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LifeWorksTraining & Development

2016

LIFEWORKS TRAINING AND DEVELOPMENT

Introduction

By investing in the development of an employee’s knowledge, skills, and abilities, organizations are able to demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available.

Each training session we offer has clearly defined learning objectives and expected outcomes. Although teaching methods vary by subject, sessions typically include a variety of experiential exercises, small group discussions, mini-lectures, self-assessments, and other learning activities designed to engage participants.

When designing our training we consider:

Creating clear objectives that meet participant needs.

The learners’ unique goals and expectations.

Providing a safe training environment engaging learners while using collaborative participant interaction and healthy debate of differing ideas and perspectives.

Leveraging the wealth of learners’ varied backgrounds and experiences enabling them to be resources to one another.

Topics which are practical, relevant, and immediately applicable.

LifeWorksTraining & Development

How to Schedule TrainingContact your Account Manager / Executive or Sales Representative

OR

Call 1.866.267.6255

Email [email protected]

Our PoliciesTo ensure that your training experience is exceptional, we have the following guidelines in place:

ADVANCE BOOKING TIMESPlease allow a minimum of 4 weeks advance notice for booking of all seminars.For customized training sessions, a minimum of 6 weeks is required.

CANCELLATIONUnless specified in an existing agreement, any cancellation within 3 business days of the session will be charged at the full session cost.

TRAINING DELIVERYOur training is offered in a variety of formats, all designed to meet your organizational needs.

In-Person Seminars or Workshops – offered at your workplace, organizational conferences or retreats or wherever you need us to be. These sessions vary in length from one-hour to a full day and are highly interactive.

Virtual Seminars or Workshops (Webinars) – These sessions allow your employees from various teams, various locations, or different countries to participate in training at the same time.

Blended Learning – some of our programs combine in-person workshops or webinars with telephonic group coaching. This approach is designed to create multiple touch points over time for learners as they go in-depth into an area of learning.

mailto:[email protected]

CUSTOMIZATIONAll of our training sessions may be customized to meet individual needs. Additional fees may be incurred on a fee-for-service basis. Contact your LifeWorks Account Manager or Sales Representative for information about customization.

In addition to the training sessions listed in this catalog, LifeWorks develops customized training to support specific client goals and initiatives. Our training department has extensive experience in conducting training needs assessment, development of learning objectives, training curricula design and development, and implementation of large-scale organizational learning initiatives. We work in partnership with our clients to ensure that organizational objectives are met.

SPEAKERS/KEYNOTESLifeWorks will work with you to match the right speaker for your business meeting or conference, with content tailored to your audience. We will provide the right talent to provide valuable resources and knowledge for your attendees, setting them up for success.

OUR TRAINERSOur facilitators are highly skilled professionals with subject matter expertise in a wide range of topics including health and wellness, workplace productivity, management & business, mental health and more. They bring years of experience as both classroom and virtual trainers, and are able to connect participant knowledge and experience with the training materials.

TRAINING CLASS SIZESessions are interactive and classroom sizes are recommended at no more than 30 participants. A larger classroom size alters the learning experience and a large group premium may apply for groups of 50 participants or more.

SESSION PAYMENTPayment for all training seminar sessions, up to 60 minutes in length, can be made using available Training Units or Hours. If pre-purchased units are not used, seminars are priced based on a per hour rate that is subject to premium charges for groups in excess of 50 attendees or sessions that take place before 7:00 am or after 7:00 pm and weekends.

All other sessions, indicated by a are billed fee-for-service and may not use pre-purchased units or hours for payment. Payment for Extended and Manager Training are based on a per hour fee. All Specialized Training Services and Blended Learning Programs are priced based on an assessment of expectations and specific training needs.

SEMINARS

REINTEGRATION: SERVICE MEMBERS IN THE CIVILIAN WORKFORCE

Participants will learn to: Better understand the military and corporate culture. Value the veteran in a competitive business environment Create a welcoming workplace Utilize tools and resources to increase sensitivity toward veterans in the

workplace

A SURVIVOR’S GUIDE TO ORGANIZATIONAL CHANGEParticipants will learn to: Identify the impact of the aftermath of organizational change Describe the phases that survivors typically experience Identify strategies for coping with feelings, putting the past behind, and

engaging in work.

TRANSGENDER ISSUES IN THE WORKPLACEParticipants will learn to: Frame sexual identity in the workplace Define basic rights and responsibilities for managers and employees. Encourage open, respectful conversation. Create a safe, welcoming atmosphere at work.

DISABILITY ETIQUETTE IN THE WORKPLACE Participants will learn to:

• Define disability in accordance with the human rights code.• Recognize the various types of disabilities• Explore attitudinal barriers to working collaboratively with people with disabilities• Develop appropriate disability language in the workplace• Build skills to interact appropriately with people with disabilities

MANAGER TRAININGPROJECT MANAGEMENT

Participants will learn to: Distinguish projects from everyday work. Describe the key components of projects Describe the skills needed for effective project management Identify the stages of the life of a project Create a project timeline and tasks

COMING NEWIN 2016

TABLE OF CONTENTSSeminars 1 Change Management.............................................................................................2

Communication Skills & Strategies.........................................................................3

Elder Care Support.................................................................................................5

Emotional Well-Being.............................................................................................7

Financial Issues....................................................................................................10

Health & Wellness................................................................................................12

Midlife & Retirement..............................................................................................16

Parenting..............................................................................................................17

Workplace Tools...................................................................................................22

Stress Management..............................................................................................28

Work/Life Balance.................................................................................................30

Workplace Issues.................................................................................................32

30 Minute Tip Sessions 34 6 Tips for Managing Stress...................................................................................35

6 Ways to Bounce Back........................................................................................35

9 Tips for Managing Holiday Stress......................................................................35

10 Tips for Email Etiquette....................................................................................35

Conquering Email Overload..................................................................................35

Daily Health Habits...............................................................................................36

Healthy Lunches...................................................................................................36

Streamlining Your Bill Paying................................................................................36

Continuing Education Series 37 Change Management...........................................................................................38

Communication.....................................................................................................38

Elder Care............................................................................................................38

Managing Life’s Big Moments...............................................................................39

Mental Health........................................................................................................39

Finance.................................................................................................................39

Eating Well...........................................................................................................40

Living Well............................................................................................................40

Retirement............................................................................................................40

Parenting..............................................................................................................41

Couples’ Survival..................................................................................................41


Achieving Success at Work..................................................................................42

Harassment..........................................................................................................42

Team Building.......................................................................................................42

Extended Seminars 43

Health & Wellness................................................................................................44

Change Management...........................................................................................44

Midlife & Retirement..............................................................................................45


Work / Life Solutions.............................................................................................47

Communication.....................................................................................................47

Customer Service.................................................................................................48

Team Development..............................................................................................49

Workplace Solutions.............................................................................................50

Manager Training 51

Blending Learning Programs................................................................................52

Manager Essentials..............................................................................................53

Manager as Leader...............................................................................................53

Change Management...........................................................................................53

Leadership Fundamentals....................................................................................54

Specialized Training Services ........................................................................... 65

Team Development..............................................................................................66

Working with Teams Through Conflict..................................................................66

Individual & Executive Coaching...........................................................................67

Individual 360° Assessment Profile.......................................................................67

Career Support Services.......................................................................................68

Sensitivity Coaching..............................................................................................69

Walking for Life.....................................................................................................69

Elder Care Support Group....................................................................................69

Raising a Child with Special Needs.......................................................................70

College Planning Series........................................................................................70

LifeSpeak..............................................................................................................70

Disaster Preparedness.........................................................................................71

Index....................................................................................................................72

Seminars offer strategies to help employees successfully meet the changing needs of their work and personal lives. The sessions address a wide range of issues including managing stress, childcare and teen issues, balancing work and life, financial issues, enhancing personal productivity and health and wellness. All of the sessions are appropriate for employees and management. Educational by nature, seminars apply to many situations and provide participants with practical techniques, strategies and useful take away tips for future reference. Seminars are designed to fit into a lunch break or any time during work hours. These sessions are interactive and classroom sizes are recommended at 25-50 participants. A larger classroom size alters the learning experience and a large group premium may apply.

SEMINAR CONTENT TOPICS:

Change Management....................................................................2

Communication Skills & Strategies.............................................3

Elder Care Support.......................................................................5

Emotional Well-Being...................................................................7

Financial Issues..........................................................................10

Health & Wellness.......................................................................12

Midlife & Retirement....................................................................16

Parenting.....................................................................................17

Workplace Tools.........................................................................22

Stress Management....................................................................28

Work/Life Balance.......................................................................30

Workplace Issues........................................................................32

1

Seminars

A PERSONAL GUIDE TO MANAGING CHANGEParticipants will learn to:

Identify the three phases of the process of change.

Clarify normal feelings, thoughts, and behaviours during times of change.

Identify ways to take control of their personal situation.

Increase adaptability.

BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTERParticipants will learn to:

Assess their capacity for being a master of change.

Identify the characteristics and techniques that define change masters.

Apply the “mantras” of change masters to a personally challenging situation.

Strengthen their ability to master change in professional and personal life.

HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGEParticipants will learn to:

Identify the family impact of work-related stress, change, and uncertainty.

Use a change model to re-frame the experience.

Develop techniques that help children at different stages of development understand their parents’ work concerns.

Develop strategies to assist themselves and their family.

Identify factors that influence the successful outcome of work uncertainty.

NAVIGATING WORKPLACE CHANGEParticipants will learn to:

Understand the permanence of change.

Build resilience and prevent burnout.

Work with change – and make it work for them.

Work with changing groups and organizations.

ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENTParticipants will learn to:

Identify the impact of the aftermath of workplace change and the phase’s survivor’s experience.

Differentiate between “loyalty” and “commitment.”

Reconcile the “paradox” of personal/professional development and organizational values.

Explore ways for recommitting to their job while honoring their principles.

2

Change Management

BUILDING HEALTHY RELATIONSHIPSParticipants will learn to:

Identify the characteristics of strong relationships.

Recognize strategies for sustaining and growing relationships.

Generate ideas for coping with difficulties in relationships.

BUILDING TRUST AT WORK AND IN YOUR PERSONAL LIFEParticipants will learn to:

Look at the role that trust plays in their work and personal lives.

Assess how trusting they are.

Identify the qualities that build trust.

Develop strategies for building trust in their personal and work relationships

Rebuild trust when there is a problem or misunderstanding.

BUSINESS ETIQUETTE: ENHANCING YOUR PROFESSIONALISMParticipants will learn to:

Make the connection between business etiquette, business success, and professionalism.

Identify 10 best practices of workplace etiquette.

Implement strategies for workplace courtesy and increasing personal professionalism.

COMMUNICATION: THE ART OF GIVING FEEDBACKParticipants will learn to:

Define feedback and recognize its usefulness.

Clarify why it’s challenging to give feedback at work and in personal life.

Differentiate between effective and ineffective feedback.

Give valuable, constructive feedback.

COMMUNICATION: THE ART OF LISTENINGParticipants will learn to:

Assess their listening skills.

Identify the barriers to effective listening and learn strategies for removing them.

Recognize the benefits of effective listening and the costs of poor listening.

Identify a model for effective listening and apply its components.

3

Communications Skills & Strategies

COMMUNICATION: THE ART OF RECEIVING FEEDBACKParticipants will learn to:

Clarify their capacity to deal with feedback.

Identify the value of corrective feedback.

Develop strategies for managing useful and non-useful feedback.

Generate ways to invite feedback.

GETTING YOUR MESSAGE ACROSS ASSERTIVELYParticipants will learn to:

Define assertiveness and distinguish it from other communication styles.

Identify their assertive rights.

Develop ways to be assertive through attitude, body language, tone, and verbal language.

Apply specific strategies for saying “no,” coping with criticism, accepting compliments, and voicing needs.

Increase self-esteem and self-confidence in their ability to communicate effectively.

THE BASICS OF COLLABORATIVE PROBLEM SOLVINGParticipants will learn to:

Identify barriers to a positive outcome.

Identify traits of effective problem solvers.

Describe an eight-step model for problem solving.

Utilize specific tools for gaining consensus.

Experience increased self-confidence when resolving problems with others.

4

Communications Skills & Strategies

AN OVERVIEW OF LEGAL ISSUES FOR OLDER RELATIVESParticipants will learn to:

Identify types of decisions that may require legal assistance.

Describe legal tools that assist older relatives when other people must make decisions for them: guardianship, representative payee, power of attorney, living will, trust, etc.

Identify how and when to utilize various tools.

Prepare for a meeting with an older relative’s attorney.

CAREGIVING AS A FAMILYParticipants will learn to:

Clarify their rights as caregivers.

Recognize the effect of family history on the caregiving role.

Solve problems and create a family team approach to caregiving.

