willkommen bienvenue welcome -...

1

Welcome

Bienvenue Willkommen

Benvenuto

Bienvenida

yôkoso

tervetuloa

welkom

2

Managing of Virtual Teams

based on Infosys case studies

Zaneta Leduchowska _Infosys BPO Poland

Bozena Wujec _InSpired

Intercultural Management Congress,

November 18th 2011

3

4

5

Łódź, POLAND

Manila, PHILIPPINES

Hangzhou, CHINA

Brno, CZECH REPUBLIC

Monterrey, MEXICO

Atlanta, GA, USA

Belo Horizonte, BRAZIL

Bangalore Pune

Chennai

Gurgaon Jaipur

INDIA

6

A geographically and temporally dispersed group of people

working together (within or outside the organization) to complete a

particular project.

• Teleworking

• Virtual group

• Virtual team

• Virtual

community

7

7

Eindhoven

Hangzhou

Chennai Belo Horizonte

Pune

Belo Horizonte

Sao Paulo

8

Effective management and communication

Commitment and motivation

Clear goals, rules and priorities

Definition of team members’ roles

Cooperation between team members

questions asker good communication skills trust builder

goal-oriented giving attention to all team members

cross-cultural competencies pro-active active listener

coach mentor

9

European project leader’s request for data confirmation:

Indian coordinator’s reply:

Column H is correct, therefore column I

was changed

Column I is correct, therefore column H

was changed

Columns H and I yielded the same result,

but the data were different

We received a file with this cell color

We received a file with this cell color

Expected answer:

• Yes

• No

10

I’m very satisfied; I find it very useful especially ….

12

Europe

Brazil

13

14

tack

शुक्रिया

ありがとう

cảm ơn bạn

謝謝

спасибо

kiitos

dank u

15

Żaneta Leduchowska tel. +48 607 514 722; zaneta_l@infosyc.com Bożena Wujec tel. + 48 609 693 699; bozena.wujec@inspired.pl

Żaneta Leduchowska

Operation Manager at Infosys BPO in Lodz. She has 12 years of experience in finance and

controlling in multinational corporations. Active in the Business Process Outsourcing area

for 8 years. Currently involved in consulting services provided to international clients by the

Business Transformation Services department. Manager and coach of virtual multicultural

teams.

Bożena Wujec

Executive coach and lecturer at the Leon Kozminski Academy. Works in Europe and Asia as a

consultant and coach of virtual multicultural teams. Interested in globalization (especially

topics related to India and China) as well as new phenomena in management (new

paradigms, traditional knowledge, spirituality). She runs InSpired, a consultancy.

www.infosys.com

The contents of this document are proprietary and confidential to Infosys Limited and may not be disclosed in

whole or in part at any time, to any third party without the prior written consent of Infosys Limited.

© 2011 Infosys Limited. All rights reserved. Copyright in the whole and any part of this document belongs to

Infosys Limited. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in

whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Limited.