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BUREAU OF MANAGEMENT – OFFICE OF INFORMATION SYSTEMS AND TECHNOLOGY

Strategic ICT Oversight

Strategic, Innovative Use of ICT to Deliver UNDP's Mandate

2014 Achievements

FOUNDATION Provide ICT strategic leadership, oversight, policies, and alignment with corporate goals and UNDP Strategic Plan • Set management targets, perform results-‐based financial

management of resources, and supporting instruments with partners/clients

• Provided leadership and support for ICT governance • Programmed ICT investment plan / roadmap for 2014 • Ensured enterprise ICT systems are up and running • Provided strategic ICT communications • Enhanced client working relations e.g. UNV, UNITAR • Oversaw effective ICT emergency responses (Ebola Crisis) • Provided Structural Change/ICT realignment stewardship • Secured renewed ICT Governance Group membership

CONTINUOUS INNOVATION Promote a culture of innovation, agility, learning, growth, accountability, and transparency • Initiated ICT signatures services program • Delivered keynote speaking roles (CIO Event, CTO session

in Bangladesh, Computerworld, etc.) • Strengthened partnerships arrangements (Polycom -‐ Airbus

in-‐kind contributions to Ebola) • ICT article in book 50 Years of Singapore and the UN

INTEGRATION, INTEROPERABILITY, PRODUCTIVITY Deliver integrated, reliable enterprise solutions • Chaired and delivered Cloud Computing initiative • Integrated UNV investment plan into MTIP • Develop service catalog aligned to BoM Service Center

COLLABORATION AND KNOWLEDGE SHARING • Contributed to CEB / ICT Network harmonization efforts

with CEB Cyber threat and Security, Design Thinking priorities, ERP Interoperability Study

• Coordinated inter-‐Agency Atlas CIO Roundtable • Delivered Joint regional workshop for RBAP, RBEC, Global

ICT Services workshop, and Innovation Technology Day

2015 Work Plan

FOUNDATION Provide ICT strategic leadership, oversight, policies, standards, ensuring alignment with corporate goals and UNDP Strategic Plan • Set management targets, perform results-‐based financial

management of resources, and support legal instruments (MOUs, LOUs, SDAs) with partners/clients

• Provide leadership and support for ICT governance • Refine and program 2015 ICT investment plan and ICT roadmaps • Provide stewardship in the implementation of BoM 2.0 • Provide strategic ICT communications • Enhance client working relations • Oversee effective ICT emergency responses • Provide portfolio management services • Revise/enhance operational and quality assurance services

CONTINUOUS INNOVATION/SUSTAINABLE DEVELOPMENT Promotes a culture of innovation, agility, learning and growth, accountability, and transparency • Develop ICT signatures services program, integrating post-‐2015/

Connect 2020 priorities e.g. support wide adoption of CO-‐in-‐a-‐Box and solar power solutions

• Drive and pilot new service delivery model with programme support e.g. ICT Advisory, data visualization services

• Deliver up to 3 keynote speaking roles (e.g. CIO event) • Pilot new strategic partnerships • Drive lean ICT initiatives e.g. Pilot BYOD, reduce FF-‐DC footprint

INTEGRATION, INTEROPERABILITY, PRODUCTIVITY Deliver integrated, reliable, stable enterprise solutions • Reform and integrate ICT service catalog • Ensure an integrated and sustainable ICT services throughout SC

functional review and calibration • Ensure a sustainable Atlas service : Atlas ERP Review, Upgrade

strategies; Lite ERP; UNOPS exit • Ensure a robust, balanced and risk-‐based cyber security

COLLABORATION AND KNOWLEDGE SHARING • Contribute to UN Reform and harmonization efforts e.g. provide

ICT support for BOS in Country Offices • Contribute to Inter-‐agency leadership and CEB ICT Network

initiatives (ERP, cloud, cyber security, etc.) • Support ICT capacity development initiatives

