Aviva and The Cloud

Toby Redshaw, Group CIO

Setting the Scene314 Years of Insurance Experience

1696 Hand in Hand founded

1797 Norwich Union founded

2009 Move to the global brand

1817 Newcastle

lighting by gas

1912 Titanic Sinks1896 Pioneering Motor Insurance

1963 Great Train Robbery

1848 Travel insurance invented

Setting the SceneSome of Aviva’s Cloud Experience

Group CIO10 years Cloud experience

across a range of industries/markets

Sales Force AutomationDistributed sales force and relationship management solutions trialled in Europe

and UK

Portfolio ManagementProject and Portfolio

Management tools in use in UK, Europe and North America

HR SolutionCore HR platform live in

Europe, near-live in North America

Process DesignerBusiness Process management design software in use across

the globe

Aviva WorldMulti-award winning global

intranet, knowledge management, collaboration , social media and

construction platform in 10 languages

Microsoft Sharepoint 2007

What is Aviva World?

Powerful search tools

Collaboration

Knowledge Management

Communication

Social Networking

Application Platform

8.2M views in August 2010 47,787 active users across the

globeTop business teamsite: Underwriting

Top social teamsite: Aviva Gaming Club

4562 active Teamsites

Delivered a Talent management application using an off the shelf web part and some customisation for 10th the planned cost and in ¼ of the planned time

Discovered talent deep within the organisation, outside of IT, who were innovating and solving business problems with the new tools

Available in 10 different languages

One office built its own car park booking system to improve throughput

Globally accessible forums are used for live chat sessions by

Exec Committee members

The platform enables global events such as

Aviva Day and the Customer Cup competition

Business problems across the globe are solved through the forums or comments on

blogs

Un-Innovation Killer

Very competitive multi-bid scenario

The Aviva World StoryChange the IT Brand and Culture: FBC and a Big Win!

Decision: Need to get

moving

Deliver in half the time for

half the cost!

Need an experienced,

global partner

Cost effective, feature rich, extensible Platform

Decision: Project kick

off…

Go Live: 45,000 users across the

Globe

Delivery record: 143 days

Full MS Sharepoint

implementation

Lightweight governance, agile delivery

Viral adoption, zero training

footprint

18 months of effort to deliver an intranet project with a single

vendor bid!

Self Managing Communities and SecurityWho do you want driving security ?

Where is your data stored? Needs legal

input early in the project

Information classification is

critical. What can and can’t be stored

in the Cloud?

Community becomes mostly self

regulating, aligned to published guidelines

QA/Testing is critical to control design.

Engage Audit early in the process

Access beyond the firewall can be done,

with minimal administrative overhead

Cloud services are generally location

insensitive, which can increase risk e.g.

Internet Café access

Lessons from the Coalface

“How much control of content should

there be? How much oversight does it need?”

“The gift that keeps on giving. Value is created across the

globe in unexpected ways”

“It’s a critical part of the cultural

change agenda. People’s workplace

expectations are changing”

“Modern, more impactful tools and techniques bring a

fresh perspective to the rest of the

technology stack”

“Best of Value approach. Understand real business needs to establish appropriate SLAs and functions”

What’s different about The Cloud?

ConstructionInvestment

Administration Headaches

Portfolio Management

Enterprise Architecture

Maintenance

£ £Time & Effectiveness Leaks

The “4 Box” model of IT states shows that reducing admin and the headache side of IT

adds key leadership time to things that mater to the business

It’s low cost: built using “new Lego” tools and solutions are provided from the Internet

It allows IT leaders to focus on delivering value, not building and maintaining complex infrastructure

It puts tools in the hands of Innovators across the organisation, not just in IT

Changes and updates made centrally, so no complex rollout or update schedule

Cloud services largely have zero-training footprints

Built in Disaster Recovery and resilience. Services are designed for scalability

Accessible anywhere from any modern Internet connected device

How the Cloud can reduce administration and management headaches:

Over the Horizon

Short Term

Mid Term

Long Term

Smart technology roadmap opens up

a huge range of opportunities for

communication and collaboration

Cloud is not about software

development, it’s about putting tools

in the hands of Innovators across

your company

Two big “game changers”: Analytics and Business Process

Management, integrated

In Summary…

“Conceptually simple, technically complex”

“Get in the deep end of the pool, you’ll learn more”

“Has to have a near zero training footprint and be useful

from day one”

“Pitfalls: do not underestimate cultural impact within the org or changing

expectations of employees ”