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  • Build transformational relationships, inspire growth, change people’s lives for the better

    UPDAT ED

    2020 OFFER

    PROFE SSION

    AL

    OPPOR TUNITI

    ES TO GROW

    OUR P EOPLEDEVEL

    OPMEN T

  • Graduates waiting to go on stage at the 2018 Academy Graduation & Awards Ceremony

  • INTERMEDIATE Level 2

    ADVANCED Level 3

    HIGHER & DEGREE Level 4-7

    Business Administration Framework

    21

    Inspiring Opportunities 4

    Celebrating Success 9

    Customer Service Practitioner 22

    Our Services 5

    Apprenticeship Structure 10

    Safeguarding 16 Mentors 12

    Hospitality Team Member 24

    Groundworker 23

    Pathways 11

    Prevent & British Values 17 Functional Skills 13

    Undertaking an Apprenticeship 14

    Large Goods Vehicle (LGV) Driver

    25

    Shared Apprenticeship Scheme 6

    World-Class Apprenticeship Programmes

    8

    The Application Process Explained

    15

    Retailer 26

    Supply Chain Warehouse Operative

    27

    Business Administration 30

    Customer Service Specialist 31

    Digital Marketing (CIM/BCS) 33

    Digital Engineering Technician 32

    Hospitality Supervisor 34

    HR Support (CIPD) 35

    International Freight Forwarding Specialist

    36

    Electrical Installation / Maintenance Technician

    41

    Retail Team Leader Supervisor 37

    Senior Chef in Production Cooking

    38

    Team Leader Supervisor 39

    Quantity Surveying Technician 40

    Accounts Assistant 29 Level 4 Associate Project Manager (PMQ) 43

    Data Analyst (SFIA) 44

    Procurement & Supply (CIPS) 45

    Operations Departmental Manager

    47 Level 5

    HR Partner/Consultant (CIPD) 48

    Level 6 (Degree)

    Retail Manager 46

    Chartered Manager 49

    Digital & Technology Solutions 50

    Quantity Surveyor (MRICS) 51

    Level 7 (MBA) Senior Leader 52

    CONTE NTS

    INTRODUCTION TO THE ACADEMY

    ABOUT OUR APPRENTICESHIPS

    APPLICATION PROCESS & ADDITIONAL INFORMATION

    APPRENTICESHIP OPPORTUNITIES

    Accounts/Finance Assistant 19

    Formwork 20

  • 4 PROFESSIONAL DEVELOPMENT |

    INSPIR ING

    OPPOR TUNITI

    ES

    Heathrow is the UK’s biggest employment site and plays a central part in our local community; nearly half of the people who work at the airport live in the local boroughs, providing almost a quarter of all local jobs.

    Heathrow’s vision is to give passengers the best airport service in the world, this can only be achieved through dedicated employees with the knowledge, skills and passion to play their part.

    The Employment and Skills team work to identify people who would benefit from our services through our recruitment, development and Apprenticeships. We give them the opportunities, practical skills and confidence so they understand how their efforts help make every journey better.

    Our role is to welcome and encourage residents to join the airport and to provide them and our existing employees with the support they need to build long-term careers here, at Heathrow.

    We are a diverse and inclusive organisation, we want everyone to know Heathrow is a great place to work. By helping people to fulfil their potential, we can create a skills legacy for now and the future.

    INTRODUCTION TO THE ACADEMY

  • 5

    Our role is to welcome and encourage local residents to join the airport and to provide them with the support they need to build long-term careers. Whether a candidate wants to lead a team, give the best customer service or has a head for logistics, we will give the right people the opportunities, practical skills and confidence so they can understand how their efforts are helping us to make every journey better.

    Our dedicated Employer Account Managers work with our airport employers to build relationships and source vacancies and appropriate opportunities. Similarly, our Recruitment Team work with local providers and match work- ready candidates to employer vacancies.

    Our Community Engagement Team work to identify local people who would benefit most from our unique services. We welcome and encourage them to join us through our recruitment, development and Apprenticeship services; we can provide people with the support they need to build the career they really want.

