Americana Builders learning technology evaluation

using Appreciative Inquiry

Sharon BowlingMarch 1, 2010HRE 585

OverviewBackgroundAppreciative InquiryEvaluation PlanInstrument DevelopmentData CollectionRecommendationsLessons LearnedQuestions

Background

Background

“Creating sustainable homes that benefit families,the community, and the environment”

Background

Background

Americana Builders

Corporate University

(ABCU)

VendorsSuppliersConsultantsSubcontractorsAB staffHomeownersGovernment officials

Background

ABCUComponents

Online Chat

Bookmarking Tool

Industry Information

Forums

Wikis

IMVoIP

Background

ABCUComponents

Online Chat

Bookmarking Tool

Industry Information

Forums

Wikis

IMVoIP

MOODLE

Purpose

Board of Directors

CEO John WestcliffeMichael Harris – Training Director & Mary Abbott – VP Human Resources

Appreciative Inquiry (AI) – basic tenets

Is a group processInquires into, further defines & identifiesFacilitates discussion and builds relationshipsIs purposefully positiveBuilds on past successesIs centered around recognizing the best in people

(Bullock, n.d., slide 3)

AI

AI

INQUIRE“what is”

IMAGINE“what might

be”

INNOVATE“what should

be”

IMPLEMENT“navigate the

change

4-I Process

(Preskill & Catsambas, 2006, p. 15)

ABCU course offerings in Moodle

44%

23%

24%

9% Construction

Sales

Customer Service

Land

Evaluation Plan

Program Logic Model

Evaluation Plan

Key Stakeholders

Americana Builders staff members Buy-in & Support

Subcontractors/Vendors/Suppliers/Consultants Interest

Content Experts/IT Staff Expertise

Division Managers Influence

Course Designers/Course Facilitators Responsibility

Evaluation Plan

Key Evaluation Questions

1. What are the benefits of implementing learning technologies for training purposes at Americana Builders Corporate University?

2. Has the use of learning technologies resulted in the implementation of improved scheduling?

3. Has the use of learning technologies resulted in the implementation of fewer punch list items on homeowner walk-thrus?

Evaluation Plan

Data CollectionInterviews

Data Collection

Instrument Development

Including you, how have the stakeholders benefited from improved scheduling? (KQ2)

Think about your experience with the Construction Manager course and more specifically, the scheduling module. How have the customers benefited from improved scheduling since this course has been offered? Which part of the scheduling module helped you most? (KQ2)

Pre-dyad interview question

Post-dyad interview question

KQ2: Has the use of learning technologies resulted in the implementation of improved scheduling?

Instrument Development

Data CollectionTwo IT staff members

+Four staff members each from customer service and construction

+Two division managers

+Two course facilitators

= 14

Data Collection

Recommendations

1. Allow more time for a full evaluation to be conducted.

Recommendations

Recommendations

1. Allow more time for a full evaluation to be conducted.

Other courses can be evaluated with input from other

stakeholders creating a more global picture.

Recommendations

Recommendations

2. Prepare a survey instrument for data collection.

Recommendations

Recommendations

2. Prepare a survey instrument for data collection.

This can be used to reach stakeholders that are not

employees of Americana Builders.

Recommendations

Recommendations

3. Creating internal evaluation capacity.

Recommendations

Recommendations

3. Creating internal evaluation capacity.

This will help the company in many ways and tie in well with the visionary culture of the company.

Recommendations

Lessons Learned

Evaluation

Lessons Learned

Lessons Learned

Appreciative Inquiry

Evaluation

Lessons Learned

Lessons Learned

Appreciative Inquiry

Evaluation

Defining Stakeholders

Lessons Learned

Image Credits• SLIDE 3: http://travelnevada.com/nevada-maps.aspx

• SLIDE 4: Sharon Bowling, flickr.com/photos/trekguy/1971919355/, places2explore.wordpress.com/2009/04/02/las-vegas-nevada/, & www.nylcv.org/taxonomy/term/385

• SLIDE 5: www.channel4.com/4homes/diy-self-build/, www.wptaylorinc.com/about.html, blogs.venturacountystar.com/vcs/dennert/archives/2006/10/, www.newhomessection.com/blog/phoenix-homes-and-closeout-specia..., www.photographersdirect.com/buyers/stockphoto.asp?imageid=183687, techie-buzz.com/tech-news/laptop-dead-today.html, amaninesta.blogspot.com/ & www.frbsf.org/publications/ federalreserve/annual/2006/cashcoun...

• SLIDE 9: Sharon Bowling, and two from http://learn.education.illinois.edu/file.php/947/Course_Overview/ multimedia/Module01/ceo.html

•SLIDE 16: www.actionforblindpeople.org.uk/news/new-welfare-rights-factsh..., www.fhwa.dot.gov/tcsp/case8.htm, & http://bene.com/office-furniture/set-borks-flipchart.html

• SLIDE 21: www.uis.edu

• SLIDE 23: montclairoak.com

•SLIDE 25: www.ryerson.ca/hr/working/about/tcp/

ReferencesBullock, C. (n.d.). Week 3: Introduction/Brief refresher to Appreciative Inquiry [Lecture].

Available from http://learn.education.illinois.edu/file.php/947/Course_Overview/ multimedia/Module02/m2/player.html

Preskill, H. & Catsambas, T.T. (2006). Reframing evaluation through appreciative inquiry. Thousand Oaks, CA: SAGE.

QUESTIONS?