Identify strategies for managing conflict with older adults, siblings, and other family members around caregiving issues.

MANAGING THE EMOTIONS OF CAREGIVINGParticipants will learn to:

Recognize the normal emotions that caregivers commonly experience.

Identify what influences those emotions.

Create strategies for effectively managing powerful feelings connectedto caregiving.

Gain more control of their life, caregiving experience, and emotions.

OPTIONS AND RESOURCES FOR OLDER RELATIVESParticipants will learn to:

Identify key factors for assessing the needs of older relatives.

Recognize the wide range of resources that may be able to meet older relatives’ needs.

Define case management and how it can provide assistance.

Identify types of resources that provide in-home support and community support.

Match their older relative’s needs to available supports.

Create effective ways to encourage older relatives to use services.

5

Elder Care Support

TALKING WITH YOUR PARENTS ABOUT THEIR FUTUREParticipants will learn to:

Clarify the importance of long-term planning.

Develop a process for initiating and conducting a conversation about planning with parents.

Identify barriers to successful conversations and apply strategies to ensure apositive dialogue.

Identify the content areas of planning for the future.

THE NURSING HOME DECISIONParticipants will learn to:

Determine when and how to make the decision for nursing home placement.

Identify the emotional aspects of decision making from the perspective ofboth caregiver and older relative.

Use a process for searching for and selecting a nursing home.

Identify the criteria for selecting a good quality facility.

Help their relative adjust to the nursing home and help themselves deal with feelings around placement (optional).

Identify strategies for continuing their caregiver role, including how to respond to concerns, problems, and crises.

THE SANDWICH GENERATIONParticipants will learn to:

Identify the new social reality and trends associated with caregiving.

Recognize normal emotions associated with caregiving and factors affectingthose emotions.

Utilize tips and techniques for managing stress.

UNDERSTANDING DEPRESSION IN OLDER ADULTSParticipants will learn to:

Correct the myths about depression and older adults.

Clarify the occurrence in the older population.

Define depression and the various types.

Identify the symptoms, causes, evaluation components, and treatments of clinical depression.

Support their older relative’s mental health.

6

Elder Care Support

A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESSParticipants will learn to:

Identify the facts about the most common mental illnesses today: anxiety disorders, depression, bipolar disorder, schizophrenia, eating disorders and personality disorders.

Detect the causes of stigma surrounding mental disorders.

Recognize changes to thinking and behaviour that one can make to break down the barriers of mental disorders.

Identify community mental health resources.

BECOMING YOU: FINDING YOUR PATH IN YOUR 20s AND 30sParticipants will learn to:

Examine the “quarter life crisis” concept.

Use self-assessments to take a close look at different areas of their lives.

Apply techniques to take control in their work and personal life.

Create an individualized plan of action.

COPING WITH LOSS: DEATH AND BEREAVEMENTParticipants will learn to:

Recognize the normal emotions of coping with the death of a family member, friend, or colleague, and realize that expressing feelings contributes to healthy mourning.

Describe the phases of adjustment in facing death.

Describe the process and tasks of grieving, including natural reactions.

Identify strategies for healing self and supporting others.

DON’T TAKE IT PERSONALLY:SETTING HEALTHY BOUNDARIES IN THE WORKPLACE

Participants will learn to:

Describe the concept of boundaries.

Pinpoint triggers for strong feelings and what constitutes a boundary violation.

Value the role that healthy boundaries play in employee and organizationalsuccess.

Utilize strategies for setting boundaries with co-workers and customers.

7

Emotional Well-Being

HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGYParticipants will learn to:

Define happiness.

Identify what drives genuine happiness.

Clarify the barriers to satisfaction.

Apply techniques to bring more peace to their own lives.

IN THE AFTERMATH OF DISASTER: MOVING AHEADParticipants will learn to:

Describe reactions to trauma and the disaster recovery process.

Recognize the impact of traumatic stress and ineffective coping strategies.

Implement a variety of techniques and strategies to cope more effectivelywith traumatic stress.

Strategically plan to handle a future disaster.

Identify warning signs that an individual may need professional assistance.

LEARNING ABOUT DEPRESSIONParticipants will learn to:

Recognize the myths about depression.


Recognize the symptoms, causes, evaluation components, and treatments for depression.

Identify strategies to help self and/or support a family member or friend who may be depressed.

LEARNING TO FORGIVEParticipants will learn to:

Define forgiveness

Recognize the benefits of forgiveness

Explore how to forgive others

Identify ways to ask for forgiveness

MANAGING EMOTIONS AT WORKParticipants will learn to:

Indicate the importance of emotion management for themselves and co-workers.

Identify five components of emotional intelligence in the workplace.

Pinpoint situations at work that trigger emotional reactions, and recognize personal responses to these “hot buttons.”

Create techniques for understanding and managing their feelings.

8


MINDFULNESS – BEING PRESENT IN THE MOMENTParticipants will learn to:

Define mindfulness and its impact on the workplace.

Examine skills for accepting the present without judgment.

Develop mindfulness techniques to improve stress management.

Utilize tips for practicing mindfulness to enhance personal well being and in the workplace.

Discover how living in the moment can improve leadership skills.

RECHARGEParticipants will learn to:

Identify signs that it’s time to recharge.

Use 10 strategies for recharging their batteries.

Determine their personal barriers to recharging and learn ways to overcome them.

Develop an action plan to recharge in ways that work best for them.

SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEMParticipants will learn to:

Define self-esteem and its components.

Identify the sources of adult self-worth.

Make the connection between irrational thinking and low self-esteem.

Develop strategies for controlling the “critic” and enhancing self-esteem.

Create a personal plan for developing positive self-esteem.

UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION AND THE BLUESParticipants will learn to:

Recognize the myths about depression.

Clarify the difference between clinic depression and the “blues”.


Identify the symptoms, causes, evaluation components, and treatments for clinical depression.

Apply strategies to help themselves and/or support a family member or friend whomay be depressed.

9


AN OVERVIEW OF ESTATE PLANNINGParticipants will learn to:

Describe the process of estate planning.

Indicate various assets to consider for estate planning.

Define key estate planning tools.

Recognize the need for professional assistance.

Develop strategies for communicating about estate planning with older relatives.

COUPLES AND MONEYParticipants will learn to:

Assess how they and their partner handle money issues.

Explore their financial values.

Identify money “hot spots”.

Apply tips for avoiding money conflicts.

IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEYParticipants will learn to:

Recognize the issues and scope surrounding identity theft.

Become familiar with methods thieves use to steal others’ personal information and money.

Discover ways to minimize the risk in having their identity stolen.

Follow specific steps if they become a victim of identity theft.

MAKING ENDS MEET ON A TIGHT BUDGETParticipants will learn to:

Assess their financial situation and set financial goals.

Discover the control they have over their money.

Track their expenses and create a spending plan.

Take steps to save money and pay down debt.

Identify public and other benefits and resources that can help.

10

Financial Issues

MANAGING YOUR MONEY IN TODAY’S ECONOMYParticipants will learn to:

Recognize your financial goals.

Take steps to adapt your budget to your goals.

Implement strategies for managing debt.

Manage your retirement plan.

Explore savings options and other investments.

THE ABCs OF CONSUMER DEBTParticipants will learn to:

Assess their debt situation and target the factors that contribute to consumer debt.

Identify four essential steps to debt reduction.

Develop strategies for working with credit counseling agencies.

Identify the components of a credit report and learn about credit scores.

THE BASICS OF INVESTING: UNDERSTANDING THE TERMINOLOGYParticipants will learn to:

Clarify the role of investing in financial planning.

Develop some basic money management principles.

Define various investment options: stocks, bonds, mutual funds, money market funds, GICs, and tax-deferred plans.

Identify key factors relative to investing money.

WORKING WITH CUSTOMERS IN FINANCIAL CRISISParticipants will learn to:

Listen and respond to customers who are distressed by their financial situation.

Monitor personal feelings and reactions that accompany stressful times.

Maintain the physical and emotional energy required to provide customers the help they need.

11

Financial Issues

CHANGING HABITS, CHANGING LIVESParticipants will learn to:

Identify a behaviour they would like to change.

Clarify the reasons why it’s challenging to change behaviour.

Use a tool to identify benefits/costs of adapting a positive habit vs. sustaining a negative one.

Generate strategies for ridding themselves of the unwanted habit.

Design an action plan for embracing the change.

COMMIT TO QUIT! STRATEGIES TO STOP SMOKING Participants will learn to:

Clarify the addictive powers of nicotine.

Indicate increased health risks of smoking and benefits of quitting.

Identify their smoking triggers and articulate their motivation to quit.

Describe a 3-step method for quitting.

Utilize strategies for coping with cravings and staying smoke-free.

ENERGY BOOSTERSParticipants will learn to:

Assess their personal energy level.

Identify causes of low energy and learn ways to prevent them.

Employ healthy ways to boost energy.

Make an action plan to deal with energy slumps.

HEALTHY MEAL PLANNINGParticipants will learn to:

Calculate the appropriate amount of calories consumed at meals and snacks.

Create a balanced and appropriately-sized meal.

Identify new ideas to fit in all the food groups.

Create sample menus, including recipes.

12

Health & Wellness

HEALTHY WEIGHT FOR LIFEParticipants will learn to:

Make the connection between weight management and health.

Identify the barriers to getting to and sustaining a beneficial weight.

Use strategies for meeting the challenges of losing weight.

Describe a model for weight loss and lifetime healthy weight maintenance.

IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFEParticipants will learn to:

Assess their knowledge of heart health.

Identify the causes and markers for heart disease.

Clarify the important numbers/values for a healthy heart.

Generate strategies for decreasing the risk factors.

MEAL PLANNING AND EATING FOR THE ENTIRE FAMILYParticipants will learn to:

Build awareness of the importance of saving time by planning ahead inour busy world.

Demonstrate the simplicity of meal planning (with leftovers) by varying food choices throughout the day and week.

Include the entire family in the planning, preparing and making of healthy meals.

Get meals and snacks on the table faster and with less stress.

NUTRITION FOR LIFEParticipants will learn to:

Describe Canada’s Food Guide and the connection betweennutrition and staying healthy.

Identify the food groups, their nutritional value, and healthy choices within them.

Clarify the difference between simple and complex carbohydrates and their relationship to the Glycemic Index.

Distinguish good fat from bad fat.

Recognize portion control.

Generate ideas for healthy daily nutrition.

13

Health & Wellness

NUTRITION LABELING AND MARKETING CLAIMSParticipants will learn to:

Build awareness about the new nutrition information on food labels, especially the Nutrition Facts table.

Use the Nutrition Facts table to make informed food choices.

Link the nutrition information on food labels with existing healthy eating messages and programs.

Demonstrate how marketing plays a role in food packaging and labels.

STAYING FIT FOR LIFE WITH EXERCISEParticipants will learn to:

List the benefits of exercise.

Identify three types of exercise and the value of each.

Calculate targeted heart rate.

Describe the steps to setting up an ongoing exercise program.

Create a plan for sustaining fitness, including how to stay motivated and committed.

STAYING HEALTHY AS A MANParticipants will learn to:

Test their knowledge of men’s health issues.

Explain why men have a tendency to avoid seeking medical help.

Indicate basic behaviours that contribute to health and wellness for men.

Identify male-specific conditions.

STAYING HEALTHY AS A WOMANParticipants will learn to:

Recognize challenges women face relative to their health.

Indicate the basic behaviours that contribute to health and wellness for women.

Identify preventive screenings and preventions and those specific to women.

STAYING HEALTHY AT A DESK JOBParticipants will learn to:

Define ergonomics

Identify risks, including musculoskeletal disorders, from improper postureand ineffective physical work habits.

Use strategies to reduce those risks.

Describe proper positioning of work station items (computer, chair, desk, and phone).

Practice simple exercises that relieve muscle tension.

14

Health & Wellness

TAKING CHARGE OF YOUR EATING HABITSParticipants will learn to:

Identify mindless eating pitfalls.

Apply tips to reduce impulse eating and keep cravings under control.

Recognize the importance of slowing down and being mindful of hunger and mood.

Utilize strategies for selecting healthy foods that satisfy hunger.

TIPS FOR GETTING A GOOD NIGHT’S SLEEPParticipants will learn to:

Make the connection between sleep and health issues.

Identify the factors that affect good sleep, and analyze their individual sleephabits and issues.

Develop strategies for ensuring good quality sleep, including how to developa bedtime routine.

Describe four sleep disorders.

WALKING FOR LIFEParticipants will learn to:

List the benefits of regular walking.

Identify personal motivations for walking.

Describe the three main components of walking.

Calculate targeted heart rate.

Employ strategies for developing and sustaining a walking program, including how to stay motivated.

Create a personal plan for reaching 10,000 steps per day.

