annual general meeting of tmr · 3 key performance indicators the visit rate up in 2018/19 also...
TRANSCRIPT
1
Annual General Meeting of TMR
April 29, 2020
Liptovský Mikuláš
2
Business performance review for the year 2018/19
• Revenues were up 18% and operating profit, EBITDA, was 4% higher
• Revenues were positively impacted by:• The visit rate of the Szczyrk resort
• ‘flexi’ prices especially in Jasná
• The acquisition of the Austrian resorts Mölltaler Gletscher and Ankogel
• The new golf segment
• Ancillary services
• The hotel segment, especially the renovated Tatra grand hotels
• Real estate projects
• Consolidated loss of EUR -2.3 mil. (vs. EUR 3.1 mil. in 2017/18)• Due to revaluation of assets, higher operating costs, interest expense, and D&A
• Individual net profit of EUR 4.1 mil. (vs. EUR 7.6 mil. in 2017/18)
• An increase in the no. of visitors by 4.9% in Mountain Resorts and a -10.9% drop in Leisure Parks
• The greatest growth in skier days in the modernized Polish Szczyrk Mountain Resort
• Acquisition of the Austrian resorts of Mölltaler Gletscher and Ankogel
• Implementation of the revolutionary pricing system of ‘flexi’ prices
• Entry to the golf segment – the lease contract of Golf & Ski Resort Ostravice andKaskáda Golf Rezort Brno
3
Key performance indicatorsthe visit rate up in 2018/19 also thanks to the modernization of Szczyrk
* Period of 1.5.2019 – 31.10.2019
• Mountain Resorts’ visit rate +4.9%, includes the new Austrian resorts*
• A significant rise in the visit rate of the modernized Szczyrk Mountain Resort and a comparable % increase also in Ještěd
• Leisure Parks’ visit rate -10.9%
• Avg. revenue per visitor in Mountain Resorts -2.6%, although an improvement through the Gopass e-shop thanks to the flexi prices
• Avg. revenue in Leisure Parks +0.4%
2 840 127
13,73
€10
€11
€12
€13
€14
€15
0
500 000
1 000 000
1 500 000
2 000 000
2 500 000
3 000 000
2014/15 2015/16 2016/17 2017/18 2018/19
Mountain Resorts’ KPIs
Visit rate Avg. revenue per visitor
807 657
13,37
€10
€11
€12
€13
€14
400 000
600 000
800 000
1 000 000
2014/15 2015/16 2016/17 2017/18 2018/19
Leisure Parks’ KPIs
Visit rate Avg. revenue per visitor
4
Key performance indicatorsfull occupancy during peak winter periods
• Visitors spent more in the dining facilities on and off the slope and in the leisure parks, they improved their average revenue +7.9%
• Sports services and stores improved their average revenue per visitor +7.3%
• Avg. weighted occupancy of TMR’s hotel portfolio increased +3.6 p.p. to 66.3%
• Avg. room rate rose +9.9% to EUR 87.97
• The hotels were fully booked during peak periods around – Christmas, New Year’s Eve and New Year’s Day
• During the year 36 rooms of Green Inn Hotel were added and 50 rooms of Hotel Kaskáda in the leased golf resorts
4,78
2,03
€0,00
€1,00
€2,00
€3,00
€4,00
€5,00
€6,00
2014/15 2015/16 2016/17 2017/18 2018/19
Avg. revenue per visitor in select segments
Dining Sports Services & Stores
87,97
66,3
0
10
20
30
40
50
60
70
0
20
40
60
80
100
2014/15 2015/16 2016/17 2017/18 2018/19
Occ
up
ancy
(%)
Rat
e(E
UR
)
Hotel portfolio’s KPIs
Avg. daily rate per room (EUR) Occupancy (%)
Business activities the Group engaged in
… and also increased revenues from off-season guests…
… with a positive trend of the avg. ski pass revenue per skier
day
We achieved optimal usage of the resorts during peak days
First year of the revolutionary pricing
system
The process secured by the development of own TMR’s system solution,
FLEXIS
Experiences shall be utilized for the Flexi prices application also in the PL, CZ resorts already in
the 2019/20 season
Setting standard for the planned programming of price
calculation by an automated solution (AI)
FLEXI prices in the Mountain Resorts segment
REVENUE MANAGEMENT – impact of the implementation on financial indicators and the future development of TMR’s FLEXIS tool
943 667
901 629
