an overview of application life-cycle management
TRANSCRIPT
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Application Life-Cycle ManagementImplement High-Quality Solutions Faster andOperate Them at Lower Cost
ALM Product Management
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SAP 2009 / Page 2
Disclaimer
This presentation is a preliminary version and not subject to your license agreementor any other agreement with SAP. This document contains only intended strategies,developments, and functionalities of the SAP product and services and is notintended to be binding upon SAP to any particular course of business, productstrategy, and/or development. Please note that this document is subject to changeand may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document.
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SAP 2009 / Page 3
Application Life-Cycle Management
The Strategic Value
Accelerated
Innovation
Value discovery andrealization
Innovation withoutupgrade
Near-zero downtime
Operation
at lower cost
Standardize, unify, andautomate operations
Manage complexity Manage SLAs
With Application Life-Cycle Management,
customers implement high-quality solutions faster
and operate them at lower cost
Superior
Quality
of SAP solutions,customer
enhancements andpartner deployments
in terms of functionality,performance,availability and security
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SAP 2009 / Page 4
Application Life-Cycle ManagementIn the Context of ITIL
Demand, Project and Portfolio ManagementService, Application and Project Portfolio Management
Project Management
IT
Reporting
ITAnalytics
IT Service Management
IT Services Catalogue
/ Service Level Management
Incident & Problem
Management /
Request Fulfilment
Change Management
Corporate
Functions
Financial
Management
(Budgeting,
Accounting, Asset
Accounting, Billing)
Sourcing
(Supplier /
Procurement /
Enterprise Asset /
License
Management)
Human Resources
(Skill / Resource /
Workforce
Management, Time
Management)
Risk & Compliance
Management
Marketing & Sales,
Customer
Satisfaction
CIO
Dashboards
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
Application
Incident
Management
Change
Control
Management
Infrastructure Management
Application Life-Cycle Management
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SAP 2009 / Page 5
Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services,
and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
End-to-end Application Life-Cycle
Management processes
Leverage best practice processes
SAP Solution Manager and integrated
SAP and 3rd-party management tools
Optimize your tool portfolio
Service & Support Offerings
Gain access to expertsEducational Services
Empower your workforce
Organizational Aspects
Roadmaps (ASAP, Run SAP)
E2E Solution Operations standards Organizational Model (Customer CoE)
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SAP 2009 / Page 6
SAPs Commitment to Measurable Support KPIsApplication Life-Cycle Management as Important Value Enabler
CPU Utilization and "overall powergrowth rate"
Storage Utilization and growth rate
Run & Maintain work required for
deploying support packages andenhancement packages
Increase number of days without an outage
Reduce mean time to resolve
Reduce overall incidents
Number of emergency changes
Impact of change
Number of failed changes
On current technology stack
Number of redundant custom code/objects; functionality available onnewer releases
Business Continuity Business Process Improvement
Protection of Investment andAccelerated Innovation
Reduced Total Cost of Operations
Application
Life-Cycle
Management
SAPs goal to provide a rating of application support via key performance indicators is
innovative and challenging. The extensive benchmarking phase and mapping of keyperformance indicators to business value will allow customers to fully understand thebenefits of a comprehensive support program.
Peter Wesche, research director, Gartner
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Customer Proof Points
Application Life-Cycle Management is Real
We implemented enhancement package 3 .
In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.
Didier Magnien, Director Global SAP Systems,Sappi Limited
Realized Benefits due to E2E Solution Operations:
Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas
System successfully supported Unilever end-of-year business target of shipping $732 million withoutany performance issues.
Irlei Homero, IT Application Services Manager,Unilever Americas
By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.
Michael J. Stoko, Director Global Operations,DuPont
Business Continuity Business Process Improvement
Protection of Investment
and Accelerated Innovation
Reduced Total
Cost of Operations
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Application Life-Cycle Management
An approach in six phases
Application Life-Cycle Management follows the six phasesof ITIL application management.
SAP delivers high value for all phases of the life cycle.
