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    1Presentation_ID 1999, Cisco Systems, Inc.

    Cisco AVVIDCisco AVVIDArchitecture for Voice, Video, and Integrated Data

    Emerging Voice Technologies

    Architecture for Voice, Video, and Integrated Data

    Emerging Voice Technologies

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    2Presentation_ID 1999, Cisco Systems, Inc.

    Owen [email protected] [email protected]

    Consulting Engineer

    Voice & MultiService Technologies

    Cisco Enterprise Line Of Business Technical Consultancy

    Consulting Engineer

    Voice & MultiService Technologies

    Cisco Enterprise Line Of Business Technical Consultancy

    2Presentation_ID 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 3 of 65

    AgendaAgenda

    Consolidation

    Cisco IP Telephony

    IP Telephony Components

    But First . Quality

    Of Service (QoS)

    IP Phone Roadmap

    Call Manager 3.0

    Distributed Call Processing

    Catalyst Enhancements

    So how does this all work then

    Cisco AVVID Application Integration

    Design Guide

    Summary

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    www.cisco.comZermatt 2000 - Slide number 4 of 65

    DVVI ConsolidationDVVI Consolidation

    PCs

    Distribution

    ServerFarm

    WiringCloset

    Voice Mission-Critical

    Application

    VideoSurveillance

    Mission-Critical

    Application

    Web Servers

    Four Different Traffic Types - all Mission Critical

    PCs, Voice, Video, Business AppsPCs, Voice, Video, Business Apps

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    www.cisco.comZermatt 2000 - Slide number 5 of 65

    Key Technology Requirements for IP TelephonyKey Technology Requirements for IP Telephony

    Reliability

    Dial tone is always there

    Quality of Service

    WAN and LAN, good quality voice always!

    Power & Current Infrastructure Integration

    eg: cabling, integration with current PBX

    Scalability to Large Campus Sizes

    Need to move beyond the current 200 user limit

    Application Integration - Current and Future

    Call processing, Unified Messaging, Call center etc. integration in the Enterprise spaceis fundamental

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    www.cisco.comZermatt 2000 - Slide number 7 of 65

    Cisco AVVIDp An End-to-End ArchitectureCisco AVVIDp An End-to-End Architecture

    Softphone

    MessageMessage

    ServerServer

    TelephonyTelephony

    ApplicationApplication

    ServersServersPagingPaging

    ServerServerDirectoryDirectory

    ServersServers

    ContentContentServerServer

    ContentContentServersServers

    IP PhonesPCs

    Video

    Distributed

    Adaptive

    Distributed

    Adaptive

    Gateway Switch Router

    Cisco IP Fabric

    Intelligent Network Services

    Platforms

    InfrastructureClients Applications

    Open

    Manageable

    Open

    Manageable

    MessageMessage

    ServersServers

    CallManagerCallManager

    ServersServers

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    www.cisco.comZermatt 2000 - Slide number 8 of 65

    PSTN

    What do I need for IP Telephony?What do I need for IP Telephony?

    Phones

    Supporting, H.323, SIP or a low weight stimulusresponse protocol such as Skinny e.g. Symbol, Cisco

    Gateways

    PBX and PSTN connectivity

    Applications and Call Processing

    CallManager, voice mail, IVR, etc.

    Network infrastructure

    Routers, switches, wire, WAN services

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    www.cisco.comZermatt 2000 - Slide number 9 of 65

    Where do all these bits fit?Where do all these bits fit?

    WAN

    PBX PBX

    PSTNCisco IP Phones:12SP+/30VIP

    Next Generation

    Application

    Integration:Voice Mail

    Dialing Plans

    SupplementaryServices

    Cisco

    CallManager

    LAN Switches provide

    QoS, inline Power and

    Switched Infrastructure

    GatewaysProvide Analog or Digital Access

    and QoS support

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    www.cisco.comZermatt 2000 - Slide number 10 of 65

    Open, Standards-BasedOpen, Standards-Based

    Gateway

    Cisco

    Directory

    Server

    CallManager

    Legacy

    PBX

    Voice-Enabled

    Router

    Cisco IP Phones

    QoS Enabled

    Catalyst Switch

    Application

    Servers

    IP

    PSTN

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    www.cisco.comZermatt 2000 - Slide number 11 of 65

