bajaj report- shahid
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A comparative analysis of customer perception
towards, and expectation from footwear industry
A report submitted towards the partial fulfillment of the requirement of the
two years full time Post Graduate Diploma in Management.
SUBMITTED BY: SHAHID EKABAL
Post Graduate Diploma in Management
Roll No. : 2K81/M/31
(Session: 2008-10)
ASIA-PACIFIC INSTITUTE OF MANAGEMENT
3, Institutional Area, Jasola, New Delhi 110025
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PREFACE
The Footwear Component Industry is a segment of the Leather Industry
in India. The Footwear components, which are mainly exported from
India, are Leather Shoe Uppers and Leather Unit Soles. The estimated
annual production capacity of Leather Shoe Uppers is 112 million pairs
The major production centers are Chennai, Ranipet, Ambur in TamilNadu, Agra and Delhi.
The components industry has enormous opportunity for growth to cater
to increasing production of footwear of various types, both for export
and domestic market.
Indias export of Footwear Components touched US$ 229.49 million in1999-2000, holding a share of 15% in Indias total export of leather and
leather products. Nearly 75% of the total export of footwear
components is from the Southern Region, followed by the Northern
Region, with a share of 13%.
The major markets for Indian footwear components are the U.K.,
Germany, Italy, the USA, France, and Portugal. Nearly 83% of Indias
export of footwear components is to the above countries.
In the year 2007-2008, India exported footwear components to the
tune of 38 million pairs mainly consisting of leather shoe uppers,
leather unit soles and other components, out of which Leather shoe
uppers (gents and ladies) alone constituted a share of 84%.
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ACKNOWLEDGEMENT
This journey into project methodology would have been a travesty had it not been for theguidance, assistance, encouragement and moral support from many. It would be unjust if
I do not commence this study by acknowledging their efforts.
First of all I would like to thank Prof. S.GOSWAMI, Head of department, PGDM
(marketing) Asia-Pacific Institute of Management for his able support during the
course of my Project.
I would also like to thank Mr. Rajiv Sharma, Sales Manager (Lakhani) for his
supervision.
I am greatly indebted to Mr.S.PAPPU, Trader of footwears, delhi for sharing his
invaluable knowledge and vast experience in ensuring that I remained on the right
course. His innovative ideas provided me clarity of thoughts essential in completing this
study.
It has also been my proud privilege and good fortune to work on this study under the
able guidance of Prof. Pratima Sharma, Faculty of Asia Pacific Institute of
management. Her thoughtful comments and conceptual insights into the subject kept me
from floundering in my quest. Despite her busy schedule she spared valuable moments
for reviewing and rectifying this work.
I also extend my thanks to various department heads for the co-operation and help
extended to me during the preparation of the project.
Shahid Ekabal
Asia Pacific Institute of Management
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TABLE OF CONTENTS
PAGE NO.
PREFACE
ACKNOWLEDGEMENT
CHAPTER-1 INTRODUCTION
1. Introduction of footwear industry
2. Title of the Project
CHAPTER-2 REVIEW OF LITERATURE
CHAPTER-3 OBJECTIVE OF THE STUDY
CHAPTER-4 RESEARCH METHODOLOGY
1. Steps of Report generation
2. Type of Data & Data collection
3. Research Design
4. Data Analysis Techniques
5. Limitations of the study
CHAPTER-5 COMPANY PROFILE
CHAPTER-6 DATA COLLECTION & ANALYSIS
1. Analysis of Questionnaire through SPSS
2. Market Share Analysis
CHAPTER-7 CONCLUSION
CHAPTER-8 RECOMMENDATION
EXECUTIVE SUMMARY
BIBLIOGRAPHY
ANNEXTURE
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CHAPTER-1INTRODUCTION
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1.1 Introduction
The Indian Footwear Industry provides employment opportunities to a total of 1.1 million
people, mostly from the weaker sections of the society. Out of this, about 0.2 million are
employed in the organized sector, 40% of who are women. Remaining 0.9 million people
are engaged in unorganized footwear sector like rural artisans, cottage and household units
etc. The Footwear Sector is now de-licensed and de-reserved, paving the way for
expansion of capacities on modern lines with state-of-the-art the footwear sector is a very
significant segment of the Leather Industry in India. Footwear is the engine of growth for
the entire Indian leather industry and India is the second largest global producer of
footwear after China, accounting for 14% of global footwear production Of 14.52 billion
Pairs. India produces 2065 million pairs of Different Categories of Footwear (Leather
Footwear 909 million pairs, Leather Shoe uppers 100 million pairs and Non-leather
footwear 1056 million pairs) India exports about 115 million pairs. Thus, nearly 95% of
its production goes to meet its own domestic demand.The major production centers in
India are Chennai, Ranipet, Ambur in Tamil Nadu, Mumbai in Maharastra, Kanpur in
U.P., Jalandhar in Punjab, Agra, Delhi, Karnal, Ludhiana, Sonepat, Faridabad, Pune,
Kolkata, Calicut and Ernakulam. Footwear exported from India are Dress Shoes, Casuals,
Moccasins, Sport Shoes, Horrachies, Sandals, Ballerinas, Boots, Sandals and Chappalsmade of rubber, plastic, P.V.C. and other Materials. Nearly 75% of Indias Export of
Footwear is to the European Countries and the USA. India exports about 115 million
pairs. Thus, nearly 95% of its Production goes to meet its own domestic demand.
To further assist this process, the Government has permitted 100% Foreign Direct
Investment through the automatic route for The Footwear Sector.
1.2TITLE of the Project: -
Comparative analysis of customers perception towards, and expectation from footwear
industry.
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CHAPTER 2
REVIEW OF LITERATURE
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Questionnaire
Objective: To find out the customer preferences towards & expectations of
Branded Footwears.
Dear Respondent,
We appreciate your views and time you spent on filling this questionnaire. These
responses would be treated as confidential and the information would be used
only for the research purpose.
1) Do you use Branded Footwears?
Yes No
2) Which brand do you prefer?
Bata Action Morp Liberty Lakhani
Relaxo Any Other (please specify _____________)
3) Rank the Branded footwears purchased on the basis of
Price
Accessibility
Appearance
Guarantee
4) Which Type of footwears are you using?
Sport Shoes Casual shoes Formal Shoes Slippers
Tennis Gas Hawai
Any other (please specify ____________)
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5) What is the source of information for the Branded New Arrivals?
Print Media Electronic Media Internet
Family & Friends Any Other (Please specify______________
6) Distribute 100 points to the following brands according to your preference.
1. Bata
2. Action
3. Liberty
4. Lakhani
5. Relaxo
6. Others (please specify___________)
7) From where do you purchase your footwears?
Proper outlet modern retail supermarket
Any nearby Retailer
Please specify__________
8) Does the celebrity endorsement attracts the consumers towards the products?
Yes No
9) Does the sales promotion attracts the consumers towards the products?
Yes No
Name : - ..
Age - --------------------------------------------------------
Occupation : - .Contact No : -
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Thank You.
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