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Design Phase
Rapid prototyping and clear project scope
Application Life-Cycle Management assets
Design of future solution landscape available
Future business processes are defined and ready forimplementation
No data loss in the hand-over to build & test phase
Business benefit
Lower project risk through optimized technical
infrastructure planning Lower project cost though pre-configuration,
roadmaps and standardized procedures
Less work for specifications by rapid prototyping
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Build & Test Phase
Save up to 30% costs while improving quality
Application Life-Cycle Management assets
Configuration is managed centrally and is guided bypre-defined configuration acceleratorsAll scope changes are tracked and signed offAll modifications are signed off by SAP Scenario-oriented testing ensures solution integrity Load tests support sizing and workload distribution Testing and key user training is performed in one step
Business benefit
Save up to 30% of configuration and test costs
Lower project cost and increased business continuitythrough reduction of unnecessary modifications
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Deploy Phase
Go Live on time and on budget
Application Life-Cycle Management assets
All stakeholder and project team member collaboratein one standardized quality processAll changes are approved in quality gates and
deployed in one transport consistently to theproduction landscape End to end scenario traces validate integration,
performance and data consistency
GoLive is signed off by SAP
Business benefit
Lower project risk because of synchronized
deployment Higher business continuity and lower TCO by
improved quality
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Operate Phase
Safeguard business continuity and minimize firefighting
Application Life-Cycle Management assets
Mission-critical processes are monitored continuously Performance and data growth rate care monitoredcontinuously Potential disruptions are detected and resolved
before the business is impacted
usiness benefitMore than 99% business process availability
Increased business continuity by reduced downtime
Lower cost of operations as no additional tools arerequired, e.g. for monitoring of business processes,systems and interfaces
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Optimize PhaseContinuous, non-disruptive improvement and TCO optimization
Application Life-Cycle Management assets
Improve usage, performance and usability of livebusiness process scenarios Improve applications to fulfill regulatory, tax or other
changed legal requirements Perform technical updates to support latest OS and
DB releases
Business benefit
Lower TCO though
Reduction of existing database size and growthof up to 25% Built-in tools for change and quality management
Protection of investment by Innovation without upgrades Technology upgrades and maximum time for
return on investment and deployments (7-2)
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Requirements Phase
Innovation demand of business departments is fulfilled
Application Life-Cycle Management assets
SAP provides full visibility of (innovation) offeringsprovided by the SAP ecosystem
Innovation without upgrade is provided with yearlyEnhancement Packages
Delta configuration guidelines are provided to thenext best business practice
Business benefit
Lower project cost by 100% visibility of business
requirements and SAP options Higher business satisfaction by aligned business and
IT processes
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Why SAP?
SAP 2009 / Page 15
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
SAP is now the role model for the evolution of software support
offering an industry game-changing standard for transparency,accountability and the clear measurement of value.
We remain strongly committed to helping our customersboth protect their investments and closely manage costs.
Lo Apotheker, CEO SAP
Only integrated and comprehensive offering to
cover the complete Application Life-cycle forSAP and non-SAP systems
Tools, best practices, accelerators and consultingservices all from one vendor
Open to seamlessly integrate third part servicemanagement solutions
Measurable Benefits for Business and IT (KPIs)
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Holistic approach
Integration from project to solution
Using the SAP Solution Manager tool is an excellent way of covering the live cycle of asolution. It enables us to control every step, from the design, to the realization to the IToperation of the system, and guaranteeing a full tracking and a very effective introduction ofthe system. We considered we obtained substantial benefits with this adoption, reducing TCOand above all we were successful to manage complex projects and edge operations
Martin Flegenheimer, IT Director, Ferrero Germany
Roadmap, Blueprint, and Implementation
Change Control Management
Maintenance
Management
Monitoring &Reporting
Application Incident Management
TestingOperations
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Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Lifecycle
Management
Application Life-Cycle Management
ALM Processes
Solution Documentation Central documentation of processes, system
landscape, custom code, partner applications,
Template Management Standardize configuration
across multiple projects
Innovation Management Discover and realize enhanced
business functionality
Avoid disruption of business
Test Management Change impact analysis End-to-end test management
Technical Operations
Central monitoring & alerting infrastrucutre Unique End-User Experience monitoring Central administration tools
Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of
business processes incl. approval process
Maintenance Management Management of corrective software
packages
Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking
Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex
landscapes with diverse technology stacks
Application Life-Cycle Management provides processes
to optimize business continuity and agility
Upgrade Management
Comprehensive project supportfor release transitions
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Application Life-Cycle Management Processes
Across the Life-Cycle Phases
Application Life-Cycle Management
Requirements Design Build & Test Deploy Operate Optimize
Solution Documentation
Innovation Management
Template Management
TestManagement
Change Control Management
Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Upgrade Management
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Multiple Roads to SuccessDefine Your Own Roadmap to Application Life-Cycle Management
Define your own roadmapto efficient application life-cyclemanagement depending on factorssuch as:
the maturity of your IT processes your IT projects and project pipeline
cost pressure and cost structurecompared with peers
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Call to Action: Prioritize your pain points and consume the
application life-cycle management cake in bite-size pieces!
