aribapay overview for customer support - … · aribapay overview for customer support july 2014...
TRANSCRIPT
© 2013 Ariba - an SAP company. All rights reserved. 2 Public
Agenda
1. Overview of AribaPay
2. Tasks that Suppliers Complete
3. AribaPay in Admin App
4. Discover Details
5. E-mail Templates
© 2013 Ariba - an SAP company. All rights reserved. 4 Public
What is AribaPay
• Provides a list of invoices numbers associated with each payment
• “Track and Trace” feature to provide beginning to end visibility into payment status
from customer. See where the payment is in the process through your Ariba
Network account.
• Easily identify differences in invoice payment values compared to the original value
of your invoice submitted.
• Projected Settlement Date – Provides suppliers better insight and transparency into
future cash flow management.
Solutions to the challenges:
© 2013 Ariba - an SAP company. All rights reserved. 5 Public
AribaPay: Before and After
with AribaPay
Purchase Order Invoice Payment Remittance Advice
Existing Transaction Bank / Check Issuance Provider
Purchase Order Remittance Advice
Closed-loop Secure Auditable Transparent Trackable
Payment Invoice
?
Unintegrated ‘High Touch’ Paper-Intensive Opaque
© 2013 Ariba - an SAP company. All rights reserved. 7 Public
The Process
TRR Sent to Supplier
• Supplier accepts TRR and completes the “Agree to Enable AribaPay” task
Discover Contacts Supplier
• Within 3 business days, Discover will contact supplier and have them complete the onboarding form and then issue their APMID
Supplier Enters APMID on AN
• The requestor enters their APMID via the “Enable AribaPay” task and an e-mail is triggered to the approver
Supplier Confirms AribaPay
• After the approver enters information, the supplier completes the “Confirm AribaPay for this Relationship” task
Supplier is Ready to Transact
• Once the go live notification is sent, the supplier will begin to receive their payments through AribaPay
© 2013 Ariba - an SAP company. All rights reserved. 9 Public
The new Task assigned is AribaPay. When expanded you will see the five new activities
assigned to complete your AribaPay account configuration.
To begin the enablement of AribaPay you will manually agree to begin the process by
selecting “Complete Task.”
Agree to Enable AribaPay in your Network Account
© 2013 Ariba - an SAP company. All rights reserved. 10 Public
After you have selected “Complete Task” a popup window will appear
asking to confirm the Completion of this activity. Select “Complete”
and you will the Agree to Enable AribaPay.
Agree to Enable AribaPay in your Network Account
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Complete the Onboarding Form to Discover Network
Discover will send a
“Supplier Enrollment
Request” form. By
completing this form
and sending it to
Discover, the
supplier is
registering their bank
account on the
Discover Network
and will be assigned
an AribaPay
Merchant ID
(APMID) number.
The APMID will be
entered into their
Ariba Network
account for
payments to process
from T-Mobile.
© 2013 Ariba - an SAP company. All rights reserved. 13 Public
AribaPay Terms
Requestor – This role must be a user on the company’s Ariba Network account. The
Requestor will be responsible for configuring the account setup within Ariba to receive
payments through the AribaPay offering. The Requestor will enter the AribaPay Merchant ID
(APMID) number on the Ariba Network. The Requestor should have knowledge and access
of the bank accounts being used for settlement and current Accounts Receivable practices.
Approver – This role will be a check point for information being put into the Ariba account
by the Requestor for AribaPay. The approver doesn’t need access to the companies Ariba
Network account. The approver should have knowledge of the bank account number being
used for settlement.
APMID - This stands for AribaPay Merchant Identifier. This is the identifier you receive
when you register your bank account information on the Discover Network. This ID will link
your Ariba Network account to your settlement bank account registered on the Discover
Network.
© 2013 Ariba - an SAP company. All rights reserved. 15 Public
APMID E-mail
This is an example of an
e-mail that a supplier
would receive from
Discover.
The AribaPay Merchant ID
(APMID) number can be
found here.
© 2013 Ariba - an SAP company. All rights reserved. 16 Public
Enter APMID in Supplier’s Account
Step 1
Step 2
Click here
Step 3
Enter APMID here
Click here
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Enter APMID in Supplier’s Account
Step 4
Agree to the terms
of use and click
Send to Approver
button
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Approver is Sent Notification
One the approver is sent notification that the APMID has been entered into the
network, this is what will appear:
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The Approver will receive an automatic e-mail from the
Requestor through the Ariba Network. The e-mail will
contain all the account information the Requestor has
configured.
To the right is a sample of the Approver e-mail. Selecting
“Click here” will prompt the Approver to input the last 4
digits of the bank account assigned during APMID setup
and “Approve AribaPay” for this account to receive
settlement from your customer relationships on the Ariba
Network.
Approver Role – Approving the APMID and correct bank account
number
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Supplier Confirms AribaPay for This Relationship
After the approver has entered the last 4 digits of their bank account number
to complete the dual user verification, the supplier must then complete the
“Confirm AribaPay for This Relationship” task.
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Supplier Confirms AribaPay for This Relationship
• ‘Rich’ remittance information
including every invoice accompanying
payment.
• Created at time of Invoice Approval,
which can be days or weeks before
payment sent.
• ‘Clickable’ Invoice Summary
information
• Opportunity for Supplier to spot
payment issues sooner, assess
internally and adjust receivable
accordingly.
• For ‘problem’ payments
unintentionally short paid, resolves
disputes faster
© 2013 Ariba - an SAP company. All rights reserved. 25 Public
AribaPay in Admin App Where to go to see the requestor and approver e-mail information.
