asurion mobile (lite) insurance
TRANSCRIPT
Asurion Mobile+
(Lite) Insurance The Smart Phone Insurance
L220211
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COMBINED FINANCIAL SERVICES GUIDE AND PRODUCT DISCLOSURE STATEMENT
This Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) was prepared on 10February 2022.
How to Contact Us
Web my.asurion.com.au/contact-us
Email [email protected]
Mail P.O. Box 4083Australia Post Richmond East LPORichmond VIC 3121
Welcome to Asurion Mobile+ (Lite)About this PDS This PDS is designed to provide you with information to help you decide whether Asurion Mobile+ (Lite) is right for you. It contains information about the product's key features, such as the duration and cost of cover, the policy bene! ts, and the policy limits and exclusions, and sets out the terms of the policy. It also outlines our complaints handling procedure and how we handle your personal information.
This Combined FSG & PDS includes the Policy wording. You should keep a copy of this document and your Policy Schedule in a safe place, as together they form the contract between you and us.
General Advice Warning The information in this document is general information only, and doesn't consider your individual objectives, financial situation or needs. It is important that you carefully read this Combined FSG & PDS, having regard to these matters, before you act on the information and decide whether or not to purchase the product.
About the InsurerThe insurer and product provider of Asurion Mobile + (Lite) is Liberty Mutual Insurance Company, Australia Branch, ABN 61 086 083 605 AFSL No. 530842 (for claims handling and settling services only), trading as Liberty Specialty Markets, a company incorporated under the laws of Massachusetts, USA (the liability of members is limited) (Insurer).
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About AsurionAsurion Australia Pty Ltd ABN 18 155 388 275 (Asurion Australia) is the promoter and distributor of the Asurion Mobile+ (Lite) product. Asurion Australia is a corporate authorised representative (AR No. 1293374) of Asurion Financial Services Pty Ltd ABN 99 158 359 767 AFSL No. 422216 (Asurion FS). Asurion FS is authorised by the Insurer under an intermediary agreement to arrange the issue of and administer the product, and handle claims in relation to the product, on behalf of the Insurer. Asurion Australia, on behalf of Asurion FS, may provide financial services including general financialproduct advice in relation to Asurion Mobile+ (Lite) under the AFSL of Asurion FS. Asurion FS and Asurion Australia have given their consent to be named in this document.You can also refer to the ‘Who We Act For’ section of the FSG for further information.
Up to date informationThe information in this PDS is up to date at the time of issue. From time to time, we may update the information contained in this PDS. If the change is not materially adverse, we will place a notice of the changes on our website at (www.asurion.com.au/policy). If you would like a paper copy, please contact us and one will be made available to you without charge. In some circumstances, the terms and conditions of this policy may be amended by a Supplementary PDS (SPDS).
Understanding what we meanIn this document, references to 'you' and 'your' mean the person insured and/or the Policy owner, as the context requires. References to 'we', 'us', and 'our' means Asurion Australia and/or Asurion FS or the Insurer, as the context requires. Some words and expressions have a special meaning which are explained in the Definitions section. Please refer to this section when reading the PDS.
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What is Asurion Mobile+ (Lite)?
Asurion Mobile+ (Lite) is insurance for your mobile phone which provides you with cover against Screen Damage to your phone.
2. Purchasing Asurion Mobile+ (Lite)Eligibility criteriaYou are eligible to purchase Asurion Mobile + (Lite) and we will agree to insure you, provided:
a. you are an Australian resident over 18 years old;b. the device you plan to cover is a Samsung or
Apple iPhone on our Eligible Device List;c. the device is owned by you (which includes if it is
on a payment plan with a network carrier or retailer) and is not leased or owned by a third party;
d. the device is not already part of an active Asurion Mobile+ policy or another policy of insurance;
e. your device is connected to an Australian carrier network and you have an active Australian mobile number;
f. the device is being used for personal use only; and
g. the Device Assessment con! rms that you are in possession of the device and your device is in good working order.
How to purchase Asurion Mobile + (Lite)To purchase cover simply go to the Asurion website (www.asurion.com.au) and follow the prompts. You will need to have the phone you are seeking to insure with you when you are purchasing cover.
You must provide us with all information we reasonably require to confirm your eligibility for cover and whether we will cover you, including providing government issued identification (i.e. Australian Driver Licence or valid passport). If you are unable to supply this when you apply for cover, we will ask you to provide it when you lodge your first claim.
