project management business analysis process improvement

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Project Management

Business Analysis

Process Improvement

Center for Continuing Professional Development55 Commercial Avenue, Suite 201New Brunswick, NJ 08901-1340

Critical Skills Seminars and Certification Programs

Process Mapping October 21-22, 2008 January 22-23, 2009

Measuring & Improving Processes November 13-14, 2008

Making Processes Profitable December 9-10, 2008

Building Effective Business Requirements October 14-15, 2008

Gathering & Documenting Requirements November 12-13, 2008

Project Management for IT December 2-3, 2008 & Business Analysts

Strategic Project Management October 28-29, 2008 February 4-5, 2009

Managing Project Teams November 18-19, 2008

Controlling Project Risks and Costs December 11-12, 2008

Measure Map Value Improve Optimize

Scope Manage Lead Control Succeed

Document Analyze Innovate Elicit Scope

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Critical Skills Certification ProgramsPROCESSIMPROVEMENT SEMINARSProcess MappingMeasuring & Improving ProcessesMaking Processes Profitable

BUSINESS ANALYSIS SEMINARSBuilding Effective Business RequirementsGathering & Documenting RequirementsProject Management for IT and Business Analysts

PROJECT MANAGEMENT SEMINARSStrategic Project ManagementManaging Project TeamsControlling Project Risks & Costs

“I thoroughly enjoyed each seminar offered for the certificate series. Each course was informative and useful. I have highly recommended this course to my colleagues.” Frank Costanzo PF Labs Manager Production Operations

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Technology. Efficiency. Innovation. Speed.Today’s business world is driven by these words. Organizations need to use technology to streamline and innovate processes and deliver more value to customers faster.

This creates new demands for leaders and professionals like you. To help you meet these challenges, the Rutgers University Center for Continuing Professional Development has created three Critical Skills Certification Programs:

4 Process Improvement4 Business Analysis4 Project ManagementBusiness processes are the collections of activities that generate value for your organization and create strategic differentiation. Managing and improving these processes is the key to success. When a process has reached its full potential, a new design or new technology is needed to enable breakthrough performance. Business analysis is the critical skill set to shape and implement new business capabilities. Finally, any process improvement or new technology is implemented via critical projects. Managing these projects properly ensures that business results and return on investment are achieved.

Process improvement, business analysis and project management are the three critical skill sets for today’s managers and professionals.

Critical Skills SeriesEach discipline is complex and has many knowledge areas. Rutgers has distilled the most important skills from each discipline into a three-seminar Critical Skills Series. Each of these series is practical in nature and compliant with accepted Body of Knowledge standards (from PMI and IIBA). The intent is not to cover the entire body of knowledge but to give the real-world practitioner essential skills that he or she will use every day.

Certification OptionEach series requires participation in three seminars. (See the following page for specifics.) If you choose a certification option, you will receive a pre-Series multiple-choice test. This test will establish a baseline. After each seminar, you will also receive a multiple-choice test so you can self-assess your progress. After the third module in the selected series, you will receive a comprehensive case study. This case study will require you to apply a wide variety of skills taught in these seminars. You will have one month to complete and return the case study.

Candidates who successfully complete the case study will earn certification and receive a special certificate from the Rutgers University Division of Continuous Education and Outreach. The fee for each certification process is $795.

Register Today! Call (732) 932-1458

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Path #1: Individual SeminarsThe three Critical Skills Certificate Series are comprised of nine individual seminars, any of which can be taken as a separate class. These proven and refined modules are $1,295 per person/class. (See page 11.)

Path #2 & #3: Process Improvement Series & CertificationWhether you call it TQM, Six Sigma or simply process improvement, there are three basic steps to improving performance: mapping process designs, measuring and optimizing how work should be performed, and balancing customer value against process cost.

Sign up for the three seminar Process Improvement Series and pay only $3,385…a $500 savings. The Certification Process is optional at $795. Classes may be taken in any sequence.

Paths #4 & #5: Business Analysis Series & CertificationAchieving improved business results via new processes and/or new technologies requires a broad range of process analysis, requirements gathering and project management skills.

Sign up for the three seminar Business Analysis Series and pay only $3,385…a $500 savings. The Certification Process is optional at $795. Classes may be taken in any sequence.

