ADHIATMA NUGRAHANTO1406658446ALLAN YUDA PATRIA LAI WIE

1406658502ASTRI DITA FERANY1406658572FENNY FEBRIANITA Z

1406658704

GROUP 4

CASE STUDY :BRIDGING THE TWO

WORLDSTHE ORGANIZATIONAL

DILEMMA

OFFICEMANAGEMENT

SHOP FLOOR EMPLOYEES

AECCASE OVERVIEW

WHAT CAUSED THIS?In General :Management and shop level employees were not accustomed to have a direct communication;Management only issues orders and demands’Management never invited shop level employees to daily meetings, unless there was a specific problem;Management had separate washrooms, separate lunchrooms, etc.Communication was build using complex memos, which leads to miss-understanding.

SCHEDULE!!!ORDERS!!

DEMANDS!!

SHOP EMPLOYEE VERSION

OFFICEMANAGEMENT

SHOP FLOOR EMPLOYEES

THE SHOP LEVEL

EMPLOYEES DID A GREAT

JOB....

MANAGEMENT VERSION

$%!**^#!!

*@&^!!!!

TONY’S LANGUAGE IS

HARSH

THE AUTHOR

THE RESULTS OF THE NEW APPROACHImprovements in Scheduling of Jobs;Efficiency in manufacturing;Reduce of waste;*the greatest contributor was the shop level employee.+ Calculation & Track InventoryBetter Planning and Forecasting;Reduce the new order turnarounds.

JOHN’S REALLY GOOD, WE SHOULD PROMOTE HIM. IT

WOULD BE GOOD IF HE RECEIVE THE NEWS FROM YOU

DIRECTLY.

THAT’S A GREAT IDEA!

JOHN, I’LL SEND YOU FOR TRAINING

SEMINARS.

AFTER ALL MY EFFORTS AND WORK, YOU GUYS SENDING ME FOR TRAINING

SEMINARS? SO, AM I NOT GOOD ENOUGH FOR YOU?

PROBLEM IDENTIFICATION 1. Lack of communication between top level management and employee. George and John “cold war” make no direct communication between them

and every memo George made way too complex and too long Top level management never include floor employee on board meeting, no

chance to give insight from floor side

2. There are big gap between each role especially between management and floor employee, different social habit such as manager only talks with manager (separate lunch room, separate office, separate washroom)

3. Complacent attitude towards better communication

4. There are some employee that have negative attitudes towards everything that happen in the office (harsh language that create demoralizing between employee)

PROBLEM ANALYSISANALYSIS :VALUE CONFLICTSATTITUDEMAJOR CORRELATES & CONSEQUENCES OF JOB SATISFACTIONCOUNTERPRODUCTIVE WORK BEHAVIOR

VALUE CONFLICTS

INTRAPERSONAL CONFLICTS

Harsh languageA lot of other employees were offended

VALUE CONFLICTS

INTERPERSONAL CONFLICTS

ConfrontationLeads to bad communicationNo respect

VALUE CONFLICTS

INDIVIDUAL-ORGANIZATION VALUE CONFLICTS

No direct communicationDemoralizationPressure only, no Compliments

Memo’s again…..

ATTITUDE According to the nature of attitudes theory, if someone has a positive/negative attitude about something, it will influence his/her behavior. Overall attitude toward someone or something is a function of the combined influence of all three components; affective, cognitive and behavioral components.

I’m Upset

What? I’m not good enough??ATTITUDE

AFFECTIVECOGNITIVEBEHAVIORAL

Let’s talk using

Memos

MAJOR CORRELATES & CONSEQUENCES OF JOB SATISFACTIONMotivationJob InvolvementOrganizational Citizenship Behavior (OCB)Withdrawal CognitionsPerceived StressJob Performance

COUNTERPRODUCTIVE WORK BEHAVIOR John feels that George didn’t treat him well and confront each other in majority of their conversation. John became underperformed because of the negative situation at office and his conflict to George. John always sees negative things even for positive feedback.

Tony always swearing and offend other people at the office by his language, mainly because he never see thing positively. All things in the office he sees it negatively.