best in class - updated
TRANSCRIPT
Best In ClassRegional Product Support
We have implemented a high level Service Standard across all territories and have monitoring controls in place from each of our three Head Offices to ensure the same high standards are achieved in every country in which we are present.
Training is a high priority for us and we have annual training plans to ensure all engineers are kept up-to-date with the knowledge required to carry out service work. We work closely with the Perkins Training Guild and have two Perkins certified “trained trainers” to ensure we can train in local territories, so as not to interrupt service work in the field. We are also in the process of building bespoke diesel and gas training centres at our Head Office in Wales and others are planned in strategic regional centres.
Our combined resources and extensive knowledge mean that we can offer your business a ‘one-stop shop’ for regional product support.
We have a large team of trained engineers covering 12 countries:
• Afghanistan
• Armenia
• Azerbajian
• Georgia
• Kyrgyzstan
• Mongolia
• Pakistan
• Sri Lanka
• Tajikistan
• The Maldives
• Turkmenistan
• Uzbekistan
For the first time, three long-established appointed Perkins distributors have joined their resources to offer a unique regional service, offering world-class product support across Central Asia and the Middle East.
Service Standards• You can expect the same
world-class level of service and support in our regions
• Our comprehensive internal training and monitoring processes mean that we are committed to excellent service and satisfaction
• The aim is for all of our facilities to have the relevant service and support requirements. Engineers are committed to a Perkins certified training and keep updated through our annual training plan
• We will keep you informed every step of the way during your service or warranty job so that you can plan exactly when your engine will be up and running again – our aim is to minimise any disruption to you and your business
• Our continuous improvement process will ensure that we monitor and reduce our response times
• Our new 4S programme is to be rolled out in 2014 to ensure continual customer satisfaction ‘Speak, Speed, Solve, Satisfy’
• Our engineers are trained to give you the best possible service, to include advice on how to maximise the potential of your engine, including advice on correct oils to use, service increments and can offer extended service or maintenance contracts to your business
Extended Service Contracts (ESC)Why buy ESC?
• Total protection from unexpected repair bills
• Longer lasting product support from Perkins global support network
• Genuine Perkins parts ensure continued engine performance
• Highly trained technicians
Customised Maintenance ContractsWe can tailor make maintenance contracts to cover your site equipment.
We understand that in some areas, cross-country travel time can vary from season to season. To minimise disruption to you and your business during the winter months, we can tailor a maintenance contract for you to check and service your equipment beforehand. This should minimise the potential for service work during the times when you need your machinery most and when it may take us longer to reach you.
IPG Mongolia en route to a service job in extreme weather conditions – 3 day journey to site
Extended Service Contract (ESC)End User Guide
Purchased in minutesprotected foryears
Why Use Genuine Parts?• Perkins Powerpart components
are designed to work together to maximise component life and engine performance.
• Powerpart parts are designed to match the individual engine characteristics across the whole Perkins engine range, to fit first time and saving on costly downtime.
• Powerpart parts restore optimum power and fuel efficiency and are supported by the Perkins Powerpart Warranty.
Using non-genuine Perkins parts will void your engine warranty.
Genuine Parts
The Risks of Using Non Genuine PartsWe cannot stress enough, the importance of using genuine Perkins parts in your Perkins engines.
If you use non-genuine parts in your engine this will void the warranty.
• Non-genuine parts are designed using reverse engineering (copying an original component). Manufacturers of non-genuine parts do not have access to Perkins technical data and drawings so these parts are designed and manufactured in isolation from the rest of the engine.
• In most cases the material specification is rationalised, so there is a real risk that these parts will not fit correctly. This can result in rapid wear, compromised performance, poor reliability, higher oil and fuel consumption and even component damage or engine failure.
• Suppliers of non-genuine parts will only provide a small range of the high-volume part numbers. They will not support the complete Perkins engine range and will not be covered by the Powerpart warranty.
