bruna martinuzzi

8/6/2019 Bruna Martinuzzi

http://slidepdf.com/reader/full/bruna-martinuzzi 1/27

You Have The IQ. You Have The IQ.What About Your EQ?What About Your EQ?

Presented byPresented by

Bruna MartinuzziBruna MartinuzziClarion Enterprises Ltd.Clarion Enterprises Ltd.

The Emotionally Intelligent Leader The Emotionally Intelligent Leader

Copyright © 2005 by Clarion Enterprises Ltd.



These PowerPoint slides were created for theHuman Capital Symposium – November 1, 2005.

Most of these slides are NOT in the form that was

displayed during the Presentation. They are intended

to summarize the main points of the material

presented.

Copyright © 2005 Clarion Enterprises Ltd.



What We’ll Cover

ImportanceImportance

ComponentsComponents

Leadership StylesLeadership Styles

EQ ImplementationEQ Implementation



Impulse

Controlled

Impulse

Controlled Impulsive

Impulsive

Cope with frustration

Cope with frustration

Follow through on plans

Follow through on plans

Dependable

Dependable

Able to delay gratification

Able to delay gratification

SAT: 210 points higher

SAT: 210 points higher

Overreact to frustration

Overreact to frustration

Give up in face of failure

Give up in face of failure

Impulsive

Impulsive

Cannot delay gratification

Cannot delay gratification

Stanford Marshmallow Study



In professional and technical fieldsIn professional and technical fieldsthe threshold for entry is typically anthe threshold for entry is typically an

IQ of 110IQ of 110 – –120. ...Since everyone is in120. ...Since everyone is in

the top 10% or so of intelligence, IQthe top 10% or so of intelligence, IQitself offers relatively littleitself offers relatively little

competitive advantage.competitive advantage.

IQ vs. EQIQ vs. EQ

DanielDaniel GolemanGoleman

Working with Emotional IntelligenceWorking with Emotional Intelligence



. . . emotional intelligence is. . . emotional intelligence is

much more powerful than IQ inmuch more powerful than IQ indetermining who emerges as adetermining who emerges as aleader. IQ is a thresholdleader. IQ is a threshold

competence. You need it, but itcompetence. You need it, but itdoesn't make you a star.doesn't make you a star.Emotional intelligence can.Emotional intelligence can.

WarrenWarren BennisBennis, Ph.D., Ph.D.

On Becoming a Leader On Becoming a Leader

IQ vs. EQIQ vs. EQ



Programmers in top 10% of Programmers in top 10% of

EQ competency developEQ competency develop

software 3 times faster software 3 times faster

In Technical RolesIn Technical Roles

DanielDaniel GolemanGoleman, Hay, Hay McBer McBer



High EQ Salespeople produce twiceHigh EQ Salespeople produce twice

the revenue of average performersthe revenue of average performers

In Sales RolesIn Sales Roles

Study of 44 Fortune 500 CompaniesStudy of 44 Fortune 500 Companies -- HayHay McBer McBer



SourceSource -- HayHay--McBer McBer – – 200 company worldwide study200 company worldwide study

For All RolesFor All Roles

0%

10%

20%

30%

40%

50%

60%

70%

80%

Competencies

EQ-RelatedIQ/Technical



Source: Forum Corporation on ManufacturingSource: Forum Corporation on Manufacturing

and Service Companies, 1989and Service Companies, 1989 -- 19951995

For Customer RetentionFor Customer Retention

0%

10%

20%

30%

40%

50%

60%

70%

80%

EQ Related Other

Reasons for lost

Customers



Managers who were derailed hadstrong expertise and intelligence

but many were arrogant anddisdainful of teamwork

Manager Derailment

Source:Source: EgonEgon Zehnder Zehnder International StudyInternational Study



Source: The Center for Creative Leadership

75%

25%EQ-Related Other

Executive Derailment

EQ-Related:

• Rigidity

• Interpersonal problems

• Inability to:

Adapt to change

Elicit trust

Retain team



““The capacity for The capacity for recognizing our own feelingsrecognizing our own feelings

and those of others, for motivatingand those of others, for motivatingourselves, for managing emotions wellourselves, for managing emotions well

in ourselves and in our relationships.in ourselves and in our relationships.””

---- DanielDaniel GolemanGoleman, Ph.D., Ph.D.

An EI DefinitionAn EI Definition



“Emotional Intelligence isthe skills to create optimal

relationships with yourself and others.”

