bio - ce ecolabel helpdesk -quaterly report 011205 v2.d octhis report presents the marketing...

Contact BIO INTELLIGENCE SERVICE SAS

Véronique Monier - Cécile des Abbayes – Corentine Hermite

Tel: +33 1 56 20 28 98

Mails: [email protected]

[email protected]

[email protected]

European Commission EU Eco-label Helpdesk

Fourth Quarterly Report 1 December 2005

2EC – DG EnvironmentEU Eco-label Helpdesk –12/2005 Quarterly Report

1 December 2005

Content

The EU Ecolabel Helpdesk has been managed by BIO Intelligence Service since January, 20th 2004.

This report presents a summary of its activities from September, 15th to December, 1st 2005.

The first part, “Assistance to the Commission for Varied Communication Tasks”, presents the activities of the Helpdesk assisting the Commission for different communication tasks like answering enquiries, writing the news, etc.

The second part, “Implementation of the Promotion Action Plan” focuses on the marketing activities implemented by the Helpdesk from September, 15th to December, 1st 2005.


1 December 2005

Content

1. Part 1: Assistance to the European Commission for Varied Communication Tasks........ 4

Activities and Results of the Helpdesk ................................................................................................................. 5 1.1. Answers to the enquiries....................................................................................................................... 5 1.2. The Flower newsletter........................................................................................................................... 5 1.3. The E-catalogue.................................................................................................................................... 7 1.4. The news section of the eco-label web site ........................................................................................ 10 1.5. The Flower news................................................................................................................................. 10

2. Part 2: Implementation of the Promotion Action Plan ........................................................ 11

Introduction ........................................................................................................................................................ 12 State of Implementation of 2005 Scheduled Marketing Activities....................................................................... 13 2.1. E-catalogue......................................................................................................................................... 15 2.2. Other information material .................................................................................................................. 16 2.3. Contact with stakeholders................................................................................................................... 17 2.4. Actions specific to product groups selected ........................................................................................ 21 2.5. Assistance to the Marketing Management Group ............................................................................... 22 2.6. Marketing Action Plan for 2006........................................................................................................... 22

Appendices........................................................................................................................................... 23

Appendix I: Enquiries Answered By The Helpdesk In The Mid-September – Beginning December 2005 Period........................................................................................................................................................................... 24 Appendix II : News for October and November 2005......................................................................................... 53 Appendix III: Minutes of the Third Quarterly meeting ......................................................................................... 62 Appendix IV: 2006 Marketing Action Plan.......................................................................................................... 65 Appendix VI: New product groups pages for the e-catalogue (English version) for Lubricants and Camp sites 88 Appendix VII: Final version of the GPP leaflet ................................................................................................... 91 Appendix VIII: Email sent to EMAS-registered companies to promote the EU Eco-label in GPP ...................... 94 Appendix IX: Slides about the use of EU Eco-label criteria in GPP ................................................................... 96 Appendix X: Brochures .................................................................................................................................... 102 Appendix XI: Report on Marjolaine fair ............................................................................................................ 113 Appendix XII: Statistics on the number of hits to European Service Pass web site – November 2005 ............ 124 Appendix XIII: Agenda of the MMG meeting – 8 December 2005.................................................................... 125 Appendix XIV: Minutes of the MMG meeting of 26 September 2005 ............................................................... 127 Appendix XV: Report on Batimat Fair ............................................................................................................. 136


1 December 2005

1. Part 1: Assistance to the European Commission for Varied Communication Tasks


1 December 2005

ACTIVITIES AND RESULTS OF THE HELPDESK

1.1. ANSWERS TO THE ENQUIRIES

� The Helpdesk received 36 enquiries from September 19th to November 30th 2005.

� September 2005 (until 19th): 5 enquiries

� October 2005: 11 enquiries

� November 2005: 20 enquiries

BIO answered 30 of them, as they dealt with marketing issues or the e-catalogue. The EC answered the others.

� The enquiries were from people from the following countries:

� 13 from France

� 5 from the United Kingdom

� 4 from Italy

� 3 from Spain

� 2 from country not precised

� 1 from Germany

� 1 from Portugal

� 1 from Vietnam

� 1 from Japan

� 1 from Bulgaria

� 1 from Denmark

� 1 from Austria

� 1 from the Netherlands

� 1 from Romania

� The answers to these enquiries can be found in Appendix 1.

� A great number of enquiries were also made by phone.

1.2. THE FLOWER NEWSLETTER

� 120 people were added to the Flower mailing list between September 14th and November, 26th2005.

� The graph below presents the languages asked for:


1 December 2005

Newsletter Languages

English; 48

French; 33

Italian; 20

Greek; 5

Spanish; 13

� The people added to the mailing list come from the following countries :

Nationality of the people added to the Flower newsletter

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2

3

4

5

6

6

8

9

10

20

31

Denmark

Tunisia

Latvia

Poland

Croatia

Serbia

Ireland

Czech Republic

USA

Hungary

Malta

Austria

Cyprus

Vietnam

Switzerland

Finland

Portugal

Sweden

Greece

Belgium

Germany

the UK

others

Spain

Italy

France


1 December 2005

1.3. THE E-CATALOGUE

� Hosting the e-catalogue

The e-catalogue is hosted by Diogenius, a Belgian company, subcontractor of BIO for the duration of its contract.

� Maintaining the e-catalogue

� 27 new holders were added to the e-catalogue:

Company name Product group Country

CAMPINGPLATZ ELBSEE Camp sites DE

UHLENKÖPER-CAMP KÖRDING GBR Camp sites DE

ALPENCAMP KÖTSCHACH MAUTHEN Camp sites AT

CAMPING MEXICO AM BODENSEE Camp sites AT

JOHANNES KIEHL KG All purpose cleaners

and cleaners for sanitary facilities

DE

APOLLO S.P.A. Textile IT

DI DONATO S.P.A. Indoor paints and varnishes IT

ARCO-CHIMICA S.R.L.

All purpose cleaners and cleaners for

sanitary facilities, and Hand dishwashing

detergents

IT

CARTIERA CARMA S.R.L. Tissue paper IT

CIPIR Indoor paints and varnishes IT

EUROCOLORI S.R.L. Indoor paints and varnishes IT

GAZZONI ECOLOGIA S.R.L. Footwear IT

LUCART FRANCE S.A.S. Tissue paper FR

TACCONI S.P.A. Footwear IT

MANIFATTURE FILATI RIUNITE Textile IT

AGRITURISMO CASCINA MARTINA Tourist accommodation IT

RIFUGIO LOCANDA DEL SORRISO Tourist accommodation IT

HOTEL GLIS Tourist accommodation IT

RIFUGIO ALPINO DANIEL ARLAUD Tourist accommodation IT

RIFUGIO ALPINO P.G. TOESCA Tourist accommodation IT

AGRITURISMO CASCINA VILLA Tourist accommodation IT


1 December 2005

BED AND BREAKFAST CASCINA Tourist accommodation IT

BED AND BREAKFAST BRICCO Tourist

accommodation IT

CERAMICAS DEL FOIX S.A. Hard Floor Coverings ES

RUDOFERT Soil improvers FR

MATERIS PEINTURES Indoor paints and

varnishes FR

HCH. KETTELHACK GMBH & CO. KG Textile DE

An email was sent to every new producer to inform him about the e-catalogue, and provide him with his user name and password so as to put online information about his company. Thanks to translations provided by the Competent Bodies, this email was sent in the native language of every holder.

Figure 1 – Example of promotional e-mail for the e-catalogue

The new holders were added to the address database for the dissemination of the Flower newsletter.

� VESTFROST A/S (Danish producer of refrigerators awarded the EU Eco-label by the Danish CB) lost his license and was withdrawn from the e-catalogue.


1 December 2005

� Statistics

Statistics on the number of visits per month on the e-catalogue from February 2003 to November 2005 are presented in the graph below. A steady increase of the visits to the web site can be observed.

The percentage of pages viewed in 2005 per nationality of the visitor is shown on a graph below.

The average number of pages viewed per month in 2005 is 50 331.

The average number of hits per month in 2005 is 265 586.

The new web-based tool for applicants was accessed 3939 times since 1 November 2005.

NB: no statistics are presented for September 2004 due to a computer crash at Diogenius at this moment.

Number of visits per month to www.eco-label.com

0

2000

4000

6000

8000

10000

12000

14000

Februa

ry 20

03

April 2

003

June

2003

Augus

t 200

3

Octobe

r 200

3

Decem

ber 2

003

Februa

ry 20

04

April 2

004

June

2004

Augus

t 200

4

Novem

ber 2

004

Janu

ary 20

05

March 2

005

May 20

05

July

2005

Septem

ber 2

005

Novem

ber 2

005


1 December 2005

% of pages viewed per country of visitor on www.eco-label.com

12,68%

8,12%

20,13%

3,64%

6,56%4,90%4,83%

4,23%3,51%

3,45%2,42%

2,41%

23,04%

ItalyUnknown Francethe USSpainSwedenBelgiumGermanythe UKthe NetherlandsFinlandGreeceOther

1.4. THE NEWS SECTION OF THE ECO-LABEL WEB SITE

The news for October, November, December 2005 are enclosed in Appendix 2.

1.5. THE FLOWER NEWS

The second issue of the Flower News was produced and released in English. It is currently being translated in the other four languages. This English version is enclosed in Appendix 3.


1 December 2005

2. Part 2: Implementation of the Promotion Action Plan


1 December 2005

INTRODUCTION

� This report follows our previous Quaterly report presenting the Marketing Activities implemented from mid-June to mid-September 2005. The minutes of the third Quaterly meeting where this report was presented are enclosed in Appendix 4.

� This report presents the marketing activities undertaken in the mid-September – beginning of December 2005 period.

� The activities planned for year 2006 are enclosed in Appendix 5.


1 December 2005

STATE OF IMPLEMENTATION OF 2005 SCHEDULED MARKETING ACTIVITIES

This table summarises the marketing activities scheduled in 2005. The activities implemented in the fourth Quarter 2005 are explained and commented in the following chapters.

Marketing Activities scheduled in 2005 When

� E-catalogue

� Insertion of the updated Dutch translation � Addition of a space for retailers in the database � Translation of the Back office in 11 languages

� Update of 2 new product groups (lubricants and campsite service)

Done Finalised on 9 December 2005 Finalised on 16 December 2005 Finalised on 21

December 2005

� Information material

� Creation of a brochure and a presentation for public purchasers (EN) � Creation of a brochure for consumers (EN, FR) � Development of marketing brochures targeted to producers and retailers (Product

Group Fact Sheets) - All purpose cleaners (EN + FR), hand dishwashing detergents (EN + FR),

detergents for dishwashers (EN + FR), tissue paper (EN + FR) - Hard floor coverings (EN), Camp Sites (EN) - Fridges (EN), portable computers (EN) and personal computers (EN)

� Production of the folder for the brochures

Done Done Done

Done Done Done Done

� Contact with stakeholders

� Contact with OPOCE � Contact with Jill Michielsen - EC desk officer for GPP (GPP action) � Contact with Eurocommerce (actions targeting retailers)

Organise a meeting with European retailers � Contact with Euro Coop (actions targeting retailers) � Contact with networks of Eco-cities and EMAS (GPP actions) � Improve the dissemination of the Flower news

Done Done Done Done Done Done Done

� Contact with Eco-citizens

� Visit to the Marjolaine fair Done

� DIY


1 December 2005

� Visit to the Batimat fair Done

� Cleaning products

� Participation to the PLMA fair Done

� Textile Product Group

� Cooperation with EUROPEAN SERVICE PASS Done � Participation to the international HeimTextil trade fair Done

� Contact with EPE Replaced (see below)

� Tourist Accommodation Product Group

� Collaboration with AFNOR - mailing � Visit to the International Tourism Fair in Paris, 17-18 March 2005

Done Done

Some other marketing activities, which replace some other actions of the initial 2005 Promotion Action Plan, were / will be also implemented, following a request from the EC or because they are interesting opportunities.

Marketing Activities unscheduled in 2005 When

� Presentation of the Flower during Utopies workshop � Participation of the Flower Week campaign to ACT 2005 � Contact with EMAS (GPP action)

� Contact with networks of Eco-cities � Press release about the web-based tool for textile applicants

� Press release about the addition of a space for retailers in the e-catalogue.

� Poster for 2006 Flower Week in 10 languages

Done Done To be finalised on 9 December 2005 Done To be finalised on 16 December 2005 To be finalised on 16 December 2005 To be finalised asap


1 December 2005

2.1. E-CATALOGUE

On-going marketing activities When

� A1 - Translation of the Back Office in 11 languages The Helpdesk now has all the translations of the current version of the Back office (the addition of the space for retailers in the e-catalogue will generate minor modifications of the Back Office (cf A2), so the translations will be put online once the new space for retailers is).

Finalised on 16 December

2005

� A2 – Addition of a new space for retailers The IT work had some delays because of a bug encountered by Active up, subcontractor of BIO for this task. The bug is now solved, and the web site with this new functionality will be online on 9 December 2005. Regarding the gathering of information about retailers selling EU eco-labelled products to fill in this new database, the Heldpesk sent a personalised email to all CBs and Coop contacts.

Done

� A3 – Addition of 2 product groups pages Two new pages for the “Camp sites” and “Lubricants” new product groups have to be added to the e-catalogue. The EC validated the English versions proposed by the Helpdesk (enclosed in Appendix 6). Active up will work at adding these new pages in the 11 language versions of the front office of the e-catalogue and CBs will be asked for translations during next MMG meeting on 8 December 2005 (these are very short texts, so it should be possible to do it rapidly during the meeting). The 11 versions of these 2 pages will be online by the end 2005.

Finalised on 21 December

2005

� A4 – Availability of the web-based tool for textile applicants on the e-catalogue

The web-based tool for textile applicants produced by BECO under an EC funded marketing project in the NL was put online the e-catalogue web site in November 2005, and the Helpdesk put a link from the 11 versions of the “Textiles” page to this tool. CBs provided translations of the link. The remaining missing translation is Spanish. It will be asked for during the MMG meeting on 8 December 2005.

Done


1 December 2005

2.2. OTHER INFORMATION MATERIAL

� Information material targeting public purchasers


� A5 - Creation of a list of arguments in favour of the Flower for public purchasers

The final version of the GPP leaflet (following comments of DG Market) is enclosed in Appendix 7. The Helpdesk emailed this leaflet to all EMAS registered companies in order to inform them on the possibility to include the EU Eco-label criteria in their green purchasing procedures. One company (Arcelor) answered to ask if it was possible for their products to be awarded the EU Eco-label. The email sent is enclosed in Appendix 8.

Done

Done

� A6 – Production of a set of slides about the use of EU Eco-label in GPP

As indicated in the Marketing Plan 2005, the Helpdesk produced a set of slides about the use of Eco-label criteria in Green Public Procurement approaches. These slides present some success stories about successful procurement of eco-labelled detergents in the cities of Angers and Dunkerque in France, obtained during another project lead by BIO. The Helpdesk has contacted Angers and Dunkerque to obtain their agreement on using these success stories in these slides and is waiting for their answer. The slides are in Appendix 9.

Done

� Development of Product Group Fact Sheets


� A7 – Development of Product Group Fact Sheets The Refrigerators, Portable computers and Personal computers fact sheets were produced. They are enclosed in Appendix 10. The Helpdesk printed 500 French Hard Floor Coverings fact sheets for the Batimat fair, 500 English Hotels fact sheets, 500 English Camp Sites fact sheets and 500 English brochures for consumers.

Done

Done

� A8 – Translation of fact sheets in French The Helpdesk translated the Hard Floor Coverings fact sheet and the Consumer leaflet into French in view of the Batimat Fair in November. They are enclosed in Appendix 10.

Done


1 December 2005

2.3. CONTACT WITH STAKEHOLDERS

� Public purchasers


� A9 – Contact with Mr Jose-Jorge Diaz del Castillo The Helpdesk contacted Mr Jose-Jorge Diaz del Castillo to ask him for details on what the EC is doing regarding the use of eco-label criteria in GPP activities related to the implementation of EMAS in some pilot departments of the EC. The Helpdesk is waiting for his answer.

To be finalised by the end

2005


1 December 2005

� A10 – Contact with networks of Eco-cities The Helpdesk contacted 4 different networks of Eco-cities to see if they would be interested in spreading information to their members in 2006 about the use of EU Eco-label criteria in call for tenders, in order to do green procurement. The Helpdesk will keep Jill Michielssen posted on the scheduled activities:

- ACRR (Association of Cities and Regions for Recycling) -

http://www.acrr.org/. The ACRR is an International Network of local and regional authorities throughout the European territory and beyond. The association aims to promote the exchange of information and experiences on municipal waste management, and particularly on the prevention at source, recycling and recovery. The Helpdesk is in contact with Mr Francis Radermaker, who is very interested in communicating about Eco-label and GPP to the members of ACRR. Mr Radermaker proposed two possibilities to choose from to do a presentation in 2006. On April 24, a conference will be held in Brussels on construction waste management in view of improving recycling, and on May 17-19 a conference will be held in Dublin on the planning and the political financing of waste management looking at recyclates markets. Since EU Eco-label criteria prone easier dismantling and increased recyclability, Mr Radermaker thinks it would be appropriate to do a presentation encouraging the use of EU Eco-label criteria in GPP as a first step in waste management. The Helpdesk will get more information on the profile of the people attending and see with the Commission what is most appropriate. The Helpdesk is also planning to write an article for the Warmer Bulletin which is released every two months by ACRR.

