1 Kto12 BASIC EDUCATION CURRICULUM Information and Communications Technology COMPUTER HARDWARE SERVICING Grade 9 Module 1- 60 hs. Information and Communication Technology (ICT) is one of the four (4) componentsofTechnologyandLivelihoodEducation(TLE).Oneofthe coursesofferedisComputerHardwareServicing(CHS).Thiscoursecovers ProcessandDelivery(PD)whichisconsistofthecorecompetenciesthata Grade9studentoughttopossessnamely:planandprepareforplanand prepare for installation, install equipment / devices and systems and conduct test on the installed computer system. Content Standard The learner demonstrates understanding of basic concepts, underlying theories and core competencies in computer systems and networks. Performance Standard Thelearnerindependentlyprovidesqualityandmarketableservicein computerhardwareservicingintermsofcomputersystemsandnetworks installationanddiagnoseandtroubleshootcomputersystemsas prescribed in the TESDA Training Regulation. MODULE. 1 (PERSONAL ENTREPRENEURIAL COMPETENCIES) Individuals possess different Personal Entrepreneurial Competencies (PECs). ThesePECsincludecharacteristics,attributes,lifestyles,skills,ortraitsthat makeapersondifferentfromothers.Whenonealignsthesecompetencies with the competencies of successful practitioners/entrepreneurs, he/she may become ready to face the challenges of starting a business. What to KNOW Asklearnerstonamepeopleinthenearby community/municipality/city/provincewhoaresuccessfulin establishing their own computer related business.Why are they successful? Do you wish to be like them? Explain to learners the importance of assessing their PECs. Guide learners in assessing their PECs on the following: Character/Attribute/Trait Lifestyle Skills richardrrr.blogspot.com 2 Assistlearnersinanalyzingandinterpretingtheresultsofthe assessment of their PECs. Askessentialquestionstodrawouttheinitialunderstandingsof learnersabouthowpractitioners/entrepreneurssucceedintheir chosencareer.Theteachermaydistributemetacardsforlearnersto writetheiranswers.Thesemaybepostedonthewallandrevisited during the Firming-up. What to PROCESS In order to firm up their understanding, learners may be asked to work individuallyoringroupsincollectinginformationabouthow practitioners/entrepreneurssucceedintheirchosencareers.Some suggestedactivities:interviewwithsuccessful practitioners/entrepreneurs,invitingsuccessful practitioners/entrepreneursasresourcepersoninclass,video documentariesofsuccessfulpractitioners/entrepreneurs,web searching, etc Asklearnerstoperformactivity1:practitionersassessmentsby referringfrompage8ofthismodule.Guidelearnerstoselectthe appropriatecharacteristicsandtraitstoaccomplishtheactivity.Let learners present their work, encourage student to student interactions, and then process their understanding.Havelearnersanalyze(intheformofachart,VennDiagramor ComparisonAlley,etc.)thesimilaritiesanddifferencesamong successfulentrepreneursinthefollowingaspects:characteristics, traits, attributes, lifestyles, skills. Havelearnersreflect/rethinkunderstandingofhow practitioners/entrepreneurssucceedintheirchosenfield.Refer learners to their answer posted on the wall.Processlearnerslearningandcheckitagainstthesignificantinsight culled from the lesson. Check learners understanding against the content standard. What to REFLECT and UNDERSTAND Have learners align their PECs with those of a successful entrepreneur of their choice Have learners reflect on their development areas as well as their areas of strength. Ask what they plan to do with them. What to TRANSFER Have learners prepare an Activity plan that aligns their PECs with the PECs of successful practitioner/entrepreneur.Assess learners plan of action based on the set criteria.(Note:The 3 teacher may develop an assessment tool to determine learners level of performance). MODULE 2. (ENVIRONMENT AND MARKET) Entrepreneurs who want to take advantage of business opportunities need to exploretheeconomic,cultural,andsocialconditionsprevailinginthe community.Needsandwantsofpeopleinacertaincommunitythatarenot metbyexistingbusinessestablishmentsmaybeconsideredasbusiness opportunities.Identifyingtheneedsoftheprovince,itsresources,available localspecializedskills,andappropriatetechnologycanhelpanew entrepreneur in seizing a business opportunity. What to KNOW Guide learners in assessing their prior knowledge on environment and marketasanentrepreneuriallensingeneratingbusinessidea/s throughadiagnostictest,K-W-Landotherappropriateteachingand learning tools. Havelearnersassesstheirimmediateenvironmentandmarketto determinetheexistingindustries,needsandwantsoftargetmarket with the use of the following:Survey questionnaire; Interview guide;Checklist, etc. SWOT analysis AskEssentialQuestionstodrawouttheirunderstandingof environmentandmarketingeneratingbusinessideas.Consider learnersresponses astheirtentativeunderstandingthat theyneedto explore further. What to PROCESS Leadlearnersinanalyzingtheassessmentconductedonthe environment and market in the town/city. Assistlearnersinconductingacommunitymappingtoidentify businessestablishmentsorindustriesinthetown/city.