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Duty to take reasonable care not to make a misrepresentationYou have a duty to take reasonable care not to make a misrepresentation. You must answer any questions we ask about you and your device honestly, accurately and completely, as our decision to provide cover is based upon the information you provide to us. If you breach your duty and make a misrepresentation we may reduce or deny your claim or cancel your Policy.
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3. Duration, Renewal and Cost of CoverAsurion Mobile+ (Lite) is a 12-month policy which you can choose to pay upfront or by monthly instalment.
Monthly instalments If you elect to pay by monthly instalments you must ensure that each payment is made by the due date, otherwise we may refuse to pay a claim or we may cancel your Policy if the payment is overdue by a period of one month or more. Refer to the Cancellation and Refunds section of this PDS.
Automatic renewal
After the first 12 months your contract will automatically renew upon each anniversary from the date your cover commences, unless you notify us that you wish to cancel your Policy, or we no longer agree to insure you. If we no longer agree to insure you, we will provide you with written notice of our intention not to renew at least 14 days before your Policy is next due for renewal. You can choose to cancel your Policy at any time. Refer to the Cancellation and Refunds section of this PDS.
Period of CoverYour Policy starts as soon as:
the Device Assessment has been successfully completed on your device;
we agree to cover you; and
your payment has successfully been processed.
You will receive an electronic copy of your Policy Schedule which will confirm the details of your cover, including the Period of Cover. A copy of your Policy Schedule will also be available to be accessed at any time through your myAsurion.
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Cost
Discounts
When you apply for Asurion Mobile+ (Lite) insurance through our website, you will be quoted the price payable to purchase the insurance relevant to your specific device make, model and payment choice (annual upfront or by monthly instalments). The total amount payable includes the premium, amounts payable for the non-insurance benefits, GST and any other relevant government taxes, levies and charges. The total amount payable and the breakdown of costs will be stated in your Policy Schedule and on your tax invoice which is available in myAsurion.
If you choose the annual upfront payment option, we will apply the Annual Payment Discount and the total amount payable will be less than if you choose to pay by monthly instalments. You may also be eligible for other discounts when you purchase the Policy or at the time of renewal. All Discounts applied will be disclosed to you when you purchase the insurance and when your Policy is renewed. Refer to the ‘Discounts’ section below.
In addition to the Annual Payment Discount, we may provide you with a discount off the total amount payable in the following illustrative circumstances:
• If you provide us proof that your Covered Device has been purchased in the last 30 days (New Phone Discount). We will ask for a copy of the receipt to verify that the device is new (not second-hand) and was purchased in the last 30 days before you apply for or renew this insurance;
• You refer a friend to purchase an Asurion Mobile+ insurance policy (Refer a Friend Discount). If applicable, in order to activate the Refer a Friend Discount you will receive a unique code after purchasing your Asurion Mobile+ (Lite) insurance. The maximum number of friends you may be able to refer will be disclosed to you. Each friend you are able to refer must retain their policy for a
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minimum period of 6 months. Both you and any friend you are able to refer will receive the Refer a Friend Discount at the time of your / their next renewal provided the eligibility requirements have been met;
• If you have not made any claims on the policy at the time of renewal (No Claim Discount); or
• From time to time, for promotional purposes.
• The Discounts available may be varied from time to time at our discretion;
• Discounts can be accumulated up to the Maximum Discount;
• If you transfer your Policy because you have changed or upgraded your Covered Device and you have any Discounts pending, they will be transferred to your new Policy, unless you tell us otherwise; and
• Any pending Discount(s) will not be transferable or redeemable if you cancel your Policy.
All applicable Discounts will be automatically shown to you when you purchase the insurance and when your Policy is renewed. Other than the Annual Payment Discount, the application of any other Discount/s is subject to the following conditions:
If you lodge a claim and it is accepted by us, you will be required to pay us an Excess. When you submit your claim for Mail-in Screen Repair, we will ask you to confirm your payment details to enable us to process the payment of the Excess once your claim is accepted. For Authorised Repairer Screen Repair Reimbursement, we will deduct the Excess from your reimbursement.Details of the applicable Excess that applies to your Covered Device will be detailed in your Policy Schedule or you can log in to myAsurion for details.