OIST/BoM Accountability

Resource Mobiliza9on UN Reform ICT Systems

Oversight ICT

Governance Strategic Advisory Services

Computerworld Top 100 Global CTO Award| ICT Roadmap 2014-2015 | Medium-term Investment Strategy

CSO 40-50 Information Security Awards | Business Needs, Country Office, and Crisis Support | Enterprise Architecture

BUREAU OF MANAGEMENT – OFFICE OF INFORMATION SYSTEMS AND TECHNOLOGY (OIST)

Country Office Advisory Support

2014 Achievements

INTEGRATION AND INTEROPERABILITY, PRODUCTIVITY

• Service delivery: Advisory services for Country Offices -‐ crisis support with ITC/ETC/SURGE, LTAs, service catalog, managed services ordering/cost recovery, remote ICT assessments/missions, ICT Registry, ICT Manual, Experts Roster, regional ICT workshops, briefing notes, Information Notes, circulars, and Annual Report

• Cloud computing migration/adoption Phase 1 and 2 • Regional hub relocations support and RSCs (Istanbul;

Amman) and office relocations • Country Offices capacity building and training support • Missions to Lesotho, Jamaica, Brazil, Libya, Democratic

Republic of Congo, Zimbabwe; ICT workshop in Malaysia • ICT procurement support in Azerbaijan, Iraq, and Kuwait,

and Guatemala, Zimbabwe; VSAT stations for Burundi

COLLABORATION AND KNOWLEDGE SHARING

• Country Office websites and Intranet Starter Kit

CONTINUOUS INNOVATION

• Innovative support for programme delivery in Afghanistan, Bangladesh, Democratic Republic of Congo, Guatemala, Honduras, Indonesia, Macedonia FMR, Mali

INFORMATION SECURITY AND BUSINESS CONTINUITY

• Country Office Disaster Recovery test/plan support • Ebola support with CO-‐in-‐a-‐Box, solar power solutions,

bandwidth increase, new VC equipment • CO-‐in-‐a-‐Box solutions to Guinea, Sierra Leone, Liberia,

Democratic Republic of Congo, Philippines, Mali, Lesotho, and Solomon Island

UN REFORM

• DaO network consolidation and scale-‐up support • UN City Innovation through Technology Fair

2015 Work Plan

INTEGRATION AND INTEROPERABILITY, PRODUCTIVITY

• Service delivery: Advisory services for Country Offices -‐ crisis support with ITC/ETC/SURGE, LTAs, service catalog, managed services ordering/cost recovery, remote ICT assessments/missions, ICT Registry and ICT Manual, ICT Roster of Experts, regional ICT workshops, ICT briefing notes, circulars, and Annual Report

• Cloud computing migration/adoption Phase 3 • Regional and CO office relocations support • Country Offices capacity building and training support • CO-‐in-‐a-‐Box and solar power solutions adoption program

across Africa region and other (crisis) areas • Transition from VSAT to ISP where possible in COs • ICT Emergency preparedness across all RBx • ICT procurement support worldwide

COLLABORATION AND KNOWLEDGE SHARING

• Country Office Intranet Starter Kit support • ICT Registry, ICT Manual, GIA toolkit


• Innovative support for programme delivery in Afghanistan, Armenia, Bangladesh, Bhutan, Democratic Republic of Congo, Guatemala, Indonesia, Kenya, Somalia, Sudan, Thailand, Turkey, Uzbekistan


• Country Office Disaster Recovery plan repository, DR test/plan support

• Support to Ebola affected COs with CO-‐in-‐a-‐Box, solar power solutions and crisis ICT peripherals

UN REFORM

• DaO network consolidation and scale-‐up support • Business Operations Strategy adoption in all COs

Infrastructure Services - Crisis Response - Service Delivery - Capacity Building - Advisory/Technical Missions - Benchmarking and Knowledge Management - Business Solutions --> Localize global enterprise solutions | globalize innovative local solutions!