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Mission accomplished:
A single source of truth is established
All monitoring data
All testinformation
All customerdevelopmentsand functionalenhancements
The entiredocumentation
All incident andproblem information
All traininginformation
All maintenanceactivities
All service planning,deliver and follow-upinformation
All business processesAll systems
All service level information
All changeinformation
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Lifecycle
Management
End state objectives:
Same Systems Same Performance
Warren Kaufmann, Associate Director, Colgate-Pamolive
Same InformationSame Processes Everywhere
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Licenses Services
SAPs Commercialization of
Application Life-cycle Management
SAP Enterprise Support
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
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Agenda
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
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Solution Documentation
Process View
Solution Documentation Centrally document and relate business processes and technical information of SAP and non-SAP Solutions
ensuring transparency, efficient maintenance and collaboration
Create technical landscape
documentation
Create business process
documentation
Hand-over to
operations
Verify technical landscape
documentation
Update solution
documentation
Create solution
documentation
Documentation ScopeDocumentation
type
Solution Documentation
Capabilities
Technical Landscape Documentation
Implementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantProject Reporting
Solution Directory
Verify business process
documentationHand-over to
operations
SAP 2009 / Page 23
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Solution Documentation
Key Capabilities
Technical Documentation:
Business Blueprint:
Solution Documentation Assistant:
Provide central, reliable andup-to-date system landscapeinformation for SAP andthird-party systems
Analyze systems automaticallyto provide a full-scale systemusage report and corebusiness process models
Describe business processesmapped to SAP and non-SAPsystems
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Innovation Management
Process View
Innovation Management Represents the identification, adaptation and implementation of new and enhanced future-proof business
and technical scenarios
Is a part of the application lifecycle and is designed to decouple technical installation from businessinnovation
Uses the SAP Solution Manager to implement the innovation in the system landscape
Demand SAP Service Marketplace
SAP Community Network
SAP Solution Composer
Business andTechnical Aspects Project Administration
Business Blueprint
Implementation Content
Maintenance Optimizer
Installation Tools
Enterprise Service
Repository / ES workplace
Configuration Central Template
Configuration
Business Process
Configuration
Custom Development
Documentation
Composition Environment/
Business Process
Management
Test Management Test Management
capabilities
Requirements Design Build Test
Quality ManagerBusinessProcess Expert
SystemAdministrator
BusinessProcess Expert
Business
Deploy
SystemAdministrator
Deployment Quality Gate Management
capabilities
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SAP 2009 / Page 26
Innovation Management
Key Capabilities
Implementation Content:
Business Process Configuration:
Provide predefined businessscenarios and business processesaligned with SAP Solution Mapsto enable projects to performscoping, configuration, and testing
Creation of pre-configurationand performance of configurationactivities to implement thebusiness processes as definedin the Business Blueprint scope
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SAP 2009 / Page 27
Template Management
Process View
Template Management
The template management approach allows customers with multi-site SAP installations to efficientlymanage their business processes across geographical distances from initial template definition totemplate implementation and template optimization, for example as part of a global rollout.
Innovation
Management
capabilities
Business Process
Configuration
Require-ments
Design Build Test
Template Creation and Update
Deploy Optimize
Business Process
Configuration
E-Learning
Management
Test Management
capabilities
Template Implementation
Project
Administration
Business
Blueprint
Project
Administration
Business
Blueprint
Solution Directory
Comparison and
Adjustment
Requirement rollback &template update*
* Tool support with SAP Solution Managerplanned
Rollout of updated template
Solution Documentation
Assistant
Project Reporting
Project Reporting
GlobalASAP Template Roadmap
GlobalASAP Rollout Roadmap
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SAP 2009 / Page 28
Template Management
Key Capabilities
Template Blueprint and Business Process Configuration:
Template Comparison and Adjustment:
Design and pre-configurestandardized business processesand package them in a template forglobal rollout
Compare and validate currentvalues of configuration items ofmany systems against a definedtarget or standard configuration
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Capabilities
Test Management
Process View
Test Management Functional and performance testing of SAP-centric business processes to ensure validated system
behaviour after software change events
Business Blueprint
Test Planning
Test System SetupTest Execution
Apply Changesto Production
Change ImpactAnalysis
SAP SolutionUpdate
New SAP
Solution
Test Scope IdentificationType of Change
Test Management Process
Test Option 1 Business Blueprint Test Workbench eCATT SAP Loadrunner
B.P. Change Analyzer SAP TDMS Root Cause Analysis
Test Option 2 Business Blueprint SAP Quality Center SAP TAO SAP Loadrunner
B.P. Change Analyzer SAP TDMS Root Cause Analysis
SAP 2009 / Page 29
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SAP 2009 / Page 30
Test Management
Key Capabilities
Business Process Change Analyzer:
Test Workbench:
Change Impact Analysis ofsoftware changes on mission-critical business processes
Management of functional testsfrom test planning to test executionand test reporting
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SAP 2009 / Page 31
Change Control Management
Process View
Change Control Management Workflow-based management of business and technology-driven changes, with integrated project
management and synchronized deployment capabilities.