Claim Excess
4. Coverage and Benefits
If your Covered Device suffers Screen Damage* you have the option of Mail-in Screen Repair or Authorised Repairer Screen Repair Reimbursement.
1. Mail-in Screen RepairIf your Covered Device suffers Screen Damage only, we will replace the screen using genuine parts.
2. Authorised Repairer Screen Repair Reimbursement If your Covered Device suffers Screen Damage only, we will reimburse the cost for the screen to be replaced by an Authorised Repairer of your choice. We will reimburse you up to a maximum of $550.00 for any claim we accept. *Screen Damage does not include scratches, scrapes or other cosmetic damage that does not impair the functionality of the Covered Device.
Allowable Claim Limit Your Allowable Claim Limit is 2 claims in each Period of Cover.
Knowledge BaseYou will also have access to our Knowledge Base which includes helpful articles and technical tips specific toyour Covered Device.
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5. What is Not Covered?
We will not accept or approve a claim:
a. If the Screen Damage occurs outside of your Period of Cover.
b. For normal wear and tear of your Covered Device.c. For any damage to your Covered Device that is
only cosmetic or that does not affect the functionality or operation of your device.
d. For any defects in the design of your Covered Device.
e. If your Covered Device suffers a manufacturer defect or issue covered under the warranty or guarantee provided by the Covered Device manufacturer or retailer.
f. If you have damaged your Covered Device due to misuse or failure to follow the manufacturer’s instructions, including if your Covered Device has been subject to unauthorised third-party repairs or contains non-genuine OEM parts or modifications.
g. If you have not provided all of the required documentation or information reasonably requested by us in order to assess your claim.
h. If your claim is fraudulent. i. If you cannot reasonably prove your loss.j. For any loss or damage caused by intentional,
wilful, illegal or fraudulent behaviour.k. If you lease your Covered Device, or otherwise do
not own the Covered Device (except as part of a payment plan through a recognised network carrier or phone retailer) and cannot prove ownership of the Covered Device.
l. If your Covered Device was damaged before the Policy commences.
m. If your Allowable Claim Limit has been reached.n. For any loss or damage to accessories belonging
to you for your Covered Device.
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o. For any malfunction of your Covered Device caused by the effect of any software, virus or malware.
p. For any consequential loss which occurs as a result of a Covered Event under the Policy or costs beyond the repair or replacement of the Covered Device. For example: external or SD card storage; loss of data, apps or software, set-up costs, carrier fees or charges of any kind.
q. For any loss or damage to your Covered Device arising from, or as a consequence of confiscation, destruction or damage under the order of a government authority.
r. If by doing so, we, our parent company or its ultimate controlling entity may be, or are, exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of Australia, the European Union, the United Kingdom, the United States of America or other applicable jurisdiction.
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6. myAsurion
You will have access to your own portal, known as myAsurion, where you can manage your Policy and account details, make a claim, check the status of a claim and view your Policy documents. You can also access the Asurion Knowledge Base in myAsurion.
To access myAsurion go to: my.asurion.com.au. We will also send important notifications related to your Policy or a claim to you through myAsurion.
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7. Making a Claim
If you wish to make a claim you must do so within 30 days, or as soon as reasonably practicable after the Screen Damage occurring.
To lodge a claim, you must log in to myAsurion and select the ‘Make a Claim’ option. You must answer our questions and provide any documentation or evidence we reasonably request to enable us to assess your claim.
You will be sent a notification in myAsurion as soon as your claim is approved, and we will process the Excess payment from your nominated credit card or deduct it from your reimbursement.
You can view the progress of your claim through myAsurion at any time. If you are having difficulty with submitting your claim you can contact us, refer to the Contact Us section of this PDS. If you need additional support or assistance, please also refer to our Support page on our website for information on how you can contact us and/or how we can help (my.asurion.com.au/contact-us/extra-support ).
Cancelling or withdrawing a claim
You can cancel or withdraw your claim prior to our acceptance of the claim.
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Repair: Screen Damage Claims
We, or an Authorised Repairer, will repair the Screen Damage of your Covered Device using genuine OEM parts.
Option 1: Mail-In Screen Repair
Step 1: Make a claim• Make a claim by logging in to myAsurion.