UN Photo: Debebe


ICT Enterprise Solutions

2014 Achievements

2015 Work Plan FOUNDATION • Managed Atlas to ensure stability, reliability and performance,

with capacity planning, incident response, environment optimization, vendor management, monitoring, reporting

• Managed Intranet and CO Intranet site development • Oversaw web applications • Completed rollout and support public websites • Managed and operated enterprise ICT assets for optimal

performance and availability • Atlas Portal, CRM, PeopleTools, eRecruit, OBIEE upgrades • Supported International Aid Transparency Initiative

INTEGRATION AND INTEROPERABILITY, PRODUCTIVITY • Added capability to track people and services:

* Improving HCM platform including IC& SC * Global travel management pilots * ePerformance enhancements * eRecruit and eHire pilot * eRegistry pilot * BoM Service Tracking

• Set up workforce analytics: structure and make visible UNDP workforce data for analytical reporting

• Third Party Cost Sharing; GSSC Solutions Enhancement • PFU; Asset enhancement -‐ asset cert. dashboard; Inventory • Hyperion -‐ Financial Statement • GMS /FA enhancement; Swift statements upload • Mobile Banking; Host-‐Host AP Interface • Uruguay Center system migration

PROMOTING GREENING, RESILIENCE AND EFFICIENCY • Continued Intranet rollout and efficient use • Implemented SharePoint 2013 backend • Improving information sharing and ability to find information

easily through optimized information architecture & search • ACP Online -‐ enhancing procurement control • RBAP Talent map pilot

ATLAS PARTNER AGENCY SUPPORT • Automated change control mechanisms

FOUNDATION • Manage Atlas to ensure stability, reliability and performance, with

capacity planning, incident response, environment optimization, vendor management, monitoring, reporting

• Manage Intranet, CO Intranet site development, SharePoint 2013 • Oversee web applications; FDP hardware refresh • Complete rollout and support public websites • Atlas HCM, Finance, PeopleTools, Oracle DB, and Phire upgrade • 2nd Factor Authentication • Data archiving for Atlas Finance and HCM applications • Middleware/Information Bus • International Aid Transparency Initiative support

INTEGRATION AND INTEROPERABILITY, PRODUCTIVITY • Additional capability to track People and Services:

* eRecruit and eHire rollout * Global travel management rollout * ePerformance upgrades *eRegistry rollout (COs and HQ) * BoM Service Tracking

• Develop workforce analytics: structure and make visible UNDP workforce data for analytical reporting

• Enhance Business Intelligence and Performance Management for financial reporting and enhanced RBM for the new Strategic Plan, business Intelligence platform with financial/workforce analytics

• Crisis support through Recorded Future business intelligence

PROMOTING GREENING, RESILIENCE AND EFFICIENCY • Intranet roll out and efficient usage for greening, business

continuity and cost reduction • Improving information sharing and ability to find information easily

through optimized information architecture & search • ACP Online -‐ enhancing procurement control, regional CRBs and

External Access; Uruguay Center transition to corporate Atlas • RBAP Talent map expansion and rollout ATLAS PARTNER AGENCY SUPPORT • Deliver Atlas Work Plan 2014-‐2015

Enhanced Atlas Enhancements Programme SharePoint Intranet


Global Infrastructure Services

2014 Achievements

FOUNDATION

• Service delivery: Global Services (email, network and desktop support, telecommunications, data center, and infrastructure)

• Cloud computing Phase 1 and 2 • HQ IP Telephony • Office relocations and renovations


• Identity Management (IDM/FIM; SSO; Active Directory Enhancements)

• Telepresence OTX and Innovation lab • UNDP Office of the Future

INTEGRATION, INTEROPERABILITY, PRODUCTIVITY

• Global Management Meeting support • Anti-‐virus update management • Network Security/Intrusion Detection • RBAP-‐RBEC Regional ICT Workshop • Global ICT Services Workshop • ICT LTAs for solutions, systems desktops, etc.