- Eurocities - http://www.eurocities.org/. EUROCITIES is the network of major European cities. Founded in 1986, the network brings together the local governments of more than 120 large cities in over 30 European countries. EUROCITIES provides a platform for its member cities to share knowledge and ideas, to exchange experiences, to analyse common problems and develop innovative solutions, through a wide range of Forums, Working Groups, Projects, activities and events. The Helpdesk is in contact with Ms Silke Moschitz who said that their members are more interested in ethical and social aspects but a presentation on how to use EU Eco-label criteria in GPP might be useful. They have not planned yet the subjects of their meetings. The Helpdesk will send her a summary with the major points of a possible presentation that she will transmit to the members of Eurocities to see if they are interested. Eurocities will provide the Helpdesk with a success story and corresponding contact persons.

- CEMR (Council of European Municipalities and Regions) – http://www.ccre.org. CEMR is the largest organisation of local and regional government in Europe; its members are national associations of towns, municipalities and regions from over 30 countries. Together these associations represent some 100,000 local and regional authorities. The Helpdesk is in contact with Mr Sylvain Chevassus, who is very interested in communicating about Eco-label and GPP to the members of CEMR. Mr Chevassus cannot plan anything in 2005, so he will be contacted again early 2006.

Done


1 December 2005

- ICLEI (Local Governments for Sustainability) – www.iclei.org. ICLEI is an international association of local governments and national and regional local government organizations that have made a commitment to sustainable development. More than 470 cities, towns, counties, and their associations worldwide comprise ICLEI's growing membership. ICLEI works with these and hundreds of other local governments through international performance-based, results-oriented campaigns and programs. The Helpdesk is in contact with Mr Mark Hidson, from the Eco Procura department. The next big meeting of ICLEI with all members will take place in Barcelona in September 2006. Mr Hidson asked the Helpdesk to submit an abstract of the presentation the Helpdesk would like to do and he will see if the Helpdesk can participate to the meeting. Mark Hidson also suggested that the Helpdesk subscribe to BigNet (fee of 100 euros), which is a mailing list of 170 contacts, to send out an article on the use of EU Eco-label criteria in call for tenders.

� Eco-citizens


� A11 – Visit to the Marjolaine fair The Helpdesk visited the Marjolaine Fair on 7 November and met 21 stakeholders. The report on this visit can be found in Appendix 11. Salon Marjolaine (green tourism, ecological house and eco-products) 500 exhibitors, 72 000 visitors http://www.spas-expo.com/

Done

� Retailers


� A12 – Contact with Eurocommerce and Euro Coop As scheduled, the Helpdesk has been in contact with Eurocommerce (Mrs Deborah Mattiuzzo) since mid-2005 to obtain pictures of eco-labelled products sold by retailers to put them online the e-catalogue. This proved not to be an efficient way of gathering information from retailers, since Mrs Mattiuzzo received no answer from them. So the Helpdesk asked Competent Bodies for their help in this task: a personalised email was sent to each CB, detailing for each Member State the number of retailers presently mentioned in the e-catalogue with the corresponding list of products and pictures available. CBs were asked to validate / update the list. Only Austria answered at the time this report is written. Following a meeting of the EC with the Environment Committee of Euro Coop, the Helpdesk sent an email to the national contacts of Euro Coop for the EU Eco-label. This email contained Excel files listing the available information about EU eco-labelled products sold by Coop retailers, and asked the contact persons for their help in validating / updating these lists. So far no answer was received.

Done


1 December 2005

� Various stakeholders


� A13 – Press release about the Green Store As agreed with the EC mid-November 2005, the Helpdesk will spend 1 day producing a press release about the new search engine about retailers in the Green Store. This activity includes: - Preparation of the material for the press release - Built-up of a 1st database of emails - Electronic dissemination of the press release - Recommendation of a possible follow-up (incl. extension of the database) Mr Tony Carritt, from DG Env Communication unit, was contacted in order to obtain a database of relevant contacts. Mr Carritt could only provide us with media contacts, and sent us a database of 331 email contacts. The Helpdesk suggests sending this press release to the following contacts: - 331 environmental press contacts (provided by DG Env) - 203 contacts of GPP stakeholders in France - retailers contacts The text of the press release and the database of contacts will be ready on 16 December 2005 at the latest. The EC will decide when it will be the most appropriate time for sending this press release, considering the degree of completion of the retailers database (information provided by retailers if possible or CBs).

To be finalised on 16

December 2005

� A14 – Press release about the web-based tool for textile applicants As agreed with the EC mid-November 2005, the Helpdesk will spend 0.5 day producing a press release about the new web tool for textile applicants available in the Green Store. This activity includes: - Reception of the material for the press release from Dutch CB (with modifications made by the EC) - Electronic dissemination of the press release - Recommendation of a possible follow-up (incl. extension of the database) The database of emails used will include the one used for the press release about the Green Store + the main European professional federations in the textile sectors (+ some specialised press, the ones that the European professional federations will be able to give us). This press release is planned to be sent by December, 16th at the latest. The new web tool for textile applicants is available on: http://europa.eu.int/comm/environment/ecolabel/product/applications.htm

To be finalised on 16

December 2005


1 December 2005

2.4. ACTIONS SPECIFIC TO PRODUCT GROUPS SELECTED

� DIY


� A15 – Visit to the Salon international de la construction (Batimat) As it was not possible to share a booth with Afnor or Ademe, the Helpdesk went as a visitor to the Batimat fair on 10 November 2005. The report about this activity can be found in Annex 16. http://www.batimat.com/?Lang=DEF

Done

� Textiles


� A16 – Cooperation with European Service Pass AEDT has provided statistics on the number of visitors to the European Service Pass web site for November 2005. These statistics are presented in Appendix 12. The Helpdesk informed AEDT that for budget reasons, their collaboration will be temporarily suspended in 2006. www.europeanservicepass.com

Done


1 December 2005

2.5. ASSISTANCE TO THE MARKETING MANAGEMENT GROUP

Next MMG meeting will be held in Brussels on 8 December 2005. The agenda is enclosed in Appendix 13.


� A17 – Production of a poster for the Flower Week 2006 in 10 languages

The Helpdesk will produce a poster for the Flower Week 2006 in 10 languages, based on the poster for 2004 Flower Week. CBs will be asked for translations during the MMG meeting of 8 December 2005. The print files of the posters will be produced as soon as the Helpdesk has all the translations.

Finalised asap

2.6. MARKETING ACTION PLAN FOR 2006

The final version of the Marketing Action plan for 2006 is enclosed in Appendix 5.


1 December 2005

Appendices


1 December 2005

APPENDIX I: ENQUIRIES ANSWERED BY THE HELPDESK IN THE MID-SEPTEMBER – BEGINNING

DECEMBER 2005 PERIOD

-----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mardi 20 septembre 2005 10:16 À : 'ARGESANA' Objet : RE : ECO LABEL Dear Sir, Thank you for your message and your interest in the European Eco-label. The European Eco-label and the Öko-Tex have different origins and different purposes and therefore should not be compared directly to each other. Öko-Tex relates to a relative small number of health related criteria whereas the Eco-label is a much more comprehensive set of environmental and health criteria. Products that are certified with Öko-Tex are likely to comply with the European Eco-label criteria more easily than other textile products. More information on the EU Eco-label criteria for textiles can be found on http://www.europa.eu.int/comm/environment/ecolabel/product/pg_clothing_textiles_en.htm Please contact me if you need more information related to the EU eco-label, Best regards, Cécile des Abbayes ........................................................................... Eco-label Helpdesk c/o BIO Intelligence Service 1 rue Berthelot 94200 Ivry-sur-Seine France Tel:+ 33 1 56 20 28 98 http://europa.eu.int/comm/environment/ecolabel e-catalogue: www.eco-label.com ........................................................................... Subscribe for free to the Eco-label Newsletter, published 3 times a year in English, French, Spanish, Italian and Greek. ........................................................................... The EU Eco-label Helpdesk is operated by Bio Intelligence Service on behalf of the Directorate General Environment of the European Commission -----Message d'origine----- De : ARGESANA [mailto:[email protected]] Envoyé : mercredi 7 septembre 2005 13:07 À : [email protected] Objet : ECO LABEL Dear Sirs, I am a worsted fabrics producer, for fabrics made of wool/polyester/lycra and polyester/viscose/lycra. I would like to know, if possible, which is the difference between ECO-Label and OKO-Tex Standard 100 for my type of products. Please, if you can help me with this question, your answer will be high appreciated. Looking forward to your answer. Dan Voiculescu SC ARGESANA SA ROMANIA Tel. 0040248280364 Fax. 0040248280500 Email: [email protected]; [email protected] -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mardi 18 octobre 2005 18:02 À : 'p cueille' Objet : RE : référencement PETA des produits arbre vert Bonjour, Merci de votre message et de votre intérêt pour l’Eco-label Européen. Excusez-nous pour la réponse tardive mais nous avons contacté le fabricant des produits L’ARBRE VERT. Les compositions des produits L’ARBRE VERT n’ont pas été testés sur animaux. Par contre il n’est pas possible de garantir que tous les composants n’ont jamais été testés sur animaux car il y a eu des tests réguliers sur les matières premières à travers le monde au fil du temps. Par exemple un ingrédient courant et très connu comme le sel de cuisine (chlorure de sodium) a une DL50 (voie orale, rat) environ 3000mg/kg (Voir lien ci-joint. http://www.ac-nancy-metz.fr/enseign/physique/CHIM/FDS/fds10.htm#acetet02 ). Pour déterminer cette DL50, le sel a été testé sur les rats. Cordialement,

Corentine Hermite -----Message d'origine----- De : p cueille [mailto:[email protected]] Envoyé : lundi 12 septembre 2005 13:24 À : [email protected] Objet : référencement PETA des produits arbre vert Bonjour, quelle est la position de l’écolabel concernant les tests effectués sur les animaux ? Les produits arbre verts sont ils testés ou non sur les animaux ? (ainsi que leurs composants) ? Sont ils référencés par la PETA comme « non testés sur les animaux » ? Merci Salutations Bénédicte CUEILLE -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mardi 27 septembre 2005 09:36 À : 'Javier CALVO' Objet : RE : INFO ecolabel Dear Javier, Thank you for reminding me about this. This has been done. Best regards, Cécile -----Message d'origine----- De : Javier CALVO [mailto:[email protected]] Envoyé : vendredi 23 septembre 2005 13:58 À : [email protected] Objet : INFO ecolabel Dear Mme des Abbayes: Mme Olsen is not working for Euro Coop anymore, could you please delete her address from your mailing list and put mine? Thank you very much Best regards Javier Calvo Junior Officer EURO COOP Rue Archimède 17 B-1000 Brussels Tel : 02 285 00 76 / Fax : 02 231 07 57 -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 16:03 À : 'Susan Steensma' Objet : RE : Revision of Ecolabel Scheme Dear Susan, Thank you for your message and your interest in the EU Eco-label. The interim report on the EMAS and Eco-Label evaluation project can be found here: http://europa.eu.int/comm/environment/ecolabel/documents/studies_en.htm Best regards, Corentine Hermite -----Message d'origine----- De : Susan Steensma [mailto:[email protected]] Envoyé : mardi 27 septembre 2005 13:51 À : [email protected] Objet : Revision of Ecolabel Scheme Dear Sir/Madam, I note that your website states:

"Revision The next revision of the scheme is scheduled for before September 2005 (Art. 20). " (http://europa.eu.int/comm/environment/ecolabel/whats_eco/scheme_en.htm). I am wondering whether this revision has occurred & a) if so, where I can find information about any resultant changes b) if not, whether & when it will be underway. Thank you very much for your assistance in this matter. Yours faithfully, Susan Steensma Susan Steensma Environmental Advisor Business Eco Group 76a High Street Sutton Surrey SM1 1EZ Tel : 020 8915 0097 Fax : 020 8661 9573 Email : [email protected] Website : www.eco.uk.com -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 3 octobre 2005 16:35 À : 'carlosboenig boenig'; '[email protected]' Objet : RE : SUSCRIPCION Hola, Gracias por su mensaje y su interes en la flor ecologica de la UE. Para solicitar la auditoria de la etiqueta ecologica Usted debe contactar el "Competent Body" de su region porque en Espana depiende de las Administraciones Autonomicas. Usted puede encontrar la lista de todos los "Competent Bodies" sobre http://europa.eu.int/comm/environment/ecolabel/tools/competentbodies_en.htm Saludos, Corentine Hermite -----Message d'origine----- De : carlosboenig boenig [mailto:[email protected]] Envoyé : jeudi 29 septembre 2005 00:52 À : [email protected] Objet : SUSCRIPCION Hola a todos, me gustaria suscribirme al boletin de la flor ecologica de la UE. y tambien tengo una pregunta, soy propietario de dos casa de turismo rural en canarias y no se a quien dirigir mi solicitud para la auditoria de la etiqueta ecologica, mi correo es [email protected], gracias y un saludo -----Message d'origine----- De : claude fuchs [mailto:[email protected]] Envoyé : mardi 4 octobre 2005 18:37 À : [email protected]; [email protected] Cc : [email protected] Objet : Réf. : RE : traduction du site Bonjour Corentine et merci de votre diligenceà me répondre. -------Message original------- De : European Ecolabel Helpdesk Date : 10/03/05 16:14:36 A : 'claude fuchs' Sujet : RE : traduction du site Bonjour, Merci pour votre message. Il n'est pas prévu pour l'instant que le site soit traduit en français mais si vous recherchez des informations sur l'eco-label européen, il existe un autre site plus succinct mais accessible en français : http://www.eco-label.com/ Cordialement,

Corentine Hermite -----Message d'origine----- De : claude fuchs [mailto:[email protected]] Envoyé : jeudi 29 septembre 2005 18:08 À : [email protected] Objet : traduction du site Bonjour, pourriez-vous m'indiquer pourquoi le site n'est pas accessible en français? D'avance Merci. -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 17:03 À : 'Legal Sophie' Objet : RE : Re : RE : Demande de logo Bonjour, Merci de nous avoir envoyé votre texte et veuillez trouver en pièce jointe le logo de l'Eco-label Européen. Il y a toutefois une inexactitude. En effet, l'organisme qui définit l'Eco-label Européen n'est pas le CEN mais le CUELE. Je vous propose donc de modifier votre texte comme suit: Le CUELE (Comité de l'Union Européenne pour le Label Ecologique) définit les critères d'attribution de l'Eco-label Européen. L'entreprise qui le demande doit respecter les normes imposées et payer des frais pour avoir le droit d'utiliser le label. Je vous propose aussi de rajouter à la fin: Pour connaître la liste des produits et services ayant reçus l'Eco-label Européen, veuillez consulter www.eco-label.com Cordialement, Corentine Hermite -----Message d'origine----- De : Legal Sophie [mailto:[email protected]] Envoyé : lundi 10 octobre 2005 16:20 À : European Ecolabel Helpdesk Objet : Re : RE : Demande de logo Madame, Je vous remercie pour votre message et vous envoie en pièce jointe le texte qui accompagnera le logo. En vous remerciant pour votre aide, Cordialement. Sophie LE GAL EDITIONS BERTRAND LACOSTE Tel : 01 53 40 53 68 Fax : 01 40 41 06 57 Le 10/10/05 16:10, « European Ecolabel Helpdesk » <[email protected]> a écrit : Bonjour, Merci pour votre message et votre intérêt pour l'Eco-label européen. Pourriez-vous nous envoyer le texte se rapportant à l'Eco-label européen contenu dans votre manuel scolaire ? Notre procédure pour l'envoi du logo prévoit en effet une vérification au préalable du texte s'y rapportant. Nous serons ensuite en mesure de vous envoyer le logo dans les plus brefs délais. Cordialement, Corentine Hermite -----Message d'origine----- De : Legal Sophie [mailto:[email protected]] Envoyé : mercredi 5 octobre 2005 14:10 À : [email protected] Objet : Demande de logo

Madame, Monsieur, Nous envisageons de reproduire dans notre manuel scolaire MERCATIQUE 1re STG, le logo de l'ecolabel ainsi que les logos de l'ensemble des labels attribués par le CEN. Ces documents sont destinés à illustrer un paragraphe qui explique aux élèves ce que sont les normes et labels. Auriez-vous l'amabilité de nous envoyer par e-mail le logo de l'ecolabel (et si possible d'autres logos de labels) en haute définition ? En vous remerciant à l'avance, Cordialement. Sophie LE GAL EDITIONS BERTRAND LACOSTE 2 rue du Roule 75001 PARIS TEL : 01 53 40 53 68 FAX : 01 40 41 06 57 -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 17:10 À : '[email protected]' Objet : RE : Subscribe to Newsletter in French Bonjour, Merci de votre intérêt pour l’Eco-label Européen. Vous êtes déjà inscrit sur la mailing list de la newsletter. La prochaine sortira en novembre. Cordialement, Corentine Hermite -----Original Message----- From: Guillaume BEREAU [mailto:[email protected]] Sent: Wednesday, October 05, 2005 11:44 PM To: ENV ECOLABEL Subject: Subscribe to Newsletter in French -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 16:16 À : '[email protected]' Objet : TR : Eco-label - Contact us Dear Madam, Thank you for your message. You can update the pages dedicated to your company Cartiera Lucchese from the Back Office on the web site on www.eco-label.com/defaultadmin.asp The instructions are presented below, in Italian. Do not hesitate to call me at +33 1 56 20 28 98 if you have any difficulties with the e-catalogue. Best regards, Corentine Hermite Gent.le Sig./Sig.ra, La ringraziamo per gli sforzi fatti nel produrre prodotti a ridotto impatto ambientale mediante l’utilizzo del marchio Ecolabel europeo. La Commissione europea desidera esprimere il proprio riconoscimento offrendoLe la possibilità di promuovere i prodotti con il marchio Ecolabel europeo sul proprio catalogo elettronico www.eco-label.com . Il catalogo è uno strumento di marketing concepito per i consumatori al fine di informarli della possibilità di effettuare scelte rispettose dell’ambiente attraverso la selezione di prodotti con il marchio e costituisce inoltre un’eccellente opportunità per Lei nel raggiungere i Suoi clienti.

