brent tierney - resume

BRENT TIERNEY10102 SEA SPRAY PLACE

TAMPA, FL 33624215-313-1216

[email protected]

PROFESSIONAL SUMMARY:

• 12+ years of experience in Information Technology• 12+ years experience in supporting software and hardware applications• Performed installation, configuration, training, maintenance, troubleshooting and repairs of Windows Servers, IIS

Websites, .NET Applications, websites, web-based and mobile home banking solutions.• Managed the implementation of online .NET applications, server administration, testing, and documentation for

financial and pharmaceutical/managed care industries• 7+ years managing corporate SharePoint farm infrastructures, Administration, and Migrations• Managed Hardware Asset Management and Procurement.• Configured/Installed SQL databases.• Trained clients how to use website configuration tools.• Provided third-level support for all clients

TECHNICAL HIGHLIGHTS Operating Systems: DOS, Windows 2000, Windows XP Professional, Microsoft Vista, Windows 7, Windows 2000/2003/2008 Server Family, Novell Netware 5.1, Novell Netware 6.5 Software: SQL Server, SharePoint 2007/2010, IIS, Crystal Reports, Citrix, CA Unicenter,Service Now, Norton Ghost, Wise Package Studio Pro v5.5, Microsoft Visio, Norton Antivirus Enterprise/Desktop, Virtual PC/VMWARE, Microsoft Office 97/2000/XP/2010 (Access, Excel, PowerPoint, Word, FrontPage, Outlook), Microsoft Exchange Server, LANDESK, MMC, MS Registry, Active Directory, Siebel CRM, Veritas Backup Exec, JD Edwards, WINVNC, Oracle, ASP, PHP, SAP R3, GMR, Active Directory, Quest Active Roles, CA Unicenter/Service Desk, Doc Management, LiveMeeting, Web Applications Hardware: Dell, HP, Compaq, IBM Network Environments: Wireless, LAN, WAN, Ethernet, Active Directory 2000/2003/2008 server administration, TCP/IP, IPX, FTP

PROFESSIONAL EXPERIENCE:

Pharmerica • 3802 Corporex Park Drive Tampa, FL 33619 November 2010 to PresentRelease Manager – SharePoint, Web Applications

• Managed the implementation of online .NET applications, server administration, testing, and documentation for the Pharmaceutical/Managed Care industry.

• Provide QA support and release management• Managed all releases to Production, QA, and UAT through project management, requirement collection, and business

approvals• Provided Business Analyst support and direction to a team of 6 offshore developers as well as 5 corporate employees

• Oversees enterprise level web architecture of hardware and software for content management solution (SharePoint)

• Corporate SharePoint Administrator created/implemented migration plan from version 2007 to 2010• Manage the transition of new web applications/systems into production and modify existing systems to meet the

requirements of the business and customer. Demonstrated ability to manage development projects from inception through completion.

• Effectively lead, motivate and manage technical staff, delegate and reassign tasks, monitor production and quality of work, setting performance standards, assess individual capabilities and workloads

• Serves as the liaison for web services between development, database, network, and executive teams• Implement high quality training and documentation• Monitors websites and email for crash and bug reports to ensure high availability and expedited resolutions.• Change Advisory Board• Project Management• IIS Website Administrator• Led third level support through Operational Issue Management and Resolution duties for all web applications

• Managed all SharePoint farm infrastructure (backups, restores, site migrations, site restoration, document retrieval, patches, updates, maintenance)

• Teamed with Business Analysts and Project Management team to develop work flows, site hierarchy

• Maintain security access and site control for SharePoint Farm• Managed development of proprietary and third party web parts and implemented in QA environment and Production

• Managed and supported daily SharePoint issues in regards to infrastructure, applications, sites, lists, work flows, access, and performance

• Experienced with complete application development life-cycle including requirements gathering, analysis and design, coding, testing and deployment

• Team leader for trial migration to development server to discover migration issues with sites, lists, work flows, web parts

• Resolved issues arising from site customizations and 3rd party web parts

• Accomplished migration of all content and customizations within the allotted time, retaining document version history, security settings, and permissions.

• Restructured migrated content hierarchy and global navigation to conform to governance policy.

Wescom Resources Group • 9950 Princess Palm Ave Tampa, FL 33619 February 2010 to October 2010Implementations Engineer

• Managed the implementation of online .NET applications, server administration, testing, and documentation for the financial industry.

• Specialized in providing technology solutions for credit unions that use the Episys core host processing system. Served over 200 of the approximately 550 credit unions nationwide powered by Episys.

• Led support for MemberEdge Online Banking, serving over 3 million consumers nationwide. • Performed installation, configuration, training, maintenance, troubleshooting and repairs of Windows Servers, IIS

Websites, .NET Applications, websites, web-based and mobile home banking solutions.• Symitar Administrator – Configured client customizations of back-end banking system.• Created and maintained disaster recovery systems • Worked closely with all levels of management, both internal and external.• Created virtual test and staging servers for new code roll outs as well as quality assurance.• Installed proprietary web administration tools to configure home banking and mobile banking solutions.• Windows Server Administrator (active directory.)• Network administration and security provisioning.• IIS Website Administrator.