© 2013 Ariba - an SAP company. All rights reserved. 26 Public
AribaPay in Admin App Where to go to see the requestor and approver e-mail information.
*The below information can be used to verify if you are speaking with the requestor or
the approver. Also, you can use this to verify if their e-mail address is correct.
**Please DO NOT update any information on this page, if something needs updated
please send an e-mail to DL AribaPaySupport for assistance.**
© 2013 Ariba - an SAP company. All rights reserved. 27 Public
Common Questions and Resolutions
• What is my APMID? Is AN010001789 my APMID?
• The requestor is sent the APMID number via e-mail. If you need to confirm the number,
please use the Configure AribaPay Merchant ID section in admin app. The APMID is
different than the ANID.
• I am trying to complete the Enable AribaPay task, but I cannot find my
APMID.
• Confirm if the supplier has just completed the Agree to Enable AribaPay task. If so, let
them know that this next step can be completed after they begin their communication
with Discover. Discover will reach out to the supplier within about 3 business days. If
they filled out the forms for Discover already, let them know that the requestor should be
receiving an e-mail containing the APMID soon.
© 2013 Ariba - an SAP company. All rights reserved. 28 Public
Common Questions and Resolutions
• Supplier gets the “Either the AribaPay MID you entered is invalid or it is
associated with an email address that does not match the one in your
profile” error.
• Option 1: The supplier is entering their ANID instead of their APMID, confirm which
number they are entering
• Option 2: The admin or another user other than the requestor is logging in to complete
this information. Use admin app to confirm that the person you are speaking with is the
requestor.
• Option 3: The requestor’s e-mail may not match the e-mail of the user (same person but
e-mails listed differently in 2 different places). This can be confirmed in admin app. If
this happens, please e-mail DL AribaPaySupport for assistance with updating the
information.
© 2013 Ariba - an SAP company. All rights reserved. 30 Public
Discover Contact Information
E-mail to be distributed to suppliers if they need additional information:
*During the enablement process for AribaPay, please direct any questions that
you are unable to address to DL AribaPaySupport, instead of to Discover. Once
the suppliers are enabled, any questions in regards to settlement can be
directed to the Discover Operations Team at 1-800-347-0240.
E-mail Templates *E-mail templates are to be uploaded into Siebel soon for your use with suppliers.
The templates are being tailored for Customer Support and Pengfei will be sending out an e-
mail when then templates are ready with the names of the templates.
© 2013 Ariba - an SAP company. All rights reserved. 32 Public
E-mail Template Description Dear [Service Request.Contact First Name] [Service Request.Contact Last Name],
You should have received an invitation letter from the Ariba Network recently. The email address that the message was sent from is:
([email protected]). This email will contain the information you need to initiate the registration process.
The first step in the process is to review the Trading Relationship Request email and reply to the request by doing the following:
· Access to the Ariba Network through the letter titled " T- Mobile is converting to document exchange on the Ariba Network " that was
recently sent to you
· Go to the Action Required section and click where it says “Click here to proceed”. At this point you will be able to login with an
existing account, or register as a new supplier.
Once you are logged into your account, please follow these next steps in order to complete your Agree to Enable AribaPay task.
1. Go to the Enablement Task tab.
2. Expand the AribaPay section such that the five new activities that are assigned become visible. For the task titled Agree to Enable
AribaPay, select Complete Task located on the far right.
3. Confirm the completion of this activity by selecting Complete.
4. Your Agree to Enable AribaPay task is now complete.
Once you have agreed to enable AribaPay with T-Mobile, please wait patiently for our Supplier Enablement to reach out to you. This team
will reach out to you directly, to provide additional information on how complete the remaining enablement tasks.
Thank you for contacting Ariba Customer Support. Please reply to this email or call customer support if you have any questions regarding
this issue. Your Service Request number is [Service Request.SR Number].
Thank you,
[Insert Name]
Ariba Network Customer Support
© 2013 Ariba - an SAP company. All rights reserved. 33 Public
E-mail Template Description
“Next Steps in Using AribaPay”
*Please use this template for a supplier who has accepted the “Agree to Enable
AribaPay” task and needs more information on the next steps.
Requestor Details
Approver Details
APMID Details
© 2013 Ariba - an SAP company. All rights reserved. 34 Public
AribaPay Customer Assistance Process Reminders
• Service Requests (SR):
• All AribaPay SR’s MUST have AribaPay listed as the Product Line
• If you use a template to create SR’s for the Ariba Network you MUST change the Product Line field from Ariba
Network to AribaPay
• You must select the correct customer Req. Account for AribaPay suppliers
• As of now, T-Mobile is the only customer using AribaPay and will be selected in most cases
• Transfer Process
• Do NOT refer suppliers back to T-Mobile in any scenario in which we would normally refer to the
customer
• An email should be sent internally to the Supplier Enablement (SE) team at DL AribaPaySupport using
the Siebel template “AribaPay Supplier Enablement [Internal]”
• The SR must be left open until you receive confirmation that the SE team has contacted the supplier
• ALL transfer-related emails MUST be documented in the Activities section of the SR
• Transfers to the SE team for T-Mobile suppliers include but are not limited to the below issues:
• Do I have to register on the Ariba Network to transact with T-Mobile?
• I did not receive my invitation or the link to register does not work
• I do not want to use Ariba
• How/When will I receive PO’s?
• Will I use PO or non-PO invoices?
Thank you
Name Role E-mail Extension
Kevin Murphy Project Coordinator [email protected] 8575
Dan Veres Strategic Outreach
Manager
[email protected] 6967
Kristina Kelley Strategic Outreach
Manager
[email protected] 7780
Sandra Flores Strategic Outreach
Manager
[email protected] 8057