Il sito web contiene un “Front office”, una parte pubblica accessibile ai clienti ed una parte personalizzata “Back office” sviluppata solo per Lei. Può raggiungere il Back office al seguente indirizzo: www.eco-label.com/defaultadmin.asp Può accedervi digitando:: * il Suo personale ID: ********** * la Sua password: ***** Un scheda della Sua azienda e dei Suoi prodotti è già stata creata sulla base delle informazioni da Lei fornite. La incoraggiamo fortemente ad utilizzare al meglio questo strumento di marketing provvedendo ad un aggiornamento regolare delle informazioni in esso contenute relative all’azienda, ai prodotti ed ai punti vendita d’interesse per i Suoi clienti. Una breve istruzione all’uso L’aiuterà ad operare nella parte di Back office. Potrebbe trovare d’interesse stamparla e mantenerla come riferimento per il futuro. In caso di problemi o domande La preghiamo di contattarci oppure di contattare il Suo Organismo competente. Con i migliori saluti XXX, coordinatore EU eco-label Helpdesk Brevi istruzioni all’uso del Back Office del catalogo elettronico Per cortesia leggere attentamente le raccomandazioni prima di procedere! • Preparare in anticipo tutta l’informazione necessaria relativa all’azienda, ai prodotti, ai punti vendita ecc., in modo da entrare nel Back office solo una volta. Sarà infatti necessario completare la scheda del produttore e creare una o più schede per i prodotti. • Non usi il tasto “Indietro” del Suo “browser”. Usi piuttosto il tasto “Indietro” presente sulla pagina. • La grandezza massima per le immagini (per il logo dell’azienda o per i prodotti) è 175 x 200 in formato jpeg (76 dpi). • Mantenere l’informazione breve, semplice e precisa. • Non esitare a collocare una lunga lista di distributori o punti vendita per i consumatori dove è possibile trovare facilmente i prodotti. • Se desidera cambiare la Sua ID o password, invii una e-mail a [email protected] dichiarando la vecchia e la nuova ID e/o password che intende utilizzare. • Invii i Suoi consigli e commenti a [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, September 19, 2005 5:18 PM To: ENV ECOLABEL Subject: Eco-label - Contact us First name : simone Last name : massei Country : Italy nature of the inquiry : Manufacturer How did you come to know about the EU Eco-label site : other Comment : Buongiorno, abbiamo bisogno di aggiornare alcuni dati relativi ai prodotti di Cartiera Lucchese. Come possiamo procedere? Grazie per la collaborazione. Cordiali saluti Simone Massei Ufficio Marketing Cartiera Lucchese spa I agree to receive occasional updates and further information about the EU Eco-label : No -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 16:25 À : '[email protected]' Objet : RE : Commission leaflet Travelling in Europe Dear Henrietta, Thank you for your message.

The text looks fine to me. If you want you can add the number of eco-label holders for tourist accommodations (28) and camp sites (5). Best regards, Corentine Hermite -----Message d'origine----- De : [email protected] [mailto:[email protected]] Envoyé : vendredi 7 octobre 2005 12:48 À : [email protected] Objet : Commission leaflet Travelling in Europe I am currently updating the leaflet Travelling in Europe for the 2006 version for the European Commission DG Press. Alexa Servante kindly helped me with the section on the ecolabel last year and I wondered if you would do the same this year. I would be grateful for any comments or suggestions you may have. I attach the proposed text and look forward to hearing from you. With thanks and best regards, Henrietta Clarke -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 10 octobre 2005 16:41 À : 'laurent.stephane3' Objet : RE : Demande de dépliants consommateur détergents domestique Bonjour, Merci de votre message. Nous n’avons malheureusement pas de dépliants imprimés sur les détergents puisqu’ils sont en ce moment en cours de modification. Vous pouvez toutefois télécharger l’ancien format sur http://europa.eu.int/comm/environment/ecolabel/marketing/brochures_consumers_en.htm Veuillez trouver également en pièce jointe un dépliant destiné aux consommateurs mais qui est en anglais. En espérant que cela puisse vous être utile Cordialement, Corentine Hermite -----Message d'origine----- De : laurent.stephane3 [mailto:[email protected]] Envoyé : lundi 10 octobre 2005 14:59 À : [email protected] Objet : Demande de dépliants consommateur détergents domestique Madame, Monsieur , Travaillant la prospection des magasins bio pour le compte de la société Salveco qui dispose de L'Ecolabel , je souhaiterais disposer de dépliants détergents domestique afin de les distribuer à qui de droit . Je travaille sur Marseille ou dois-je m'adresser ? D'avance merci . Réponse retour fax S.Laurent -----Message d'origine----- De : c. moschberger [mailto:[email protected]] Envoyé : mardi 11 octobre 2005 10:18 À : European Ecolabel Helpdesk Objet : RE : TR : Forum l'énergie durable au service des profesionnels du tourisme le 22.11.05 à Colmar Madame, Je vous remercie pour cette bonne nouvelle. Je suis actuellement en déplacement. Je prendrai contact avec Madame Proia à mon retour au bureau jeudi. Bien cordialement Christophe Moschberger -------- Message d'origine-------- De: European Ecolabel Helpdesk [mailto:[email protected]] Date: lun. 10/10/2005 15:08 À: c. moschberger Cc: CECILE DES ABBAYES; '[email protected]' Objet: TR : Forum l'énergie durable au service des profesionnels du tourisme le 22.11.05 à Colmar

Monsieur, Veuillez m'excuser de revenir vers vous si tardivement. Patricia Proia, responsable Eco-label de l'AFNOR, est disponible le 22 novembre prochain et viendra donc faire une présentation sur l'Eco-label, si cela vous convient. Je vous transmets ses coordonnées afin que vous voyiez les modalités de cette journée directement avec elle. Patricia Proia : [email protected] <mailto:[email protected]> - Tel : 01 41 62 86 10 Merci de nous avoir contactés pour cette proposition intéressante. Cordialement, Corentine Hermite -----Message d'origine----- De : c. moschberger [mailto:[email protected]] Envoyé : mardi 27 septembre 2005 15:30 À : CORENTINE HERMITE Objet : Forum l'énergie durable au service des profesionnels du tourisme le 22.11.05 à Colmar Madame, L'agence de Développement de l'Alsace par le biais du projet « BASE » (www.energy-base.org <http://www.energy-base.org/> ) , l'Association Départementale du Tourisme du Haut-Rhin, Schwarzwald Tourismus ainsi que BaselTourismus et Tourismus Baselland organisent un forum trinational sur l'énergie durable au service des professionnels du tourisme du Rhin Supérieur le 22 novembre prochain à Colmar. Vous trouverez le projet de programme en annexe. L'ensemble des organisateurs et moi-même serions très honorés que vous acceptiez de participer à nos travaux dans le cadre d'une intervention dont l'objectif serait de présenter Eco-label (objectifs, critères d'attributions etc...). Le public -environ une centaine de personnes- est composé de professionnels du tourisme des trois régions (Alsace, Forêt-Noire, Suisse du Nord-Ouest) mais également d'élus locaux. Si vous nous donnez votre accord de principe, je reprendrai contact avec vous pour préciser les conditions de votre intervention. Dans l'immédiat, je reste à votre disposition pour tout renseignement complémentaire dont vous auriez besoin. Bien cordialement Christophe Moschberger Agence de Développement de l'Alsace Elsässische Wirtschaftsförderung 24, rue de Verdun F-68000 Colmar Tel.: + 33.3.89.20.82.68 www.ada-alsace.com -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 13 octobre 2005 14:08 À : '[email protected]' Objet : RE : Subscribe to Newsletter in French Bonjour, Merci de votre message et de votre intérêt pour l'Eco-label Européen. Vous êtes déjà inscrit(e) sur la mailing list de la Flower Newsletter. La prochaine newsletter sera envoyée prochainement. Cordialement, Corentine Hermite -----Original Message----- From: Dominique Maigrot [mailto:[email protected]] Sent: Wednesday, October 12, 2005 11:15 PM To: ENV ECOLABEL Subject: Subscribe to Newsletter in French -----Message d'origine----- De : Roberta Demontis [mailto:[email protected]] Envoyé : jeudi 3 novembre 2005 15:37 À : European Ecolabel Helpdesk Objet : Re: Contract number ENV.G.2/SER/2003/0046r Dear Corentine, thank you very much for everything.

I will wait for the material and for sure I will inform you about the workshop. Best regards, Roberta Demontis ----- Original Message ----- From: European Ecolabel Helpdesk To: 'Roberta Demontis' Cc: '[email protected]' Sent: Thursday, November 03, 2005 3:15 PM Subject: RE : Contract number ENV.G.2/SER/2003/0046r Dear Roberta, I am sending printed copies of the Consumer leaflet, Leaflet on Green Public Procurement, and General Marketing brochure for producers and retailers by post. Concerning the brochures on bed mattresses and appliances, these are being updated and will only be available next year. Regarding the promotional gadgets to distribute to the participants of the workshop on Eco-label that will take place in Torino at the end of November, you need to contact Emilie Moureau at the Commission: [email protected] . I would be interested to hear how the workshop went. Best regards, Corentine Hermite -----Message d'origine----- De : Roberta Demontis [mailto:[email protected]] Envoyé : jeudi 3 novembre 2005 11:26 À : European Ecolabel Helpdesk Objet : Re: Contract number ENV.G.2/SER/2003/0046r Dear Corentine, thank you for the answer. We would like to receive all the bruchures you have mentioned, with particular regard to bed mattresses and appliances product groups. I would like to ask you if it is possible to receive also some promotional gadgets to distribute to the paricipants of a workshop on Eco-label that will take place in Torino at the end of November. You can send all the material at the following address: Life Cycle Engineering Via Livorno 60 10144 Torino, Italy Best regards, Roberta Demontis ----- Original Message ----- From: European Ecolabel Helpdesk To: 'Roberta Demontis' Sent: Monday, October 31, 2005 1:43 PM Subject: RE : Contract number ENV.G.2/SER/2003/0046r Dear Roberta, We have different brochures available: - Consumer leaflet - Leaflet on Green Public Procurement - General Marketing brochure for producers and retailers - Fact sheets on Tourism, Camp sites service product group, and Tourist accommodation service product group (we propose these ones because we have seen that they raise particular interest in Italy and in the region of Torino with the upcoming Olympics but fact sheets on other product groups are also available). All these brochures are available in English, and the tourism and Camp site service fact sheets are also available in Italian. Please tell me which ones would be useful to you and we will send them. Best regards, Corentine Hermite -----Message d'origine----- De : Roberta Demontis [mailto:[email protected]] Envoyé : vendredi 14 octobre 2005 10:38

À : European Ecolabel Helpdesk Cc : Gian Luca Baldo Objet : Fw: Contract number ENV.G.2/SER/2003/0046r Dear Cécile, thank you very much for the publication of the article! I'm writing this e-mail also to ask you if it is possible to receice some informational and promotional material on Eu-Eco-label to distribute: - to our master's students in occasion of the near lessons about Eco-label; - to the people that will partecipate to a meeting and to a work shop about Eco-label that are going to take place in Torino in November. Best regards, Roberta Demontis Life Cycle Engineering Via Livorno 60 10144 Torino Tel e fax +39 011 2257319 [email protected] -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 19 octobre 2005 18:08 À : '[email protected]' Objet : TR : Subscribe to Newsletter in English Dear Goncalo, Thank you for your message and your interest in the EU Eco-label. You are already on the mailing list newsletter. The next issue will be sent in November. Best regards, Corentine Hermite -----Original Message----- From: Gonçalo Mendes [mailto:[email protected]] Sent: Tuesday, October 18, 2005 11:22 PM To: ENV ECOLABEL Subject: Subscribe to Newsletter in English I would like to subscribe the newsletter. Thank you -----Message d'origine----- De : Sylvain Chevassus [mailto:[email protected]] Envoyé : mardi 25 octobre 2005 12:03 À : European Ecolabel Helpdesk Objet : RE: RE : Promotion de l'Eco-label européen dans les achats éco-responsables Merci beaucoup. J'imagine que vous avez mon adresse postale? CCRE Rue d'Arlon 22 1050 Bruxelles Belgique (attention: Sylvain Chevassus) Bien cordialement S. Chevassus -----Original Message----- From: European Ecolabel Helpdesk [mailto:[email protected]] Sent: mardi 25 octobre 2005 11:48 To: Sylvain Chevassus Subject: RE : Promotion de l'Eco-label européen dans les achats éco-responsables Cher Monsieur, Je vous ai envoyé une trentaine d'exemplaires qui restaient disponibles de chacune des deux brochures. Celles-ci n'existent qu'en anglais.

Cordialement, Corentine Hermite -----Message d'origine----- De : Sylvain Chevassus [mailto:[email protected]] Envoyé : jeudi 20 octobre 2005 12:54 À : European Ecolabel Helpdesk Objet : RE: Promotion de l'Eco-label européen dans les achats éco-responsables Importance : Haute Chère madame Auriez-vous des brochures disponibles en format papier? Nous aurons la réunion de notre groupe de travail "Environnment" les 21 et 22 novembre et nous pourrions les distribuer à nos membres si vous nous faites parvenir 50 exemplaires de chaque brochure d'ici là. Merci Bien à vous Sylvain Chevassus ps: y' a-t-il plusieurs langues ou seulement anglais? -----Original Message----- From: European Ecolabel Helpdesk [mailto:[email protected]] Sent: mardi 13 septembre 2005 14:51 To: Sylvain Chevassus Subject: Promotion de l'Eco-label européen dans les achats éco-responsables Cher Monsieur, Suite à notre conversation téléphonique, je vous écris comme convenu pour vous préciser l'objet de notre demande. Comme vous le savez sans doute, l'Eco-label européen est un label géré par la Commission Européenne et un réseau de parties prenantes incluant les Etats Membres, l'industrie, les PMEs, les distributeurs, les ONGs de consommateurs et d'environnementalistes, etc. L'Eco-label apposé sur un produit signifie que celui-ci répond à toute une série de critères environnementaux et techniques très stricts assurant que le produit est l'un des plus respectueux de l'environnement sur le marché. Depuis début 2004, le code des marchés publics révisé précise comment des acheteurs publics peuvent insérer des critères environnementaux dans leurs appels d'offres pour privilégier l'achat de produits respectueux de l'environnement. L'acheteur public n'étant le plus souvent pas expert en environnement, il est souvent difficile pour lui de déterminer les enjeux environnementaux associés à chaque produit qu'il achète. L'Eco-label européen peut lui faciliter cette étape, puisque les directives européennes autorisent l'acheteur à faire un copié-collé des critères d'obtention de l'Eco-label européen dans les spécifications techniques de ses appels d'offres. Ces sujets sont assez récents et souvent encore méconnus des pouvoirs publics au niveau local, c'est pourquoi la Commission Européenne souhaite lancer des actions d'information en 2006 à ce sujet. Nous cherchons notamment à diffuser l'information sur l'usage de l'Eco-label européen dans les achats verts auprès des différents réseaux existants de villes engagées pour le développement durable. Le CCRE-CEMR travaillant sur les questions relatives à l'environnement, nous avons pensé que vous pourriez être intéressés par cette démarche. Nous souhaiterions donc savoir s'il est possible de diffuser de l'information à ce sujet à vos membres en 2006, et si oui, sous quelle forme. Nous pourrions par exemple mettre un lien sur votre site Internet, écrire un article dans votre newsletter, distribuer des dépliants lors d'une de vos conférences, ou bien inviter une personne de la Commission ou de nos services à faire une présentation. Nous sommes bien entendu ouverts à toute autre suggestion. Je joins à ce mail deux dépliants sur l'Eco-label, l'un à l'attention des consommateurs, l'autre des acheteurs publics. Plus d'informations sont disponibles sur le site www.europa.eu.int/ecolabel si vous êtes intéressés. N'hésitez pas à me contacter pour toute question que vous pourriez avoir sur notre démarche, En espérant pouvoir collaborer prochainement avec vous, Cordialement, Cécile des Abbayes ........................................................................... Eco-label Helpdesk c/o BIO Intelligence Service 1 rue Berthelot 94200 Ivry-sur-Seine France Tel:+ 33 1 56 20 28 98 http://europa.eu.int/comm/environment/ecolabel e-catalogue: www.eco-label.com ...........................................................................

