british council\'s criticism in leadership jul 08

$: BRITISH COUNCIL\'S CRITICISM IN LEADERSHIP Jul 08$
BRITISH COUNCIL – BRITISH COUNCIL – PERSONAL LEADERSHIP – PERSONAL LEADERSHIP –

CRITICISM – CRITICISM – THE ART THAT CHANGES USTHE ART THAT CHANGES US

Date: July 16Date: July 16thth, 2008; 1800 Hrs, 2008; 1800 HrsVENUE: Conference Centre VENUE: Conference Centre

The Stanley Hotel– NAIROBI, KENYAThe Stanley Hotel– NAIROBI, KENYA

W. NABUTOLA: MyRita Consultants, Inc, 2W. NABUTOLA: MyRita Consultants, Inc, 2008008

22

GAME PLANGAME PLAN Background to this talkBackground to this talk Acknowledge Rev. Dr. John Maxwell and Les Acknowledge Rev. Dr. John Maxwell and Les

BrownBrown CriticismCriticism Types of People Likely to be CriticizedTypes of People Likely to be Criticized Types of CriticismTypes of Criticism Handling Criticism slides 6 to 13Handling Criticism slides 6 to 13 When Criticizing Slides 14 to 17When Criticizing Slides 14 to 17 Model Leadership AttitudesModel Leadership Attitudes NCBDANCBDA MyselfMyself


33

Why I chose CriticismWhy I chose CriticismLeaders Fail to become all that God Leaders Fail to become all that God

Intended the to become because of Intended the to become because of CriticismCriticism

Most people become BITTER, a few get Most people become BITTER, a few get BETTER, a tiny minority remain the BETTER, a tiny minority remain the samesame

Criticism makes some POSITIVE, most Criticism makes some POSITIVE, most however become negativehowever become negative

There are those of us who GROW from There are those of us who GROW from Criticism, most of Shrink/ContractCriticism, most of Shrink/Contract


44

HANDLING CRITICISMHANDLING CRITICISMADOPTED FROM REV. JOHN MAXWELLADOPTED FROM REV. JOHN MAXWELL

ARISTOTLE said:ARISTOTLE said: Criticism is something you can avoid easilyCriticism is something you can avoid easily

By saying nothingBy saying nothing Doing NothingDoing Nothing Being NothingBeing Nothing

As Leaders we cannot avoid criticismAs Leaders we cannot avoid criticism We are always We are always

doing somethingdoing somethingSaying somethingSaying somethingBEING SOMETHINGBEING SOMETHING


55

Types of People who can be criticized Types of People who can be criticized

LeadersLeaders Always doing somethingAlways doing something When you raise your head above othersWhen you raise your head above others When you see someone of top of mountainWhen you see someone of top of mountain

LeapersLeapers Change agents, discovery, new ways, William Change agents, discovery, new ways, William

Wilberforce, Galileo: BE NOT WEARY OF DOING Wilberforce, Galileo: BE NOT WEARY OF DOING GOODGOOD

The Real Challenge isThe Real Challenge is How shall we endure and stay on course?How shall we endure and stay on course? How shall we deliver in spite of criticism?How shall we deliver in spite of criticism? How Can I be successful while being criticized How Can I be successful while being criticized


66

People with Critical Spirit: The People with Critical Spirit: The Barber, the Salesman, the POPEBarber, the Salesman, the POPE


77

Papal VionPapal Vion


88

TYPES OF CRITICISMTYPES OF CRITICISM

Constructive CriticismConstructive CriticismDestructive CriticismDestructive CriticismDepends on:Depends on:1. How is it given1. How is it given

Is it judgmental or does it give benefit of Is it judgmental or does it give benefit of doubt?doubt?

When is it given? Private or PublicWhen is it given? Private or PublicWhy is it given? Why is it given? What is the Attitude of the critic? What is the Attitude of the critic?

To benefit To benefit To Hurt – Venting Venom!To Hurt – Venting Venom!


