Week 9

Measurement

Why is measurement important?

MeasurementMeasurement is important so you can:

Understand what is important to improve

Document what is really going on

Base decisions on facts and reality

Data

What is Data?

Raw Facts, Quantitative or Qualitative, obtained by observing a population, product, process, or service.

Before making measurements, data should be obtained

Two Types of Data:○ Continuous

Dimensions, Time, Currency

○ Discrete Yes/No, True/False, Satisfaction

Demonstrating Value

What type of metrics would you include in a Human Capital Management Report?

Types of Metrics

Turnover, Costs, Profit Number of Employees and How Many Hours Worked Acquiring and Retaining Talent HR and Training Department Activity

Types of Metrics

Learning and Performance Systems Is there a system in place? Is it an effective system (is it working

properly)? How long has it been in place? Innovation – Number of ideas

implemented divided by number of employees

Types of Metrics

Organizational StructureTraditional structure - Everyone knowing

whom they report to and having only one boss

Matrix

Types of Metrics Operational Process Improvement Quality Methodology

Example: SIPOCUnderstanding the Problem

Define – Identify customer requirementsMeasure - Measure current performanceAnalyze - Identify root cause for performance shortfalls

Solving the ProblemImprove - Identify and implement solutionsControl -Monitor new processes or products

Types of Metrics

Employee Engagement

HR and Learning Maturity

It has been a pleasure!

I have really enjoyed getting to know you and learning with you about HR Strategy.

I appreciate all of your paricipation!

Best wishes in your educational journey!