Subscribe for free to the Eco-label Newsletter, published 3 times a year in English, French, Spanish, Italian and Greek. ........................................................................... The EU Eco-label Helpdesk is operated by Bio Intelligence Service on behalf of the Directorate General Environment of the European Commission -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 27 octobre 2005 12:24 À : 'laura maria' Objet : RE : Fw: Eco-label online catalogue - promote your products! - To the attention of Maria Laura Spagnolini Dear Laura Maria, Thank you for your message and your interest in the EU Eco-label. I have inserted the pictures you sent on the e-catalogue but unfortunately it is not possible to put a link to a PDF file. But there is a link to your web site. In order to save the changes you make on the e-catalogue, you have to click on the button “Submit” at the end of the page. If you have any other questions, please do not hesitate to contact us. Since you are one of the first alpine refuges to be awarded the EU Eco-label we suggest to include a small article on Rifugio alpino P.G. Toesca in the monthly news that are put online on the Europa web site on the Eco-label page. If you agree, could you briefly tell us why you have chosen the EU Eco-label? What outcome do you hope for? And any other comments that you might have. Thank you. Best regards, Corentine Hermite -----Message d'origine----- De : laura maria [mailto:[email protected]] Envoyé : jeudi 20 octobre 2005 22:50 À : [email protected] Objet : Re: Fw: Eco-label online catalogue - promote your products! - To the attention of Maria Laura Spagnolini Importance : Haute Mi scuso per il ritardo con cui riesco a rispondere. La ringrazio per l'organizzazione e quanto da lei comunicatomi. Le chiederei, a proposito di aggiungere del materiale, se possibile e a che condizioni (costi ecc.) poter inserire dei formati PDF che abbiamo provveduto a creare per il nostro rifugio certificato. Inoltre avremmo anche da inserire il link al sito associativo. E' possibile? Molte grazie. Laura Spagnolini ----- Original Message ----- From: [email protected] To: [email protected] Sent: Thursday, October 13, 2005 4:53 PM Subject: Rif: Fw: Eco-label online catalogue - promote your products! - To the attention of Maria Laura Spagnolini "Commissione Rifugi CAI Torino" <[email protected]> 13/10/2005 16.30 Per "Laura Spagnolini" <[email protected]> CC Oggetto Fw: Eco-label online catalogue - promote your products! - To the attention of Maria Laura Spagnolini ----- Original Message ----- From: European Ecolabel Helpdesk To: '[email protected]' Sent: Thursday, October 13, 2005 2:47 PM Subject: Eco-label online catalogue - promote your products! - To the attention of Maria Laura Spagnolini Gent.le Sig./Sig.ra, La ringraziamo per gli sforzi fatti nel produrre prodotti a ridotto impatto ambientale mediante l'utilizzo del marchio Ecolabel europeo. La Commissione europea desidera esprimere il proprio riconoscimento offrendoLe la possibilità di promuovere i prodotti con il marchio Ecolabel europeo sul proprio catalogo elettronico www.eco-label.com <http://www.eco-label.com/> . Il catalogo è uno strumento di marketing concepito per i consumatori al fine di informarli della possibilità di effettuare scelte rispettose dell'ambiente attraverso la selezione di prodotti con il marchio e costituisce inoltre un'eccellente opportunità per Lei nel raggiungere i Suoi clienti. Il sito web contiene un "Front office", una parte pubblica accessibile ai clienti ed una parte personalizzata "Back office" sviluppata solo per Lei. Può raggiungere il Back office al seguente indirizzo: www.eco-label.com/defaultadmin.asp <http://www.eco-label.com/defaultadmin.asp> Può accedervi digitando:: * il Suo personale ID: ********** * la Sua password: ********

Un scheda della Sua azienda e dei Suoi prodotti è già stata creata sulla base delle informazioni da Lei fornite. La incoraggiamo fortemente ad utilizzare al meglio questo strumento di marketing provvedendo ad un aggiornamento regolare delle informazioni in esso contenute relative all'azienda, ai prodotti ed ai punti vendita d'interesse per i Suoi clienti. Una breve istruzione all'uso L'aiuterà ad operare nella parte di Back office. Potrebbe trovare d'interesse stamparla e mantenerla come riferimento per il futuro. In caso di problemi o domande La preghiamo di contattarci oppure di contattare il Suo Organismo competente. Con i migliori saluti Corentine Hermite, coordinatore EU eco-label Helpdesk Brevi istruzioni all'uso del Back Office del catalogo elettronico Per cortesia leggere attentamente le raccomandazioni prima di procedere! -----Message d'origine----- De : Nguyen Dieu Trinh [mailto:[email protected]] Envoyé : mardi 25 octobre 2005 11:12 À : European Ecolabel Helpdesk Objet : Information for Flower award Dear Corentine Hermite Thank you very much for you valuable response. We will study your link and hope to find neccessary details that facilitate our wish to get the Flower!!! And, of course, we wish for further collaboration from you and your organization!! With my best regards, Ms. Nguyen Thi Dieu Trinh Dept. for Science, Education, Natural Resources and Environment MPI --- European Ecolabel Helpdesk <[email protected]> wrote: > Dear Sir, > > Thank you for your message and your interest in the > European Eco-label. > > In order to start a procedure in view of being > awarded the EU Eco-label, you > can contact the Competent Body of the European > country of your choice where > your future eco-labelled products will be sold. For > the list of Competent > Bodies please see > http://europa.eu.int/comm/environment/ecolabel/tools/competentbodies_en.htm > > Please find enclosed the criteria for Indoor paints > and varnishes as well as > the Indoor paints and varnishes fact sheet with a > summary of the criteria > and a brochure with general information on the EU > Eco-label. > > You can find more information on > http://europa.eu.int/comm/environment/ecolabel/index_en.htm > and > www.eco-label.com > > I hope you will soon have the Flower! > > Best regards, > > Corentine Hermite > > > -----Message d'origine----- > De : Nguyen Dieu Trinh

> [mailto:[email protected]] > Envoyé : lundi 24 octobre 2005 11:26 > À : European Ecolabel Helpdesk > Objet : Re: Your subscription to the Flower News > > Dear organizers and Ce'cile des Abbayes, > > Thank you very much for your prompt response to my > subcription for the European Eco-label Newsletter. > > And once more,I would like to have your favour in > assisting me to know more about the procedures for a > company like ours to gain Eco-label awarded by your > organizations and who we can contact in the most > comfortable way as of some basic information of our > company as followings: > > Headquarter: Hanoi, Capital of Vietnam > Manufacturing plant: Industrial Zone in Bac Ninh > province (abou 30km in the North from Hanoi) > Products: Indoor Paints and Varnishes > Private Company > > I hope to receive your suggestion and help as soon > as > possible because as my observation through study > tours > abroad and some Northern European countries, I > understand that in the globalization process with > high > awareness towards environment protection for > sustainable development, eco-label plays a more and > more important role in the commerce game. So, we do > our best to be active in involving in the green > market > and manufacture. > > Thank you in advance and looking forwards to your > collaboration! > > With my best regards, > Trinh > > --- European Ecolabel Helpdesk <[email protected]> > wrote: > > Dear Sir or Madam, > > > > Thank you for your interest in the European > > Eco-label. Your name has been > > added to the Flower mailing-list. > > You will find enclosed the last issue. > > > > Best regards, > > > > Cécile des Abbayes > > > ........................................................................... > > Eco-label Helpdesk > > c/o BIO Intelligence Service > > 1 rue Berthelot > > 94200 Ivry-sur-Seine > > France > > Tel:+ 33 1 56 20 28 98 > > <http://europa.eu.int/comm/environment/ecolabel> > > http://europa.eu.int/comm/environment/ecolabel > > e-catalogue: www.eco-label.com > >> ........................................................................... > > Subscribe for free to the Eco-label Newsletter, > > published 3 times a year in > > English, French, Spanish, Italian and Greek. The EU Eco-label Helpdesk is operated by Bio Intelligence Service on behalf of the Directorate General Environment of the

European Commission Ms. Nguyen Thi Dieu Trinh Expert Department for Science,Education and Natural Resources&Environment (DSENRE) Ministry of Planning and Investment (MPI) 2 Hoang Van Thu str.,Hanoi Vietnam Tel: 84-8043310 Fax: 84-4-7339912 -----Message d'origine----- De : Flavia Calti [mailto:[email protected]] Envoyé : jeudi 27 octobre 2005 18:05 À : European Ecolabel Helpdesk Objet : RE : RE : Consulta Thank you! Flavia Calti European Ecolabel To: 'Flavia Calti' <[email protected]> Helpdesk cc: <ecolabel@biois. Subject: RE : RE : Consulta com> 27 Oct 2005 12:53 Dear Flavia, Unfortunately I cannot help you on raw material used in ecologic shoes. I think that you should try contacting a producer of these kinds of shoes. On www.eco-label.com, you can use the column on the right and click on "Search a manufacturer". On the page that appears choose the category footwear. The list of companies awarded with the EU Eco-label will appear. Otherwise you should look on http://europa.eu.int/comm/environment/ecolabel/product/pg_footwear_en.htm Or on http://www.life-ecofoot.inescop.es/ which is the dedicated EU Eco-label for footwear website where you can find more contacts (e.g. Instituto Tecnologico del Calzado y Conexas INESCOP). I hope this will help. Best regards, Corentine -----Message d'origine----- De : Flavia Calti [mailto:[email protected]] Envoyé : jeudi 27 octobre 2005 16:56 À : CORENTINE HERMITE Objet : RE : Consulta Dear Corentine, Thanks for your answer. It ´s so important for me get this information. I have visited the site, but I need additional information, If you have, about ecologic raw materials that you could use in an ecologic shoes, about cost of them, and if there are any company doing this kind of shoes "ecologic". I ´ll really apreciate your help. Thank you, very much. Best Regards, Flavia Calti CORENTINE HERMITE

<corentine.hermite To: 'Flavia Calti' <[email protected]> @biois.com> cc: Subject: RE : Consulta 27 Oct 2005 11:40 Dear Flavia, Thank you for your message and your interest in the EU Eco-label. You can also look on the following site for information: www.eco-label.com If you still have additional questions, do not hesitate to contact us again but could you precise what type of additional information are you looking for? Best regards, Corentine Hermite -----Message d'origine----- De : Flavia Calti [mailto:[email protected]] Envoyé : jeudi 27 octobre 2005 16:20 À : [email protected] Objet : Consulta A quien Corresponda: Soy estudiante de la Lic. en Marketing en la UCES, estoy buscando información sobre calzado ecologico en Europea, por lo cual queria pedirles si ustedes pueden suministrarme algún tipo de información adicional que no se encuentra en la pagina. Desde ya, Muchas Gracias. If you don´t understand Spanish, pls, let me know and I ´ll write again in English. Thanks! Flavia Calti -----Message d'origine----- De : Jean-Paul VENTERE [mailto:[email protected]] Envoyé : lundi 31 octobre 2005 16:04 À : [email protected] Objet : Rép. : statistiques eco-label européen Bien reçu, merci beaucoup ! Bien cordialement, Jean-Paul Ventère >>> CORENTINE HERMITE <[email protected]> 31/10/05 15:45:24 >>> Bonjour, Veuillez trouver ci-joint les statistiques sur l'Eco-label Européen sur la période allant de 1998 au 13 octobre 2004. Cordialement, Corentine Hermite ___________________________________________________ BIO Intelligence Service S.A.S. 1, rue Berthelot - 94200 Ivry-sur-Seine - France Tel: +33 (0)1 56 20 28 98 Fax: +33 (0)1 58 46 09 95 E-mail: [email protected] <mailto:[email protected]> www.biois.com <http://www.biois.com> ____________________________________________________ -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 2 novembre 2005 09:49 À : 'FoundFlorist.com' Objet : RE : FoundFlorist.com - Florist Directory

Dear Sir, Thank you for your message and your proposition. Our website is actually dedicated to the European Eco-label also referred to as the Flower because its logo is a flower thus the misunderstanding. Best regards, Corentine Hermite -----Message d'origine----- De : FoundFlorist.com [mailto:[email protected]] Envoyé : mardi 1 novembre 2005 06:00 À : [email protected] Objet : FoundFlorist.com - Florist Directory Hello! I just visited your Web site and found it really good and interesting. My name is Andy. I am webmaster for FoundFlorist web site. We are a successful Florist Web Directory enjoying steady traffic. As your site is related to the Flower industry, I would like to invite you to become our Link Partner. As you know, exchanging links helps both sides in improving the traffic (by increased visibility, and by extra scoring in major search engines counting number of links as an important scoring factor). Please kindly visit us and let's trade reciprocal links. E-mail me and let me know what you decide. Your Truly, Andy http://www.foundflorist.com -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 23 novembre 2005 10:43 À : 'M.UT.Z' Objet : RE : RE : RE : Request for Eco-Label flyer Dear Martha, Thank you for this piece of information. If you agree, we could write a small article on your campaign in February or March when you are launching the different actions in our regular monthly news that are available on http://europa.eu.int/comm/environment/ecolabel/index_en.htm . I saw on your link that you focus on different groups. Would you be interesting in brochures on all purpose cleaners, textiles, footwear, detergents, hard floor coverings, and indoor paints? They are unfortunately only available in English but I could send some to you if you think it could be useful. Best regards, Corentine -----Message d'origine----- De : M.UT.Z [mailto:[email protected]] Envoyé : vendredi 11 novembre 2005 15:18 À : European Ecolabel Helpdesk Objet : RE : RE : Request for Eco-Label flyer Dear Corentine, wie unser Herr Meintrup erläuterte, erstellen wir derzeit die Infothek für eine Info-Tour, die im nächsten Jahr zum nachhaltigen Konsum informieren und durch ganz Deutschland reisen wird. Es handelt sich um die Info-Tour "ECHT GERECHT.Clever Kaufen", die wir im Auftrag des Bundesministeriums für Verbraucherschutz, Ernährung und Landwirtschaft durchführen. Die Tour führt durch das ganze Bundesgebiet zu circa 70 Städten und es sind 140 Aktionstage im Zeitraum von März bis September 2006 vorgesehen. Die Kampagne informiert Verbraucher über Möglichkeiten des nachhaltigen Konsums mit den Themen Textilien, Bekleidung, Spielzeug, Bauen, Wohnen, Haushalt, Energie, Reisen, Mobilität, Geldanlagen, Lebensmittel und Ernährung. Erste Basisinformationen sind unter www.echtgerecht.de, der Internetplatform, die derzeit aufgebaut wird, über die Kampagne zu erfahren.

Wie besprochen bitten wir um Muster geeigneter Info-Materialien aus Ihrem Hause, die zum o.g. weit gefächerten Themenspektrum passen. (z.B. Ihre Broschüre "Lebensmittel aus ökologischem Anbau"). Im Anhang finden Sie eine Kurzbeschreibung der Ausstellung im Info-Bus. Mit freundlichem Gruß -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 3 novembre 2005 14:21 À : 'M.UT.Z' Objet : RE : RE : Request for Eco-Label flyer Dear Martha, Please find enclosed the pdf files of the two German brochures. I am also sending by post printed copies of the consumer leaflet. We'd be happy to hear more about the consumer-information campaign throughout Germany that is organised by your company in 2006. Best regards, Corentine Hermite -----Message d'origine----- De : M.UT.Z [mailto:[email protected]] Envoyé : jeudi 3 novembre 2005 12:04 À : European Ecolabel Helpdesk Objet : RE : Request for Eco-Label flyer Dear Ms. Hermite, Thank you for your reply and your offer to send us PDF-files of Eco-Label broschures. We have decided to use the German translated broschures for Camp sites and Tourist accomodation for informing our advisors so that they can pass the information on to the visitors. We would also be interested in the printed copies of the Consumer leaflet. You might send us over some 20 or 30 pieces of them? Please also send us the PDF-files of the German translated broschures. Many thanks for you help, Best regards Martha Bissmann M.UT.Z. Mobiles Umwelttechnik Zentrum Ingenieurgesellschaft mbH Wattstr. 10, 13355 Berlin Telefon 030-467813-0 Fax 030-467813-33 Internet: www.mutz.de On 25 Oct 2005 at 11:27, European Ecolabel Helpdesk wrote: Dear Madam, Thank you for your message and your interest in the European Eco-label. The only brochures translated in German are for the Camp sites and Tourist accommodation product groups but no printed ones are available at the moment. If you want I can send you the PDF files of these brochures. Please find enclosed the Consumer leaflet. Printed copies are available. Please tell if you are interested even though they are in English. Best regards, Corentine Hermite -----Message d'origine----- De : M.UT.Z [mailto:[email protected]] Envoyé : vendredi 21 octobre 2005 11:08 À : [email protected]