99

Handling CriticismHandling Criticism 2. DO NOT TAKE YOURSELF TOO SERIOUSLY2. DO NOT TAKE YOURSELF TOO SERIOUSLY

Enjoy your blunders, we learn from our mistakesEnjoy your blunders, we learn from our mistakes We take ourselves too seriously,We take ourselves too seriously, What about God? Not serious enough??What about God? Not serious enough?? We should Learn to Laugh at our mistakesWe should Learn to Laugh at our mistakes

3. LOOK BEYOND THE CRITICISM – SEE CRITIC3. LOOK BEYOND THE CRITICISM – SEE CRITIC a. Take Interest in WHO said ita. Take Interest in WHO said it b. Do they have a CRITICAL SPIRIT? Barber, b. Do they have a CRITICAL SPIRIT? Barber,

SALESMAN AND THE POPESALESMAN AND THE POPE C. DO YOU RESPECT THEM?C. DO YOU RESPECT THEM?

Adverse Criticism from a Wiseman/woman is more Adverse Criticism from a Wiseman/woman is more To be desired THAN APPROVAL from a FOOLTo be desired THAN APPROVAL from a FOOL


1010

HANDLING CRITICISMHANDLING CRITICISM

3d. Do they continually criticise?3d. Do they continually criticise?The Story of Oatmeal SON, The Story of Oatmeal SON,

he never complainedhe never complainedOne day he said YUK! One day he said YUK! Mother DelightedMother Delighted

3e. Are they helping?3e. Are they helping?They on the same TEAM?They on the same TEAM?If they have their sleeves rolled upIf they have their sleeves rolled upOur INTERESTS are the SAMEOur INTERESTS are the SAMEPEOPLE BZ ROWING BOAT PEOPLE BZ ROWING BOAT

SELDOM..ROCK ITSELDOM..ROCK IT


1111

Kid with OatmealKid with Oatmeal


1212


4. 4. OUR OWN ATTITUDE TOWARDS THE CRITIC?OUR OWN ATTITUDE TOWARDS THE CRITIC? 3a. NEGATIVE ATTITUDE TOWARDS CRITICISM IS 3a. NEGATIVE ATTITUDE TOWARDS CRITICISM IS

WORSE THAN THE CRITICISM ITSELFWORSE THAN THE CRITICISM ITSELF 3b. ENSURE THAT OUR ATTITUDE CONCERNING 3b. ENSURE THAT OUR ATTITUDE CONCERNING

CRITICISM IS POSITIVE IN ALL WAYSCRITICISM IS POSITIVE IN ALL WAYS Example:Example: GUY KEEPS SLAPPING YOUR ON CHESTGUY KEEPS SLAPPING YOUR ON CHEST YOU PUT DYNAMITE ON YOUR CHEST IN YOU PUT DYNAMITE ON YOUR CHEST IN

ANTICIPATIONANTICIPATION WE HURT OURSELF TOO WHEN IT EXPLODESWE HURT OURSELF TOO WHEN IT EXPLODES IF OUR ATTITUDE IS WRONGIF OUR ATTITUDE IS WRONG WE END UP BLOWING OURSELVES, EMULATE J. WE END UP BLOWING OURSELVES, EMULATE J.

CHRISTCHRIST


1313


1414


5. 5. GOOD PEOPLE GET CRITICIZED TOO, GOOD PEOPLE GET CRITICIZED TOO, THE CRITIC DOES NOT SEE THE ACT IN ITS THE CRITIC DOES NOT SEE THE ACT IN ITS

PURE FORMPURE FORM IF YOU HAVE A POLLUTED MINDIF YOU HAVE A POLLUTED MIND EYES THAT ARE CLEARLY NOT SEEING EYES THAT ARE CLEARLY NOT SEEING

CORRECTLYCORRECTLY YOU WILL INTERPRET EVENTS INACCURATELYYOU WILL INTERPRET EVENTS INACCURATELY

JESUS CHRIST WAS ACCUSED OFJESUS CHRIST WAS ACCUSED OF GLUTTONYGLUTTONY MLEVI/DRUNKMLEVI/DRUNK ASSOCIATING WITH SINNERSASSOCIATING WITH SINNERS