4,5 %
No. of visitors2018 2019
€20,68
€20,82
€21,92
€23,09
AVG 1D 2018 2019Revenues in mil. 2018 2019
5,5 %1 %
3 458K 3 546K
SMART SEASON PASS 2018/2019
We are breaking the boundaries of skiing and expanding our family of season pass holders
# 30 860 Season pass holders SK &
CZ & PL
4 % 2,5 %
# SK revenues2018 2019
# 15 038already in
the 1st wave of advanced
sales
Easy purchase via TMR’s eshop, GOPASS …
...which leads you to a magical world of discounds and bonuses
# 2 464Season pass holders with extra fee to AT
18 507 19 250
# SK season pass holder2018 2019
4 countries180 km of ski trails 7 resorts
SMART AQUA SEASON PASS – new product in aquaparks
The more affordable prepaid season pass with a new name, which significantly changed presales and sales volumes
May OctoberValid for 6 months
€ 417,717
Avg. no. of visitsTotal# 12 Summer#
7
Most frequent guests by districtLM 35% RK 19%
Extra revenue in dining and stores€ 20,50 / person
# 5,265 season pass holders(+89% vs. 2018)
+ 19.5%
TOTAL
REVENUE VS
FY2018
OC C U PAN C Y
VS FY2 0 1 8
RESULTSFY 2019 + 3.6 p.p.+ 8%
ADR
VS FY 2018
REVIEW OF FY 2019 HOTELS’ RESULTS
HOTELS WITH FACELIFT:• Hotel Srdiečko• Grandhotel Starý
Smokovec
NEW IN THE PORTFOLIO• Chalets Jasná Collection - Apartments• Holiday Village Tatralandia – Bungalows Deluxe• GOLF HOTELS – Green Inn Ostravice & Kaskáda Brno• HOTEL GRONIE – (Szczyrk PL)
+ 4.4%
TOTAL
REVENUE VS
PLAN
+1 357 280 € 87,6 € 66,8%+5 306 390 €
CHANGES IN THE SALES STRATEGY IN FY2019
HOTEL CLUB BENEFITS EXTENDED WITH
RESORT BENEFITS
02
03
01
POSITIONING CHANGE OF HOTEL TRI
STUDNIČKY – ADULT FRIENDLY HOTEL
ENTRIES TO THE AQUA PARK INCLUDED IN THE HOTEL STAY
04
SUMMER 2019 CABLEWAY RIDES
INCLUDED IN THE PRICE OF HOTEL
STAY
INCREASE OF ONLINE GOPASS CLIENTS’ SHARE: +18.4%P (=71.7%)
EACH HOTEL GUEST RODE CABLEWAYS DURING THEIR STAY 1.23 TIMES –> 11600 guests on
cableways
+ 1.4%p HIGHER OCCUPANCY VS PLAN
Kliknutím zadajte text
13% HIGHER OCCUPANCY VS SUMMER 2018
25.5% OF ONLINE TMR SALES claimed redemption of their recreational voucher
The table shows the number of guests with online bookings, which had the following option ticked off:
RECREATIONAL VOUCHERS
I am interested to receive a tax receipt from the accommodation facility for the purpose of receiving a recreational contribution by the employer
NEW WEBSITE WWW.TMRHOTELS.COM
• UX friendly design
• Simplification of the layout of the hotels’ websites
• More efficient user and admin interface
• More efficient purchase process
THE FY2020 PLAN OF HOTEL ACTIVITIES
02
03
01 ENTRIES TO THE AQUAPARK INCLUDED IN THE PRICE OF HOTEL STAY SINCE
DECEMBER 2019
CABLEWAY RIDES INCLUDED IN THE PRICE OF HOTEL STAY IN JASNA AND IN
VYSOKE TATRY
VALID FOR SUMMER 2020
CHANGE OF THE HOTEL PRODUCTION SYSTEM HOREC PROTEL
LIVE IN CZ HOTELS (2019) & IN VYSOKE TATRY (2020)
04 LAUNCH OF HOTEL SALES THROUGH GOPASS
= SKI PASS AND LODGING IN 1 BASKET
05OPERATION OF A NEW HOTEL IN BEŠEŇOVÁ
HOTEL AKVAMARÍN
CUSTOMER SERVICE
BEFORE:
- A disarranged operating system @
- No option to generate reports
- No option to prioritize queries
- No option of transparent cross-border communication
PRESENT:
Focus on reporting and statistics
Ability to set workflow
Support of communication templates
Effective analysis of performance and quality of agents
Unified system in SK, AT, PL – CZ in FY 20
Transfer of tickets among departments
CONTACT CENTER GOPASS POLAND
Professional support
TICKETING SYSTEM
6 Target markets - SK, PL, CZ, HU, AT, SLO
113 Media campaigns
9
3,500,000
Resorts
Total visits on TMR’s
websites triggered by paid
online campaigns
• New markets for TMR – Austria and
Slovenia
• New successful campaigns
competing with deal platforms in
AQP, Legendia
Sender: GOPASS
Implementation and use of a marketing automation tool - EXPONEA
With the automation we are saving time, financial means and increasing efficiency and financial benefit.