15

Health & Wellness

HEALTHY AGING: LIVING BETTER LONGERParticipants will learn to:

Identify the risk factors that emerge during mid-life.

Clarify the most important step that fosters longevity.

Recognize the components of a regular physical exam.

Describe ongoing strategies that reduce the risk of disease and promote ahealthy lifestyle.

PLANNING YOUR LIFESTYLE AS A RETIREEParticipants will learn to:

Identify myths and pitfalls of retirement.

Apply three theories of adult development to their life.

Transfer the satisfying aspects of work to their retirement.

Use a tool for identifying their resources, options, and preferences for enrichingtheir retirement.

Apply ten keys of successful retirement.

This seminar does not contain information on financial planning for retirement.

WORK AFTER RETIREMENTParticipants will learn to:

Identify the reasons why they’d like or might like to continue working after retirement and compare their reasons to the results of a national survey.

Recognize the advantages that older workers bring to the workplace.

Recognize the options for employment as a mature worker.

List the steps for considering and/or planning to work.

Clarify what to look for in a work opportunity.

16

Midlife & Retirement

ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY’S PARENTSParticipants will learn to:

Assess their parenting skills.

Identify what children need.

Describe the guiding principles of active parenting.

Match children’s needs with specific parenting techniques.

BEING AN INVOLVED PARENT:BUILDING A BALANCED RELATIONSHIP WITH YOUR CHILD


Recognize the traits of an overly involved parent.

Describe the long-term consequences of over involvement.

Identify strategies for raising self-reliant and resilient children.

Find a balance of involvement that will help children ultimately become independent adults.

BEING A SINGLE PARENTParticipants will learn to:

Take care of self while being the best parent you can be.

Simplify and manage everyday demands.

Maintain a healthy relationship with your child.

Build community and find support.

BULLYING: WHAT PARENTS SHOULD KNOWParticipants will learn to:

Identify the different types of bullying.

Apply strategies to help reduce bullying behaviours in children.

Recognize the signs and dangers of cyber bullying and LGBT-targeted bullying.

Work with school and community to help prevent bullying and becomepart of the solution.

CONNECTING WITH YOUR TEENAGERParticipants will learn to:

Assess strengths and vulnerabilities in the ability to communicate with their teen.

Describe the internal and external conflict that creates challenges for connecting with teens.

Create techniques for taking care of self when communication becomes painful.

Listen for the purpose of understanding their teens.

Increase the ability to influence their teen instead of controlling him or her.

17

Parenting

DEVELOPING RESPONSIBILITY & INDEPENDENCE: SKILLS YOU CAN TEACH CHILDREN


Define responsibility and independence.

Identify areas of responsibility, including task management and social responsiveness.

Apply the seven “Rs” of responsibility.

Develop techniques for removing the barriers to responsible behaviour.

Enhance their parental role as teacher of values and effective behaviour; increase confidence as a parent.

FATHERHOOD: THE MOST IMPORTANT JOB YOU WILL EVER HAVEParticipants will learn to:

Identify the roles of fatherhood.

Discuss ways in which fathers are unique and influential in responding to childrens’ needs.

Develop personal fatherhood goals.

Collect tips for overcoming barriers that make it hard to reach fatherhood goals.

Generate strategies for being an involved father for children of any age.

HELPING YOUR CHILD ACHIEVE IN SCHOOL: ASSISTING WITH HOMEWORKParticipants will learn to:

Identify the role that homework plays in a child’s life.

Correct three myths about children and learning.

Describe the three “P’s” of homework.

Identify roadblocks for starting and finishing homework.

Develop strategies for making homework a positive experience.

Become proactive in enhancing a child’s achievement in school.

HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY Participants will learn to:

Identify the causes, signs, and symptoms of childhood stress.

Assess their children’s stress level.

Apply a parenting model to encourage resiliency and stress-hardiness.

Develop strategies for helping their children cope with challenges and pressure.

18

Parenting

HELPING YOUR YOUNG CHILD GET A FULL NIGHT’S SLEEP Participants will learn to:

Describe specific concerns about their childrens’ sleep issues.

Identify basic strategies for establishing a night-time routine for their children, including how to teach self-calming.

Explore specific sleep problems such as: stalling, nightmares, night terrors, sleep walking, etc. and develop techniques for managing them.

Understand children’s sleep patterns at different stages of development, and identify conditions that disrupt sleep for young children.

INTERNET SAFETY AND SOCIAL MEDIA: WHAT PARENTS SHOULD KNOWParticipants will learn to:

Identify the potential dangers to children who use the Internet and social media.

Recognize how social media works and its appeal.

List popular types of social media.

Put safety measures and strategies into action to keep their children safe online.

MANAGING YOUR ADD/ADHD CHILD’S BEHAVIOUR AT HOMEParticipants will learn to:

Clarify the challenges of dealing with the behaviour at home of a child with ADD/ADHD.

Identify the characteristics of ADD/ADHD.

Find sources of support.

Utilize strategies for managing behaviour in specific situations.

Develop a plan.

POSITIVE DISCIPLINEParticipants will learn to:

Distinguish how positive discipline differs from punishment.

Apply strategies for setting clear limits and realistic expectations.

Use strategies to communicate effectively and adapt to a child’s individual needs.

Identify and learn ways to manage common behavioural problems.

Share helpful parenting tips and experiences.

19

Parenting

RAISING A HEALTHY EATERParticipants will learn to: Recognize the basics of healthy nutrition for children.

Identiy the risks of childhood obesity.

Get ideas for healthy meals and snacks.

Cope with picky eating.

Make family mealtimes more enjoyable.

RESOLVING CONFLICTS WITH TEENSParticipants will learn to:

Clarify the reasons for confrontations and the value of conflict between teens and parents.

Set guidelines for negotiating rules with their teen.

Distinguish between teen-owned and parent-owned problems, and develop strategiesfor handling each.

Avoid or manage conflict with their teen.

Identify tools for becoming a “parent realist.”

STRONG FAMILIES, HAPPY CHILDREN:A PARENTING MODEL FOR THE 21st CENTURY


Identify the qualities of strong families and areas where they can strengthen their own family.

Clarify the factors that contribute to adult happiness.

Describe five steps that foster lifelong joy in children.

Brainstorm activities for putting the five steps into action.

Pinpoint strategies that enhance a child’s sense of self.

SURVIVAL TACTICS FOR NEW PARENTSParticipants will learn to:

Identify the expectations they have for themselves as first-time parents.

Replace unrealistic expectations with reasonable ones.

Employ stress-reducing strategies for adjusting to new parenting.

Experience increased self-confidence and control as new parents.

20

Parenting

TAKE OUR CHILDREN TO WORK DAYFor children ages 6-14 - With props and materials, the children participate in action-oriented activities designed to help them:

Get to know each other.

Identify their individual interests, strengths, and skills.

Learn about the world of work.

Begin thinking about their future and careers that might interest them.

TEEN HEALTH ISSUES: ALCOHOL AND OTHER SUBSTANCE USEParticipants will learn to:

Identify six characteristics of normal adolescent behaviour.

Recognize predisposing factors of high-risk behaviour.

Identify signs, symptoms, and statistics for alcohol and other substance use.

Use strategies for helping their teen develop a healthy lifestyle.

Apply steps to take if they suspect their teen is misusing substances.

WHEN PARENTS DISAGREE:HOW TO BECOME AN EFFECTIVE TEAM WHEN PARENTING


Identify the issues/situations that trigger parental disagreements.

Identify reasons for disagreeing, including the myths of parenting.

Use strategies for working out differences and developing a team approachto parenting.

Reduce stress created by fighting and reverse the negative effects of conflict onthe relationship.

21

Parenting

BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOBParticipants will learn to:

Recognize the importance of using basic leadership skills in any job.

Assess personal leadership capabilities.

Identify eight critical leadership strategies and ways to put them into action.

Develop a personal plan for applying leadership skills to a job.

BEST PRACTICES FOR EMAILParticipants will learn to:

Improve email management.

Reduce inbox clutter.

Process and respond to emails more efficiently.

Find helpful resources and tools for using email.

Avoid email habits which may negatively affect the message and work relationships.

Distinguish when and when not to use email.

BEST PRACTICES FOR FINDING FULFILLMENT AT WORKParticipants will learn to:

Transition from a linear view of work to a cyclical model.

Develop techniques for self-renewal at work.

Identify 10 strategies that can help raise their “satisfaction quotient” on the job.

BOOSTING YOUR PERSONAL PRODUCTIVITYParticipants will learn to:

Meet productivity expectations – even when they change.

Identify opportunities to improve personal and process efficiencies.

Manage work distractions and other interruptions.

Increase effectiveness through organization and technology.

22

Workplace Tools

BUILDING STRONG CUSTOMER RELATIONSHIPSParticipants will learn to:

Identify five keys to building strong customer relationships:

1. Building trust and credibility

2. Viewing customers as partners

3. Using good communication

4. Making it personal

5. Providing outstanding customer service

Apply new strategies for each those keys using real-life scenarios.

BUILDING YOUR PERSONAL AND PROFESSIONAL NETWORKParticipants will learn to:

Connect networking and personal and professional development.

Identify opportunities for networking.

Employ successful online and in-person networking strategies.

Create and grow a network of personal and professional contacts.

BULLYING IN THE WORKPLACE: A MANAGER’S GUIDEParticipants will learn to:

Define bullying behaviours.

Identify the three types of bullying

Identify the effects of bullying on the workplace

Recognize the signs of bullying in the workplace

Define the manager’s role in preventing or eliminating bullying behaviours

CONQUERING CLUTTERParticipants will learn to:

Identify how clutter affects state of mind and overall wellbeing

Identify clutter roadblocks that lead to disorganized spaces or excess items

Apply strategies for tackling existing clutter at home and at work

Assess ways to prevent clutter from accumulating at home and at work

23

Workplace Tools

CREATIVITY AT WORK: HOW TO FLEX YOUR CREATIVE MUSCLEParticipants will learn to: Assess their personal creativity.

Identify the behaviours of creative people.

List the barriers to inventive thinking.

Develop strategies that boost creativity.

Apply a 5-step model that fosters originality.

EFFECTIVE TIME MANAGEMENTParticipants will learn to:

Identify the key components of effective time management.

Recognize the barriers that can prevent effective time management.

Utilize key strategies for effective time management.

GIVING IT YOUR BEST AT WORKParticipants will learn to:

Recognize the importance of being highly committed to their work.

Assess how well they are engaged at their job.

Determine what gets in the way of giving it their best at work.

Identify how to tap into energy, talents and enthusiasm at work.

Create a personal plan for developing themselves and increasing their valueas an employee.

GOAL SETTING FOR SUCCESS AT WORKParticipants will learn to:

Define their personal meaning of success and identify personal values.

Develop a brief mission statement.

Use a tool for creating SMART goals and an action plan.

Create a short-term or long-term work goal.

Employ strategies for staying committed to goals.

Apply the techniques to non-work-related aspects of their lives.

24

Workplace Tools

HOW TO BE A HIGH-PERFORMING TEAM MEMBERParticipants will learn to:

Recognize the characteristics of a high-performing team (HPT).

Explore their role as a team member.

Identify ways they can be more valuable to their team.

Use strategies for developing the 8 key qualities of an HPT member.

Create a personalized action plan.

MAKING IMPORTANT LIFE AND BUSINESS DECISIONSParticipants will learn to:

Identify factors that affect decision making.

Understand the pros and cons of their personal approach to decision making.

Apply a 5-step process that allows them to:

− Research their options in a way that will encourage support from others.

− Explore, combine, and apply multiple decision-making strategies.

− Use tools to weight potential risks, gains, and other factors.

MOTIVATING FOR INNOVATIONParticipants will learn to:

Identify the organization’s core values and the drivers for progress.

Clarify why small ideas are the heart of innovation.

Utilize eight critical elements for creating and sustaining aninnovation-friendly environment.

Generate tips for enhancing the ability to contribute creative value to their job, the organization, and customers.

RESPECT IN THE WORKPLACE: AN EMPLOYEE’S GUIDEParticipants will learn to:

Define disrespectful, inappropriate behaviours.

Recognize three types of disrespectful behaviour.

Identify signs of disrespectful behaviour in the workplace.

Define your role in preventing or eliminating disrespectful behaviourin the workplace.

25

Workplace Tools

RUNNING EFFECTIVE MEETINGSParticipants will learn to:

Plan ahead and prepare for meetings.

Encourage active participation and sharing of ideas.

Manage distractions and interruptions.

Coordinate and run teleconferences.

Apply problem solving, decision making and action planning as a group.

Close a meeting and follow up on action items.

SEEING THE GLASS AS HALF-FULL: INCREASING YOUR OPTIMISM AT WORKParticipants will learn to:

Recognize the benefits of optimism.

