build transformational relationships, inspire growth ... build transformational relationships,...
Post on 22-Mar-2020
Embed Size (px)
Build transformational relationships, inspire growth, change people’s lives for the better
ES TO GROW
OUR P EOPLEDEVEL
Graduates waiting to go on stage at the 2018 Academy Graduation & Awards Ceremony
INTERMEDIATE Level 2
ADVANCED Level 3
HIGHER & DEGREE Level 4-7
Business Administration Framework
Inspiring Opportunities 4
Celebrating Success 9
Customer Service Practitioner 22
Our Services 5
Apprenticeship Structure 10
Safeguarding 16 Mentors 12
Hospitality Team Member 24
Prevent & British Values 17 Functional Skills 13
Undertaking an Apprenticeship 14
Large Goods Vehicle (LGV) Driver
Shared Apprenticeship Scheme 6
World-Class Apprenticeship Programmes
The Application Process Explained
Supply Chain Warehouse Operative
Business Administration 30
Customer Service Specialist 31
Digital Marketing (CIM/BCS) 33
Digital Engineering Technician 32
Hospitality Supervisor 34
HR Support (CIPD) 35
International Freight Forwarding Specialist
Electrical Installation / Maintenance Technician
Retail Team Leader Supervisor 37
Senior Chef in Production Cooking
Team Leader Supervisor 39
Quantity Surveying Technician 40
Accounts Assistant 29 Level 4 Associate Project Manager (PMQ) 43
Data Analyst (SFIA) 44
Procurement & Supply (CIPS) 45
Operations Departmental Manager
47 Level 5
HR Partner/Consultant (CIPD) 48
Level 6 (Degree)
Retail Manager 46
Chartered Manager 49
Digital & Technology Solutions 50
Quantity Surveyor (MRICS) 51
Level 7 (MBA) Senior Leader 52
INTRODUCTION TO THE ACADEMY
ABOUT OUR APPRENTICESHIPS
APPLICATION PROCESS & ADDITIONAL INFORMATION
Accounts/Finance Assistant 19
4 PROFESSIONAL DEVELOPMENT |
Heathrow is the UK’s biggest employment site and plays a central part in our local community; nearly half of the people who work at the airport live in the local boroughs, providing almost a quarter of all local jobs.
Heathrow’s vision is to give passengers the best airport service in the world, this can only be achieved through dedicated employees with the knowledge, skills and passion to play their part.
The Employment and Skills team work to identify people who would benefit from our services through our recruitment, development and Apprenticeships. We give them the opportunities, practical skills and confidence so they understand how their efforts help make every journey better.
Our role is to welcome and encourage residents to join the airport and to provide them and our existing employees with the support they need to build long-term careers here, at Heathrow.
We are a diverse and inclusive organisation, we want everyone to know Heathrow is a great place to work. By helping people to fulfil their potential, we can create a skills legacy for now and the future.
INTRODUCTION TO THE ACADEMY
Our role is to welcome and encourage local residents to join the airport and to provide them with the support they need to build long-term careers. Whether a candidate wants to lead a team, give the best customer service or has a head for logistics, we will give the right people the opportunities, practical skills and confidence so they can understand how their efforts are helping us to make every journey better.
Our dedicated Employer Account Managers work with our airport employers to build relationships and source vacancies and appropriate opportunities. Similarly, our Recruitment Team work with local providers and match work- ready candidates to employer vacancies.
Our Community Engagement Team work to identify local people who would benefit most from our unique services. We welcome and encourage them to join us through our recruitment, development and Apprenticeship services; we can provide people with the support they need to build the career they really want.
For extra support, we offer employability skills that make individuals more likely to gain employment and to be successful in their chosen career.
TEAM HEATHROW INDUCTION
We invite colleagues at all levels, who are joining Heathrow, to attend a dedicated one-day Team Heathrow Induction. This session directly supports the work of the entire airport by enabling colleagues to gain a broad understanding of Heathrow’s scale, operational frameworks and how we all contribute to giving passengers the best
airport service in the world.
Following the success of our Team Heathrow inductions, we developed a follow-on course designed for managers. This bespoke induction offers more information about our additional airport services and facilities, as well as the tools
and in-depth knowledge needed to run a successful operation at Heathrow.
LANGUAGE & CULTURAL AWARENESS
Our qualified tutors are native speakers that teach languages to adults. Working in small class sizes, learners will be introduced to pronunciation, sounds and tones, as well as some basic vocabulary including numbers and directions; followed by customised role specific phrases and dialogue exercises. Discussing passengers’ cultural preferences and their national characteristics enables team members to identify and capture shopping behaviour, customer habits and expectations.
FURTH ER DEV
OUR RECRUITMENT & FURTHER DEVELOPMENT SERVICES
6 PROFESSIONAL DEVELOPMENT |
The Shared Apprenticeship Scheme brings together some of Heathrow’s major construction companies to offer local people the chance to contribute on exciting Heathrow projects, whilst gaining a nationally recognised qualification.
The Apprentices are centrally employed for the duration of their Apprenticeship and hosted on site by various contractors across the airport (for a minimum of six months) giving them the opportunity to complete their Apprenticeship and gain experience with industry leading employers.
The scheme offers a breadth of wonderful opportunities across construction and there are several qualifications available. Additionally, placements in a local FE colleges are arranged and paid for; reducing barriers for people to
apply. The Shared Apprenticeship Scheme also runs in partnership with an accredited ATA provider.
THE ACADEMY’S ROLE IN THE SCHEME
On top of the established assistance that we provide our partners at Heathrow, including: specialist recruitment and in-house delivery of non-trade apprenticeships; we have launched a new innovative way to maximise Apprentices employed within the construction sector. All placements within this scheme are being fully supported by one of our dedicated Apprentice Programme Managers, to ensure candidates are developing well throughout their role.
INTRODUCTION TO THE ACADEMY
SERVICES TRAINING SERVICES
SUPPORT & MENTORING
APPRENTICESHIPS AVAILABLE ON THE SCHEME:
Electrical Installation Painting & Decorating Quantity Surveying
Plumbing & Heating Carpentry Project Management
BIM/CAD Technician Document Controller Safety, Health and Environment
Assistant Site Management
8 PROFESSIONAL DEVELOPMENT |
The Academy Team go out of their way to understand our business needs and try to accommodate our requirements, which has made our relationship flexible, collaborative and productive.
The Heathrow Employment & Skills Academy is a recognised training provider offering recruitment, training and development opportunities for employers and employees at Heathrow. The Academy designs and delivers tailored Apprenticeship programmes to provide amazing opportunities for development, enabling individuals to perform to their full potential.
With our Apprenticeship programmes, we aim to inspire everyone to grow. Whatever the training solution, each programme is matched to the level at which the learner is working at and is designed to be completed alongside new or existing job roles.
From Level 2 to Level 7, Apprenticeship programmes support development not only professionally, but personally too. At any level, completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.
The programmes that the Heathrow Employment & Skills Academy offer produce highly motivated colleagues who deliver outstanding customer service; many of whom will become the Managers of the future. Completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.
CASUAL DINING GROUP
The Academy continually endeavours to offer a vast range of Apprenticeships cover