SUSTAINABLE DEVELOPMENT

• Data Center footprint reduction • IP V6 Implementation • Videoconferencing bridge enhancement • Print release management (all of BoM)


• Migrate websites from HQ to NTT/UNICC • Emergency Notification System (ENS) Phase 1 • Business continuity: Hurricane Sandy follow-‐ups

ICT SERVICE DELIVERY

• Provided client support with helpdesk services • Addressed client incident requests

2015 Work Plan

FOUNDATION • Service delivery: Global Services (email, network and desktop

support, telecommunications, data center, and infrastructure) • Cloud computing Phase 3 (Azure; Delve; Yammer; SharePoint

2013) as well as overall adoption • Office and unit relocations and renovations • Cloud/Internet connectivity optimization • Enhanced virtual meeting practices


• Identity Management (IDM; Federated Authentication) • UNDP Office of the Future -‐ 1 global domain • Lean, green ICT infrastructure • Develop private/public partnerships

INTEGRATION, INTEROPERABILITY, PRODUCTIVITY

• MS Lync/Skype federation and UC adoption • Implementation of security recommendations for HQ • Anti-‐virus update management • RBLAC Regional ICT Workshop • ICT LTAs for solutions, systems desktops, etc • Directory Federation with other UN Agencies • Virtual Meeting Experience Enhancements

SUSTAINABLE DEVELOPMENT

• Data Center footprint reduction and optimization • Videoconferencing bridge services enhancement


• Migrate websites from HQ and NTT to Azure • Emergency Notification System (ENS) Phase 2 • Business continuity: Swift DR; app/server migrations • Facilitate CO data center migrations to Azure

ICT SERVICE DELIVERY

• Provide effective client support with Helpdesk services • Address client incident requests • Deliver a service desk model

Data Center and Backup Services | Email Services | ICT Advisory Services | Network and Desktop Support | Procurement LTAs | ICT Security Operations | Telecommunications | Videoconferencing Bridging Services | Unified Communications | Global Service Desk | ICT

Baseline Monitoring Network Performance Monitoring | Green, Lean Infrastructure and Office Setup

BUREAU OF MANAGEMENT - OFFICE OF INFORMATION SYSTEMS AND TECHNOLOGY (OIST)

IWP Results - Information Security

2014 Achievements

ISO 27001/9001 • Security architecture review and vulnerability assessment • Information security compliance survey to all offices • Formal certification audit of ISO 27001 and 9001 (Lloyd's) • UNDP risk assessment updates

ICT SECURITY • Cloud Computing risk assessment • Proactive Information Security monitoring • Continued support UNDP business community • Compliance with ISO 9001 quality management

INCIDENT RESPONSE • Plan improvements in Atlas security • Support missions as needed for ICT security assessment

and incident handling • Respond, as needed, to hacking incidents • Selected as member of the international Forum of

Incident Response and Security Teams (FIRST) AUDIT

• Audit Advisory Committee; UN Board of Auditors audit

BUSINESS CONTINUITY/DISASTER RECOVERY • Central storage of Country Office Disaster Recovery plans • Conducted BCP/DR training and exercise for OIST • One-‐on-‐one consulting to COs on DRPs

POLICIES AND PROCEDURES • Published new standard on Information Security

Classification & Handling • Published changes to Disaster Recovery Standard

ICT SECURITY AWARENESS • Selected as a CSO40 award winner for 2014 for being

among the top 40 security organizations in the world • CISO Platform Summit, Mumbai, India -‐ Nov 2014 • Published articles on security in CSO magazine • Training at Regional Workshops, HQ, and online • Mandatory LMS ICT Security Awareness Training course • Course on information Security Classification & Handling • Shared information security advisories to UNDP users to

advise on new Internet threats

2015 Work Plan

CONTINUOUS INNOVATION • Continue as leader in the industry and UN system • Appropriate Usage of ICT Resources Standard

mobilie devices policy (with BYOD approach)

