The Coach academy

coaching & consultancy excellenceacademy

coaching & consultancy excellenceacademy

coaching & consultancy excellenceacademy

coaching & consultancy excellenceacademy

coaching & consultancy excellenceacademy

register now icf accredited with 98,75 cce

&68,25 resource

points

Intact, International Training Coaching and Consultancy, is dedicated to providing state-of-the-art coaching and consultancy methods and tools to improve business performance.

Since 1985, we have been working mostly in: • Strategic team agility – creating businesses that thrive in turbulent

environments• Reorganisation – restructuring, business process improvement,

outsourcing • Changing organisational culture: enhancing customer focus,

innovation, entrepreneurship, cross functional cooperation• Leadership development: setting up talent development, succession

planning, leadership training programs, executive coaching, team development

• International Coach, Team Coach, Leadership and OD and Supervision Academies.

You are the experts in what you do. We are the experts in helping you to change it.

intac t ac ademy progr ams at a gl ance

The Coach Academy allows you to be more successful in your own (work) life and to help others to do the same.

Specifically participants learn: • Different models of coaching to facilitate change• Intervention skills at the individual and relationship level • To work in the context of ethical and professional standards • To reflect on their own identity and behaviour as coach.

The coach academy is based on many theoretical frameworks, including TA, NLP, family constellations and systems theory.

coach ac ademy summ ary

This unique academy offers a series of practitioner-based, competency-led modules facilitated by the experienced international Intact coach-supervisors with the objective of qualifying you as a TA and/or ICF accredited coach.

The total program consists of a two-day introduction workshop, a basic and an advanced coach program, consisting of six workshops each, an international assessment and peer supervision.

The coach academy programs have been awarded a total of 98 Continuing Education Credits by ICF.

You can register for each program separately. The whole set of programs will provide you with an Intact Coach certificate and enough hours to apply for ICF accreditation.

TA101• Two-day introduction

TA01 foundation• Six workshops

• Intervision groups• Written exam

TA02 advanced• Six workshops

• Intervision groups• Case study

entry requirements

In order to be admitted to the program you need the following experience and qualities:

• A TA101 introduction workshop• At least 20 hours of coaching or consultancy practice• Commitment to critical self-reflection • Commitment to developing your own professional practice• Willingness to contribute to other participant’s• Credibility, authenticity, self-awareness and self-regulation.

descrip tion of the progr ams

TA101 introduction to transactional analysis coachingicf accredited 6,5 cce and 6,25 resource points

Transactional Analysis (TA) is a practical theory of personality, communication and change. It is a powerful tool for professional and personal growth. The goal of transactional analysis is to increase awareness, spontaneity and the capacity for relationship.

This workshop is for anyone who is interested in expanding his or her insight into human behaviour and change.

Through short presentations, exercises and sharing of personal and professional experiences we will enable you to create new possibilities in your life, relationships and your organisation.

During the training you will learn about: • Development of TA and TA values• Structural analysis: who am I and development of self• Transactional Analysis: effectiveness in communication• Rackets and games: miscommunication and getting out of

games• Script analysis: rewriting your life story• Strokes as a motor for change.

rele vant liter atureJoines, V. & Stewart, I. (1987), TA Today, A New Introduction to Transactional Analysis, Life Space Publishing, Nottingham

TAO1 basic coach programicf cce 44,75 and 31,5 resource points

TAO1 is for people who want to develop personally and professionally as a basic coach. We will be using transactional analysis as a frame of reference. It includes six two-day workshops, intervision groups and accreditation as a basic coach. TAO1 is open to participants from all fields of application.

1. Structure of personality and contracts: Within TA we use several different models of ego states to describe the structure and development of personality. Structural models can be used to understand the contents of your personality. Functional models can be applied to understand how you behave and communicate with others. In this workshop we will also spend time establishing learning goals and personal contracts.

