will your recovery sla become a broken promise?
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© 2017 Unitrends 1#1 All-in-One EnterpriseBackup and Continuity
Will Your Recovery SLA Become a Broken Promise?
Joe Noonan, VP Product Management & Marketing
© 2017 Unitrends 2
What is a recovery SLA?
It’s an agreement (sometimes contractual) regarding an downtime or data loss event.
© 2017 Unitrends 3
SLA
RPO
RTO
Recourse
What goes into an SLA?
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How much data loss will I accept?
Measured by the time between working recovery points
Recovery Point Objective (RPO)
© 2017 Unitrends 5
How much downtime will I accept?
Measured by the time it takes for the application to be available
Recovery Time Objective (RTO)
© 2017 Unitrends 6
Money?
Credit?
Job loss?
Nothing?
Recourse – What is the penalty if not met?
© 2017 Unitrends 7
Do you have recovery SLAs defined and documented?
Survey says…
Not Likely
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Lack of accountability
Lack of confidence
Lack of understanding impact
Why are SLAs so difficult to put in place?
How to have solid recovery SLAs
© 2017 Unitrends 10
Prioritization
Process
Technology
Budget
Assess and Plan
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Tools that can helphttp://drbenchmark.org/
© 2017 Unitrends 12
Tools that can helphttps://www.unitrends.com/products/disaster-recovery-planner
© 2017 Unitrends 13
Local site Second siteHyperscale
cloudPurpose-built cloud
Where recovery happens is important too!
© 2017 Unitrends 14
Recovery SLAs
Scalability and OS
compatibility
Holistic support
TCO & cost predictabilit
y
Where purpose-built clouds beat hyperscale clouds
© 2017 Unitrends 15
Analytics, Machine Learning and Automation
Does it proactively tell you the impact of an outage?
Does it automate DR compliance testing and reporting?
Does it detect and alert you of security threats?
Does it provision test and development environments?
Does it detect issues and proactively open support cases?
How does Unitrends help?
© 2017 Unitrends 17
Have Less: The Ruthless Pursuit of Simplicity
Old World New World
© 2017 Unitrends 18
Unitrends Topic
Presentation Name | Date 2016UnitrendsCloud
Old World• Third-party cloud vendors
• Limited or no DRaaS
• No recovery assurance
• Limited retention; more worries
• No SLAs, more worries
• Network bottlenecks
New World• No finger-pointing; less management: single vendor
• Physical & virtual DRaaS
• Industry only physical & virtual recovery assurance
• Infinite retention available; more confidence
• 1 hour recovery SLA available; more confidence
• WAN optimized & Rapid Data Seeding
WANOpenVPN
w/Throttling
OR
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Unitrends Topic
Presentation Name | Date 2016
1. Forever Cloud
Long-Term RetentionPurchased in 500GB
increments of protected capacity
Tiered Cloud Structure
2. Choose Your
Retention WindowAvailable for:
3. Choose Your
DRaaSConfigure various options
4. Add Premium DRaaS
per instance
Add to get 1 Hr SLA and
Recovery Assurance
© 2017 Unitrends 20
Unitrends Topic
Presentation Name | Date 2016
1 of only 4 vendors improving on both execution and vision
Top 4 DRaaS solutions on completeness
1 of 2 serving the SMB through Enterprise
Only DRaaS solution in the Backup MQ
With leaders falling…Unitrends excels! (see GIF)
© 2017 Unitrends 21
Unitrends Topic
Presentation Name | Date 2016
Cloud Migration
Disaster Recovery
Offsite Backup Copies
Backup Cloud VMs
4 Use Cases with AWS & Azure
Updates Coming Soon
© 2017 Unitrends 22
Analytics and Automation in v10
© 2017 Unitrends 23
Proactively know the impact of an outage
© 2017 Unitrends 24
Proactively detect recovery issues
© 2016 Unitrends 25
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