Board MeetingMay 22, 2014

May 22, 2014Board Meeting

The mission of Louisiana One Call is to support the protection of our members’

facilities, the public, and the environment by providing excellent

damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions . . . Mr. Charles Nelson

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

AgendaMay 22, 2014

• Call to Order• Consent Agenda• Financial Report• Adopt Annual Meeting Minutes and March 27, 2014 Meeting Minutes• Review Governing Policies• Discuss Proposed Governing Policy• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Closing Remarks• Adjourn

Consent AgendaMembership Report

1987 - 2014

Corporate & Political Entity Members

0

200

400

600

800

1000

1200

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

Consent Agenda Top 10 Calls By Parish

April 201452

89

3468

3352

3255

2977

2717

2538

2066

1688

1594

0

1000

2000

3000

4000

5000

6000

EB

R

Lafa

yett

e

Orl

ean

s

St.

Tam

man

y

Cad

do

Jeff

erso

n

Cal

casi

eu

Oua

chita

Bos

sier

Livi

ngst

on

Consent Agenda Top 10-Nature of Work

April 201477

68

5197

4964

4866

4346

3276

2420

2407

2284

1364

0

1000

2000

3000

4000

5000

6000

7000

8000

Wat

er

Tele

pho

ne

Ele

ctri

c

Cab

le

Sew

er

Gas

Land

scap

e

Fenc

e

Ditc

h

Roa

d

Consent Agenda # of Calls By Type Of Caller

April 20142

9,3

02

10

,74

6

4,8

21

2,9

13

2,8

15

37

3

28

2

16

3

14

6

23

8

0

5,000

10,000

15,000

20,000

25,000

30,000

Consent Agenda Email%

2010/2011/2012/2013/Apr 2014

70.5

3%

86.4

0%

87.7

0%

88.1

8%

88.2

3%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

20102011

20122013

2014

Consent Agenda % I-TIC

2010/2011/2012/2013/Apr 20146

2.7

6%

64

.40

%

62

.80

%

63

.90

%

65

.78

%

61.00%

61.50%

62.00%

62.50%

63.00%

63.50%

64.00%

64.50%

65.00%

65.50%

66.00%

3/1/14 THRU 4/30/14  

ACCOUNTING/PAYMENT 0

ADMINISTRATIONS 7

COMPLAINT 0

MEMBER SERVICES 0

OPERATIONS 6

SERVICE REQUEST 0

SPAM 0

OTHER 0

TEST 0

TOTAL 13

HELP DESK REPORTMAY 22, 2014

Consent AgendaMotion to Adopt

• Membership Report• General Manager’s Report• Help Desk Report• Statistics

Financial Report

• Financial Overview . . . Mr. David Frey and Mr. James Martarona

Financial OverviewBudget Versus Actual April 2014

$997

,828

$1,1

04,4

32

$1,0

41,0

57

$974

,497

$900,000

$950,000

$1,000,000

$1,050,000

$1,100,000

$1,150,000

Income Expense

Budget Actual

Target 33%Total Budget Actuals (As of Apr) Remaining % Received

Total Income: 3,004,654$ 973,680$ 2,030,974$ 32%

Expenses (sub-total): 2,958,525$ 1,041,057$ 1,917,469$ 35%

Depreciation: 50,000$ 17,600$

Total Expenses: 3,008,525$ 1,058,657$

Net Difference: (3,871.68)$ (84,977)$

Louisiana One Call System, Inc.