Standardized process leading to improved reliability of solution and minimized risk through segregation ofduties and transparency of changes
Efficient solution management all project and system information is saved in SAP Solution Manager
Maintenance
Management
Innovation
Management
Test Management
Require-ments
Design Build Test
Change Control Management
Deploy Operate
Enhanced Change & Transport System (CTS+)
Quality Gate Management
Change Request Management (ChaRM)
Change Diagnostics
Configuration Validation
CDMC Solution
Documentation
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SAP 2009 / Page 32
Change Control Management
Key Capabilities
Quality Gate Management:
Enhanced Change & Transport System:
Phase-based overviewof the status of software changeprojects.
The project phases aregoverned by quality gates.
Synchronizing transports of allchanges into subsequent systemsincreasies transparency of thesoftware change process.
One Transport Tool (CTS)
supports all developmentworkbenches and applications.
The tools for creating applicationsand content are the same.
Integrated into thedifferent workbenches.
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Application Incident Management
Process View
Application Incident Management Enables a centralized and common incident and issue message processing in multiple organization levels Offers a communication channel with all relevant stakeholders of an incident. The process includes
business user, SAP experts@customer, SAP Service&Support and Partner Support employees.
Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and couldbe connected to an NonSAP Help Desk application
Includes follow up activities as knowledge research, root cause analysis or Change Management
Business Department
Business Process execution
!
SAP SupportSupport Department @ Customer
SAP Problem Database(Service Marketplace)
SAP support of complexproblems
Support classifies asincident or problem
Support analyse, searchesand provides resolution
User reports incident
Capabilities Service Desk
3rd party Service Desk interface
Solution Database
Service Connections
Global Service & Support Backbone
Notes Assistant
Issue Management
Service Desk for Service Provider
Root Cause Analysis
SAP 2009 / Page 33
A li ti I id t M t
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SAP 2009 / Page 34
Application Incident Management
Key Capabilities
Service Desk:
Root Cause Analysis:
Manage incidents between thecustomer business unit and allsupport levels: customer IT,SAP Support and SAP partners.
Due to the integration in SAPapplications, the Service Desk
gathers context data for theincident.
End-to-End Root Cause Analysis
E2E Trace Analysis E2E Workload Analysis E2E Exception Analysis E2E Change Analysis
Wily Introscope (Right to viewlicense)
BMC Appsight for SAP ClientDiagnostics
T h i l O ti
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SAP 2009 / Page 35
Technical Operations
Process View
Technical Operations
Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations
in SAP Solution Manager
Provides End-to-End reporting functionality either out-of-the-box or individually created by customers
Monitor Analyze Change
E2E Root Cause Analysis
End-to-End TraceAnalysis
End-to-End ChangeAnalysis
End-to-End Workload
Analysis End-to-End Exception
Analysis
Technical Administration
Operational Guidance(RunBook)
IT Calendar / Workmode Management
Task Management
Central Tool Access
Technical Reporting
SAP EarlyWatch Alert (for Solutions) Service Level Reporting
Standardized IT reporting Customer specific reporting
Alert
Reporting
Technical Monitoring & Alerting
Status Monitoring
End User Experience Monitoring
Connection Monitoring
Scenario-specific monitoring (e.g. PI, BW,)
Central Alert Inbox
Alert Correlation & Propagation
Central Template maintenance
Open data provider & consumer interface
T h i l O ti
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SAP 2009 / Page 36
Technical Operations
Key Capabilities
Technical Monitoring:
Technical Administration:
Central monitoring & alertinginfrastructure.
Central configuration & deploymentcapabilities in conjunction withsystem landscape-awarepredefined monitoring templates
Intelligent alert calculationengine to avoid alert-flooding.
