BY CECILIA CARRASQUERO

What do you think is Generational Communication?

Main Points

Introduction

Generational Communication

Communicational Characteristics of Each Generation

Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace

Conclusions and Recommendations

(Wilson, 2009)

Introduction

Through History

Friction

ChangesGenerationsChallenges

Communication

Increase

(Wilson, 2009)

Introduction

Older Generation

Work hard

Believe

Better Life

New Generation

New Generation

Success

(Wilson, 2009)

Introduction

Different

Experiences

Values Priorities

Achieve success in different ways

(Shaw & Fairhurst, 2008).

Primarily refers to how people from different age groups exchange information and feedback in the workplace.

Is defined as a group of individuals born and living about the same time who keep common cultural or social

characteristics and attitudes.

Generational CommunicationDefinitions

Generation

Generational Communication

(Ford, 1999)

Generational Communication

How are generational comments received differently?

Baby boomer says to another

boomer

Baby boomer says

to a generation X

“We need to get the report done”

“This needs to be done"

(Houlihan, 2007)

Generational Communication

IssueConflicts

Traditionalist

Gen Y

Gen X

Baby Boomers

8 hours

Increase

Is linked with the differences values

rather than the difference in ages.

(Wilson, 2009)

Generational Communication

Are the generations really that different?

Influence

Similar

Time they are born / Religion

Families / Location

Teachers / Gender Events /

Personality

Individual react

Values BeliefsDifferent

Communicational Characteristics of Each Generation

Generation They were born

Traditionalist 1922 and 1945 (92-69 years old)

Baby Boomers 1946 and 1964 (68-50 years old)

Generation X 1965 and 1979 (49-35 years old)

Millennials 1980 and 2000 (34-14 years old)

Communicational Characteristics of Each Generation

Communication• Polite, methodical

professional•Messages are direct

Difficult time

Respect rules and regulations,

obey orders

Traditionalist(92-69 years old)

Hard day’s work deserves a

fair payment

Work hard (individually)

Comfortable-loyal people

(Crampton and Hodge, 2007)

Communicational Characteristics of Each Generation

Communication•Email and voicemail•Lead meeting to get

work dome

Self-Confident

Workaholics Baby Boomers

(68-50 years old)

Appreciate payment

Important- LoyalWorking relationship

Work as a part of a team

(Ferri-Reed, 2013)

Communicational Characteristics of Each Generation

Communication• Adapt quickly to change

• Make thing happen with little direction and feedback)

Special abilities, competences , skills

Confidents in themselves

Generation X(49-35 years old)

Take risks (do not expect

stability)

Very flexible and receptive to a variety

society

Excellent acceptance of

technology

Go back

(Lovern , 2001)

Communicational Characteristics of Each Generation

Communication•Constant connection

• Phone• Others device

Self-reliance

Appreciate• Flexibles schedules• Being taken in account – decision

makingMillennials

(34-14 years old)

Take risks and

responsibilities

Comfortable - work different generations

Posses Excellent technological

knowledge

Balance life

(Martin, 2005)

Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and

Millennials in the Workplace

DiscrepanciesExperiences

Generations

Values

Styles

Beliefs

(Ferri-Reed, 2013)

Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and

Millennials in the Workplace

Challenges

Traditionalist Younger generation

Do things by creative ideas

• Leadership authority• Own Thoughts• Experiences

(Ferri-Reed, 2013)

Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and

Millennials in the Workplace

Baby boomers

Younger generation

Take the control and ascend quickly

Feel disrespectful

Generation XIssue appear

Insist that their way is the only right way

(Ferri-Reed, 2013)

Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and

Millennials in the Workplace

Millennial

Older generation

• Confront•They think technology

is more effective and efficient

Issue appear

(Ferri-Reed, 2013)

Conclusions and Recommendations

Companies and leaders can develop some effective strategies

General team meetings. Problem-solving task teams. Social media. Mentoring.

References

Dixon, G., Mercado, A., & Knowles, B. (2013). Followers and generations in the workplace. Engineering Management Journal, 25.4, 62-72. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/1503771905?

accountid=28644

D’Netto, B. (2012). Generation Y: human resource management implications. Journal of Business and Policy Research. Retrieved from http://www.wbiconpro.com/452-Brian.pdf

Ford, S. (1999). Communications across generations. CPA Consultant, 13.5, 5-6. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/194693308? accountid=28644

Murphy, M. M. (2011). Exploring generational differences among millennials, gen Xers, and baby boomers: work values, manager behavior expectations, and the impact of manager behaviors on work engagement. Retrieved from ProQuest LLC.

Now , do you know in which generation you are?

Thank You