KEYNOTE SPEAKER

LEADERSHIP DEVELOPMENT TRAINER

BE SIMPLY SENSATIONAL WITH SUSAN YOUNG

Susan works with organizations who want to

improve positivity, performance and

profitability so they may

THRIVE, PROSPER & SUCCEED.

You can depend on her for high-quality

and content-rich programs that will

educate, energize & engage

YOUR PEOPLE.

Dear Conference and Meeting Planners,

Thank you for the opportunity to be considered as one of your Speakers for your next event. As you are reviewing several great candidates, I sincerely appreciate your taking the time to see the awesome programs we have to offer.

Planning and executing a SUCCESSFUL and EMPOWERED event is no easy feat! That's why I will go above and beyond to deliver game-changing content, inspired insights, and ovation-worthy workshops that make YOU look like a STAR. AND – I promise to do it all WITHOUT drama, demands or difficulty. As a seasoned professional, I know your job is stressful enough! I am on call to work with you every step of the way to ensure that you have EVERYTHING you need to produce the kind of powerful event that will leave your audience singing your praises for years to come.

I am committed to educating, motivating, and inspiring your audiences with TAKE-AWAY TOOLS that they can implement immediately for positive change and personal growth. The enclosed descriptions can be delivered as a dynamic motivational keynote or a four hour workshop.

If you would like me to design a customized program for the topic of your choice, I would be delighted to! With a Masters in Human Performance Technology and a Specialty in Instructional Design, I can create whatever you desire. All programs are highly interactive and include a customized handout. Our customized Power Point will be filled with vibrant pictures, videos, stories and learning points that will make our time together truly unforgettable.

I hope we have the pleasure of working together. Please let me know how I may be of service to you.

Kind Regards,

Susan

WWW.SUSANSPEAKS.COM ©2015 Susan Young. All Rights Reserved

Susan Young International, LLC 2935 S Fish Hatchery Road, Suite 331

Madison, WI 53711

www.SusanSpeaks.com Susan@SusanSpeaks.com

850.598.3317

“Bravo! Absolutely one of the best speakers I’ve ever heard! The heartfelt and passionate delivery of Susan’s keynote was exceptionally well received. She set the tone for the entire conference with her

energy, enthusiasm and intelligent performance.”

M. TATE | CHARTER FINANCIAL CONSULTANT

With charismatic humor, a passion for the human spirit, and the real-life tools people need today, Professional Speaker and Change Expert Susan Young has INSPIRED hundreds of thousands to successfully navigate CHANGE and become more RESILIENT in a world that is frankly -- ever-changing. And truly, it’s up to US to keep up. Personally. Professionally. Spiritually. Emotionally. That’s a tall order for most folks. Susan breaks it down into practical and adaptable strategies that help even the most resistant people take immediate action to find the balance, joy and life-affirming moments that make it all worthwhile. For more than two decades, Susan has empowered audiences with HIGH-IMPACT strategies to: engage teams, embrace change, get unstuck, lead more effectively, increase sales, foster positivity, improve performance, attract and nurture customers, communicate on deeper levels, and lead healthier lives to achieve their highest potential. All of which will help YOUR organization to THRIVE, PROSPER and SUCCEED! Susan holds a Master’s Degree and Certification in Human Performance Technology and a B.S. in Marketing. She is a Nationally Acclaimed Speaker, Performance Consultant, and Executive Coach. In addition, she serves as a Leadership Development Trainer for the Doolittle Institute where she trains the United States Air Force Research Labs. Her previous experience as a Fortune 300 Business Consultant, Top-Producing REALTOR, State-Wide Talk-Show Hostess and Newspaper Columnist bring depth and RELEVANCE to her dynamic and powerful programs.

850.598.3317WWW.SUSANSPEAKS.COM ©2015 Susan Young. All Rights Reserved

850.598.3317

HOW TO TURN COLD LEADS INTO HOT BUYERS

In today’s fast-paced world of sales, competition is fierce. Creating powerful pipelines and customers-for-life takes savvy strategy, relationship building, motivated mindsets, serious sales skills and exceptional customer service. Keynote Speaker Susan Young delivers all three and more with her solution-packed messages and timely insights. If you’re ready to fire up your team’s PRODUCTIVITY and PROFITABILITY, and put systems in place to ensure they are ALWAYS playing at the top of their game – choose Susan Young to be your next Sales Speaker.