No. of sent newsletters
8,500,674 +41%No. of unique versions
1,160 +66%
Avg. opening rate
31%
The campaigns’ total financial benefit
1.9 mil. € +48%
Total client loss (unsubscribed)
0.12% (8 ths.)
Tatry Mountain Resorts
After 10 years we changed our logo
2019 investments
19
ROTUNDA
• An a la carte restaurant concept on the slope with a culinary experience • Improved quality of dishes and beverages served • Improved breakfast during ‘fresh track’
Realized investments:• Total: €228,000
Assessment:• Sales of €318k (dining make up 12%
of the resort’s sales)• Planned sales of 403k and PY 392k• Planned sales were not achieved
due to:• Unfavorable weather –
cableways to Mt. Chopok out of operation
• Less people in the resort than prior year
• Later opening of the resort
20
HOTEL SRDIEČKO
Realized investment:• €1 551 000
Assessment• More than 13% sales increase vs PY (yoy +22%)• Positive feedback and rating from guests• NPS score at 74 (+20 vs PY)• Sales: €609k / PY : €537k • Plan: €618k
21
INTERSPORT RENT - Tatranská Lomnica
• Interior renovation, expansion of store space• Expansion of accessories and souvenirs • Expansion of rental space with easier client entry and greater ski
models choice • Creation of TEST CENTER and SKIALP CENTER• Total investment of €180,000
22
CLIENT CENTER - Tatranská Lomnica
• Launch of a client center aiming to offer full service for the client in one place
• Features – cash registers, info center, AOM, rental,Ski school, store• Transfer of the info center from the 4 KLD building• Transfer of cash registers inside• New sales point of the ski school• Expansion of the ski equipment rental• Merchandise focused on accessories (hardshell
transferred to Intersport rent)• Total investment of €180,000
23
GRANDHOTEL STARÝ SMOKOVEC
• Facelift of the restaurant• Carpet replacement• Replacement of and adding lighting• Repair, paint and restoration of furniture, paneling and bar• Electrical wiring repair • Duration 22.11. - 1.12.2019• Total investment of €64,000
24
PANORAMA CAFFE Skalnaté Pleso
• Reconstruction of premises - priority function "cafe"• The goal - to relieve the restaurant from customers who just want coffee and a drink• Cafe assortment - coffee, drinks, desserts, with the possibility of expanding the food delivery if
necessary through the window• Self-service operation• Franky self-service coffee machine - unique in the mountain business, only inthe High and Low Tatras• For coffee lovers a quality lever coffee machine with service• Station for separating used dishes• Storage "cubes" for helmets, gloves and jackets• Established children's corner and a new souvenir shop• The capacity of the cafe is 110 seats• Capacity of Skalnate Plesototals 390 seats• Investment total of €212,000
25
National cultural monument, Encián,Skalnaté Pleso
• Rescue of the building - restoration• Co-financing with the Tatra Beautification Association• Renovation of the roof - modification and extension of the truss,replacement of the roof covering (titanium-zinc)• Replacement of windows with aluminum• Facade repair, new painting• Repair of interior plaster in the gallery, new painting• Heating repair• Total investment of TMR in the amount of €120,000
26
Szczyrk Restaurant(Hala Skrzyczenska 990 m a.s.l.)