Tools and capabilities to supportTechnical Management andIT operations managementteams in the efficient planning,implementation, execution, andreporting of the day-to-day
operational activities.
B i P O ti
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Business Process Operation
Process View
Business Process Operation SAP Business Process Integration & Automation Management (BPIAM) comprises the most important
application related operations topics necessary to ensure the smooth and reliable flow of the corebusiness processes to meet a company's business requirements.
ALM Process
SAP 2009 / Page 37
B siness Process Operation
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Business Process Operation
Key Capabilities
Business Process & Interface Monitoring:
Job Scheduling Management:
Business Process Monitoring Solution Directory Service Desk Business Process Operations Reporting Service Level Reporting
Job Documentation
Solution Directory Service Desk Change Request Management Business Process Monitoring Integration with SAP Central Process
Scheduling by Redwood Business Process Operations Reporting
Job Scheduling Health Check SAP 2009 / Page 38
Business Process Operation
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Business Process Operation
Key Capabilities
Data Consistency Management:
Data Volume Management:
Business Process Monitoring Data Consistency Toolbox Service Level Reporting Solution Directory Service Desk Data Consistency Check Reports Business Process Operations Reporting
SAP Early Watch Alert Data Volume Management Cockpit
SAP 2009 / Page 39
Maintenance Management
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SAP 2009 / Page 40
Detect
(potential) bug
Maintenance Management
Process View
Testing
Apply
collected fixes /enhancements
Import SAP
Note(s)
Deploy
Changes
Plan Mainten-
ance Activity
Maintenance of SAP solutions SAP Notes provide a solution for known issues. SAP Notes are usually applied upon request (e.g. current
incident in productive environment, information from SAP about potential issue (Hot News, SecurityNotes)).
SAP Notes are collected and released as Support Packages. Support Packages are applied to SAPsolutions to comply with legal requirements or run on latest technology.
Go
Live
Download &
Apply packages
Apply single
correction(s)
Note Assistant(SNOTE)
Incident
Hot News
Security Note
Need to applyLegal Change
Decision toincrease SupportPackage level
MaintenanceOptimizer
Installation tools,(e.g. SPAM,SAINT, JSPM)
Apply SAP Notes
according Side-Effect Report
Test Managementcapabilities
Quality GateManagement
capabilities
Maintenance Management
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SAP 2009 / Page 41
Maintenance Management
Key Capabilities
Note Assistant:
Maintenance Optimizer:
Implement SAP Notes, whichhave been delivered by SAPservice and support, as solutionproposal for a customers incident,
automatically
Central access point for activitiesto plan and download softwareupdates.
Simplified process to identifyand download applicablesupport items for all of systems, byproviding an organized, easy-to-follow guided procedure
Upgrade Management
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SAP 2009 / Page 42
Upgrade Management
Process View
Upgrade Management Is the identification, adaptation and implementation of new and enhanced business and technical
scenarios
Uses the SAP Solution Manager to manage the upgrade project holistically and effectively end-to-end
Allows SAP customers to better understand and manage the major technical risks and challenges in anupgrade project, and to make the upgrade project a non-event for the business.
Demand Upgrade Info Center
ASAP Methodology
Upgrade Roadmap
Upgrade Dependency
Analyzer
Business andTechnical Aspects Business Blueprint
Implementation Content
Solution Documentation
Assistant
Custom Development
Management Cockpit
Upgrade Tools
Configuration Technical Configuration
Business Process
Configuration
Custom Development
Run SAP Roadmap
Test Management Test Management
capabilities
E-learning
Management
Requirements Design Build Test
Quality ManagerBusinessProcess Expert
SystemAdministrator
BusinessProcess Expert
Business
Deploy
SystemAdministrator
Deployment Hand-over to Support
Quality Gate Management
capabilities
Data Conversions (Unicode)
Agenda
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SAP 2009 / Page 43
Agenda
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
SAP Solution Manager
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SAP 2009 / Page 44
SAP PPM by IDS Scheer
16. Monitor andmanage implementedbusiness processes
SAP CPS by
Redwood
14. Central ProcessScheduling
SAP Solution Manager
Extending functionality through integrated SAP Products
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
SAP Productivity
Pak by RWD
3. CreateBPP basedupon SAPtransactionprocess
4. Transferbusiness blueprintand create testrequirements
SAP TAO
