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Annual Report

2016

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Message from the Chair and Vice

Chair of Anxiety UK

2016 was a successful year for Anxiety UK with our dedicated staff team supporting an increasing need for support within the public.

Colin Fyfe

Anxiety UK Chair

Discussions about Anxiety and related disorders became more common and open with celebrities and particularly prominent young people speaking out about their experienc-es and challenges. We applaud the determination of all who have experienced Anxiety to reject the "stigma" that has sur-rounded mental health in previous times.

Our Chief Executive has been very vocal on this subject and

during 2016 has used various media opportunities to high-

light the support available through Anxiety UK's services.

My thanks go to the Anxiety UK team who always rise to the

opportunities each year brings and to my fellow Trustees.

The Chair of

Anxiety UK offers

his thoughts on

2016

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Reflections from our

Vice Chair

Message from the Chair and Vice

Chair of Anxiety UK

Kate Jury

Anxiety UK Vice Chair

I continue to be delighted to be on the Board of Trustees of such an important Charity which makes such a difference to the lives of people, and carers, living with anxiety and anxiety related issues. This year we have seen the Board continue to evolve with new Trustees joining us and sadly some long-standing Trustees have left us after many years of valuable contributions. During the latter part of this year I have stepped into the role of Vice-Chair and through this appointment, will continue to support both Nicky and Colin in their key roles.

I am extremely grateful for the daily dedication that our staff team show in support of the people that access the services provided by the Charity, and yet they manage to keep smiling and going the extra mile. I never cease to be amazed by how inventive and strategic our small charity can be in thinking of new ways to support people, and I’m always proud of how the voices of our service users are always included in our thinking and how we plan for the future.

We have done a great job of increasing our media profile this year and Nicky has worked tirelessly doing interviews on national radio and also in the national press. I’m so glad that anxiety is finally being given the attention it needs as a serious health concern and that the stigma associated with living with anxiety is finally being challenged; a lot of this is due to ensuring that the voice of our Charity is heard and through our continuing research and service development. I’m looking forward to 2017 and beyond and I’m excited to be supporting such a vital Charity.

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January February

April

May

A Year’s View

New partnership with Royal Society of Chemistry launched

Anxiety UK launch joint pilot project with The British Acupuncture Council

Anxiety UK co-host transport and Mental Health Conference

Nicky Lidbetter, CEO of Anxiety UK features in The Guardian

Launch of our partnership with RAF Benevolent Fund.

June

March

Fruit to work initiative

launched for staff team

Partnership launched with Armstrong-Fluid Technology

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A Year’s View

July August

September October

UK Fast supported recruitment

project commences

Anxiety UK’s CEO presents at

Impact Mental Health & Arts Re-

covery Conference

November December

Anxiety UK visited by the

Accreditation Programme for

Psychological Therapies

Services (APPTS) as part of

accreditation application

New partnership with Bank

Workers Charity launched

Spoke at the SSAFA conference

about PTSD, and how to

support those experiencing this

anxiety condition.

Anxiety UK team

up with Kalms to

launch new

benefit for

Anxiety UK

members

AUK Christmas

Jumper Campaign

#AUKChristmas

Launch of our

Calm Keys with

Torbay & South

Devon NHS Trust

Foundation

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Therapy Services

Throughout 2016, our national network

of 198 Anxiety UK Approved Therapists

has continued to deliver a range of

talking therapies at subsidised rates to

our members. This year, 344 of our

members benefited from accessing

these therapies.

Our members continued to have access to a range of different therapies

including CBT, counselling, and clinical hypnotherapy. This year has also

seen the introduction of acupuncture services being made available to

our members, through a project launched in partnership with the British

Acupuncture Council.

By offering our members access to talking therapies over the phone and

via webcam, in addition to in person, we have been able to cater to the

preferences and needs of our members, meaning even more people

can benefit. Additionally a Fast Access to Services for Therapy (FAST)

supported a number of non Anxiety UK members this year.

Feedback from Anxiety UK Members:

“Skype CBT sessions were won-

derfully flexible and I felt really in-

volved in the programme each

week”

“regular contact with my therapist

through the week helped me to stay

focussed and feel hugely better”

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Infoline & Associated Services

Thanks to the hard work and dedication of both our staff and

volunteers, our Anxiety UK National Infoline has continued to

offer much needed advice, support and information to people

across the UK (and further afield).

Our Infoline volunteers have played an invaluable role in offering support and information via our telephone service, email, live chat and text services. As always, their contribution to the charity cannot be overstated.

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Infoline & Associated Services

Infoline calls

received

12,167

Infoline: Key Figures

Email support

requests

3,901

Live chat

requests

3,175

Text

messages

805

Therapy Services: Key Figures

Number of

therapists

>200

Therapy

locations

> 250

Members who

accessed therapy

344

Request for

FAST

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“Transformative - The therapy was incredibly effective but the best

part was that arranging it was effortless. As someone suffering

from anxiety making arrangements was usually torturous but this

process was so easy”

- AUK Member Feedback -

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Partnerships

We have long believed in the importance of partnership working and 2016 was a great year for this area of the charity. Our relationships with existing partners have gone from strength to strength. This year we have also been thrilled to launch new partnerships with the Bank Workers Charity, the RAF Benevolent Fund, and Armstrong Fluid Technologies. Our partnerships allow us to extend our support and services to beneficiaries of our partner organisations, who experience anxiety, stress or anxiety based depression.

On-going Partnerships New Partnerships

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Training & Consultancy

We have been delighted to see an on-going demand

for our bespoke training, from a range of different

organisations throughout 2016.

