Beth E. Diaz

Cell: 631-662-2475 E-mail : bethln214@hotmail.com

Summary of Qualifications

Experience for over 20 years in administrative, customer service, management, sales, collections and client services. Strong team player, detail-oriented self-starter, providing a high level of support.

Experience

C-Tech Collection, Inc., Mount Sinai, NY 11/10 - Present

Collection Division Assistant Manager/Team Leader

Assume management responsibilities on a daily basis in addition to training and support of all new hires. Managed and organized

daily commitments; handled daily correspondence and maintained commitment follow up log. Contact person to client inquiries and

solutions and responded to general inquiries and provided information as needed. Handled miscellaneous tasks on a daily basis and

followed up on payments and commitments from bill payers. Top collector past consecutive 4 years. Met and exceeded daily and

monthly goals._Provides support and assistance to representatives to achieve and exceed monthly objectives.__________

American Footcare Centers, PC, Astoria, NY 02/07 – 07/08

Office Manager

Coordinated daily patient schedule, administrative and staff support to medical office, responded to general inquiries and provided

information as needed.

Prepared standard reports, correspondence and obtained authorization from insurance companies for medical procedures.

Maintained all client files, schedule client appointments, liaison with hospitals and pharmacies concerning client information and

needs. Screened, prioritized and responded to, when appropriate, or forwarded all communication including phone calls, e -mail and

traditional correspondence from clients.

Northern Business Systems, LLC, Mahwah, NJ 03/03 – 01/07

Manager/Customer Service Associate/Dispatch

Updated all customer information, followed up on billing, invoicing and contract services and summarized account receivable

activities. Provided support and resolution to employees and customers on a daily basis.

Managed and organized technicians, dispatchers and supported and assisted sales staff and employees.

Responded to general inquiries and provided information as needed to clients. Prepare standard reports and correspondence .______

Goshen Medical Associates, Goshen, New York 09/02 – 02/03

Medical Receptionist / Administrative Assistant

Managed and provided administrative and staff support to medical office.

Coordinated daily patients schedule and responded to general inquiries and information as needed.

Maintained all client files, schedule client appointments, liaison with hospitals and pharmacies concerning client information and

needs. Screened, prioritized and responded to, when appropriate, or forwarded all communication including phone calls, e -mail and

correspondence.______________________________________________________________________________________________

Verizon Communicat ions 02/80 – 01/02

Manager (01/00-01/02) Managed and trained 25 sales representatives on products and services with training of all sales personnel on various sales

techniques to ensure all sales objective goals were exceeded.

Provided administrative and staff support and assisted immediate supervisor and peers in all decision making process.

Training Manager (01/97-12/99)

Responsible for all job training and employee evaluations and observation of all new hires.

Responsible for technical training of all staff with new computer products and services.

Responsible for training of all instructors and managers to ensure consistency in job training.

Created and produced training manual for all instructors to ensure accurate job training.

Job Coordinator (01/93-12/96)

Liaison with clients and departmental staff, summarized client activity and team statistics to maintain client database.

Trouble shooting duties included constant job related support to all staff and managerial staff for resolution as well as cor recting

service problems and customer support on new products and services purchased.

Sales Representative (02/88-12/92)

Responsible for all sales and services to new/existing accounts, upgraded products and services for customer monetary savings.

Implemented and tested new database program for efficiency and success between Boston and New York.

Was awarded top sales representative for 2 years.

Executive Assistant – Repair/Installation Division (02/80-01/88)

Supported Director of East End Outside technician fieldwork and scheduled appointments, meetings, travel & expense reporting.

Supervised all administrative and clerical staff for payroll, attendance and computerized file management.

Draft proposals and presentations for prospective clients. Maintain client files and prepared standard reports and correspondence.

Respond to general inquiries and provide information as needed._______________________________________________________

Professional Skills

Software Skills Windows XP, Outlook, Word, Excel, Internet Explorer

Education 2000 Management Workshop, Dale Carnegie Institute, 1995 Management Problem Solving-St. Joseph College