1515

HANDLING CRITICISMHANDLING CRITICISM 6. 6. KEEP PHYSICALLY FITKEEP PHYSICALLY FIT 7. KEEP SPIRITUALLY IN GOOD SHAPE7. KEEP SPIRITUALLY IN GOOD SHAPE

When we are TIRED, NOT FRESHWhen we are TIRED, NOT FRESH CAUSES US TO SEE THINGS IN A DISTORTED CAUSES US TO SEE THINGS IN A DISTORTED

WAY THAN WHEN REFRESHEDWAY THAN WHEN REFRESHED

8. DON’T JUST SEE CRITIC, SEE CROWD8. DON’T JUST SEE CRITIC, SEE CROWD

Do I see Only CriticismDo I see Only Criticism

GEORGE BERNARD SHAW – Two GEORGE BERNARD SHAW – Two people criticised his plays…..what are two people criticised his plays…..what are two against so many??against so many??


1616

HANDLING CRITISMHANDLING CRITISM

9. 9. WAIT FOR TIME TO PROVE THEM WRONGWAIT FOR TIME TO PROVE THEM WRONG TIME IS SOMETIMES YOUR BEST ALLYTIME IS SOMETIMES YOUR BEST ALLY KEEP ON MAKING GOOD DECISIONSKEEP ON MAKING GOOD DECISIONS TIME WILL VINDICATE YOUTIME WILL VINDICATE YOU HOW LONG? HOW LONG? HOW MUCH TIME?HOW MUCH TIME?

10. 10. ASSOCIATE WITH WINNERS ASSOCIATE WITH WINNERS HAWK vs CROWHAWK vs CROW Some Get BITTER, OTHERS GET BETTERSome Get BITTER, OTHERS GET BETTER AM SORRY, GOD BLESS YOU!AM SORRY, GOD BLESS YOU! WILL TRY BETTER NEXT TIMEWILL TRY BETTER NEXT TIME WE ALL NEED LOVE, A VOICE, A LISTENING EARWE ALL NEED LOVE, A VOICE, A LISTENING EAR


1717


WE ALL NEED DIRECTION, WE ALL NEED DIRECTION, NO NEED TO GET DEFENSIVENO NEED TO GET DEFENSIVE LEADERS ARE NOT DEFENSIVE PEOPLE LEADERS ARE NOT DEFENSIVE PEOPLE

CONCENTRATE ON YOUR MISSIONCONCENTRATE ON YOUR MISSION CHANGE YOUR MISTAKES *2CHANGE YOUR MISTAKES *2 MOST PEOPLE CHANGE THEIR MISSIONMOST PEOPLE CHANGE THEIR MISSION THEY CONCENTRATE ON THEIR ERRORSTHEY CONCENTRATE ON THEIR ERRORS IF YOU CHANGE YOUR MISSION EVERY TIME YOU IF YOU CHANGE YOUR MISSION EVERY TIME YOU

MAKE A MISTAKEMAKE A MISTAKE YOU WILL NOT ACCOMPLISH ANYTHING!!YOU WILL NOT ACCOMPLISH ANYTHING!!


1818


1919

Mission Pilot Performs Free-floating Mission Pilot Performs Free-floating Camera WorkCamera Work

Photo Researchers, Inc./NASA/Science Photo Researchers, Inc./NASA/Science

SourceSourceAstronaut Robert Cabana, pilot of a Astronaut Robert Cabana, pilot of a

space shuttle mission aboard Discovery space shuttle mission aboard Discovery in 1990, prepares to use a specialized in 1990, prepares to use a specialized camera. camera.

In the weightless environment of space, In the weightless environment of space, even simple tasks become complicated.even simple tasks become complicated.