Step 2: Prepare your Covered Device for sending• Once your claim has been lodged, you will receive an
email with an eParcel shipping label as an attachment.• Back-up or transfer any important data on your Covered
Device.• Turn off all passcodes and any lock features (for Apple
devices, you must deactivate Find My iPhone).• Erase all content and complete a factory reset.• Remove your SIM card and SD memory card.• Do not send any accessories (covers, chargers, power
cables, headphones). If you send us accessories or SIM cards, we will not be able to return them to you.
Step 3: Send in your Covered Device• Take an electronic or printed copy of the eParcel label to
an Australia Post Office with your Covered Device.• Present the eParcel label to the Australia Post attendant
who will provide you with return packaging and will send your Covered Device to us at no charge to you.
• Obtain a lodgement receipt and keep a copy as confirmation
• We aim to complete your Screen Repair within 5 Business Days of your device being received by our repair centre. You can track the progress of your claim through myAsurion.
Step 4: Restore the content on your repaired Covered Device • Upon completion of the Screen Repair, we will return your
Covered Device to the address you provided when you made your claim.
• When you receive your Covered Device back, restore the content from the most recent back-up you performed.
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Option 2: Authorised Repairer Screen Repair Reimbursement
Step 1: Make a claim• Make a claim by logging in to myAsurion.
Step 2: Prepare your Covered Device for repair• Once you have received notification from us that your
claim has been lodged, make an appointment at your nearest authorised Apple or Samsung repair facility.
• Back-up or transfer any important data on your Covered Device.
• Turn off all passcodes and any lock features (if you have an Apple iPhone, you must deactivate the Find My iPhone feature).
Step 3: Go to your nearest authorised Samsung or Apple repairer
• Take your Covered Device to your chosen Authorised Repairer at the scheduled repair date and time window.
Step 4: Pick-up & restore the content on your repaired Covered Device
• Pick-up your Covered Device and pay for the repair of your Screen Damage at the agreed time of collection. Ensure you obtain a tax invoice for proof of payment as you will need to submit this to us for us to pay the reimbursement up to the approved limit.
• Restore content from your most recent back-up onto your Covered Device. You should also enable all security features and passcodes, including Find My iPhone for Apple devices.
Step 5: Reimbursement• Log into myAsurion. • Open your pending claim for your Screen Repair.• Follow the instructions to upload your receipt.• When your receipt has been reviewed and approved, you
will receive a confirmation email. Please note that we will only cover the cost of replacing the screen.
• Click the link in the email to confirm your payment details for your Reimbursement to be processed. Reimbursements will be processed within 2-5 Business Days.
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8. Other Important Things You Need to Know
Non-payment of premium
We may refuse to accept or pay your claim if you have not made your premium payments. If we are unable to process your premium payment, we will let you know. We may also cancel your Policy when premium is unpaid. Refer to the Cancellations and Refunds section of this PDS.
Our warranty
You are covered by our 12-month warranty for our screen repairs. Our warranty is provided in addition to the consumer guarantees under the Australian Consumer Law and does not limit or replace them. If you experience or notice any defects, please notify us as soon as possible by logging in to myAsurion.
If you have a claim for Authorised Repairer Screen Repair Reimbursement and have your Covered Device repaired by an Authorised Repairer of your choosing, you will be subject to their warranty policy which may be different to ours.
Repair timeframes
If you have a Mail-in Screen Repair claim, we aim to ensure that your device is repaired within 5 Business days, subject to availability of parts. We will notify you if your repair will take longer than this.
If you have chosen to have your device repaired by an Authorised Repairer, you will be subject to their repair timeframes which may be different to ours.
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Shipping & Delivery
If you have made a claim for Mail-in Screen Repair, we will provide you with a prepaid shipping e-label. We will not charge you for shipping your repaired device to your nominated address. However, we reserve the right to charge you for reasonable shipping or postage costs to us if you send us the wrong device, and additional duties and/or charges may apply if you request special delivery. Transit times may vary depending on delivery address and any delays impacting delivery services.
Please note: We do not ship to Post Office (P.O.) boxes.
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9. Cooling-Off Period
You can cancel your Asurion Mobile + (Lite) policy within the rst 14 days of the Policy start date or renewal start date (Cooling-Off Period) and we will provide you with a full refund of any amounts you have paid, as long as you have not already made a claim. To exercise your cooling-off rights you can contact us through your myAsurion.
You are also entitled to cancel your Policy after the Cooling-Off Period. Please see the next section for our cancellation terms.