    Open System ApplicationsNewWorld Ecosystem

    Open System ApplicationsNewWorld Ecosystem

    IP

    GatewayGatewayCallManagerCallManager QoS

    EnabledCatalyst

    Switch

    QoS

    EnabledCatalyst

    Switch

    Application

    Servers

    Application

    Servers

    Telekol

    Picazo

    Meet Me ConferencePSTN

    Voice Mail/UMS from

    Amteva Acquisition

    Call Center Applications

    from GeoTel Acquisition

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    12Presentation_ID 1999, Cisco Systems, Inc.

    The ComponentsFor Call Manager Release 2.4

    The ComponentsFor Call Manager Release 2.4

    12F0_4339_c1 1999, Cisco Systems, Inc.

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    www

    .cisco.comZermatt 2000 - Slide number 13 of 65

    Cisco AVVID IP PhonesCisco AVVID IP Phones

    Firstly they look like phones...

    Soft key & display based access to

    features and value-added services

    Programmable soft buttons

    No paper labels, easy set installation / relocation

    Integral 10BaseT Hub

    Locally powered

    Range of Voice services

    G.711 & G.723.1

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    www

    .cisco.comZermatt 2000 - Slide number 14 of 65

    and if you have a lot of legacy phonesand if you have a lot of legacy phones

    Support via H.323 & Skinny

    Connect existing circuit

    switched phones to an IP

    network.

    Supported phones Lucent Definity all 8400, 6400 series and Call

    Master 3

    Nortel Norstar 7324, 7310, 7208 and 7100,

    Meridian M2006, M2008, M2009, M2012, M2216,

    and M2616

    Mitel SX-50, SX-200 ,SX-2000 Superset 410,420, 430 (DNIC), and 4000 series

    Siemens Hicom 110E,150E, 300E All Optiset E,

    Rolm 9751 RP200, RP300, RP400, and RP600

    Ericsson MD110, Business Phone Dialog 3000

    Stillwaiting for BU decision on product

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    www

    .cisco.comZermatt 2000 - Slide number 15 of 65

    Cisco AVVID PSTN GatewaysCisco AVVID PSTN Gateways

    All Cisco IOS/CatOS Platforms

    The link from IP to Circuit Switched - H323 Gateway

    Both Digital & Analogue support

    Support for Supplementary Services (Hold,

    Transfer, Conference, etc)

    Available today.

    PBXPBX

    P

    S

    T

    N

    PBXPBX

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    www

    .cisco.comZermatt 2000 - Slide number 16 of 65

    53005300 72027202

    72047204

    72067206

    75057505

    75077507

    75137513

    17501750

    Cisco Multiservice GatewaysCisco Multiservice Gateways

    Performance

    2600260036203620

    36403640

    36603660

    38103810

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    www

    .cisco.comZermatt 2000 - Slide number 17 of 65

    Cisco AVVID Call ManagerCisco AVVID Call Manager

    Provides intelligent Call Processing & PBX functionality

    Advanced Call Control

    Scalable and on open systems

    Fault tolerant

    Browser Accessed

    Standards based

    H323 and MGCP support

    Application Integration

    Unified Messaging

    Call Centres

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    www

    .cisco.comZermatt 2000 - Slide number 18 of 65

    Cisco AVVID WEB Attendant ConsoleCisco AVVID WEB Attendant Console

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    www

    .cisco.comZermatt 2000 - Slide number 19 of 65

    Cisco AVVID CDR LinkCisco AVVID CDR Link

    Solution would not be complete without billing records.

    CDR saved to hard disk in CSV format

    File can be exported to traditional systems

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    20Presentation_ID 1999, Cisco Systems, Inc.

    QoS For IP TelephonyWithout it nothing works !

    QoS For IP TelephonyWithout it nothing works !

    20F0_4339_c1 1999, Cisco Systems, Inc.