Cc : [email protected] Objet : Request for Eco-Label flyer Hello, I'd like to ask you if there are any flyer or broschures from the Eco-Label in German published. Our company is organising a consumer-information campaign throughout Germany in 2006. For this concern we'd like to use Eco-Label Flyer to give them to the visitors. Thanks for your attention, best regards Martha Bissmann M.UT.Z. Mobiles Umwelttechnik Zentrum Ingenieurgesellschaft mbH Wattstr. 10, 13355 Berlin Telefon 030-467813-0 Fax 030-467813-33 Internet: www.mutz.de M.UT.Z. Mobiles Umwelttechnik Zentrum Ingenieurgesellschaft mbH Wattstr. 10, 13355 Berlin Telefon 030-467813-0 Fax 030-467813-33 Internet: www.mutz.de -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 23 novembre 2005 10:16 À : 'Jean-Paul Monteil' Objet : RE : Eco-label - Contact us Bonjour, Veuillez trouver ci-joint une brochure sur les nettoyants universels et nettoyants pour sanitaires ainsi que les critères correspondants pour ce groupe de produit. Si cette information vous est utile, nous pourrons vous envoyer les brochures dont nous disposons en français pour d'autres groupes de produit. J'espère que cela pourra vous aider. Cordialement, Corentine Hermite -----Message d'origine----- De : Jean-Paul Monteil [mailto:[email protected]] Envoyé : jeudi 3 novembre 2005 14:10 À : European Ecolabel Helpdesk Objet : Re: Eco-label - Contact us Je vous remercie de votre envoi. Effectivement le site que vous m'indiquez est présenté en français, malheureusement toute information complémentaire n'est proposée qu'en anglais. Souhaitant intégrer dans l'analyse technique de mes marchés un "plus" pour la fourniture de produits disposant de l'écolabel européen, je suis ennuyé de ne pouvoir fournir plus ample information sur celui ci aux candidats potentiels. Avec mes remerciements jp monteil ----- Original Message ----- From: "European Ecolabel Helpdesk" <[email protected]> To: <[email protected]> Sent: Thursday, November 03, 2005 12:38 PM Subject: RE : Eco-label - Contact us Bonjour,

Merci de votre message et de votre intérêt pour l'Eco-label Européen. Je vous ai inscrit à la Newsletter qui est envoyée en français. Je vous rappelle aussi que le site www.eco-label.com est accessible en français. Comme vous êtes chargé des clauses de marché public, je me permets de vous joindre une brochure, malheureusement seulement disponible en anglais, sur les achats éco-responsables. Cordialement, Corentine Hermite -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Friday, October 28, 2005 12:37 PM To: ENV ECOLABEL Subject: Eco-label - Contact us First name : jean paul Last name : monteil Country : France nature of the inquiry : other How did you come to know about the EU Eco-label site : By another website Comment : chargé de la rédaction des clauses de marchés publics par une collectivité ayant décidé de s'inscrire (et participer activement )dans le processus du développement durable dans toutes ses composantes je serais très intéressé par une information régulière sur le contenu de ce site. pourriez vous m'inscrire sur votre liste de diffusion dès que les informations seront accessibles en français avec mes remerciements jp monteil 27/10/2005 I agree to receive occasional updates and further information about the EU Eco-label : Yes -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 3 novembre 2005 14:32 À : 'Rocio Santamaria Marin' Objet : RE : Información Dear Rocio, Thank you for your message and your interest in the European Eco-label. Unfortunately for the time being we cannot answer to you because we don’t know yet the definite schedule of the marketing activities planned in Spain in 2006. We suggest that you contact the Spanish Competent Body who might be more able to answer you. The list and contacts of Competent Bodies can be found on http://europa.eu.int/comm/environment/ecolabel/tools/competentbodies_en.htm You may also want to subscribe to the Flower newsletter where you find a regular update of the different activities involving the EU Eco-label. I hope that you will find the pieces of information you are looking for. Best regards, Corentine Hermite -----Message d'origine----- De : Rocio Santamaria Marin [mailto:[email protected]] Envoyé : jeudi 3 novembre 2005 12:42 À : [email protected] Objet : Información Estimados Señores, les escribo en representación de una asociación de turismo rural en Castilla y León (España), estamos muy interesados en la implantación de la Etiqueta Ecológica en nuestros alojamientos, de hecho, hemos solicitado a una consultora nos desarrolle un proyecto para la implantación en todos los alojamientos pertenecientes a la asociación. En estos momentos estamos buscando fondos para el desarrollo del proyecto, para ello hemos contactado con administración locales y regionales, sin embargo a penas les suena el significado de la etiqueta ecológica.

He leído que la etiqueta ecológica tiene representación en ferias internacionales, me gustarla saber si en España se va a realizar alguna campaña de marketing, o va a tener representación en ferias como la de Fitur, que se celebra en Madrid. Les agradezco su atención y su dedicación Un cordial saludo Rocío Santamaría -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 23 novembre 2005 11:03 À : '[email protected]' Objet : RE : Subscribe to Newsletter in French Bonjour, Merci de votre message et de votre intérêt pour l'Eco-label Européen. Veuillez trouver ci-joint une brochure sur l'Eco-label pour le tourisme. Pour avoir les lieux d'hébergements touristiques porteurs de l'Eco-label Européen, allez sur www.eco-label.com qui est accessible en français. Il y a une section Chercher un producteur ou chercher un produit où vous pourrez avoir accès à la liste des hôtels éco-labellisés. Cordialement, Corentine Hermite -----Original Message----- From: Angélique RAGUET [mailto:[email protected]] Sent: Sunday, November 13, 2005 6:55 PM To: ENV ECOLABEL Subject: Subscribe to Newsletter in French Madame, Monsieur, Je suis étudiante en Hôtellerie. Pourriez-vous m'envoyer de la documentation sur les lieux d'hébergements touristiques porteurs du label écologique européen "En Français". Merci d'avance Angélique RAGUET _________________________________________________________________ Tout savoir sur la sécurité de vos enfants sur Internet ! http://go.msn.fr/10-channel/80-security/protection/default.asp -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : lundi 28 novembre 2005 19:20 À : 'Christine Tiesler' Objet : RE : la fleur Bonjour, Merci de votre message et de votre intérêt pour l’Eco-label Européen. La Fleur a été choisie par la majorité des Etats Membres comme le logo qui représenterait le mieux les buts du schéma Eco-label. Cette information a été obtenue par une enquête réalisée au sein de tous les Etats Membres de l'époque. Cordialement, Corentine Hermite -----Message d'origine----- De : Christine Tiesler [mailto:[email protected]] Envoyé : vendredi 18 novembre 2005 09:28 À : [email protected] Objet : la fleur Messieurs, dans le cadre de mes études j’écris une présentation sur l’écolabel. Pourtant, j’aimerais bien savoir pourquoi on-t-il choisi le symbole de la fleur afin de représenter le label ? Je le demande parce que malheureusement ce n’était pas possible d’obtenir de l’information sur ce sujet sur les pages Internet que j’ai visité. Peut-être vous seriez à même de m’aider et je vous remercie d’avance pour votre attention ! Dans l’attente de votre réponse je vous prie d’agréer, Messieurs, à mes salutations distinguées. Christine Tiesler Christine Tiesler

7 Colchester Ave Penylan Cardiff CF23 9BN mobil: 0044 (0)7722 180709 phone:0044 (0)2920 339 837 -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 23 novembre 2005 11:15 À : '[email protected]' Objet : TR : Informationen für den Helpdesk Dear Renate, Thank you for the precisions. Best regards, Corentine Hermite -----Original Message----- From: Heiler Renate [mailto:[email protected]] Sent: Monday, October 17, 2005 1:00 PM To: ENV ECOLABEL Cc: '[email protected]' Subject: Informationen für den Helpdesk Sehr geehrte Damen und Herren! Bezugnehmend auf Ihr Schreiben vom 19.9.2005 möchte ich gerne meine Daten für die Einbindung unserer Homepage auf der Seite www.eco-label.com mitteilen Camping Mexico am Bodensee - Bregenz - www.camping-mexico.at – AUSTRIA Für weitere Informationen bzw. für Rückfragen erreichen Sie mich: UNTER TAGS: E-Mail: renate.heiler@bregenz. Telefon: 0043-5574-410-4205 ABENDS - WOCHENENDE E-Mail: [email protected] Telefon: 0043.5574.73260 Mit freundlichen Grüßen Renate Heiler Camping Mexico am Bodensee Hechtweg 4 A-6900 Bregenz Tel. +43.5574.73260 FAX +43.5574.75286 E-Mail: [email protected] www.camping-mexico.at -----Message d'origine----- De : Sylvain CZARYSKI [mailto:[email protected]] Envoyé : jeudi 1 décembre 2005 08:51 À : Corentine HERMITE Objet : Fiche Label UE Bonjour, Je vous remercie de vos corrections. Je vais les intégrer. Je vous envoie très prochainement la version corrigée. Cordialement Sylvain CZARYSKI Annuaire des produits responsables labellisés

17 rue du Docteur Charcot 94260 Fresnes Tél. : 01 49 73 71 46 [email protected] -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 30 novembre 2005 17:55 À : 'Sylvain CZARYSKI' Objet : RE : Handbook/Eco-label's abstract Cher Monsieur, Merci de nous avoir envoyé votre document. Après lecture du fichier, voici trois remarques : - Dans le chapitre « Origine », enlever les coordonnées de Bio Intelligence Service et mentionner seulement European Ecolabel Helpdesk en précisant le mail [email protected] et un lien vers le site de L’eco-label europén http://europa.eu.int/comm/environment/ecolabel/index_en.htm - Dans le chapitre « liste des entreprises labellisées », à propos du site www.eco-label.com je suggère : Disponible par pays et groupes de produits sur le site internet du label écologique européen : www.eco-label.com/french. Cette base de données permet aussi de rechercher un produit en fonction de sa catégorie, sa disponibilité dans un pays donné, et son fabricant. Elle est mise à jour régulièrement et donne des précisions sur les entreprises labellisées et leurs produits. - Dans le chapitre « Distribution grand public » ajouter: Une base de données avec la liste des grands distributeurs européens proposant des produits éco-labellisés est disponible (ou sera disponible début 2006, dépendant de la date de publication de votre ouvrage) sur le site internet du label écologique européen : www.eco-label.com/french. Si vous avez des commentaires, n’hésitez pas à nous en faire part. Cordialement, Corentine Hermite -----Message d'origine----- De : Sylvain CZARYSKI [mailto:[email protected]] Envoyé : mardi 22 novembre 2005 08:23 À : Cécile des ABBAYES Objet : Fw: Handbook/Eco-label's abstract Bonjour, Suite à ma demande d'utilisation du logo de l'écolabel européen (mail du 7 septembre 2005 qui vous a été transféré), je vous prie de trouver ci-joint la fiche qui sera publiée dans mon ouvrage. Merci de ne faire circuler ce document qu'en interne. Je suis preneur de toutes observations et reste à votre disposition pour toute correction. Cordialement Sylvain CZARYSKI Annuaire des produits responsables labellisés 17 rue du Docteur Charcot 94260 Fresnes Tél. : 01 49 73 71 46 [email protected] -----Message d'origine----- De : ALPHA QUALITY [mailto:[email protected]] Envoyé : jeudi 24 novembre 2005 11:55 À : European Ecolabel Helpdesk Objet : Re: flower in hotels Dear Corentine Hermite, You were very kind. Thank you very much. Best regards, Boncho Antonov ----- Original Message ----- From: European Ecolabel Helpdesk

To: 'ALPHA QUALITY' Sent: Thursday, November 24, 2005 11:08 AM Subject: RE : flower in hotels Dear Sir, You will find the contact details for the EU Eco-label in Bulgaria on http://europa.eu.int/comm/environment/ecolabel/tools/candcountries_en.htm Best regards, Corentine Hermite -----Message d'origine----- De : ALPHA QUALITY [mailto:[email protected]] Envoyé : jeudi 24 novembre 2005 09:04 À : CORENTINE HERMITE Objet : Re: flower in hotels Dear Madam, Thank you for your informative answer. May I ask you again - does exist any contact point of Eco label and Flower in Bulgaria? Best regards, Boncho Antonov ----- Original Message ----- From: CORENTINE HERMITE To: 'ALPHA QUALITY' Sent: Wednesday, November 23, 2005 11:02 AM Subject: RE : flower in hotels Dear Sir, Thank you for your message and your interest in the European Eco-label. You can find information on the Flower for tourist accommodations on www.eco-label-tourism.com and on http://europa.eu.int/comm/environment/ecolabel/product/pg_tourism_en.htm where you will find the criteria for tourist accommodation service product group. If you need more information do not hesitate to contact us. Best regards, Corentine Hermite -----Message d'origine----- De : ALPHA QUALITY [mailto:[email protected]] Envoyé : mardi 22 novembre 2005 07:52 À : CORENTINE HERMITE Objet : flower in hotels Dear Corentine, Could you please direct me to sites or people who know more about Frower implementation in hotels and tourist accomodation? Best regards, Boncho Antonov -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : mercredi 23 novembre 2005 13:48 À : 'Cox, Charles (EBC)' Objet : TR : Eco-Label in the UK ......... FYI (What shall we answer ?) -----Message d'origine----- De : Doug Harris [mailto:[email protected]] Envoyé : mercredi 23 novembre 2005 13:46 À : [email protected] Objet : Eco-Label in the UK ......... Hello from England .............. Reading your latest issue of The Flower, I am appalled to see that the UK no longer even features in the top 9 of countries with EU Flower awards. This is a very poor performance. Please tell me who is responsible in the UK for promoting and co-ordinating the standard?

Thanks and best regards, Doug Harris Stride Environmental Tel Mobile: 07960 481392 Tel Office: (01642) 570809 Fax: (01642) 587660 Email: [email protected] -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 1 décembre 2005 20:25 À : 'Henrik Riisgaard' Objet : RE : Eco-labels statistics Dear Sir, Thank you for your message and your interest in the European Eco-label. Please find enclosed the updated statistics and the graphs as well as the statistics broken down by country and product group. For your information, these are regularly updated and can be downloaded on http://europa.eu.int/comm/environment/ecolabel/marketing/statistics_en.htm. Regarding the fee, the application fee ranges from 300 to 1300 Euros with a 25% discount for SME’s and applicants of developing countries, and the annual fee for the use of the label corresponds to 0.15% of the annual volume of sales of the EU Eco-labelled product within the Community (with a minimum of 500 €uros per product group per applicant and a maximum of 25000 Euros per product group per applicant) again with a 25% discount for SME’s and applicants of developing countries, and also with a 15% discounts for EMAS registered companies or ISO 14001 certified. For more precise information please contact the Competent Body of your country whose contact details are available on http://europa.eu.int/comm/environment/ecolabel/tools/competentbodies_en.htm. Thank you also for your remark on the Quarterly reports. It had escaped us! We will fix that. Best regards, Corentine Hermite -----Message d'origine----- De : Henrik Riisgaard [mailto:[email protected]] Envoyé : mercredi 23 novembre 2005 16:46 À : [email protected] Objet : Eco-labels statistics Hi I just recieved the new ”flower news”. It was very interesting as I am doing research on the eco-labelling. Especially, the updated statistics were new to me but unfortunately, I am not able to read the legend and the numbers on the graphics on: -development in after Ex-factory sales -development in number of companies Can you help me? If possible it would be interesting to see the statistics broken down by counitries and/or product groups. I am also interested in the total annual fee generated across the EU. (I know that cannot be broken down because it might reveal country specific sales of certain manufacturers) By the way When looking through your quarterly reports (for statistics) I just briefly noted there were at least three sets of personal IDs and the corresponding passwords. (pp. 27, 28 and 35 in 3rd quarter; ). As I guess these could be abused by eg. competitors, I would recommend saving cleansed reports Best regards, Henrik Riisgaard Aalborg University Fibigerstraede 13 DK-9220 Alborg O, Denmark Ph: + 45 9635 8406 fax: + 45 98 15 37 88 secretary: +45 9635 8319 e-mail: [email protected]

www.plan.aau.dk/~henrik -----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 1 décembre 2005 19:45 À : '[email protected]' Objet : RE : RE : info ecolabel Bonjour, Excusez moi pour cette réponse tardive mais il me semble qu’il y a confusion. En effet l’Eco-label Européen s’applique à des produits ou à des services (hébergement touristique) et donc ne peut s’appliquer à votre pole logistique qui possède peut-être une autre certification. Si j’ai mal compris, n’hésitez à me contacter en me donnant plus de détails. Cordialement, Corentine Hermite -----Message d'origine----- De : vetiline [mailto:[email protected]] Envoyé : jeudi 1 décembre 2005 16:24 À : European Ecolabel Helpdesk Objet : Re: RE : info ecolabel Bonjour Mme Corentine HERMITE je souhaite mentionné l ecolabelistion de notre pole logistique dans un communiqué de presse le logo ne sera pas sous titré Je reste à votre disposition pour toute information complèmentaire, Cordialement, http://www.vetiline.com ecommerce ecologique Siège : 41 rue victor hugo 78700 Conflans Ste Honorine Dépot : 4 rue de la distillerie 93500 Pantin ----Message d'origine----- De : European Ecolabel Helpdesk Envoyé : jeudi 24 novembre 2005 17:03 À : '[email protected]' Objet : RE : info ecolabel Bonjour, Merci de votre message et de votre intérêt pour l'Eco-label Européen. Pouvez-vous préciser s'il vous plaît si vous voulez juste mettre sur votre site www.vetiline.com le logo de L'Eco-label Européen avec un lien vers le site de l'éco-label ou si vous souhaitez joindre un texte? Dans le second cas, notre procédure pour l'envoi du logo prévoit une vérification au préalable du texte s'y rapportant. Nous serons ensuite en mesure de vous envoyer le logo dans les plus brefs délais. Cordialement, Corentine Hermite -----Message d'origine----- De : vetiline [mailto:[email protected]] Envoyé : jeudi 24 novembre 2005 16:23 À : [email protected] Objet : info ecolabel Bonjour est il possible dutilise l ecolabel pour mon pole logistique www.vetiline.com Je reste à votre disposition pour toute information complèmentaire, Cordialement, http://www.vetiline.com ecommerce ecologique Siège : 41 rue victor hugo 78700 Conflans Ste Honorine Dépot : 4 rue de la distillerie 93500 Pantin rcs : 398955377