(Note:Teachers may develop an instrument to survey the costumers needs and wants). Guidelearnersinmakingagraphicalpresentationoftheinformation revealedasaresultofthedata-gatheringactivitysuchas:interview, survey, community mapping, etc., Helplearnersinpresentingtheresultofthedatagatheringactivity reflective of the needs and wants of the target market.Asklearnerstodosupplementaryreadingandothercomplementary activities to support the information presented. 4 What to REFLECT and UNDERSTAND Ask learners to interview seasoned entrepreneur to gather salient information on how he/she was able to seize a business opportunity. (Note:The teacher may develop as simple interview guide for this activity).Compare whether the information collected during the interview will complement/harmonize with their skill in generating business ideas. Assess learners level of understanding. Guidelearnersinformingsmallgroupsintheirclass;assistthemto constructasurveyquestionnairewhichisfocusedonidentifyingthe profile of potential customers. Lead learners in presenting their survey form. Asklearnersto administerthepreparedsurveyquestionnaireto generatedataonthepotentialcostumers.Processlearners understanding. What to TRANSFER Ask learners to generate business ideas as a result of the SWOT analysis of environment and market.Assess learners business ideas based on the set criteria. (Note:The teacher may develop an assessment tool to determine learners level of performance).MODULE 3. INSTALL COMPUTER SYSTEMS AND NETWORKS I - Introduction TheprimarypurposeofCHSistoprovidethelearnerswiththe knowledgeandskillsthatwillhelpthembecomecomputerhardware technicians. In this year level, learners / trainee should also be competent and knowledgeable and skillful in planning and preparing for installation, installing equipment/devicesandsystemsandconductingtestontheinstalled computer system.. This curriculum document shall assist and guide the teachers/instructor toeffectivelyteachthecontentofthismodule,efficientlyassesslearners knowledgeandskills,processlearnersunderstanding,andevaluatethe learners evidences of learning. II - Learning Competencies The competencies expressed as learning outcomes in this teaching guide are the exact competencies that will be used to assess the learners / trainees for them to secure COC or NC in Computer Hardware Servicing. Thisteachingguidewouldallowteachers/instructorstostrategicallyteach 5 the competencies spread out in the module; guide the learners in performing theactivities;processlearnersunderstanding;andassistthelearnersin applying what they have learned to an entirely new context. Utilizing effective teaching methodology and strategies suitable to the learning needsandrequirementsofthelearners,thefollowingarethecompetencies that should be mastered by learners / trainees after finishing this module. LO1. Plan and prepare for installation Implement Occupational Health and Safety policies and procedures in planning for installationactivity in accordance with requirements Familiarizewithcomputerperipheral/devices/systemsin accordancewithestablishedprocedurescorrectoperationand safety Consultappropriate/technicalpersonneltoensurethatworkis coordinated with others who are involved in the activity Obtainmaterialsnecessarytocompletetheworkinaccordance with established proceduresCheck the materials receivedagainst job requirements LO2. Install equipment/devices and systems ImplementOHSproceduresininstallingdevices,systems, networking devices, and peripherals Complywiththerequirementsininstallingdevices,/systems, networking devices, and peripheralsInstallcomputersystems,networkingdevicesandperipheralsin accordance with job requirementsPerforminstallationofdevicesandvarietyofoperatingsystemsin accordance with customer/clients requirementsObtainapprovalfromappropriatepersonnelbeforeimplementing contingency procedures Respondtounplannedeventsorconditionsinaccordanceto established procedures Checkthequalityoftheworkundertakeninaccordancewiththe established procedures LO3. Conduct test on the installed computer system (components) Follow OHS policies and procedures in conducting tests Checkcircuitsandsystemsbeingisolatedusingspecifiedtesting proceduresTest devices, systems and/or installation to determine its conformity with the requirementsUndertakefinalinspectionsontheinstalleddevices,systemsto