Can you put the words in order to make 8 sentences

To make a proposal

Slight Agreement

Rejection

To make a proposal

Slight Agreement

Rejection

What I would propose is to . . .

I think we might be able to do that

Well, no I don’t really think that would be useful for us.

We had in mind something closer to

Sure, I could live with that.

I’m afraid I’d rather not . .

What we would really like to offer is . . .

I could accept that.

Business Intermediate

Emails for Checking Understanding

Aims

• To look at and identify aspects of an email for ‘checking understanding’

• To look at and use a number of phrases for checking information.

• To practice writing emails to check understanding.

What is she talking about?

What does he mean?

EMAILS

• How do you use English in emails at work and at home?

• Who do you write emails to?

• What difficulties do you have using English in your emails?

• Why has email become such a valuable part of business?

• Is accuracy important in emails? Why?

Read the two emails

• Do the two people emailing each other totally understand each other?

• 30 seconds to read

1.Why is the person writing an email?2.What is the confusion about?

3.Does she talk about cancelling the order? How do you know this?

4.When will they probably see each other next?

5.Can you underline all the questions asked in the two emails?

Email Writing

Opening an Email (1)

Showing confusion/

uncertainty (3)

Checking Understanding

(3)

Closing an email (1)

Opening an Email (1)

I’m just emailing you regarding the recent order of . . . .

Showing confusion/

uncertainty (3)

Also I’m not entirely sure about the . . . . .I thought. . . .but I could be wrong.

You seem to have forgotten to send me any details of the . . ..

Checking Understanding

(3)

Could you check and get back to us sometime . . . .?Can you clarify the . . . . . . . for me?

Sorry, which . . . .do you mean?

Closing an email (1)

Anyway, hopefully I’ll see you . . . .

Can you clarify the . . . . . . . for me?I’m just emailing you regarding the recent order

of . . . .

Also I’m not entirely sure about the . . . . .Anyway, hopefully I’ll see you . . . .

Could you check and get back to us sometime . . . .?Can you clarify the . . . . . . . for me?

Sorry, which . . . .do you mean? I thought. . . .but I could be wrong.

You seem to have forgot to send me any details of the . . . . . needed.

Hi David,_______________1___________________ meeting arranged for

next week.Sorry about that confusion around that meeting planned. , we are looking at having the meeting next Monday at 10 am, the 27th of June. But before the meeting can I ask you a couple of questions

about your short presentation?Is your presentation based entirely on the subject matter of

technologies in the workplace? _______________2__________________aims of the presentation? __________3____________aims____3______? It’s important for my

staff members to realise what they will be learning about.Also, you’ve mentioned that you need access to Microsoft Excel,

____4_____ version of Excel_______4_______? Do you mean the one released in 2010? ________5_________that all excel

spreadsheets could be used on any Excel program, ___________5_____________.

Anyway, can you get back to us with more details?Thanks,

Nguyen Phuong Anh.

Hi Phuong Anh,

It’s good to hear from you, It’s been a while since we‘ve been in contact. I heard you’ve just been promoted to head of exams. Well done, what

next? Director?The presentation planned for Monday will focus solely on the use of Excel

to record and store customer profiles. ___________________6__________________________other equipment

available on Monday. Will there be access to the internet?_______________7___________________________ so I can make

amendments to my presentation?For the presentation, I require a copy of Microsoft Excel 2010. The older

excel programs lack specific functions which your staff members need training in.

______________8________________ at this presentation on Monday then, will you be coming?

Many thanks,David Tanner.

Hi David,I’m just emailing you regarding the meeting arranged for next

week.Sorry about that confusion around that meeting planned. , we are looking at having the meeting next Monday at 10 am, the 27th of June. But before the meeting can I ask you a couple of questions

about your short presentation?Is your presentation based entirely on the subject matter of

technologies in the workplace? You seem to have forgotten to send me details of the aims of the presentation? Can you clarify the aims for me? It’s important for my staff members to realise what

they will be learning about.Also, you’ve mentioned that you need access to Microsoft Excel,

Which version of Excel do you mean? Do you mean the one released in 2010? I thought that all excel spreadsheets could be

used on any Excel program, but I could be wrong. Anyway, can you get back to us with more details?

Thanks,Nguyen Phuong Anh.

Hi Phuong Anh,

It’s good to hear from you, It’s been a while since we‘ve been in contact. I heard you’ve just been promoted to head of exams. Well done, what

next? Director?The presentation planned for Monday will focus solely on the use of Excel

to record and store customer profiles. Also I’m not entirely sure about the other equipment available on

Monday. Will there be access to the internet?Could you check and get back to us some time today so I can make

amendments to my presentation?For the presentation, I require a copy of Microsoft Excel 2010. The older

excel programs lack specific functions which your staff members need training in.

Anyway, hopefully I’ll see you at this presentation on Monday then, will you be coming?

Many thanks,David Tanner.

Think about checking information at work

In what situations do you need to write an email to check information? Can you think of three situations?

Situation Who are you writing to?

Email Writing Task

• Choose one situation

• Write your email (150 words) to the person

• Use the phrases for the functions

• Read and Check it -

Correct the Errors

• I wonder if you are doing fine.• I’m writing this email to suggest you payment the

debt you have with us.• I am waiting for your reply at the soonest time.• Can you please check and get back to me?• About me, I’m working very hard.• Anyway I hopefully I’ll receive your feedback

soon.