2. Communication at work: Eric Berne, the founder of TA, calculated that there are 6,600 options in communication, and that all communication can be reduced to three basic types. Each type of communication has a specific function. Knowledge of parallel, crossed and ulterior transactions helps you focus your communication and your ability to ask powerful questions. 3. Games and rackets: A game is a repetitive pattern of non-problem solving behaviour that leads you to your ‘favourite’ rotten feeling, your racket feeling. Rackets are continuous complaints that get you the attention you crave. Games are the basis of every conflict. A core competence of coaches and consultants is to recognise these patterns and help clients create options to solve their problems.

4. Breaking through script: Script is an unconscious life plan learned in early childhood, reinforced by parents and by later events, resulting in a known pay-off. It is a story, your interpretation of events linked to a familiar emotion. These stories are like the bass tone of your life. We will use different perspectives to access your script and discuss different approaches to change your script.5. Developmental cycles: There are many theories about how people grow and develop. Most ideas are based on a linear way of thinking about development. By considering Levin’s iterative Cycle of Development, we can identify what developmental issues and basic needs need to be met to insure a healthy development.

6. Basic TA coach assessment: Before this workshop participants need to have completed the written TA101 exam. During the workshop we will revise the concepts learned and each participant will demonstrate 20 minutes of coaching based on one of the concepts.

rele vant liter ature basic coach progr am• Joines, V. & Stewart, I. (1987), TA Today, A New Introduction to

Transactional Analysis, Life Space Publishing, Nottingham • Berne, E. (1964), Games People Play: The Psychology of Human

Relationships, Grove Press, New York• Steiner, C. (1974), Scripts People Live, Transactional Analysis of

Life Scripts, Grove Press, New York

specific assessment requirements basic coach program

written ta examThe written TA101 exam is an open book review of all the basic TA concepts. It is an internationally recognised exam (for more information go to www.intact1.com).

coaching practiceParticipants are expected to build up their coaching practice during the year. They need to have a minimum of two coaching clients by the end of the year.

assessment criteria basic coach programAt this level we expect participants to:• Be aware of own values and beliefs that guide their practice• Practice and evaluate own skills• Be able to build a relationship based on trust and respect • Be able to practice active listening, ask powerful questions

and give appropriate feedback to enable learning• Be focussed on realisation of client contract • Reflect on own effectiveness and request and accept

feedback.

TAO2 Advanced coach programICF CCE = 47,5 and resource development = 30,5 units

TAO2 is for people who want to deepen their coaching skills. It includes six two-day workshops, intervision groups and accreditation as an advanced coach. The TAO1 program is mandatory before attending TAO2.

1. Coaching in fives: A five-step model of coaching is used as a guideline for practice. The five steps are: contact, contract, problem definition, intervention plan and evaluation. The role and tasks of the coach in each step will be explored. We will pay special attention to relationship management in coaching.2. Contact and contract: The ability to build a trusting relationship and clear contracting is central to effective coaching. We will explore three levels of contracting: administrative,

professional and psychological. We will use the process communication model to enable understanding of the contact and contract needs of different personality types. It will help you develop a flexible approach to supporting the development of your client.3. Problem definition: Using various concepts and models we can create a picture of key issues for the client that are preventing change. During this workshop we will discuss various ways to prioritise key issues and practice problem definition on live cases. Goal is to enable insight and learning for your client.4. Interventions in coaching: In coaching there are three levels of intervention – behavioural, relational patterns and narrative or script. We will practice different intervention techniques at each level. Powerful questions and active listening are essential. The goal is to make a minimal intervention for a maximum shift towards realising the contract with the client.

5. Evaluation in coaching: Coaches can fulfil four roles – facilitative, consultative, teaching and normative. This workshop is focussed on the normative role. We will explore the role of feedback and evaluation processes in coaching to enable an action and outcome orientation. Part of the normative process is also to reflect on your ethical and professional standards in coaching.6. Assessment advanced coaching: During this workshop we will review the steps of the coaching process in depth. Each participant will present their case study and a recording of the work with the client.

rele vant liter ature advanced coach progr am• Egan, G. (2013), The Skilled Helper: A Problem-Management and

Opportunity-Development Approach to Helping, Wadsworth Publishing, Belmont, CA

• Fitzgerald, C. & Garvey Berger, J. (2002), Executive Coaching: Practices and Perspectives, Nicholas Brealey, Boston, MA

• O’Neill, M. (2000), Executive Coaching with Backbone and Heart: A Systems Approach to Engaging Leaders with their Challenges, Jossey-Bass, San Francisco, CA

Other articles can be found on the Intact member website.

specific assessment requirements advanced coach program

coaching processThe participants will coach one client for a minimum of eight sessions over the nine-month period of the program.