6. Requirements provideinformation for components tobe generated by SAP TAO
SAP TDMS
8. Create test datafor test cases using theTest Data Migration
Server (TDMS)
SAP
LoadRunner
by HP
10. Run Load Testbefore GoLive
SAP Quality Center by HP
5.Build manual test cases
7. Compose testcases based onTAO components
12. Update projectanalysis with testresults
SAP UEM by Knoa
15. Monitor and measureend-user experience andperformance
11. Synchronize
defects between QCDefect Management
and Solution ManagerService Desk
2. Update blueprintafter redesigning the
current businessprocesses
1. Create business
processesdocumentation
SAP Enterprise Modeling
by IDS Scheer
SAP Solution Manager Adapter
for Quality Center by HP
9.Run manual andautomatic test cases
SAP Extended
Diagnostics
13. Integrate 3rd party and
custom developedapplications in monitoring &alerting infrastructure
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Integration of 3rd-Party Tools
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SAP 2009 / Page 46
Integration of 3rd-Party Tools
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
Technical
Documentation
BusinessBlueprint
E-Learning
Management
TestWorkbench
Enhanced Change
and Transport System
JobScheduling
Service
Desk
Technical
Monitoring
ChangeRequest
Management
Interface types:
SAP Adapter
OEM
Open Interface
Partner Interface
Link
Planned
Links to documents inexternal data warehouses
SAP Productivity
Pack by RWD
Links to other
training materials
SAP Central Process
Scheduling by RedwoodSAP Quality
Center by HP
CA Wily Introscope
BMC Appsight
Run Book
Automation
CMDB
CCMS-XBP
CCMS
ARIS
Open Service
Desk Interface
eCATT
HP OpenView
BMC Remedy
Open Service
Desk Interface
9 certifiedsolutions
24 certifiedsolutions
7 certifiedsolutions
Configuration
Non-SAP
Software
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Define Your Roadmap for
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SAP 2009 / Page 48
Define Your Roadmap for
Application Lifecycle Management
Manage incidents & requests for change
Basic
Configu-
ration
Immediate
StartInnovate & Upgrade
Test
Administer
Report Service Levels
Get SAP Solution Manager ready!
Projects
Extendedconfiguration
Deploy Monitor processes and interfacesManage jobs
Manage volume
Monitor systems & users
Deploy
Maintenance of SAP software
Collaborate with SAP
Proactive Support and Mission Critical Support
Root Cause Analysis
Document Technical Landscape
Document Business Processes
Test
Exploitation Strategies
Projects Business Processes Systems
Implementation and Upgrade Application Focus NW Focus
Time to benefit from SAP Solution Manager is short
Low customer investment necessary
Documentation Types
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SAP 2009 / Page 49
Documentation TypesHow to get a Minimum Documentation and fully exploit the Value
SAP Solution Manager Pre-Requisites for Key Capabilities & Services
SAP Solution ManagerKey Capabilities & Services
SAP Solution Manager capabilitiescan be configured and implemented,based on customer-specific priorities
and roadmaps
Individual services and guided
expert session for desiredconfiguration
The 4 Stepsto fully exploit the value of
SAP Solution Manager
To achieve IT transparencySingle Source of Truth
To get access to specific SAPEnterprise Support and SAP Solution
Manager capabilities
SAP Solution Manager enables you to establish a Single Source of Truth for the
support by your operations teams and organization
SAPSupport SLA
Custom CodeDocumen-
tationBusinessProcess
Documentation
ModificationJustification
Check
Custom CodeMaintainability
Check
Root Cause Analysisfor Custom Code
Test Workbench &eCATT
ConfigurationContent
TestContent
Upgrade(Delta Configuration)
Business
ProcessMonitoring
AcceleratedInnovation Enablement
TemplateManagement
Change RequestManagement
Diagnostics
SystemMonitoring
SystemAdministration
Technical SLA &IT Reporting
Custom DevelopmentManagement Cockpit
QualityManagement
ServiceDesk
Deploy (Q-GateManagement, CTS+)
SolutionDocumentation
Assistant
4
3
ASAP
Run SAPfor Industries
Run SAPfor Technology
SelectedCQCs*
AdditionalCQCs*
* Continuous Quality Checks
TechnicalLandscape
Documentation
1
2
TechnicalConfiguration of
Solution Manager
SAP Quality Centerby HP
SAP CPS byRedwood
Documentation of Core Business Processes
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Documentation of Core Business Processes
Decision Tree
Decision Tree: How to come to a central and reliable business process
structure with related documents in SAP Solution Manager
Verify
Discover
Reuse
Transfer
Documentationavailable
somewhere
Tool based
process structurecompatible toSolMan
yes
yes
no
no
Processstructureavailablein SolMan
yes
no
Sign-off by
business
process expert
Continuous
verification
with SoDocA
Adjust
process
structure
Verify results
with business
process expert
Check
completenessof structure
Upload/linkdocuments
Manual transfer
of processstructure
Sign-off by
