Service Cranstoun Sandwell

Location Smethwick

The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with Borough users, families and communities, helping them to make positive changes. We offer a wide range of services across England, including community-based outreach, treatment and recovery, detox, supported housing, and specialist services for young people and families and carers. We’ve been making a difference since 1969 by combining our expertise with innovative approaches, and putting people at the heart of what we do.

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----Engagement & Recovery Worker----

JOB DESCRIPTIONJob purpose / Context:

To provide a high quality service to clients presenting or in need, who have a history of substance misuse related problems

To provide prevention and early intervention support to reduce the number of clients presenting with treatment needs.

Manage a caseload of service users, helping them in their recovery to address their substance misuse issues and achieve a healthier lifestyle. This will include completing assessments and brief interventions with service users.

Provide relevant interventions based upon appropriate assessment or need and provide all relevant services in line with agreed targets and objectives

Provide advice, advocacy and support to clients who have a history of problematic substance use.

Where appropriate to work in close partnership with other agencies to ensure clients access a full range of services.

Take a lead role in a specific service delivery area as agreed with the line manager and borough manager

Responsible to: Team Leader

1. Duties and Responsibilities:

Work directly with clients and potential clients delivering motivational interviewing interventions to support clients to engage with services.

Promote, encourage and support engagement with Mutual Aid and Recovery Services.

Work in partnership with Criminal Justice Agencies and the Police, to provide appropriate interventions for clients in custody, on probation orders and on release from prison.

Undertake outreach and satellite provision to ensure the service covers the geographical area sufficiently.

Attend promotional events locally and nationally. Deliver information, advice and training events to Sandwell professionals. Participate in the delivery of the Structured Day Programme group work

package. Implement a referral service using structured guidelines & provide support for

continuity of care. Attend appropriate internal and external meetings. Manage own workload, engaging in the provision of a range of interventions,

assessment and care planning to people with substance related problems. Contribute to the development of services and policies. Undertake assessments, harm reduction advice and referrals. Participate in supervision with the Borough Manager or Team Leader. Provide written and verbal reports as requested by the Borough Manager or

Team Leader. Comply with all Cranstoun policies and procedures. Carry out duties to which they are competent to perform as directed by the

Borough Manager or Team Leader.

2. Advice and Information

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Raise awareness about substances, their use and effects.

3. Assessment and Care Planning

Undertake assessment interviews with clients, ascertaining and responding to their treatment, housing, accommodation, employment and personal support needs.

Undertake initial comprehensive assessments of clients’ needs & determine appropriate intervention required.

Plan and agree service responses which meet individuals identified needs and circumstances.

Assist in the transfer of individuals between agencies and services.

4. Support

Support individuals to access and use services and facilities. Support individuals who are substance users. Assist individuals to explore and plan for future employment, training and

education opportunities. Enable individuals to access housing and accommodation. Enable individuals to administer their financial affairs. Work with individuals to address their substance use using recognised

models. Help individuals address their substance use through an individualised

Recovery Plan.

5. Through care

Assist in the transfer of individuals between agencies and services.

6. Monitoring

Provide information to support decision making. Ensure records are kept up to date and relevant via the digital database and

paper files.

7. General – Professional Practice

Relate to and interact with individuals. Ability to facilitate Group Work. Promote peoples equality, diversity and rights. Promote choice, wellbeing and the protection of individuals. Assess and act upon immediate risk of danger to substance users. Develop your own knowledge and practice. Make use of supervision.

8. Operational Duties

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Contribute to maintaining a place of safety for all clients & staff Maintain records as appropriate & in line with Cranstoun Policies and those of

the Borough Contribute to incident reporting and investigations Report to the Team Leader as & when required in respect of client work. Liaise with all referral agencies & workers as & when appropriate. Maintain monitoring procedures as per the Borough policies Provide information, advice and advocacy services to clients as required Assist clients in relation to their aftercare and resettlement Write reports relating to clients progression to courts etc. as and when

required Attend meetings as required Undertake any additional duties as may be reasonably required by the Team

Leader or Borough Manager.

9. Other Duties

Observe Cranstoun:Sandwell information management strategy by;-

Carry out day to day tasks in accordance with stated policies, procedures and regulations to assist the Borough achieve its compliance obligations, including CQC.

Ensure the effective flow of information within the service, with managers and external parties by passing on and seeking information required, raising unresolved concerns and taking an active interest in Cranstoun:Sandwell internal communications.

Help Cranstoun to increase its performance and long term sustainability by optimising the management of IT, facilities and other physical resources that support the achievement of the Borough plan.

Project the desired image of Cranstoun:Sandwell by;-

Understanding and promoting Cranstoun values. Being a role model of the values through own example while ensuring they

are demonstrated by the staff in your team. Ensure adherence to confidentiality policy in all aspects of work Undertake any other duties within your capabilities that are relevant to the

job and reasonably requested of you by your manager.

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PERSON SPECIFICATIONQualifications

Essential Requirements

Experience of direct client work with drug and alcohol users or a comparable client group.

Ability to Facilitate Groups Experience of using assessment tools Experience of one-to-one work An understanding of the needs of drug and alcohol users and knowledge of

harm minimisation. The ability to work in a pressurised, multi-disciplinary environment Good written and verbal communication skills with a good level of IT skills. Effective listening skills Ability to work effectively and efficiently within a team and build effective

working relationships with other agencies. A non-judgemental attitude to drug and alcohol users An understanding of care planning Previous experience of recovery orientated care coordination including

reduction planning and detoxification’ Word Processing Skills

Desirable

Knowledge of the range of community drug and alcohol services and models of treatment

Knowledge of Dual Diagnosis Knowledge of brief intervention methods including Brief Solution Focussed

Therapy and Motivational Interviewing A qualification in substance misuse, social work, nursing and/or counselling

(Level 3 or equivalent)

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