Six Seconds, 2001

DailyDaily--Life DefinitionLife Definition

EQ



EI Competency FrameworkEI Competency Framework

Empathy

Org. Awareness

Service Orientation

Influence

Developing Others

Inspirational Leadership

Change Catalyst

Conflict Management

Teamwork & Collaboration

Self-Awareness SocialAwareness

Self-Management

RelationshipManagement

Emotional Self AwarenessAccurate Self Assessment

Self Confidence

Emotional Self Control

Transparency

Adaptability

Achievement OrientationInitiative

Optimism



The smartest thing you can do withThe smartest thing you can do with

emotional intelligence is turn it onemotional intelligence is turn it on

yourself yourself

Harvard Business Review, 2002Harvard Business Review, 2002

Emotional Self Emotional Self --AwarenessAwareness



Using our understanding of Using our understanding of

emotions toemotions to choosechoose whichwhich

emotions to express and howemotions to express and howto express themto express them

Emotional Self Emotional Self --ControlControl



Your Emotional Brain Your Emotional Brain

AmygdalaAmygdala

ThalamusThalamus

Brain StemBrain Stem

Cortical BrainCortical Brain

Limbic BrainLimbic Brain



TheThe AmygdalaAmygdala HijackHijack

NeocortexNeocortex



AnAn AmygdalaAmygdala Hijack: Four StagesHijack: Four Stages

Source: Hay McBer

1.1. A trigger: a catalyst that generates an impulseA trigger: a catalyst that generates an impulse

2.2. A strong emotion (anger, fear etc.)A strong emotion (anger, fear etc.)

3.3. An instant, impulsive and irrational reaction that isAn instant, impulsive and irrational reaction that isinappropriate to the situation (the reaction need notinappropriate to the situation (the reaction need not

be overt)be overt)

4.4. A subsequent feeling of regret or embarrassmentA subsequent feeling of regret or embarrassment



The Power of Six SecondsThe Power of Six Seconds

Source: Six Seconds Inc. Used by permission.



1. Coercive : Demands immediate compliance

2. Authoritative: Provides the vision and gains

commitment to it from others

3. Affiliative: Creates harmony and builds bonds

4. Democratic: Build commitment through consensus

5. Pacesetting: Demonstrates how to do a task to

high standards

6. Coaching: Develops others for the long-term

in light of their aspirations

Six Leadership StylesSix Leadership Styles

DanielDaniel GolemanGoleman: Leadership That Gets Results, HBR: Leadership That Gets Results, HBR – – MarchMarch-- April 200April 200



Leaders with the best results don’t rely ononly one leadership style.

They are able to switch among the

authoritative, affiliative, democratic and

coaching styles as the situation requires it.

Six Leadership StylesSix Leadership Styles



EQ ImplementationEQ Implementation

Stage 1

Prepare for Change

Stage 2

Train and Develop

Stage 3

Transfer and Support

Stage 4

Evaluate

Promoting

Emotional

Intelligence in

Organizations(Cary Cherniss

et al, 2000)



GolemanGoleman, D., D. Emotional Intelligence.Emotional Intelligence. Why It Can Matter More than IQ.Why It Can Matter More than IQ. NewNewYork: Bantam, 1995.York: Bantam, 1995.

GolemanGoleman, D., D. Working with Emotional Intelligence.Working with Emotional Intelligence. New York: Bantam, 1998.New York: Bantam, 1998.

GolemanGoleman, D. ,, D. , BoyatzisBoyatzis R. and McKee A.R. and McKee A. Primal Leadership.Primal Leadership. Boston: HBSBoston: HBSPress, 2002 .Press, 2002 .

GolemanGoleman, D. Leadership That Gets Results., D. Leadership That Gets Results. Harvard Business Review,Harvard Business Review,MarchMarch--April 2000.April 2000.

ChernissCherniss, C. and, C. and MitcelMitcel, A., A. Promoting Emotional Intelligence in Organizations.Promoting Emotional Intelligence in Organizations.

New York: American Society for Training and Development, 2000.New York: American Society for Training and Development, 2000.

www.eiconsortium.orgwww.eiconsortium.org,, www.ei.haygroup.comwww.ei.haygroup.com and www.6seconds.organd www.6seconds.org

SourcesSources



Bruna Martinuzzi

Clarion Enterprises Ltd.

#91312 – 1427 Bellevue LandingWest Vancouver, BC V7V 3N9

Phone: (604) 987-6279

Thank You and Best Wishes!Thank You and Best Wishes!

Email: [email protected]: www.increaseyoureq.com

www.bluepointleadership.com

bruna martinuzzi

Documents