business
process expert
Continuous
verification
with SoDocA
Adjust
process
structure
Verify results
with business
process expert
Verify process
structure
with SoDocA*
Verify
VerifyUpload/link
documents
Automated
transfer of
process
structure
Verify process
structure
and prepare
transfer to
SolMan
Create process
structure
with predefined
business content
and SoDocA
SoDocA = Solution Documentation Assistant
Upload/link
documents
Upload/link
documents
SAP 2009 / Page 50
Agenda
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SAP 2009 / Page 51
Agenda
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Expert-Guided Implementation
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SAP 2009 / Page 52
Expert Guided Implementation
Training on the Job at Its Best
Training, practical experience, remote consulting
Day 1 Day 2 Day 3 Day 4 Day 5
SAP expert explains step-by-stepconfiguration using training materials
Execution, 2-3 hours on the same day
Participants have direct access to anSAP expert who directly supportsthem remotely, if necessary, duringthe execution
Empowering, Web session, 1-2 hours each morning
Participants perform demonstrated stepsin their own project, on their own SAPSolution Managersoftware
Expertise on demand, during execution
SAP Solution Manager Service Portfolio
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SAP 2009 / Page 53
Expert Guidance
We solve key challenges
Complete Execution
We deliver a completesolution
Quality Management
We audit and providedirections
Enablement
We provide knowledgeand qualification
Levelof
SAPEngageme
nt
PLANNINGDefine business processand IT roadmap
BUILDINGDeploy initially or expand
RUNNINGRun and incrementallyimprove total cost and value
Road map Workshop
Installation ofSAP Solution Manager
Coaching for SAP Solution Manager
Going-live check for SAPSolution Manager
Software Change Management:Assessment
Quick start for projects
Test Management Optimization
IT Reporting setup
Business Process:Monitoring
Business Process:Document, & Test
Software Change Management:Implementation
Initial configuration
Upgrade / Patching ofSAP Solution Manager
SAP Solution Manager Service Portfolio
SAP Solution Manager Roadmap Workshop
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SAP 2009 / Page 54
SAP Solution Manager Roadmap Workshop
Deliverables
Identification of customer pain points byinterviews
Mapping of Solution Manager functionalitiesagainst these pain points
Matrix of effort and value to identify quick wins Based on SAP best practices and experience
Solution DocumentationImplementation
Test Workbench
E2E Root Cause Analysis
Upgrade
CustomDevelopment
Management Cockpit
E-Learning
Change Request
Management
Deployment & Q-Ga te
ManagementMaintenance Opt imizer
Business Process Monitoring
Incident & Problem
Management
Job Scheduling Management
SystemAdministration
SystemLandscape
Administrat ion
SystemMonitoring
Reporting
Top Issue Management
Ease of Implementation
Value
highvalue-
low effort
Prioritization of initiatives Roadmap
Consolidation of initiatives into a roadmap Each initiative is described in detail
Implementation effort Expected benefits Look and feel Customer experience
Explanation on how to leverage latest SolutionManager release with minimum risk & costs
Technical path forward
Run SAP Training Curriculum:
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SAP 2009 / Page 55
Run SAP Training Curriculum:
Methodology and E2E Solution Operations Courses
Level 1 Methodology Level 2 Standards
Business Configuration
SMI310 (3d ILT): SAP Solution Manager:
Implementation Methodology and Tools inDetail
Business Continuity
Quality Management
E2E060 (3d ILT): Customer Center ofExpertise
E2E040 (2d ILT): Run SAP End-to-EndSolution Operations
How to Use How to Configure
E2E100 (5d ILT): E2E Root Cause Analysis
E2E200 (5d ILT): E2E Change ControlManagement
* E2E220 (3d ILT): Test Management
E2E300 (5d ILT): Solution SupportBusiness Process
E2E400 (3d ILT): Technical UpgradeManagement & Unicode Conversion
E2E500 (3d ILT): Custom DevelopmentManagement
Application Mgmt. & Tech Operations
Application Management
Business Process Operations
Program Management Office
Custom Development
SM100 (5d ILT): SAP Solution Managerfor Operations of SAP Solutions
SM200 (5d ILT): SAP Solution ManagerChange Request Management
SM300 (3d ILT): SAP Solution ManagerBusiness Process Monitoring
Application Mgmt. & Tech Operations
Application Management
Business Process Operations
* E2E220 is scheduled to be released in Q4 2009 : Certification available
Agenda
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SAP 2009 / Page 56
Agenda
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
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Run SAP Methodology
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SAP 2009 / Page 59
Description
Run SAP provides the methodology and best practices to implement End to EndSolution Operations.