• The largest restaurant in the TMR mountain resorts – 280 seats/interior + 150 seats/terrace
• Total investment of €3,500,000 • Return on investment – 6.5 years, IRR 14%, • Avg. annual EBITDA €500,000• A restaurant with all-year operation decorated in
the mountain style offering traditional cuisine
27
Bike trailsTotal investment- €280 000,-• Construction in stages 01.05.2019 – 30.09.2019• Total trails length: 13km• New business in summer activities• Bike pass sales €123 000 (first season from 03.08 to 30.09)• Expansion of ancillary services – rental, service, shop
28
HOTEL Szczyrk
Rooms renovation - €100 000Conference room renovation - €30 000Execution 01.10 - 12.12.2019
• Facelift of the restaurant and bar• Carpet replacement• Repair, painting and restoration of furniture• Rebranding, new website
29
WATER THEATER
• A 25 minute multi media show based on: sound, music, light, 3D mapping, acting performance, and fountains
• Use of the lake in Legendia• Attraction not only for roller coaster fans • Cost: EUR 0.820 mil.• Premiere: 1.6.2019. 22:00• 14 shows during the event, Legendia at Night• Strengthening of the Legendia at Night product
30
II. Financial results 2018/19
31
Key results
• The audit report from the audit of the consolidated and individual financial statements is without objections
Selected Consolidated Audited Results (IFRS) For the year ending October 31
in €'000
FY 2018/19
consolidated
FY 2017/18
consolidated
FY 2018/19
individual
FY 2017/18
individual
Sales 126 392 108 020 106 194 96 189
Other Operating Revenues 1 200 229 822 190
Total Revenues 127 592 108 249 107 016 96 379
Consumption of Material and Goods -26 300 -19 318 -22 989 -18 023
Personnel and Operating Costs -67 289 -57 031 -52 372 -48 670
Other Gain/ Loss 1 493 2 266 -2 105 3 569
EBITDA 35 496 34 166 29 550 33 255
EBITDA Margin 27,8% 31,6% 27,6% 34,5%
Depreciation & Amortization -20 131 -16 745 -14 917 -13 417
Impairment of PPE -3 865 0 0 0
Gain on bargain purchase 1 223 1 824 0 0
EBIT 12 723 19 245 14 633 19 838
Interest Income 1 173 1 148 6 080 3 669
Interest Expense -16 791 -14 010 -15 326 -12 089
Gain/ Loss on Financial Operations net 1 189 -3 099 -71 -2 091
Pre-tax Income -1 714 3 284 5 316 9 327
Income Tax -574 -189 -1 229 -1 754
Net Profit -2 288 3 095 4 087 7 573
Total Comprehensive Income -3 445 3 019 2 979 7 573
EPS (€) -0,341 0,473 0,609 1,129
32
120 000
127 592
37 000 35 496
30,8%
27,8%
10%
15%
20%
25%
30%
35%
40%
€0
€20 000
€40 000
€60 000
€80 000
€100 000
€120 000
€140 000
2014/15 2015/16 2016/17 2017/18 2018/19 plan 2018/19
tho
usa
nd
s
Key operating results vs plan
Revenues EBITDA EBITDA margin
Growth results confirm our strategy works
33
Growth results confirm our strategy works
In 2019 the financial plan was not met due to:
- The acquisition of the resorts Mölltaler and Ankogel – executed in 04/2019, and consolidated results included only the results of Mölltalerand Ankogel for the summer period, when loss is realized, and thus total TMR results decreased by EUR 891 ths.
- Postponement of the realization of Chalet Otupné, since the contractor was delayed with the construction delivery. Other goals, such as signing sales contracts and withdrawing cash for the sale were executed, the only thing that happened was that the completion was postponed by several months. The total impact was an EBITDA transfer of EUR 2.5 mil. to 2020.
34
€0
€20 000
€40 000
€60 000
€80 000
€100 000
€120 000
€140 000
2014/15 2015/16 2016/17 2017/18 2018/19
tho
usa
nd
s
Revenues
Mountain Resorts Leisure Parks
Golf Dining
Sports Services & Stores Hotels
Real Estate
Operating results by segments
CAGR +18%
€0
€5 000
€10 000
€15 000
€20 000
€25 000
€30 000
€35 000
€40 000
2014/15 2015/16 2016/17 2017/18 2018/19
tisí
ce
EBITDA
Mountain Resorts Leisure Parks
Golf Dining
Sports Services & Stores Hotels
Real Estate
CAGR +15,5%
35
Financial position
533 858
421 324
347 350
75,9%
60%
65%
70%
75%
80%
€0
€100 000
€200 000
€300 000
€400 000
€500 000
€600 000
31.10.2015 31.10.2016 31.10.2017 31.10.2018 31.10.2019
tho
usa
nd
s
Total Assets Fixed Assets Debt Debt/ Capital
Planned investments - 2020
37
Water reservoir REAR WATER
• The construction was halted for this year by the top management’s decision – necessary works will be finished by 06/2020
• Total budget – EUR 3.7 mil.• 2020 budget – EUR 2.8 mil.• CAPEX in 2020 – EUR 0.58 mil.• 2020 savings – EUR 2.22 mil.• Expected continuation of the investment project from 1.3.2021
38
Biela púť – Priehyba cableway
• The construction permit process continues
• Total budget - EUR 15.8 mil.• CAPEX EUR 160 thousand• Budget for the construction permit - EUR 111
thousand• Goal – obtaining the construction permit by
11/2020• We are currently waiting for a change in the
Territorial Decision of the ÚBOČ project so that we can submit an application for our territorial decision
• Change of the Territorial Decision ÚBOČ, fees and permits – EUR 80 thous.