Paths #6 & #7: Project Management Series & CertificationProjects are the mission- and time-critical activities that move good ideas from paper to the real world. Project managers must plan projects, bring people from diverse areas together to execute projects, and control risks and costs while achieving the business objectives.

Sign up for the three seminar Project Management Series and pay only $3,385…a $500 savings. The Certification Process is optional at $795. Classes may be taken in any sequence.

And an 8th Path: On-Site Training & ConsultingDon’t forget, our entire suite of critical skills curriculums can be customized and delivered in private classes at your facility. We also offer coaching and facilitation to support your process improvement initiatives. Call (732) 932-1458 and speak to Margaret O’Donnell for more information.

9 Seminars, 8 PathsIt’s All Here For You!Whether you need specific skills for your current job or certification for your career goals, Rutgers is the place.

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Optional Certification• Pre-Series Baseline• Module Self-Tests• Series Case Study and Evaluation

Project Management Critical Skills Certification is based on the case study evaluation.

Controlling Project Risks

& Costs

Managing Project Teams

Strategic Project

Management


Process Improvement Critical Skills Certification is based on the case study evaluation.

Process Mapping

Measuring and Improving Processes

Making Processes Profitable


Business Analysis Critical Skills Certification is based on the case study evaluation.

Gathering &DocumentingRequirements

Building Effective Business

Requirements

Project Mgmt. for IT and

Business Analysts

Visit our website for more information: http://ccpd.rutgers.edu

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Process MappingHow to Streamline and Reengineer Business ProcessesYour organization is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is key to the success of your organization.

Unfortunately, most organizations – perhaps yours – are not set up to manage processes. Instead, they manage tasks. Think about it. Isn’t your organization built around functions – manufacturing department, the radiol-ogy department, the sales department, the customer service department?

As a result, people tend to focus on “local” concerns instead of the “global” needs of process customers. Subprocesses evolve within departments, without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times. Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. But, there is a way out.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Arm yourself with a thorough understanding of the inputs, outputs and interrelationships of each process.

Properly used, process maps can change your entire approach to process improvement and business management. Plus, they will greatly reduce the cost of your operations by eliminating as many as 50% of the steps in most processes as well as identifying the root causes of systemic quality problems.

Program Benefits...What You Will Learn:• Understand how your processes interact in a system• Locate process flaws that are creating systemic problems• Evaluate which activities add value for your customer• Identify the processes that need to be redesigned• Construct and analyze process flow charts

Who Will Benefit:• Process Manager, Process Owner, Process Leader,

Project Manager or Functional Manager• Process Improvement Team Leader• Manager in a Process Oriented Organization• Senior Manager or Executive

IIBA™ has certified this seminar is in compliance with the Business Analysis Body of Knowledge (BABoK) areas.

October 21-22, 2008 • New Brunswick, NJJanuary 22-23, 2009 • Jersey City, NJ

Process Improvement Critical Skills Certification Program

Improve performance and customer satisfactionThe business concept of “process” is not new. But as the twenty-first century begins, mastering “process” has become imperative for companies in all sectors. Why? Because the new challenge of process management is not only to achieve operational excellence (superior quality, speed, and efficiency) but also to leverage distinctive process capabilities to create new customer value.

The combination of technical skills, people skills and strategic creativity needed to meet this challenge is not common. The Process Improvement Critical Skills Certification Program is your first step toward developing these competencies that are so critical to the success of your organization…and your career. This program is comprised of three two-day seminars plus an optional certification process. The curriculum addresses the subset of Malcolm Baldrige Process Management criteria that is most vital to your process improvement efforts.

Core Seminars (all required)Process Mapping

Measuring & Improving ProcessesMaking Processes Profitable

Take any of the seminars without enrolling in the certificate series.

PROCESS IMPROvEMEnT CRITICAL SkILLS CERTIFICATIOn

PROGRAM REQUIREMEnTSTo become certified in Process Improvement, you must

complete all three core seminars and the case study.

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Baldrige Criteria - Value Creation Processes Process Identification

Customer Focus

Process Design

Measurement

Process Costs

Improvement

Process Mapping

Measuring & Improving

Processes

Making Processes Profitable

Coverage is: Thorough Significant High-level


The IIBA logo is a trademark belonging to the International Institute of Business Analysis.