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    www

    .cisco.com

    Zermatt 2000 - Slide number 22 of 65

    .1

    G.711G.711

    G.729(a)G.729(a)

    G.723.1G.723.1

    64k + Header64k + Header

    8k + Header8k + Header

    6.3k /5.3kk + Header6.3k /5.3kk + Header

    79.5k (on Ethernet)79.5k (on Ethernet)

    20k/10k (on PPP)20k/10k (on PPP)

    18k/8k (on PPP)18k/8k (on PPP)

    So HowMuch BandwidthDoes A Voice Call Really Need ?

    So HowMuch BandwidthDoes A Voice Call Really Need ?

    Voice calls without Compressed Real Time Protocol can take up

    as much as 80Kon a WAN linkwhen using G.711

    Administrator can defines which CODEC in regions

    Currently no low-bitrate conferencing

    *Current Phones Use These Codecs

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    www

    .cisco.com

    Zermatt 2000 - Slide number 23 of 65

    ChallengeChallenge Cisco SolutionsCisco Solutions

    Packet Residency

    Slow Link Freeze-out byLarge Packets

    Interleaving

    FRF.12, MLPPP, IP MTU Size Reduction,Faster Link

    Bandwidth Consumption

    Header Size on Low

    Bandwidth Links

    Compression

    Codecs, RTP Header Compression, Voice

    Activity Detection

    WAN

    Oversubscription, Bursting

    Traffic Management

    Router Traffic Shaping to CIR, High PriorityPVC, Data Discard Eligibility

    Congestion

    Delay and Delay Jitter

    Intelligent Queuing

    WFQ, IP Precedence, RSVP,Priority Queuing

    VoIP Low Speed Link (

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    24Presentation_ID 1999, Cisco Systems, Inc.

    Some RecommendationsSome Recommendations

    24

    F0_4339_c1 1999, Cisco Systems, Inc.

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    www

    .cisco.com

    Zermatt 2000 - Slide number 25 of 65

    Network Infrastructure - LANNetwork Infrastructure - LAN

    Switched Ethernet to the desktop

    No shared flat networks - PLEASE !!

    VLAN support

    Voice in one Data in the other.

    Power capability required

    Phones are powered you know.

    Either in-line or from Power cube

    Redundant Network Design (to address availability)

    Quality of Service

    Bandwidth is not just the answer

    Via Buffer Management and Classification of traffic

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    www

    .cisco.com

    Zermatt 2000 - Slide number 26 of 65

    Network Infrastructure - WANNetwork Infrastructure - WAN

    Redundancy via Routing Protocols

    Need to reroute quickly, 3 minutes is too long for voice

    Sufficient WAN bandwidth

    Whilst data may ride for free it still needs bandwidth

    Quality of Service

    Without it your are toast

    How many of your customers run 100Mb in both the LAN and the WAN ?

    Avoiding Loss, Delay, and Delay Variation (Jitter)

    WAN

    Router

    Multilayer

    Campus

    Multilayer

    Campus

    Router

    CallManagerCallManager

    Campus

    Not as CriticalInitially

    Must Be Switched

    WAN Edge

    A Must

    QoS Startsin the WAN

    WAN Backbone

    A Must

    Often Overlooked

    or Misunderstood

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    www

    .cisco.com

    Zermatt 2000 - Slide number 27 of 65

    Policy NetworkingPolicy Networking

    Telecommuters

    MobileUsers

    BranchOffices

    Enterprise Policy

    QoSSecurity

    Campus

    Partners

    Define policies for applications

    and users

    Distribute policy bindings

    QoS Policy Servers, Security

    Network enforcement nodes

    Enable integrated control over

    network resources

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    28Presentation_ID 1999, Cisco Systems, Inc.

    IP Phone RoadmapRemember IP Devices That Support Voice

    IP Phone RoadmapRemember IP Devices That Support Voice

    28F0_4339_c1 1999, Cisco Systems, Inc.

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    www

    .cisco.com

    Zermatt 2000 - Slide number 29 of 65

    Not Committed

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    www

    .cisco.com

    Zermatt 2000 - Slide number 30 of 65

    Cisco 7960 IP Phone- Needs Call Manager Release 3.0

    Cisco 7960 IP Phone- Needs Call Manager Release 3.0

    Professional, Manager

    High or Busy Telephone Traffic

    Six Lines -

    Mix Directory Numbers or Features

    Full Duplex Handsfree

    Display Area:

    Calling Information, Feature Access Via Soft Keys,

    Additional Display Area for Value-added Services andApplications

    Built-in Headset Connection

    10/100 BaseT - 3 Port Switch

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    www

    .cisco.com

    Zermatt 2000 - Slide number 31 of 65

    Cisco AVVID IP SoftphoneCisco AVVID IP Softphone

    True mobility

    Work from home but answer as if youare in the office.