• Completion of projects for the construction permit EUR 31 thous. - 08/2020
39
EIA – CABLEWAY ČUČORIEDKYTatranská Lomnica
• Replacement of transport equipment • Goal – utilize the potential of the Čučoriedky location• An attractive location with the highest quality ski trails• Transfer of skiers from lower ski trails, more even
distribution of skiers• The EIA process initiated in 02/2020 • Expected realization period - 4 years• Planned investment budget - EUR 7 mil.
• Restoration of the resort following its cease of operation in 2010
• A new entry point with new parking• Interconnection with the existing resort• Training of sports clubs and night skiing• 07/2018 – the EIA process initiated • Expected realization period - 4 years• Planned investment budget – EUR 15 mil.
EIA – RESTORATION OF THE JAMY RESORTTatranská Lomnica
40
EIA – LOMNICA CABLEWAYTatranská Lomnica
• Replacement of transport equipment – the existing 4-person gondola for a modern 15-person gondola + transfer to the 15-person gondola Skalnaté Pleso
• Create a new main point of entry to the resort • A modern entry building featuring underground parking, a client center,
stores, dining storage, a ski school, a service center, restrooms• The preparation of documents for the EIA proposal is in progress• Estimated time until the start of construction - 5 years
41
NEW SKALKA
• Phase 1 of the resort modernization and expansion • A new downhill trail Skalka with lighting• Linking the F10 part with Skalka with an exit to
Beranova trail with snowmaking• Expansion of the current trails Slalomák and
Liberecká• Increase efficiency of the pumping station• New piping of snowmaking• New snowmaking technology• Stabilizing measures of turbo sider
• INVESTMENT 4.600.000 €
Status• EIA opinion by the end of 04/20• Building permit and territorial decision by 05-06/20• Kickoff of construction works by 08/20• 12/20 construction completion
42
Jagi Valley
• The last one of the contracted large attractions in the 1st investment stage
• Total investment - EUR 3,804,000• CAPEX in 2020: EUR 1,412,000• Launch of operation 06/2020
• Capacity: 900 persons/ hr• Ride time: 360 sec• No. of wagons: 8• Track length: 350 m
43
Strategic Goals for Medium Term
•Customer loyalty program and eshop
GOPASS
•Flexi prices
•Increase hotel capacies
•Utilize Big data
•Hotel system
•Planned and ongoing projects
in the Tatras
•Horec in Tatranská Lomnica
•Chalets Jasná de Luxe
•Holiday Village Tatralandia
•Expand activities in the golf segment
•Manage lodging capacities for third
parties
•Investments into development of the
Czech and Polish operations
•Complementary investments in the
High and Low Tatras
•Growth of the golf segment
•Renovation of the Austrian resorts
Investments Acquisitions
QualityReal Estate
44
IV. Financial plan 2019/20
Impact of the COVID-19 pandemic on TMR’s performance:
• Considering the current development of the COVID-19 pandemic, TMR is contemplating several scenarios of the financial situation development.
• Since the situation is dynamically changing, at the moment the financial plan is almost impossible to set.
• The Company plans to maintain financial stability during this crisis period and stable continuing operations in further periods.
• Based on this the Company keeps adjusting its operating financial plans and is not disclosing any specific plan.
45
Corporate Governance changes- Current Chairman of the Supervisory Board, Igor Rattaj, will become the new Chairman
of the Board of Directors. He will replace Bohuš Hlavatý, who is leaving is positions of Chairman of the Board of Directors and the Company’s CEO.
- Bohuš Hlavatý will remain in TMR since, based on shareholders’ wishes, he will become Chairman of the Supervisory Board.
- The reason is standard generational change, which we have been contemplating before, but the COVID-19 crisis and subsequent financial impact sped up this decision.
- The position of TMR’s CEO will remain vacant till the end of 2020 also due to austerity measures. The management of the Company will be taken over by the Board of Directors, consisting of Chairman, Igor Rattaj, and colleagues, Čeněk Jílek – current CCO, and Jozef Hodek – current member of the Board of Directors and CFO. The latter two will oversee individual organizational areas of the Company.
- The most challenging role for the new Board of Directors will be to prepare an action plan and a new organization structure that would take into consideration the current situation and that would be ready to face new challenges. The Company will have to undergo organizational changes and austerity measures.
46
The end
Thank you for your attention!