We tailor all of our training and consultancy programs to the individual needs of the specific organisations. These sessions focus on a range of topics including stress, panic attacks at work, wellbeing, and anxiety. Organisations & bodies that benefited from Anxiety UK training and consultancy in 2016 included: ABB Ltd Armstrong Fluid Technology Bank Workers’ Charity Blackburn College Breast Cancer Care James Allen’s Girls’ School National Museums

Liverpool London Eye Tourette’s Action Haverstock School SSAFA

Feedback on our

Training

“the Anxiety UK training was

absolutely essential”

“very important & useful to know

deeper about Anxiety & Panic

Disorders”

“Totally recommended”

”This is an essential training day

for all employees”

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Strategic Influence

2016 has been another important year for Anxiety

UK’s continued work on raising awareness of the

importance of supporting those with anxiety,

stress and anxiety-based depression. Our strategic

influence and campaigning work this year has

included:

Working in partnership with the Mental Health Action Group to

organise the Mental Health and Transport National Summit. This

summit was designed to highlight and improve transport

accessibility issues for those living with anxiety and anxiety based

depression.

Having our CEO, Nicky Lidbetter appear in a full page article in

Guardian Society where she discussed the running of two charities

and her own experiences of agoraphobia.

Being selected as one of three

charities to be supported by Crystal

Legal Services as their ‘Charity of the Year’

Awarding the first year of Anxiety UK’s

‘Katherine and Harold Fisher Anxiety

Research Fund’ to the Institute of Mental

Health, which allowed them to develop

peer support training for people with

anxiety.

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Communications

Fundraising

Our supporters and fundraisers have been at it again, and their incredible work and dedication has raised more than £20,000 for Anxiety UK. We cannot thank them enough!

Website & Social Media

Anxious Times Magazine

In 2016 our entire membership base received 4 editions of our Anxious Times Magazine. These were packed full of personal stories, news, information, and advice related to anxiety, stress, and anxiety based depression. We’ve also made these available online to non-members.

Press, Film & Materials

Increasingly recognised as the leading a national charity on Anxiety, we continued to feature in a range of national media coverage online, in print and in film and radio. Our coverage has included the BBC, ITV, The Guardian, The Independent, Cosmopolitan, Huffington Post and The Times.

Stress Tips - Smart Phone App

Our Anxiety UK ‘Stress Tips’ app offer smartphone users tips, advice and information about anxiety, stress, and anxiety based depression.

The Anxiety UK website has continued to be key source of information and support. In 2016, the website received over 1.9 million page views and more than 808,000 visitors. Our Facebook and Twitter profiles have also proved to be increasingly popular points of call for those seeking regular updates about the charity, research, and latest news in relation to anxiety, stress, and anxiety based depression. Across these two channels we now have an incredible social following of over 100,000

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Anxiety UK’s income rose in 2016 by over 100k from the previous year with growth occurring across most major income streams including membership subscriptions and donations, fundraising, legacies and gifts, partnerships, sponsorships and Charity of the Year initiatives. This year, the charity’s Customer Relationship Management System was used much more extensively resulting in improved data management and communication with members. Similarly, contact with those participating in the Friends of Anxiety UK scheme developed with a programme of e-communications delivered throughout the year. Expenditure remained tightly controlled with allocations towards accreditation schemes and professional fees.

Total income & expenditure (£) 2016 2015

Income 286,606 166,920

Expenditure 210,918 191,355

Operating surplus 75,688 (24,435)

Total funds 434,561 358,853

Finance

Donations & legacies25%

Charitable activities71%

Investment income2%

Other trading income2%

Other income0%

INCOME 2016

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Fundraising & Supporters

Throughout 2016 we have been supported by some incredible individuals and organisations through financial, fundraising and/or in kind support. We’d like to say a huge thank you to each and every one of them!

We were delighted to be named Charity of the Year by Crystal Legal Ser-

vices and Mytton Golf Club.

Here are some of our incredible fundraisers.

We are grateful to both UK Fast and Prism Solutions for their

continued support.

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Staff, Trustees & Patrons

Staff

Chief Executive

Nicky Lidbetter

Therapy Services Coordinator

Dave Smithson

Membership & Shop Manager

Pete Nunes

Communications Officer

Zairah Amin

Infoline & Volunteer Coordinator

Hazel Whittle

Ops Manager

Gary Holt

Board of Trustees

Chair

Colin Fyfe

Vice Chair

Carol Fare (until Nov 2016) then Kate Jury

Trustees

Rose Beech

Charlotte Bolton

Jamie Bennett

Sarah Calvert

David Corr

Clinical Advisors

Professor Adrian Wells

Professor Sir Cary Cooper CBE

Prof Chris Williams

Prof David Baldwin

Professor David Clark

Professor David Nutt

Dr Fred Penzel

Professor Karina Lovell

Professor Paul Salkovskis

Professor Robert Edelmann

Professor Sam Cartwright-Hatton

Professor Ursula James

Celebrity Patrons

Marcus Trescothick

Rebecca Front

Ruby Wax

Simon Webbe

Naomi & Hannah Moxon -“Classical Reflection”

Ambassadors

Amo Kalar

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Zion Community Resource Centre

339 Stretford Road

Hulme

Manchester M15 4ZY

Helpline: 08444 775 774

Admin Tel: 0161 226 7727

Email Support Service: support@anxietyuk.org.uk

General Enquiries: info@anxietyuk.org.uk

Registered Charity No: 1113403

Company Registration No: 5551121

Established 1970

Contact

Facebook.com/anxietyuk

@anxietyuk

@anxietyukofficial

@anxietyukofficial