The coaching will be a powerful process that will enhance the performance of clients and coaches alike.

If you do not have own clients, Intact may provide clients through the ISI outreach program. Because this is a work placement for learning, coaches will work free of charge, in exchange for the supervision they receive during the program.

All data collected by the coaches will be used to develop their case study.

c ase study of the coaching

The purpose of the case study is to show that you have integrated knowledge of coaching concepts and can apply them in practice in your field of work.

The case study has to illustrate a process with the client, which is part of your usual field of work.

The case study should describe the following areas:1. Relevant data on client incuding relevant history2. Contact: How did you come into contact with this

client? Was it a referral, direct approach by the client or indirect through someone else? What was your client’s and your initial definition of the problem? What concepts did you use in your initial hypotheses?

3. Contract: Describe the administrative, professional and psychological levels of the contract you made. What evidence was this based on?

4. Problem definition and planning: Describe the strategies and short and long-term goals you defined. What relevant concepts did you apply for this (describe and illustrate)?

5. Interventions: Explain how you put your plan into action. Describe the process of interventions using a timeline. What interventions had a positive influence on your client? Give concrete examples. Describe your own values and ideas that may have been important for this. Where there any key events that may have led you to change your original goals and plans? What was happening with the client, between you and the client, and with you in the process of supervision?

Did that reflect the process of the client with their clients? What interventions did you use to contain the parallel process?

6. Evaluation and prognosis: To what extent has the contract been realised? Describe current state and possible future steps.

7. Concluding remarks: What have you learned in the process? Would you do anything differently next time? What are you proud of?

The case study is a maximum of ten pages, and a minimum of seven pages (A4, single spaced) and includes an abstract, a short description of you the author and a list of references at the end.

The outline of your case study is due 12 weeks before the final workshop. The draft is due six weeks before the final workshop. Intact will edit the draft, after which you will complete the case study. The definite case study is due the first day of the final workshop.

During the last workshop you will present the results of your case study together with a recording of your work with this client.

final assessment criteria advanced coach program

At this level we expect participants to:

• Be able to respond to client needs flexibly and be aware of the effect of their own behaviour on the client

• Rigorously reflect on own practice and get regular supervision• Be able to establish appropriate contracts, based on ethics and

an awareness of boundaries of own competencies• Build a relationship of genuine empathy and support to

facilitate client autonomy• Use a range of techniques to generate options with client• Be able to plan actions, identify potential barriers and help the

client take responsibility for their actions.

gener al requirements both progr ams

1. Intervision groupsThe intervision groups take place in between the workshops. Each group consists of three to four participants. The goal of the intervision groups is to work on assignments, discuss practical application of concepts and reflection in your work and get coaching on your personal learning contract.2. Presentation During the year participants are expected to give a 15-minute presentation of a TA concept, followed by questions and feedback. The goal of the presentation is to integrate theory and get feedback on your presentation skills in light of your personal learning goals.

3. LogbookAll participants have access to the Intact member website that includes articles, homework per workshop and logbook. The logbook has to be filled out after every workshop, and is a part of your certification process.

Your learning logbook contains a personal summary of the workshops, the results of your homework and a log of your learning experiences in each workshop. The logbook will be presented at the last workshop.

tr ainersSari van Poelje (Drs, TSTA, EMCC / ICF registered coach, PCM licensed trainer) is an internationally recognised coach, manager and consultant. She has been working on the interface of people and organisational development for more than 25 years in a variety of roles and companies, amongst others Shell, ASML, KLM, Transavia, Berenschot and EMI. Her current role is that of managing director of Intact, International Training and Consultancy.

Sari will be joined by at least two international guest trainers per year, including Matthias Sell, Giles Barrow, Sandra Wilson and Gloria Noriega.

info@intact1.com

www.intact1.com