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10. Cancellation and Refunds
Cancellation by You
You can contact us to cancel your Policy at any time through myAsurion. The cancellation will take effectfrom 11.59pm on the day you request cancellation of your Policy. If you have not made a claim and have unused cover remaining on your Policy, you will be entitled to a pro rata refund.
An administration fee of $20 (inclusive of GST) is applicable if you cancel your Policy outside of the Cooling-Off Period. If the pro-rata refund amount is less than the administration fee, we will waive the administration fee and you will not receive any refund from us.
Cancellation by Us
We may cancel your Policy by giving you 7 days written notice if:
a. You have made a fraudulent claim.b. At the time you applied for the insurance you
failed to take reasonable care to not make a misrepresentation to us.
c. You failed to comply with your duty of utmost good faith.
If we cancel your Policy due to fraud, we will not refund any money to you and we will cancel the Policy from the commencement date.
We can also cancel your Policy if you pay by monthly instalments and your premium is overdue by one month or more.
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11. Telling Us About Changes
You must tell us as soon as practicably possible of any changes to the information you have provided to us including the following:
If your device has been replaced as part of an in-warranty claim with the OEM or the retailer where you purchased the device from.
If you have changed your device (refer to below section).
If you have moved from the address that is shown on your Policy Schedule.
If your contact details have changed.
We may decide that we cannot continue to insure you, or we may require you to pay an additional premium as a result of these changes. You must pay the additional premium (if applicable) before these changes come into effect.
Changing your device
We understand that during your Period of Cover you may upgrade or change your device. If you want to cover your new device, please log in to myAsurion and we can assist you to purchase a policy for your new device and cancel cover for your previous Covered Device. Any unused portion of premium in respect of your previous policy and any pending Discounts will be transferred to your new policy, unless you tell us otherwise.
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12. Communicating with You
Unless you tell us otherwise, we will send your Policy documents and other policy related communications electronically including by email, text message or through your myAsurion. Electronic communications will be deemed to have been received by you on the transmission date recorded in our (or our agent's) systems.
13. Contact Us
If you have any enquiries about Asurion Mobile+ (Lite) feel free to contact us through myAsurion. You can request to speak to a member of our Customer Care team if it is during 8am – 6pm (AEST), Monday to Friday, or you can request for a call back. Alternatively, you can contact us by:
Online my.asurion.com.au/contact-us
Email [email protected]
Post P.O. Box 4083Australia Post Richmond East LPORichmond VIC 3121
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14. If You Have a Complaint
We aim to ensure that we deliver the best customer experience possible, but we understand sometimes things may go wrong. If you wish to make a complaint you can contact us by:
Phone 1800 961 383
Online my.asurion.com.au/contact-us
Email [email protected]
Mail Complaints Manager, P.O. Box 4083, Australia Post Richmond East LPO, Richmond VIC 3121
We aim to resolve all complaints as efficiently as possible and if your complaint is taking a little longer for us to investigate or resolve, we will make sure we keep you informed of its progress at least every 10 Business Days.
If we are unable to resolve your complaint within 30 calendar days, or if your complaint has not been resolved to your satisfaction, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent financial services complaint resolution service that is free to consumers.
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AFCA’s contact details:
Phone 1800 931 678
Email [email protected]
Website www.afca.org.au
Mail Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Certain time limits and terms of reference apply when you make a complaint to AFCA. Please refer to the AFCA website for details.
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15. General Insurance Code of Practice
The Insurance Council of Australia (ICA) has developed a voluntary General Insurance Code of Practice (the Code). We and the Insurer support the Code and adhere to its requirements. The Code aims to raise the standards of practice and services within the general insurance industry through its objectives of fairness, integrity, transparency, value and accessibility. A copy of the Code can be accessed here: https://insurancecode.org.au/resources/2020-general-insurance-code-of-practice/
16. Financial Claims Scheme
If the Insurer is unable to meet its financial obligations under your Policy, you may be entitled to a payment under the Financial Claims Scheme if you meet the eligibility criteria.
If you would like more information about the scheme, please contact:
fcs.gov.au; or
1300 558 849.
