ba hdip.ed msc (hons) miitd new pathways to learning it-cmf · the course opened up windows of...

© Innovation Value Institute 2013

New Pathways to Learning IT-CMF

Michael Hanley BA Hdip.Ed MSc (Hons) MIITD


Topics

This presentation will cover: - Role of IVI Education - Context & Challenges - New Pathways to IT-CMF Learning & Development - Benefits of the New Pathways Approach - IVI Learning Portal Introduction - Summary - Q + A

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CONTEXT IT-CMF training challenges facing organisations ---

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IT Transformation is Hard

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IT-CMF Training - Consumer Requirements

Provide up-to-date training and professional development for those wanting to build their IT-CMF knowledge and skills - Distributable to IT professionals/managers and others across

multiple geographies - Implement scalable training solutions for organisations - Ensure support for organisations who want training and

certification to be developed and deployed within a matter of months, rather than quarters or years

($$$ Within budget $$$)

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Reminder – Role of IVI Education

Build the knowledge,

skills, practices, experience, and expertise that people and organisations need to use IT-CMF

Validate knowledge & skills through IVI’s professional certification programme

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IVI’s Approach to Education

Education Approach - IVI’s Education Model is based on proven approaches to adult education and continuous

professional development - Courseware aligns with Blooms Taxonomy of Educational Objectives - Uses Three-Phase Design (3PD) Constructivist adult education instructional method - Assessment-based certification aligns with Level 2 & 3 of Kirkpatrick’s Four-Level Model

Goals of the Education Programme - Disseminate information and knowledge about the IT-CMF to users - Raise awareness of the IT-CMF framework among CIOs, IT managers, and IT

practitioners, and organisations who wish leverage the business value of Information & Communications Technology

- Build and enhance knowledge, skills, and expertise of professionals who wish to implement IT-CMF in their organisation

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IVI 5-Tier Training Model

IVI’s Education Model is constructed across five ‘tiers’ of increasingly sophisticated learning. - The model is built upon a well-established

learning hierarchy. - Using this approach, each training tier

builds upon knowledge, skills, and abilities acquired at a lower tier of the model, beginning with simple information transfer, and progressing through skills- and ability-building, as well as the application of skills in real-life situations.

- The five tiers of training comprise a continuing process of learning for the trainee, rather than merely being a series of training interventions.

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At-a-Glance: IVI IT-CMF 5-Tier Education Model

Tier Course Name Course Description

Tier 1 IT-CMF Passport Introduces participants to fundamental IT-CMF concepts, with a practical component focusing on using IT-CMF.

IT-CMF Executive Overview

Introduces CIOs and other C-Level executives to IT-CMF, with a special emphasis on the IT-CMF executive assessment process, and an in-depth look at assessment results

Tier 2

Managing IT for Business Value

Designed for CIOs and senior IT decision-makers, focusses on optimising the IT business value contribution to the organisation. The course shares practical methodologies, IT-CMF tools & case studies, and discusses how to establish and manage IT for business value in organisations

IT-CMF Core Develops core IT-CMF concepts. Covers the macro capabilities, a number of CCs, CC clusters, conducting assessments. This course provides a broad overview of IT-CMF so that IT managers & professionals may begin to implement the framework in their organisation

IT-CMF Core Custom This course (based on the Core course) is modular and customisable so that organisations may introduce content aligning with their specialised requirements for using IT-CMF.

IT-CMF Core Workshop Facilitated workshop. Provides hands-on coaching in the implementation of the tools and techniques from IT-CMF. Helps jump-start capability maturity improvement projects at the CC level. Leverages concepts in the CC Master Deck and POMs, but does not substitute for the IT-CMF Core programme.

Tier 3

IT-CMF Assessor Essentials

For individuals who wish to become IT-CMF assessment practitioners, who have attained IT-CMF Tier 2 accreditation. This experiential training programme is typically 6-12 months in duration, and blends classroom instruction and on-the-job assessment guidance by IT-CMF Senior Advisors.