ensure conformity with the requirements Accomplish technical reports on the tests conducted 6 Followproceduresinforwardingdocumentationtoappropriate personnel and/or authority on the test conducted III Pre / Post Assessment Prepare a comprehensive pre / post assessment tool to evaluate learners knowledge and skills.Guide learners in assessing their knowledge and skill using: Paper and pencil test Skills test Other appropriate tools Check their answers using the answer key. IV Reading Resources and Instructional Activities Guide learners in answering the guide questions and performing the activities to measure how much they know about the topic Let learners share their experiences to the class. Process learners responses, let them reflect, revise or rethink their understanding. LESSON 1. PLAN AND PREPARE FOR INSTALLATION What to KNOW Guide the learners in understanding OHS Policies and procedures Guide thelearnersto understand the different types of computers Guidelearnersinidentifyingthedifferentcomponentsofacomputer and their functions. Explaintheuseofdifferentmaterials,tools,equipmentandtesting devices What to PROCESS Guide learners in performing simulation on applying OHS & Policies and Procedures Instruct the students to identify the different types of computers described in each of the sentences given.Guide the students in solving the puzzle for them to reveal the parts of a computer. Instruct the learners to identify the different tools and materials and let them give their uses. 7 What to REFLECT and UNDERSTAND Guide learners in deepening their understanding by watching video presentations regarding different components /devices of a computer. Process learners understanding by answering the guide questions after each video presentation on page 61. Enhance learners understanding on networks by utilizing the internet for some video presentations about the subject matter. Let learners do their task after the presentation on page 68. Developlearnersunderstandingbycraftingappropriateactivitiesto deepen their experiences in consulting appropriate technical personnel to ensure that workis coordinated with others who are involved in the activity;Properlocation/storageofthedevices/systemsand materials;Correctwayofobtainingthenecessarymaterialsto completethework;Fillupjoborderforms,requestformandreport sheets; and appropriate procedures in checking the materials received Have learners self-assess their performance. What to TRANSFER Have learners communicate and collaborate with each other through a role playing pertaining to the devices of a computer. Rate the learners performance using the performance score card on page 63. Let learners have an oral presentation of the activity given in the reflect and understand on page 75. LESSON2. INSTALL EQUIPMENT / DEVICES and SYSTEMS What to KNOW GuidethestudentsinidentifyingthedifferentPersonalProtective Equipment and their uses.Introduce to the learners the different systems specification. Discuss how to install equipment, devices, peripherals and networking devices are done. Discuss the principles on installing computer system.Familiarize the students on how to install windows XP and 7. Familiarize/ educate the learners on the basic configuration set-up. What to PROCESS Let learners answer the short formative test on page 78. Check their 8 answer using the answer key provided in this teaching guide. Guide the students in answering the different essential questions about system specifications.Instruct the learners to write their answers in their notebook. Instruct the students to rearrange the procedures in personal computer disassembly and personal computer assembly What to REFLECT and UNDERSTAND Guidelearnersindeepeningtheirunderstandingbyperformingthe activitiesonpage121withregardstotheoverviewofWindowsXP, Planning for installation and Windows XP installation. Instructlearnerstohavedocumentationtoprocesstheir understanding. Enhancelearnersunderstandinginimplementingcontingency proceduresinunplannedeventsandobtainingapprovalfrom appropriatepersonnelbywatchingavideopresentationandactual interview to a person practicing in the field.Have learners self-assess their performance. What to TRANSFER Group the students and let them work on the task regarding the PPE. Use the performance card in assessing their output.GuidetheindoingtheperformancetestonPCAssemblyand Disassembly and connecting peripherals.Use the performance card in assessing their work.Guide the students in installing windows XP and Windows 7.Use the performance score card in evaluating their work.Guidethestudentsindoingtheactualactivityoninstallingdevice drivers. Evaluate their work using the Performance Score Card. LESSON3. CONDUCT TEST