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December 9-10, 2008 • New Brunswick, NJNovember 13-14, 2008 • New Brunswick, NJ

Measuring & Improving ProcessesMoving Toward Six Sigma Performance Six Sigma performance is a worthy business goal. However, the investment required to train Green Belts and Black Belts is significant, as is the cultural shift that may be needed to embrace advanced statistical methods.

Fortunately, it is not an all-or nothing proposition for your organization. You can begin the journey simply by enhancing current process improvement techniques.

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Before relying on advanced Six Sigma techniques, significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms and fishbone diagrams.

Measuring and Improving Processes provides a complete toolkit for managers and quality/process professionals to document, measure, analyze and improve the way your organization delivers value to its internal and external customers.

Program Benefits...What You Will Learn:• Measure and analyze process performance• Determine what level of quality your process

is capable of delivering• Recognize trends in performance• Identify the factors that limit quality, slow service time

and increase costs• Understand variability and how it drives your

improvement tactics• Evaluate and apply process improvement alternatives• Develop results-oriented solutions that will yield

improved business results

Who Will Benefit:• Manager of Administration, Operations or Manufacturing• Process Owner, Manager or Analyst• Functional or Project Manager• Director/Coordinator of ISO, TQM, CQI or Six Sigma• Member of a Process Improvement Team• Anyone Actively Involved in Your Organization’s Process

or Quality Improvement Efforts

Making Processes ProfitableHow to Maximize Value Generation and Reduce CostsBusiness processes are the collection of activities that create value. According to strategy authority Michael Porter, these activities are the ultimate source of competitive advantage.

“There are just two types of competitive advantage…Cost advantage arises because a firm can cumulatively perform the discrete activities in a business more efficiently. Differentiation depends instead on a firm’s ability to perform particular activities in unique ways that create buyer value.”

Making Processes Profitable enables you to pursue both paths.

Increasing Customer valueThe business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for “garbage in, garbage out.” Making Processes Profitable provides the customer value focus your process improvement efforts need.

Increasing Process EfficiencyOn average 20% of all manufacturing process costs and 30% of all service process costs are attributable to non-value-added activities. Making Processes Profitable will help you find and quantify those wasteful activities. Once you have eliminated those activities, you can use techniques taught in this seminar to manage and control ongoing process costs.

Making Processes Profitable is a valuable two-day investment for operations and financial professionals alike.

Program Benefits...What You Will Learn:• Reduce costs without sacrificing customer satisfaction• Establish an activity costing system to manage process costs• Gain competitive advantage by reducing cycle time• Develop better financial and non-financial performance measures

Who Will Benefit:• Director/Manager of Operations, Administration

or Manufacturing• Process Manager or Engineer• CFO, Controller or Manager of Finance• Director of Quality• Member of a Process Improvement Team

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Building Effective Business RequirementsEssentials of Business RequirementsHow important are effective business requirements? Studies have shown that at least half of product defects originate in the requirements. As much as 80 percent of rework on a development project can be traced back to requirement defects.

In today’s environment, where every system dollar is scrutinized and squeezed, one of the greatest improvement opportunities for an IT organization is in defining the requirements correctly.

Regardless of the development methodology, business requirements must clearly define what the system is supposed to do. This seminar addresses a broad range of business analysis skills that will help you extract the right information from the business users and create requirements to support the design, development, testing, and deployment of successful system solutions.

Program Benefits...What You Will Learn:• The business analysts’ role in requirements gathering• Analyze business processes to determine

business requirements• Harvest business need information from the

user community effectively• Create thorough and useful business requirements• Use case and modeling techniques that

can help hone requirements• Integrate business requirements into a variety

of system development methodologies• Establish a traceability protocol to link business requirements

to design, development, testing, and deployment activities• Link requirements to business needs

Who Will Benefit:• System Analyst and/or Manager• Business Analyst and/or Manager• Technical and QA Analyst• Operations Manager• IT Manager• Project and Development Manager• Requirements and Design Engineer

IIBA™ has certified that all 3 Business Analysis Critical Skills Series Seminars are in compliance with the Business Analysis Body of Knowledge (BABoK) areas.