IT-CMF Assessor Supplementals

For individuals who wish to become IT-CMF assessment practitioners, who have attained IT-CMF Tier 2 accreditation and have significant experience as IT professionals. This experiential training programme is a subset of the IT-CMF Advanced programme. The course is typically 1-3 months in duration, and blends classroom instruction and on-the-job assessment guidance by IT-CMF Senior Advisors.

Tier 4 IT-CMF Expert For individuals who have achieved IT-CMF Tier 3 certification, and have significant experience implementing the framework. Rather than class work, this Tier is based around project work, practitioner research, problem-solving, Community of Practice contributions.

Tier 5 MSc in IT Management 1-year MSc programme. Accredited by NUIM. This course is designed for individuals who wish to acquire a thorough grounding in IT-CMF and to apply the framework to IT challenges in their organisation.

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IVI Education Delivery (2011-2013)

- Classroom training the primary training delivery channel - Classes are typically multiple-day sessions

- However training can be perceived as “…as a necessary drain on the organization" (Gartner, 2010)

"Incredibly valuable… and my only regret is not

bringing colleagues and peers with me"

CEO, US SME

"We came in with a certain view. The course opened up windows of opportunities for us that are

certainly a nice surprise!" Snr. Manager, 'Big 4'

Consultancy

"The 3-day course is very well structured and

professionally delivered. It totally met our expectations."

CIO, Irish Pharma Co.

"This is an eye opener course to strengthen our approach towards our customers to derive more downstream

business." Snr. Consultant, US

Consultancy

"Great training experience. One of the very few trainings from which I got more than I

expected." Programme Manager, ICT

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Currently Available IT-CMF Qualifications

Tier Qualification Purpose

1 IT-CMF Affiliate

To provide validation that the candidate has gained knowledge of the terminology, the basic concepts, and the core principles of the IT-CMF.

2 IT-CMF Associate To provide validation that in addition to knowledge and comprehension, the candidate is able to apply knowledge of IT-CMF.

3 IT-CMF Professional To provide validation that the candidate is able to conduct IT-CMF Assessments.

4 IT-CMF Senior Professional Available 2014

5 MSc In IT Management

1-year MSc programme. Accredited by NUI Maynooth, Ireland

IT-CMF Certified Instructor

To provide validation that in addition to knowledge and comprehension, the candidate is able to apply and transfer knowledge of IT-CMF to learners.

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IT-CMF Certification…

Ensures that individuals are knowledgeable about, understand, and can apply IT-CMF in specified areas and job functions

Is a common baseline of knowledge

Provides a visible trust mark

Is a foundation for the emerging framework ---

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Global Distribution of Training 2011-2013

NA CA MA NJ NY PA Toronto TX VA Washington DC

APAC Bangalore Chennai Tokyo

ANZ Auckland Sydney

EMEA Ireland UK France Italy Netherlands Czech Rep. Hungary Israel

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NEW PATHWAYS TO LEARNING IT-CMF

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People Learn in Different Ways Competencies & Learning Strategies

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Changing the Channel

Current Model - The instructor is seen as the ‘font of all

knowledge’ - The classroom is seen as the place

where knowledge dissemination happens - The course is perceived as the preferred

format for learning

New Model - The learner is viewed as a Knowledge

Seeker, with changing learning needs and timeframes

- Offline AND online services enable greater access to the total set of knowledge & performance resources

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Disruption

Train Train

Disruption

Train Train Train Train

Disruption

Aligning Work with Learning

Work Weak Alignment of Work and Learning

Work Stop Work Work

Work-Based

Learning Work

Work-Based

Learning Work Stop

Work Work

Greater Alignment of Work and Learning

Self-paced & Synchronous Learning, KM, EPSS, Coaching, Mentoring etc.

(In Addition to Online Learning)

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Creating a Training Environment Where...