Determine how optimistic or pessimistic they are.

Identify and change negative thinking patterns and habits.

Develop a positive outlook and increase their optimism at work.

Incorporate positivity into their work day and apply tips to help improve job satisfaction.

STOP PUTTING IT OFF: STRATEGIES FOR OVERCOMING PROCRASTINATIONParticipants will learn to:

Use The Procrastination Inventory to identify avoidance habits.

Identify the negative effect of procrastination on personal and professional life.

Identify the psychological basis for the behaviour.

Apply a 6-step model for overcoming procrastination and maximizing their time.

SUCCESSFUL DELEGATIONParticipants will learn to:

Articulate the effects and benefits of delegating tasks / projects.

Identify tasks that can be delegated with the right team member.

Practice effective delegation.

Practice questions and feedback to review employee’s progress on new task /project.

26

Workplace Tools

SUCCESSFUL STRATEGIES FOR TELECOMMUTERSParticipants will learn to:

Identify the benefits and challenges of working remotely.

Apply self-management strategies to enhance productivity.

Build social capital and nurture effective work relationships.

Increase visibility and manage their career in the remote environment.

THE BASICS OF PLANNING AND PRIORITIZINGParticipants will learn to:

Recognize the benefit of returning to time-tested strategies for planning and prioritizing.

Identify their self/time management concerns, strengths, and areas for improvement.

Clarify the link between personal values, life stage, roles (employee, manager, parent, friend, home manager, etc.) and the use time.

Use seven best practices for planning and prioritizing.

Use a system for assigning tasks to categories depending on time sensitivity and importance.

27

Workplace Tools

10 WAYS TO OVERCOME OVERLOADParticipants will learn to:

Assess if they are on overload.

Recognize that they have more control in many areas of their lives than they think they have.

Describe 10 ways to optimize control and manage their lives more effectively.

Identify techniques they can apply to their specific overload issues atwork and in personal life.

BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE’S CHALLENGESParticipants will learn to:

Define resiliency and indicate how it can be used for success and satisfaction in life.

Assess their personal resiliency level.

Create action plans based on 10 methods for bouncing back.

MANAGING HOLIDAY STRESSParticipants will learn to:

Identify sources of holiday stress.

Clarify the conflict between expectations and reality during holiday time.

Recognize the role of traditions and create meaningful rituals.

Gain control of organizing holiday tasks, managing time, and dealing with expenses.

Develop healthy attitudes for coping with the demands of the holiday season.

MANAGING YOUR WORK STYLE TO REDUCE STRESS:HOW TO A PPROACH WORK WITH HUMOUR AND WISDOM


Identify the traits of a high-stress and a low-stress work style and indicatewhich style reflects their own work behaviour.

Describe each style’s impact on themselves and their co-workers.

Develop strategies for fine-tuning their perspective, tapping into their wisdom,and applying humour to reduce stress at work.

28

Stress Management

MANAGING STRESS: THE ROAD TO RESILIENCYParticipants will learn to:

Define stress and resilience

Recognize personal stressors and responses to them

Identify the qualities of resiliency and effective coping

Strategies for maintaining resiliency, exerting control, and managing unrelenting stress

OVERCOMING BURNOUTParticipants will learn to:

Define burnout and identify its causes.

Identify symptoms and behaviours associated with burnout.

Determine whether or not their stress has reached the burnout phase.

Create techniques for coping with, as well as avoiding, burnout.

Practice a relaxation exercise.

RELAX THE BODY, CALM THE MINDParticipants will learn to:

Identify the interconnection of the mind, body, and stress.

Discover the value of relaxation techniques.

Activate their body’s own relaxation response.

Practice three stress management techniques: breathe awareness, progressive muscle relaxation, and visualization.

Attendees should be prepared to participate in relaxation exercises during the session.

UNDERSTANDING STRESS, INCREASING RESILIENCYParticipants will learn to:

Define stress and understand the “costs” of negative stress.

Recognize the body’s response to stress.

Use strategies for increasing resiliency during times of stress.

Feel more in control of their life.

29

Stress Management

BALANCING SHIFT WORK AND FAMILY / PERSONAL LIFEParticipants will learn to:

Identify the challenges they face as a shift worker.

Use basic techniques for getting good quality sleep.

Recognize the role of nutrition and what to eat/not eat while working the night shift.

Explore strategies for improving the quality of family and personal life.

DUAL CAREER RELATIONSHIPS: BALANCING WORK AND YOUR LIFE TOGETHER Participants will learn to:

Pinpoint the stressors they are experiencing in their dual career relationship.

Identify the challenges facing contemporary couples relative to stressors and time constraints: communicating effectively, negotiating a life together, sustaining couple intimacy, getting the work done, and balancing individual and relationship needs.

Generate strategies for developing an effective partnership that promotesquality of life for the individual, couple, and family.

NAVIGATING WORK AND LIFEParticipants will learn to:

Recognize the terms “navigating” and “integrating” in regard to their work and personal lives

Clarify how their present life differs from the quality of life they would like.

Identify areas that could benefit from new approaches.

Apply seven key tools that can enhance work/life quality and provide greater personal satisfaction.

ONGOING LEARNING FOR SUCCESSParticipants will learn to:

Define what success means to them.

Recognize the benefits of ongoing learning.

Take advantage of learning opportunities on the job and outside of work.

Identify skills one might develop or interests one might pursue.

Adopt the attitude and habits of a lifelong learner.

Find learning opportunities.

30

Work / Life Balance

SETTING LIMITS AT WORK AND IN YOUR PERSONAL LIFEParticipants will learn to:

Identify challenges, including internal and external barriers, of setting clear limits at work and in personal/family life.

Assess personal strengths and vulnerabilities as they relate to delegating.

Determine if a situation warrants delegation.

Develop assertive communication techniques to manage time more effectively.

Create strategies for setting limits and delegating at work and in one’s personal life.

SIMPLIFY: BEING PRESENT FOR LIFE’S MOMENTSParticipants will learn to:

Identify how life became hurried and complicated.

Identify their core values and set priorities based on their values.

Recognize the difference between “minutes” and “moments”.

Apply tips to simplify their life, slow down, and be present each day.

STAYING STRONG AS A COUPLEParticipants will learn to:

Identify 7 practices that serve as the core of satisfying marriages.

Generate techniques for putting each practice into action.

Discover effective ways to strengthen couple relationships.

WORKING WOMAN’S SURVIVAL COURSE:PRACTICAL HELP FOR CREATING BALANCE IN YOUR LIFE


Identify ways women respond to the challenge of work/life balance.

Use a tool to assess their own response to work/life challenges.

Use strategies for dealing with multiple demands.

Incorporate ways to increase opportunities for self care.

WORRY LESS, ENJOY LIFE MOREParticipants will learn to:

Recognize the signs of worry and how they can impact happiness.

Generate and deal with specific triggers to worry.

Identify areas of change to reduce worry.

Develop new strategies for managing worry.

31

Work / Life Balance

BULLYING AT WORK: INFORMATION AND STRATEGIESParticipants will learn to:

Define workplace bullying / psychological harassment.

Clarify the impact of bullying on the individual and the organization.

Employ actions to take if being bullied.

EXPLORING DIVERSITYParticipants will learn to:

Define the primary and secondary dimensions of diversity

Identify the origins of personal assumptions and attitudes towards individuals whodiffer from us.

Explore the many kinds of diversity in the workplace and techniques that contributeto organizational cohesiveness

HARASSMENT: IT’S AN ISSUE OF RESPECTParticipants will learn to:

Define harassment.

Identify conduct in the work environment that could be interpreted as harassment.

Explain organizational policy and procedures regarding how to report a complaint of harassment.

Describe the employee’s role in preventing harassment and building a climate of respect.

MOTIVATION AND WILLPOWERParticipants will learn to:

Define motivation and willpower.

Explain the power of realistic goal-setting.

Explore the barriers and challenges they face when working toward a goal.

Apply tips to boost motivation and willpower.

Develop an action plan to help achieve goals.

32

Workplace Issues

PREDICT AND PREPARE:A GUIDE FOR DEALING WITH STRESSFUL EVENTS IN THE WORKPLACE


Identify common emotional, cognitive, behavioural and physical reactions totraumatic events.

Describe the stress response and implications of cumulative stress anddelayed reactions.

Explore strategies for preparing for and coping with traumatic incidents.

UNDERSTANDING INTERGENERATIONAL TEAMSParticipants will learn to:

Identify the unique values and behaviours of each of the generations in today’s workplace.

List the advantages of having multiple generations on a team.

Leverage the strengths of each generation to build and sustain a vital team.

Create strategies that unite all generations at work.

VICARIOUS TRAUMA:DEALING WITH STRESS-RELATED WORKPLACE EVENTS


Describe the characteristics of vicarious trauma.

Recognize the life cycle of a critical incident.

Identify the triggers and symptoms of vicarious trauma.

Describe the value of self-care in coping with vicarious trauma.

WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSESParticipants will learn to:

Describe the effects of substance abuse on theworkplace, family, and body

Define substance use, abuse, and dependence

Identify the effects of enabling behaviours

Explain their organization’s policy regarding substance abuse

Select appropriate steps to address their own use or to assist a using co-worker

33

Workplace Issues

30 minute tip sessions are available for work environments in which employees have limited time to attend training, but could benefit from information and practical suggestions. These sessions highlight quick tips and strategies based on a specific topic.

TIP SESSION TOPICS:

6 Tips for Managing Stress.............................................................35

6 Ways to Bounce Back..................................................................35

9 Tips for Managing Holiday Stress...............................................35

10 Tips for Email Etiquette..............................................................35

Conquering Email Overload...........................................................35

Daily Health Habits..........................................................................36

Healthy Lunches..............................................................................36

Streamlining Your Bill Paying........................................................36

34

30 Minute Tip Sessions

6 TIPS FOR MANAGING STRESSParticipants will learn to:

Recognize feelings.

Use effective problem-solving methods.

Practice healthy habits.

6 WAYS TO BOUNCE BACKParticipants will learn to:

Increase optimism and enjoy the small pleasures in life.

Take an active approach to problem solving.

Prepare for and be open to change.

9 TIPS FOR MANAGING HOLIDAY STRESSParticipants will learn to:

Set expectations.

Manage time and budget.

Prepare for family dynamics.

Take care of themselves.

10 TIPS FOR EMAIL ETIQUETTEParticipants will learn to:

Use email appropriately and effectively.

Avoid email habits that may negatively affect their message or theirwork relationships.

Distinguish when and when not to use email.

CONQUERING EMAIL OVERLOAD Participants will learn to:

Improve email management.

Reduce inbox clutter.

Process and respond to emails more efficiently.

Find helpful resources and tools for using email.

This seminar provides a general overview of email management. It does notprovide detailed advice about specific email systems.

35

Tip Sessions

DAILY HEALTH HABITS


Identify ten healthy habits to do each day.

Recognize how small changes to daily habits can impact your health and well-being.

Incorporate changes gradually and build them into a routine.

Set goals and develop an action plan for healthy habits.

HEALTHY LUNCHESParticipants will learn to:

Pick healthier choices when dining out.

Find ways to fit more food groups in lunches.

STREAMLINING YOUR BILL PAYINGParticipants will learn to:

Identify methods for organizing their bills.

Identify online bill paying options.

Apply strategies for coordinating household bill paying responsibilities.

Use tips for managing their budget if it is impacting their ability to pay bills on time.

36

Tip Sessions

Continuing Education Series

The Continuing Education Series is a unique way to provide skills and information to employees who are interested in more in-depth and ongoing learning.

Each series contains three seminars which follow a particular theme. They begin by identifying basic needs and/or issues and move towards a more complex examination of the identified topic. They provide strategies, tools and instruction that employees can utilize to enhance their performance and productivity in the workplace and in their personal lives. The content of each series is reflective of the same topics contained in our seminars. However, the series approach further augments the employee’s learning experience.

CONTINUING EDUCATION TOPICS:

Change Management..................................................................38

Communication...........................................................................38

Elder Care....................................................................................38

Managing Life’s Big Moments....................................................39

Mental Health...............................................................................39

Finance........................................................................................39

Eating Well...................................................................................40

Living Well...................................................................................40

Retirement...................................................................................40

Parenting.....................................................................................41

Couples’ Survival........................................................................41


Achieving Success at Work.......................................................42

Harassment.................................................................................42

Team Building.............................................................................42

37

Change is inevitable and constant. This series focuses on identifying the phases and process of change and increasing one’s adaptability to change. It then addresses more specifically workplace change and how one can work with change and make it work for him/her. Lastly, once the participant has developed a foundation of knowledge around the idea of change and how to accept it, it further provides tools to strengthen one’s ability to master change in his/her professional and personal life.