ON THE INSTALLED COMPUTER SYSTEM What to KNOW Let the students be aware of the health and safety regulations needed in testing installed equipment and devices. Cite examples and different situations Letlearnersbe familiarwiththedifferent principlesoftestinginstalled computer devices What to TRANSFER Guide the students to analyze the given situation.9 MODULE 3. DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEMS CONTENT STANDARD Thelearnerdemonstratesunderstandingoftheunderlyingconceptsand principles on diagnosing and troubleshooting of computer systems. PERFORMANCE STANDARD Thelearnerindependentlydiagnosesandtroubleshootscomputer systems as prescribed in the TESDA Training Regulation. LEARNING COMPETENCIES Let learners create a video to demonstrate how to install the hardware components.Showhowtoconfigureanydeviceinstalledinthecomputer.Guide learnersincreateanothervideoshowinghowyoucantestthe assembled computer system for functionality. What to PROCESS Teacher may provide variation of activities for this lesson / Learning outcome to process learners understanding on the subject matter. What to REFLECT and UNDERSTAND Teacher may offer / develop different activities to enhance, enrich and improve learners understanding in conducting a test on the installed computer system and computers devices. V Summative Assessment Prepare a comprehensive summative assessment that covers all the important topics that were discussed. Guide learners in assessing their themselves using: Paper and pencil test Performance test Other appropriate tools Check their answers using the answer key VI Summary / Synthesis / Feedback ComputerHardwareServicingisactuallyabasicfoundationofthehigher levelofPCtroubleshootingandrepairs.Allthebasicandfundamental knowledgearediscussedineachlessonaswelltheprimaryskillsthata technicianshouldacquireinordertoproducemarketableproduct/service which is one of the goals of entrepreneurship.10 Plan and prepare for diagnosis of computer systems errorsDiagnose and configure computer systems and networks Inspect and test the configured computer systems and networksTest Systems and Networks I.OBJECTIVES Guided by the teacher and this module the learner is expected to: Acquire knowledge, skills and underlying principles in the process and delivery of Computer Hardware Servicing such as: Follow OHS proceduresin planning and preparing diagnosis of computersystems errors Determine the computer systems errors using manual and software diagnosis Follow OHS proceduresin planning and preparing diagnosis of computersystems and network errorsIdentify the diagnosed computer systems and network errors based on the job requirements Configure computer systems and networks Follow OHS proceduresin inspecting and testing configured computersystems and networks Inspect configured computer systems and networks Replace defective components Reinstall defective computer systemsIdentify networks errors Repair networks errors based on standard procedures Test the configured computer systems and networks Follow OHS proceduresin testing systems and networks Test computer systems and networks in accordance with the job requirements Accomplish technical reports on the tests conducted II.PRE-ASSESSMENT Guide learners in assessing their prior knowledge and skill in Computer Hardware Servicing using: Skills Self -Assessment test 11 III.LEARNING GOALS AND TARGETS Based on the objectives of the lesson and results of the pre-assessment, let the learners define their personal goals and targets to be achieved at the end of this module. Ask the learners to write their goals/targets on their notebook/ answer sheet. Discuss the use and relevance of setting goals and targets for the mini- course. Assist/Guide learners in accomplishing their goals and targets using the format provided in the module. V. PROCESS AND DELIVERY LESSON 1: PLAN AND PREPARE DIAGNOSIS OF COMPUTER SYSTEM ERRORS What to KNOW Guide the learners in identifying the different safety precautions involve in the preparation in diagnosing computer system errors.Guide the students in identifying the different types of computer system errors.Explain why and how the diagnosing of computer systems is done.Discuss the different steps on checking PC problems and solutions. What to PROCESS Let the students perform the activity on simulating / role playing on how to use PPE.Let the students identify the different PC problem.What to REFLECT and UNDERSTAND Instruct the students to answer the questions on the proper use of PPE. Let the students develop a simple diagnostic plan checking all possible components to be checked on the symptoms.What to TRANSFER Let the students create a diagnostic plan for troubleshooting a power supply with the use of the different tools, materials and equipment.Ask them to use a short bond paper for the answer.LESSON2:DIAGNOSEANDCONFIGURECOMPUTERSYSTEMSAND NETWORKS. 