Look afterand it will look after you
your Perkins engine
Territory Overview
MALI
ALGERIA
MOROCCO
MAURITANIA
SENEGAL
WESTERN SAHARA
GHANA
GUINEA
TUNISIA
SOUTHAFRICA
CONGOGABON
BURKINAFASO
CÔTE D’IVOIRE
LIBERIA
SIERRALEONE
TURKEY
SYRIA
IRAQ
SAUDIARABIA
KUWAIT
LEBANON
ISRAEL JORDAN
UAE
OMAN
YEMEN
BAHRAIN
QATAR
GEORGIA
AZERBAIJANARMENIA
KAZAKHSTAN
UZBEKISTAN
TURKMENISTAN
KYRGYZSTAN
TAJIKISTAN
AFGANISTAN
PAKISTAN
INDIA
MONGOLIA
CHINA
BHUTAN
NEPAL
BANGLADESH
SRI LANKA
NIGERIA
SUDAN
ETHIOPIA
CHAD
EGYPTLIBYA
ERITREA
CENTRAL AFRICANREPUBLIC
UGANDA
KENYA
SOMALIA
DJIBOUTI
TANZANIA
MOZAMBIQUE
ZAMBIA
ZIMBABWE
DEMOCRATIC REPUBLIC OFTHE CONGO
ANGOLA
NAMIBIA
BOTSWANA
CAMEROON
NIGER
BENIN
TOGO
Georgia
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles: 3 DayUp to 500 miles: 4 Days
Armenia
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles: 3 DayUp to 500 miles: 4 Days
Pakistan
Contact
Service Response Time (To Initial Site Visit)
8-10 hours
Afghanistan (ITW)
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – 4 hoursUp to 500 miles – 3 days
Afghanistan (OTW)
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – same dayUp to 500 miles – 72 hours
Global expertise delivered locally to you
Nigeria
Contact
Qatar
Contact
Saudi Arabia
Contact
Turkey
Contact
United Arab Emirates
Contact
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence
Gas Centre of Excellence
Territory Overview
24-Hour Service Helpline
We have recently launched an online helpline so you can contact us at any time to report an engine fault – we will respond to you within 24 hours.If you send us your contact details, full engine serial number and a description of the fault or service required, one of our service team will call you to arrange a site visit.
For more information please visit
www.mayphil.com/helpline You will find full details, an engine designation guide and a service and support form to download.
In Pakistan we have a telephone helpline, to which an engineer will respond within 4 hours and we will have technicians on your site for an initial assessment within 8-10 hours.
MALI
ALGERIA
MOROCCO
MAURITANIA
SENEGAL
WESTERN SAHARA
GHANA
GUINEA
TUNISIA
SOUTHAFRICA
CONGOGABON
BURKINAFASO
CÔTE D’IVOIRE
LIBERIA
SIERRALEONE
TURKEY
SYRIA
IRAQ
SAUDIARABIA
KUWAIT
LEBANON
ISRAEL JORDAN
UAE
OMAN
YEMEN
BAHRAIN
QATAR
GEORGIA
AZERBAIJANARMENIA
KAZAKHSTAN
UZBEKISTAN
TURKMENISTAN
KYRGYZSTAN
TAJIKISTAN
AFGANISTAN
PAKISTAN
INDIA
MONGOLIA
CHINA
BHUTAN
NEPAL
BANGLADESH
SRI LANKA
NIGERIA
SUDAN
ETHIOPIA
CHAD
EGYPTLIBYA
ERITREA
CENTRAL AFRICANREPUBLIC
UGANDA
KENYA
SOMALIA
DJIBOUTI
TANZANIA
MOZAMBIQUE
ZAMBIA
ZIMBABWE
DEMOCRATIC REPUBLIC OFTHE CONGO
ANGOLA
NAMIBIA
BOTSWANA
CAMEROON
NIGER
BENIN
TOGO
Azerbaijan
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles: 1 DayUp to 500 miles: 2.5 Days
Mongolia
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – 1 dayUp to 500 miles – 3 days
Turkmenistan
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – 1 dayUp to 500 miles – 3 days
Uzbekistan
Contact
Service Response Time (To Initial Site Visit)
3 days
Tajikistan
Contact
Service Response Time (To Initial Site Visit)
1 week
Kyrgyzstan
Contact
Service Response Time (To Initial Site Visit)
1 week
The Maldives
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – 48 hours
Sri Lanka
Contact
Service Response Time (To Initial Site Visit)
Up to 100 miles – 6 hoursUp to 500 miles – 24 hours
Perkins Engines Company Limited
Peterborough PE1 5FQ
United Kingdom.
Telephone: +44 (0)1733 583000
Fax: +44 (0)1733 582240
www.perkins.com
All information in this document is substantially correct at timeof printing and may be altered subsequently.
Publication No. UMI2014001 | Produced in Wales.
Head Office Address
12 Harley Street
London
United Kingdom
W1G 9PG
+44 (0) 207 323 3353
www.unimexuk.com
IPG, Unimex and Mayphil are appointed Perkins distributors.
Head Office Address
Mayphil Industrial Estate
Goat Mill Road
Merthyr Tydfil
United Kingdom
CF48 3TF
+44 (0) 1685 353 220
www.mayphil.com
Head Office Address
Mayphil Industrial Estate
Goat Mill Road
Merthyr Tydfil
United Kingdom
CF48 3TF
+44 (0) 1685 353 280
www.ipgperkins.com