breadcrumbs qa
DESCRIPTION
Breadcrumbs is for your Health IT questions and answers. Build a reputation for yourself as an expert. Break down information silos in your company.TRANSCRIPT
![Page 1: Breadcrumbs QA](https://reader036.vdocuments.mx/reader036/viewer/2022081414/54b9d14e4a7959681c8b45de/html5/thumbnails/1.jpg)
for your Health IT questions and answers.
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This is our short story.(…these slides are meant for reading.)
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We used to work at
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We realized that the most important knowledge in the company was kept in the brains of the most tenured employees.
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New employees spent their first two years making the same mistakes their predecessors made.
“It feels like you’re reinventing the wheel.” – Epic Employee, year 2
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You had to know who to ask to get the information you need.
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Knowledge was siloed across the campus.
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That’s why we created
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A simple platform to ask questions, and get the answers you need.
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Ask a question.
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Tags (not silos) ensure that subject matter experts are notified.
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Users vote on questions and
answers. The best float to the top.
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information is logged in a searchable database.
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Users earn reputation crumbs for using the site
appropriately. These points are a measure of
knowledge in a given area.
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We launched a similar platform on Epic’s intranet and told 80 new-hires in
March 2012.
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We launched a similar platform on Epic’s intranet and told 80 new-hires in
March 2012.
The platform was never sanctioned or officially communicated.
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The new-hires used it to answer their questions.
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The new-hires used it to answer their questions.
They started bringing in their teams and managers.
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In less than a year, 6,300 Epic employees used the system to get answers to their questions.
7,000
year 1
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We saw a 1:4 question to answer ratio.
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We saw a 1:4 question to answer ratio.
That means users got a larger answer set and more discussion on their questions.
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On average, users spend almost 5 minutes on the site per visit.
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On average, users spend almost 5 minutes on the site per visit.
These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.
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By opening up this dialog, employees are able to turn knowledge into a strategic
asset for your company.
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We have good news.
Breadcrumbs is available to your organization.
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BreadcrumbsQA.com
for your Health IT questions and answers.
(Free!)