2020

WHEN CRITICIZINGWHEN CRITICIZING1.1. CHECK YOUR MOTIVECHECK YOUR MOTIVE

a.a. Goal is to leave the person feeling they’ve been Goal is to leave the person feeling they’ve been helped NOT Humiliatedhelped NOT Humiliated

b.b. Would I criticise if it were not a personal matter? Would I criticise if it were not a personal matter? We all have people that we like or dislike, are We all have people that we like or dislike, are finding fault because we don’t like the person?finding fault because we don’t like the person?

c.c. Would the criticism make me look better. Is it Would the criticism make me look better. Is it necessary to blow out someone’s candle so mine necessary to blow out someone’s candle so mine can shine?can shine?

d.d. Does the criticism bring pleasure to me? If Does the criticism bring pleasure to me? If affirmative please hold your tongueaffirmative please hold your tongue

2.2. IS ISSUE WORTHY OF CRITICISMIS ISSUE WORTHY OF CRITICISMa.a. Does it really matterDoes it really matterb.b. It is not the greatness of our trouble that causes us It is not the greatness of our trouble that causes us

to criticize but the littleness of our spirit. to criticize but the littleness of our spirit. You have You have to be little to be littleto be little to be little

c.c. Ensure you are out of it before you criticiseEnsure you are out of it before you criticise


2121

WHEN CRITICIZINGWHEN CRITICIZING

3.3. BE SPECIFIC GIVE EXAMPLESBE SPECIFIC GIVE EXAMPLES

a.a. Help that person to see the problemHelp that person to see the problemb.b. If You can’t be specific DO NOT criticiseIf You can’t be specific DO NOT criticisec.c. Trying to keep good feelings without tackling the real issues is Trying to keep good feelings without tackling the real issues is

counter productivecounter productived.d. If you can’t be specific you are being emotional not realisticIf you can’t be specific you are being emotional not realistic

3.3. DO NOT UNDERMINE HER/HIS SELF-CONFIDENCEDO NOT UNDERMINE HER/HIS SELF-CONFIDENCE

a.a. If something is wrong please express your belief in that person, that If something is wrong please express your belief in that person, that they can changethey can change

b.b. Never go into a conversation in which you expose the problem and Never go into a conversation in which you expose the problem and also undermine your confidence in that personalso undermine your confidence in that person

c.c. When you leave they should know that there is a problem, but they When you leave they should know that there is a problem, but they should also know that you are their friendshould also know that you are their friend

d.d. If you believe in them, you also should believe they can changeIf you believe in them, you also should believe they can change

4.4. DO NOT COMPARE ONE PERSON WITH ANOTHERDO NOT COMPARE ONE PERSON WITH ANOTHER

a.a. The reason for criticism is because someone failed to meet realistic The reason for criticism is because someone failed to meet realistic expectations and standards previously understood and agreedexpectations and standards previously understood and agreed


2222

WHEN CRITICISINGWHEN CRITICISING

6.6. BE CREATIVE, IF NOT, THEN DO NOT CRITICIZEBE CREATIVE, IF NOT, THEN DO NOT CRITICIZE

a.a. There is nothing as easy as denouncingThere is nothing as easy as denouncingb.b. It doesn’t take much to see what is wrongIt doesn’t take much to see what is wrongc.c. Takes great eyesight to see what to put rightTakes great eyesight to see what to put rightd.d. It is easy to be critical, it is better to say…It is easy to be critical, it is better to say…

If we did it this way it would be betterIf we did it this way it would be bettere.e. It is easy to be critical but difficult to be creativeIt is easy to be critical but difficult to be creativef.f. The person who is the most helpful to others in criticising The person who is the most helpful to others in criticising

is the one who not only exposes the problem but the one is the one who not only exposes the problem but the one who also gives them a one or two step plan on how to who also gives them a one or two step plan on how to correct that challengecorrect that challenge

7.7. DO NOT ATTACK THE PERSON, ATTACK THE PROBLEMDO NOT ATTACK THE PERSON, ATTACK THE PROBLEM

a.a. Deal with the issuesDeal with the issuesb.b. Criticising someone’s person makes them defensive, Criticising someone’s person makes them defensive,

naturallynaturallyc.c. So criticise the problem not the personSo criticise the problem not the person