October 14-15, 2008 • New Brunswick, NJ

Business Analysis Critical Skills Certification Program

Core Seminars (all required)Building Effective Business RequirementsGathering & Documenting Requirements

Project Management for IT & Business Analysts


BUSInESS AnALYSIS CRITICAL SkILLS CERTIFICATIOn

PROGRAM REQUIREMEnTSTo become certified in Business Analysis, you must

complete all three core seminars and the case study.

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Gain the skills you and your organization need to leverage innovation & ITProcess and technology innovations offer enormous potential for your organization and your career. Unfortunately most IT and reengineering projects fail to deliver on their full promise. That is why the role of the Business Analyst is gaining increasing importance. Business Analysts are catalysts who create synergy between line managers and IT professionals, thus helping define the specifications for new systems that create dramatic business improvements.

To help you fulfill this critical role, Rutgers University has created the Business Analysis Critical Skills Certification Program. This program is comprised of three two-day seminars plus an optional certification process. The curriculum addresses the subset of the IIBA Body of Knowledge™ skills that is most vital to assure the potential of process/technology innovation will be realized.

IIBA* BOK Area Enterprise Analysis

Planning & Mgmt.

Elicitation

Analysis

Validation

Communication

Building Effective Business

Requirements

ProjectManagementfor IT & BA

Gathering &DocumentingRequirements

*International Institute of Business AnalysisCoverage is: Thorough Significant High-level


The IIBA logo is a trademark belonging to the International Institute of Business Analysis.

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Gathering & Documenting Requirements Working With Users and Business Leaders To Get the Right Requirements The business analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between these two interdependent groups. This seminar discusses several useful approaches to gathering requirements and focusing on the facilitation of collaborative sessions.

BABok™ ComplianceThis seminar thoroughly covers the Requirements Elicitation knowledge area and provides significant coverage of the Requirements Analysis and Documentation, and Requirements Communication knowledge areas.

Program Benefits...What You Will Learn:• Understand Business Analyst roles, responsibilities,

disciplines and skills• Apply best practices for problem analysis,

and define “superior” requirement sets• Learn techniques for selecting the proper

requirements gathering tools• Define an approach for communicating with

stakeholders and managing expectations• Understand elicitation techniques, their benefits

and drawbacks• Learn to profile a project and determine the

appropriate documentation style• Create a comprehensive set of use cases and

detailed requirements specifications• Establish a requirements change control process

Who Will Benefit:• Business Analyst and/or Manager• Business or Technical Analyst• Operations Manager• Project Manager• Requirements Engineer• IT or Development Manager• Systems Analyst or Manager

Project Management for IT & Business Analysts*Delivering Successful IT ProjectsGood project management is an important part of general business management; for information technology projects, it is critical. IT projects typically are more complex and have greater impact on business processes. Timelines are tighter and user/business needs are more dynamic. Project Management for IT and Business Analysts offers the fundamentals of project management, with an emphasis on aspects that are unique to technology projects.

This seminar will also focus on the role of the Business Analyst specifically. Often, the business analyst is not the project manager, yet the BA plays an integral role in the successful project delivery.

Program Benefits...What You Will Learn:• Recognize and eliminate common causes

for IT project failures• Understand how the project management life cycle supports

and integrates with your system development methodology• Apply tools to effectively and thoroughly plan systems

projects• Effectively define and assign roles and responsibilities

throughout the development and project life cycle• Master the project management skills essential

for leading your IT and user project teams• Perform mid-stream evaluation to decide

whether project funding should continue• Monitor and communicate project progress• Understand the business analyst’s role in effective

project management• Integrate effective requirements management into

successful project delivery• Apply tools and concepts to mitigate project

and product risks

Who Will Benefit:• Business Analyst and/or Manager• IT Manager• Operations Manager• IT Project Team Member• Director of Project Management for an IT Organization

*Can be substituted for Strategic Project Management in the Project Management Critical Skills Certification Program

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Strategic Project Management*How To Select High-Impact Projects and Deliver Mission-Critical ResultsA successful project happens because of four distinct components. First, it was the right project. Second, the organization broadly supported it. Third, the project was well-defined and planned. Finally, it was executed well.

The initial selection process determines whether the proposed project deliverable aligns with the organization’s vision, profitability and competitiveness. The project execution process reflects the organization-wide project management competency…how well it executes all projects in a repeatable, predictable, and sustainable manner. To do this requires the mastery of a full range of project management skills.

