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Ask the ExpertsFebruary 8, 2011

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Albert Einstein

• Business Architecture Evolution

• Business Architecture details

• Q & A

• Transitioning to Alpha

• Alpha Migration plans

• Q & A

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Business Architecture

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• Thriving Academies

• Increased retention

• Improved student outcomes

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Refined Business ArchitectureRefined Business Architecture

• Enable Academies to thrive• Allow for specialization• Enable more effective and sustainable partnerships• Transparency in roles and responsibilities• Recognition of increased community role

Instructor Training CentersSpecialize and excel in preparing and developing academy instructors

Academy Support CentersSpecialize and excel in supportingacademy sustainability and excellence:on-boarding, training administrators, critical communications

Community-Led Activities•Events, best practices•Online community leadership

Cisco Network AcademyTeach students academycurriculum and 21stcentury skills to succeed in the globaleconomy

CISCO•Develop and deliver teaching and learning content, systems and tools•Monitor and manage quality

NetAcad Resource PartnersEnable more contributions to academy success: equipment donations; internships; job placement; scholar-ships; council coordination

Institutions can play more than one role as long as institution requirements are met.

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1. Quality Monitoring and Management

• Now a part of Cisco and will be handled by Cisco Quality Managers (Internal Cisco role).

2. Academy Support Center

• A new support entity created to ensure that Academies receive the right level of communications and support on baseline services.

3. Community-Led Activities

• Collaborative in person and online activities that the NetAcad community leads instead of Cisco. Some of these activities will be funded through innovation grants and others are expected to grow organically.

4. NetAcad Resource Partner

• Next level of detail on the NetAcad Resource Partner which includes subtypes, qualifying, minimum standards, offerings and success metrics.

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Cisco Quality Monitoring and ManagementSpecialize and Excel in• Monitoring Quality/Sustainability Metrics• Building Quality Communities • Showcasing best practices• Coaching for improvement – bottom 2-5%• Policy compliance enforcement

Benefits• Quality highlighted/rewarded• Get well plan coaching for bottom performers helps curb attrition

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Benefits:• Consistent Communication Channel targeted at Academy Administrators• Thriving Academies

Academy Support CenterProvide Local Partners who Specialize and Excel in Supporting Academy Sustainability and Excellence. ASC offerings to include:• Onboarding activities• Ensuring Academies understand their responsibilities• Support during course versioning• LMS assistance• Assist with questions regarding vouchers, leadership engagement, recognition and online communities• Localizing critical communications• Help with understanding reporting• Help Academies locate Networking Academy resources

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Any institution can qualify to be an ASC if they meet the following requirements:

• ASCs must share their financial model with Cisco as part of the qualification process (fee or for free)

• ASC Advisors must attend regularly scheduled Cisco Support Advisor Webinars• Demonstrate an ability to offer required baseline services• One active ASC contact to engage with Cisco on administrative and contractual

requirements• Minimum two Academy Advisors to support Academies (primary and secondary, may

not require full-time staffing)• Must accept online membership agreement

Yearly renewal qualification based on meeting above and below mentioned standards (Draft):•Maintain at least x customer satisfaction rating

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• An ASC can offer their services globally

• Academies can choose any ASC

• ASCs may or may not charge their Academies

• ASCs may or may not require their Academies to sign an agreement

• ASCs must have the ability to accept or decline support to an Academy

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Benefits:• Community driven collaboration• Broader impact

Community-Led Activities:• Showcasing best practices• In-Person and Virtual Events• Online Community Leadership• Help Communicate Critical Information• Example Offerings:

•Online Community (product and operational)support areas)

•In person and virtual events

•Webinars

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• Community-Led, Collaborative Activities must align to Cisco Networking Academy goals

• Any Cisco-funded community-led activities must have SMART goals that can be measured

• Cisco Roles for Online Community are Required

• Examples of Grant Opportunities•Create webinar content on targeted topics

•Event Speakers on targeted topics

•Event Sponsorship on targeted events

•Note: Field will be given a portion of the annual grant budget for them to use for community-led activities or NRP services in their region

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NetAcad Resource PartnerEnable more contributions to academy success. NRP offerings include:

•Job Placement Services

•Internships

•Networking Volunteerism Coordination

•Scholarships

•Equipment Donations

•Grants and Funding Services

•Curriculum (Pedagogy or Technology)

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• All NRPs must be approved by Cisco and sign an annual online membership agreement.

(Agreement will differ depending on type of NRP and the service territory)

• To participate in the program, NRP must have philanthropic education goals that align to Cisco’s and offer Academies special discounted offers based on this mission of giving back to the community.

• Must adhere to Cisco branding guidelines

Additional Standards for NRPs who “sell”

• Post service offerings online and refresh at least every 12 months

• Maintain customer satisfaction metric of x

Students

CISCO

CNA

ITC NRPASC CLA

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Alpha MigrationGary Coman

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• Primary purpose is to test the Business Architecture

• Business Architecture testing could result in additional refinement to architecture or process

• Globally consistent and regionally relevant, moving toward an open model

Feb March April May June July Aug Sept Oct Nov Dec

Alpha: Testing the Business Architecture

Alpha: Testing the Business Architecture

EvaluationEvaluation Business Architecture refinements

Business Architecture refinements

Alpha Planning and

Communications

Alpha Planning and

Communications

Wave 2 migration planning and

execution

Wave 2 migration planning and

execution

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Pre-MigrationPre-Migration

• Identify Future institution roles identified (Which institutions will be ITCs, ASCs, NRPs, CNAs?)

• Identify ASCs identified for each CNA

• Confirm contact information for all institutions confirmed

•Host Open House sessions hosted for institutions

• Remove CATC tree structure in CNAMS (IT)

• Create ASC > CNA relationships in EduAdmin system (AAM)

• Complete Institution profiles

• Accept Agreements

• Sign contracts

• Follow-up on contracts and agreements

• Testing the Business architecture

• Evaluate migration outcomes

Migration WeekMigration Week Post-MigrationPost-Migration

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4-Apr 11-Apr 18-Apr 25-Apr 2-May 9-May16-

May23-

May30-

May6-

Jun13-Jun

20-Jun

27-Jun

4-Jul

11-Jul

18-Jul

25-Jul

1-Aug

8-Aug

Spokane (134)

Philippines (219)

Italy (309)                          

Slovakia (80)                        

GCC (43)

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Alpha GroupsAlpha Groups(RM, AAM, TM Alpha locations)(RM, AAM, TM Alpha locations)

Non-Alpha GroupsNon-Alpha Groups

• Regular checkpoints throughout Alpha• Participate in focused working sessions

before migration• Provide feedback at regular check points throughout migration• Leverage Change Management coaching, education, and tools• Mobilize AE Ambassadors for field change management support •Partner with RoC/CM to align on global communication

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Alpha InstitutionsAlpha Institutions

Non-Alpha InstitutionsNon-Alpha Institutions

• Overview presentation available, wide communication not required

• Participate in introductory AE sessions and Open house events

• Provide feedback at regular check points throughout migration

• Participate in role training as needed

• Participate in surveys or interviews

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Pre-MigrationPre-Migration

• RoC and RM meetings to determine ASC strategy

• Training sessions for change management resources and data migration spreadsheet

• Collaboration with RoC on CATC and RA communication (Alpha group)

• CATC tree structure removed in CNAMS (IT)

• ASC > CNA relationships created in EduAdmin system (AAM)

• Institution profiles completed

• Agreements accepted

• Contracts signed

• Contract and agreement follow-up

• Business architecture testing

• Evaluate migration outcomes

Migration WeekMigration Week Post-MigrationPost-Migration

Thank you.