cnil : 1081337 cell : 06 24 79 67 28 call : 0 820 02 42 45 mail : [email protected] google talk : [email protected] -----Message d'origine----- De : Sonia Olarte San Juan [mailto:[email protected]] Envoyé : jeudi 1 décembre 2005 20:10 À : European Ecolabel Helpdesk Objet : RE: Green procurement is easy with the Flower! Thank you very much I'll contact with Competent Bodies. Best regards Sonia Sonia OLARTE SAN JUAN Sr. Manager TQM-TPM & Communication CERO ACCIDENTES E INCIDENTES. CERO ACTOS Y CONDICIONES INSEGURAS. NADA EN DETRIMENTO DE LA SEGURIDAD. LA SEGURIDAD NUESTRA PRIMERA RESPONSABILIDAD COMPARTIDA. +34 94 489 45 59 [email protected] -----Mensaje original----- De: European Ecolabel Helpdesk [mailto:[email protected]] Enviado el: jueves, 01 de diciembre de 2005 19:53 Para: 'Sonia Olarte San Juan' Asunto: RE : Green procurement is easy with the Flower! Dear Madam, Thank you for your message and your interest in the EU Eco-label. Unfortunately, there are no product groups within the EU Eco-label which cover steel coils. But you can contact the Competent Body of your country and ask him to suggest a new product group. The list and contacts of Competent Bodies can be found on http://europa.eu.int/comm/environment/ecolabel/tools/competentbodies_en.htm. Best regards, Corentine Hermite -----Message d'origine----- De : Sonia Olarte San Juan [mailto:[email protected]] Envoyé : vendredi 25 novembre 2005 20:57 À : '[email protected]' Objet : Re: Green procurement is easy with the Flower! Dear Mrs Cecile First of all, thanks for the information. I have some question: As you know, our company is EMAS-registered since year 2003, and we have got ISO14001 since year 2001. We produce steel coils and pickled steel coils, based on electrical arc furnace and compact unit processes. We use scrap as raw material. So, the question is: can we get the ECO-LABEL for our products? And if this is possible how much it cost? Can you give me an estimation of the cost? It is like a certification process? Thanks in advance, Sonia Olarte Senior Manager TPM-Total Quality Management and Communication ACB -----Original Message----- From: European Ecolabel Helpdesk <[email protected]>

To: European Ecolabel Helpdesk <[email protected]> Sent: Fri Nov 25 19:25:00 2005 Subject: Green procurement is easy with the Flower! Dear EMAS-registered company, As a company committed to improve its environmental performance, you are aware that the products or services that you buy have an impact on the environment. Green procurement is about changing for sustainable products. But these are not always easily identifiable, and what makes a product greener than others is a complicated issue, which requires having a life cycle approach to assess all the environmental impacts and benefits generated from cradle to grave - which is not easy for people who are not environmental experts! The European Eco-label brings a solution for this: sets of ecological and performance criteria are already defined for 23 groups of products or services (more are on the way), many of them being regularly purchased by companies like you: all-purpose cleaners, sanitary cleaners, dishwashing detergents, tissue paper, indoor paints, soil improvers, lubricants, accommodation in hotels, etc. Several tools have been designed to make it easy for you to green your purchases with the Flower and communicate about it. The Green Store www.eco-label.com enables you to identify which EU eco-labelled products are available in your country, helping you benchmark your potential suppliers. The enclosed brochure will give you tips on the use of the EU eco-label in your procurement. Last but not least, you can get an estimation of the environmental benefits linked to the use of EU eco-labelled products thanks to the results of the study on the "Direct and Indirect Benefits of the EU Eco-label", which can be downloaded from http://www.europa.eu.int/comm/environment/ecolabel/pdf/market_study/benefits finalreport_1104.pdf. These information will be useful e.g. for your corporate or internal communication. We are available for any question that you may have on the European Eco-label, and hope that you will make the best use of these tools. Yours sincerely, Cécile des Abbayes ........................................................................... Eco-label Helpdesk c/o BIO Intelligence Service 1 rue Berthelot 94200 Ivry-sur-Seine France Tel:+ 33 1 56 20 28 98 http://europa.eu.int/comm/environment/ecolabel e-catalogue: www.eco-label.com ...........................................................................


1 December 2005

APPENDIX II: NEWS

OCTOBER, NOVEMBER, AND DECEMBER NEWS 2005

News for October 2005

Awareness Workshop on the Implementation of the Eco-label Scheme

A two-day workshop is being held on 8-9 November 2005 by the Malta Standards Authority which is the Maltese competent authority responsible for receiving applications for the eco-label for products and services. It operates within the framework of the Malta and Environmental Management Systems initiative, co-funded by the European Union and the Maltese government. This workshop will include an introduction, an overview of

existing eco-labels, and a detailed presentation of the qualifying criteria and business benefits. The discussion will be led by Mr Robert Nuij, a senior environmental consultant to the Policy Management Group of the EU Eco-labelling Board and former policy analyst with the Directorate-General Environment of the European Commission, where he was involved in the establishment of product group criteria for the EU eco-label scheme. Mr Nuij will be assisted by a qualified person from a company that has achieved the eco-label. Subsequent to the workshop, tutorials and site visits will be organised to meet the needs of the participants, and further technical support will be available from the eco-label team. For more information contact [email protected] or telephone +356 21 378 180. Italian lab ready to perform eco-label tests for appliances

IMQ is an Italian company specialising in the testing and certification of products and management systems, especially for electric and electronic appliances. It is a notified body for the main

EC directives. Within this framework, IMQ has been authorized to carry out verifications under the EU Eco-label scheme. At the end of June, IMQ obtained the authorisation to perform Eco-label tests on the following products:

� Fridges � Washing machines � Dishwashers � Light bulbs � Televisions � Portable computers � Personal computers

IMQ is the first lab in Italy permitted to perform tests on so many products belonging to the appliance product category. It will certainly provide a good opportunity for appliance manufacturers to receive detailed information on the use of Eco-label. For further information, please contact: [email protected] or visit http://www.imq.it/ .

A Tool for Green Public Purchasing in the Netherlands

A green purchasing tool has been developed by SenterNovem, an agency of the Dutch Ministry of Economic affairs, and Stichting Milieukeur. It is intended for use by the Dutch authorities that have set clear goals for their green purchasing policy.

SenterNovem and SMK have developed the Sustainable Purchasing Menu to give government purchasers an instrument to include sustainability in purchasing processes. The menu was published at the end of July 2005 and can be found on SenterNovem’s website. Sustainability criteria are described at three levels of increasing sustainability for a number of product

groups: industrial clothing, concrete products, catering, company cars, printed matter, energy, park areas and road surfacing, hydraulic oils (lubricants), ICT hardware, public lighting, public bus transport, paper and cleaning services. The levels are ‘active’, ‘anticipatory’ and ‘innovative’. In the GPP menu the European Ecolabel (and other labels like Nordic Swan and Milieukeur) is sometimes mentioned by using parts of the criteria. Since it is not allowed to explicitly ask for eco-labeled products in a tender, the menu advises that the criteria of an Ecolabel can be copied into the tender, thus ensuring that the purchased products are sustainable. Green public purchasing by the Dutch authorities At the end of June, Dutch MP Ger Koopmans (CDA), submitted a proposal in response to a debate on waste and sustainable management. State secretary Van Geel of the Ministry of Housing, Spatial Planning and the Environment had set down the objective that sustainability should apply as an important criterion in 50% of government purchases. In his proposal Mr. Koopmans argued for higher ambitions. “I thought it was a weak proposal. By 2010 the government should be applying sustainability as a criterion in 100% of government purchasing. Then you’re not just talking about it, you’re actually doing something about it. State secretary Van Geel has now tightened his proposal. The agreement now between cabinet and parliament is that the government must report when a purchase is not sustainable. So, sustainability is now to be considered an important criterion, and if this does not happen then it must be reported to parliament.” Bureau for Purchasing and Tendering Southeast Brabant Martien Vromans, purchasing manager at the Bureau for Purchasing and Tendering Southeast Brabant (BIZOB) in Deurne says that purchasers in this organisation will definitely use the menu actively, “I see the menu as a support tool for our purchasers.” He commented, “BIZOB is a foundation set up at the end of 2003 by 10 small municipalities in the Eindhoven/ Helmond region. It aims to process purchase and tendering procedures collectively and to professionalize the purchase function. It is not a commercial bureau, but a functional operating department of the municipalities. In January, four more municipalities joined. We supervise the process for purchasing and tendering general and technical matters, and civil engineering services such as roads and bridges, for example. The purchasing function has often been fragmented within the municipalities but we are now combining things by putting a purchaser on location to supervise the process. By co-operating within the

municipalities we can combine and rationalise purchasing processes. Calls for tenders occur collectively for all 14 municipalities, which cuts costs and results in economies of scale.” Handy instrument Mr Vromans added: “The menu is a handy instrument for purchasers. We can use it in our initial discussions with so-called material experts such as staff in facility management. Material experts often have a somewhat limited view, focusing, for example, on price or convenience or doing business with the same supplier over the long term. With the menu in hand we can convince the material experts to also include sustainability as an important criterion. I will definitely see to it that purchasers on location have a printout of the menu in their briefcase. This is closely in line with our recent efforts to professionalize the purchasing process. Thanks to combined efforts and the support the purchasers offer on location, the 14 participating municipalities are able to purchase more carefully and efficiently.” Trend Over recent years the purchasing process in regional municipalities has changed. The specifications now also include a paragraph on the environment and sustainability. These elements are included in their assessments. Mr Vromans added: “I think the trend is that the municipalities will increasingly focus on sustainability criteria.” The complete menu can be found (in Dutch) on www.senternovem.nl/duurzaaminkopen/menukaart_DI/index.asp.

News for November 2005

European Quality and Flower Week in Poland – conference and promotion of the EU Eco-label On 9 November, in Warsaw, the Polish Centre for Testing and Certification (the Polish Competent Body) is organising a conference on “Quality in Europe – Innovation and transformation – the way to sustainability” as part of the European Quality and Flower Week. It is the first time that the EU Eco-label has featured at this event, which has been organised every year since 1995. Aimed at manufacturers and public authorities The aim of the conference is to familiarise manufacturers, distributors and public authorities with the ecological criteria and marketing tools that exist at the EU level. Manufacturers will be encouraged to design, produce and market environmentally-friendly products that meet high quality standards and offer superior safety and environmental performance. The attendees will receive a booklet in Polish containing shortened versions of the Eco-label criteria. Some promotional material on the EU Eco-label provided by the European Commission will also be distributed. Wide audience This will be the first promotion of the EU Eco-label on such a large scale in Poland. It targets Polish industry and public authorities and 1000 invitations have been issued. Since it is a combined event with other labels such as EMAS and ISO 14000, it gives an opportunity to promote the EU Eco-label towards all companies, including those already certified in other areas and familiar with the advantages of certification from an independent certification body. The EU Eco-label can help strengthen their competitive position still further and create new marketing opportunities.

Awards ceremony The day will end with an awards ceremony during which OKTIMA Sp. z.o.o. from Bydgoszcz in Poland will be awarded the EU Eco-label for four products in the All purpose cleaners and cleaners for sanitary facilities category and for three hand dishwashing detergents.

Australian wool adopts the EU Eco-label Australia’s leading industry identified with the EU Eco-label. Fifty percent of the Australian merino wool clip already complies with the EU Eco-label. CSIRO Textile and Fibre Technology, an Australian R&D organisation, is working with the wool industry to have the EU Eco-label criteria accepted as the export target for all wool to be processed in Europe. A key incentive is that EU eco-labelled wool will meet the International Plant Protection Convention (IPPC) reporting requirements for most wool scourers and topmakers, whose purpose is to secure common and effective action to prevent the spread and introduction of pests of plants and plant products and to promote measures for their control. This offers European wool processors unique opportunities to follow the lead of the Australian woolgrowers, for production of low environmental impact merino wool apparel. iZWool International Pty Ltd, the first company to be awarded the Flower for Merino fabrics

The Australian company iZWool International Pty Ltd, specialising in merino wool marketing and supply chain management, was first awarded the EU Eco-label in 2003 and was the world’s first Merino fabrics company to be certified.

Today, seven of its products comply with the EU Eco-label criteria and target the European and North American outdoor and adventure apparel market. Stuart Adams, managing director, commented: “Customers in our target markets are well educated about environmental issues and are willing to buy products they perceive as having value.” With the assistance of CSIRO, iZWool International Pty Ltd selected the EU Eco-label as a highly credible environmental standard. The feedback on the performance of the fabrics has been excellent. “This is tremendous progress for our company, and the Australian merino wool industry, in developing intelligent production solutions and sustainable “Eco” certified merino fabrics” said Stuart Adams, Managing Director, iZWool International Pty Ltd. Complying with the criteria A team approach was adopted to comply with the Eco-label. The procedure of complying with the Eco-label involved a complete audit of the Australian supply chain by CSIRO. The audit provided the guidance for compliance. Each member of the supply chain had to commit to changes, some significant and others minor, within their current production processes. In most cases the greatest change was to complete the relevant compliance declarations. In all, it took 12 months to get the first merino wool Eco-labelled jersey fabrics onto the market. Stuart Adams, managing director, added: “We believe merino wool is the most sustainable performance fibre available. We have adopted the EU Eco-label as we believe it will become the global standard for fabric production.”

News for December 2005

New web-based tool for textile applicants A new web-based tool – Flowertest - is now available for textile companies. This tool helps companies to check if their products comply with the European Eco-label criteria for textiles and which actions to take in order to comply. This tool does not replace an independent certification body that companies have to contact to apply for the Flower but acts as a guide to facilitate the reading of the criteria.

The Dutch Competent Body for the European Eco-label, SMK, has developed the Flowertest for textile companies under an EC funded project. With the Flowertest one selects only those criteria which are relevant for a

specific textile product. Moreover, Flowertest enables companies to look up which necessary actions they need to undertake in order to apply for the European Eco-label for textiles. Companies that are not interested in certification can use the tool as a reference to find out which aspects of their environmental performance they may improve on during their textile production process. The tool can be accessed on http://www.eco-label.com/flowertool/flowertest.html

2005 campaign promoting the Flower in France In November, a campaign was launched in France to promote the Eco-labels. It was organized by the Ministry of the Environment and Sustainable Development jointly with AFNOR, the French Competent Body, and the French Environmental Agency. Several major retailers selling EU Eco-labelled products participated in the campaign by putting up posters and giving prominence in their stores to their eco-labelled products. In total, 120 Auchan, 215 Carrefour, 60 Cora, and 175 Monoprix stores participated in the event. This year, EU Eco-labelled detergents were made a central focus, as this product group is enjoying growing success in France. The 2005 promotion campaign aims to raise awareness among consumers on the environmental implications of their shopping and encourage them to look out for the Flower. For this purpose, 800 000 brochures were handed out to consumers. A launch event for the 2005 eco-label promotion campaign took place in an Auchan store on the outskirts of Paris. Nelly Olin, the French Minister of the Environment, participated to see the prominence given to eco-labelled products by major retailers.

Nelly Olin, the French Minister of the Environment, in front of EU Eco-labelled detergents For more information, please visit www.ecologie.gouv.fr/ecolabels

Promotion of the EU Eco-label at Fairs The Marjolaine Fair In November, the Helpdesk participated in the Marjolaine which is France's largest fair dedicated to organic and ecological products. Companies exhibited products and services from the following categories: foods, drinks, publishing, well-being, green tourism, gardening, textiles, arts and crafts, and eco-products for the household. The Marjolaine Fair was fruitful in terms of the interest aroused, all producers requesting more information and willing to discuss their views and the feedback from customers. Stakeholders in tourist accommodation services were particularly interested.

Stand of a tourist accommodation stakeholder interested in the certifying process.

The Batimat Fair In November, the Helpdesk also participated in the Batimat Fair, meeting indoor paints and varnishes, as well as hard floor coverings, producers. The Batimat Fair is the Salon International de la Construction (International Construction Fair). The main conclusions are that producers are interested in a label promoting the environmental quality of their products. Paint producers especially recognised the importance of the Flower, confirming the success of the product group.


1 December 2005

APPENDIX III: MINUTES OF THE THIRD QUARTERLY MEETING

1 October 2005 EC – DG Environment

EU Eco-label Helpdesk – 10/2005 Minutes Quaterly Meeting

Mis en forme : AnglaisRoyaume-Uni

MINUTES OF THE THIRD QUARTERLY MEETING – 5 OCTOBER 2005

Participants KOUTROUMANI Athina CE DG ENV +32 2 299 0134 [email protected] DES ABBAYES Cécile BIO Intelligence Service +33 1 56 20 28 98 [email protected] HERMITE Corentine BIO Intelligence Service +33 1 56 20 28 98 [email protected]

1. Introduction

During the Third Quarterly Meeting, discussions on the 2005 Third Quarterly report and the 2006 Marketing Action plan went on. Updated versions of these two reports taking into account the different comments to be sent to the Commission.