Program Benefits...What You Will Learn:• Understand how strategic plans will affect project selection• Select the high-impact projects and abandon low-return projects• Apply Project Management Institute’s (PMI®) Organizational

Project Management Maturity Model (OPM3®) to your organization

• Establish an organization-wide project management discipline• Understand the project management life cycle and phases• Apply tools to effectively and thoroughly plan the project• Master the essential project management skills• Perform mid-stream evaluation to decide whether project

funding should continue• Monitor and communicate project progress at a strategic level• Manage multiple projects• Identify and track quality and project metrics• Bring projects to closure• Create a learning organization for sustainable, strategic results

Who Will Benefit:• Senior Leader• Strategic Planner• Director of Project Management• Project Office Manager• Project Manager• Operations Manager• Process Improvement Manager• Project Team Member• Candidate for the Project Management

Professional (PMP) Certification

* Can be substituted for Project Management for IT & Business Analysts in the Business Analysis Critical Skills Certification Program

October 28-29, 2008 • New Brunswick, NJFebruary 4-5, 2009 • New Brunswick, NJ

Gain the skills you and your organization need to realize its full potentialGood project management is part of good business management. Today’s challenging business environment (tight budgets, fierce competition, demanding customers, tight labor market) is making project management more complex than ever for business executives and line managers as well as professional project and program managers.

To help you meet these challenges, Rutgers University has created the Project Management Critical Skills Certification Program. This Program is comprised of three two-day seminars plus an optional certification process. The curriculum addresses the subset of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition skills that is most vital to assure success on the vast majority of projects.

Strategic Managing Controlling PMBOK® Project Project Project RisksGuide Area Mgmt. Teams & Costs

Scope

Time

Cost

Comm.

HR

Quality

Risk

Coverage is: Thorough Significant High-level

On Time. On Budget. On Target.THE CRITICAL SKILLS SERIES

PROJECT MAnAGEMEnT

Project Management Critical Skills Certification Program

PMI, PMP, PMBOK, OPM3 and PMI R.E.P. logo are registered marks of the Project Management Institute, Inc.


Core Seminars (all required)Strategic Project Management • Managing Project Teams

Controlling Project Risks & Costs

PROJECT MAnAGEMEnT CRITICAL SkILLS CERTIFICATIOn

PROGRAM REQUIREMEnTSTo become certified in Project Management you must

complete all three core seminars and case study.


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Managing Project TeamsHow to Create and Sustain High-Performing Project Teams People. Project Management means people! Achieving results on any project demands soft, tactful, yet powerfully important leadership skills. Project Managers must get results through people over whom they have no authority and often little influence. It’s the “Art” of Project Management. But by practicing new behaviors, you can develop teams in which everyone in your organization will want to participate!

Through individual-centered assessments and team-based workshops, you will gain a practical understanding of Project Management Institute’s (PMI) “Human Resource Management” and “Communications Management” knowledge areas of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition.

Program Benefits...What You Will Learn:• Establish yourself as a project leader of

high-performing teams• Assess your behavioral and conflict

management styles• Plan effective strategies to deal with

organizational influences and politics• Successfully manage teams in multiple locations• Address team dynamics and generational differences

to engage team members for solutions• Establish powerful team reward and

recognition systems• Define explicit communications protocols

to market and sell your project • Manage conflict• Develop a team with an outstanding

reputation

Who Will Benefit:• Director of Project Management• Project Office Manager• Project Manager• Process Improvement Manager• Project Team Member• Candidate for the Project Management

Professional (PMP®) accreditation

Controlling Project Risks & CostsLearn To Stay Within Budget While Responding To Unplanned EventsA critical part of Project Management is the ability to control costs even when uncertainty prevails. The tight connection between cost and risk forces the Project Manager to plan and respond decisively. Any failure to appropriately respond to risks can make the project over budget, behind schedule, or mired in litigation. With effective use of cost and risk management process, a Project Manager can deliver project objectives, even in a severely constrained environment.

In this seminar, you will gain a practical understanding of Project Management’s “Project Cost Management” and “Project Risk Management” knowledge areas of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition. Participants will learn how to use the Earned Value Management (EVM) to measure and control project progress.