The TOP TEN Steps of the Sale

How to get into the SALES MINDSET

Pre-Sale Prep to UP YOUR GAME

Why Exceptional SERVICE is the Key to Customers-for-life

Understanding what MOTIVATES people to buy

The Evolution of Sales Relationships

Understanding How Personality Styles Impact Your Effectiveness

The Art of First Impressions for Positive Impact

How to quickly build TRUST and RAPPORT

What to say and how to say it

Features tell and BENEFITS sell

Delivering a POWERFUL presentation

Socratic Selling and the Art of Asking Questions

Winning Ways to Respond to Objections

Trial closes, Tie-Down and Advanced Closing Skills

POSITIVE ways to deal with negative customers

How to leverage your time with priority management

Best Practices for Peak Professionals

Relationship selling and consulting methods

Non-verbal communication – secrets of quick connection

Exceed Expectations with Service Beyond Self

How to set yourself APART from your competitors

Nurturing Your Network to Grow Your Business

Building Your Referrals (the EASIEST Sale You’ll Ever Make)

HOW TO THRIVE IN TIMES OF CHANGE

Change . . . isn’t going anywhere. If anything, the pace of change continues to quicken. In today’s economy, every person, industry and organization must deal with change’s increasingly stressful demands on their professional and personal lives. The difficulty in handling those demands can leave us feeling stuck, overwhelmed, stressed out, and perhaps even defeated. In this session, author and leadership instructor Susan Young will share lessons she has learned from her own personal journey through massive life change. The session will provide insights, principles, and strategies that clerks can use to get unstuck and fulfill their professional and personal goals.

Assess your current attitudes towards change

SHIFT your mindset for a more positive perspective

SHED limiting beliefs, habits and hang-ups that are holding you back

SHINE with tools and strategies to improve performance, productivity and well-being

Identify the gaps, traps, and obstacles which keep you stuck and unproductive

Explore Kotter’s 8-Step Change Model

Understand the relationship between change, stress, and resilience

Discover how “Emotional Intelligence” will enhance all areas of your life

Receive resilience strategies to bounce back from adversity

Learn how to apply the PERMA Model to improve work/life balance

Know how to measure the dynamics of energy in the workplace

Use LEARNED OPTIMISM to shift negative, cynical

attitudes into hope and happiness

Harness the POWER of change to Move from Woe to WOW!

Life doesn't have to be as complicated as we make it. Invite Motivational Keynote Speaker Susan Young in for YOUR next event for this engaging experience! professionally.

Change Management

WWW.SUSANSPEAKS.COM

Sales Success

850.598.3317

LEADING A RESILIENT & HIGH-PERFORMING TEAM

So, on a scale of 1-10, where does YOUR team lie in terms of Cooperation? Collaboration? Cohesiveness? Do they help each other when times are tough? Is there a synergy that allows them to be RESILIENT, regardless of circumstance? Are you LEADING them in a way that creates a culture of TRUST? CREATIVITY? MOMENTUM? Top leaders leave NOTHING to chance. They understand that the bottom line of their company truly does rest firmly in the spirit, habits, mindsets, motivation and synergy of their TEAM. If EVER there was a time for EMPOWERED leadership, and the kind of skills, tools and strategies that allow you to boost productivity, meet customer demands, improve organizational morale and create a sense of significance and synergy – it’s NOW! In this powerful TEAM BUILDING seminar, Keynote Speaker Susan Young will help you transform your group of individuals into a team of motivated people who work smoothly towards a common goal and perform at higher levels.

Create a POSITIVE culture that encourages TEAMWORK and rewards SYNERGY

Deploy the 6-Stage team building process that will ELEVATE your entire organization

QUICKLY identify and clarify what’s WORKING and what’s not

Discover how the power of FOCUS can transform synergy and unity

Apply the SWOT Analysis to identify areas for EXCELLENCE and IMPROVEMENT

“Diminishers vs. Multipliers" management styles

Identify individual BEHAVIOR styles and understand how DIVERSITY fortifies your team

ADOPT the 7 tips for MANAGING teams by embracing differences

DECODING "Motivational DNA" to master what MOTIVATES each team member

Understand how each different PERSONALITY TYPE brings value to your organization

Apply STRENGTHS BASED LEADERSHIP theory to build upon your success

Team Building

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CREATING A POSITIVE & EFFECTIVE WORKPLACE