2323

WHEN CRITICISINGWHEN CRITICISING

8.8. DO NOT POSTPONE NEEDED CRITICISMDO NOT POSTPONE NEEDED CRITICISMa.a. Too many times we sit and fretToo many times we sit and fretb.b. Or we say nothing, just sulkOr we say nothing, just sulkc.c. We go into hibernation, or use fists or tearsWe go into hibernation, or use fists or tearsd.d. Self-awareness, beware of the need to say something early Self-awareness, beware of the need to say something early

on when there is a problem. Do not let resentment build up, on when there is a problem. Do not let resentment build up, because then you overreact and explode!!!!!!!!!!!!!!!!because then you overreact and explode!!!!!!!!!!!!!!!!

9.9. LOOK AT YOURSELF, THEN LOOK AT OTHERSLOOK AT YOURSELF, THEN LOOK AT OTHERSa.a. Have I tried it?Have I tried it?b.b. A critic points out to others how imperfectly they do what A critic points out to others how imperfectly they do what

perhaps he has never done!!!perhaps he has never done!!!

10.10. END CRITICISM WITH ENCOURAGEMENTEND CRITICISM WITH ENCOURAGEMENT

1.1. When you are done, and said what needs to be said, with the When you are done, and said what needs to be said, with the right kind of attitude, take time to encourageright kind of attitude, take time to encourage

2.2. Give the Sandwich Treatment. The meat is the criticism the Give the Sandwich Treatment. The meat is the criticism the layers of bread are the encouragement. Encourage her/him layers of bread are the encouragement. Encourage her/him on the front end, do the critical analysis then encourage on the front end, do the critical analysis then encourage him/her at the back endhim/her at the back end


2424


2525

One-word ways people One-word ways people react to criticismreact to criticism

ByeBye SpySpy Fry (get mad)Fry (get mad) LieLie CryCry SighSigh WhyWhy

PryPry DieDie FlyFly


2626

Leadership Behavioural CommandmentsLeadership Behavioural Commandments

Model the way: Model the way: Lead by exampleLead by example

Share the Vision: Share the Vision: No one is a monopoly of Knowledge or ideas No one is a monopoly of Knowledge or ideas

Challenge the processChallenge the process Avoid saying we have always done it this wayAvoid saying we have always done it this way

Enable others to act, Enable others to act, Foster collaboration by building trust in the TeamFoster collaboration by building trust in the Team

Encourage the heart, Encourage the heart, Recognize the contributions of others on your TeamRecognize the contributions of others on your Team


2727

NCBDANCBDAGeneral Security and personal safetyGeneral Security and personal safety InfrastructureInfrastructure InvestmentsInvestmentsContingency planning – DisasterContingency planning – DisasterEnvironment and sanitation:Environment and sanitation:

Physical and Political HygienePhysical and Political HygieneMarketing and Public Relations for Marketing and Public Relations for

NBONBOGovernanceGovernanceGross national Happiness (GNH)Gross national Happiness (GNH)


2828

MyRita Consultants, IncMyRita Consultants, Inc Wafula NABUTOLAWafula NABUTOLA MSc – University of Reading, 1984MSc – University of Reading, 1984 B.L.E – University of Nairobi, 1980B.L.E – University of Nairobi, 1980 Chairman, NCBDAChairman, NCBDA Chairman, SMAT HOLDINGSChairman, SMAT HOLDINGS Director, AWSBDirector, AWSB Chairman, AWSB Audit CommitteeChairman, AWSB Audit Committee Alt. Chairman, Sister-Cities InternationalAlt. Chairman, Sister-Cities International Street Families Management BoardStreet Families Management Board

british council\'s criticism in leadership jul 08

Travel

criticism leaders

adverse criticism

spite of criticism

issue worthy of criticism

criticism george bernard

good people

defensive people

handling critism