Program Benefits...What You Will Learn:• Create a cost management plan • Develop a cost baseline and control account plan (CAP)• Apply the earned value management (EVM) technique• Establish estimate at completion• Identify risks• Analyze risks qualitatively and quantitatively• Develop a risk response plan• Manage a contract-based project• Measure schedule and cost performance• Know what, when and how to take a corrective action

Who Will Benefit:• Director of Project Management• Finance Manager• Project Office Manager• Project Manager• Project Cost Accountant• Process Improvement Manager• Project Team Member• Candidate for the Project Management

Professional (PMP) accreditation


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Learn From the Best

Bob Boehringer is the Vice President - Process Management for Orion Development Group. He has more than 25 years of experience helping professionals improve quality and productivity via the implementation of organization improvement

methodologies (i.e. TQM, Team-Based Problem Solving, SPC, Process Reengineering). Some of Mr. Boehringer’s clients included Citibank, ConEd, EDS, Warner Lambert, Genentech, the US Navy and Fairfax County Government (VA). He has a BS in Mechanical Engineering from Cornell University and is a member of the American Society for Quality, Association for Quality and Participation, and Institute of Industrial Engineers.

Joe Cirafesi is a Process Management Consultant for Orion Development Group. Prior to joining Orion, he spent more than 20 years at Air Products and Chemicals where he helped the company evolve into an internationally recognized benchmark

for excellence in cross-functional process management. Mr. Cirafesi received his BA in genetics from Cornell University and an MBA from Smeal College. He is a Certified Management Accountant.

Peter Johnson brings 20 years of experience in a variety of industries to his current role of helping companies achieve greater business value from IT projects. Prior to becoming a consultant, Mr. Johnson was

Director of IT Business Solutions for a database marketing and literature distribution company, Product Marketing Manager for an AT&T WorldNet Service launch team, and an Instructor for the Business Analysis Body of Knowledge (BABOKTM). He leverages this broad experience to help clients achieve meaningful business results from technology projects. A Certified Business Analysis Professional (CBAPTM), Mr. Johnson is a founding member of the New Jersey Chapter of the International Institute of Business Analysis (IIBA). He serves

as the chapter’s Vice President of Education, Certification and Professional Development. In addition, Peter is part of the review team for the IIBA BABOK v2.0.

Mike Parnitzke is a Process and Call Center Consultant for Orion Development Group. He has more than 15 years of Fortune 50 corporate success facilitating both senior management and specialized project teams in their quest towards process excellence.

Prior to becoming a consultant, Mr. Parnitzke played a key leadership role in the design and full deployment of all key business enterprise processes for the startup of the $500 million revenue Telephone Sales Organization of Pepsi-Cola National Customer Service Center in Winston-Salem, NC. In a prior Pepsi assignment, he managed a massive reengineering effort to streamline bottling operations processes. Mr. Parnitzke was also recognized as the facilitator of choice for key strategic project planning work sessions while at United Technologies Pratt & Whitney Aircraft Division.Mr. Parnitzke earned his BS at the University of Florida and his MBA at Embry-Riddle Aeronautical University.

Alice Wilken is a Process and Project Management Advisor for Orion Development Group. She has more than 15 years of experience providing consult-ing services in quality, project and business process management. Prior to becoming a consultant, Ms.

Wilken held management positions in Corporate Quality and Logistics Management for MCI. She has served as chair of the Telecommunications Industry Benchmarking Consortium, and conducted internal audits for successful ISO9000 certification efforts. She began her career as a computer programmer and analyst with John Deere. Ms. Wilken has been certified by American Society for Quality as a Quality Auditor. She holds a BA from the University of Northern Iowa and an MA in Organizational Management from The George Washington University.

On-Site TrainingAny or all of these seminars can be conducted at your company … using your data and processes

… customized to your individual needs. It’s not only possible, it’s cost-

effective. Call Margaret O’Donnell at 732-932-1458 to discuss how you can

multiply the benefits and save money by bringing these classes on-site. Ask about our complete curriculum.

Orion Development Group is a PMI Global Registered Education Provider®

All courses in this brochure are approved for PDU credit by the Project Management Institute (PMI®). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes.

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In-Person Meeting

Call today to schedule an In-Person Meeting to discuss Expanded

Curriculum Opportunities and custom certificate

programs for your company. Please call Margaret

O’Donnell at (732) 932-1458.