    Work from the hotel room !

    Now true desktop convergence

    TAPI Application

    Can control associated IP

    Phone

    Directory Integration

    Call Manager Release 3.0(2)

    Currently works with 2.4

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    32Presentation_ID 1999, Cisco Systems, Inc.

    Call Manager Release 3.0Planned FCS Q2 CY 2000

    Call Manager Release 3.0Planned FCS Q2 CY 2000

    32F0_4339_c1 1999, Cisco Systems, Inc.

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    www

    .cisco.com

    Zermatt 2000 - Slide number 33 of 65

    Very Strict Guidelines For 3.0Very Strict Guidelines For 3.0

    No Beta allowed in the field until 3rd week in March

    EFT starts end of February beginning of March 2000

    Must be co-ordinated by the EMEA Tiger Team

    Contact Adrian Brookes ([email protected]) or Eric Chapat ([email protected])

    No SE training until week beginning 27th March 2000

    First course at the Technical Forum in Brussels

    Limited availability, open to Tiger Team members only

    Why ?

    Major changes in 3.0

    Just completed, but many changes requested

    FCS looks like May 2000

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    www

    .cisco.com

    Zermatt 2000 - Slide number 34 of 65

    Call Manager Release 3.0Call Manager Release 3.0

    Distributed Call Processing (N+1)

    Enhanced CallManager Database Administration

    MGCP - Phase 1

    Distributed Call/Single CDR

    Online Non-Intrusive Configuration Changes

    Telephone UI Software Support

    Partitioning EnhancementsToll Restriction User Classes

    Distributed Region Number Management

    Regionalized Gateway & Tail End Hop Off

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    www.cisco.comZermatt 2000 - Slide number 35 of 65

    Call Manager Release 3.1Call Manager Release 3.1

    802.1P/Q & RSVP

    Additional Telephone Feature software support

    MGCP- Phase 2

    Class of Service- User Logon

    Class of Service- User Profile download to Telephone upon Login.

    Dynamic Comfort Noise adjustment to 7960

    OA&M Enhancements for SMB Platforms

    Valet/User Model

    Personal Call Flow agent enhancements

    E911 device auto-location and notification

    E911 call control upon disconnect

    Digit Analysis Translation Tables

    Malicious Call Trace CDR Support

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    36Presentation_ID 1999, Cisco Systems, Inc.

    Distributed Call ProcessingDistributed Call Processing

    36F0_4339_c1 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 37 of 65

    San Jose

    Cluster

    SanJoseA

    SanJoseB

    SanJoseCSanJoseD

    SanJoseE

    CM 3.0 ClustersCM 3.0 Clusters

    (N + 1) Scheme that provides

    Enhanced Redundancy

    Scalability

    CM 3.0Up to 5 CM(s) Per Cluster

    2500 Devices Per CM

    512M Memory Required

    10,000 IP Phones Per Cluster

    (5-1) * 2500 = 10,000

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    www.cisco.comZermatt 2000 - Slide number 38 of 65

    How Do Cluster Communicate InternallyHow Do Cluster Communicate Internally

    Database used is SQL 7.0 (+ SQL 7.0 SP1)

    1 Publisher Per Cluster

    Remaining CMs are Subscribers

    (N -1) TCP connections 25 CMs = 24 Connections

    All Configuration changes made on Publisher

    Call Manager (Real Time Data)

    Fully Meshed.

    (N * (N - 1)) TCP connections

    5 CMs = (5 x 4) = 20 Connections

    25 CMs = (25 x 24) = 600 Connections

    Real Time Data - Phone / Gateway Registrations etc

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    www.cisco.comZermatt 2000 - Slide number 39 of 65

    How Do Clusters CommunicateInternally

    How Do Clusters CommunicateInternally

    Sequel

    Database

    Intra Cluster

    Signaling = Full Mesh

    Publisher

    Subscriber

    Subscriber Subscriber

    Subscriber

    7830

    7820

    78207820

    7820

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    www.cisco.comZermatt 2000 - Slide number 40 of 65

    N+1 exampleN+1 example

    Three devices are homed to

    SanJoseD. All nodes in the network

    are connected and are relaying route

    and registration information to each

    other.