2014 Budget

Louisiana One CallOut To In RatioDec 2007 – Apr 2014

5.2

7

5.3

0

5.2

3

5.4

3

5.2

0

5.3

8

5.3

0

5.5

3

5.3

5

5.00

5.10

5.20

5.30

5.40

5.50

5.60

2007 2008 2009 2010 2011 2012 2013 2014

Actual Budget

Louisiana One Call Total Current Assets

Dec 2010 – Apr 2014

1,726

,682

2,255

,452

2,089

,206

2,158

,795

2,176

,391

2,227

,963

2,281

,240

2,135

,791

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Dec

10

Dec

11

Dec

12

Dec

13

Jan14

Feb14

Mar

14

Apr1

4

Louisiana One Call Total Current Assets

Dec 2010 – Apr 2014

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

2010 2011 2012 2013 2014

Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets

Accounts Receivable2013

0

50,000

100,000

150,000

200,000

250,000

300,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,310 255,093 192,791 190,649% Outstanding 0% 0% 0% 0% 0% 0% 0% 0% .02% .10% .11% .08%

Accounts ReceivableJan - Apr 2014

0

50,000

100,000

150,000

200,000

250,000

300,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 215,714 209,371 244,829 265,439Amount Rec’d 214,667 207,256 237,195 117,528% Outstanding .49% 1.01% 3.12% 44.28%

Financial Report

• Estimated Call Volume . . . Mr. David Frey

Louisiana One CallEst vs Act-Incoming

2013/Apr 2014

0100002000030000400005000060000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2% -7.1%-3.2% .2%YTD - 3.4%

Louisiana One CallEst vs Act-Outgoing

2013/Apr 2014

0

50,000

100,000

150,000

200,000

250,000

300,000

JA

N

FE

B

MA

R

AP

R

MA

Y

JU

N

JU

L

AU

G

SE

P

OC

T

NO

V

DE

C

JA

N

FE

B

MA

R

AP

R

MA

Y

JU

N

JU

L

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5%-5.7% -8.5%-4.8%-1.3% YTD -4.9%

Louisiana One CallIncoming Call Volume

183,591

182,154181,000

181,500

182,000

182,500

183,000

183,500

184,000

Incoming

2013 2014

Through April 2014, Incoming Call Volume is -0.78% below 2013

Louisiana One CallOutgoing Call Volume

997,187

959,295940,000

950,000

960,000

970,000

980,000

990,000

1,000,000

1,010,000

Outgoing

2013 2014

Through April 2014, Outgoing Call Volume is -3.80% below 2013

May 22, 2014Board Meeting

• Adopt Annual Meeting Minutes• Adopt March 27, 2014 Board Meeting

Minutes

May 22, 2014Board Meeting

• Review Board Governing Policy 6104.00 “Board of Directors-Executive Director Relationship”

• Review Board Governing Policy 6105.00 “LOC Committees of the Board of Directors”

• Review Board Governing Policy 6106.00 “Political and Legislative Activity”

May 22, 2014Board Meeting

• Discuss Proposed Board Governing Policy 6109.01 “Locate Ticket Suppression Program”

BREAK

Executive Director’s Report

• Spring SOCS Meeting Update– April 23-25– Memphis, TN– Attendees: David Frey and Brent Saltzman

Executive Director’s Report

• Annual Planning Session– June 25-26– Renaissance Hotel, Baton Rouge

• June 25th-Lunch 11:00-Ralph & Kacoo’s-Bluebonnet Blvd. / Check-in• June 25th-Board Meeting-2:00-5:00

– Regular Updates; Discuss Bylaws; Board Committee Reports– Dinner 6:00-Texas de Brazil-Perkins Rowe

• June 26th-Planning Session– Breakfast 8:00; Meeting 8:30-12:00– Lunch 12:00-1:00– Resume Meeting 1:00-5:00– Dinner 6:00-TBA

Executive Director’s Report

• December Board Meeting– December 11-12– Royal Sonesta Hotel-New Orleans

• December 11th-Check In; Board Dinner• December 12th-Lunch-Desire; Board Meeting 1:00-5:00; Dinner

• Legislative Update

May 22, 2014Board Meeting

• New Business

May 22, 2014Board Meeting

• Public Forum

May 22, 2014Board Meeting

• Executive Session

May 22, 2014Board Meeting

• Closing Remarks . . .Mr. Charles Nelson

May 22, 2014Board Meeting

• Adjourn

Adjourn