12 What to KNOW Guide the students to understand the different safety precautions to be used in diagnosing and configuring computer systems and networks.Discuss the basic concepts of electricity. Ask the students to give the importance of the lesson to CHS.Familiarize / educate the learners about the techniques for diagnosing computer system.Let the learners have an actual use of diagnosing tools for testing computer system.Discuss the troubleshooting computer system network. Let the students identify the different computer system and computer configurations.What to PROCESS Instruct the students to conduct a simulation activity on applying OHS Policies and Procedures.Give them the performance criteria.Let the students identify the different concepts about electricity. Let the students do the Task on Examining the Motherboard in Detail. Let the students identify the tools in troubleshooting/ network troubleshooting tools. Let the students perform the activity on Networking with DHCP.Let the students do the Task on Creating Peer to Peer Network. What to REFLECT and UNDERSTAND Let the students reflect and answer the questions. Call volunteers to discuss and share their answers.Let the students do the Task on Setting Windows Network Connection. Use the criteria to check their performance.Guide the students to do the task on Using the internet for research. Ask students to report their findings in class.What to TRANSFER Task 1- Network ItLet the students Do the Activity on Networking with Static IPsUse the scoring rubric to rate their performance. Task 2- More Security for Remote Desktop Guide the students to analyze the given situations and perform the task required.LESSON3:INSPECTANDTESTTHECONFIGUREDCOMPUTER SYSTEMS AND NETWORKS. 13 What to KNOW Familiarize/educatethelearnerswiththesafetyprecautionswhile working. Discuss with the students the computer parts replacement. Guide the students in knowing how to upgrade computer components.Let the students identify the differentnetwork error messages and the possible solutions.FamiliarizethelearnersabouttheawardBIOS/andsettingupof CMOS.What to PROCESS Task: Accident ReportLet the students accomplish and prepare a sample accident report. Let the students give the functions of the different computer components and the factors to consider when replacing a component. Guide the students on performing the task on BIOS setting and CMOS setting.What to REFLECT and UNDERSTAND Task 1- Net SkillsDirect the learners to practice TCP / IP Networking skills by answering the guide questions.Task 2- InvestigateInstruct the learners to have an investigation on Verizon FiOS.. What to TRANSFER Guide the students on doing the activity on Upgrading Hardware Discuss them the assessment rubrics to be used in checking their performance. LESSON 4: TEST SYSTEMS AND NETWORKSWhat to KNOW Discuss the different ways on testing computer system.Familiarize/educatethelearnerswiththeproceduresontestingthe software.Instruct / Assist to fill up sample accomplishment report form.Familiarize the learners with the different error beep codes. 14 What to PROCESS Instruct the learners to answer the different questions about error codes.Ask the students to identify the different tools used for testing a system.Ask the students to list all the common problems and solutions in testing a system.Use answer key to check their answer What to REFLECT and UNDERSTAND Task 1- Understanding HardwareInstruct the learners to analyze a manual for a motherboard PC and answers the guide questions given on the LM.Task 2- Teach Me How Instruct the learners to do the activity on Teaching Yourself About Windows Meeting Space and let them answers the reflective questions. What to TRANSFER Task 1- Testing Computer Units Instruct the learners to Do the task on Testing a Computer Unit. . Guide learners in performing the activity. Rate learners according to the criteria. . Task 2- Identify Error Codes Guide learners in performing the activity on identifying error codes. Rate learners performance according to the criteria. IV.SUMMARY ComputerHardwareServicingisactuallyabasicfoundationofthe higherlevelofPCtroubleshootingandrepair.Allthebasicand fundamental knowledgearediscussedineachlessonsaswelltheprimaryskillsthata technicianshouldacquireinordertoproducemarketableproduct/service which is one of the goals of entrepreneurship. There are four (4) major topics that this module: (1) plan and prepare diagnosisofcomputersystemerrors;(2)diagnoseandconfigurecomputer 15 systems and networks ; (3) inspect and