A Personal Guide to Managing Change (p. 2)

Navigating Workplace Change (p. 2)

Beyond Coping with Change, Becoming a Change Master (p. 2)

This series is intended to teach the fundamental aspects of effective communication skills. It starts by addressing listening skills and allows the participant to hone his/her own listening skills while also helping him/her recognize the impact of poor listening skills. It then addresses one’s ability to receive feedback and offers strategies for managing useful and non-useful feedback. Lastly, the series defines feedback and also addresses the challenge of delivering valuable and constructive feedback.

Communication: The Art of Listening (p. 3)

Communication: The Art of Receiving Feedback (p. 4)

Communication: The Art of Giving Feedback (p. 3)

There are a growing number of people who find themselves facing the reality of caregiving for an older adult. For many employees, the responsibility of caring for aging parents often coincides with ongoing care for their children as well. This series identifies this new social reality as well as offers ways that caregivers can manage emotions and stress that occur because of the challenges facing this “sandwich generation”. It further provides support for those who are facing the decision, or may be in the future, of whether or not to seek community care for aging loved ones.

The Sandwich Generation (p. 6)

Managing the Emotions of Caregiving (p. 5)

The Nursing Home Decision (p. 6)

38

Communication

Change Management

Elder Care

With significant occasions often comes a greater amount of stress in our lives. This three part series is intended to identify the sources of “holiday” stress, and manage the difference between one’s expectations and the reality of what is possible. It then assists the participant in recognizing the difference between moments in time and moments of significance and how to be present for them. Lastly, it provides tools and techniques to aid in achieving relaxation for both the mind and body when experiencing heightened stress levels.

Managing Holiday Stress (p. 26)

Simplify: Being Present for Life’s Moments (p. 29)

Relax the Body, Calm the Mind (p. 27)

This series is designed to educate participants about mental health and how it impacts the workplace. It is also designed to assist participants in identifying ways in which they can help themselves achieve mental wellness as well as how to support and encourage those around us to achieve well-being. The series begins with an overview of some of the most common mental illnesses diagnosed today, and then debunks many myths and misconceptions around society’s perception of mental illness. It then moves toward examining one of the most common mental illnesses affecting people today – depression. Lastly, the series examines how one can utilize various tools in order to discover what we need to learn about ourselves in order to achieve emotional wellness.

A New Attitude: The Truth About Mental Illness (p. 7)

Understanding the Difference Between Depression and the Blues (p. 9)

Happiness: Learning from Positive Psychology (p. 8)

These sessions will assist participants in protecting their personal information as well as provide tools to help manage financial stress. Identity theft is a growing problem in today’s society and this session helps participants become more cognizant of this growing threat. This series helps to recognize the scope if this issue, and then further informs the participant how he/she can manage finances as well as plan for a secure future.

Identity Theft: Protect Your Personal Information and Money (p. 10)

Managing Your Money in Today’s Economy (p. 11)

Making Ends Meet on a Tight Budget (p. 10)

39

Managing Life’s Big Moments

Mental Health

Finance

This is a nutrition series that begins with the basic understanding and definition of good versus poor nutrition reiterating the basic food groups and outlining strategies toward healthy living. The second session delves deeper into how particular choices within each food group will benefit the body and provide specific nutrients that our bodies require. The final session examines various strategies to promote healthy eating for oneself and one’s family by providing recipes as well as ideas regarding effective planning tools and meal ideas for “leftover cooking.”

Nutrition Labeling and Marketing Claims (p. 13)

Nutrition for Life (p. 13)

Healthy Meal Planning (p. 12)

This series focuses on behavioural wellness. It identifies the most basic changes that we all can make in order to move toward a healthier lifestyle. It then moves forward providing more specific exercise ideas and assists in creating a plan for sustaining fitness. Lastly, the series focuses on identifying one’s specific negative habits, and how to make life changes that improve overall health and wellness and ultimately one’s happiness.

Daily Health Habits (p. 34)

Staying Fit for Life With Exercise (p. 14)

Changing Habits, Changing Lives (p. 12)

This series begins by focusing on maintaining health throughout midlife and fostering longevity as one ages. It further assists the participant in planning for this significant life change by providing tools to assist him/her with moving from the world of work to the world of retirement. Lastly, the decision to continue in the world of work as a “mature worker” is addressed and strategies are presented that will assist the participant in making that decision.

Healthy Aging: Living Better Longer (p. 16)

Planning Your Lifestyle as a Retiree (p. 16)

Work After Retirement (p. 16)

40

Eating Well

Living Well

Retirement

This series identifies the qualities of strong families, along with what helps to create adult happiness as well as joy in children. It then moves forward to address the most common and growing problem in schools as well as in society in general: bullying. It helps all members of the family identify all forms of bullying and provides information regarding how to becomeinvolved with the school and community and help provide an optimal solution. Lastly, the series helps parents recognize signs of stress in their children and provides them with tools to help children deal with challenges and pressure.

Strong Families, Happy Children: A Parenting Model for the 21st Century (p. 20)

Bullying: What Parents Should Know (p. 17)

Helping Your Child Deal with Stress: Teaching Resiliency (p. 18)

These three sessions are intended to provide assistance in identifying the characteristics of a healthy and growing relationship as well as provide ideas for coping with common difficulties. It further focuses on practices that assist in strengthening the couple relationship. Lastly, the sessions tackle the most common cause of couple distress – finances – and provides various tips to help avoid money conflicts.

Building Healthy Relationships (p. 3)

Staying Strong as a Couple (p. 29)

Couples and Money (p. 10)

The “stress” series is designed to identify various signs of stress as well as the positive and negative impact of stressors on the body. It then moves towards identifying one of the major causes of stress – overload. The continuum moves through various ways to take control of the issues that generate negative stress and, more importantly, suggests ways to manage and/or eliminate negative stress from daily life.

Understanding Stress, Increasing Resiliency (p. 27)

10 Ways to Overcome Overload (p. 26)

Relax the Body, Calm the Mind (p. 27)

41

Parenting

Couples’ Survival

Stress Management

This series is designed to build a foundation that will assist in the development of a well rounded, professional and productive employee. It will create an awareness of appropriateness in the workplace both in how one conducts oneself in-person and electronically. Once the basic fundamentals are achieved, the series then introduces ways in which an employee can utilize his/her skills and elevate them by becoming highly productive, increasing efficiency and achieving a greater satisfaction in his/her work life.

Business Etiquette: Enhancing Your Professionalism (p. 3)

Best Practices for Email (p. 21)

Boosting Your Personal Productivity (p. 21)

This series is intended to help educate and protect employees from bullying and harassment in the workplace. It also identifies various behaviours that could be considered “harassment” as well as outlines one’s personal responsibility/role in preventing harassment. Lastly, the sessions explore various kinds of diversity in the workplace and techniques that contribute to a respectful workplace.

Bullying at Work: Information and Strategies (p. 30)

Harassment: It’s an Issue of Respect (p. 30)

Exploring Diversity (p. 30)

This series begins by identifying the fundamental aspect of any relationship – trust. Once the participants can identify how to build trusting relationships, they then learn how to maintain and develop these relationships even in times of crisis. The series is intended to aid the employee in developing working relationships and in valuing the knowledge and skills of others while applying his/her own skills and knowledge in a group setting. Once this has been achieved, the participant learns to identify how to enhance his/her skills that will allow him/her to become a high achiever in the workplace. It also helps the participant to recognize his/her role as a team member and how to become more valuable in that role.

Building Trust at Work and in Your Personal Life (p. 3)

The Basics of Collaborative Problem Solving (p. 4)

How to Be a High-Performing Team Member (p. 23)

42

Achieving Success at Work

Harassment

Team Building

Extended seminars range from 2 to 3 hours in length and are sessions designed to increase employee productivity and engagement. These sessions assist with a wide variety of issues and are appropriate for all employee audiences or intact work groups. Our highly interactive skill-building sessions are designed to enhance participant retention of materials through the application of concepts and techniques. Recommended group size is 25-50 employees.

EXTENDED SEMINAR TOPICS:

Health & Wellness.......................................................................44


Midlife & Retirement....................................................................45


Work / Life Solutions...................................................................47

Communication...........................................................................47

Customer Service........................................................................48

Team Development.....................................................................49

Workplace Solutions...................................................................50

43

Extended Seminars

A LIFETIME OF HEALTHParticipants will learn to:

Distinguish between normal aging and disease.

Recognize the various physiological and psychological changes that occur through the normal aging process.

Employ ways to maintain good health through the ages.

2 or 3 hour seminar.........................................................................

TRANSITION MANAGEMENT FOR EMPLOYEESParticipants will learn to:

Describe a change model that provides a context for understanding today’s continuously changing business environment.

Recognize the normal reactions people have to organizational change.

Identify the impact of frequent organizational change on performance.

Generate strategies and plans to manage in a constantly changing work environment.

2 hour seminar................................................................................

44

Health & Wellness

Change Management

PLANNING FOR MIDLIFE AND BEYOND: CREATIVE WORK AND LIFE AFTER 50Participants will learn to:

Identify the opportunities and challenges of midlife.

Create a vision of the satisfying adulthood that they want.

Use an approach to live more fully on their own terms.

Identify critical areas of life planning; set goals; develop action plans.

Recognize the wide range of choices that are in this next phase of life.

Utilize strategies to increase confidence and optimism about the future.

2 hour seminar................................................................................

RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITIONParticipants will learn to:

Identify how retirement is changing.

Create their personalized blueprint for retirement that will guide themtowards greater life satisfaction.

Recognize that work in a variety of formats will likely play a role in their “retirement”.

Examine that now is the time to enhance future relationships and exploreleisure interests.

Embrace attitudes and beliefs that will lead to a brighter future.

2 hour seminar...............................................................................

45

Midlife & Retirement

PREVENTING WORKPLACE BURNOUTParticipants will learn to:

Recognize risk factors and their current potential for workplace burnout.

Identify the physical, emotional, mental, and behavioural symptoms of burnout.

Define the workplace-based causes of burnout.

Describe stress, the stress response, and changeable vs. unchangeablestressors.

Implement techniques to cope with personal symptoms of burnout.

Generate action plans to resolve workplace-based stressors and reduceburnout potential.

3 hour seminar................................................................................

STRESS MANAGEMENT: STRATEGIC LIFE PLANNINGParticipants will learn to:

Describe the symptoms of stress.

Distinguish between stress and the stress response.

Identify their personal symptoms and causes of stress.

Define the holistic theory of stress management and its guiding principles.

Generate stress management techniques that suit individual lifestyles.

Analyze the impact of changing a stressful situation.

Develop a personal strategic plan to manage stress.

3 hour seminar................................................................................

UNDERSTANDING STRESS, INCREASING RESILIENCYParticipants will learn to:


Recognize the body’s response to stress.

Identify personal stressors.

Connect stress and depression.

Practice strategies for thinking productively and becoming resilient.

Utilize strategies to feel more in control of life.

2 hour seminar................................................................................

46

Stress Management

NAVIGATING WORK AND LIFEParticipants will learn to:

Assess strengths in work/life balance and pinpoint areas that could benefit from improvement.

Define “balance” as it applies to work/life.

Incorporate strategies for managing internal and external expectations.

Apply 10 key tools to enhance work/life balance.

Create three goals for work/life balance.

Examine ways to become more in control of life.

2 hour seminar................................................................................

CONFLICT MANAGEMENTParticipants will learn to:

Identify their preferred style of dealing with conflict.

Respond appropriately to others’ anger and eliminate self-destructive behaviours.

Use proven conflict resolution skills and deal with common reactions to conflict.

Repair damaged relationships with co-workers.

2-3 hour seminar.............................................................................

“WHAT I MEANT WAS…”: BASIC COMMUNICATION SKILLSParticipants will learn to:

Identify barriers to effective communication.

Use a variety of techniques to enhance their interpersonal communication styles.

Provide useful feedback.

Identify non-verbal messages which impact communication.

Apply active listening skills to ensure correct interpretation of another’s message.

2 hour seminar................................................................................

47

Work / Life Solutions

Communication

WORKING WITH CHALLENGING BEHAVIOURSParticipants will learn to:

Describe factors of human behaviour which cause people to become challenging.

Identify how customer behaviour affects their responses.

Recognize their personal “hot buttons” and learn to control their immediate responses.

Manage challenging behaviours by applying proven tools and techniques.

Utilize coping strategies to “de-stress” when interacting with challenging customers.

2 hour seminar................................................................................

DELIVERING OUTSTANDING CUSTOMER SERVICEParticipants will learn to:

Display a professional image for their organization.

Exhibit effective communication skills – both face-to-face and on the telephone.

Handle challenging situations while preserving the customer relationship.

Manage common customer problems and complaints.

Build customer rapport and loyalty.

3 hour seminar................................................................................