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17. Our Privacy Statement
By applying for or purchasing Asurion Mobile+ (Lite) you consent to us collecting, handling, storing and/or disclosing your personal information in accordance with data privacy laws and our privacy policy, a copy of which is available at www.asurion.com.au/privacy-policy/. We may disclose your personal information to the Insurer, reinsurers, our third party service providers, our related bodies corporate and each of their representatives in other jurisdictions in which they operate, such as the Philippines, Singapore, and the United States so that they can assist us in administering Asurion Mobile+ (Lite), and also in claims handling and providing financial product advice in relation to Asurion Mobile+ (Lite).For details about how the Insurer handles your personal information, please visit:
https://www.libertyspecialtymarkets.com.au/footer/privacy-policy/
18. Liberty Mutual Annual General Meeting (AGM)
The Insurer is a branch of Liberty Mutual Insurance Company (LMIC), which is incorporated in Massachusetts USA. LMIC is an indirect subsidiary of Liberty Mutual Holding Company Inc. (LMHC), a Massachusetts USA mutual holding company. While you are a policyholder of Asurion Mobile+ Insurance you are a member of LMHC. Each year you will receive a notice of annual general meeting of LMHC at which you are entitled to vote. You are not entitled to receive dividends as a member of LMHC.
19. Target Market Determination (TMD)
The Target Market Determination for Asurion Mobile + (Lite) can be found at www.asurion.com.au/policy.
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20.Definitions We Use
AFSLmeans Australian Financial Services Licence.
Allowable Claim Limitmeans the maximum number of times you are able to make a claim on the benefit during your Period of Cover.
Annual Payment Discount means the discount applied if you choose the annual upfront payment option.
Authorised Repairermeans a repairer that is authorised by Samsung or Apple (as the case may be) to carry out device repairs.
Authorised Repairer Screen Repair Reimbursement has the meaning given under the section titled ‘Repair: Screen Damage Claims’.
Business Daymeans Monday to Friday unless that day is a declared public holiday in Victoria or NSW.
Covered Devicemeans the mobile phone insured under this Policy, and which is named as the Covered Device in the Policy Schedule.
Device Assessmentmeans the assessment you must complete prior to us agreeing to insure you. We may review the condition of your device by asking you to complete a short video or send pictures of your device to check the physical condition. In some instances where we are unable to successfully assess the condition of your device, we may contact you for further validation.
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Eligible Device List means the list of Apple and Samsung devices which we will agree to insure. The list is subject to change from time to time and can be accessed from our website: asurion.com.au/supported-phones
Excessmeans an amount payable by you to us when we accept your claim.
FSGmeans Financial Services Guide which forms part of this document.
GSTmeans goods and services tax and has the same meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
IMEI number means International Mobile Equipment Identity number.
InsurerInsurer means Liberty Mutual Insurance Company, Australian Branch ABN 61 086 083 605 AFSL No. 530842 (for claims handling and settling services only), an authorised general insurer, trading as Liberty Specialty Markets, a company incorporated under the laws of Massachusetts, USA (the liability of members is limited).
Discountmeans the Annual Payment Discount, and any other discount we may apply to your Policy.
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Like for Like Devicemeans:
1. a refurbished or new device of the same make, model and memory as your Covered Device; or
2. a refurbished or new device of a different make
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Maximum Discountmeans the maximum allowable discount off the total amount payable, disclosed to you when you purchase Asurion Mobile+ insurance and when your Policy is renewed.
or model with the same operating system as your Covered Device, with the same or better specifications if we cannot source a new or refurbished device of the same make, model and memory as your Covered Device.
PDSmeans Product Disclosure Statement, including the Policy wording.
OEMmeans original equipment manufacturer.
Period of Cover means the period of cover set out in the Policy Schedule.
Policymeans your Asurion Mobile+ (Lite) insurance policy.
Policy Schedulemeans the document which shows your insurance policy details, including the Period of Cover, your details and details of the Covered Device.
Screen Damagemeans physical damage to the device screen which impairs the normal functionality of the device in accordance with the manufacturers’ intended use. It does not include scratches, scrapes or other cosmetic damage that does not impair the normal functionality of the device.
Screen Repairmeans repair of your Screen Damage.
we, us, ourmeans Asurion Financial Services Pty Ltd (ABN 99 158 359 767 AFSL 422216), Asurion Australia Pty Ltd (ABN 18 155 388 275, AR No. 1293374), or the Insurer, as the context permits.
you, yourmeans the policyholder, or person named as Insured on the Policy Schedule.