Communication is only successful when both the sender and

the receiver understand the same information as a result of

the communication. What you say and how you say it can

make or break your success. How can you avoid

communication ROADBLOCKS that stand in the way of your

goals? How can you get your message across CLEARLY and

SUCCINCTLY to be more effective and understood? Whether

it’s a face-to-face conversation, a telephone call or an

written e-mail, a meaningful message leaves a more

powerful impression. This insightful program will help you

build CONFIDENCE and CREDIBILITY by strengthening your

COMMUNICATION SKILLS. Join Leadership Trainer Susan

Young as she shares proven methods and models to take

your communication skills to a new level.

How to say the RIGHT thing at the RIGHT time to the RIGHT person

A heightened sense of AWARENESS regarding your interpersonal communications

Measure the DYNAMICS of ENERGY in your attitude and workplace for full engagement

How to deliver 3-step feedback

Become a SUCCESSFUL LISTENER

The benefits of developing EMOTIONAL INTELLIGENCE

The IMPORTANCE of identifying and removing barriers

How to use POSITIVITY RATIOS for quicker connection and positive outcomes

Using BODY LANGUAGE to your advantage

Communicating effectively during periods of high stress

Techniques for EFFECTIVE conflict resolution

Neuro-Linguistic Programming and the way our brains respond to stimuli

Crucial Conversation solutions to use when emotions are charged, opinions differ and stakes are high

How NON-VERBAL behavior influences how a message is received

The latest research and how it impacts communication

How to use “Active-Constructive Responding” to enhance all of your relationships

Understand how the 5 LOVE LANGUAGES will help you reach deeper levels of communication

Communication Skills

850.598.3317

Networking

HOW TO SHINE BRIGHT & STAND APART FROM THE CROWD

CONNECTIVITY is EVERYTHING in today’s competitive, and often turbulent times. Success, rewards, forward momentum, credibility, influence, and bottom line profitability? All start by building AUTHENTIC relationships forged in TRUST. COOPERATION. And RESPECT. And giving you the tools, techniques and strategies to build those powerful relationships is EXACTLY what Leadership Trainer Susan Young can do for you.

· Unlock the 4 Keys to becoming a MASTER NETWORKER · Make the BEST FIRST impression for GAME-CHANGING

impact · Quickly build POSITIVE RAPPORT by asking (and answering)

the RIGHT questions · Success tips for SOCIAL INTROVERTS · ENRICH your relationships with Susan’s 10 timely tips · Make NETWORKING an ESSENTIAL habit (and reap the

rewards of it) · Engage and appreciate the WINGMEN and WING-WOMEN

in your life · The DO’s and DON’T’s for cultivating connections · Deploy the 3 - Step Formula that GUARANTEES SUCCESSFUL

results · Develop a NETWORKING PLAN · GRACIOUSLY end a conversation without AWKWARDNESS

or RUDENESS · Put the 5-10-15 System to SUBSTANTIALLY grow your

business and EXPAND your influence Even the introverted, under-connected or overwhelmed will

benefit from her easy-to-adopt methods for turning

CONTACTS into CONNECTIONS. Give Susan Young a few

hours of your time. What you’ll get in return? In this

powerful and insightful workshop, you will learn real-world,

how-to solutions for connecting on a whole new level, both

personally and professionally.

FINDING BALANCE IN A STRESSED OUT WORLD

STRESS. It can ruin a day. Strain a relationship. Wreak havoc on a body. Even kill you, if left unchecked. And yet, in today’s round-the-clock world, it seems to take up SO MUCH SPACE in our daily lives. But what if it DIDN’T? If you could learn the tools and strategies to SHIFT your FOCUS and live HAPPIER, HEALTHIER, and more STRESS-FREE? What would that mean for you? Your family? Your career? FIND OUT in this life-affirming presentation. Invite Keynote Speaker Susan Young to give your team the hands-on, how-to insights and solutions for sending STRESS on its way and leave MOTIVATED, INSPIRED, JOYFUL people in its wake!

DECODE the good, bad and ugly of stress itself

IDENTIFY how different personality styles react and respond to stress

DEPLOY the Five Factor Stress Model

POSITIVELY ENGAGE your belief system (and identify what helps and hurts you)

POWER up your POSITIVITY

Measure Life’s Most Stressful Events

Engage 10 POWERFUL ways to BREAK THROUGH self-doubt and fear in turbulent times

Use LEARNED OPTIMISM to shift negative, cynical attitudes into hope and happiness

Unleash the POWER OF NOW!

