bibliotheca libraryconnect · strategic initiatives and staffing levels is critical to the success...
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bibliotheca libraryConnect.com
Get the most out of your bibliotheca library solutions
It’s important to ensure that your library staff can work efficiently, find the answers they need
and feel confident about the technology solutions your library has invested in. All bibliotheca
customers can explore training videos, access detailed product guides and manage helpDesk
support cases free of charge at libraryconnect.com. Libraries now have more capabilities and
tools at their fingertips than ever before.
Maximizing the use of staff time and making data driven decisions that shape library services,
strategic initiatives and staffing levels is critical to the success of any library. For libraries looking
to further streamline their workflow and visibility, an annual subscription to libraryConnect devices
provides powerful tools to manage and configure library equipment remotely as well as provide
aggregated reports from one central location.
selfHelp | View and download a wealth of
self-help training materials, including videos and
user guides
downloads | Gain greater product insight
through detailed documentation across our entire
solution range
helpDesk portal | Create, view and update
support cases, view current status of service
contracts and update library contacts with ease
devices* | Remotely configure solutions, view
aggregated reporting, diagnose and correct
solutions issues quickly and schedule custom alerts
* Annual subscription fee required to access libaryConnect devicesRequires cloudLibrary content module
libraryConnect.com
cloudLibrary Content
Aquisition Tool (CAT)
libraryConnecthelpDesk portal
libraryConnectdevices
libraryConnectselfHelp
libraryConnectdownloads
libraryConnectuser
management
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libraryConnect™ devices
Configure and troubleshoot equipment from a central location
East Branch West Branch
Libraries can replicate software configurations across multiple devices, branches or an entire
system. Using powerful configuration tools, users can apply workflow changes, appearance
customizations and more.
Dynamic and visual tiles allow libraries to view key information on their devices such as OS version,
device type, location and serial number. In addition, they can view custom configurations, create
a snapshot of an instance, and clone configuration settings to other devices. This maximizes staff
time by removing the need to configure each device at its physical location.
Manage marketing promotions remotelyUsing configuration tools, adminstrative users can update
selfCheck library promotions across specific branches or
the entire system.
Good
selfCheck 10002 minutes ago
Off
selfCheck 100015 minutes ago
Uncertain
selfCheck 100030 seconds ago
Warning
flex AMH5 minutes ago
Error
RFID gate premium30 minutes ago
Disabled
RFID gate premium2 days ago
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libraryConnect™ devices
Create custom reports and view aggregated statisticsData within libraryConnect devices is updated every couple of minutes, ensuring decision-makers
have the most up-to-date information when viewing tables of consolidated transactions and
graphical reports. With more detailed, concrete data; libraries are able to make informed, data-
driven decisions that shape library services, strategic initiatives, staffing levels and more!
Users can view, refresh, edit and delete reports, as well as schedule them to show up directly in
their email inbox in a variety of formats, to stay on top of the data that drives their daily decisions.
Typical reports that can help library leadership:
Typical reports that can help branch level staff:
Total selfCheck transactions over a given period to visualize self-service trends
Gate counts show peak visitor patterns to help allocate staff accordingly
Alarm triggers to see what items were not properly checked out (RFID gates only)
Payments transaction report to facilitate financial reconciliation
Detailed activity of logins, items borrowed, items returned and when reading recommendations are displayed
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libraryConnect™ devices
Stay informed with dashboards, alerts, and favorite devices
Custom roles deliver the right level of permissions for each user
Users can customize their dashboard to include their favorite devices, ensuring they see information
quickly and easily. A range of colorful icons visually indicate which devices have alerts or warnings
that need attention, allowing library staff to efficiently manage their equipment. Users can also
search for a particular branch, a certain device name or filter by device status.
Not only can libraries quickly see the health of their library equipment, but they can customize
alerts via email or SMS text message when the receipt paper is running low, a device has gone
offline, or an error or warning occurs. This allows libraries to quickly target and troubleshoot issues,
reducing downtime for users.
Users with an administrator role can create, edit and delete custom user roles, defined by your
library system to fit your needs. Within these custom user roles, administrators can set default
permissions and determine which devices and locations are viewable by certain users.
Available in English, German, French, Spanish, Italian and
Portuguese, users can choose their preferred language,
creating and intuitive, enjoyable experience on the platform.
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w w w . b i b l i o t h e c a . c o m | @ s m a r t l i b r a r i e sl i n k e d i n . c o m / c o m p a n y / b i b l i o t h e c a
© 2019 bibl iotheca | JUNE 2019 | G-LBBR1171NA_001
bibliothecaLatin America
Feature libraryConnect.com libraryConnect devices
Free for all customers ✓Access selfHelp training materials ✓Download user guides and product documentation ✓Contact support through online helpDesk portal ✓Create, edit and delete users ✓Requires annual subscription fee to access ✓View, configure and troubleshoot library devices remotely ✓Visually see quick status of all library devices ✓Set specific alerts for individual devices ✓View statistics and generate aggregated reports on all devices ✓Download, upload and delete files on your physical devices ✓Ability to see payment & reconciliation reports for your devices across your full library system/estate ✓Complete visualization of your AMH sorting layout including bin full alerts and system errors ✓