conference; Aboriginal Business Awards

Kwantlem First Nation Spring Salmon FestivalAboriginal Business Awards

National Aboriginal day 2016

Page 11: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Communications & Media Rix Award Corporate Citizenship

Recognition for our deep commitment to collaborating with stakeholders, Aboriginal communities, and organizations to improve the well-being of the communities we serve.

Responded to 162 questions

2016 Examples• More than 110,000+ page views on

talkingenergy.ca• 13 e-newsletter distributed • Subscribers increased from 50 to 1100• Social media impressions via Twitter or

LinkedIn totaled more than 100k• 14 paid media campaigns sent to market

included digital, print, radio and new channel for FBC - Tims TV

• Produced 40+ pieces of collateral

• Eagle Mountain has a high level of overall public awareness. Virtually all Squamish residents have heard of the project.

• 48% of Delta residents who are aware of the Tilbury expansion have heard that the project has produced economic benefits.

Page 12: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Results

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• Community

• Support from local community leaders

• Aboriginal

• Successfully fulfilled Squamish Nation’s

Environmental Assessment

• Communications and media

• Proactively liaise with media, owning our

story

“The expansion of the Tilbury LNG facility will bring

skilled jobs to our community, providing further

opportunities for growth amongst our local trades

and technical sector.”

Lois E. Jackson, Mayor of Corporation of Delta

Page 13: Canadian Institute Cumulative Effects · Based in Vancouver, BC Serves approximately 1.1 million customers in 135 communities across BC $1.814 billion revenue (Fiscal 2015) $564 million

Find FortisBC at:

Fortisbc.com

talkingenergy.ca

604-576-7000

For further information,please contact:

Thank you

David A. Bennett