your customers & clients are mobile...are you?
Post on 09-May-2015
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Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Your Customers & Clients are
Mobile… Are You?
Pam Lehr
Go Mobile Media Marketing
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Agenda • Stats on mobile growth
• Why mobile?
• Mobile Formatted Emails
• QR Codes
• Mobile Business Cards (vCards)
• Mobile Landing Pages
• Mobile Videos
• Text Message Marketing to deliver Content
• Mobile Optimized Web Presence
• Checklist
• Bonuses
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
About Pam Lehr
• Lived in Medicine Hat
most of my life
• Legal Secretary for 14 years
• Owned a ladies retail
boutique for 11 years
• March 31, 2011 started my mobile journey
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Marketing Buzz Words
InteGration
TOp of Mind
Mobilize
ExpOsure
Boost Sales
Instant
SimpLe
Engagement
RelavaNt
LOyalty
Why wait?
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
All Businesses Need Mobile
• We have all heard the conversation around mobile – it is everywhere whether we adopt it or not
• Most are unaware in how it effects their business
• Are you communicating with your customers in their language?
MOBILE IS HERE NOW!
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
The 7th Mass Media The most influential mass media of all time!
• Only media that is truly personal
• Consumer can be identified individually
• Always on – 24/7
• Constantly with the owner
• Has built-in payment mechanisms
• All can be done at moment of impulse!
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Statistics Desktop vs Mobile Searches
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Smartphones are always on 24/7
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Smartphone Activity
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Searches
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Formatted Emails
• Email read rates have increased since smartphones
• KEEP IT SIMPLE – forget the fancy newsletters
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
QR Codes (Quick Response)
• QR stands for Quick Response. A QR code is actually a 2D (two-dimensional) matrix barcode. QR codes were invented in Japan by Toyota almost two decades ago for the auto industry for keeping track of car parts inventory.
• A QR Code is simply a graphical image that stores information. A 2D barcode holds information in 2 dimensions and can hold a surprising amount of information, giving it greater flexibility for different uses.
• QR codes are read by software which scans them and then links to the information they contain and they are designed to allow content to be decoded at high speed, providing desired information/content.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
How Do QR Codes Work?
Step 1: Go to your phone's app store. Step 2: Search on your app store for a "QR Code Reader". Step 3: Select a 4 or 5-star rated QR Code Reader. Step 4: Install the QR Code Reader (this make take 4 or 5
minutes). Step 5: Once the app is installed, go to your apps and click
on the QR Code Reader. Step 6: Find the QR Code you want to scan. Step 7: With the QR Code Reader open, make sure it is set to
"scan", and point your phone's camera towards the QR Code. Once the QR Code is in focus, the phone's camera will capture the image, and open the URL.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Are People Scanning QR Codes? Almost 16 million scans in Q2 of 2012 - 140% increase in scans from Q2 of 2011 to Q2 of 2012.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
QR Codes are companies most used mobile component for ENGAGING customers.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Why Will Someone Scan my QR Code?
Give me a reason to scan
• A strong call-to-action must be printed with the QR Code.
• The #1 mistake business owners make when encouraging their customers to scan their QR Code, is that the QR Code is directed to a desktop website.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
CREATE, ENGAGE & MEASURE
• QR Codes are a convenient way to deliver content.
• A scan must maintain a mobile experience.
• Make sure you TEST, TEST, TEST to ensure it works before printing.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Static vs. Dynamic QR Codes
• Static - Content of where the QR Code is directed and cannot be changed
• Dynamic - Print the QR Code once and change the content as often as required
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
What information could I offer when using QR Codes?