48

Customer Service

CREATING A POSITIVE WORK ENVIRONMENTParticipants will learn to:

Identify qualities of a healthy work environment.

Describe the four stages of team building.

Define the role of the manager as coach.

Employ strategies and styles for conflict resolution.

Motivate their staff through a variety of proven techniques.

2-3 hour seminar.............................................................................

MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPEThe MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory that allows peopleto gain an understanding of their preferences, particularly with respect to energy source, information gathering, decision making, and lifestyle/work patterns. Participants will explore how these preferences influence communication and team dynamics.

Participants will experience first hand what their personality differencesand similarities are, fostering openness and trust.

The group will discuss how personality type positively impacts team-building and underscores the value of diversity.

Participants will identify how their understanding of differences can improve communication, team culture, leadership, problem solving and stress management.

3 hour seminar................................................................................Plus advance online completion of the MBTI inventory...................

MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEESParticipants will learn to:

Define the concept of mentoring.

Identify benefits of mentoring for the mentor, mentee, organization, and customers.

Describe the roles and expectations of the mentee.

Utilize techniques for building and sustaining a successful mentoring relationship.

Plan a first meeting: conversation starters, goal setting, a development plan,boundaries, concerns, and exchange of information about self

Identify concerns about the mentoring relationship and strategies for managingchallenging situations.

2 hour seminar................................................................................

49

Team Development

EXPLORING DIVERSITYParticipants will learn to:

Define the primary and secondary dimensions of diversity.

Describe the strategic importance of diversity.

Identify the origins of their personal assumptions and attitudes toward those who differ from them.

2 hour seminar................................................................................

HARASSMENT: IT’S AN ISSUE OF RESPECT


Define harassment.

Identify conduct in the work environment that could be interpreted as harassment.

Explain organizational policy and procedures regarding how to report a complaint of harassment.

Describe the employee’s role in preventing harassment and building a climate of respect.

2 hour seminar................................................................................

MENTORING RELATIONSHIPS: SUPPORT FOR MENTORSParticipants will learn to:

Define the concept of mentoring.

Identify benefits of mentoring for the mentor, mentee, organization, and customers.

Describe the roles and expectations of the mentor.

Utilize techniques for building and sustaining a successful mentoring relationship.

Plan a first meeting: conversation starters, goal setting, a development plan,boundaries, concerns, and exchange of information about self

Identify concerns about the mentoring relationship and strategies for managingchallenging situations

2 hour seminar................................................................................

WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSESParticipants will learn to:

Describe the effects of substance abuse on theworkplace, family, and body

Define substance use, abuse, and dependence

Identify the effects of enabling behaviours

Explain their organization’s policy regarding substance abuse

Select appropriate steps to address their own use or to assist a using co-worker

2 hour seminar................................................................................

50

Workplace Solutions

Manager Training sessions are designed to offer existing and emerging managers and supervisors an opportunity to expand their knowledge base and skill set. The sessions are offered as stand-alone classes or as part of a program package created to sustain learning over time.

MANAGER TRAINING TOPICS:

Blending Learning Programs.....................................................52

Manager Essentials.....................................................................53

Manager as Leader......................................................................53


Leadership Fundamentals..........................................................54

51

ManagerTraining

Our blended learning programs consist of in-class training sessions with an option for telephonic group coaching sessions. This combination of learning modalities serves to reinforce learning over time and sustain behaviour change.

By investing in the development of an employee’s knowledge and skills, organizations demonstrate:

A commitment to continuous learning, growth, and organizational well-being

Their capacity to align talent to organizational strategy

Their ability to improve employee engagement and retention

Paths to building cultural cohesion

Improved morale

Strengthened customer satisfaction

Improved organizational performance

Better profit margin through efficiency

Your organization is unique and development of your employees is no exception. LifeWorks’s Manager Training Programs adapt to your organization’s needs, goals, culture, and definition of success.

Our experienced facilitators and content specialists work with you to develop and deliver programs targeted to your organizational needs. Our training uses proven adult learning methodologies, and decades of experience to provide your staff with real-work applications. Your management program beings with:

1. Listening

We work closely with you to identify organizational needs, identify any challengesand determine what success will look like for your team.

2. Design

We will design a program that fits with your learning vision. This is an evolving processthat allows us to determine the most relevant content for your organization.

3. Delivery

Our knowledgeable facilitators engage the experience and skills of your employees to drive conversations through case studies and experiential learning.

Telephonic Group Coaching sessions are available along with classroom learning. Coaching is interactive and allows for personal reflection and extensive hands-on experience. Participants take away new knowledge and ideas that are directly applicable to their work environment.

Contact your account or sales representative for further details and to set up anappointment for your customized needs assessment. .....................................................

52

Blending Learning Programs

Effective management involves critical thinking as well as applied skills. This program is designed to optimize operational performance and to help current and aspiring managers become highly effective with people and tasks. The focus is on people management and development, including engaging and retaining best-in-class talent, fostering communication, and enabling best performance through a maximum of six (6) Leadership Fundamentals Seminars..........................


Manage self and your teams more effectively

Identify characteristics and styles of effective management

Explore engagement and retention methods

Enhance communication skills with employees one-on-one or in a group

Discover the links between performance management and organizational success

Through a maximum of eight (8) Leadership Fundamentals Seminars, this program will help managers understand various approaches to leading with confidence and authority. The focusis on learning both theoretical models and practical skills so that participants are betterprepared to understand the effects of their decisions on those they lead......................................... ..........................................................................................................................................................


Examine practical models and key competencies of effective leadership

Practice tailoring communication skills to the needs and concerns of others

Explore techniques to encourage healthy debate and develop consensus

Discover how successful organizations use strategic management to buildaccountability

This program will help managers deal effectively with changes in the workplacewhile supporting people as they overcome their resistance to change. It will demonstrate, through a maximum of six (6) Leadership Fundamentals Seminars, the principles of clearcommunication throughout the change process. ..............................................................................


Create a vision and understand the basis for change.

Develop insight into the reasons people resist change.

Identify strategies and tactics to help employees overcome resistance to change and build support for the change initiative.

Assess strengths and development areas as a change leader and identify ways to improve skills.

Explore strategies to motivate, persuade, and inspire employees.53

Manager Essentials

Manager as Leader

Change Management

Leadership Fundamentals seminars are designed for Managers and are offered individually or asadjuncts to blended learning programs.

A MANAGER’S GUIDE TO PREVENTING HARASSMENTWhat is harassment? Does the alleged harasser’s intent matter or only how the victim perceived the behaviour? Does a person have an obligation to inform someone if they dislike a behaviour? Not recognizing the impact of harassment on the work environment leads to ignoring offensive behaviours that violate the organization’s policies and may be illegal. This session examines harassment as a legal issue, a policy issue, and a personal issue. Participants are challenged to explore their own views on harassment and are empowered to address the problem instead of avoiding it.


Define harassment.

Identify behaviours in the work environment that could be interpreted as harassment.

Explain the impact harassment has on organizational costs.

Recognize the organization’s liability regarding harassment.

Describe the manager’s roles in preventing harassment and building a climateof respect.

Explain organizational policy and procedures regarding how to handle a complaint of harassment.

2 hour seminar...............................................................................

COACHING SKILLS: DEVELOPING AND MOTIVATING YOUR STAFFCoaching unlocks the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfactions in their work. Many managers find that they have received little preparation for this task of coaching and motivating. The workforce is different, values have changed, and what used to motivate employees no longer works. This session is meant for managers who are interested in developing, inspiring and motivating their staff to exceed expectations.



Assist employees in their professional development.

Use empowerment and delegation as developmental tools.

Provide developmental feedback to their employees.


3 hour seminar...............................................................................

54

Leadership Fundamentals

COMMUNICATION ESSENTIALS FOR MANAGERSCommunication skills are essential for employees and managers alike. Research indicates we spend 80% of our workday trying to communicate our ideas to others. There are all sorts of barriers that prevent us from finding a “commonness of understanding” when we’re trying to convey a message to someone. This interactive workshop will help participants to effectively and accurately communicate their ideas, instructions, thoughts, and feelings by practicing techniques and skills for overcoming communication barriers.


Identify barriers to effective communication.

Use a variety of techniques to confirm that their messages have been receivedaccurately.

Provide constructive feedback to employees.

Identify nonverbal messages that impact communication.

Apply active listening skills to ensure correct interpretation of others’ messages.

Generate action plans to break down organizational communication barriers.

3 hour seminar...............................................................................

CONDUCTING PERFORMANCE APPRAISALSSupervisors routinely rateconducting performance reviews as one of their least favorite tasks. Yet the performance appraisal tool, used appropriately with regular performance discussions, can be an effective means of discussing performance, establishing goals and measuring success. This training session will help decrease anxiety about the review process by giving evaluators a chance to develop their skills and get immediate feedback.


Describe the benefits to managers and employees that result from conducting performance appraisals.

Recognize that a performance appraisal is a key part of a positive performance management system.

Review the necessity of documentation to facilitate an objective review.

Conduct a productive performance review meeting.

Establish SMART goals.

Discuss managing difficult situations that may arise in the performance review meeting.

3 hour seminar...............................................................................

55


CONFLICT RESOLUTIONConflict motivates us to consider new ideas and challenges us to improve our communication style. Each individual has a tendency towards a particular style to manage conflicts. These styles range from avoidance to collaboration. While not all conflicts in the workplace can be successfully resolved, they must be managed, and the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques.


Identify the factors that often cause workplace conflict.

Recognize the different kinds of conflict and appropriate responses to each.

Examine the processes of conflict resolution and implement behaviours that produce effective results.

Explore proven approaches to resolving conflict.

Assess preferred styles in managing conflict.

3 hour seminar...............................................................................

DEVELOPING EMPLOYEESForward-thinking managers have many resources at their disposal for helping all employees reach their full potential. It is an important responsibility for managers to enable employee learning. To support the learning and development of employees, managers must establish learning opportunities while providing encouragement and support. This seminar examines current approaches to employee development.


Recognize the differences between instruction, coaching and mentoring.

Employ ways to empower and encourage employee development.

Examine developmental strategies for utilizing the most appropriate approach based on employee skill and knowledge.

3 hour seminar...............................................................................

56


EMPLOYEE ENGAGEMENT

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.


Recognize the concept of engagement.

Examine strategies to create a culture of engagement.

Create solutions to overcome barriers to engagement.

Explore the benefits of a healthy attitude.

3 hour seminar...............................................................................

ESSENTIALS OF PEOPLE MANAGEMENT

Forward-thinking managers know that all their other skills are only accessories to their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management by determining their own management style and becoming aware of other effective styles.


Identify personal management style and learn other effective styles.

Explore the overall role of a manager.

Recognize the importance of reciprocal accountability.

3 hour seminar...............................................................................

IMPROVING PERFORMANCE THROUGH CONSTRUCTIVE FEEDBACKThe ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback lets others know how they are performing in terms of their work-related performance and behaviours. Receiving feedback indicates the understanding and pertinence of the information communicated. Giving and receiving feedback is a key skill in today’s work environment.


Clarify the progressive discipline process according to their organization’s policies.

Apply the five key elements of constructive feedback to the performance discussion.

Handle challenging emotional responses from employees during the performance improvement process.

Implement an effective performance improvement plan.

3 hour seminar...............................................................................

57


IN THE AFTERMATH OF DISASTER: LEADERSHIP STRATEGIESNo one could fully anticipate the overwhelmingly devastating effects of recent disasters and the magnitude of losses that individuals have incurred. The aftershock will continue to be felt after the actual event. As individuals struggle to deal with their losses, organizations recognize the need for additional support. This session is specifically designed to assist leaders in understanding traumatic stress and the disaster recovery process.


Describe the impact of traumatic stress, grief, and loss.

Recognize warning signs that an individual is struggling with traumatic stress.

Effectively lead employees who have suffered traumatic losses.

Demonstrate compassion and transition employees to constructive action through the ACT communication process.

Implement self-care skills to help them deal with their own reactions.

Leverage the resources available through the employee assistance program for both management and associates.

3 hour seminar...............................................................................

KEEPING OUR BEST: RETENTION OF KEY TALENTResearch shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a “high-quality boss” is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employee’s intent to stay or leave an organization.


Identify with the concept of employee engagement.

Learn how to recognize key talent within the organization.

Identify key motivators and individual goals of top talent.

Assess the risk of high performers disengaging or leaving the organization.

Employ ways to be a more effective manager by reviewing the principles of feedback, recognition, and developmental goals.

3 hour seminar...............................................................................

58


LEADERSHIP FOUNDATIONSThis course will help participants understand the various approaches to effectively lead others. The focus is on learning both the theoretical and practical models of leadership to help develop the skills essential to becoming leaders in the workplace, the community, and society to help participants become better prepared to understand the effect of their decisions on others.