    SanJoseA

    SanJoseE

    SanJoseD SanJoseC

    SanJoseB

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    www.cisco.comZermatt 2000 - Slide number 41 of 65

    N+1 exampleN+1 example

    SanJoseD Powered off. The devices lose their connection to CM SanJoseD.

    SanJoseA

    SanJoseE

    SanJoseD SanJoseC

    SanJoseB

    X

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    www.cisco.comZermatt 2000 - Slide number 42 of 65

    SanJoseA

    SanJoseE

    SanJoseD SanJoseC

    SanJoseB

    X

    N+1 exampleN+1 example

    The devices re-home to other

    call managers, which then

    replicate new route and

    registration information to

    each other.

    The devices experience only a

    brief outage - (TBD)

    Calls in progress are dropped.

    Gateway calls are dropped.

    Since device operation is

    identical, users may not notice

    that anything happened.

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    44Presentation_ID 1999, Cisco Systems, Inc.

    Catalyst EnhancementsCatalyst Enhancements

    44F0_4339_c1 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 46 of 65

    Catalyst IP Telephony EnhancementsCatalyst IP Telephony Enhancements

    Catalyst 6XXX switch family blades

    48 port 10/100 switch module with 48vdc power to phones

    High density DSP resource module (transcoding, mixed codec conferencing)

    8 port T1 PRI ISDN VoIP gateway module

    24 port FXS module

    Catalyst 4XXX switch family

    48 port 10/100 switch module with 48 vdc power

    Modular VoIP gateway with 2 VIC/WIC and one WIC and two fixed FXO/FXS groups (50 pin Telco

    connector)

    Catalyst 3500T

    Stackable switch with 48vdc power to phones

    VG200 Gateway

    IOS Based Gateway only based on 2600 router platform

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    47Presentation_ID 1999, Cisco Systems, Inc.

    So How Does This All WorkSo How Does This All Work

    47F0_4339_c1 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 48 of 65

    Cisco AVVID : Basic UnderstandingCisco AVVID : Basic Understanding

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    www.cisco.comZermatt 2000 - Slide number 49 of 65

    PBXPBX

    P

    ST

    N

    PBXPBX

    IP IP

    IPIP

    70325 70330

    70330 goes off-hook

    sends OH message to CM

    CM tells to give dial tone

    70330 dials 70325

    CM tells 70325 you have

    a call with extension 70330

    CM tells 70330 IP address

    of 70325

    70330 and 70325 have a

    conversation on how best

    to make the call work

    70330 and 70325 have

    conversation

    CM drops out of picture --

    no longer involved

    when the conversation

    is over 70330 and 70325

    notify CM they are on-hook

    Cisco AVVID : IP to IP CallCisco AVVID : IP to IP Call

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    www.cisco.comZermatt 2000 - Slide number 50 of 65

    PBXPBX

    P

    ST

    N

    IP IP

    IPIP

    70330

    70330 goes off-hook

    sends OH message to CM

    CM tells to give dial tone

    70330 dials number in

    PSTN space

    Cisco AVVID : IP to PSTN CallCisco AVVID : IP to PSTN Call

    Based on Dial Plan, CM

    determineswhich Gateway

    and which port is to act

    CM notifies gateway

    CM notifies 70330 the IP

    address of Gateway

    70330 contacts Gateway

    Call parameters set up

    call is completed through

    PSTN

    CM releases involvement

    with call

    when the conversation

    ends, 70330 and Gateway

    notify CallManager that

    connection is over

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    www.cisco.comZermatt 2000 - Slide number 51 of 65

    CiscoCallManager

    Cisco uOneMessaging Server

    IMAP4

    Message

    Store

    52015202

    CFNA-->5050

    1-Call

    Setup

    2-E.164 lookup

    3-Call

    Setup4-Alerting

    (Ring)

    4-Alerting

    (Ringback)