INTEGRATION, INTEROPERABILITY, AND PRODUCTIVITY • Effective Information Security programme with

client feedback and ISMS meetings • Service delivery: IS advisory services, circulars,

incident handling, IS risk assessment support

OPENNESS AND TRANSPARENCY • Perform Annual ISO reviews; formal ISO 9001 and

27001 certification • Effective information security policies and

standards • Audit actions for OAI and UNBOA

COLLABORATION AND KNOWLEDGE SHARING • ICT Security Awareness (LMS) and disaster

awareness training • Webinars on secure coding and disaster recovery

planning for Country Offices

INFORMATION SECURITY AND BUSINESS CONTINUITY • Country Office compliance/risk assessment • Approval and adoption of a cloud security gateway

solution for UNDP to improve application security; continued testing and strengthening of incident response capability

• Risk management activities -‐ vulnerability scans for ICT systems; mitigation of high risks from Risk Assessment

• Conduct BCP/DR training and exercise for OIST • with devolution plan to GIA in Copenhagen • Support missions as needed for ICT security • Provide UNDP incident response capability

UN REFORM • UNDP representative to Cybercrime and Cyber

security working group for UN system • CEB ICT Network approves inter-‐Agency Cyber

security best practices white paper

Information Security CSO 40-50 ~ Computerworld Awards | Risk Assessment | Information Security Best Practices & Industry Standards

| Risk Management | Policies | Information Security Awareness | Security Challenges & Incident Handling Support | Disaster Recovery

BUREAU OF MANAGEMENT – OFFICE OF INFORMATION SYSTEMS AND TECHNOLOGY (OIST)

Lean ICT for Sustainability and Stewardship

2014-‐15 Achievements

BUDGET AND PROCUREMENT

• 2014-‐2015 Procurement Plan implementation • 2014-‐2015 OIST/BoM Work and budget & monitoring • MOU negotiations 2014-‐2015 with Partner Agencies • Cost-‐recovery procedures review • Plan HQ service catalog model

HUMAN RESOURCES

• Strategic staffing/succession planning of staff • Vacant post management for reduction of Extra-‐

Budgetary resources • HR support for Structural Change • Support organizational structure of Global ICT

Advisor/Global ICT Specialists • Professionalization of ICT staff (Agile and EA Training) • MSC Helpdesk staff in OIST/BoM • Organization of RBAP-‐RBEC and IMA workshops • Hiring and recruitment of staff

PROJECT MANAGEMENT OFFICE (PMO)

• New interactive Project Management Guide with process maps, project step guidance and templates

• Project support to selected projects • Support ICT Governance through ICT Governance

Group, ICT Technical Committee, Atlas IT Directors Roundtable

• Oversight of Change Control (monthly release packages and projects)

• Quality assurance, testing support, and guidance • Innovation through Technology Day

2014-‐2015 Work Plan

INTEGRATION, INTEROPERABILITY, AND PRODUCTIVITY

• 2014-‐2015 Financial strategic reporting support • OIST/BoM financial resources and ICT procurement

processes oversight • Results-‐based Management of allocated resources -‐

OIST/BoM operations-‐ cost sharing/chargeback, MOUs/SDAs/SLAs preparation

• AP, procurement support, administration, premises management

• Staff HR management (training, personnel, administration, and succession planning, Talent Management, workforce recruitment, and assets and facilities management)

• HQ service catalog

• Review of project programme management • Quarterly project monitoring and reporting • Review change management standards and Change

Control Board | Support governance groups and ICT Roadmap 2014-‐2017 planning and management

• Review new testing tools • RBLAC regional workshop • Innovation through Technology Day

ICT Project Portfolio Dashboard

Streamlined Budget, Procurement, and Administration | Operations and Planning | Service Catalog

Human Resources |Training | Staff Capacity Development | Project Programme Management | Change Control

UN Photo: Abassi

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