2. Part 1 of the Quarterly Report: Varied Communication tasks

■ The EC stressed the need to finalise additions to the e-catalogue (translations of the back office, addition of the two new PG pages) and the retailers’ database. (On-going)

■ The example of the e-mail sent to new holders present in each Quarterly Report contains the Login and Password of a holder. It was decided that an updated version of all Quarterly Reports would be sent hiding these pieces of information. (Done)

■ A mail should be sent to CBs to remind them to complete the form detailing the Flower Week marketing activities for 2006 scheduled in every MS as mentioned in the minutes of last MMG meeting. (Done)

■ It was mentioned that the November news could contain an article on Australian i-merino wool industry which prones the EU Eco-label. (Done)

■ The launching event organised by Delhaize and Salveco mid-October should be included in the next issue of the Flower News (June 2006)

■ The Helpdesk made suggestions for additions to the notification form: the contact person is often a technical manager but for a better marketing of the EU Eco-labelled products on the e-catalogue, it would be nice to also have contact information on the marketing service of the awarded company.

■ The Helpdesk will send a mail to the EC with the pieces of information available concerning the need for up-dating the e-catalogue code, as identified by the Helpdesk (Done). This will also be mentioned in the final report.

2 October 2005 EC – DG Environment

EU Eco-label Helpdesk – 10/2005 Minutes Quaterly Meeting

Mis en forme : AnglaisRoyaume-Uni

3. Part 2: Implementation of the Promotion Action Plan

3.1. INFORMATION MATERIAL

■ The Helpdesk will send an updated version of the GPP leaflet and presentation to the EC including the remarks of DG MARKT. (Done)

■ The remaining factsheets (refrigerators, portable and personal computers in English) should be finalised the soonest possible. (Done)

■ Remaining 2000 brochures will be printed: hard floor coverings in French, tourist accommodations (EN), campsites (EN), consumers (EN). (Done)


■ The Helpdesk will contact Jose-Jorge Diaz del Castillo to ask for details on the use of eco-label criteria in GPP. (To be done by end 2005)

■ Jill Michielssen will be contacted to see who her contact person within ICLEI is. (Done) ■ Follow up with all the GPP networks has to be finalised. (On-going) ■ If the Helpdesk can share a booth (for example with Bionat) at the Marjolaine fair, the Helpdesk will

be present one day at the beginning of the fair when there are the most visitors. If this is not possible, the Helpdesk will go to the fair later in the week when the exhibitors have more time to discuss the EU Eco-label. (Done)

■ The Helpdesk will try to share a booth at the batimat Fair. If this is not possible, the helpdesk will go as a visitor. The Helpdesk will finalise the hard floor coverings brochure in French for this event. (Done)

■ AEDT will be contacted to obtain the statistics for the European Service Pass. (To be done by end 2005)

3.3. ANY OTHER BUSINESS

■ There was a discussion on the development of GPP in the Netherlands. By 2010, Dutch national authorities will have to use GPP in all of tenders. If they do not fulfil this obligation, an explanation to Parliament will have to be given. A tool was developed to help Dutch authorities use GPP. The Menukaart is installed on a pilot basis with 13 ptroduct groups but will be extended to 32 product groups. The EU Eco-label criteria are shown as an example for some product groups. The helpdesk mentioned that the Dutch CB had sent them an article on this subject which will be put in the October news. (Done)

■ 2005 Budget realisation to be reviewed. (Done) ■ The specifications for the retailers’ e-catalogue structure were discussed. An updated version to

be confirmed with Active-up and finalised by the Helpdesk will be sent to the EC. (Done)


1 December 2005

APPENDIX IV: 2006 MARKETING ACTION PLAN

European Commission DG Environment

Operation of the European Eco-label Helpdesk for the Support and the

Promotion of the EU Eco-labelMarketing Action Plan for 2006

September 2005

Contact BIO INTELLIGENCE SERVICE SAS

Véronique Monier - Cécile des Abbayes – Corentine Hermite

Tel: +33 1 56 20 28 98

Mails: [email protected]

[email protected]

[email protected]

2 September 2005 EC – DG Environment

EU Eco-label Helpdesk – 2006 Promotion Action Plan

Content

Introduction.......................................................................................................................................................... 3 1. Horizontal actions .................................................................................................................... 4

1.1. Information tools ................................................................................................................................... 4 1.1.1. The e-catalogue ....................................................................................................................................................4 1.1.2. E-mail news alert for holders .................................................................................................................................7 1.1.3. Flower newsletter ..................................................................................................................................................7 1.1.4. Fact Sheets and other leaflets...............................................................................................................................8

1.2. Contact with stakeholders .................................................................................................................... 9 1.2.1. Public purchasers..................................................................................................................................................9 1.2.2. Eco-citizens .........................................................................................................................................................11 1.2.3. Retailers ..............................................................................................................................................................11

2. Product group specific actions............................................................................................. 12 2.1. Cleaning products............................................................................................................................... 12 2.2. Textiles ............................................................................................................................................... 13 2.3. DIY (France) ....................................................................................................................................... 14 2.4. Printed paper...................................................................................................................................... 15

3. Flower Week 2006................................................................................................................... 16 Appendix 1- Modifications in the e-catalogue to include the new eco-labelled services .................................... 17 Appendix 2: Example of Eco-label Holder News Alert ....................................................................................... 19



INTRODUCTION

The marketing strategy recommended for the development of the Flower and eco-labelled products is described in a document entitled Promotion Action Plan realised by BIO Intelligence Service in February 2004 and serves as a framework for the Helpdesk marketing activities over the 2004-2006 period.

This report is a proposal for the Helpdesk marketing activities for 2006. This plan will be discussed with the European Commission for validation.

The objectives of 2006 marketing activities are the same as the other years:

the increase of the number of eco-labelled articles,

the increase of the visibility of the Flower in MSs,

the increase of the awareness of producers and retailers,

the recognition of the logo by consumers.

The promotion action plan for 2006 can be divided into 4 important parts: production / finalisation of information tools, targeted marketing activities in the fields where the development of the EU Eco-label has high potential, assistance to the MMG for the preparation of the Flower Week 2006, and covering horizontal areas of marketing.

Production / finalisation of information tools

It is important that at the end of the 3-year Eco-label Helpdesk contract, the EC disposes of a wide range of communication tools, enabling to concentrate on marketing activities in the following years. That is why an important part of this action plan focuses on the e-catalogue, in order to make it as user-friendly as possible for consumers, holders and retailers, and on finalisation of the production of brochures (set of product group fact sheets, and other printed material).

Targeted marketing activities

The Helpdesk suggests implementing marketing activities in horizontal issues where the development of the EU Eco-label appears the most promising: green public procurement, eco-citizens, retailers’ private labels; and also at an EU level marketing activities related to specific product groups: cleaning products, textiles, printed paper, and hard floor coverings, paints and soil improvers in France.

Flower Week 2006

The activities related to the Flower Week 2006 were discussed during the MMG meeting, on September, 26th 2005.

The different marketing activities planned for 2006 are detailed in the following chapters.



1. Horizontal actions

Horizontal actions are actions common to all product groups, aiming at increasing the visibility of the Flower and the demand for eco-labelled products.

The proposed horizontal actions for 2006 consist in:

Finalising the set of information tools necessary to communicate about the Flower towards consumers, producers, retailers and holders,

Increase the demand for eco-labelled products from meeting public purchasers

Maintain contact with retailers

1.1. INFORMATION TOOLS

The information tools cover the e-catalogue www.eco-label.com, the web news, the Flower newsletter, and different leaflets / fact sheets.

1.1.1. THE E-CATALOGUE

The e-catalogue is a very important communication tool towards consumers, since it is available in 11 language versions and includes a search engine enabling consumers to find eco-labelled products in their country (it also helps public purchasers identify the size of the market of their potential suppliers). In 2005 statistics show an average of 230,000 hits received per month, corresponding to almost 10,000 visits per month.

It is essential to make it as user-friendly as possible to European consumers, that is why the Helpdesk suggests implementing 5 different actions in 2006:

- Translations of both front office and back office in the 8 languages of new EU Member States,

- Modifications to include the new eco-labelled “services” (presently tourist accommodation and campsite),

- Addition of 3 new product group pages (maintenance of the e-catalogue)

- Addition of the consumer Info-Kit brochures online the product groups page of the e-catalogue

- Maintenance of the tool for textile applicants.



Marketing Activities for 2006 When

Translations of both front office and back office in the 8 languages of the new EU Member States

It is important to make the e-catalogue available to all European consumers, especially now that there are EU Eco-label licensees in new Member States. The Helpdesk suggests translating both front and back offices of the web site in the 8 languages of the new MSs: Czech, Estonian, Latvian, Lithuanian, Hungarian, Polish, Slovakian and Slovenian. The front office is the public part of the web site, where consumers have access; the back office is the private part of the web site, where holders and retailers can update/modify the information related to their products. Translations will be provided by CBs or the EC, and the Helpdesk will take care of the IT work. These translations will be done when the other actions related to the e-catalogue are implemented. Option: The Maltese translation of the front office and the back office could be put online the front office and the back office, should the budget be made available – to be decided in autumn 2006.

End 2006

Update the product group pages The e-catalogue includes pages presenting the different product groups, available from the “product categories” page. Considering that there will be 3 new product groups in 2006 (soaps and shampoos, printed paper and heat pumps), it is necessary to add the corresponding product group pages.

2006

Addition of the consumer Info-Kit brochures online the e-catalogue In a previous draft of this Marketing Action Plan, the Helpdesk had mentioned that putting the consumer Info-Kit brochures online the e-catalogue on every1 product group page for every language version represented a global budget of 5000 euros, which was too high. Considering this is a priority action for the EC, the Helpdesk suggests putting all the consumer info-kit brochures online for downloading on the common “Product categories” page. Because the e-catalogue web site is not dynamic, this represents putting ‘manually’ 12 brochures * 19 languages = 228 links, with an estimated budget of 2500 euros.

2006

1 There are actually 12 consumer Info-Kit brochures for 23 product groups. But the idea was that on every product group page, the consumer would find the corresponding info-kit brochure, meaning a given brochure could be found several times on the web site.



Modifications to include the new eco-labelled ‘services’ As discussed with the EC during the year 2005, the structure of the e-catalogue is not adapted to the new eco-label services, i.e. tourist accommodations and camp sites. For example, the database is made for ‘manufacturers’ proposing ‘products’, and these terms are not appropriate to services. General modifications in the Product and Manufacturer pages are needed. The new layouts would be common to every future eco-labelled service. In order to be as cost-efficient as possible, the Helpdesk suggests modifying only the labels of the web site, changing ‘product’ to ‘product/service’ and ‘manufacturer’ to ‘manufacturer/service provider’. This enables to avoid working on changing the code, which is expensive. The corresponding modifications are enclosed in Appendix 1.

Beginning 2006

Maintenance of the tool for textile applicants A web based tool for textile applicants was produced within a EC contract in 2005. This tool will be hosted on the e-catalogue and will be made available on the Europa website for the EU Eco-label by the end 2005. Following a request of the EC, the Helpdesk will take care of its maintenance. A budget of 1000 euros will be allocated to this maintenance in 2006. If it happens that there was no need to use it by the end 2006, the Helpdesk will use this budget to print brochures (for example 2000 fact sheets).

2006



1.1.2. E-MAIL NEWS ALERT FOR HOLDERS


Creation of an email news alert for holders It has been repeated during MMG meetings and observed during fairs that some eco-label holders do not feel informed enough on the activities of the EU Eco-label team and competent bodies for the development and the promotion of the European Eco-label. As discussed in the MMG meeting of 26 September, the Helpdesk suggests creating an email News Alert service specifically targeting holders. This News Alert would be sent on a monthly basis to every Eco-label holder and would contain the Eco-label web news, information on new holders, statistics, and upcoming fairs and events. Holders would have the possibility to add colleagues to the mailing-list or to unsubscribe. A suggestion of email News Alert is enclosed in Appendix 2.

Beginning 2006

1.1.3. FLOWER NEWSLETTER

Two issues of the Flower newsletter will be produced in 2006, as planned in the Technical Annex of the contract. The quantities printed need to be modified though, since the size of the mailing-list for English version has increased.

Instead of 1000 copies of each language version (English, French, Italian, Spanish and Greek), the Helpdesk needs printing:

- 3000 English copies

- 700 copies of the other languages

i.e. a total of 5800 copies per issue, instead of the 5000 scheduled.



1.1.4. FACT SHEETS AND OTHER LEAFLETS


Production of the remaining product group fact sheets In 2005 the Helpdesk initiated the production of fact sheets describing the Eco-label criteria per product group, targeting producers and retailers. In 2006 this set of fact sheets will be completed : The 10 remaining product group fact sheets will be produced in English: dishwashers, light bulbs, televisions, vacuum cleaners, washing machines, copying paper, printed paper, bed mattresses, soil improvers and lubricants.

Beginning 2006

Production of print files for the translations of the fact sheets produced in 2005 and the consumer and purchaser leaflets

At the end 2005, the EC will translate the existing 15 fact sheets (all purpose cleaners, camp sites, detergents for dishwashers, footwear, general marketing brochure, hand dishwashing detergents, hard floor coverings, tourist accommodations, laundry detergents, paints, personal computers, portable computers, refrigerators, textiles and tissue paper) and the consumer and GPP leaflets into the 19 other languages of the EU. These translations will be provided in Word format. In order to produce print files (EPS and high resolution PDFs), it is necessary to transfer these translations to Illustrator2. It takes approximately 20 minutes to cut and paste all the text fields of a Fact Sheet from Word to Illustrator, adjust the design of the brochure to the various lengths of the texts in the different languages, do the final check and produce the EPS and high resolution PDF files. There are 17 brochures3 * 18 languages4 = 306 non – English brochures of which 12 are already done (all purpose cleaners, detergents for dishwashers, footwear, general marketing brochure, hand dishwashing detergents, hard floor coverings, laundry detergents, paints, textiles, and tissue paper in French and camp sites and tourist accommodations in German) so there remains 293 brochures, so this represents 12.25 days for producing the print files. This work will be done by an assistant beginning 2006.

Beginning 2006

Printing The Helpdesk plans to print 10,000 fact sheets in 2006. 2006

2 It is possible to produce PDF files from Word documents, but these will be low resolution files, that printers cannot use. 3 15 Fact Sheets + 1 GPP leaflet + 1 Consumer leaflet 4 English versions are already available, as well as FR or DE versions for 12 brochures.




1.2.1. PUBLIC PURCHASERS

Actions towards public purchasers will include activities both at EU and national level (France).


Inform network of Eco-cities The Helpdesk contacted 4 different networks of Eco-cities in 2005 to see if they would be interested in spreading information to their members about the use of EU Eco-label criteria in call for tenders, in order to do green procurement. The possible actions that could be implemented with these networks are the following: put a link on their web site to the Eco-label web site, write an article in their newsletter, produce a success story with them, and do a presentation during a meeting of the members of the network.

- Eurocities - http://www.eurocities.org/. EUROCITIES is the network of major European cities. Founded in 1986, the network brings together the local governments of more than 120 large cities in over 30 European countries. EUROCITIES provides a platform for its member cities to share knowledge and ideas, to exchange experiences, to analyse common problems and develop innovative solutions, through a wide range of Forums, Working Groups, Projects, activities and events. The Helpdesk is in contact with Ms Silke Moschitz. At this stage the Helpdesk does not know if it will be able to implement actions in 2006 with Eurocities but the first contact was positive and possible actions will be discussed in October 2005.

- ACRR (Association of Cities and Regions for Recycling) - http://www.acrr.org/. The ACRR is an International Network of local and regional authorities throughout the European territory and beyond. The association aims to promote the exchange of information and experiences on municipal waste management, and particularly on the prevention at source, recycling and recovery. The Helpdesk is in contact with Mr Francis Radermaker, who is very interested in communicating about Eco-label and GPP to the members of ACRR. Nothing is decided at this stage, but actions are very likely to be implemented with them in 2006.

- CEMR (Council of European Municipalities and Regions) – http://www.ccre.org. CEMR is the largest organisation of local and regional government in Europe; its members are national associations of towns, municipalities and regions from over 30 countries. Together these associations represent some 100,000 local and regional authorities. The Helpdesk is in contact with Mr Sylvain Chevassus, who is very interested in communicating about Eco-label and GPP to the members of CEMR. Nothing is decided at this stage, but actions are very likely to be implemented with them in 2006.

- ICLEI (Local Governments for Sustainability) – www.iclei.org. ICLEI is an international association of local governments and national and regional local government organizations that have made a commitment to sustainable development. More than 470 cities, towns, counties, and their associations worldwide comprise ICLEI's growing membership. ICLEI works with these and hundreds of other local governments through international performance-based, results-oriented campaigns and programs. The Helpdesk is in contact with Mr Peter Defranceschi, from the Eco Procura department. At this stage, the Helpdesk does not know if it will be possible to implement actions in 2006 with ICLEI.

The time allocated to this activity (5 days) does not allow doing all the listed actions. If it happens that all of them are feasible, the Helpdesk will discuss with the EC how to prioritise them.