    5-No Answer

    8-Media

    Connect

    50506-Call Setup

    7-Auto-Offhook

    11-Greeting/tone

    playback

    (SMTP)

    13-Message Waiting

    14-Message

    Waiting

    11-Greeting/tone

    playback (SMTP)

    12-Record

    Message (RTP) 12-Record

    Message

    (SMTP)

    LDAP v3

    Directory

    9-Get

    Subscriber

    10-Set

    Subscriber

    All signaling and media over IPAll signaling and media over IP

    Cisco CallManager Voice Mail callcontrol 5201 dials 5202 - fwd to VMCisco CallManager Voice Mail call

    control 5201 dials 5202 - fwd to VM

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    52Presentation_ID 1999, Cisco Systems, Inc.

    Application IntegrationApplication Integration

    52F0_4339_c1 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 53 of 65

    Application IntegrationApplication Integration

    When my wife calls to tell me she's going into labour, it's no big

    deal for an IP-based switch to look into my scheduler, find the

    conference room I'm in and forward the call there. Getting a

    traditional PBX to do that would take a whole fleet of Andersen

    consultants.

    Christian Renaud, Cisco EVBU Product Marketing

    27th September 1999

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    www.cisco.comZermatt 2000 - Slide number 54 of 65

    uOneCheck My

    Calendar

    Cell / PDA

    IP Network

    If Its a Customer, Ring Me Wherever!

    If Sister Calls and I Am in a Meeting, Send to Unified Messaging

    If Its the Boss, and Im not in a Meeting, Ring Me but Dont Call Cell

    Virtual Intelligent AssistantVirtual Intelligent Assistant

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    55Presentation_ID 1999, Cisco Systems, Inc.

    2.4 Design Guide2.4 Design Guide

    55F0_4339_c1 1999, Cisco Systems, Inc.

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    www.cisco.comZermatt 2000 - Slide number 56 of 65

    Design CaveatsDesign Caveats

    Maximum 200 users per CM

    No WAN connectivity

    Call Manager cannot use Gatekeeper for Address Resolution

    (Does not enhance dial plan scalability)

    No two sites may have same internal dial plan

    Therefore only 1 instance of 1XXX, 2XXX, 3XXX etc

    Limited to 10 Site Deployments

    Call Manager uses 128kbps in the ARQ (Only going to use80kbps for G.711)

    Call Manager registers EACH GKControlled H.323 device as a

    separate VoIP-GW with Gatekeeper

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    www.cisco.comZermatt 2000 - Slide number 57 of 65

    Router/GW

    PSTN

    V

    Site ASite B

    Site C

    IP WAN

    Router

    IP WAN

    Router

    Call

    Manager

    V

    V

    Call

    ManagerCall

    Manager

    Call Manager at each site

    200 IP Phones

    100 Voice Mail Boxes

    GW Selection based on PSTN signaling

    PRI - DT24+/DE-30+ or AS5300

    T1/E1 CAS - 2600/3600/7200

    MTP Required for IOS Gateways - Min 12.0(7)T

    =

    Amteva Gate Server

    Message Store

    Directory

    Isolated DeploymentsIsolated Deployments

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    www.cisco.comZermatt 2000 - Slide number 58 of 65

    Router/GW

    IP WAN(Primary Voice Path)

    PSTN(Secondary

    Voice Path)V

    Site A

    Site B

    Site C

    IP WAN

    Router

    IP WAN

    Router

    Call

    Manager

    V

    V

    Call

    Manager

    IOS Gatekeeper forAdmission Control

    Call Manager at Site

    200 IP Phones

    100 Voice Mail Boxes

    IOS Gateways Required

    G.711/80kbps for ALLALL IP WAN voice calls

    Maximum 10 IP WAN sites

    Transparent PSTN Fallback if WAN Unavailable

    No Voice Mail Networking

    Multi-site WANDistributed Call Processing

    Multi-site WANDistributed Call Processing

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    Router/GW

    IP WAN

    Centralized

    Call Manager

    PSTNV

    Location

    Hub

    Location 2

    Location 3

    V

    IP WAN

    Router

    V

    IP WANRouter

    Multi-site WANCentralized Call Processing

    Centralized Dial Plan

    200 IP Phones

    100 Voice Mail Boxes

    Admission Control - Location BW Limits

    Remotes mustmust use Selsius GWs due to MTP

    128kbps Minimum (Plan for 80kbps per Call evenwith Selsius Gateways)