test the configured computer systems andnetworks;and(4)testsystemsandnetworks.Thefourmajortopics containssub-topicswhichallleadstodiagnoseandtroubleshootcomputer systems. Understandingacomputersystemisnotaneasytask.Thismodule would help the reader to acquire at least the basic knowledge of the said field. V.REFERENCES Books and Articles and Printed Materials: Barry Press, Marcia Press, PC Upgrade and Repair Bible, Desktop Edition., Wiley Publishing Inc., 10475 Crosspoint Boulevard, Indianapolis, IN 46256 Ron Gilster, PC Repair Bench Book., Wiley Publishing Inc., 10475 Crosspoint Boulevard, Indianapolis, IN 46256 Barry Press, Marcia Press, PC Upgrade and Repair Bible, Desktop Edition., Wiley Publishing Inc., 10475 Crosspoint Boulevard, Indianapolis, IN 46256 Ronaldo V. Ramilo And Deover M. Pasco K to 12 Basic Education Curriculum- Technology and Livelihood Education Learning Module Computer Hardware Serviciing Marigen N. Leosala, Bobby P. Caoagdan, Ronaldo V. Ramilo, and Rosalie P. Lujero TechnologyandLivelihoodEducation-InformationandCommunications Technology Learners Manual Grade 7 & 8 Efraim Turban, R. Kelly Rainer Jr., Richarrd Potter Introduction to Information Technology3rdEdition-2005atRosewoodDrive,Denver,John Wisley and Sons(Asia) Pte. Ltd Electronic Resources: Computer Memory Types Retrieved from http://www.buzzle.com/articles/computer-memory-types.html 16 Measurements for Memory & Storage Retrieved from http://www.athropolis.com/popup/c-comp2.htm Fundamentals of PC repair Retrieved from http://www.ustudy.in/ce/hard/u1 Occupational Health and Safety PrecautionsRetrieved from http://danreb.com/sites/default/files/CHS-NC2%20Reviewer%20-%20With%20Oral%20Questioning_0.pdf Puzzles for Activities Retrieved from http://puzzlemaker.discoveryeducation.com/CrissCrossSetupForm.asp Occupational Safety Precautions Retrieved from http://info.psu.edu.sa/psu/cis/kalmustafa/CISCO/Lecture%20Slides/ITE_PC_v40_Chapter2.pdf Computer Hardware Basics Retrieved from http://www.youtube.com/watch?v=6N7bqBsFL0w- How to install Computer Hardware Retrieved from http://www.wikihow.com/Install-Computer-Hardware- How to install Computer components Retrieved from http://www.directron.com/howtoupsys.html- Tool Selection Retrieved from http://www.bechtel.com/assets/files/Environmental/ToolboxSafetyTopics/20 /10/ProperToolSelection.pdf PC Assembly Retrieved from http://www.iml.uts.edu.au/assessment-futures/designing/assembling.html Computer Basics Retrieved from http://www.instructables.com/id/Disassemble-a-Computer/- PC Hardware, Networking ,Operating Systems and Troubleshooting Retrieved from www.professormesser.com- 17 VI.GLOSSARY The purpose of the glossary is to guide the teachers and the learners to be equipped with the technical terms and their meaning. This is very useful wheneverthelearnersneedtorecalltheconceptsandvocabularywords relevant to the lesson since our working memory is very limited. The glossary serves as additional reference material that will guide the learners practice of the skills and help the students when they commit errors. Answer key for Module 3 What to Process (page 60) 1.Tablet PC 2.Server 3.Minicomputer 4.Microcomputer 5.Netbook 6.Desktop computer 7.Digital 8.Mainframe 9.PDA 10. Wearable computer Matching Type (page 61) 1. C 2. A 3. K 4. J 5. H 6. D 7. G 8. L 9. B 10. F What to Process (page 68) 1. Network Firewall 2. WAN 3. Network gateway 4. Network 5. Modem 6. Network Interface 18 7. Bridge 8. Ethernet Switch 9. Routers 10.LAN What to Process (page 78) 1.True 2.True 3.True 4.True 5.False 6.True 7.True 8.True 9.True 10.True What to Process (page 120) 1.C 2.B 3.B 4.B 5.A 6.C 7.D 8.B 9.A 10.C Summative Test Test1. 11. Tablet PC 12. Server 13. Minicomputer 14. Microcomputer 15. Netbook 16. Desktop computer 17. Digital 18. Mainframe 19. PDA 19 20. Wearable computer 21. Operating system 22. Input devices 23. Output device 24. Storage devices 25. Firewall 26. WAN 27. Network gateway 28. Network 29. Hub 30. Bridge Test II 1.True 2.True 3.True 4.True 5.True 6.True 7.True 8.True 9.True 10. True 11. True 12. True 13. False 14. True 15. True Test III.1.C 2.D 3.A 4.C 5.B 6.B 20 7.A 8.D 9.C 10. B Test IV 1.C 2.A 3.P 4.O 5.J 6.E 7.H 8.Q 9.B 10. G 11. D 12. M 13. L 14. I 15. K Answer key for Module 4 Test I1.No Video Output 2.No Video Output 3.Doesn't Boot 4.Lots of pop up windows showing on standby mode 5.Never Ending Loading of Operating system 6.Lots of hardware installation windows appear 7.Safe mode doesn't work 8.Sound on/off error 9.Keyboard and mouse system restart 10. Application causes system to restart Test II1.A2.B 21 3.C 4.D 5.D 6.C 7.B 8.A 9.C 10. A Test III1.A 2.B 3.E 4.C 5.F 6.D 7.H 8.G Test IV3, 5, 1, 2, 4, 7, 6Test VAnswers may vary