    For extra support, we offer employability skills that make individuals more likely to gain employment and to be successful in their chosen career.

    TEAM HEATHROW INDUCTION

    We invite colleagues at all levels, who are joining Heathrow, to attend a dedicated one-day Team Heathrow Induction. This session directly supports the work of the entire airport by enabling colleagues to gain a broad understanding of Heathrow’s scale, operational frameworks and how we all contribute to giving passengers the best

    airport service in the world.

    MANAGERS INDUCTION

    Following the success of our Team Heathrow inductions, we developed a follow-on course designed for managers. This bespoke induction offers more information about our additional airport services and facilities, as well as the tools

    and in-depth knowledge needed to run a successful operation at Heathrow.

    LANGUAGE & CULTURAL AWARENESS

    Our qualified tutors are native speakers that teach languages to adults. Working in small class sizes, learners will be introduced to pronunciation, sounds and tones, as well as some basic vocabulary including numbers and directions; followed by customised role specific phrases and dialogue exercises. Discussing passengers’ cultural preferences and their national characteristics enables team members to identify and capture shopping behaviour, customer habits and expectations.

    RECRU ITMEN

    T

    FURTH ER DEV

    ELOPM ENT

    OUR RECRUITMENT & FURTHER DEVELOPMENT SERVICES

  • 6 PROFESSIONAL DEVELOPMENT |

    The Shared Apprenticeship Scheme brings together some of Heathrow’s major construction companies to offer local people the chance to contribute on exciting Heathrow projects, whilst gaining a nationally recognised qualification.

    The Apprentices are centrally employed for the duration of their Apprenticeship and hosted on site by various contractors across the airport (for a minimum of six months) giving them the opportunity to complete their Apprenticeship and gain experience with industry leading employers.

    The scheme offers a breadth of wonderful opportunities across construction and there are several qualifications available. Additionally, placements in a local FE colleges are arranged and paid for; reducing barriers for people to

    apply. The Shared Apprenticeship Scheme also runs in partnership with an accredited ATA provider.

    THE ACADEMY’S ROLE IN THE SCHEME

    On top of the established assistance that we provide our partners at Heathrow, including: specialist recruitment and in-house delivery of non-trade apprenticeships; we have launched a new innovative way to maximise Apprentices employed within the construction sector. All placements within this scheme are being fully supported by one of our dedicated Apprentice Programme Managers, to ensure candidates are developing well throughout their role.

    SHARE D

    APPRE NTICES

    HIP

    SCHEM E

    INTRODUCTION TO THE ACADEMY

  • 7

    CONSULTANCY RECRUITMENT

    SERVICES TRAINING SERVICES

    SUPPORT & MENTORING

    FUNDING ADVICE

    APPRENTICESHIPS AVAILABLE ON THE SCHEME:

    Electrical Installation Painting & Decorating Quantity Surveying

    Plumbing & Heating Carpentry Project Management

    BIM/CAD Technician Document Controller Safety, Health and Environment

    Technician

    Assistant Site Management

  • 8 PROFESSIONAL DEVELOPMENT |

    The Academy Team go out of their way to understand our business needs and try to accommodate our requirements, which has made our relationship flexible, collaborative and productive.

    BRADFORD SWISSPORT

    The Heathrow Employment & Skills Academy is a recognised training provider offering recruitment, training and development opportunities for employers and employees at Heathrow. The Academy designs and delivers tailored Apprenticeship programmes to provide amazing opportunities for development, enabling individuals to perform to their full potential.

    With our Apprenticeship programmes, we aim to inspire everyone to grow. Whatever the training solution, each programme is matched to the level at which the learner is working at and is designed to be completed alongside new or existing job roles.

    From Level 2 to Level 7, Apprenticeship programmes support development not only professionally, but personally too. At any level, completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.

    APPRE NTICES

    HIP

    PROGR AMME

    S

    The programmes that the Heathrow Employment & Skills Academy offer produce highly motivated colleagues who deliver outstanding customer service; many of whom will become the Managers of the future. Completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.

    CASUAL DINING GROUP

    The Academy continually endeavours to offer a vast range of Apprenticeships cover

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