    No Service if WAN down (Unless Dial Backup)

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    Call Manager

    2.4 (Required)

    Voice/Voice/

    EmailEmail

    Messaging

    Server

    uOne GateServer

    (4.1E)

    Message Store/Directory

    Directory

    uOne 4.1E1. 100 Voice mail Boxes or less2. Voice Messaging only

    3. Appserver requires Out of Band DTMF and is G.711 only (12.0(7)T)

    4. Out of Band DTMF from IOS GW need to be dtmf-relay h245-alphanumeric

    All components on

    MCS-7830

    Skinny Station Protocol

    Gateserver registers

    as an IP Phone

    MCS-7830

    Voice MessagingAll in one Entry Package

    Voice MessagingAll in one Entry Package

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    uOne Entry Edition IncludesuOne Entry Edition Includes

    100 user mailboxes

    30 minutes storage max per user

    4 simultaneous streams (ports) of voice messaging

    OPTIONAL 4 stream (port) upgrade (Maximum is 8 Ports)

    To go beyond 8 ports or 100 users you will have to upgrade to a

    stand alone uOne Enterprise Version

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    63Presentation_ID 1999, Cisco Systems, Inc.

    3.0 Design Guide3.0 Design Guide

    63F0_4339_c1 1999, Cisco Systems, Inc.

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    PSTN

    V

    Site ASite B

    Site C

    V

    V

    A

    A

    A

    CM 3.0 Isolated DeploymentsCM 3.0 Isolated Deployments

    Call Manager Cluster at each site

    10,000 IP Phones Per Cluster

    2500 per Cal Manager

    No Limit to Number of Clusters (Each Cluster is isolated PBX)

    G.711 - Makes no sense to compress calls

    GW Selection based on PSTN signaling

    MTP Not Required

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    PSTN

    V

    Site A

    Site B

    Site C

    V

    V

    A

    A

    A

    IP WAN(Primary Voice Path)

    Gatekeeper

    CM 3.0 Multi-Site WanDistributed Call processing

    CM 3.0 Multi-Site WanDistributed Call processing

    Call Manager Cluster per site

    10,000 IP Phones Per Cluster

    Max 10 Clusters (5 Redundant) - IOS GK for CAC

    G.711 or G.729 for WAN (C6K DSP Farm required for G.729 & Conference)

    GW Selection based on PSTN signaling

    MTP Not Required

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    Location Based Admission Controland Cluster Interaction

    Location Based Admission Controland Cluster Interaction

    Not Supported SupportedSupported

    Cluster1CMA

    Cluster1CME

    Cluster1CMD Cluster1CMC

    Cluster1CMB

    Location 1 Location 2

    One CCM in a clusterOR up to

    Three CCMs in a Cluster Providing:1. All Phones always registered with same Cisco CallManager