Phased methodology focusing on tangible cost reductions in operations.
The phases in the Run SAP road map are based on SAP standards for solution
operations, and structure the implementation
gy
Best-in-class Methodology to Optimize Operations
Benefits
Improved know-how and skills
High degree of standardization and quality
Efficient tools and processes
Successful implementation of holistic solution operations
Reduction in costs of operating applications
Assessment &
ScopingDesign of
Operations
Setup of
Operations
Handover
into Production
Operations and
Optimization
E2E Solution
Operations
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The SAP Standards for Solution Operations
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SAP 2009 / Page 62
CCC
BUSINESS
Global Business ProcessChampion
Regional Business ProcessChampion
ProgramManagementOffice (PMO)
End User,Key User
Application Management
BusinessProcess Operation
CustomDevelopment
SAP TechnicalOperations
IT Infrastructure
IT
p
are Based on an Organizational Model
SAP Standards for Solution Operations define
Operations Processes
Exception Handling
Data Integrity
Change RequestManagement
Test Management
Upgrade
eSOAReadiness
System Administration
System Monitoring
Incident Management
Root Cause Analysis
Change ControlManagement
SolutionDocumentation
Remote SupportabilityBusiness Process and Interface Monitoring
Data Volume Management
Job Scheduling Management
Transactional ConsistencyCustom CodeManagement
SAP Solution Manager supports
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SAP 2009 / Page 63
g
Mission-Critical Operations with Work Centers
BusinessProcess
Champions
ProgramManagement
Office
ApplicationManagement
TechnicalOperations
MonitorChange
RequestBusiness
Change
ImplementChange
Test
Change
Deploy
Change
Sign-off
Change
based on SAP Standards role-based easy to use and learn
available for SAP Solution Manager 7.0
Work Centers
Role-based user interfaces simplify the access to the
Application Lifecycle Management processes
Customer Center of Expertise
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SAP 2009 / Page 64
Quality Management and Single Source of Truth
The Customer COE drives transparency and integrated Quality
Management to ensure the implementation of SAP Solutions and thenormal flow of mission-critical business processes in the
organization
Central point of contact for mission-critical Situations Single sourceof truth
Ensure business continuity by ensuring the right processes and toolsare in place
Speed innovation by speeding implementation of business processes
Protection of investment: release and upgrade strategy (includingEnhancement Packages)
Reduce and maintain cost of operations
Standardization of Application Life-Cycle Managementfor projects as well as solution operations:
methodologies, processes and tools
Establishing One Quality Process
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SAP 2009 / Page 65
Consistent and End-to-End Integrated
Require-ments
Design
Deploy
Build &
Test
Optimize
Operate
Application
Lifecycle
ManagementQ-Gate
Q-Gate
Q-Gate
Optimize Business BenefitQM for Business ProcessImprovement
Accelerate InnovationQM for Protection ofInvestment
Safeguarding Implementations& DeploymentsQM for Safeguarding IntegrationValidation
Reduce Total Cost ofOperationQM for BusinessContinuity
Business
Configuration
Business
Continuity
Customer Center of Expertise
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SAP 2009 / Page 66
primary
BUSINESS
Global Business ProcessChampion
Regional Business ProcessChampion
Program ManagementOffice (PMO)
End User,Key User
Application ManagementQUALITY MANAGEMENT
Integrated Q-Management, One sourceof the Truth
BusinessProcess Operation
CustomDevelopment
SAP Technical Operations
IT Infrastructure
IT
pCertification of Customer COE Organization by SAP
Functional certification by SAP
underscores a customers commitment tocontinual improvement of its SAP solutionoperations.
Two certificate levels are possible:
primary certification
advanced certification
Together, these levels offer a phasedapproach to the validation of a CustomerCOE organizations full adoption of the
Run SAP methodology. Both levels of
certification require that the organizationcomply with the SAP Standards forSolution Operations.
advanced
Text
Text
Text
Text
Text
Text
P
A
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Application Lifecycle Management:
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SAP 2009 / Page 68
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Available information assets
service.sap.com/alm
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Thank you!