• SharePoint Administrator.• Managed Hardware Asset Management and Procurement.• Provides support through VPN, RDP into client networks.• Configured/Installed SQL databases.• Trained clients how to use website configuration tools.• Provided third-level support for all clients GerdauAmeristeel • 4221 W Boy Scout Blvd. Tampa, FL 33607 2006 to 2010Technical Services Coordinator

• User provisioning/Security Management with including but not limited to Active Directory, Oracle, SAP, GMR, Crystal Reports, Intercall, LiveMeeting, ActiveFax (Focus on SOX compliance, and ITIL Standards)

• Assisted with creation/implementation of IT procedures, policies, and new technology discovery• Performed installation, training, maintenance, troubleshooting and repair of desktop technology hardware and

software.• Developed, documented and revised system design procedures, test procedures, and quality standards.• Maintained critical files/folders on the network server and backing up files to guarantee their safety in the event

network failure.• Created method for centralization of Hardware assets providing the company with immediate substantial savings

utilizing databases• Analyzed information processing and computation needs, and planned and designed computer systems using

techniques such as structured analysis, data modeling and information engineering.• Determined appropriate hardware and software based on corporate policy and end user requirements.• Responded to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with

customers on all issues. (Consistent Performer with a current SLA on time rate of 98.8%)• Used corporate incident management system to record and track all support work.• Maintained relationship with SOX compliance Officers to ensure compliance or identify gaps/vulnerabilities through

PAR reviews• Designed and Maintains asset management database system• Applications deployment utilizing, MSI, Wise Scripting, Landesk, Ghost (sysprep)• Contributed to the improvement and enhancement of processes and procedures• Performed LAN/WAN management and system administration functions• Blackberry Server Administrator (BES)• Ensured/Enforced SOX compliance through security on all systems.• Managed all users’ accounts pertaining to business application, and access systems.• Determined/Created/ Enforced procedures and security policies. • Active Directory Windows Administrator• Active Fax Administrator• Data Encryption (Truecrypt)• Symantec Endpoint Administration• LanDesk Administration• Sharepoint Administrator• Responsible for all patches, updates, migration, maintenance, and disaster recovery environment for corporation

SharePoint intranet and extranet• Supported daily SharePoint issues in regards to infrastructure, applications, sites, lists, work flows, access, and

performance • Provided SharePoint Systems Analysis, Design, Development and Implementation of various web Parts• Upgraded SPS 2003 custom site/list definitions, web parts and event handlers to MOSS 2007

• Crystal Reports Administrator• PC/Server Imaging Deployment • 2nd Level Desktop Support

TubecityIMS • 1155 Business Center Drive, Horsham, PA 19044 2005 to 2006Helpdesk Coordinator

• New PC deployment service manager• Managed all installations of corporate software and hardware• Installed, configured, and maintained a variety of computer equipment including computer workstations, laptops,

printers, modems, personal computers and data communications equipment.• Determined source and nature of computer malfunctions using diagnostic and application software as well as adjusts,

repairs, and replaces malfunctioning equipment. • Served as a principal source of information on equipment problems.• Maintained inventory of supplies and equipment. • Supported Windows XP/2000/NT, Windows 98/95 workstation/server environment.• Distributed all network logins, passwords, and email accounts• Provided remote assistance to multiple sites utilizing PC Anywhere, Terminal Service, Windows remote Desktop, and

Idorkorro Blackberry Remote Desktop.• Cisco Virtela VPN client management• WAN/LAN Network administrator• RIM/Blackberry BIZ server administrator• Consulted and collaborated with the Systems Administrator on systems and application issues; made

recommendations and helped employ solutions for streamlining operations in the multi site environment.• Site inventory and accounting through JD Edwards as well as asset tracking and recovery.• Performed additional functions incidental to computer support activities.• Trained Users Bentley Systems, INC., Exton, PA 2004 to 2005Application Support Analyst/Network Support

• Provided technical support for engineering software (Microstation (V7,V8, XM), Projectwise)• Resolved technical issues over the telephone, email, web, and live chat. • Functionality Tester for SAP CRM implementation. • Created and maintain internal Share Point website for Technical Support Group.• Served as primary support liaison between company and customer• Supported Windows XP/2000/NT, Windows 98/95 workstation/server environment.• Distributed all network logins, passwords, and email accounts.• Active Directory administration.• PC Roll Out Coordinator• Network/PC Auditor (Audit Wizard)• User Trainer The CEI Group Inc. • 4850 Street Road, Trevose, PA 19053 2001 to 2004Network/Technical Support Analyst

• Troubleshoot any computer problems onsite and determine if outside assistance is needed.• Served as initial contact person for the help desk.• Overseen the distribution of IP numbers and document computer locations and IP numbers on a site map.• Troubleshoot the local area network.• Active Directory/ Group Policy Administration.• Supported all desktop hardware, software, and applications. • Helped people use applications by answering their questions and giving information that facilitates correct operation

of hardware and software either on-site or over-the-phone.• Maintained call log for all technical questions. Provide Printer maintenance. • Assisted in training the staff in all new software enhancements. • Active Directory administration.• Distributed all network logins, passwords, and email accounts.

EDUCATION:

Peirce College BS, Information Technology 2004 Community College of PhiladelphiaA.A.S, Computer Information Systems 2002