    2. Achieved by keeping all Phones with same CM Group list order

    3. Creation of a Locations Cluster of two or three

    4. Possible Location status synch during CM failover - self healing

    BA

    Location 1 Location 2

    Primary

    CM

    Backup

    CM

    Locations

    WAN Cluster

    Remote

    Sites

    Central

    Site

    Remote

    Sites

    Central

    Site C

    Backup

    CM

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    Router/GW Router/GW

    Call

    Manager

    IP WAN

    Compressed Call Leg in the IP WAN

    DSP Resource at Central Site

    uOne

    Gateserver

    DSP = DSP FarmG.711 Call Leg

    Compressed Call Leg

    Supported/Committed for 3.0

    DSP

    3.0 Solution SetNo DSP Farm or Cisco CallManager at remote sites

    3.0 Solution SetNo DSP Farm or Cisco CallManager at remote sites

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    GW

    Router/GW

    IP WAN

    Centralized

    Call Manager

    VPSTNV

    Site1 Site2

    Dial 9 for Local PSTN GW

    Dial 9 for Local PSTN GW

    Partition

    1. Devices with similar reachability

    characteristics

    2. Items placed in Partition:

    IP Phones, DNs, Gateways + Route

    Patterns

    Calling Search Space

    1. Which Partitions a device may search in for a

    dialed number

    2. Provides dialing permissions/restrictions

    3. Each device assigned a Calling Search Space

    3.0 Dial Plan Enhancements -Partitions

    Centralized Call Manager but Distributed Dial Plan

    3.0 Dial Plan Enhancements -Partitions

    Centralized Call Manager but Distributed Dial Plan

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    36003600

    IP WAN

    337-1XXX 447-2XXX

    VV

    Dial Plan - Robust Digit ManipulationDial Plan - Robust Digit Manipulation

    PSTNVoice

    OverflowUser dials

    447-2222

    1111 2222

    2222 Presented

    to Call Manager

    36003600

    IP WAN

    337-1XXX 447-2XXX

    VVPSTN

    VoiceOverflowUser dials

    447-2222

    1111 2222

    2222 Presented

    to Call Manager

    Call ManagerCall Manager

    strips 447 for IP WANstrips 447 for IP WAN

    Call ManagerCall Managerprepre--pends 1610 for PSTNpends 1610 for PSTN

    Call Placed Across IP WANCall Placed Across IP WAN

    Call rejected Across IP WAN, takes PSTNCall rejected Across IP WAN, takes PSTN

    Gatekeeper

    Gatekeeper

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    IOS GW

    Call Manager

    with

    Amteva Gateserver

    1. Allows for IOS GW/Call Manager Integration without MTP (Greater Scalability)

    2.2. MGCP support for Analog IOS GW interfaces ONLY (FXS & FXO)MGCP support for Analog IOS GW interfaces ONLY (FXS & FXO)

    3. Fax will require G.711 Operation with MGCP3. Fax will require G.711 Operation with MGCP

    PSTNV

    Design Characteristics

    IOS GW

    Call Manager

    with

    Amteva Gateserver

    PSTNV

    Initial Call - Direct from GW to IP Phone

    No MTP Required

    Call Transfer - Allow Supplementary Services

    SkinnyStation

    MGCP VoicePath

    MGCPElimination of MTP

    MGCPElimination of MTP

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    IOS GW

    Cisco CallManager

    with

    Amteva Gateserver

    1. Allows for IOS GW/Call Manager Integration without MTP (Greater Scalability)2. IOS gatewayswith Digital Interfaces without MTP3. Minimum IOS 12.0(7)T

    PSTNV

    Design Characteristics

    IOS GW

    Cisco CallManager

    with

    Amteva Gateserver

    PSTNV

    Initial Call - Direct from GW to IP Phone

    No MTP Required

    Call Transfer - Allow Supplementary Services

    SkinnyStation

    H323v2 VoicePath

    Elimination of MTPH.323v2with Open Closed Logical Channel

    Elimination of MTPH.323v2with Open Closed Logical Channel

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    IOS Gatekeeper

    V VRouter/GW Router/GW

    CallManager

    Cluster

    CallManager

    Cluster

    IP WAN

    Design Characteristics

    Compressed WAN Call Leg across IP WAN

    Gatekeeper used for Admission Controlwith PSTN Fallback

    Cisco uOne

    Gateserver

    Cisco uOne

    Gateserver

    V = DSP FarmG.711 Call Leg

    Compressed Call Leg

    Site A Site B

    Call Manager and DSP Farm at each siteCall Manager and DSP Farm at each site

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    Summary & ConclusionSummary & Conclusion

    LAN & WAN Infrastructure needs QoS

    Without it give up and go home !

    Network Design should support redundancy

    Voice systems do today !

    Ciscos has solutions to support Voice/Video/Data enabled

    networks

    Cisco AVVID Packet Voice Is A Real Solution !

    Cisco AVVID ArchitecturePowerful, flexible IP architecture that supports Intelligent Integrated Applications

    Cisco AVVID Advanced Applications

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    75P t ti ID

    Thank-you.Thank-you.

    Owen Bridle

    Cisco Voice & MultiService Technologies Consulting Engineer

    Enterprise LOB

    [email protected]

    Owen Bridle

    Cisco Voice & MultiService Technologies Consulting Engineer

    Enterprise LOB

    [email protected]