Business Administration Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Learning outcomes – Week 4 LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks

During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy

LO 5: Be observed whilst welcoming visitors at the Waterside reception

During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

IN PAIRSComplete the ‘TIME

MANAGEMENT’ hand-outThis is double sided

10 minutes

ICE BREAKER

Workbook Complete 4.1 on Page 8

Complete 2.2 on Page 9 (Think about the checklist you completed)

HOMEWORKYou needed to…

Complete page 101. What kinds of information should be kept

confidential? Try to list 10 things2. How would you keep it confidential?3. Why is it important to keep things

confidential?Think about the different roles in administration

– What type of information might you come across?

TASKS YOU NEED TO COMPLETE1. You need to create 3 separate documents from the Task sheet (you

started this last week)

2. Proof read each document – Look for errors, spellings, capital letters, information is accurate, formatting is correct (BEFORE PRINTING)

3. Print each document

4. Save each file into ‘documents’ (Ask if you are unsure)

5. Upload each document to ItsLearning (Ask if you are unsure)

6. If you have completed this – Check ItsLearning Week 4 for the next task (SPREADSHEETS)

ObservationIn pairs, you will be observed whilst covering our reception area here at Waterside (15 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you can answer it (A hand-out is available to guide you)

If someone comes to reception, you can ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

ANY QUESTIONS SO FAR

Let’s begin!

Any Volunteers for the first cover of reception?

Feedback from Reception Task

Share with each other how it went

Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks

During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy

LO 5: Be observed whilst welcoming visitors at the Waterside reception

During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

Home workList at least 3 skills and qualities you may have when dealing with colleagues and/or customers in a

positive way. Describe why each one is important.

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