backoffice management
DESCRIPTION
Backoffice Management. Practical Application UK PACS & Teleradiology Group 30 th March 2007 Andrew Dunglison. Theoretical Backoffice Model. CfH. (Sth) Cluster. Peninsula Trusts. Domain. Peninsula Backoffice. Established from the Peninsula PACS Steering Group meeting. - PowerPoint PPT PresentationTRANSCRIPT
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Backoffice ManagementPractical Application
UK PACS & Teleradiology Group30th March 2007
Andrew Dunglison
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Theoretical Backoffice Model
CfH
(Sth) Cluster
Domain
Peninsula Trusts
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Peninsula Backoffice
• Established from the Peninsula PACS Steering Group meeting.
• Created in 2006 in response to other Domain problems regarding in-coordination of CRIS/PACS
• Rotational roles of responsibility
• Every 6 months (circular)
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Peninsula Domain
Truro
Plymouth
Torbay
RD&E
North Devon
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Duties and Responsibilities
• Synchronization of activities between Cluster and Domain
• Coordination and timeframe management
• Maintain support network for: tasks, troubleshooting and queries
• Input and maintenance of any Domain-wide changes to CRIS
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• Ensure that changes, information or activities at the Cluster level are passed to Trusts within the Domain
• Co-ordinate the activities of Trust PACS/CRIS managers to ensure that they are compliant with Domain Policies and Procedures.
• Act as a nominated point of contact for the Domain
• Consensus seeking among Trusts within Domain
• Chair the PPSG (Peninsula PACS Steering Group) meetings:
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What is the PPSG
• Coordinated RIS/PACS deployments• Monthly meeting where Local and Domain wide
issues are discussed • Cluster and CfH activities are raised for
discussions
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PPSG
South Devon
Cornwall Hospitals
Plymouth North Devon
Exeter
HSSFJA
Invitees include:
•CfH
•GE
Regular Attendees:•PACS/CRIS Managers•Radiology Directorate Managers•Radiology Clinicians•IT Managers•HSS/FJA
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PPSG• Is our SW Peninsula domain meeting / forum
• Significant positive results for our domain:– Image Sharing Protocols– Formal Image sharing– CRIS changes discussions (passed to CfH)– Shared troubleshooting / problem solving– Keeping domain informed
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Other and Future BO Duties• Policies, Procedure and Work Instructions• Data Quality/Data Management
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Policies, Procedure and Work Instructions
• Participate in the production – share with the Trust Managers
• Ensure (work toward) compliance with Domain and Cluster
• Review and improve • New applications and deployments/upgrades, ensure
documentation are updated and shared among Trust Managers
• Advise on the guidelines and procedures for Change Management when planning to make interventions on applications systems.
• Advise on the guidelines and procedures for Local Escalation Contact
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Data Quality/Data Management• Identified data quality issues within a Trust are
queried across the Domain and corrective action to resolve them at the Trust level are provided or sought
• Where appropriate, conduct Root Cause Analysis and work with other Trust PACS/CRIS Managers to implement preventative actions based on the outcome.
• Ensure that Lessons Learned from investigations into data quality are shared to each Trust.
• Centralising the coordination of patient merges within CRIS (trailing)
• Liase with the Trust PACS/CRIS Managers on the timetabling of changes within the system/ software that impact Trusts business operations (PPSG)
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Backoffice Idiots Guide
•Trust Duties
•Backoffice Log
•Request for Change
•New Codes Request
•Backoffice emailer •Circular emails among the 5 trust administrators
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Where does our Domain Backoffice manager sit?
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Theoretical Backoffice Model
CfH
(Sth) Cluster
Domain
Peninsula Trusts
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CfH
(Sth) Cluster
Domain Peninsula Trusts
Current Situation – Rotation Domain Backoffice Management
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Does this system work?
• Disadvantages– Knowledge dependent– Time allocation
• Advantages– Strong interconnection– Team working– Builds knowledge /
skills– Direct hands on
CRIS/PACS usageYes – it does work
Yes – it could be improved
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Improvement
• Appropriate training for Domain or Trust Backoffice functions.
• Formalisation of Backoffice roles and responsibilities
• ‘Who’s in the zoo’ with clearer channels
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CfH
(Sth) Cluster
Domain Peninsula Trusts
Current Peninsula Model
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Theoretical Backoffice Model
CfH
(Sth) Cluster
Domain
Peninsula Trusts
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CfH
(Sth) Cluster
Domain Backoffice
Combination Model•Domain Managers•Domain Steering Group
Trust Steering Group Meeting
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Backoffice Domain Management
Developing roles and responsibilitiesRequires co-operation from Trust Managers
Requires time allocationFunctions via good communication (PPSG + emailer)
Scope for future expansion and formalisation
Thank you and have a safe journey