an effective workforce for early help delivery nuala o’rourke wigan council

An effective workforce for Early Help Delivery

Nuala O’RourkeWigan Council

Confident Place, Confident People.

The drive to integration

• Total Place• Community budgets• Public service reform• DH drive for Health and Care

Integration• Movement of Public Health into

Local Authorities• Commissioning of Health

Visitors moving to Local Authorities


The drive to integration

• Total Place lessons– People at the heart of

service design– Reducing dependency /

enabling self reliance– Pooling budgets– Reducing bureaucracy


The Public Service Reform Challenge• GM Priority: Growth and reform

• Total tax intake in GM £17bn• Total public spending in GM £22bn

• £5bn gap


DfE

Multiple funding and accountability structures make coordinating support for families very difficult

Intensive family intervention worker/

parenting practitioner

DH

LA YJB CCGPolice

Surestart

Parent support advisers/Schools

Police officer

YOS workerCAMHS/

Mental Health Worker

Drug and alcohol team

DWP

JCP

Employment Personal advisers

VCS

Young carer support worker

Prisons

Family support workers

CLG

Housingauthorities

Housing link worker

MoJHO


Known Interactions Nov. 09 to Oct. 10


What does integration mean• Many different models

– Co-located– Aligned– Fully integrated under single line

management


Integration in Wigan

• Integrated Safeguarding and Public Protection team

• Integrated Health team

• LIFE team


Integrated Safeguarding and Public Protection team

• A partnership response to domestic abuse• A coordinated community response model• A co-located team including

– Police, Children’s social care, Probation, Housing, Independent Domestic Violence Advocates, Drug and Alcohol outreach, Young person’s violence advocate

• With daily input from– Health Economy– Adult Social Care

• Process overseen by and approved by CAADA


Delivery Model

• Daily meetings which respond to domestic abuse incidents

• All agencies share their knowledge of the whole family

• A joint action plan is jointly agreed and implemented immediately

• Individual agencies take ownership of on going activity with the family

• Taking MARAC principles to a daily meeting• Launched in March 2013


Integrated Health Support Team• An integrated targeted intervention and support

service to vulnerable pregnant women and their families.

• Works with top 2% most vulnerable pregnant women in the Borough (circa 75) and their families to reduce the risk of children becoming looked after and / or suffering significant harm.

• Team consists of Public Health midwives, Midwifery Support, specialist Speech and Language therapist and a targeted Speech and Language therapist, Family Support Worker

• Won 2 national awards from RCM & BJM.


Delivery Model

• Joint assessments• Joint team meetings• Shared case notes• Joint visits• Shared family plan


The Life Programme

• A long term attachment rooted service where families are invited to take part and work intensively with a range of workers

• A team of workers with a range of skills including police, social care, early intervention, health and housing.

• Located in a local building which operates as a drop in centre for family members


Delivery Model

• All workers support families and share their expertise with the team

• Staff have specialist areas – but all members of the team carry a case load and act as a keyworker for the family – or members of the family

• Small case load – 12 families on each site – but as this includes the extended family it adds up to nearly 100 individuals.

• Staff work with families for a period of up to two years with a defined exit plan seeing a step down in the level of support over an extended period of time


Learning – Aligned Integration• Working in a co-located team can blur the lines

between professions and need all involved to have a flexible approach

• The benefits are not shared equally across all agencies and without shared budgets the cost can outweigh the benefit to some partners

• Relationships and engagement are critical to success and the timeliness of appropriate interventions is key to delivering and sustaining change.


Learning – Single team• All staff need adopt a person centred approach to family work with a

single family assessment built into the centre of the approach so that we ensure that the child’s needs are paramount and services wrapped around the family

• Having all professionals managed within one team enables the change process to be managed, removes competing agendas and prevents the family from playing off professionals

• This means that team members are team members first and carry their professional skills on their shoulder to be used as and when needed by family members or other team members.


What helps develop the single team• Having a job role outline that defined the role of the team member.• Some common competencies that tied the team together,• Common statements that outlined the primary task that we were all working together to achieve• A set of fundamental principles that set out the way that we worked with families.• An acknowledgement that as a team we had different sets of value bases and motivation for the

work that we do. • Embedding the fundamentals within the IPA process so that we could measure our journey.• Providing daily debriefing sessions in the early days of integration supported by a manager. • Understanding that t he team moved from roles where they had been seen as the expert in their

specialism working with a particular cohort to working outside their comfort zone. Staff need support to understand that they don’t need to know all the answers, its ok to say I'm not sure but we can find out.

• Recognising each individual team member as a consultant from their specialist area. • Being open to share working practices. • Involving the team in the development of the service.• Providing high quality supervision and support to enable team members to manage the change in

the way of working.


Learning• We are asking our new integrated teams to support families into

behaviour change which the public sector has been struggling to achieve for many years

• Need a workforce than understands– We need to take an asset based approach with families– Families and individuals need to be encouraged to take responsibility for

their behaviour and understand the impact in order to be willing to change.– Behaviour change takes time and families often relapse and need further

motivation and support


Aim in Wigan

• To develop and begin to implement by 2015/2016 an approach to full integration of early help including Health Visitors and our Early Help team.– Locality based model– Single line management of staff


What are the challenges we have identified

Communication:• Need for an agreed shared vision and

understanding with clear communications strategy:– Strategic partners / management– Workforce– Public

• Accountability / governance / clear leadership.



• Accountability • Governance • Need for clear leadership• Ability of organisations to let go


What are the practical challenges we have identified

Systems:• Fragmented commissioning• Range of assessment processes and paperwork

to be agreed• Data: systems / sets / sharing• Working models e.g. key working / corporate

caseload• Accommodation



Workforce:• Workforce sign-up.• Workforce competency• Workforce culture• Change management• HR / Pensions / TUPE


Discussion topics

• What type of integration are delegates developing in their locality?

• Do we all share the same challenges?• What do we see as the benefits of

integration?• How will we measure our success?


Nuala O’Rourke

n.o’[email protected]

07525 657 140

an effective workforce for early help delivery nuala o’rourke wigan council

Documents

confident place

confident people

integrated health support

bureaucracy slide

caada slide

support service

public health midwives

coordinating support