Use GRATITUDE to put problems into PERSPECTIVE

DE-STRESS your mind, body and spirit

INVOKE humor to DIFFUSE anger, angst and apprehension

How to STOP WORRYING & START LIVING

ADOPT 30 strategies to RELAX, RENEW, AND RE-CHARGE

ACHIEVE that elusive WORK/LIFE BALANCE with real-world strategies

What if you could CLEAR AWAY the STRESS that bogs down productivity, creates tension, kills creativity and creates disconnects in relationships? What would that mean not only for the success of your organization, but the quality of your life? Don’t wait to find out. Call Susan Young to get answers NOW!

WWW.SUSANSPEAKS.COM

Health & Wellness

850.598.3317

ACHIEVING THE GOALS THAT MATTER MOST

FORGET Goal SETTING. Master Goal GETTING! Too often goal setting falls short. And that can be a recipe for disappointment and frustration. Why? It’s too easy to get sidetracked, road-blocked, and self-defeated. In this game-changing workshop, Keynote Speaker Susan Young shares the VISION, FOCUS and STRATEGIC plan that will allow you to challenge where you are now, bypass the pitfalls, and experience exponential growth, both personally and professionally. Ready to lead a more purposeful and deliberate life and kick your career up to the next level?

CLEARLY see the "big picture" and FOCUS on what matters most in your life

ENGAGE the Five Golden Rules that contribute to SUCCESS

Activate the Power of your INTENTIONS

Create real LIFE-BALANCE and EMPOWER the 9 CORE areas in your life

Engage the Power of INTENTION to optimize your outcomes

Implement CUTTING EDGE strategies for LETTING GO of what’s holding you back

IDENTIFY common GAPS, TRAPS, and OBSTACLES that hinder accomplishment

Formulate S.M.A.R.T. Goals to DRAMATICALLY increase your chances for success

Set Goals Using the MPP Model (Meaning, Purpose, and Pleasure)

Effectively PRIORITIZE goals and TRACK your progress

Ask for HELP (and GET it!) To THRIVE in today’s competitive and fast paced world takes firing on all cylinders. Maximize your potential. Put a STRATEGIC plan in place for not just hitting, but surpassing your GOALS. Keynote Speaker Susan Young will empower you with the tips, tools and strategies to achieve your objectives.

CREATING AN AMAZING CUSTOMER EXPERIENCE

In today’s uber-connected, competitive, and often less-than-patient world – the CUSTOMER is KEY! Your bottom line? To succeed you need the tools, mindset and strategies to provide WORLD CLASS CUSTOMER SERVICE that has the ability to create both MEMORABLE MOMENTS of MAGIC and make a POSITIVE IMPACT for life.

Be AHEAD of the CURVE in terms of customer needs and expectations

DELIVER the OUTSTANDING customer service that DRIVES competitive edge

PINPOINT BAD customer service and send it packing

Adopt 21 ways to make INCREDIBLE first impressions

Master POSITIVE RAPPORT with customers for optimal impact

ENGAGE listening SKILLS and adopt a SERVICE BEYOND SELF approach

WELCOME complaints and criticism for the OPPORTUNITY it presents

Turn DISGRUNTLED or DIFFICULT customers into LOYAL, RAVING fans

Use LANGUAGE to create COMFORT – a KEY to customer connectivity

Tap into your TALENTS, engage your WORKFORCE, and showcase your STRENGTHS

No matter what industry you’re in, or job title you adopt, we are ALL in the business of PEOPLE. When you learn the skills, mindsets and insights for bringing your BEST SELF to the table each day, you win. When YOUR TEAM collectively does the same and delivers the customer experience to its highest level – then your entire organization not only wins, but sets a momentum in motion that’s just hard to beat. Let the winning begin.

Customer Service Strategic Planning

WWW.SUSANSPEAKS.COM

Susan Young International, LLC 2935 S Fish Hatchery Rd, Suite 331 Madison, Wisconsin 53711

Susan Young International, LLC 2935 S Fish Hatchery Road, Suite 331

Madison, WI 53711

www.SusanSpeaks.com Susan@SusanSpeaks.com

Susan