being agile and seeing big picture
TRANSCRIPT
Agile Operations• granular• many data points• fast moving
Big Picture• multiple channels• portfolio of projects• strategic and tactical needs
The Challenge
FEELING OVERWHELMED?There is a lot of action
at the level of agile teamswhich clutters the perspective
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14FAILIn this examplestatistics arethe same for all4 data sets:Mean of xSample variance of xMean of ySample variance of yCorrelation between x & yLinear regression line
Now imaginetaking actionbased on thesestatistics!
A WIZARD IS NEVER LATE
TOO BAD YOU’RE NOT A WIZARD
By the time lessons learntor other forms of feedback are due
it is too late to act anyway
The Challenge:
be flexible and fastwith attention to detail
while keeping a perspective* and not collapsing of overload
The Solution(principles to follow)
WHYtrumps
HOW
1. Traceability2. Disintermediation3. Realtime Feedback
1. Traceability
All these are connected, and you can move seamlessly between the levels of detail, from Big Picture to my favourite cafe
2. Disintermediation
Let’s imagine that parking is a problem(if you’ve been there on Saturday morning,
you’d know it’s true anyway)
just 3 car parks at the entranceparking near shops in Ponsonby
need more parking in Aucklandbuild new CBD parking building
will it help the original problem?
3. Realtime Feedback
Just show the places to park to the visitors (on the website, in the booklet, etc.) – it’s a good and quick solution
1. Traceability2. Disintermediation3. Realtime Feedback
be flexible and fastwith attention to detail
while keeping a perspective
Some Examples
One view for theBig Picture (perspective)which allows drilling downto any level of detail
Typical “service request”form that can scare eventhe most formidableusers
Notice that it only hasone required field!
This is what the previousform should look liketo make life easy for users,improve service levels,and bring about realtimefeedback
Any major ITSM suite canshow you relationshipsbetween tickets thatenable traceability, drillingdown, and perspectives
Things like “blockers” canalso help withrealtime feedback
Typical Problems• weak signals lost due to aggregation• interpretation changes the message• too hard to use -> loopholes• too slow to change -> stagnation• incomprehensible from the outside• micromanagement
Implementation Tips• use familiar tools• ease of use over universality• react to exceptions quickly• don’t over-constrain or over-protect• no “why” – no “go”• experiment!
WHYtrumps
HOW
