Assertiveness at work – an introduction

CDP

Learning outcomes

Define assertiveness

Recognise aggressive,passive and assertive behaviour

Identify workplace situations where assertive behaviour is appropriate

Plan

What is assertiveness?

Exercises

Assertiveness in the workplace

What is assertive behaviour?

Stating your needs,wants, opinions or beliefs in direct , honest and appropriate ways

What is passive behaviour?

Failing to state your needs, wants, opinions, feelings or beliefs in direct honest and appropriate ways. Stating them in a way that others can easily disregard them

What is aggressive behaviour?

Ignoring or dismissing the needs, wants, opinions, feelings or beliefs of others. Expressing your own needs or wants in inappropriate ways

Six guidelines for being assertive

Decide what you want

Say it clearly and specifically

Support what you say by how you say it

Don’t be manipulated or sidetracked

Listen

Aim for a working compromise or “win win” situation

Assertiveness at work

Reprimanding or criticising a member of staff

Delegating an unpleasant task

Handling work overload from your boss

Performing well in meetings

During appraisals

Resolving conflicts

Handling sales representatives from other firms