Identify various styles of leadership.

Examine different theories of leadership.

Build leadership self-awareness.

Identify characteristics and qualities of leaders.

3 hour seminar...............................................................................

MANAGING MENTAL HEALTH IN THE WORKPLACEThis course is designed to enhance the skills of managers and HR staff in theirdealings with employees who may have emotional difficulties. It will explore effectivebehaviours that result in providing appropriate support while avoiding diagnosis orassumptions about what is wrong with the individual.


Identify the role of the manager when dealing with an employee with personalconcerns

Increase awareness of the top mental health issues; stress and burnout,depression, and substance abuse

Recognize the potential warning signs of a troubled employee

Practice appropriate boundaries and approaches to the troubled employee

3 hour seminar...............................................................................

59


MANAGING MULTI-GENERATIONAL WORKPLACESFive generations co-exist in the workforce today. Generational differences present important challenges and opportunities. This seminar will explore strategies to address generational gaps, identify the unique values, preferences, and behaviours of each group, and dispel myths about the generations.


Identify the five generations and the characteristics, values, and behaviours commonly associated with each group.

Recognize and appreciate generational differences and their effect in the workplace.

Practice strategies that build an organization’s competence in managing employees across all four generations.

Develop critical skills for motivating each group.

3 hour seminar...............................................................................

MANAGING REMOTE WORKERSReduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits of a virtual arrangement. Nonetheless, virtual employees also share some common challenges, ranging from isolation and a perceived lack of visibility within the organization, to practical issues such as managing technology and household distractions. This seminar focuses on strategies that have proven most effective for managers in a remote work environment.


Identify the benefits and challenges of managing remote workers.

Implement strategies to stay connected with a virtual team.

Manage performance through a results-oriented approach.

Increase visibility and job satisfaction of remote workers.

3 hour seminar...............................................................................

MANAGING RESISTANCEChange leaders must be able to manage change to help organizations recover, rebound, and learn faster. Organizations experiencing change must take care to support internal as well as external clients during the change process in order to lead change initiatives while reducing opposition. This seminar addresses the value of providing support and discussing techniques to counter different forms of resistance.


Identify the drivers of and restraints on organizational change.

Assess how individuals and teams deal with and adapt to change.

Examine communication strategies to reduce resistance to change.

3 hour seminar...............................................................................

60


PERFORMANCE MANAGEMENTPerformance management is a powerful tool for maximizing employee productivity and for achieving measurable improvements in the success of an organization. The principles of performance management, when properly applied, can make a significant difference to an organization’s productivity and bottom line. This seminar examines the origins and development of modern performance management systems.


Recognize the components of a performance-management system.

Examine strategies for improving performance.

Discover the importance of relevant performance appraisals.

3 hour seminar...............................................................................

RUNNING EFFECTIVE MEETINGSAn effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be effective, a meeting must allow space for everyone to speak while encouraging solidarity within the company. This seminar also explores the conventions of protocol and follow-up that all meetings must observe.


Practice skills for effective facilitation.

Create clear agendas and invitations.

Recognize and follow meeting protocol.

Write correct, concise minutes.

Identify the importance of following up.

3 hour seminar...............................................................................

STAKEHOLDER ANALYSISSustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis but also the process.


Recognize the importance of stakeholders.

Examine strategies to foster buy-in.

Utilize strategies of stakeholder analysis and its benefits.

3 hour seminar...............................................................................

61


STRATEGIC MANAGEMENT AND ACCOUNTABILITYStrategic management is a means of formulating and assessing plans to improvethe performance of an organization. A high-level management process, strategic management includes employee and team cooperation when achieving organizational goals.


Explore the theory of organizational culture as it applies to strategic management.

Examine the links between strategic management and performance management.

Practice the basics of implementation strategies.

3 hour seminar...............................................................................

SUBSTANCE ABUSE IN THE WORKPLACE:RECOGNIZING THE ABUSING EMPLOYEEThe supervisor’s day-to-day involvement with employees makes them well placedto observe indicators of a possible substance abuse problem in the workplace. This training will help participants better understand how confronting an employee with a problem can be the greatest service they can provide to both the organization and the troubled employee.


Recognize the impact of substance abuse on the workplace, family, and body.

Define substance use, abuse, and dependence.

Identify the effects of enabling behaviours.

Recognize indicators of possible substance abuse.

Describe behaviour that demonstrates “reasonable suspicion.”

Identify the appropriate action to take according to their organization’s policy if they suspect anemployee has reported to work under the infuence of drugs or alcohol.

Confront troubled employees and refer them for assistance during the performance discussion.

2 hour seminar...............................................................................

SUPPORTING EMPLOYEES FOLLOWING A CRITICAL INCIDENTTraumatic events turn our worlds upside down and leave us with a tremendous loss of stability and the reminder that our once-reliable world is no longer a predictable, safe place. This session is designed to enhance awareness of typical symptoms and provide supports to help build employees’ resilience to the stress associated with exposure to traumatic situations.


Recognize the impact of traumatic stress, grief, and loss.

Identify the warning signs of traumatic stress.

Utilize a variety of management strategies to support an employee in theweeks that follow a critical incident.

Leverage resources and refer employees to the EAP for assistance.

2 hour seminar...............................................................................

62


TRANSITION MANAGEMENT FOR MANAGERSDuring organizational change, the challenge to management is not just to manage and facilitate change but to be proactive during the transition period, from when the change is introduced through implementation. This session is designed to provide managers with the opportunity to reflect on current changes, develop an understanding of transition management and plan how to lead their employees through the change process.


Utilize skills for assessing how change is affecting organizational and individual performance.

Describe the normal reactions people have to organizational change.

Apply coaching skills to help themselves and others improve productivity and morale during periods of transition.

Develop strategies to leverage the new opportunities change can provide.

3 hour seminar...............................................................................

UNDERSTANDING AND MANAGING DIVERSITYUnderstanding, respecting and promoting a diverse workplace is important for today’s managers.This session is designed to build awareness by introducing participants to the topic of diversity and exploring the impact of inclusion vs. exclusion in the work environment. Managers will have the opportunity to plan initiatives designed to create a work environment of value and respect, enabling the organization to meet strategic business goals.


Describe the primary and secondary dimensions of diversity.

Describe the strategic importance of diversity.

Recognize the strategic importance of fostering diversity.

Identify the origins of personal assumptions and attitudes towards individuals who differ from us.

Describe the value of building inclusive organizations.

Identify leadership’s role in fostering a work environment that recognize and respects different perspectives, ideas and experiences.

3 hour seminar...............................................................................

63


UNDERSTANDING STRESS, INCREASING RESILIENCYAs organizations strive to do more with less, managing stress effectively hasbecome increasingly essential. This seminar helps participants understand and manage stress to increase your resilience.


Identify personal stressors.


Practice strategies to think productively and to become resilient.

2 hour seminar...............................................................................

UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A RESPECTFUL WORKPLACEUnderstanding, respecting, and promoting a respectful workplace is important for cultivating and communicating acceptable behaviours. Workplace violence training is available to organizations that currently have a workplace violence policy in place. For this seminar, a human resources representative must be present and available to speak to the organization’s current policy.


Understand the legislation of workplace violence and harassment.

Understand employers’ obligations and liability regarding workplace violenceand harassment.

Identify indicators and risks factors in workplace violence and harassment.

Describe managers’ roles in preventing harassment and violence while helping employees.

3 hour seminar...............................................................................

64


MANAGER TRAINING TOPICS:

Blending Learning Programs.....................................................xx

Manager Es

SPECIALIZED TRAINING SERVICES:

Team Development.....................................................................66

Working with Teams Through Conflict......................................66

Individual & Executive Coaching...............................................67

Individual 360° Assessment Profile...........................................67

Career Support Services............................................................68

Sensitivity Coaching...................................................................69

Walking for Life...........................................................................69

Elder Care Support Group..........................................................69

Raising a Child with Special Needs...........................................70

College Planning Series.............................................................70

LifeSpeak.....................................................................................70

Disaster Preparedness...............................................................71

65

Specialized Training Services

Team Development sessions are customized to the specific needs of the team and the interests and goals of the organization. Issues such as a lack of cohesion, distrust, poor communication, ineffective conflict resolution, and other interpersonal difficulties may be incorporated. A member of the training team is available to meet with representatives of their organization; discuss needs; and provide a proposal outlining objectives, format, and pricing. Sessions may be conducted in a half-, full-, or multi-day format. ..................................


Identify qualities of a healthy work environment.

Describe the four stages of team building.


Utilize strategies and styles for conflict resolution.


Helping teams work through conflict requires both a focus on what is contributing to the conflictand on the elements of successful, functioning teams.

This specialized training package gives teams the opportunity to gain insight into current organizational culture and to use that insight to positively shift the cultural climate.

Our highly specialized blended training program combines one-on-one intake interviews, oneto two days of powerful, in-class workshops and post-session group coaching calls, designedto keep the team on track and focused on success. The program is delivered by ICF certified coaches and senior corporate trainers and is customized to address the needs of specificteams. .....................................................................................................................................


Increase productivity through increasing positivity.

Recognize team toxins and their antidotes.

Develop powerful conflict protocols to master conflict.

Develop resilient teams through organizational fitness

66

Team Development

Working With Teams Through Conflict

1:1 or Executive Coaching is a confidential and highly personal learning process. Typically, the coaching is designed to bring about an effective action, performance improvement and personal growth for the individual, as well as better business results for the organization. It is individualized and is a one-on-one process which recognizes that no two people are alike.

Each person has a unique knowledge base, learning pace, learning style and set of objectives. The individual is held accountable for his/her own progress and is challenged by the coach to uncover “blind spots” and change behaviours which are critical for success.

Every coach has a unique approach or style. While each coach’s style may vary, all of our coaches are certified by an ICF (International Coaching Federation) accredited institutionand adhere to strict professional standards. Coaching can be delivered in-person,telephonically or a combination of both. ..................................................................................

This individual leadership assessment tool is used in partnership with our Coaching Program. The assessment tool measures over 35 leadership competencies and highlights the key areas of opportunity for growth and development. Participants receive a complete package in supportof the assessment, along with four 60 minute coaching sessions. The 360° AssessmentProfile coaching can be delivered in-person, telephonically or a combination of both................

67

Individual & Executive Coaching

Individual 360° Assessment Profile

Changing roles. Shifting responsibilities. Organizational realignment. These are all realities in the new world of work, and although they can be challenging and stressful changes for employees, they present exciting opportunities for growth and career development. If your organization is planning realignment or in the midst of change, LifeWorks’s Career Support Services can set your employees up for success in the next phase of their careers.

LifeWorks’s Career Support Services provide a range of helpful, practical career support services to assist employees with understanding the emotions associated with career transition and in acquiring practical skills to support them as they embark on new career paths – either within your organization or with a new organization. Services can be delivered as a complete package or as individual offerings to suit your employees’ specific needs. ...................................................

WEBINAR ONLY (60 mins.): Qualified career coaches deliver our one-hour webinars live to individuals or to groups gathered in a meeting room. Choose from the following sessions:

1. Career Transition: Accessing My Skills and Making a Plan: Discovering “what’s next” is one of the most challenging and exciting steps in every individual’s career. This workshop will equip employees with the tools, skills and resources to assist them in achieving their career and life goals.

2. Résumé and Cover Letter Writing: An effective, eye-catching résumé is essential for success. This session will assist employees in writing a résumé and cover letter that make a strong first impression.

3. Preparing for Interviews and Follow-up: Solid preparation contributes to a successful interview. This webinar will help employees understand how to research a role and an organization, and how to apply their skill set to the needs of the employer to demonstrate fit.

4. How to Build Your Personal and Professional Network: This webinar will help employees acquire relationship-building skills and understand the role of networking in the achievement of career and personal goals.

Career Transition Coaching: This telephonic coaching program is suitable for employees who are leaving an organization through terminations, downsizing or reorganizations. This three- month program (from date of termination) includes:

Three one-on-one training/coaching sessions focused on working throughcareer transition;

Résumé/cover letter development;

Interview preparation/ rehearsal; and

Three open coaching sessions to assist the employee with individual needs.

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Career Support Services

Sensitivity training is available in support of individual employees who have demonstrated unwanted behaviour in the workplace including harassment, violence and/or discrimination. The training includes review of subject-related content as well as an opportunity for the participantto ask questions and receive one-on-one coaching and feedback. ........................................

This topic is available as a one-session educational seminar or as an eight-session series that provides the information, motivation, structure, and support for sustained exercise behaviour change. If delivered as a series, each session will include 20 minutes of presentation and30 minutes of walking as a group. .............................................................................................

This four-session support group is designed for a closed membership of approximately8-12 employees. ....................................................................................................................

Over a four-week period, it offers a safe place where employees can:

Talk about their personal experiences.