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Business Cards (vCards)
Scan Me to Download Contact Information
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Scan for a FREE Report
Scan & Download FREE Report
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Landing Pages
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
• Thumb Friendly
• Keep It Simple
• Strong CTA
• Stay on Purpose - Be Focused
• Match Your Message with Your Ad
• Be Compatible – everything must work and maintain a mobile atmosphere
• Consider your Audience – action takers
• Test & Tweak – like all marketing
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Scan to Take Survey
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Scan to View Testimonials
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Scan & Enter to Win
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Measure for Effectiveness
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
No other form of media has been able to take print material and turn it into an interactive experience – bridging offline with online. As soon as you integrate a QR Code into your advertising, you are allowing people to engage with you and that is critical in all the “noise” today.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Videos
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Video Considerations
• No flash
• Ensure your video is viewable on all devices
• Hosting – You Tube
• www.vid.ly
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Text Message Marketing
• Text message marketing; same concept of email marketing • 90 minutes for the average person to respond to an email; whereas it takes 90 seconds for the average person to respond to a text message. (source CTIA.org). • Text message open rates are 90% in the first 3 minutes • Email open rates on average are 20% • 8x the response rate as compared to emails • Optin and optout – MMA • Simple-Instant-Timely-Relevant • Engagement
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Content Delivery
• Build your email list; have customers opt-in to your email list via text message. (Great for converting people at live events.)
• Send links to videos with exclusive content . • Send audio clips directly in the text • Connect with conference attendees; announcing speaking
times and locations. • Poll your audience; get feedback on products or services. • Update fans on new posts, eBooks, and products. • Create contests to engage your audience and give away
cool prizes.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Few Examples
• Health Coaches — send tips for healthy living
• Finance Consultant — Send money-saving tips
• Life Coach — Send reminders or inspirational quotes
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Promote Text Call to Action
• Website
• Social Media
• Email List
• Mobile Business Card
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Mobile Optimized Websites Less is Better
• Desktop websites were not designed for smartphones!
• Mobile searchers are not surfing, they have a specific need, seen a print ad, trying to contact you, etc.
• Mobile sites need to be thumb friendly, easy to navigate, click to call, click to email, directions, hours of operation – no pinching and zooming – loads fast
• Same domain name
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
• Ensure that your mobile viewer can always get to your desktop site, if required
• Ensure the mobile site is developed and will work on all the 5000+ devices in existence and not just the iPhone
• Maintain branding and look feel of desktop
• Update easily
• Tablet considerations
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Non-Mobile Sites Hurt Reputation
• 48% of users say they feel frustrated and annoyed when a site is not mobile friendly
• 52% say that a bad mobile experience made them less likely to engage
• 48% said that if a site didn’t work well on a smartphone that the company did not care about their mobile users
• Want it now mentality
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Questions to Ask Yourself
• Have you checked your analytics to see how many views are coming from a mobile device?
• Have you checked your bounce rate on those mobile views?
• What happens when you post your blog post on Social Media and it is being viewed on a smartphone?
• Missed opportunity?
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Before 85% of sites are not mobile friendly
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
After
Not Finalized by Kim
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
The Mobile Purchase Decision Funnel (turns prospects into buyers)
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
As you have seen everything evolves around the mobile
web presence.
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Checklist to Get Started
• Mobilize your email • Mobile business card (vCard) • QR Codes • Mobile videos • Mobile friendly website • Text Message Marketing • Mobile App, if there is a need
Integrate in all Marketing, Mobile is not a one shot wonder
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Canadian Marketing Association Mobile Marketing Assessment Tool
http://www.the-cma.org/resource/guides/mobile-marketing-accelerator-tool
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Bonuses
• Draw for a QR Code leading to a mobile business card ($99 value)
• FREE report on 3 Ways To Make Money With Mobile Marketing
• 30 Minute FREE Mobile Strategy Session
Text SoLoMo to 70734
• My slides and audio recording
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Thank You for your Time Contact Information
• Toll Free 1-888-544-4639
• Connect on Facebook www.Facebook.com/GoMobileMediaMarketing
• Website www.GoMobileMediaMarketing.com
• Email pam@GoMobileMediaMarketing.com
Pam Lehr www.GoMobileMediaMarketing.com | info@GoMobileMediaMarketing.com
Missed Opportunity
Let your customers choose you they want to engage.
Mobilize Today!
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