2015 Aon Hewitt Best EmployersAustralia and New ZealandInsights presentation

© 2015 Aon Hewitt 1© 2015 Aon Hewitt 1

What Aon Hewitt Best Employers do differently: Employee engagement Committed leadership Performance culture Differentiated employment brand

Aon Hewitt’s Best Employers methodology

Introducing the 2015 Aon Hewitt Best Employers

Contents

Accelerating your Best Employers journey

Introducing the 2015Aon Hewitt Best Employers

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Australia and New Zealand’s leading accreditation and research program into the people practices of high performing organisations.

Conducted in Australia and New Zealand since 2001.

Provides the specific set of actions and benchmark comparisons that an organisation needs to develop and sustain a high performance workforce.

Aon Hewitt Best Employers

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Introducing the 2015 Aon Hewitt Best Employers

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Sustaining and improving engagement is a key focus for organisations in timesof constant transformation and change.

Organisations are consistently renewing their efforts to drive productivity, efficiency and innovation from their workforce, which requires highly engaged people who are connected with the organisation’s strategy.

Employers continue to realise the importance of engagement

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Highly engaged employees enable better financial performance

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Highly engaged employees drive customer satisfaction

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Highly engaged employees improve operational efficiency

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Highly engaged employees positively influence talent outcomes

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Best Employers are confronted by the same set of market forces and economic circumstances that challenge all organisations. However, they drive increased discretionary effort from their workforce as a result of more effective, outcomes-focussed talent management practices.

The differentiating practices of Best Employers can be categorised into critical talent management priorities.

What it takes to be a Best Employer

Employee engagementEmployees speak positively about the organisation, are motivated and deliver discretionary effort1Committed leadershipLeaders connect employees with the organisation’s vision and strategy in a meaningful way2Performance cultureEmployees understand the organisation’s goals and the impact of their personal contribution3Differentiated employment brandThe organisation enjoys a continuous supply of qualified talent needed to achieve business goals

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A snapshot of the challenges employers face

Making engagement happen in the face of these challenges must be central to the talent agenda of all organisations.

Employers must revisit legacy practices and set new strategies for organisational improvement.

Best Employers are prepared and equipped to proactively deal with currentand emerging challenges affecting their talent and engagement agenda, and therefore drive increased discretionary effort and better business performance.

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There is a consensus amongst employees at Best Employers and other organisations of the need for their organisation to continue to evolve and adapt to changing market forces.

Change is constant and everyone believes it’s needed

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Best Employers reap the benefits of strong change programs

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Across all job levels employees at Best Employers believe senior leaders are doing a good job of managing change.

At Best Employers employees have positive perceptionsof change initiatives regardless of job level

Most organisations need to do a better job of ensuring senior management are on board with organisational change. Senior management then need to align their direct reports and middle managers to the required changes that will improve performance of the organisation.

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Aon Hewitt data shows employees value the following regardless of the nature or amount of change taking place in the organisation:

Maintaining engagement in times of change

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Drivers of engagement for different types oforganisational change

There are also some specific drivers of engagement for improvement based on different triggers for change.

What Aon Hewitt Best Employersdo differently

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Best Employers engage employees to say, stay and strive

Through exceptional people practices, Best Employers engage employees to speak highly of the organisation, stay at the organisation, and strive to deliver discretionary effort for the organisation.

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Organisations with engaged employees benefit from increased productivity, innovation, customer satisfaction, and efficiency.

Employees at Best Employers are advocates for the organisation’s success

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Best Employers benefit from having more highlyengaged employees

Best Employers have more than twice as many ‘highly engaged’ employeesthan other organisations, driving increased discretionary effort.

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Highly engaged employees have more positive perceptions of the organisationthan other employees, making them more even more likely to innovate, delight the customer and be productive.

Best Employers benefit from having more highlyengaged employees

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Leaders at Best Employers are highly engaged

Best Employers understand that leaders must be engaged to create high levels of engagement and performance inside of their teams.

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Best Employers maintain consistently high levels of employee engagement, regardless of employee age group.

Age doesn’t impact engagement at Best Employers

In general, employees aged between 25 and 44 represent the future leaders of an organisation. It is concerning that this age demographic is the least engaged. Engagementfor this age group can be improved when leaders focus on aligning the entire organisation with its vision and purpose, creating a culture of performance, and building credibility by delivering on its employee promise.

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Aon Hewitt Best Employers are successful at engaging employees throughout their tenure, regardless of time spent at the organisation.

Best Employers have higher engagement throughout tenure

Most organisations lose a lot of discretionary effort as employees progress throughout their first two years with an organisation. To address this decline organisations need to focus on building a meaningful work experience for employees by creating a culture of high performance and effective communication.

What Aon Hewitt Best Employersdo differently

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Best Employers have highly engaged leaders that consistently succeed at the critical behaviours that drive high employee engagement.

Leaders at Best Employers exemplify greatleadership behaviours

All organisations need to ensure that their leaders are creating a very clear picture ofthe future of their organisation, cascading this through their management layers, and ensuring front-line employees understand how their work contributes to the success of the organisation.

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Leaders hold the key to employee engagement

What Aon Hewitt Best Employersdo differently

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Best Employers create an environment where people are able to succeed in their work and achieve their personal aspirations.

The culture at Best Employers drives high performance

Organisations need to ensure that all employees know what is expected of them and receive frequent feedback on their contribution and development areas.

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Employees at Best Employers know that highperformance matters

Organisations need to know who their top talent is, and then develop and reward them according to their superior contribution to the success of the organisation.

What Aon Hewitt Best Employersdo differently

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Best Employers deliver on their employment promises

Best Employers attract and retain top quality talent to their organisation.

Organisations need to ensure that their employment brand is aligned to their external market brand and consistently enriches the employee experience. Inconsistency erodes engagement.

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Employees at Best Employers take pride in their organisation

Aon Hewitt’s Best Employermethodology

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Aon Hewitt’s employee engagement model

Our research continues to find that organisations with higher engagement levels also have better talent, operational, customer and financial outcomes.

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Aon Hewitt’s employee engagement database

Accelerating yourBest Employer journey

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Aon Hewitt resources to help you improve engagement

2014 Trends in GlobalEmployee Engagement

2014 Top Companiesfor Leaders Asia Pacific

High performers andelite employees

Best Employercase studies

Model of Employee Engagement

The EngagingLeader

Getting Real About Creating a High-Performance Culture

Managing Engagementin Times of Change

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Email usaustralia@aonhewitt.com

Call us02 9253 7100

Visit our websiteaonhewittbestemployers.com.au

Australia

Email usnz.info@aonhewitt.com

Call us09 362 9000

Visit our websiteaonhewittbestemployers.com.au

New Zealand

Need help? Contact us today

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Aon Hewitt has taken care in the production of this document and the information contained in it has been obtained from sources that Aon Hewitt believes to be reliable. Aon Hewitt does not make any representationas to the accuracy of the information received from third parties and is unable to accept liability for any loss incurred by anyone who relies on it. The recipient of this document is responsible for their use of it.

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