Offer each other coping tips.

Get professional advice.

Develop a support network at work.

69

Sensitivity Coaching

Walking for Life

Elder Care Support Group

LifeSpeak

Parents of children with special needs face a unique set of challenges. This three-sessionseries is designed as a support group for parents, giving them an opportunity to learn with others who are going through similar parenting experiences. Over the course of three sessions, parentscan share their experiences, offer each other tips, and obtain professional advice. ...............

The sessions will cover:

Being a role model and parenting to children with special needs.

Building relationship with your child’s school.

Resources for special needs children.

This support group is available only as an online and telephonic series.

College Resource Center provides resources and professionally created planning strategiesto help prepare a comprehensive college plan for a high school student. These sessions are designed to guide families through the process and help them find the best fit college, both academically and financially. ..................................................................................................

Participants will learn about:

College application.

College prep 130: student marketing.

College prep 230: acing the admissions interview.

College search and visits.

How to optimize funding and financial aid.

Introduction to college planning.

Tackling the admissions essays.

Ask us about our partnership with LifeSpeak – who offer on-demand videos covering over500+ subjects, featuring over 100 of North America’s most acclaimed speakers. Learn moreabout how LifeSpeak’s innovative video libraries can support LIfeWorks’s training offerings. ........

70

Raising a Child With Special Needs

College Planning Series

In the event of widespread emergencies, such as earthquakes, tornados, or widespread terrorism, normal government resources may not be available and work sites may need to be self-sufficient for a period of time or may be needed to provide shelter to the immediate community.

Professional Workplace Interactions (PWI) provides disaster plans and information from federal agencies. Participants will engage in preliminary disaster planning, business continuation planning exercises, and case studies that can be applied to organizations’ disaster planning efforts. ....................................................................................................................................


Identify and prioritize disasters of greatest risk to the organization in various geographic locations.

Develop a working knowledge of positions/functions of the Incident CommandSystem (ICS).

Plan for the continuation of business operations following a disaster, with minimum disruption to customers.

Recognize the significance of workplace violence initiatives as part ofdisaster planning.

Provide specific guidelines for protecting employees, clients and workplace facilities to ensure maximum safety with minimum injury and damage in disasters.

This training is provided in alliance with Professional Workplace Interaction, Inc., a leader in the field of disaster planning.

71

Disaster Preparedness

INDEX0-9

6 Tips for Managing Stress.....................................................................................................356 Ways to Bounce Back..........................................................................................................359 Tips for Managing Holiday Stress........................................................................................3510 Tips for Email Etiquette......................................................................................................3510 Ways to Overcome Overload.......................................................................................28, 4130 Minute Tip Sessions...........................................................................................................34

A

Active Parenting: Practical Skills for Today’s Parents..............................................................17A Lifetime of Health................................................................................................................44A Manager’s Guide to Preventing Harassment.......................................................................54A New Attitude: The Truth about Mental Illness..................................................................7, 39An Overview of Estate Planning.............................................................................................10An Overview of Legal Issues for Older Relatives......................................................................5A Personal Guide to Managing Change.............................................................................2, 38

B

Balancing Shift Work and Family/Personal Life......................................................................30Basic Leadership Skills for Everyone and Every job...............................................................22Becoming You: Finding Your Path In Your 20s and 30s............................................................7Being an Involved Parent........................................................................................................17Being a Single Parent.............................................................................................................17Best Practices for Email....................................................................................................22, 42Best Practices for Finding Fulfillment at Work.........................................................................22Beyond Coping with Change: Becoming a Change Master................................................2, 38Blended Learning Programs...................................................................................................52Boosting your Personal Productivity..................................................................................22, 42Bouncing Back........................................................................................................................ 28Building Healthy Relationships...........................................................................................3, 41Building Strong Customer Relationships.................................................................................23Building Trust at Work and in Your Personal Life................................................................3, 42Building Your Personal and Professional Network..................................................................23Bullying at Work: Information and Strategies....................................................................32, 42Bullying in the Workplace: A Manager’s Guide....................................................................23 Bullying: What Parents Should Know................................................................................17, 41Business Etiquette: Enhancing Your Professionalism.........................................................3, 42

C

Career Support Services........................................................................................................68Caregiving as a Family.............................................................................................................5Change Management.............................................................................................................53Changing Habits, Changing Lives.....................................................................................12, 40Coaching Skills: Developing and Motivating Your Staff...........................................................54College Planning Series..........................................................................................................70Commit to Quit! Strategies for Stopping Smoking...................................................................12Communication Essentials for Managers................................................................................55Communication: The Art of Giving Feedback.....................................................................3, 38Communication: The Art of Listening..................................................................................3, 38

Communication: The Art of Receiving Feedback................................................................4, 38Conducting Performance Appraisals.......................................................................................55Conflict Management..............................................................................................................47Conflict Resolution..................................................................................................................56Connecting With Your Teenager.............................................................................................17Conquering Clutter.................................................................................................................. 23Conquering Email Overload....................................................................................................35Continuing Education Series...................................................................................................37Coping with Loss: Death and Bereavement..............................................................................7Couples and Money..........................................................................................................10, 41Creating a Positive Work Environment....................................................................................49Creativity at Work: How to Flex Your Creative Muscle............................................................24

D

Daily Health Habits...........................................................................................................36, 40Delivering Outstanding Customer Service..............................................................................48Developing Employees...........................................................................................................56Developing Responsibility & Independence............................................................................18Disaster Preparedness...........................................................................................................71Don’t Take it Personally: Setting Healthy Boundaries in the Workplace....................................7Dual Career Relationships: Balancing Work and Your Life Together......................................30

E

Effective Time Management...................................................................................................24Elder Care Support Group......................................................................................................69Employee Engagement...........................................................................................................57Energy Boosters.....................................................................................................................12Essentials of People Management.........................................................................................57Exploring Diversity......................................................................................................32, 42, 50Extended Seminars.................................................................................................................43

F

Fatherhood: The Most Important Job You Will Ever Have......................................................18

G

Getting Your Message Across Assertively................................................................................4Giving it Your Best at Work.....................................................................................................24Goal Setting for Success at Work...........................................................................................24

H

Happiness: Learning from Positive Psychology..................................................................8, 39Harassment: It’s an Issue of Respect..........................................................................32, 42, 50Healthy Aging: Living Better Longer..................................................................................16, 40Healthy Lunches..................................................................................................................... 36Healthy Meal Planning......................................................................................................12, 40Healthy Weight for Life............................................................................................................13Helping Your Child Achieve in School.....................................................................................18Helping Your Child Deal with Stress.................................................................................18, 41Helping Your Family Cope with Workplace Change..................................................................2Helping Your Young Child Get a Full Night’s Sleep, so You Can Too!....................................19How to be a High-Performing Team Member....................................................................25, 42

I

Identity Theft: Protect Your Personal Information and Money...........................................10, 39If Your Heart Could Talk: Healthy Heart for Life......................................................................13Improving Performance through Constructive Feedback........................................................57Individual 360° Assessment Profile.........................................................................................67Individual and Executive Coaching.........................................................................................67Internet Safety and Social Media: What Parents Should Know...............................................19In The Aftermath of Disaster: Leadership Strategies...............................................................58In the Aftermath of Disaster: Moving Ahead..............................................................................8

K

Keeping Our Best: Retention of Key Talent............................................................................58

L

Leadership Foundations.........................................................................................................59Leadership Fundamentals.......................................................................................................54Learning about Depression.......................................................................................................8Learning to Forgive................................................................................................................... 8LifeSpeak................................................................................................................................ 70

M

Making Ends Meet on a Tight Budget...............................................................................10, 39Making Important Life and Business Decisions......................................................................25Manager as Leader................................................................................................................. 53Manager Essentials................................................................................................................53Manager Training...................................................................................................................51Managing Emotions at Work.....................................................................................................8Managing Holiday Stress..................................................................................................28, 39Managing Mental Health in the Workplace.............................................................................59 Managing Multi-Generational Workplaces..............................................................................60Managing Remote Workers....................................................................................................60Managing Resistance.............................................................................................................60Managing Stress: the Road to Resiliency................................................................................29Managing the Emotions of Caregiving................................................................................5, 38Managing Your ADD/ADHD Child’s Behaviour At Home.........................................................19Managing Your Money in Today’s Economy.....................................................................11, 39Managing Your Work Style to Reduce Stress.........................................................................28MBTI: Building Team Effectiveness by Understanding Type...................................................49Meal Planning and Eating for the Entire Family......................................................................13Mentoring Relationships: Guidance for Mentees...................................................................49Mentoring Relationships: Support for Mentors.......................................................................50Mindfulness – Being Present in the Moment............................................................................9Motivating for Innovation.........................................................................................................25Motivation and Willpower........................................................................................................32

N

Navigating Work and Life..................................................................................................30, 47Navigating Workplace Change...........................................................................................2, 38Nutrition for Life................................................................................................................. 13, 40Nutrition Labeling and Marketing Claims..........................................................................14, 40

O

Ongoing Learning for Success................................................................................................30Options and Resources for Older Relatives..............................................................................5Organizational Change: Adjusting to the New Work Environment............................................2Overcoming Burnout...............................................................................................................29

P

Performance Management.....................................................................................................61Planning for Midlife and Beyond.............................................................................................45Planning Your Lifestyle as a Retiree.................................................................................16, 40Positive Discipline...................................................................................................................19Predict and Prepare................................................................................................................33Preventing Workplace Burnout...............................................................................................46

R

Raising a Child with Special Needs........................................................................................70Raising a Healthy Eater..........................................................................................................20Recharge.................................................................................................................................. 9Relax the Body, Calm the Mind...................................................................................29, 39, 41Resolving Conflicts with Teens...............................................................................................20Respect in the Workplace: An Employee’s Guide..................................................................25Retire, Rewire, Renew: Embracing the Transition...................................................................45Running Effective Meetings..............................................................................................26, 61

S

Seeing the Glass as Half Full..................................................................................................26Seminars................................................................................................................................... 1Sensitivity Coaching...............................................................................................................69Setting Limits at Work and In Your Personal Life....................................................................31Silencing the Inner Critic: Building Self-Esteem........................................................................9Simplify: Being Present for Life’s Moments.......................................................................31, 39Specialized Training Services.................................................................................................65Stakeholder Analysis..............................................................................................................61Staying Fit for Life with Exercise.......................................................................................14, 40Staying Healthy as a Man.......................................................................................................14Staying Healthy as a Woman..................................................................................................14Staying Healthy at a Desk Job................................................................................................14Staying Strong as a Couple..............................................................................................31, 41Stop Putting it off: Strategies for Overcoming Procrastination.................................................26Strategic Management and Accountability..............................................................................62Streamlining Your Bill Paying..................................................................................................36Stress Management: Strategic Life Planning..........................................................................46Strong Families, Happy Children.......................................................................................20, 41Substance Abuse in the Workplace........................................................................................62Successful Delegation............................................................................................................26Successful Strategies for Telecommuters...............................................................................27Supporting Employees Following a Critical Incident...............................................................62Survival Tactics for New Parents............................................................................................20

T

Take Our Children to Work Day..............................................................................................21Taking Charge of Your Eating Habits......................................................................................15Talking With Your Parents About Their Future..........................................................................6Team Development.................................................................................................................66Teen Health Issues: Alcohol and Other Substance Use.........................................................21The ABCs of Consumer Debt.................................................................................................11The Basics of Collaborative Problem Solving.....................................................................4, 42The Basics of Investing: Understanding the Terminology.......................................................11The Basics of Planning and Prioritizing...................................................................................27The Nursing Home Decision...............................................................................................6, 38The Sandwich Generation..................................................................................................6, 38Tips for Getting a Good Night’s Sleep.....................................................................................15Transition Management for Employees..................................................................................44Transition Management for Managers....................................................................................63

U

Understanding and Managing Diversity..................................................................................63Understanding Depression in Older Adults...............................................................................6Understanding Intergenerational Teams.................................................................................33Understanding Stress, Increasing Resiliency........................................................29, 41, 46, 64Understanding the Difference between Depression and the Blues.....................................9, 39Understanding Workplace Violence and Creating a Respectful Workplace............................64

V

Vicarious Trauma.................................................................................................................... 33

W

Walking for Life.................................................................................................................15, 69“What I Meant Was…”: Basic Communication Skills...............................................................47When Parents Disagree..........................................................................................................21Work After Retirement.......................................................................................................16, 40Working With Challenging Behaviours....................................................................................48Working With Customers in Financial Crisis...........................................................................11Working With Teams through Conflict.....................................................................................66Working Woman’s Survival Course Balance in Your Life........................................................31Workplace Substance Abuse: Everybody Loses...............................................................33, 50Worry Less, Enjoy Life More...................................................................................................31

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