- Learning is part of work performance - Work performance is part of the learning process

- Supporting the learner from the classroom to the workplace - Building the right culture and environment for high performance

and increased capability maturity

Training Environment Work Learning

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Analogue Digital

Collaborative

Self-Paced

IVI Education Portfolio in 2014-2015

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New Pathways to Learning IT-CMF

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Ready for

certification exam

Example E-Learning Use Case

1. User accesses Learning Portal 2. Enrols in course 3. Takes course

6. Takes sample sum. test 5. Ongoing EPSS activities 4. Accesses learning activities

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BENEFITS ---

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Benefits of a multi-channel delivery modality

- Phillips’ Model: measures financial benefits of training: (total benefit - total costs) = $____ X 100 = ROI total costs

- Other Types of Value - Reduced Travel - Increased Reach Across Time and Space - Accuracy of Materials - Timeliness - Volume of Deployment - Increased Productivity - Reduced Labour Costs - Better Management - Appropriate Material Usage

- Also, consider the cost / impact of NOT training

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IVI’S LEARNING PORTAL ---

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IVI’s Learning Portal

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Sample Module Available Now

- Navigate your browser to https://ivieducation.nuim.ie

- In the Username text box, enter ‘guest1’

- In the Password text box, - enter ‘Pas$w0rd

- Click on Login

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https://ivieducation.nuim.ie


- Under My courses, click on IT-CMF Sample ePassport (Tier 1) 1309-IVIX-ELN-PPT-SAM

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Navigation

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Learning Support Resources

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Sample Learning Resource

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Survey Topic

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Sample Module Reactions Survey

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Sample Module Descriptor

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IT-CMF ePassport Sample Module UI

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SUMMARY ---

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IVI Education Goals - Summary

People want to perform well (usually!) - Why don't they do what they're supposed to do?

- They don't know what they're supposed to do - They don't know why they should do it - They don't know how to do it

- IT-CMF Certified Training can make your talent more talented - A holistic approach to training & development helps people

perform, and supports organisational development & transformation

- We plan to embed learning not just into workplace… …but into work itself

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Road Map

Course Modality Available IT-CMF Passport CB-ILT Now IT-CMF Core + CB-ILT Now IT-CMF Assessor CB-ILT / RD-ILT Now

IT-CMF ePassport WBT Early 2014 IT-CMF eCore + WBT Mid 2014 IT-CMF eAssessor WBT Mid 2014

IT-CMF Tier 4 All Late 2014 ---

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Thank You!

“Knowledge and Wisdom Shall Be The Stability Of thy Times”

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Find Out More

- Contact the Innovation Value Institute - - E-mail: [email protected] - Phone: +353 1 708 6931 - Fax: +353 1 708 6916 - Web: www.ivi.ie - Postal Address: Innovation Value Institute | National University of Ireland | Maynooth |

Co. Kildare | Ireland

michael.hanley.nuim.ie @michael_hanley http://www.linkedin.com/in/mihanley

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mailto:[email protected]?subject=IT-CMF%20Training%20&%20Education%20

http://www.ivi.ie/

http://www.linkedin.com/in/mihanley




Your Reactions

- Please complete feedback form through QNA system after your workshop

- www.qna.ie/ivi - Go to the Home screen and simply choose the relevant workshop

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QUESTIONS? ---

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Copyright & Limitation of Liability

©2013 Innovation Value Institute™. All rights reserved.

All other brand names, product names, and trademarks are copyright of their respective owners. Do not copy, photocopy, reproduce, translate or reduce to any electronic medium or machine-readable form, in whole or in part, the IVI content without the prior written consent of the IVI.

While every reasonable precaution has been taken in the preparation of this document, the author and publishers assume no responsibility for errors or omissions, nor for uses made of the material contained herein and the decisions based upon such use. No warranties are made, express or implied, with regards to either the contents of this work, its merchantability, or fitness for a particular purpose. Neither the author nor the publishers shall be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or the inability to use the contents of this text.

ba hdip.ed msc (hons) miitd new pathways to learning it-cmf · the course opened up windows of...

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