Prime Minister’s Challenge Fund

Bury Easy-GP ProjectGreater Manchester

Greater Manchester

Bury

6 main townships195,000 people

33 practices

Bury GP Federation – Bury GP Practices Ltd

• Company incorporated November 2012• Created by loans from members• Bury GP Federation now has 30 member practices• Governed by shareholder agreement• Managed by Board of Directors• Covers 91% of the population• Already held 2 NHS Contracts • Good history of delivering modernisation through IT

Our Project aims

• deliver the right care at the right time for all patients at a place convenient to them

• provide services that better value patients time by making them more accessible and less disruptive especially to working people and school age children

• offer patients greater freedom to exercise control over their interactions with general practice and

• ensure that patients have the information they want to be able to make better choices about their GP services

Our Expression of interest

• Four elements1. Longer opening hours available for all patients2. Telephone consultations offered to all patients seeking a

consultation3. Increasing on-line access from 4% to 60% patients4. Developing a comparison-style website

• Element 1 available to all patients registered with a practice in Bury

• Elements 2,3 & 4 available only to member practice patients

1. Longer opening hours including extended weekday opening 8am to 8pm and opening on Saturdays and Sundays

• All services available locally but not in every GP practice• Every patient’s notes available to GP providing cover

during extended hours• Reducing likelihood of people needing to go to hospital• Making it easier for those who work or have school age

children to avoid disrupting their working/school day• Easier for families to attend with elderly relatives

2. Increase use of online services from 4% of patients to 60%+

• Currently patients who register can make appointments or re-order prescriptions using online

• All practices in Bury are enabled for online access• Registration is a difficult process which is not user friendly –

we plan to change this significantly and offer help to patients to register and use online services

• More services should be available to patients over time including them having access to their own health records and the ability to ‘email’ their GP.

• Increasing registration will significantly widen access

3. Ensure that all patients who Request an appointment are offered the option of a telephone consultation

• Currently about 35% of practices offer telephone consultation to patients

• We believe that such consultations can be a better use of GP and patient time

• Patients are often capable of knowing whether they need to see the clinician face-to-face

• A higher proportion of telephone consultations would release GP time and reduce waiting times for appointments

4. Develop a “GP-Comparison” website to enable patients to make better choices about GP services

• Current websites offer limited information to patients• This website would offer information in a detailed and

searchable form, modelled on successful comparison-style sites used elsewhere

• The website would enable patients to search for staff availability, service availability, staff expertise etc and would show information for all relevant practices in Bury

Bury GP FederationPM Challenge Fund Governance Structure

Extended Working Hours

Telephone Consultation

Increased Online Access

GP Comparison website

Project Team

Project Team

Corporate Governance & sponsorship(Existing Board)

Programme Governance Decision Making and Delivery Accountability

Project Working Groups Delivery co-ordination and stakeholder engagement.

Project Teams

Practice Links Representation and involvement of member practices

Role Membership

Project Team

Project Team

PMCF Programme Board/ Steering Group

GP Federation Board• Dr Simon de Vial• Dr Peter Thomas• Michelle Armstrong• John Boyington

• Michelle Armstrong• Others TBC??• Delivery Partner

(PA Consulting Group)

Individual Membership for each group, including:• Federation lead

(Business owner)• Project manager• Practice and

patient SMEs

PMCF Leads (Single nominated person for each practice)

Delivery focused staff, resources & suppliers

Our Ambition

• To reshape GP services across Bury and deliver a truly patient/person centered GP service to all who need it

• To use this platform to create more community and GP based services enhancing the whole NHS offer for the people of Bury