2006




Contact with Ms Jill Michielssen (in charge of GPP issues within the EC)

In 2006 the Helpdesk plans to work on activities related to GPP with Ms Jill Michielssen. These activities are:

- Update of the PowerPoint presentation about the use of eco-label criteria in GPP approaches created in 2005.

- Presentation about the use of EU Eco-label criteria in GPP during one of the five workshops (Spain, Greece, Italy, Portugal or Ireland) scheduled in another project of DG Env related to GPP

- Organisation and minutes of a meeting of CBs with GPP experts as an extension of a MMG meeting

If the meeting of CBs and GPP experts cannot be organised, the Helpdesk will discuss with the EC how to reallocate the corresponding time.

2006

Participation to the “Salon des Maires” 2006 The “Salon des Maires” is a fair gathering almost 50,000 French elected representatives and local decision-makers, together with partners and suppliers specialized in the management and development of local communities. There are different thematic sectors, including « Environment and Energy ». This fair usually has important media coverage on TV, radio and the press. The Helpdesk suggests having a booth during 3 days at this fair to inform directly elected representatives on how they can easily implement green procurement if they use eco-labels. A specific poster based on the Toolbox, but in French, and announcing “Green Procurement is easy with the Flower” will be produced and printed for the occasion. The Helpdesk will try to have an active role in this fair, for example to do a presentation about the use of Eco-label criteria in GPP. The date of 2006 edition of the fair is not known yet; however considering that 2005 edition is in November, it is likely to be at a similar time. www.salondesmaires.com

Probably November

2006



1.2.2. ECO-CITIZENS

Eco-citizens are consumers concerned by the protection of the environment, who buy occasionally organic, natural or fair trade products. They are the potential purchasers of eco-labelled products.

They will be reached through the action for DIY products (cf 2.3. ).

1.2.3. RETAILERS

Retailers are key stakeholders for the development of eco-labelled products: many companies ask for the EU Eco-label because of a demand from retailers. They also offer visibility for eco-labelled products on their shelves.

Retailers will be reached at PLMA fair (cf 2.1. ), and through the activity described below:


Meeting with Eurocommerce As requested by the EC, the Helpdesk plans to do a presentation during one meeting with Eurocommerce.

2006

Supporting the Retailer Database of the e-catalogue It will be necessary to implement a follow-up with retailers to have them fill information about their products in the e-catalogue database.

- The Helpdesk will work with AFNOR for France and will ask AFNOR for contact details in order to get in touch with French retailers (Leroy-Merlin, Carrefour, Cora, Auchan, and Monoprix) to present the project and ask for information.

- The Helpdesk will explain the work to CBs during a MMG meeting and ask them for support in their country.

2006



2. Product group specific actions

The Helpdesk will focus its product-specific actions on 3 product families:

- Cleaning products: laundry detergents, all purpose cleaners, hand dishwashing detergents, dishwashing tablets and tissue paper

- Textiles

- DIY (Hard Floor Coverings, Paints and Varnishes and Soil Improvers)

- Printed Paper

2.1. CLEANING PRODUCTS

Considering that the participation of the Flower to PLMA fair in 2005 generated an important interest amongst SMEs and retailers (116 contacts made), the Helpdesk recommends participating in 2006 again.

The product groups covered by PLMA fair are laundry detergents, all purpose cleaners, hand dishwashing detergents, dishwashing tablets and tissue paper.


Participation to PLMA fair in Amsterdam on 30 and 31 May 2006 The Helpdesk suggests having a booth at next PLMA fair, in order to continue the promotion of the Flower towards retailers and SMEs producing cleaning products for private brands. This activity includes: - Sending an email before the fair to all exhibitors producing cleaning products, to announce the presence of the Flower, - Presence of 1 person from the Helpdesk and 1 person from Stichting Milieukeur at the Eco-label exhibit stand during 2 days (one person at the stand to meet retailers; one person going from stand to stand to meet producers), - Follow-up of the fair: emails or personal phone call to every contact made (who was interested in the Flower) - Article to PLMA newsletter and press release.

30 – 31 May 2006



2.2. TEXTILES

In 2006, the Helpdesk suggests focusing the marketing activities for textiles on producers of working clothes. The Flower is very successful in this sector in Denmark. The Helpdesk will work on reproducing this success in another country.

This activity is detailed below.


Produce a success story about EU eco-labelled working clothes in Denmark

The Flower has a great potential of development amongst producers of working clothes. Producers can see it as an added value to their clothes, differentiating their offer from the one of their competitors. Purchasers of eco-labelled working clothes can be interested in buying eco-labelled clothes in the framework of their CSR or SME, or to improve their image amongst their employees. In Denmark 7 producers of working clothes have the Flower (Klopman International Ltd, Kansas Danmark Ltd, Praxis Herning Ltd, Engel Workwear, Danicare A/S, Kentaur A/S, Viking Rubber). We will interview them, as well as the Danish CB, in order to understand why the Flower is so successful amongst Danish producers of working clothes and how to reproduce this in other MSs. A report describing this success story and recommendations for a marketing strategy targeting producers of working clothes based on the Danish experience will be produced.

Beginning 2006

Test this marketing strategy targeting producers of working clothes in another European country

The marketing strategy towards producers of working clothes based on the Danish experience will be tested in another European country. The Helpdesk suggests Sweden (7 textile holders) or France (9 textile holders). At this stage it is difficult to schedule precisely what actions will be the most appropriate to do. However, the Helpdesk plans to contact at least 5 companies purchasing uniforms or specific working clothes, and 5 companies producing working clothes to inform them about the marketing/image benefits of using/producing eco-labelled clothes.

Once the success story is produced

NB: Due to budget constraints, the Helpdesk does not plan to renew the contract with AEDT allowing having the Flower logo on the European Service Pass web site (www.europeanservicepass.com). However the Helpdesk recommends keeping this possibility in mind for future marketing activities, since the potential of publicity amongst textile producers from this link is high.



2.3. DIY (FRANCE)

Following a recommendation from the EC, the Helpdesk plans to do a marketing activity towards producers of hard floor coverings, paints and varnishes and soil improvers in France in 2006. This activity will also enable to reach eco-citizens.


Stand at Ecobat fair in Paris from 17 to 20 March 2006 There is a great potential for the development of ecological housing in France, especially with the development of French HQE (Haute Qualité Environnementale) green building programme. Citizens feel more and more concerned by the potential impacts on their health of products they use in their house. This is why paints and soil improvers are quite successful product groups in France. Many fairs for eco-citizens have a hall dedicated to ecological building in France. As these halls are very successful, a fair especially dedicated to ecological building was created a few years ago in Paris: the Ecobat fair. There were about 100 exhibit stands at last year edition. This is quite a small fair, but the exhibitors and the visitors of this fair are the exact target group for the EU Eco-label. Moreover this fair is held during a week-end, ensuring many citizens are able to come. That is why the Helpdesk suggests trying to share a booth with AFNOR at next edition of this fair in March 2006, to reach both producers of green paints, hard floor coverings and soil improvers, and meet eco-citizens. At this stage it is not known if it will be possible to cooperate with AFNOR. If AFNOR cannot share a booth, then the Helpdesk will have a booth and spend the whole 4 days on the fair. If AFNOR can, the Helpdesk will spend less days and see with the EC how the corresponding budget could be reallocated, for example for activities related to textiles. . http://www.spas-expo.com/

17 to 20 March 2006



2.4. PRINTED PAPER

Printed paper is a new product group with a scheduled adoption of criteria in 2006.


Opening session about printed paper during an appropriate fair in Europe

Following a request from the EC, the Helpdesk plans to do an opening session about printed paper in a given fair in 2006. At this stage it is difficult to assess which kind of fair (about books, communication, edition…) in which country will be the most appropriate. This will be studied beginning 2006 (the Helpdesk will get in touch with the interested CBs). The launching event will include:

- presentation of the CB - presentation of the criteria - award ceremony - press releases - inviting journalists / local press

The Helpdesk will not have the budget to have a stand on the fair. It is scheduled that the Competent Body or another marketing consultant working with the EC Eco-label team will take care of it.

Autumn 2006



3. Flower Week 2006

The Helpdesk will collaborate with the EC and the MMG for the Flower Week 2006, in order to produce and disseminate information about the various scheduled actions. The Helpdesk will:

- produce articles about the different activities scheduled in the participating Member States

- create a press kit in English about the event

- do press activities at EU level (distributing information to NGOs and consumer organisations)

4 days are necessary to implement this activity.



APPENDIX 1- MODIFICATIONS IN THE E-CATALOGUE TO INCLUDE THE NEW ECO-LABELLED SERVICES

1 Introduction

The www.eco-label.com web site, green store of eco-labelled products, was designed when the EU Eco-label was only dedicated to products. However since 2 years now, the label covers services too. The labels of the different fields of the site are not adapted any more, and need to be modified.

NB: both front office and back office will be available in 11 language versions when the modifications will be done.

2 Back office

2.1 Page “SuperUserAdmin”

Replace everywhere “Product” by “Product / Service”.

Replace everywhere « Manufacturer » by « Manufacturer / Service provider »

2.2 Page « UserAdmin »

Replace everywhere “Product” by “Product / Service”.

2.3 Page “FormManufacturer”


Replace “Eco-label products” by “Eco-label products / services”.

2.4 Page « FormProduct »

Replace everywhere « Product » by « Product / Service »


Replace « Retailers list » by « Retailers list (for products) ».

2.5 Pages Edit et Delete

In these pages, replace everywhere « Product » by « Product / Service » and « Manufacturer » by « Manufacturer / Service provider ».



3 Front office

3.1 Menu

Replace, under « information », « Product categories », by « Product / Service categories »

Replace, under “search”, “A product”, by « A product / service »

Replace, under “search”, “A manufacturer”, by « A manufacturer / service provider »

3.2 Page “Search a product”

Replace the title “Search a product” by « Search a product / service »

Replace « You are looking for products (…) by « You are looking for products/services (…) »

Replace « In product category » by « In product/service category »

Replace « Any manufacturer » by « Any manufacturer / service provider »

In the results of a research:

Replace the title of column « Product » by « Product/Service ».

Replace « Manufacturer » by « Manufacturer / Service provider ».

3.3 Page “Search a manufacturer”

Replace the title “Search a manufacturer” by « Search a manufacturer / service provider »

Replace « You are looking for manufacturers (…) by « You are looking for manufacturers / service providers (…) »

Replace «Manufacturing products in » by « Providing products / services in »

In the results of a research:

Replace the title of column « Manufacturer » by « Manufacturer / Service provider ».

3.4 Page « Detailed Product »

Replace the title « Detailed Product » by « Detailed Product / Service ».

Replace « Product name » by « Product / Service name ».

Replace « Manufacturer » by « Manufacturer / Service provider ».

Replace « Retailers list » by « Retailers/Tourism agents list ».

3.5 Page « Detailed Manufacturer »

Replace the title « Detailed Manufacturer» by « Detailed Manufacturer / Service provider ».

Replace “Eco-label products” by “Eco-label products / services”.

Replace “Product sold by this manufacturer” by “Product / Service provided by this company”

Replace “Products” by “Products / Services”



APPENDIX 2: EXAMPLE OF ECO-LABEL HOLDER NEWS ALERT

January 2006, Issue 0000

IN THIS ISSUE

Mourne launches new sustainable tourism manual for businesses In the UK, one of Northern Ireland’s most beautiful regions has launched a pack about sustainable tourism for local businesses, which sets the European Eco-label for tourist accommodation in the context of a sustainable tourism strategy.

Opening session on the Eco-label at the Camp Ground fair in Friedrichshafen An opening session on the European Eco-label for camp site services will be held at the Camp Ground fair in Friedrichshafen, Germany, on 15th September.

Workshop on “the EU Eco-label and the development of sustainable tourism: operational implementation in tourist accommodation services” As part of the Sustainable Hotels in Mediterranean Islands and Area ptofect, a workshop will be held to present on-going initiatives relative to the implementation and promotion of the EU Eco-label for tourist accommodation.

Statistics / New Holders

Agenda Information on upcoming fairs and events.

IN THIS ISSUE

MOURNE LAUNCHES NEW SUSTAINABLE TOURISM MANUAL FOR BUSINESSES

In the UK, one of Northern Ireland’s most beautiful regions has launched a pack about sustainable tourism for local businesses, which sets the European Eco-label for tourist accommodation in the context of a sustainable tourism strategy.

www.europa.eu.int/ecolabelwww.eco-label.com

[email protected]

Eco-label Holders News Alert



Mourne in Northern Ireland attracts tourists from around the world who come to enjoy its beautiful scenery and wildlife, engage in outdoor activities and explore its famous mountains. Now the Mourne Area of Outstanding Natural Beauty has published a Sustainable Tourism Manual for local businesses.

The manual provides practical advice and guidance on all aspects of operating a sustainable business in an area where tourism is the major industry, and explains what the Eco-label for tourist accommodation can offer as part of such an approach. The manual was launched in June 2005 in Warrenpoint on the

shores of Carlingford Lough at a successful event for local businesses, involving expert speakers from France, Germany and the UK.

European involvement

The manual is the idea of the Mourne Heritage Trust, which has produced it in conjunction with the Europarc Federation, the umbrella body for protected areas across Europe. The manual has been funded through the Natural Resource Rural Tourism Initiative, which forms part of the EU Programme for Peace and Reconciliation in Northern Ireland.

Tony Gates, Chief Executive of the Trust, explained: “The Mourne Area of Outstanding Natural Beauty was awarded the European Charter for Sustainable Tourism in Protected Areas in August 2003, in recognition of the adoption of a sustainable approach to the development of tourism in the area. To further develop the Charter in line with the recommendations of the Europarc Federation, we are now endeavouring to involve tourism businesses throughout the Mourne area in making their individual contribution.”

A tool kit for business

He added: “The Sustainable Tourism Business Manual will provide a tool kit for tourism businesses to help green their operations. We hope that this will lead to more and more businesses within Mourne engaging with accreditation schemes such as the Ecolabel scheme which will contribute to the overall environmental, economic and social sustainability of our tourism industry now and into the future.”

Sustainable tourism is one of the Heritage Trust’s four priorities, the others being natural environment enhancement and protection, visitor management and visitor services, and built and cultural heritage.

Charter Park status

Mourne’s spectacular scenery was first officially recognised when it was first designated as an Area of Outstanding Natural Beauty in 1966.

It developed its own Sustainable Tourism Strategy in 2002, and in 2003 the area became the first protected area in the British Isles to be awarded Charter Park status under the European Charter for Sustainable Tourism in Protected Areas.

For more information, contact Camilla Fitzpatrick, Sustainable Tourism Manager, Mourne Heritage Trust at [email protected] or visit http://www.mournelive.com/sustainabletourism/topics/index.asp .

OPENING SESSION ON THE ECO-LABEL AT THE CAMP GROUND FAIR IN FRIEDRICHSHAFEN

An opening session on the European Eco-label for camp site services will be held at the Camp Ground fair in Friedrichshafen, Germany, on 15th September. Speakers from the European Commission Eco-label team, German public authorities and camp site owners will present the benefits of the EU Eco-label for tourism.

To download the invitation (English and German) to this event, please click here.



More information can be found on http://www.camp-ground.de/html/de/

WORKSHOP ON “THE EU ECO-LABEL AND THE DEVELOPMENT OF SUSTAINABLE TOURISM: OPERATIONAL IMPLEMENTATION IN TOURIST

ACCOMMODATION SERVICES” As part of the Shmile project (Sustainable Hotels in Mediterranean Islands and Area), a workshop will be held in Sophia Antipolis (France), on 28th October. The objective is to present on-going initiatives relative to the implementation and promotion of the EU Eco-label for tourist accommodation and enable different stakeholders to share their experience.

Speakers include different representatives from AFNOR (French Competent Body), UNEP (United Nations Environment Programme), ADEME (French Environment

Agency), the French government, ACCOR hotels, NGOs, etc.

Two other workshops are scheduled to take place in Italy (4th November) and Greece (6th November, to be confirmed).

More information can be found on www.shmile.org Download the workshop invitation and programme (French).

STATISTICS / NEW HOLDERS

Companies with the Ecolabel - by product group - September 2005

0 1 1

46

20

13

6 711

1

67

96

0 0

23

14

1 3

28

0 1

9

05

1015202530354045505560657075

Washing m

achines

Dishw

ashers

Refrigerators

paints / varnishes

Soil improvers

Tissue paper

Copying paper

Dishw

ashing Detergents

Laundry detergents

Lightbulbs

Textile products

Footwear

Bed M

attress

Personal Com

puters

Portable C

omputers

All-purpose & sanitary cleaners

Hand dishw

ashing detergents

Televisions

Hard Floor C

overings

Tourist Accomm

odation Service

Vacuum C

leaners

Lubricants

Cam

p Site Service



Companies with the Ecolabel - by country - September 2005

11

4

0 1

12

53

0

1417

3

50

1 0 0

61

0 0 0 0 0

11

31

5

15

0 0

5

02468

10121416182022242628303234363840424446485052545658606264

AT BE CY CZ DE DK EE EL ES FI FR HU ICE IE IT LIE LT LV LX MT NL NO PL PT SE SI SK UK

New holders: (list of new holders of the month)

AGENDA (agenda of scheduled fairs and events)

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