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FINANCIAL SERVICES GUIDE Date Prepared: 10 February 2022
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About this Financial Services Guide
This Financial Services Guide (FSG) is an important document issued by Asurion Financial Services Pty Ltd ABN 99 158 359 767 AFSL 422216 (Asurion FS), and its related bodies corporate, Asurion Australia Pty Ltd ABN 18 155 388 275 AR No. 1293374 ( Asurion Australia ) and Techlog Center, LLC (Philippines) AR No. 1293440 (Techlog ) (‘we’, ‘us’ or ‘our’), that outlines the types of financial services we may provide to you.
The purpose of this FSG is to help you decide whether to use the financial services that we offer. It includes information about:
• the financial services we are authorised to provide;
• our relationships with other service providers;• who we act for when providing our financial
services; • how you can contact us; • remuneration and other benefits we may receive;• complaints handling, and • compensation arrangements.
The PDS for Asurion Mobile+ (Lite) is included with this FSG. The PDS contains important information about Asurion Mobile+ (Lite) including the key features, benefits and costs, and it will help you make an informed decision about whether the insurance is appropriate for you.
General Advice WarningAny advice you receive from Asurion FS, Asurion Australia or Techlog is general advice only, and has been prepared without taking into account your objectives, financial situation or needs. You should consider whether the advice is appropriate to you, having regard to those factors, before acting on the advice. It is also important that you consider the PDS carefully before deciding to purchase a financial product.
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Our Authorised Financial Services and Relationships
Financial services we are authorised to provide
Under its Australian Financial Services Licence (AFSL) Asurion FS is authorised to:
• provide financial product advice in relation to general insurance products and miscellaneous financial risk products;
• deal in a financial product by issuing, applying for, acquiring, varying or disposing of general insurance products and miscellaneous financial risk products;
• deal in a financial product by applying for, acquiring, varying or disposing of general insurance products and miscellaneous financial risk products on behalf of another person; and
• provide a claims handling and settling service (which is a financial service from 1 January 2022);
• to retail and wholesale clients.
Asurion FS has also appointed Techlog (AR No. 1293440) to:
• provide general financial product advice in relation to in relation to general insurance products and miscellaneous financial risk products;
• to provide a claims handling and settling service;
• to retail and wholesale clients.
Asurion FS has appointed Asurion Australia as its authorised representative (AR No. 1293374) and authorised it to provide all of the financial services which Asurion FS is authorised to provide.
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Our relationships
Asurion FS, Asurion Australia and Techlog are subsidiaries of Asurion Limited Liability Company, a privately owned U.S. based company.
Asurion FS is authorised by Liberty Mutual Insurance Company ABN 61 086 083 605, AFSL No. 530842 (for claims handling and settling services only) ( Insurer) under an intermediary agreement to arrange the issue of and administer the product, and handle claims in relation to the product, on behalf of the Insurer. The Insurer is an APRA authorised general insurer under the Insurance Act 1973 (Cth).
Who We Act For
When Asurion FS or Asurion Australia arrange the issue or administer Asurion Mobile+ (Lite) policies, or handle or settle claims in relation to those policies, they are acting on behalf of the Insurer, however, they will be doing so under Asurion FS's AFSL.
Asurion FS is acting for itself, under its own AFSL, when it provides general financial product advice. Asurion Australia and Techlog are acting for Asurion FS, under its AFSL, when providing the financial services.
How to Contact Us
You can contact us by:
Web my.asurion.com.au/contact-us
Email [email protected]
Mail P.O. Box 4083Australia Post Richmond East LPORichmond VIC 3121
asurion.com.au 37
How Are We Paid?
How we and other relevant parties are paid
Asurion Australia receives a commission of up to 39% for each policy of insurance for providing sales, marketing and other administrative activities on behalf of Asurion FS and the Insurer.
Employees of Asurion Australia and Techlog are paid a salary based on the nature of their employment and may receive a bonus which is dependent on the overall performance of Asurion’s global group of companies over the financial year.
You may request particulars of the remuneration, commission or other benefits we receive, but that request must be made within a reasonable time after you have received this FSG and before any financialservice is provided to you.
If You Have a Complaint
Please refer to the ‘If You Have a Complaint’ section of the PDS.
Compensation Arrangements
Asurion FS holds professional indemnity insurance that satisfies the requirements for compensation arrangements under section 912B of the Corporations Act 2001 (Cth). The insurance covers claims made against us and for the conduct of our current and former representatives and employees in relation to