week 9. measurement why is measurement important?
Post on 18-Jan-2016
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Week 9
Measurement
Why is measurement important?
MeasurementMeasurement is important so you can:
Understand what is important to improve
Document what is really going on
Base decisions on facts and reality
Data
What is Data?
Raw Facts, Quantitative or Qualitative, obtained by observing a population, product, process, or service.
Before making measurements, data should be obtained
Two Types of Data:○ Continuous
Dimensions, Time, Currency
○ Discrete Yes/No, True/False, Satisfaction
Demonstrating Value
What type of metrics would you include in a Human Capital Management Report?
Types of Metrics
Turnover, Costs, Profit Number of Employees and How Many Hours Worked Acquiring and Retaining Talent HR and Training Department Activity
Types of Metrics
Learning and Performance Systems Is there a system in place? Is it an effective system (is it working
properly)? How long has it been in place? Innovation – Number of ideas
implemented divided by number of employees
Types of Metrics
Organizational StructureTraditional structure - Everyone knowing
whom they report to and having only one boss
Matrix
Types of Metrics Operational Process Improvement Quality Methodology
Example: SIPOCUnderstanding the Problem
Define – Identify customer requirementsMeasure - Measure current performanceAnalyze - Identify root cause for performance shortfalls
Solving the ProblemImprove - Identify and implement solutionsControl -Monitor new processes or products
Types of Metrics
Employee Engagement
HR and Learning Maturity
It has been a pleasure!
I have really enjoyed getting to know you and learning with you about HR Strategy.
I appreciate all of your paricipation!
Best wishes in your educational journey!
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