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Date 18 October 2019 (Friday)

Time 9:30 am – 5:30 pm

Venue HKIHRM

Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay, Hong Kong

Fee Member HK$2,000

Non-member HK$2,800

Language Cantonese (supplemented with English materials)

Enquiry Mr Eric Lai at (852) 2837 3812 or email to learning@hkihrm.org

Some say dinosaurs became extinct because they moved too slowly and failed to follow up with

the changing pace of the world. In the past, product and service were the fundamental needs of

customers, but now response time is a critical success factor for business.

Therefore, it is important for enterprises to review and optimize their business processes

periodically to ensure their competitiveness. This workshop aims to share with participants a

field-proven approach and the tools for process optimization.

<< Content

- Definition of Process

- Business Process Improvement (BPI) vs Business Process Re-Engineering (BPR)

- Objectives of Business Process Improvement & Its Correlations with Vision, Mission,

Values, Objectives, Business Strategies, Organisation Structure & Job Duties

- Other Field-proven Approaches for Continuous Improvement

- Introducing the 5-phase Business Process Improvement Model

- Development of Project Definitions

- Developing the “As-is” Process to Understand the Status Quo

- Identification of Process Disconnects

- Dissecting the Root Causes of Process Disconnects

- Consulting Approaches for Disconnect Elimination

- Generating Creative Solutions for Process Redesign

- Freeing the “Box Mentality” as Prerequisite to Creative Thinking

- Designing the “Should-be” Processes

- Application of Gantt Chart for Progress and Budget Control

- Measuring the Improvement Results

Business Process

Improvement

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ENROLMENT FORM

Business Process Improvement

Participant

Member HK$2,000 Non-Member HK$2,800 HKIHRM Coupon* (HK$100 / HK$150)

Company: Membership No:

(if any)

Name: Mr/Ms Job Title:

Email: Contact No:

*Only one HKIHRM coupon is accepted on each enrolment and please indicate its value (HK$100 / HK$150) whichever applicable.

A. Payment Method Cheque: Mail a crossed cheque payable to "Hong Kong Institute of Human Resource Management Ltd" to “L&D Department, HKIHRM,

Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay”. Post-dated cheques are not accepted. Credit Card: Please complete the authorisation form below:

Credit Card Type: VISA / Mastercard / American Express Expiry Date (MM/YY):

Card Number: Amount (HK$):

Name of Card Holder: Signature:

B. Cancellation Policy

HKIHRM reserves the rights to replace the speaker and/or cancel or alter, content, timing, and venue of the event, as well as to reject any enrolment for whatever reasons at any point in time.All participation fees are non-transferable and no refund will be granted on cancellation for any reasons. Also, no-shows will incur the full cost of enrolment.If Typhoon Signal No.8 or above or Black Rainstorm Warming is hoisted at or after 7:00 am, the scheduled event will be cancelled.If the event is cancelled due to any unforeseen circumstances such as bad weather or natural disaster, the HKIHRM is not responsible for any expenses incurred by the registrant. Notice of the reschedule arrangement will be sent out within a week.

C. Personal Data Collection Statement1. Applicants' personal data is collected and kept for processing the application for course enrolment, admission, academic and related

administration purposes. The data provided will be handled in accordance with the provisions of the Personal Data (Privacy) Ordinance of the HKSAR.

2. The personal data provided in this form will be used by the Institute for direct marketing activities, including but not limited to the promotion (e.g. special offers and discounts) for HKIHRM events, activities, training programmes, awards, survey and other services that it may deploy. If you do not wish to receive such information as stated, please indicate your objection by ticking the box.

I have read, understood and agreed to all details of the above terms and conditions.

Signature of Participant: Date:

<< Speaker

Mr Wilson Chu holds a Master Degree in Manufacturing Engineering from Cornell University

in the US and a Bachelor Degree in Mechanical Engineering from the University of British

Columbia in Canada. He is a certified Psychometric Tools Consultant of the Chinese

Personality at Work (CPW) and has been working as a management consultant for over 15

years.

He has helped different client organisations including government departments, public

utilities, NGOs as well as private sectors in manufacturing, servicing trading and banking

industries in the US, PRC, Hong Kong and Taiwan. Their existing HRM practices have been

revamped in different areas such as strategic planning, organisation structure, staff selection,

performance management, assessment on competency proficiency, compensation design

and etc.