willkommen bienvenue welcome -...
TRANSCRIPT
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Welcome
Bienvenue Willkommen
Benvenuto
Bienvenida
yôkoso
tervetuloa
welkom
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Managing of Virtual Teams
based on Infosys case studies
Zaneta Leduchowska _Infosys BPO Poland
Bozena Wujec _InSpired
Intercultural Management Congress,
November 18th 2011
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Łódź, POLAND
Manila, PHILIPPINES
Hangzhou, CHINA
Brno, CZECH REPUBLIC
Monterrey, MEXICO
Atlanta, GA, USA
Belo Horizonte, BRAZIL
Bangalore Pune
Chennai
Gurgaon Jaipur
INDIA
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A geographically and temporally dispersed group of people
working together (within or outside the organization) to complete a
particular project.
• Teleworking
• Virtual group
• Virtual team
• Virtual
community
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Eindhoven
Hangzhou
Chennai Belo Horizonte
Pune
Belo Horizonte
Sao Paulo
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Effective management and communication
Commitment and motivation
Clear goals, rules and priorities
Definition of team members’ roles
Cooperation between team members
questions asker good communication skills trust builder
goal-oriented giving attention to all team members
cross-cultural competencies pro-active active listener
coach mentor
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European project leader’s request for data confirmation:
Indian coordinator’s reply:
Column H is correct, therefore column I
was changed
Column I is correct, therefore column H
was changed
Columns H and I yielded the same result,
but the data were different
We received a file with this cell color
We received a file with this cell color
Expected answer:
• Yes
• No
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Europe
Brazil
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tack
शुक्रिया
ありがとう
cảm ơn bạn
謝謝
спасибо
kiitos
dank u
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Żaneta Leduchowska tel. +48 607 514 722; [email protected] Bożena Wujec tel. + 48 609 693 699; [email protected]
Żaneta Leduchowska
Operation Manager at Infosys BPO in Lodz. She has 12 years of experience in finance and
controlling in multinational corporations. Active in the Business Process Outsourcing area
for 8 years. Currently involved in consulting services provided to international clients by the
Business Transformation Services department. Manager and coach of virtual multicultural
teams.
Bożena Wujec
Executive coach and lecturer at the Leon Kozminski Academy. Works in Europe and Asia as a
consultant and coach of virtual multicultural teams. Interested in globalization (especially
topics related to India and China) as well as new phenomena in management (new
paradigms, traditional knowledge, spirituality). She runs InSpired, a consultancy.
www.infosys.com
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