“The presenters were very knowledgeable of the subject matter and treated everyone as professionals.” — Frank Costanzo, Manager Production Operations, PF Labs

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Registration Form

Building Effective Business Requirements ($1,295)oOctober14-15,2008•NewBrunswick,NJ

Process Mapping ($1,295)oOctober21-22,2008•NewBrunswick,NJoJanuary22-23,2009•JerseyCity,NJ*

Strategic Project Management ($1,295)oOctober28-29,2008•NewBrunswick,NJoFebruary4-5,2009•NewBrunswick,NJ

Gathering & Documenting Requirements* ($1,295)oNovember12-13,2008•NewBrunswick,NJ

Measuring & Improving Processes* ($1,295)oNovember13-14,2008•NewBrunswick,NJ

Managing Project Teams ($1,295)oNovember18-19,2008•NewBrunswick,NJ

Project Management for IT & Business Analysts ($1,295)oDecember2-3,2008•NewBrunswick,NJ

Making Processes Profitable ($1,295)oDecember9-10,2008•NewBrunswick,NJ

Controlling Project Risks and Costs ($1,295)oDecember11-12,2008•NewBrunswick,NJ

Series Options(Choosedatesabove)oProcessImprovement ($3,385)oBusinessAnalysis ($3,385)oProjectManagement ($3,385)oThreeSeries($7,900)*

CertificationoSingle ($795) oDual ($1,590) oTri ($2,385)

*Eight seminars.

TO REGISTER:) By Fax: Fax completed enrollment card to

732-932-4703.

:By E-Mail: Send details to: [email protected]

( By Phone: Call us at 732-932-1458.

+ By Mail: Mail your completed enrollment card (including the registration #) to:

Rutgers University CCPD 55 Commercial Avenue, Suite 201 New Brunswick, NJ 08901-1340

7By Web: http://ccpd.rutgers.edu

Continuing Education Information: Call for information on Continuing Education Units (CEU) and Professional Development Units (PDU).

Please type or print the following information. (Please use one copy of this form for each enrollee.)

Discount Code _____________________________________ (from mailing label)

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PAyMENT METhOD:

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Make check payable to Rutgers, The State University of New Jersey.

Registration Policies and LogisticsLocation: Rutgers Public Safety Building Center for Continuing Professional Development 55 Commercial Avenue New Brunswick, NJ 08901-1340 (Classes with * will be held at another location. Please call for details).

Seminar Schedule: 9:00 a.m. to 4:30 p.m. each day

Seminar Fee: See Registration Form. The fee includes continental breakfast, lunch and breaks each day as well as all seminar materials.

Method of Payment: Payment is expected at the time of registration. Credit cards, purchase orders and checks are accepted.

Cancellation Policy: Enrollee substitutions are always accepted. Refunds, less a $200 processing fee, will be given if cancellation notice is received at least 14 days prior to the seminar. Less than 14 days advance notice will result in forfeiture of entire fee.

Hotel Accommodations are not included in the seminar fee; however, lodging is available at the University Inn and Conference Center at Rutgers. For information and reservations, call 732-932-9144 and refer to these seminars for a special rate. Call for Jersey City accommodations.

Accessibility: If you are an individual with a disability and will need an accommodation, please contact Margaret O’Donnell via email [email protected], via phone 732-932-1458 or via fax 732-932-4710, at least two weeks before the seminar date to request your accommodation.

Income Tax Credit: For information about the Hope Scholarship and Lifetime Learning Tax Credit, e-mail [email protected], call 732-932-1458 or fax 732-932-4703.


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Critical Skills Seminars and Certification Programs

Project ManagementStrategic Project ManagementOctober 28-29, 2008 February 4-5, 2009

Managing Project Teams November 18-19, 2008

Controlling Project Risks and CostsDecember 11-12, 2008

Business AnalysisBuilding Effective Business RequirementsOctober 14-15, 2008

Gathering & Documenting Requirements November 12-13, 2008

Project Management for IT & Business AnalystsDecember 2-3, 2008

Process ImprovementProcess MappingOctober 21-22, 2008 January 22-23, 2009

Measuring & Improving ProcessesNovember 13-14, 2008

Making Processes Profitable December 9-10, 2008

project management business analysis process improvement

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